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  • Telephony Modemuide

    ess lane! Whether youre checking oute, checking your email, or talking with2 Telephony Modem brings it all to youtoll quality Voice over IP telephone ser-on battery backup to provide continued

    an Ethernet connection for use with ei-l Area Network (LAN). The Touchstonenection. You can connect two separatef these connections. In addition, the

    up to two separate lines of telephone

    y will provide assistance to you for anyrovide more detailed instructions.

    402G, TM402H, and TM402P models



    Touchstone TM402Users G

    Get ready to experience the Internets exprstreaming media, downloading new softwarfriends on the phone, the Touchstone TM40faster and more reliably. All while providing vice. Some models even provide a Lithium-Itelephone service during power outages.

    The Touchstone Telephony Modem providesther a single computer or home/office LocaTelephony Modem also provides a USB concomputers at the same time using both oTouchstone Telephony Modem provides forservice.

    Installation is simple and your cable companspecial requirements. The links below will p

    Safety Requirements

    Getting Started

    Battery Installation and Replacement (TMonly)

    Installing and Connecting Your Telephony M

    Installing the Telephony Modem USB Driver

    Touchstone TM402 Telephony Modem Users Guide 1

    Configuring Your Ethernet Connection

    Using the Telephony Modem



  • Guide 2


    Thi Bureau of Export Administration au-tho Administration Regulation is prohib-ited


    The hnical data, and recommendations inthis ranty. Users must take full responsi-bilit s proprietary to ARRIS.

    ARR s and registered trademarks are thepro


    Touchstone TM402 Telephony Modem Users

    ort Regulations

    s product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, rization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export.

    yright 2005 ARRIS International, Inc. Patents pending. All rights reserved.

    information in this document is subject to change without notice. The statements, configurations, tec document are believed to be accurate and reliable, but are presented without express or implied wary for their applications of any products specified in this document. The information in this document i

    IS, Touchstone, and the ARRIS logo are trademarks of ARRIS International, Inc. All other trademarkperty of their respective holders.

    ument number: ARSVD00916ease 4 Standard 1.0 May 2005

  • s Guide 4

    Safet ge Troubleshooting Glossary

    SafeARRIS Tperformoutlined








    between the cable TV coaxial cable ands. Refer to the individual countrys Na-further details.

    vents or poor grounding situations andg strikes, additional surge protection11VNT3 from American Power Conver-ernet and Phone lines.

    ultimedia terminal adapter (EMTA) isputer through USB or Ethernet cables,

    properly grounded to the building/resi-rk. All plug-in cards within the comput-stalled and grounded to the computerurers specifications.

    Touchstone TM402 Telephony Modem User

    Getting Battery USB Ethernet

    y Started Installation Installation Drivers Configuration Usa

    ty Requirementselephony Modems comply with the applicable requirements forance, construction, labeling, and information when used as below:

    he Telephony Modem is designed to be connected directly to telephone.

    onnecting the Telephony Modem to the home's existing tele-hone wiring should only be performed by a professional in-taller.

    o not use product near water (i.e. wet basement, bathtub,ink or near a swimming pool, etc.), to avoid risk of electrocu-ion.

    void using and/or connecting the equipment during an electri-al storm, to avoid risk of electrocution.

    o not locate the equipment within 6 feet (1.9 m) of a flame orgnition source, to avoid damage or injury from battery explo-ion (i.e. heat registers, space heaters, fireplaces, etc.).

    se only power supply and power cord included with the equip-ent.

    quipment should be installed near the power outlet and shoulde easily accessible.The RF drop cables shield must be ground-d at the building/residence either close to the point of en-rance or at the point of attachment. It should be grounded aslose as practical to the building/residence AC ground to mini-ize grounding connector length and thereby limit the poten-

    tial voltage differences other grounding systemtional Electric Code for

    In areas of high surge eareas prone to lightninmay be required (i.e. PFsion) on the AC, RF, Eth

    When the embedded mconnected to a local comthe computer must be dence AC ground netwoer must be properly inframe per the manufact

    CAUTIONConnecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the EMTA.

  • s Guide 5

    Safety ge Troubleshooting Glossary

    EuropThis pbilitythe L68/EEabov

    A copInter

    As indernedCounpotenTelepposedposed

    End UWarr



    ent in which ARRIS grants you a personal, supplied software, including software inter-aterials, including documentation, whichre".

    y use the Software only in connection withersonal use subject to the limitations con-

    u may not transfer this license except if your rights as part of a permanent sale or trans-re, provided that you retain no copies, youd the recipient agrees to all of the terms of

    ou may terminate this license by returningprovided Software and all copies of the Soft-e this license if you fail to comply with all ofent, you must destroy all copies of the Soft- and all of its component parts.

    to the terms of this End User License Agree-y the product. You should promptly contacte provider for instructions on return of the.

    ed, not sold. You acknowledge that ARRISest to the Software. Software provided by separate end user license agreements fromware.

    er, decompile, or disassemble the Software.

    f the Software, including the printed materi-re for any purpose other than backup. You Software for backup purposes.

    nd the Software.

    d in the documentation, you may not modify

    Touchstone TM402 Telephony Modem User

    Getting Battery USB Ethernet

    Started Installation Installation Drivers Configuration Usa

    ean Complianceroduct complies with the provisions of the Electromagnetic Compati-

    (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC),ow Voltage Directive (73/23/EEC), and the CE Marking Directive (93/C). As such, this product bears the CE marking in accordance with the

    e applicable Directive(s).

    y of the Declaration of Conformity may be obtained from: ARRISnational, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

    icated by the symbol below, disposal of this product or battery is gov- by Directive 2002/96/EC of the European Parliament and of the

    cil on waste electrical and electronic equipment (WEEE). WEEE couldtially prove harmful to the environment; as such, upon disposal of thehony Modem the Directive requires that this product must not be dis- as unsorted municipal waste, but rather collected separately and dis- of in accordance with local WEEE ordinances.

    ser License Agreement and Limited anty

    S Touchstone Telephony, ARRIS Touchstone Cable Modem anderstone Telephony Voice Port, all are ARRIS International, Inc.IS) products classified as Customer Premise Equipment (CPE).

    T OF LICENSE. By breaking the seal on this product bag, installing,ng, or otherwise using the software, you are agreeing to the terms

    and conditions of this Agreemnonexclusive license to use thenal to the unit, and related mtogether constitute the "Softwa

    1. Use the Software. You maoperation of the product for ptained in this Agreement.

    2. Transfer the Software. Yopermanently transfer all of youfer of the hardware and Softwatransfer all of the Software, anthis Agreement.

    3. Terminate this license. Ythe product and all separately ware. LICENSOR may terminatthe licensing terms. In such evware, all copies of the Software

    REFUND. If you do not agree ment, do not install, use or copthe point of purchase or servicunused product(s) for a refund

    TITLE. The Software is licensretains all right, title and interthird parties may be subject tothe manufacturers of such soft


    1. You may not reverse engine

    2. You many not make copies oals accompanying the Softwamay make only one copy of the

    3. You may not rent, lease or le

    4. Except as explicitly describe

  • s Guide 6

    Safety ge Troubleshooting Glossary

    the S

    5. YoSoftw

    6. YoSoftw

    7. You


    If yoauth

    HARDthis pnorm

    BATTthat tand mprodu

    SOFTARRIspecithe pware or repor err


    sical damage to the surface of the product,n the casing; (2) damage caused by misuse,or testing, unauthorized attempts to open,r any other cause beyond the range of the

    sed by accident , fire, power changes, other4) use of the product with any non-ARRISch device or service causes the problem.

    on-ARRIS approved third party products,vered by this ARRIS warranty and ARRISarranties on behalf of such third par