tos 3000 voice mail / auto attendant overview
DESCRIPTION
How to program the TOS 3000 embedded voice messaging, automated attendant system.TRANSCRIPT
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TOS 3000 Total Office Solution
Voice Mail / Automated Attendant
Version 1.0
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Voice Mail Configuration
Basic Specifications
• 6 voice mail ports
• 10 programmable automated attendant menus
• 32 hours of storage
• 100 mailboxes– 50 actual extensions– 50 virtual extensions
• 200 messages per mailbox
• Browser programming
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Browser Programming – General Folder
• Accessing voice mail settings through the browser programmer
• General Folder contains basic programming options
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Browser Programming – Phone Extension Folder
• Phone Extension contains a list of each mailbox and access to programmable settings
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Browser Programming – Virtual Extension Folder
• Virtual extension folder used to create and edit virtual mailboxes
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Browser Programming – Update MOH File
• Use Update MOH File to add a custom music on hold file
• Supported format is mono, PCM-signed, 16-bit, 8000 Hz wav file
• Maximum file size is 480K, approximately one minute of recorded audio
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Browser Programming – Holiday Settings Folder
• Holiday Setting folder used to define company holidays for special call routing rules
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Browser Programming – Update Voice File / Advanced
• Update Voice File and Advanced folders are reserved for technical support functions and should not be used
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Voice Mail Features
•Administrator Account
•DISA
•Greeting mode
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Automated Attendant Menus Voicemail Features
• There are 10 automated attendant menus listed as 0-9 which can be used to provide:– Separate greetings based on incoming line or DID number– Unique single-digit dial options– Separate language prompts
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Voicemail Features
• Silence detection for voice mail recording
• Silence detection timer
• Silence volume level
• Days for retaining voice mail messages
• Housekeeping time
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Email Integration
• Setting up forwarding of voice mail messages to an email address
Message time: 09:06, Jun 08, 2011Mailbox number:2211Caller ID: 2207Contact number: 9729295555Mailbox status: 2 new, 1 old
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Creating a Mailbox
• How are mailboxes created?
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Creating a Virtual Mailbox
• How are virtual mailboxes created?
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• Holiday operation
Holiday Settings
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Voice Mail / Automated Attendant
This concludes the voice mail / automated attendant tutorial.For more information please reference the technical manual.
Thank You