total army instructor lesson 7 conduct a counseling session
TRANSCRIPT
Total Army Instructor
LESSON 7LESSON 7
Conduct a Counseling Session
Conduct a Counseling Session
Total Army Instructor
TERMINAL LEARNING OBJECTIVE
TERMINAL LEARNING OBJECTIVE
Conduct a counseling session.
Total Army Instructor
THE SPIRIT OF COUNSELING
THE SPIRIT OF COUNSELING
“Assisting a soldier to resolve his/her problems ... contributes to good unit morale. This, in turn, assists you in accomplishing your mission.”
Total Army Instructor
TECHNIQUES FOR KEEPINGSOLDIER PERFORMANCE
ON-TRACK
TECHNIQUES FOR KEEPINGSOLDIER PERFORMANCE
ON-TRACK
• On-the-spot praise.• On-the-spot correction.• Counsel soldier.• Solve performance problems.
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COUNSELING STEPSCOUNSELING STEPS
Step Action
Step Action
1 State the problem and standards.
2 Ask for a solution.
3 Develop an action plan.
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WHEN TO COUNSEL?WHEN TO COUNSEL?1. On-the-spot corrections did
not work.
2. Soldier has an attitude change that lasts one or more days.
3. Soldier goes from being a good soldier to getting into trouble.
4. Soldier is consistently not performing to standards.
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WHEN TO COUNSEL? (CONT)WHEN TO COUNSEL? (CONT)
5. Any drastic change for the worse in soldier’s behavior.
6. Others tell you that soldier is having problems.
7. Soldier asks for your help.
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SOLDIER REACTIONSSOLDIER REACTIONS
1. Nervousness.
2. Cooperation.
3. Rational disagreement.
4. “Too Easy” agreement.
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5. Determination to argue.
6. Attempts to shift blame.
7. Loss of temper.
8. Desires to quit.
SOLDIER REACTIONS (CONT)SOLDIER REACTIONS (CONT)
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REVIEWREVIEW
Conduct a counseling session.
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SUMMARYSUMMARY
ACTION: 1. Spirit of Counseling
2. When to Counsel
STEPS: 1. State the problem.
2. Ask for a solution.
3. Develop an action plan.