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  • Touchstone TM502 Telephony ModemUsers Guide

    Get ready to experience the Internets express lane! Whether youre checking outstreaming media, downloading new software, checking your email, or talking withfriends on the phone, the Touchstone TM502 Telephony Modem brings it all to youfaster and more reliably. All while providing toll quality Voice over IP telephone ser-vice. Some models even provide a Lithium-Ion battery backup to provide continuedtelephone service during power outages. The Touchstone Telephony Modem provides an Ethernet connection for use with ei-ther a single computer or home/office Local Area Network (LAN). Some TelephonyModems also provide a USB connection. You can connect two separate computersat the same time using both of these connections. In addition, the Touchstone Te-lephony Modem provides for up to two separate lines of telephone service.Installation is simple and your cable company will provide assistance to you for anyspecial requirements. The links below provide more detailed instructions.Safety Requirements Getting Started Battery Installation and Replacement (TM502G/H Models Only) Installing and Connecting Your Telephony Modem Installing USB Drivers on Your PC Configuring Your Ethernet ConnectionUsing the Telephony Modem Troubleshooting Glossary

  • Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-ited.

    Copyright 20052006 ARRIS International, Inc. Patents pending. All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations inthis document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS International, Inc. All other trademarks and regis-tered trademarks are the property of their respective holders.Release 5 Standard 3.0 August 2006

    Touchstone TM502 Telephony Modem Users Guide 2

  • Getting Battery USB EthernetSafety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

    Safety RequirementsARRIS Telephony Modems comply with the applicable requirements forperformance, construction, labeling, and information when used asoutlined below:

    The Telephony Modem is designed to be connected directly toa telephone.

    Connecting the Telephony Modem to the home's existing tele-phone wiring should only be performed by a professional in-staller.

    Do not use product near water (i.e. wet basement, bathtub,sink or near a swimming pool, etc.), to avoid risk of electrocu-tion.

    Avoid using and/or connecting the equipment during an electri-cal storm, to avoid risk of electrocution.

    Do not locate the equipment within 6 feet (1.9 m) of a flame orignition source, to avoid damage or injury from battery explo-sion (i.e. heat registers, space heaters, fireplaces, etc.).

    Use only power supply and power cord included with the equip-ment.

    Equipment should be installed near the power outlet and shouldbe easily accessible. The coax drop cables shield must begrounded at the building/residence either close to the point ofentrance or at the point of attachment. It should be groundedas close as practical to the building/residence AC ground tominimize grounding connector length and thereby limit the po-

    tential voltage differences between the cable TV coax cable andother grounding systems. Refer to the individual countrys Na-tional Electric Code for further details.

    In areas of high surge events or poor grounding situations andareas prone to lightning strikes, additional surge protectionmay be required (i.e. PF11VNT3 from American Power Conver-sion) on the AC, RF, Ethernet and Phone lines.

    When the Telephony Modem is connected to a local computerthrough USB or Ethernet cables, the computer must be proper-ly grounded to the building/residence AC ground network. Allplug-in cards within the computer must be properly installedand grounded to the computer frame per the manufacturersspecifications.

    CAUTIONConnecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem.

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  • Getting Battery USB EthernetSafety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

    European ComplianceThis product complies with the provisions of the Electromagnetic Com-patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE MarkingDirective (93/68/EEC). As such, this product bears the CE marking inaccordance with the above applicable Directive(s).A copy of the Declaration of Conformity may be obtained from: ARRISInternational, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA30024.

    As indicated by this symbol, disposal of this prod-uct or battery is governed by Directive 2002/96/EC of the European Parliament and of the Councilon waste electrical and electronic equipment(WEEE). WEEE could potentially prove harmful tothe environment; as such, upon disposal of the Te-lephony Modem the Directive requires that thisproduct must not be disposed as unsorted munic-ipal waste, but rather collected separately and dis-posed of in accordance with local WEEEordinances.

    This product complies with directive 2002/95/EC of theEuropean Parliament and of the Council of 27 January2003 on the restriction of the use of certain hazardoussubstances (RoHS) in electrical and electronic equip-ment.

    End User License Agreement and Limited Warranty This Standard License Agreement and Limited Warranty ("Agree-ment") applies to all ARRIS manufactured or otherwise ARRIS provid-ed products ("Products") and the corresponding current andsubsequently provided versions of software or firmware, if any, wheth-er embedded in the Products or used in conjunction with the Products,("Software"). The Product, without the Software, is referred to in thisAgreement as the ("Hardware"). The Software and Hardware are AR-RIS Products and may be referred to in this Agreement as the ("Sys-tem").If you ("You" or "Purchaser") and ARRIS International, Inc. ("ARRIS")have entered into a separate written agreement, then, inconsistentterms between this Agreement and the separate agreement shall begoverned by such separate agreement.If You do not agree to be bound by this Agreement, please return theProducts to the Party from whom You acquired the Products. Use of theProducts shall constitute acceptance of the terms hereof.1. LICENSE TERMSSubject to the terms herein, ARRIS grants You a royalty-free, non-ex-clusive, non-transferable, non-sublicensable license to use the Soft-ware with the Products, in binary object code form only. You may usethird party software products or modules supplied by ARRIS solely withthe System, unless the licensing terms of the third party softwarespecify otherwise. You may not disclose the results of Software perfor-mance benchmarks to any third party without ARRIS prior writtenconsent. All rights not specifically granted to You herein are retainedby ARRIS.2. RESTRICTIONSYou and/or any third party agree not to (i) make any copies of the Soft-ware, (ii) modify, decompile, disassemble, separate, reverse engineeror otherwise attempt to derive any source code from the Software; (iii)transfer the Software to any third party without ARRIS written con-

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  • Getting Battery USB EthernetSafety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary

    sent; (iv) export the Software or any of its underlying technology incontravention of U.S. and foreign export laws and regulations, or (v)if Products are included, use the Software other than in connectionwith the System.3. USEThe right to use the Software, or any individual feature thereof, maybe restricted by a measure of usage. An expansion beyond a commer-cially reasonable usage level may require payment of an additional feeto ARRIS.4. SOFTWARE DEVELOPED AT PRIVATE EXPENSEThe Software provided under this Agreement is commercial computersoftware developed exclusively at private expense, and in all respectsare proprietary data belonging solely to ARRIS and/or it licensors.5. LIMITATIONS ON LIABILITYNEITHER ARRIS NOR ITS LICENSORS SHALL BE LIABLE FOR INDI-RECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, ORSPECIAL DAMAGES UNDER ANY THEORY OF LIABILITY, WHETHER AL-LEGED AS A BREACH OF CONTRACT, TORT (INCLUDING NEGLI-GENCE), STRICT LIABILITY OR OTHERWISE AND REGARDLESS OFWHETHER YOU, ANY OTHER SOFTWARE USER, OR ANY THIRD PARTYSUFFERED SUCH DAMAGES, EVEN IF ARRIS AND/OR ITS LICENSORSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NOEVENT WILL ARRIS TOTAL LIABILITY TO YOU OR ANY THIRD PARTYARISING OUT OF OR PURSUANT TO THIS AGREEMENT EXCEED THEAMOUNT PAID BY PURCHASER TO ARRIS FOR THE SOFTWARE AND/OR SYSTEM.6. TERM & TERMINATIONThis Agreement takes effect upon Your acceptance of the terms hereofor Your first use of the Software and will remain in force until termi-nated in

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