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Total quality management

By:-Bhushan Sable


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Total quality management tools and

techniques Introduction

Literature review

TQM implementation steps Classification of tools

Categories of tools and techniques

Roadmap for TQM implementation

Process measurement

Conclusion


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Total quality management

Managing the entire organization so that it excels on alldimensions of products and services that are important to thecustomer.

Fundamental operational goals

1. Careful design of the product or service

2. Ensuring that the organizations system can consistentlyproduce the design.


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Literature review

TQM can take place in three phases

(I) diagnosis and preparation

(II) management focus and commitment

(III) intensive improvement.

The diagnostic and preparation phase

of TQM requires the introduction of anumber of fact finding tools, some of which are cost ofquality and Departmental Purpose Analysis (DPA).


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TQM implementation steps


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Classification of TQM tools

Qualitative tools:- consist mainly ofsubjective inputs, which often do not intendto measure something of a numerical nature.

Quantitative tools:-involve either theextension of historical data or the analysis ofobjective data, which usually avoid personal

biases that sometimes contaminatequalitative tools.


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Categories of TQM tools

Qualitative tools:

flow charts

cause-and-effect

diagrams

multi-voting

affinity diagram

process actionteams

brainstorming

election grids

task lists.

Quantitative tools:

Shewart cycle (PDCA) control charts

scatter diagrams Pareto charts sampling run charts histograms.


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TQM tools as primary area of

implementation

1) customer-based

2) management-based

3) employee-based

4) supplier-based

5) process-based

6) product-based.


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Customer

based

Management

based

Employee

based

Supplier

Based

Process

Based

Product

based

Customer

survey

Communication Empowerm

ent

Supplier training Just in

time

Bench

marking

Customer

need analysis

leadership circles

Quality

Supplier

documentation

Quality

improvem

ent

Design of

experiments

Quality

function

deployment

Cross-

training

Supplier

certification

Lead time

reduction

Concurrent

engineering

Quality

teams

Bench

marking

Product flow

analysis

Brainstormi

ng

Nominal

grouptechnique

Tools used in implementation


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TQM tools implementation roadmap


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Process measurement

What is happening?

How is the process performing?

Is the process improving?

Is the process satisfying customerrequirements?

The best tools for this purpose is check sheet, Pareto chart,histogram, scatter diagram, runchart and statistical process

control (SPC). The data collected by these tools can be used to

measure the process.


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Other purposes of process

measurement

understanding what is happening

provide objective performance feedback evaluate the need for improvement

evaluate the impact of changes

set schedules and performance targets.


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conclusion

The correct selection and use of tools and techniques is a

vital component of any successful TQM implementation

plan The TQM tools and techniques can be divided into

simple tools for solving a special problem and complex

one that cover all functions within the company


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