towards a digital operating modelsmconference.com.au/2016/presentations/service... · 2018. 3....

Towards a digital

operating model

IT4IT: Towards a digital operating model

Copyright © 1998-2016 Armstrong Process Group, Inc., All rights reserved

@CharlesTBetz on Twitter [email protected]

Charlie Betz



What I will talk about

Digital transformation

The crisis in the traditional IT operating model

The value of IT4IT in understanding & improving digital

delivery



The digital chickenSupply chain systems

drive orders and production

Chicken has a traceable electronic

record throughout production process

for regulatory purposes

Worker’s hours & other key records maintained in HR

system

History of feed, antibiotics, etc maintained &

analyzed for efficacy (Big Data)

Chicken selectively bred, records of breeding maintained in database management system

Chicken DNA sequenced and data stored and analyzed with IT (Genomics & big data)

Environment carefully calibrated & monitored for heat, humidity, etc (Internet of Things)

Logistics systems track origination, transit, delivery



The promise of DevOps

3x fewer failures

24x better MTTR

200x more frequent delivery

Open, collaborative cultures are better for the

bottom line



ITIL

Process

Project

COBIT

Risk

Agile

DevOps

Cloud

Lean

Digital


Copyright © 1998-2016 Armstrong Process Group, Inc., All rights reserved© 2016, Charles T Betz

Need a map

Need a

map…



Value Chain12



What problems are we solving with IT4IT?

IT silos Re-inventing the wheel



Visualize end to end

…an end-

to-end view

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

IT4IT Reference Architecture L1 V.2.0



ProcessesProjects

Ad-hoc

“work”

overburden

IT4IT & queues

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to


Offer Mgmt.

Component


Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint


Q

Q

Q

Q

Q

Q

Q

Q Q

Q

Q Possible queue

Q



IT4IT and feedback

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to


Offer Mgmt.

Component


Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint




IT4IT and constraints

© 2016, Charles T Betz

See blockages

© 2016 Armstrong Process Group

Portions © 2016 Digital Management Academy



Value stream

mapping



SNow

Change

Sparx EA

Atrium

CMDBChef

JenkinsGit

SCCM NetCool

SNow

Incident

Jira

Artifactory

ComSci

NewScale

PlanView

HP

Openview

Q

Demand management

System Process Hot spotQueue

Risk management

Annual planning

Backlog management

Change management

Incident management

End user provisioning

Dev team provisioning

Build management

Project management

Excel

Release

Spreadsheet

Release management

Q

Q

Q

Q

QSNow

Problem

Problem management

Architecture review

Tech Lifecycle

End user support

Professional services access

Operations management

Q



Getting down to details



Streamline

Source Control

Component

Build

Component

Service

Monitoring

Comp.

Requirement

Component

Defect

Component

Jira X X

Requisite Pro X

LeanKit X X

Git

cvs

Jenkins

Nagios

Patrol

X

X

X

X

X



Scale

Key state

transitions.

Emergence &

formalization are a

function of scale

Founder

IT Value

From startup to enterprise 28

Infrastructure

Applications

Team

Product

Work

Operations

Team of Teams (products)

Culture

Investment

Execution

Enterprise

Security

Information

Architecture & portfolio

THE

SCALING

PROBLEM

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to


Offer Mgmt.

Component


Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

September 9, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®



What I didn’t get to

Industry positioning

The Agile scenario

Service definition

Training

Licensing/usage

The Open Group

Membership

No

silver

bullet



Conclusion

It’s all about digital transformation & culture

The traditional IT operating model is in crisis

IT4IT gives you the tools to organize your digital pipeline

Not a silver bullet

A framework for reasoning and collaborating

Open standard and platform here for the long term

Armstrong Process Group, Inc.www.aprocessgroup.com



Additional material



Benefits to standards participation

It’s not just for product companies

The knowledge sharing that comes is beneficial for practitioners Meet peers struggling with the same issues

Consider it as a form of staff development Intense, challenging, collaborative work

Great for senior people bored with conferences & classroom training

Cost (including membership) is comparable or cheaper than traditional training and conferences

37



Agile Enablement Workstream

https://www2.opengroup.org/ogsys/catalog/W162



Agile objectives for IT4IT

Centrality of version control for both text and binary artifacts

Automation of build, test, and deployment processes

Support forward transparency & shared visual mental models

Support limited Work in Progress; understand and manage all queues

Show patterns for fast feedback

Event – Incident – Defect – Story - Change

Automated rollback

Identify the industry consensus end to end components

across core Dev and Ops



IT Service Definition Workstream40

https://www2.opengroup.org/ogsys/catalog/W161



The haircut “service” has three aspects

The service systemThe service offeringsThe service interaction

The performance, transaction,

experience,

The moment of truth where the

act occurs Advertised capabilities, marketed in

consumer oriented terms. Offerings

set consumer expectations for the

outcome

Integrated resources including humans with

skills and competencies, technology,

information and goods that facilitate the act



Now with exams42



The Open Group

A global consortium that enables the achievement of business objectives through the

development of open, vendor-neutral IT standards and certifications

More than 480 member organizations: a diverse membership that spans all sectors of

the IT community — customers, systems and solutions suppliers, tool vendors,

integrators and consultants, as well as academics and researchers

Vision: Boundaryless Information Flow™ achieved through global interoperability

in a secure, reliable and timely manner



IT4IT Consortium members (June 2016)

• Aalto University, School of Science and

Technology

• Accenture Limited

• Achmea

• Action Research Foundation

• Architecture Center Ltd

• ARISMORE

• Armstrong Process Group, Inc

• ASL BiSL Foundation

• ATE Enterprises

• Aviation Industry Corporation of China

Information Technology - AVICIT

• Biner Consulting

• BP Oil International Limited

• CA, Inc

• Capgemini S.A.

• CC and C Solutions

• Conexiam Solutions Inc.

• DIA

• DUX DILIGENS S.A de C.V

• EA Principals, Inc.

• Enterprise Architects Pty Ltd

• ExxonMobil

• EY

• Fujitsu

• Fujitsu Limited

• Glenfis AG

• Good e-Learning

• HCL Technologies Ltd.

• Hewlett Packard Enterprise

• Huawei Technologies, Co. Ltd

• IBM

• ITpreneurs Nederland B.V.

• Justin Group Oy

• Logicalis SMC

• Metaplexity Associates Inc.

• Microsoft

• Ministerie van Financien

• Munich Re Group

• Nationwide

• Oracle Corporation

• Origin Energy

• Philips

• PricewaterhouseCoopers LLP

• PricewaterhouseCoopers LLP PwC

• Primesource EA AS

• Raytheon Company

• Real IRM Solutions (Pty) Ltd

• Sandvik IT Services AB

• ServiceNow, Inc.

• Shell Information Technology

• Shift Technologies LLC

• Sykehuspartner HF

• Tata Consultancy Services Ltd.

• Tata Consultancy Services Ltd., TCS

• The Boeing Company

• The MITRE Corporation

• Tieto Oyj

• UMBRiO

• Wakaru Oy

• Westbury Software



Using IT4IT

Internal use

Downloads of the IT4IT™ Reference

Architecture, Version 2.0 documentation, are

available as a FREE license to any organization

wishing to use IT4IT entirely for internal purposes

For example, to develop an information system

architecture for use within that organization.

See http://www.opengroup.org/it4it/ra20/license_nc

http://www.opengroup.org/it4it/ra20/license_eval

Commercial use

You must support the standard financially if

you are going to directly profit from it.

If you wish to use IT4IT Reference Architecture,

Version 2.0 for commercial purposes (e.g. IT4IT

based consultancy or training), then your

organization must have a license.

See http://www.opengroup.org/it4it/ra20/license_comm

http://www.opengroup.org/it4it/ra20/license_nc

http://www.opengroup.org/it4it/ra20/license_eval

http://www.opengroup.org/it4it/ra20/license_comm

Positioning IT4IT™

in the ‘landscape’

Conceptual

Precise



How do I get involved?

IT4IT as a final product is free to end customers

Open Group is a consortium model

Your company needs to join the Open Group and in

particular the IT4IT Forum for full participation in

content development

You can be a sole proprietorship

LinkedIn group for questions/community discussion

This is the same as the Archimate and TOGAF models

47



About APG

APG’s mission is to

“Align information technology and systems engineering capabilities with business strategy using proven, practical processes

delivering world-class results.”

Industry thought leader in enterprise architecture, business modeling, process improvement, systems and software engineering, requirements management, and agile methods

Member and contributor to UML, SysML, SPEM, UPDM at the Object Management Group (OMG)

TOGAF, ArchiMate, and IT4IT at The Open Group

Eclipse Process Framework (EPF) at the Eclipse Foundation

Business partners with Sparx, HP, and IBM

48

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