TOSL Engineering Limited “ A n E n g i n e e r i n g S o l u t i o n s C omp a n y ”

2017 June (Quarter 2)

What’s inside

� All for one, one for all

� Long Service Employee

� DeZURIK APCO/HILTON award

� HSSEQ Corner

�The 10 Commandments of Great

Customer Service

� 2nd Quarter Activities

� Employees Spotlight

HSE Statistics (as at 2017, June 30)

• Man-Hours YTD: 363,071

• OSHA recordable: 0

• Loss Time Incidents (LTIs): 0

“Continuing the drive to Keep HSE alive”

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If you have a concern about TOSL, but uncomfortable communicating it in person, report it anonymously by:

• Calling the toll free hotline number: 1-800-872-2281 + 877-rpt-line

or

• Report it online at www.tosl.com, Username: toslltd; Password: reportit

report it is our contracted independ- ent third party hotline service available 24 hrs./day, 7 days/week, 365 days/yr.

Motivat iona l Quotes

“Whenever you see a successful person you only see the public glories, never the

private sacrifices to reach them.” Vaibhav Shah

“Great minds discuss ideas; average minds discuss events; small minds dis-

cuss people.” Eleanor Roosevelt

“To be successful you must accept all challenges that come your way. You can’t

just accept the ones you like.” Mike Gafka

During the month of June, our Predictive Maintenance (PdM) Department together with our partner, RDI Technologies, intro-duced the Motion Amplification Technolo-gy to the market and by extension, our customers, via a seminar held at our facili-ties.

RDI’s patented technology measures de-flection, displacement, movement and vibration not visible to the human eye. Motion amplification is a video-processing product and software package which de-

tects subtle motion and amplifies that motion to a level visible with the naked eye. It provides the visualization of motion without adding costly sensors or spending days modelling the asset.

The benefits of Motion Amplification are:

• It is a great troubleshooting tool

• It is an effective communication tool between technical and non-technical resources

• Safe Data Acquisition i.e. complete non-

contact

• Potential applications are endless

• Software is easy to use and provides instant results A.....(Con’t on Pg. 2)

See it...

Hear it...

Suspect it... Report it

TOSL celebrated World Day for Safety and Health at Work on the 28

th April 2017. Basic

screening tests were done (vision, audiometry, blood pres-sure and blood sugar), while we had the opportunity to acquire information and awareness on the types and early signs of cancer, as well as the im-portance of a healthy lifestyle.

The HSSEQ Department would like you to get involvedAlook after your healthAthe workplace organizational culture and environment are powerful influences on A..(Con’t on Pg. 6)

2017 World Day for Safe ty and Heal th2017 World Day for Safe ty and Heal th2017 World Day for Safe ty and Heal th2017 World Day for Safe ty and Heal th

TOSL in troduces Mot ion Ampl i f icat ion TOSL in troduces Mot ion Ampl i f icat ion TOSL in troduces Mot ion Ampl i f icat ion TOSL in troduces Mot ion Ampl i f icat ion TechnologyTechnologyTechnologyTechnology

Mot ion Ampl i f icat ion TechnologyMot ion Ampl i f icat ion TechnologyMot ion Ampl i f icat ion TechnologyMot ion Ampl i f icat ion Technology ………… ( Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )

• The ability to acquire data during normal operations

• Quick and effective alternative to traditional Operational Deflection Shape (ODS)

Our PdM Team has been trained and certified by RDI Technologies and is ready to provide this technology.

We invite you to contact our PdM Depart-ment for further information.

A l l for one, one for a l lA l l for one, one for a l lA l l for one, one for a l lA l l for one, one for a l l By K l i n t Pe re i ra

Throughout my life, sports has played an integral part in the person I am today. Growing up I could always be seen throwing, kicking or catching anything that was a ball or looked like it. In my secondary school days, there was never any sport I did not partake in; ranging from football and cricket to badminton and table tennis. I loved being competitive together with being the best at what I did, which translated into every aspect of my sporting life. However, my body had another idea as inju-ries took away most of my chances of excelling in the area I was so passionate about. Up until now.

Most sports allow one to have an off day since, for some reason, a person or his/her team can still push through and get the job done. But there’s one sport that doesn’t allow for mediocrity. One sport that one must be ready, willing, able and focussed no matter what; that is Dragon Boating.

Dragon boating tests one’s mental, physical and emotional capa-bilities in ways that one would never expect. It pushes the mind and body past limits that one would never thought were attaina-ble. I got started in dragon boating because injuries to both my knees meant that football was no longer an option, but my desire to keep fit was always there. Regular workouts at the gym was not enough and I had to find something through which to chan-nel my energy. With my mind wanting to, but my body unable to follow through, I became overweight and frustrated, wondering to myself what’s next. I was introduced to the sport by a good

friend who faced the same challenges. Being in the gym at the time, I felt as though I had some level of fitness to mas-ter this sport, but I was completely wrong. My first few weeks of paddling nearly made me quit, as my arms and lungs gave up every time I tried. It was then I was told that dragon boating is not won during the race, but in the preparation leading up to it. This became my motto for life, which changed me in so many ways as I began training and eating not only to be strong, but to be fit.

My life has changed so much thanks to dragon boating, but honestly it’s not the health and fitness aspect (that one might think has been the motivator). It’s the lesson learnt by participating in the sport and a les-son we all can apply to our life. Dragon boating consists of individuals who have come together to be a well oiled machine. No one is allowed to be weaker than the other and all must pull his/her own weight. When a person is not as synchronized as the others it creates a drag, the boat is harder to maneuverer and does not move as fluid as it should. The helm, who has control of the boat, must use all of his/her skill and strength to get things back on course. There is no individual plaudit here, as only the entire team’s success or failure is considered. One is trained to be just as strong as the next and giving up is not an option until the goal is realized. I’ve used these disciplines to help push me through my everyday life, especially at work, because it’s all the same.

At TOSL, we must support each other and look at the company from a holistic view point. If this is accomplished, the

helms would have an easier race to guide us through thus enabling a stronger finish and a successful team. Hence,

teamwork is the essence of success. Page 2

Trident Dragon Boat Club

(of which Klint is a member)

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In this Horizon issue, we will be having a one-on-one discussion with another of our long service employees, Rafeal Partap, Lead Inspector.

1.) How many years have you worked at TOSL?

I have been employed at TOSL for approximately thirteen (13) years.

2.) Based on your experience with us, what do you think it takes to succeed at this company?

I think it takes a lot of personal ambition and hard work to succeed at TOSL.

3.) What suggestions for improvements do you have to make our workplace better?

The company needs to be more homogenous, i.e. readily sharing of information and divisional / departmental support while operating with unity.

4.) What is most satisfying/enjoyable about your job and working with TOSL?

I would say the facilities provided by management to make us the employees comfortable within the workplace and management’s ability to understand and be flexible in order to meet the needs of its clients and employees.

5.) What has been your most memorable experience thus far with TOSL?

When we had team builders, when our division was a united unit was the most memorable for me.

6.) What in your mind is the most significant change at TOSL when you compare the present to the days when you had just started?

The most significant change I have noticed at TOSL would be the addition of multiple work sites and the offer of an array of new services to our clients.

7.) How well do you think your training and development needs were assessed and met?

I think my development at TOSL could have been better enhanced; however, my personal ambition led me to make the start in the right direction ,after such ,TOSL soon followed to the contribution of my development.

8.) If you were retiring tomorrow, what is one thing would you like to be remembered for and feel most proud of accomplishing for TOSL?

I would like to be remembered for my hard work and integrity.

9.) What is the first word that comes to mind when you think of TOSL?

The first word that comes to mind when I think of TOSL is “Quality”.

10.) Why have you chosen to stay with TOSL and not move to other jobs, as most people do these days?

The reason I have stayed at TOSL has been to express my sense of loyalty and gratitude to the company that has nurtured my self-development and also because of my belief that TOSL has the potential to become the best Engineering Solutions Company in the region.

TOSL Commendat ion for 2016 Sales Growth: TOSL Commendat ion for 2016 Sales Growth: TOSL Commendat ion for 2016 Sales Growth: TOSL Commendat ion for 2016 Sales Growth: DeZURIK APCO/HILTON ValveDeZURIK APCO/HILTON ValveDeZURIK APCO/HILTON ValveDeZURIK APCO/HILTON Valve

TOSL was recognized and has received an award from DeZURIK APCO/HILTON Valve Com-pany for Outstanding Sales Growth for 2016. Despite the continued economic headwinds, we were able to gain significant market share in the region.

DeZURIK APCO/HILTON Valve Company is recognized as a global leader in valve technolo-gies for water and wastewater treatment, as well as industrial applications including chemical and petrochemical, power and other process industries. DeZURIK designs and manufactures more valves for the various markets than anyone else, that includes High Performance and AWWA Butterfly Valves, Eccentric Plug Valves, V-Port Ball Valves, Rotary Control Valves, Knife Gate Valves, Check Valves, Air Release Valves, AWWA Ball Valves, Cone Valves and Hydraulic Power Unit (AC & DC) to drive most valves fitted with hydraulic cylinder actuators (Refer to http://www.dezurik.com/products/).

TOSL and DeZURIK APCO/HILTON Valve Company will continue to effectively serve the

Caribbean region with standardized and custom-engineered valve solutions to meet the criti-

cal needs of every application.

Meet Another o f Our Long Service Employees:Meet Another o f Our Long Service Employees:Meet Another o f Our Long Service Employees:Meet Another o f Our Long Service Employees: Rafeal Par tapRafeal Par tapRafeal Par tapRafeal Par tap

HSSEQ CornerHSSEQ CornerHSSEQ CornerHSSEQ Corner

A . ) HSSE Upda teA . ) HSSE Upda teA . ) HSSE Upda teA . ) HSSE Upda te Con f i n e d S p ace T r a i n i n gCon f i n e d S p ace T r a i n i n gCon f i n e d S p ace T r a i n i n gCon f i n e d S p ace T r a i n i n g

Our HSSE department conducted Confined Space Awareness Training according to OSHA’s 29 CFR 1910.146 on May 09, 2017 at one of our Conference Rooms. The training was carried out in preparation for the IPSL M2 Methanol Transfer Project. The topics presented included:

• Definition of a confined space.

• Identification of confined space hazards.

• Permit required for confined spaces.

• Supplied Air Respirators and Air Purifying Respirators

• Atmospheric testing.

• Duties of the entry attendant.

• Employer responsibilities

• Employees responsibilities

• Emergency response

Mak i n g E n v i r o nmen t a l Awa r e n e s s a P r i o r i t y i n Y o u r Wo r k p l a c eMak i n g E n v i r o nmen t a l Awa r e n e s s a P r i o r i t y i n Y o u r Wo r k p l a c eMak i n g E n v i r o nmen t a l Awa r e n e s s a P r i o r i t y i n Y o u r Wo r k p l a c eMak i n g E n v i r o nmen t a l Awa r e n e s s a P r i o r i t y i n Y o u r Wo r k p l a c e

“Environmentalism is an ideology that evokes the necessity and responsibility of humans to respect, protect, and pre-serve the natural world from its anthropogenic (caused by humans) afflictions”.

It’s safe to say that most of us understand how important it is to be conscious of the environment in our day-to-day routines. But sometimes when we’re at work, these important principles are sometimes forgotten. This could be for many reasons such as:

• Workplace stress, conflict and pressures distracting us.

• Budget restrictions preventing changes from being made.

• A lack of awareness of the environmental problems unique to the workplace.

What To Do & Why It’s Beneficial Make changes in your workplace that benefits the environment:

• Conserve energy by monitoring usage.

• Implement measures to limit consumption where possible.

• Examine your organization’s production process, and identify any adaptations that make it more environmentally

friendly.

• Offset your organization’s impact on the environment by creating a greener workplace, as well as getting involved

in environmental projects. In addition to the environmental and money-saving benefits, your organization will also:

• Become increasingly eligible for certifications and accreditation.

• Enjoy further success in meeting client & supplier requirements.

• Benefit from an improved brand image.

• Appeal to a wider pool of possible recruitment candidates.

• Potentially attract more investment opportunities.

Just by getting a desk plant can make a difference!

B . ) Qua l i t yB . ) Qua l i t yB . ) Qua l i t yB . ) Qua l i t y

Emp l o y e e Empowe rmen t a n d Cu s t ome r sEmp l o y e e Empowe rmen t a n d Cu s t ome r sEmp l o y e e Empowe rmen t a n d Cu s t ome r sEmp l o y e e Empowe rmen t a n d Cu s t ome r s

People talk about employee empowerment in many different ways, but the basic theme remains; give your employees the means for making important decisions and making those decisions the right ones.

The results, when this process is done right, are heightened productivity and a better quality of work life.

Employee empowerment means different things in different organizations, based on culture and work design. Howev-er, empowerment is based on the concepts of job enlargement and job enrichment. (Con’t on Pg. 5)

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Confined Space Awareness Training Attendees

from left to right: Richard H Ramkissoon, Richard L

Ramkissoon, Aaron Harripaul, Dindial Bhickaroo,

Kerron Bissoon, Rampaul Reedhi & Seetal Mohan

In today’s world, customer service is a critical part of EVERYONE’s job as customers are vital to our success and

existence. The ten (10) commandments of great customer service are as follows: 1

1.) Be a good listener: Listen to what he/she wants and then take the time to ask questions to understand what the custom-er is really saying. Listen to their words, tone of voice, body language and how they feel. Don’t make assumptions think-ing you know what the customer wants.

2.) Identify and Anticipate Needs: Customers don’t buy products and services. They buy solutions to problems. The more you know your customers, the better you become at anticipating their needs. Hence, communicate regularly.

3.) Make customers feel important and appreciated: Always use their name and be sincere as it creates trust. Think about ways to generate good feelings about doing business with you. Thank them every time you get a chance. 4.) Body Language is key: Ensure your body language conveys sincerity. Your words and action should match. 5.) Understanding is important: Help customers understand our systems. We may have the best systems for getting

things done, but if customers don’t understand them, they can get confused, impatient and angry. Take the time to ex-plain how our systems work.

6.) Appreciate the Power of “Yes”: Always look for ways to help our customers. When they have a request (as long at it is reasonable) tell them you can do it. Figure out how after. However, always do what you say you are going to do.

7.) Know how to apologize: When something goes wrong, apologize. It’s easy and custom-ers like it. The customer may not always be right, but they must always win. Deal with problems immediately and let customers know what you have done. As much as we dis-like it, value complaints as it gives us an opportunity to improve.

8.) Give more than expected: Since our future lies in keeping customers happy, think of ways to go above the competition. Consider the following :

• What can you give customers that they cannot get elsewhere?

• What can you do to follow-up and thank people even when they don’t buy?

• What can you give customers that is totally unexpected? 9.) Get regular feedback: Encourage and welcome suggestions about how you could improve. 10.) Treat employees well: Employees are your internal customers and need a regular dose of appreciation. Thank them, treat them with respect and chances are they will have a higher regard for customers. Appreciation starts from the top.

1 https://www.thebalance.com/ten-commandments-of-great-customer-service-2295997

HSSEQ CornerHSSEQ CornerHSSEQ CornerHSSEQ Corner………… ( Con ’ t f r om Pg . 4 )(Con ’ t f r om Pg . 4 )(Con ’ t f r om Pg . 4 )(Con ’ t f r om Pg . 4 )

• Job enlargement: Changing the scope of the job to include a greater portion of the horizontal process. Example: A bank teller not only handles deposits and disbursement, but also distributes traveller’s checks and sells certificates of deposit.

• Job enrichment: Increasing the depth of the job to include responsibilities that have traditionally been carried out at high-er levels of the organization. Example: The teller also has the authority to help a client fill out a loan application and to determine whether the loan will be approved.

As these examples show, employee empowerment requires:

• Training in the skills necessary to carry out the additional responsibilities.

• Access to information on which decisions can be made.

• Initiative and confidence on the part of the employee to take on greater responsibility.

• The establishment of a learning organization by management.

Employee empowerment also means giving up some of the power traditionally held by management, which means manag-ers also must take on new roles, knowledge and responsibilities. Employee empowerment is the key for the organization to grow and prosper.

It does not mean that management relinquishes all authority, totally delegates decision-making and allows operations to run without accountability. It requires a significant investment of time and effort to develop mutual trust, assess and add to indi-viduals’ capabilities and develop clear agreements about roles, responsibilities, risk taking and boundaries.

What does an empowered organizational structure look like?

Employee empowerment often also calls for restructuring the organization to reduce levels of the hierarchy or to provide a more customer – and process-focused organization. Employee empowerment is often viewed as an inverted triangle of organizational power. In the traditional view, manage-ment is at the top while customers are on the bottom; in an empowered environment, customers are at the top while man-agement is in a support role at the bottom.

Reference: Excerpted from The Certified Manager of Quality/Organizational Excellence Handbook, pages 45-46. Employee Empowerment & Culture - Quality Learning Resources | ASQ. 2017. Employee Empowerment & Culture - Quality Learning Resources | ASQ. [ONLINE] Available at: http://asq.org/learn-about-quality/employee-involvement/overview/overview.html. [Accessed 23 May 2017]

The 10 Commandments o f Great Customer Serv iceThe 10 Commandments o f Great Customer Serv iceThe 10 Commandments o f Great Customer Serv iceThe 10 Commandments o f Great Customer Serv ice

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2017 World Day2017 World Day2017 World Day2017 World Day………… ( Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )(Con ’ t f r om Pg . 1 )

A.behaviour and we would like to work together to promote a healthier lifestyle. Benefits of workplace wellness programmes for employees include weight reduction, improved physical fitness, lower levels of stress and increased well-being, self-image and self-esteem.

RememberAit’s never too early or too late to work towards being the HEALTHIEST you!

TOSL Events Team 2nd Quarter Act iv i t iesTOSL Events Team 2nd Quarter Act iv i t iesTOSL Events Team 2nd Quarter Act iv i t iesTOSL Events Team 2nd Quarter Act iv i t ies

The second quarter of 2017 brought to our staff a mix of spiritual cleansing and sports.

This quarter saw the TOSL Sports, Cultural and Charity Club hosting the Annual Good Friday

Programme where the sermon was done by our very own Wade Charles. Michelle McMillian-

Ali rendered an inspiring poem while we were serenaded by the heavenly voice of Anslym

Halls as he played his guitar.

The second event was the Cricket Festival. This event took place at the Reform Recreation Grounds. What started as a rainy day turned into a cool afternoon with staff coming out in their numbers to represent their respective departments. The winners were as follows: 1

st Place – Smashers

2nd Place – Hard Hittaz

3rd Place – Chemical Mix

(Con’t on Pg. 7)

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Employee ’s Rec ipe CornerEmp loyee ’s Rec ipe CornerEmp loyee ’s Rec ipe CornerEmp loyee ’s Rec ipe Corner This quarter we feature Dianne’s, easiest Peanut Butter Fudge Ever:

Ingredients Method

- 8 oz. unsalted butter (plus more to - Combine the butter and peanut butter in a 4-quart microwave-safe bowl grease pan) cover with plastic wrap. - 1 cup smooth peanut butter - Microwave for 2 minutes on high. - 1 teaspoon vanilla extract - Stir and microwave on high for 2 more minutes. Use caution when - 1 pound powdered sugar removing this mixture from the microwave as it will be very hot.

- Add vanilla and powdered sugar to the peanut butter mixture and stir to combine with a wooden spoon. The mixture will become hard to stir and lose its sheen. - Spread into a buttered 8 by 8-inch pan lined with parchment paper. Fold the excess parchment paper so it covers the surface of the fudge and refrigerate until cool, about 2 hours. - Cut into 1-inch pieces and store in an airtight container at room temperature

for up to a week.

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TOSL Even tsTOSL Even tsTOSL Even tsTOSL Even ts………… (Con ’ t f r om Pg . 6 )(Con ’ t f r om Pg . 6 )(Con ’ t f r om Pg . 6 )(Con ’ t f r om Pg . 6 )

Man of the match – Theodore Sookdeo Woman of the match – Marsha Noor

The club would like to thank everyone who

attended the events of quarter two and look

forward to everyone’s support in the upcoming

events.

Our Vision: “To be the ‘best in class’ Engineering Company in Trinidad & Tobago and for us to be able to hold this position amongst other companies operating in a First World Environment.”

Our Cause: To develop people to be leaders in their community, homes & personal lives.

Our Culture is defined by: Value Creation; Efficiency; Quality; Teamwork; Technological Improvement

VISIT OR CONTACT US AT: INTERESTED IN RECEIVING A COPY OF OUR NEWSLETTER?

Address: 8 - 10 Maharaj Avenue, Marabella, TRINIDAD, W.I. Send the following information to lisa.mohammed@tosl.com : Phone: (1-868) 657-TOSL; 299-0360 Name & Position

Fax: (1-868) 657-7502 (CEO’s Office, Corporate Governance) Company

(1-868) 653-4188 (Metals) Email address

(1-868) 652-9336 (Industrial Sales, Wire Rope, Safety, Marketing, Business Development) Phone & Fax #

(1-868) 653-5404 (HR, IT, HSSEQ, Finance, Property Maintenance) (1-868) 657-1360 (Inspection & Testing) (1-868) 657-4621 (Chemicals, Projects, Construction & Energy Services) (1-868) 652-0856 (Electrical, Instrumentation & Automation) (1-868) 653-0269 (Engineering Services) (1-868) 653-4187 (Inventory & Procurement)

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Welcome to our New Emp loyeesWe lcome to our New Emp loyeesWe lcome to our New Emp loyeesWe lcome to our New Emp loyees We welcome the following persons to the TOSL Family: April

♦ Seetal Mohan (High Pressure Washing Supervisor) ♦ Alex Moteram (Inspector II)

♦ Rohan Mohess (Planner/Scheduler) ♦ Nicole McIntosh (Ultra Pipe/Auto CAD Technician)

May

♦ Sylvester St Hill (Mechanical Technician)

June

♦ Quinn Bess (Mechanical Engineer) ♦ Mark Gopiechansingh (Sales Engineer)

♦ Meera Gangoo (HSSEQ Administrator) ♦ Andell Ramkellawan (Inspector I)

♦ Stefan Sookram (Inspector 1) ♦ Michael Ramharack (Inspector I)

♦ Kern Flemming (Machinist)

Ob i tuaryOb i tuaryOb i tuaryOb i tuary

♦ Nigel Christopher, better known as “Diamond”, passed away on June 19th, 2017. “Diamond” started working with TOSL on October 21st, 2000 in the Electrical, Instrumentation & Automa-tion (EI&A) Department. We extend our deepest condolences and prayers to his family.