towards a design-centered framework for social human-robot interactions social robots forlizzi april...
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Towards a design-centeredframework for social human-robotinteractions
SOCIAL ROBOTS
Forlizzi April 2004
Jodi Forlizzi (with Carl DiSalvo, Sara Kiesler,Francine Gemperle, and Rachel Gockley)
SOCIAL ROBOTS
Forlizzi April 2004
Motivating questions
What is the social impact of robotic products?
How should robotic products act socially?
How should social robots be designed?
Should they have intentional behavior?
Should they take cues from humans and animals?
SOCIAL ROBOTS
Forlizzi April 2004
Understanding how robots must be designed for a social world
Aid robotic technology development
Advance dialogue on social issues
Project on People and Robots
SOCIAL ROBOTS
Forlizzi April 2004
Design a new robot head
Developed PCAM method to inform designer’s intuition with substantial data
Coded 48 robot heads for the presence and dimensions of features
Findings related to perception of humanness in robot heads inform new reconfigurable head design
SOCIAL ROBOTS
Forlizzi April 2004
Humanoid head
Design Recommendations• wide head and wide eyes• features dominate the face• complexity and detail in the eyes• four or more features• casing, housing, skin
SOCIAL ROBOTS
Forlizzi April 2004
Attributions to pets andattributions to robotsStudy at a dog shelter where subjects read scenarios and gave reasons why a friend, a stranger, their dog, or someone else’s dog did things
Dog owners believe their dogs are social.
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Someone else's dog
Your dog StrangerYour friend
Intentionality Rating
SOCIAL ROBOTS
Forlizzi April 2004
Anthropomorphism andsocial expectationsStudy of Heider and Simmel’s lifelike object film (1944)
Subjects were told they “owned” the little triangle.
They “disliked” the big triangle and told human stories in both conditions.
Confirms that anthropomorphism is an automatic process.
SOCIAL ROBOTS
Forlizzi April 2004
Anthropomorphism andsocial expectationsCompared for jobs from Strong-Campbell interest activity.
Human-like robots chosen for social jobs (ex, retail clerk, hospital staff).
Machine-like robots chosen for security-related jobs (ex, assistant, guard, soldier).
SOCIAL ROBOTS
Forlizzi April 2004
Compliance studies
Subjects perform “fun” and “serious” task with a robot with a “fun” or “serious” personality.
Playful robot is more effective when the task is enjoyable.
Serious robot is more effective when the task is effortful.
SOCIAL ROBOTS
Forlizzi April 2004
Valerie
Roboceptionist in a computer science building on CMU campus
Provides emotional and factual communication through queries and phone conversations
Testbed for understanding how humanoid robot interactions can be natural and engaging
SOCIAL ROBOTS
Forlizzi April 2004
A design-centered framework
tangible form
intangible form
human-controlled interactions fully reciprocal social interactions
Our tasks: evolve a framework toclassify social robots plus “Viennacircle rules” for their design.
SOCIAL ROBOTS
Forlizzi April 2004
Discussion
SOCIAL ROBOTS
Forlizzi April 2004