Tourism EnglishUNIT 7

Part I Lecture Time Assigned

PART

MODULESCONTENTS

STUDIEDPERIOD

S

I Text A Hotel and Fo

od Service 1

II Text B Types of Tour 0-5

III Listening Introduction of the

Upgrading Hotel0.5

IVPractical

Writing Forms in Tourism 0.5

V 　　

Consolidation

Speaking

1 Reading Writing

VI. Case Problems 0.5

Total Six PartsListening speaking

ReadingWriting

4

Learning Objectives

Get to know the hotel service Understand the hotel classification

Learn types of tours Learn to fill in some forms in

tourism Be able to talk about hotel service

Hotel　and　Food　Service

Learning Objectives:

1.Get to know the hotel classification

2.Learn the breakfast classification

3.Understand the features in hotel and food service

Part I. Text A

Hotel provide guests with lodging, food and other amenities, The hotel business has its own load factor in the form of t

he occupancy rate. Catering ,providing food and drink for transient, has alwa

ys gone together with accommodations. Food services are a feature of hotels.

The ranking of the décor, service, amenities and ambiance of each hotel is expressed in stars, from one to five.

Hotel Classification The first way of categorizing hotels is based on

their functions which include commercial hotels, resort hotels, convention hotels and resident hotels.

The second way of classifying hotels is based on the level of service, amenity and facility they provide.

Generally speaking, there are five kinds of hotels defined by the hotel rating criteria-1star, 2 star, 3 star, 4 star, 5 star.

Breakfast Categories

Continental　Style: it is a light breakfast that usually consists a breadstuff( such as toast,

croissants, pastries, etc. ), coffee, tea or other liquid. Continental breakfast will never include meat.

The　All　American　Breakfast: it offers mainly the following items: choice of chilled fruit juice, two eggs any style, warm ham slice, bacon. Or sausage links, assorted breakfast rolls. Or toasts with jam, marmalade or honey and butter.

Beverages: coffee or tea. Chinese　Style: There are too many breakfast varieties around China. People in the north tend

to eat more wheat such steamed buns, deep-fried Chinese doughnut, pancakes, and spring roll. Soy milk either salty or sweet is their favorite. Savory items may include a wide choice of pickles vegetables. People from Canton start a day with various dim sum, congee with kind of extra ingredients, side dishes and different kinds of tea.

Food Industry

The　food　industry　service restaurants, travel food service, vending and contract institutional food service. Local　restaurants fast-food units, coffee shops, specialty restaurants, family restaurants, cafeterias, and full-service restaurants with carefully orchestrated atmosphere. Travel　food　service　 hotels motels, roadside service to automobile traveler, all food service on airplanes trains and ships.

Features of Hotel and Food Service employ large numbers of people. one of the most labor-intensive of all industries . Much of the activity in connection with food and b

everage service is invisible to the guests, many of the employers in the department have fre

quent contact with them. especially dining room and room service personnel.

They must adhere to the same standards of hospitality and courtesy as all the other employees who meet and talk with the guests in the hotel.

Questions for Discussion What kind of beverage does the

continental breakfast mainly contain? What meat items does typical American

breakfast include? Is there only one hotel-ranking criterion

be used in any country in the world?Does continental breakfast contain any

meat? What purpose do all hotels serve?

Questions for discussion What areas do daytime sightseeing cover? How many steps a successful daytime tour

may take? How many minutes should a tour guide

arrive prior to guests before beginning day tour?

Does a tour guide sometimes need to give the driver a morning wake-up call?

Is a tour guide at times responsible for the cleanness of the bus?

Types of Tours

Learning Objectives:

1.Get to know the types of tours

2.Learn the idea of purchasing a tour

3.Understand the features of different tours

Part II. Text B

Types of Tours Independent　tour the least structured tours available and participants are basically on their own. Hosted　tour minimal structure and offer the services of a host. The duties of a tour host are

much like the duties of a hotel concierge. Escorted　tour the most structured and a tour company employee, called escort, is with the

group throughout the trip. the special interest tour. These tours focus on a particular topic, activity, but

most of them tend to be hosted or escorted. FIT FIT stand for foreign independent tour but are used to identify domestic

customized tours as well. Each component of an FIT is arranged separately by the travel counselor.

Purchase a tour When a client purchases a tour, regardless of whet

her it is independent, hosted, escorted, or an FIT, he is buying specific products and services, called components.

Components include transportation ( e.g. air, train, motorcoach, boat), transfers from the airport to the hotel with porterage( baggage handling), accommodation, meals, and sightseeing.

Questions for Discussion What is one of the most important tasks for the

travel counselor ? What is an independent tour? Why are people interested in independent tours? What’s the difference between an independent

tour and a hosted tour? What is an escorted tour? How many types of tours are mentioned in the

text?

Text A Recording

　　　 　　　All hotels serve one purpose i.e. to provide guests with ____, food and other ____, however the ways of grouping hotels differ widely. Although there have been numerous ____ at unifying the classification scheme of hotels so that it can become an internationally recognized and _____ standard, large differences exist as far as the quality of the _____ and the food within one ____ of hotel is concerned, sometimes even in the same country. However, certain standards have become ____ and have accordingly entered everyday language. The ranking of the ____, ____, ____ and ___ of each hotel is expressed in stars, from one to five.

Fill in the blanks KEYS

1

1.The least structured tours ____ and ____ are basically on their own.

2. The duties of a tour host are much like the duties of a hotel ____. 　 3.The most structured and a tour company employee, called ____, is with the

group throughout the trip. 　 4. FIT stand for ____ but are used to identify _____ as well. 5.Each ____ of an FIT is arranged separately by the travel ____.

.

Listen and fill in the blanks

KEYS

The Text and Its Recording

Text B

Part III. Listening

　　Introduction　of　the　Upgrading　HotelIntroduction　of　the　Upgrading　Hotel

1.Study　the　Words　And　Proper　Names.　2.　learn　how　to　　　introduce　a　hotel　3.Listen　To　Dialogue　　And　Answer　The　Questions　　　　Listed　After　The　Dialogue4.Make　Pair　Task　　　

The Dialogue and Its Recording

NextSlide

Introduction of the Upgrading Hotel

Renee Toonen, Owner of the Omega Hotel in Amsterdam, talks about the recent upgrading of the hotel from two to four stars. Number the following in the order that mentions them.

24-hour service Reception area fully-equipped bathrooms

Bar food service minibar and color TV

Listening comprehension KEYS

Part IV. Writing

Forms of TourismForms of Tourism

1.Get　to　　　know　the　　forms　of　tourism2.Sample　3. 　　Fill　in　the　forms

Forms in Tourism

　　　Tourism　is　a　comprehensive　industry,　including　sectors　of　different　kinds.　The　forms　used　also　concerns　different　sectors,　such　as　the　Customs,　Tourist　Agencies　and　hotels.　The　commonly　used　forms　are　Entry　Card,　Exit　Card,　Arrival　Card,　Baggage　Declaration　Form,　Physical　Examination　Record　For　Foreigner,　Passenger’s　H

ealth　Declaration,　Reservation　Form,　etc.　 　

KEYS

Part I Listening ActivitiesListening 1 1.lodging 2. amenities 3. attempts 4. reliable 5.

accommodation 6. category 7. common knowledge 8. décor 9.service 10. amenities 11.ambiance

Listening 2 1 available .participants 2. concierge. 　3. escort 4. foreign independent tour , domestic

customized tours 5. component , travel counselor.

BACK

BACK

BACK

BACK

Part V. CONSOLIDATION ：

SPEAKING: Talking about the Hotel

READING WRITING: Fill in the forms

Speaking: Role play

Work in pairs. Find information about a hotel in

your city on the internet. Ask your partner for information about the hotel. Then answer your partner’s questions. Using positive adjectives and remember to include the following items:

Rooms facilities location price restaurant special features

Writing exercise

Collect some forms in tourism and fill in the forms

Part VI. Case Problems What can be done if the tourists ask to change to a better hotel? How should the guide deal with the price difference arising from

the original room arrangement after one tourist is willing to live in a single room?

What should the national guide do if a tourist leaves his belongings (such as a camera )at the hotel in the last stopover?

What should the guide do if some tourists miss the plane for spending some time visiting a place on the way to the airport?

What should the guide do if the original travel plan has to be changed because of traffic inconvenience caused by bad weather?

Word bank

　　　　Supervisor　主管 bartender　酒吧主管 Executive　chef　主厨 cashier　　收款员 Noodle　bar面食店 refreshment　room　点心店 Commissary　食品供应店 buffet　restaurant　自助餐厅 Revolving　restaurant　旋转餐厅 snack　bar　快餐部 　Food　and　beverage　department　饮食部 food　stall　饭摊 Teahouse　茶室 Pizza　Hut必胜客餐厅 McDonald’s　麦当劳餐厅 Cocktail　party　鸡尾酒会 Opening　banquet　开幕式宴会 buffet　dinner　自助餐宴 Farewell　party　饯行宴 luncheon　午宴 Welcome　banquet　欢迎宴 Glee　Feast　庆功宴 British　Breakfast　英式早餐 American　Breakfast　美式早餐 Continental　cuisine　欧式西餐 hogmanay　dinner年夜饭 Coriander香菜 ginger生姜 Oyster　sauce　蚝油 sesame　paste　芝麻酱 Strawberry　jam　草莓酱 yeast　酵母 Cuisine　烹饪 recipe　　食谱 Main　ingredient　主料 fixings　配料 　

Have a nice class!Have a nice class!

Thank You !Thank You !