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TOWARDS ACCESSIBLE JAMMU
Access Audit Report
Pragati Bhawan Jammu, J&K
ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)
(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)
CAMPAIGN LAUNCHED BY
Department of Empowerment of Persons with Disabilities
(Ministry of Social Justice & Empowerment, Government of India)
CONDUCTED BY
SWABHIMAN – State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org
AUDIT CONDUCTED
April, 2016
Acknowledgement
The access audit of office of the Pragati Bhawan, Jammu in Jammu division as per the list of buildings
provided by Joint Secretary, Department of Empowerment of Persons with Disability, Ministry of Social
Justice and Empowerment, Govt. of India vide letter no. 4-14/2015 dated 19/03/2016, was conducted to
make the Pragati Bhawan at Jammu functional for the physically challenged staff members, other officials
and visitors. The recommendations are minimum requirements that may be incorporated in the building to
make it useable by persons with disabilities (PWDs) and the elderly and should not be compromised upon.
Swabhiman (State Disability Information and Resource centre) Bhubaneswar, Odisha, a 15 year old
organization, is dedicated to the empowerment of persons with disabilities in the state and the country. It is
a leading cross disability organization acting in the forefront of policy level advocacy as also providing
comprehensive services in research, capacity building, training, access audit, networking and inclusive
education.
This report provides clear and concise recommendations and guidelines for creating Accessible Jammu &
Kashmir (Sugamya J&K) by detailing the inaccessibility and suggesting recommendations for the gaps, in the
Pragati Bhawan, Jammu in Jammu division. The implementation of the report will eliminate the barriers that
deter physically and mentally challenged persons from having access to and free mobility in and around the
built environment.
I wish to express my deep gratitude to Hon’ble Prime Minister Narendra Modi ji for taking initiatives to
make India barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand Gehlot ji, Head of
MSJE GoI, for launching the campaign on 3rd December 2015. We thank Department of Empowerment of
Persons with Disabilities, and Joint Secretary Mukesh Jain, for the financial resources, coordination and the
audit checklist.
I also express deep appreciation to Javed Abidi (Honorary Director NCPEDP) and NDN platform for our
initial education on access and access Audit. The issue of accessibility surfaced when Prof. Stephen Hawking
visited India in 2001, which brought forth the fact that the historical places that he wanted to visit were
totally inaccessible. NCPEDP then launched a National Access Campaign countrywide by the National
Disability Network (NDN) partners. As NDN Odisha partner we took it forward in the state. Some built
structures audited by us are Ravenshaw University, Odisha Secretariat, BJB College, Utkal University etc.
Another major campaign was the 'Access to polling booths for disabled voters during the General Election
2004, which resulted in ramps getting built in ‘few’ polling booths in Odisha and EVMs becoming accessible
with Braille numbers for the visually impaired. We are extremely thankful to NCPEDP and DEOC Bangalore
for the “Training Program on Accessibility Standards for Buildings” on 5th and 6th March 2016.
Special mention must be made of all those, whose cooperation and support made this audit possible. We are
grateful to
• Sarita Chouhan, Commissioner/Secretary of Dept. of Social Welfare, Government of Jammu & Kashmir
• Aamir Ali, Executive Director/Secretary J&K State Social Welfare Board, Nodal officer (Disability)
Government of Jammu & Kashmir.
• Javed Ali Tak, disability activist, J&K
• Seema Pradhan, Mihir Kumar Mohanty and Tapas Kumar Jena for photography.
• Sreeja Poonam, our architect, for her technical inputs.
• Mihir Kumar Mohanty, Dr. Tapas Kumar Das, Rajesh Ranjan Mohanty and Tapas Kumar Jena for report
compilation, editing, final layout and designing.
• Our thanks and gratitude to Dubinder Singh, our taxi driver, for a beautiful description and insights
into Jammu life, as he navigated the hilly terrain of Jammu division.
We once again appreciate the determined efforts of Government of India and State Government of Jammu
and Kashmir to make built environment; and information and communications accessible.
(Dr. Sruti Mohapatra)
Chief Executive, Swabhiman
Table of Contents
Acknowledgement
Abbreviations
Background
Swabhiman – GoI Empanelled Access Auditors
Introductions 13
I. Jammu & Kashmir / Srinagar
II. About the Building
III. Access Audit Team
IV. Methods and Processes Adopted
Audit Report 16
I. Summary Sheet
II. Information and Communication
III. Services
Physical Accessibility 22
External Environment 23
1. Parking
2. Alighting
3. Accessible Route
Internal Environment 26
4. Accessible Entrance
5. Reception and Lobby
6. Stairs
7. Ramps
8. Handrails
9. Elevators/Lift
10. Escalators/Passengers Conveyors
11. Corridors
12. Doors and Doorways
13. Accessible Toilet
14. Cafeteria
15. Drinking Water Facility
16. Controls and Operating Mechanisms
17. Signage
18. Emergency Evacuation
Others 41
I. Voices from Persons with disability working in that Building
II. Reflection of the Nodal Officer
III. Report in Alternate Format
Annexure 42
1. Suggested Plan for Implementation with Vendors List
2. Five Point Rating of Buildings
3. Additional Recommendations
4. Technical Specifications Recommendation
Abbreviations
CPWD : Central Public Works Department
HI : Hearing impaired
PwD : Persons with Disability
VI : Visual Impairment
WC : Western Commode
Background
To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016 Sustainable
Development Goals and beyond, we must empower people living with disabilities and remove the barriers
which prevent them participating in their communities; getting a quality education, finding decent work,
and having their voices heard. A barrier free environment means buildings, roads, parks, gardens and other
places, service, modes of transportation, products of daily use, etc. Further, barrier-free goes far beyond just
a ramp and has many other necessary aspects, including door and passage widths to flooring surface, from
counter heights to lighting; and from signage to toilets – a well-designed environment which is safe,
convenient, comfortable, and readily accessible to all; and aptly described as universal access.
Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Persons with
Disabilities, Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagship campaign which
aims at achieving this universal accessibility. The campaign marks another milestone in the journey towards
“Fulfilling Human Rights of Persons with Disabilities,” and creating “Non-Discrimination in the Built
Environment.” In its initial efforts it aims to build a “culture of accessibility” and focus on auditing public
buildings and removing basic environmental barriers.
The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) of UNCRPD
which has been signed and ratified by GoI. Article 9 casts an obligation on all the signatory governments to
take appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to the
physical environment, to transportation, to information and communications, including information and
communications technologies and systems, and to other facilities and services open or provided to the
public, both in urban and in rural areas. These measures, which shall include the identification and
elimination of obstacles and barriers to accessibility, shall apply to, inter-alia : 1) Buildings, roads,
transportation and other indoor and outdoor facilities, including schools, housing, medical facilities and
workplaces; and 2) Information, communications and other services, including electronic services and
emergency services.
Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. of Republic
of Korea adopted the ministerial declaration and Incheon Strategy to “Make the Right Real” for PwDs in Asia
and Pacific. The Incheon Strategy provided the Asian and Pacific Region, and the world the first set of
regionally agreed distinct – inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62
indicators, which build on UNCRPD. Goal No. 3 of the Incheon Strategy mentions that access to the physical
environment, public transportation, knowledge, information and communication is a precondition for
persons with disabilities to fulfill their rights in an inclusive society.
While implementing the Accessible India Campaign, it is proposed that we are in sync with the guidelines set
by the Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are: 3.A - Increase the
accessibility of the physical environment in the national capital that is open to the public; 3.B - Enhance the
accessibility and usability of public transportation; and 3.C - Enhance the accessibility and usability of
information and communications services.
The Incheon strategy guidelines have also defined indicators for tracking the progress on these
targets:
Proportion of accessible government buildings in the national capital
Proportion of accessible international airports
Proportion of accessible and usable public documents and websites that meet internationally
recognized accessibility standards
Availability of mandatory technical standards for barrier-free access that govern the approval of all
designs for buildings that could be used by members of the public, taking into consideration
internationally recognized standards, such as those of the International Organization for
Standardization (ISO)
Number of sign language interpreters
Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act,
1995 under Sections 44, 45 and 46 categorically provided for non-discrimination in transport, non-
discrimination on the road and non-discrimination in built environment respectively. As per Section 46 of
the PwD Act, the States are required to provide for – Ramps in public buildings; Adaptation of toilets for
wheel chair users; Braille symbols and auditory signals in elevators or lifts; and Ramps in hospitals, primary
health centers and other medical care and rehabilitation institutions. Section 44 and 45 of the said Act cast
responsibility on the States to take measures to make public transport accessible for PwDs and also make
provision for auditory signals at red lights in public roads, curb cuts and slops in pavements, engraving on
the surface at zebra crossings etc.
Swabhiman
Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha has been
Swabhiman is a state level disability information and resource centre based in Bhubaneswar. We have been
working towards empowering persons with disabilities through knowledge, information, advocacy, training,
capacity building, research and networking since 2001.
Our work has earned us acceptance and recognition at many quarters – government, individual, NGOs and
corporates. The recent achievements include Smart City campaign and Railway Budget. We played a role in
Bhubaneswar getting first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar
Municipal Corporation (BMC). We are the member of ZRUCC (Zonal Railway Users Consultative Committee)
of ECoR in Bhubaneswar and gave recommendations for the budget (online booking of wheelchair, wide
doors, assistance at railway station). We regularly organize various orientation, interaction and association
programs to bridge the gap in perception between persons with disabilities and mainstream society.
With a view to ascertain the details of accessible features in the existing facilities and to suggest
improvements, if required, Swabhiman has been organizing access audits of various government, semi-
government and private buildings. It is important to mention that access audit is not a fault finding exercise.
Its objective is to contribute to the creation of a better universally accessible infrastructure by assessing the
accessibility of the facilities and suggest improvements, if necessary.
Swabhiman has completed the access audit of Odisha Secretariat building in January 2012; completed the
access audit of temples, hills and related sites for creating a barrier free tourist circuit for Department of
Tourism & Culture (Tourism) in 2011. We did the access audit of Nadankanan Zoological Park for
developing it as a barrier free tourist spot as per the letter received from Deputy Director, Nadankanan
Zoological park on 15th December,2014. Completed the Access audit of Utkal University, Bhubaneswar in
January, 2015, Ramadevi (Autonomous) College, Bhubaneswar in January, 2015 and of BJB (Autonomous)
College, Bhubaneswar in January, 2015. We have also audited Ravenshaw University, State Museum and
birth place of Netaji Museum in Katak.
Introduction
1. Jammu & Kashmir / Srinagar
Jammu and Kashmir is situated in the northernmost part of India. Its summer capital is Srinagar and winter
capital Jammu. It shares borders with Pakistan in the west, China in the north and east, and the Indian states
of Punjab and Himachal Pradesh in the south. The state has special autonomy under Article 270 of
the Constitution of India. It consists of three distinct regions – Kashmir valley, Jammu, and Ladakh. It is
further divided into 22 Districts - 2 Districts in Ladakh region and 10 each in Jammu/ Kashmir. According to
2011 Census, Jammu and Kashmir has a total population of 3,61,153 with 2,04,834 (56.7 per cent) males and
1,56,319 (43.2 per cent) females with disabilities which has increased by 19.3 per cent during 2001 to 2011.
The state of Jammu and Kashmir thus has the highest number of persons with disabilities, among the other
states, accounting to nearly three percent of its population.
Srinagar is the summer capital of the Jammu and Kashmir. It is situated in the centre of the Kashmir Valley
on the banks of the Jhelum River and is surrounded by five districts. In the north it is flanked by Kargil and
Ganderbal in the South by Pulwama, in the north-west by Budgam. The city is famous for its gardens, lakes
and houseboats. It is also known for traditional Kashmiri handicrafts and dried fruits. It is located on both
the sides of the Jhelum River. The river passes through the city and meanders through the valley, moving
onward and deepening in the Dal Lake. The city is famous for its nine old bridges, connecting the two parts
of the city.
2. About the Building
The aim of this access audit was to examine the premises of Pragati Bhawan, Jammu and assess whether it
was impossible or unreasonably difficult for staff and the public (with limited functional abilities) to access
and use services, and to identify areas where remedial action was required. In this report the auditors
looked at the physical aspects of the building and identified the good points and the gaps, and gave
recommendations. Our specific objective was to provide a road-map to enable office staff, local government,
Persons with disabilities, engineers and architects to work together to make the building inclusive. All the
findings are presented in an easy to use report – combining observations with photographs and
recommendations. The implementation of the report will eliminate the type of barriers and hindrances that
deter physically limited persons from having access to and free mobility in and around the built
environment.
The Jammu Development Authority was created in 1971, under the J & K Development Act No. XIX of 1970.
Its odyssey to manage the land, develop it to create better infrastructure and in the process catering to the
needs and demands of the fast expanding Jammu urban area. It is also creating significant infrastructure,
commercial and office complexes, residential colonies, parks and green belts beautiful rotaries with statues
and institutions of art. It also prepared Master Plans for the Jammu City.
This building was constructed in the year of 1994 and it is a Ground + three floor building. Two toilet blocks at each floor. Two other offices are running in this building Chief Electoral officer in 2nd floor, IIMC Jammu centre in 3rd floor. No lift in this building.
3. Access Audit Team
The audit team reached Jammu on 24th of April. It comprised of the following persons:
Dr. Sruti Mohapatra
Mihir Kumar Mohanty
Tapas Kumar Jena
Seema Pradhan
The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free Built
Environment for Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility)
2014 for making recommendations.
4. Methodology and Processes Adopted
Physical verification
General observation and measurement of height, width, incline etc.
Recording/noting the existing good practices / accessible features for better accessibility
Interaction with Staff (including persons with disabilities)
Photography
Videography
Audit Report
I. Summary Sheet
Sl. No. Elements of Access
Audit
Evaluation
Rank
Priority for
creating access
Components to be addressed
immediately
SECTION 1
Information and
Communication
Systems
2 High Website Accessibility.
Publications in accessible alternate
format. In Urdu and Hindi.
SECTION 2
Services 3 Moderate Disability Sensitization of all Staff
Equal Opportunity Policy (HR)
SECTION 3
1. Parking 3 Moderate One Designated Parking Bay with
International Symbol of Accessibility.
2. Alighting 3 Moderate Alighting to be done at parking.
3. Accessible Route 2 High Tactile pathway with directional
signage to be placed.
4. Accessible Entrance 3 Moderate Ramp to be in main entrance of the
building.
Well illuminated guide map and
directional signage to be placed.
5. Reception and
Lobby
3 Moderate Reception to be placed.
Receptionist with knowledge of
Kashmiri, Punjabi, Urdu, Hindi, English
and Sign language. Sensitized to
disability and old age issues, trained in
disability etiquette.
Printed information in accessible
alternate formats.
6. Stairs 3 Moderate Warning tiles at the beginning and end
of each flight at 300 mm
Adequate illumination of 55-75 lux.
7. Ramp 2 High Ramp in main entrance with handrail.
8. Handrails 2 High Handrails to be circular have smooth
surface and are non-slippery.
9. Elevator 2 High Ramp to be installed.
10. Escalators/Conveyor
Belt
NA NA NA
11. Corridors 3 Moderate Anti skid rubber mats to be placed over
tiles immediately.
Floor tiles to be replaced with tactile
tiles, if not available, anti skid tiles to
be fitted.
12. Doors and Doorways 3 Moderate Door lock to be lever type.
13. Accessible Toilet 1 Highest One accessible unisex toilet to be
constructed.
14. Cafeteria Na Na Na
15. Drinking Water
Facility
1 Highest Accessible drinking water to be
introduced.
16. Controls and
Operating
Mechanisms
2 High Switch boards to be reinstalled at
appropriate heights and safety
regulations adhered to.
17. Signage 2 High Prominent visible signage using the
international symbol of accessibility,
identifying/advertising/signifying
accessible entrance and exit, reserved
car parking, toilets and availability of
special services (if any to be created).
18. Emergency
Evacuation
2 High Evacuation route plan is to be
developed and displayed in different
locations of each floor and staircases in
consultation with safety engineers or
local fire station.
II. Information and Communication (Section – 1)
Observation Remarks/recommendations
Inaccessible website.
It is not informative.
It is not updated.
1. To enable PwDs to perceive, understand, navigate, and interact with
the Web, accessibility features must be incorporated.
2. Web accessibility standards available in
http://web.guidelines.gov.in
(WCAG 2 Level A became the standard for government websites in
February 2009).
No publications/brochures in
alternate accessible formats.
Publications / brochures / forms to be printed in Braille, Large Print,
Audio, Pictorial (where ever possible), Easy-to-read, Urdu, Panjabi and
English.
No printed service related documents
(forms) are in accessible formats
Publications in alternate accessible formats should be stocked.
III. Evaluation of Services (Section – 2)
Observation Remarks/recommendations
Disability sensitization sessions are
not part of the staff induction
program.
Annual sensitization program for staff.
One module in induction training program on disability types, access,
diversity, disability etiquette and mandates of law.
No staff are trained to assist persons
with disabilities, including persons
Annual Training Program.
One module in all staff enrichment, capacity building programs on
disability types, assisting PwDs, diversity and disability etiquette.
No staff are trained in basic Indian
sign language
One week basic signing.
6 weeks advanced certificate program.
A chart of names and mobile numbers of local sign language interpreters
to be placed in a visible place in office.
No accessible facilities available. After retrofitting and remodeling is done, a weekly maintenance calendar
to be developed.
Guide dogs are not allowed in the
premises
As India is not used to the concept of guide dogs, a policy needs to be
placed in position and then circulars sent to the states.
Trained live assistance is not available
as there was no need.
Either a new staff be recruited or one staff member may be given
additional responsibility. They be trained and designated as “Disability
Associate.”
There is no existing plan to
improve accessibility as it was not an
issue till date.
After retrofitting and remodeling is done, a plan will be developed.
There is no equal opportunities policy
within the organization as it was a
non issue till date.
An Equal Opportunity Policy can be drafted on payment of a fee.
Organization has no accessibility focal
person in charge as it was a non issue
till date.
Either a new staff be recruited or one staff member may be given
additional responsibility. They be trained and designated as “Nodal
Officer/Person Disability.”
Physical Accessibility
Note: The cross symbols X in red colour, highlights the physical barriers and the recommendations are in the
edited picture under with.
External Environment
1. Parking
Issues Observed Photograph Recommendation
1. Designated parking lot is
available but no
accessible parking bay.
2. Width of the parking
space 2400mm.
3. Signage in parking area.
4. No tactile flooring in the
parking space.
1. Accessible parking (3600 X
6000) area demarcated
directly in front of the office.
2. Signage of 200mmX200mm.
Suggested color contrast
white-blue, white-green, and
white-red.
3. Shelter for parking if possible.
4. Accessible pathway with tactile
flooring from parking to main
building entrance of 10mts.
5. Illumination of 24-36 lx.
2. Alighting
Issues Observed Recommendation
1. No alighting space. 1. Alighting space to be demarked at parking.
2. Tactile guiding path including directional, hazard warning and positional
tiles till the entrance.
3. Signage to be displayed.
3. Accessible Route
Issues Observed Photograph Recommendation
1. No specifically
demarcated accessible
route but the entire area
connects the entrance
gate, parking and all other
external facilities with the
entrance.
2. Parking to main entrance
has two (2) steps.
3. From gate to the building
entrance the path is 1200
mm wide.
4. Pathway is non slippery
but uncovered.
5. Concrete pathway.
6. No tactile guided path.
1. Tactile guiding tiles including
directional, hazard warning and
positional tiles.
2. Resting spaces and wheelchair
parking spaces as walking distance
is assumed to be more than
300mm.
3. Accessible directional signage.
4. Lights to be installed in every four
mtrs.
Internal Environment 4. Entrance
Issues Observed Photograph Recommendation
1. No ramp in ground floor.
Space available in front of
the building for ramp.
2. Height of the attendance
machine 1200mm.
3. Main entrance of the
building has ten (10) steps.
4. Name board is mounted in front of the building and it is clearly visible.
5. Office directional signage and a floor information board near to the stair case.
6. Notice board and information board at height of 1200mm.
7. Building entrance door width 1700mm.
8. Proper lighting in the
entrance after sunset.
1. Accessible ramp to be introduced in
front of the main entrance with1:12
gradient, accessible handrail and
tactile tiles.
2. Thin rubberized mats near doors to
establish floor finish difference.
3. Identification signage in an
accessible height of 800mm with
large print.
4. Illumination of 30-50 lx.
5. Reception and Lobby
Issues Observed Photograph Recommendation
1. No reception or lobby.
2. No signage, no visitor’s information, no building plan, no directional signage to different floors.
1. Reception to be introduced at right
side after entering the office
entrance.
2. A signage to be placed.
3. 900mm wide and 1200mm deep
clear space in front of the reception
counter; non-reflective counter
surface (we suggest use of
laminated mat finish Ply) with the
counter height between 760 mm
to800mm from the floor with a
400mm to600mm clear recess
under the counter.
4. Accessible identification signage
with reception written both in
English, Hindi and Urdu.
5. Guide map of building adjacent to
reception.
6. Accessible directional signage
directing to various building
facilities at the reception
7. Receptionist with knowledge of
Kashmiri, Urdu, Punjabi, Hindi,
English and sign language. To be
fully aware of disability etiquette,
disability terms and facilities for
persons with disabilities the
building.
8. Printed information in accessible
alternate formats (Braille, audio,
pictorial, large print, Kashmiri,
Urdu, Hindi and English) is not an
urgency as visitors rarely come.
9. Few accessible, no armrest, chairs
or sofa with arms.
6. Stairs
Issues Observed Photograph Recommendation
1. One side handrail with
height of 900mm.
2. Right side of the
entrance stair case
handrail height 820mm.
3. Adequate illumination on
the stairs.
4. Non-slippery and non-
glary surface of the steps.
5. Steps are uniform in
width and height.
6. Under stair area is not
cordoned off to avoid
accidents.
1. Colour contrasting strip at the
edge of the steps.
2. Two handrails in both sides of
stairs with grab heights of 900mm
at higher level and 760mm at
lower level.
3. Warning tiles at the beginning and
end of each flight at 300 mm.
4. Adequate illumination of 55-75 lx.
5. Under-stair area to be cordoned
off to avoid accidents.
6. No nose on steps.
7. Ramp
Issues Observed Photograph Recommendation
No ramp
1. Ramp to be introduced in main
entrance with 1800mm width,
1:12 gradient, and accessible
handrail in both sides at heights
of 760mm and 900mm.
2. Tactile tiles on ramp surface.
3. Ramp to be continuous till
landing.
4. Illumination of 30-50 lx.
8. Handrail
Issues Observed Photograph Recommendation
1. Inaccessible handrail on
right side.
2. Handrail height is
900mm.
3. No handrail on left.
1. Handrail to be installed on the
wall side at two heights of 900mm
and 760mm.
2. Handrails to be circular have
smooth surface and non-slippery.
3. To have an uninterrupted grip.
4. The end of the handrail to be
either grouted or turned
downwards
5. Adequate hand clearance
between the wall and the grip bar
on the wall side of 50 mm or
more.
6. Handrail and grab bar to be
maintained and kept free from
dust.
9. Elevator/Lift
Issues Observed Photograph Recommendation
1. Width of the lift door
800mm.
2. Length of the lift
1350mm and width
1300mm.
3. Visual floor
announcement system
available.
4. Controls in the lift at
height of 1100mm.
5. No level difference
between landing and lift.
6. Landing 1500 mm x
1500mm in front of the
lift.
1. Elevator car to have an
internal space of 2000mm
deep x 1100 mm wide.
2. Elevator door width to be
900mmwide.
3. Audio floor announcement
system.
4. Good contrast and the buttons
are self- illuminating, in raised
numbers and Braille.
5. Call buttons and floor numbers
outside the lift on each floor are
in Braille and Raised Lettering.
6. Door opening/closing time to
beat least 30 seconds
7. Floor finish of the car to be non-
slippery.
8. Handrails on both the side walls
and rear wall of the lift car.
9. A rear mirror to be present.
10. Signage directing to the
accessible lift.
11. Floor number and floor
directory signage on the lift
lobby, which is visible from all,
lift cars.
12. Emergency information given
inside the lift car to be mounted
at eyelevel and is in accessible
format (Braille /font size).
10. Escalators/Passengers Conveyors
Not Applicable.
11. Corridor
No Corridor.
12. Door & Doorway
Issues Observed Photograph Recommendation
1. Door width 900mm.
2. Easily opened.
3. D-type handles with 1100
mm height.
4. Door lock at 1000 mm.
5. No kick plate on the door.
1. Door lock of lever type.
2. Door height to be at 800mm.
13. Accessible Toilet
Issues Observed Photograph Recommendation
1. Total of 8 toilets in four
floors.
2. One ladies and one gents
toilet on each floor.
3. Toilet size is 1200mm x
1450mm.
4. One WC and one Indian
style pan in each toilet
block.
5. Toilet entrance door
width 950mm and toilet
cubicle door width
850mm and washbasin
height 800mm.
6. Indian and WC Pan
Width of the door
700mm 1st floor.
7. 2nd floor toilet main
entrance 900mm width
and washbasin
800mm.Indian toilet
1. One accessible unisex toilet for all.
Threshold to be removed.
2. If objects removed from pathway
will be 800-900mm wide.
3. Two toilet cubicles to be
demolished and one toilet
constructed.
4. Toilet door of 900 mm minimum
width to open outwards, be
double hinged or sliding type.
5. WC to be installed in a corner with
center line of the WC at a distance
of450mm to 500mm from the
adjacent wall. The front edge of
WC to project 750mm of/from the
rear wall.
6. Wall faced or wall hung toilet pan
with in wall toilet suite suggested.
Sensor activated and no lever
required.
7. Seat height 450mm.
door width 850mm and
WC door width 650mm
and ladies toilet width
900mm without
entrance door.
8. 3rd floor toilet width
900mm. Two Indian
toilets.
9. Proper Illumination.
10. No colour contrast
between the floor, wall
and sanitary fittings.
11. Non-slippery and non-
reflective floor.
Suggested
8. Horizontal grab bar to be installed
on adjacent wall at a height of
200mm from the WC seat.
9. A fold up grab bar to be installed
at a centreline distance of320mm-
200mm from the WC seat.
10. Wash basin to be replaced at a
distance of at least 400mm from
the side wall.
11. Top-edge of the wash basin at a
height between 800mm
and840mm from the floor level.
12. Clear knee space of at least750mm
height x750mm width x 200mm
depth under the wash basin, with
additional toe-space of 300mm
height x 750mm width x 230mm
depth
13. The wash basin to have automatic
or lever type faucets
14. Mirror to be at accessible height of
850 mm.
15. Suggested colour contrast
between the floor, wall and
sanitary fittings is blue-white, red-
white, and yellow-blue.
16. Alarm system within easy reach to
alert persons outside, in case of
emergency.
17. Visual alarm inside toilet to alert
people with hearing disability in
case of emergency.
18. It needs to be illuminated(150lx),
well-maintained and clean.
14. Cafeteria
No cafeteria
15. Drinking Water
Issues Observed Photograph Recommendation
1. Approach to drinking water inaccessible.
2. Tap at a height of 1600mm.
1. Heights of water filter from floor
not more than 1200mm.
2. Clear knee space of at least750mm
height x750mm width x 200mm
depth under the wash basin, with
additional toe-space of 300mm
height x 750mm width x 230mm
depth for wheelchair users.
3. Drinking glass and cups required.
4. The area around the drinking
water facility to be mopped
frequently and kept dry.
16. Controls and Operating Mechanism
Issues Observed Photograph Recommendation
1. Switch board 1400 mm
from the floor.
2. No colour contrast in
switch board and wall.
1. Switch board to be reinstalled at
height of 900 - 1200mm and not
below 400mm. Clear space from
the corner of 400mm.
2. Suggested colour contrasts blue-
white, yellow-blue and white-red.
3. Information on controls and
switches in Braille.
17. Signage
Issues Observed Photograph Recommendation
1. Signage height 1600mm.
1. Prominent visible signage using
the international symbol of
accessibility, identifying accessible
entrance and exit, reserved car
parking, presence of toilets and
availability of special services.
2. Signage size not less than 60 mm
for doors, 110 mm for corridors
and 200 mm for external use.
3. All visual signage in the facility to
be provided with Braille and
tactile supplements and to be
placed at the height of 900-
1500mm.
4. Wherever possible, audio along
with Braille and Tactile to be
provided.
5. To be placed/mounted on the wall
alongside the door.
6. To be adequately illuminated by
not less than 50-70 lx.
18. Emergency Related
Issues Observed Photograph Recommendation
1. Height of the fire alarm 1250mm.
2. Height of the evacuation symbol 1900mm.
1. Detail evacuation route plan is to
be developed and displayed in
different locations of each floor
and staircases. Recommended
assembly point is clear space in
front of main building.
2. This planning is to be done with
safety engineers who specialize in
emergency evacuation. If not
available, local fire department to
be consulted.
3. Regular mock drill has to be
conducted in regular intervals.
4. From safety point of view
employees having any disabilities
can be given space at ground
floor.
5. Staff must be trained to assist
persons with disabilities during
evacuation.
6. Evacuation chairs to be available
in every floor.
7. Fire extinguishers to be fitted.
Expiry date of fire extinguishers
to be displayed in bold.
Others
Voices from Persons with disability working in that Building
No employees with disabilities in this building.
Reflection of the nodal officer:
The nodal officer expressed happiness for the initiative taken up by MSJE.
Report in Alternate Format
Copies of this report can be made available in alternative formats upon payment of a fee. Please contact
Swabhiman to discuss your individual requirements.
Annexure
1. Suggested Plan for Implementation with Vendors List
Sl. No. Elements of Access
Audit
Tentative Time Required Vendor
Section – 1
Information and
Communication
Systems
Website – 15 days
Publications - 3 - 4 months
NIC
Swabhiman, A-98 Budhanagar,
Bhubaneswar, Odisha, Pin – 751006
Tel: 0674-2313312/2313313/
9238106667
Email -
Section – 2
Evaluation of Services
Services Disability Sensitization of all
Staff – 15 days
Equal Opportunity Policy (HR) –
Swabhiman
6 Months
Sign Language
Swabhiman
Association of Sign Language Interpreters
Office: 243/1, MTNL Building,
2nd Floor, Savitri Nagar,
New Delhi
E-mail: [email protected]
Website : www.signasli.org
Mobile :+91-9999491876
External Environment
1. Parking One Designated Parking Bay
with International Symbol of
Accessibility. – 15 days
Local artist
2. Alighting Designated alighting space near
entrance gate or entrance door.
– 1 month
Government building contractor
3. Accessible Route Tactile pathway with directional
signage to be placed. – 15 days
Government building contractor
4. Accessible Entrance Well illuminated guide map and
directional signage to be placed.
Zahoor Enterprises
Khayam Road, Srinagar
+(91)-194-2476515, +(91)-9906595477
5. Reception and
Lobby
Reception to be developed.
Receptionist with knowledge of
Kashmiri, Urdu, Hindi, English
and Sign language. Sensitised to
disability and old age issues,
trained in disability etiquette.
Printed information in
accessible alternate formats.
Swabhiman
Designing – Swabhiman
Printing – Local Printer
6. Stairs NA
7. Ramp Ramp to be introduced. India Mart (online shop has plenty
vendors/suppliers enlisted)
http://dir.indiamart.com/impcat/portabl
e-ramps.html
or
Government building contractor
8. Handrails Handrails to be circular have
smooth surface and are non-
slippery.
Government building contractor
9. Elevator For purchase – India Mart (online) –
dir.indiamart.com/impcat/residential-
elevator.html
For permanent installation: Government
approved supplier.
10. Escalators/
Conveyor Belt
NA
11. Corridors Anti skid rubber mats to be
placed over tiles immediately.
Floor tiles to be replaced with
tactile tiles, if not available, anti
skid tiles to be fitted.
Local market - Government approved
supplier.
Floor tiles replacement - Government
approved supplier.
Pelican Ceramic Industries Private
Limited
Janakpuri, New Delhi
07053136700
12. Doors and
Doorways
All protruding objects to be
removed or re-arranged (in
ground floor corridor and the
pathway to toilet).
Government Contractor
13. Accessible Toilet Threshold to be removed. Government Contractor
14. Cafeteria NA
15. Drinking Water
Facility
Accessible drinking water to be
introduced.
Government Contractor
16. Controls and
Operating
Mechanisms
Switch boards to be reinstalled
at appropriate heights and
safety regulations adhered to.
Government Contractor
Braille embossing –
National Institute for the Visually
Handicapped
(Under Ministry of Social Justice &
Empowerment, Govt. of India)
116 Rajpur Road, Dehradun – 248001
Uttarakhand
Telephone No. – (0135) 2735350
Fax : (0135) 2734157
National Association for the Blind
11/12, Khan Abdul Gaffar Khan Road,
WorliSeaface, Mumbai – 400 030
Fax: 6683 8659
Email: [email protected]
17. Signage Prominent visible signage using Zahoor Enterprises
the international symbol of
accessibility,
identifying/advertising/signifyi
ng accessible entrance and exit,
reserved car parking, toilets and
availability of special services (if
any to be created).
Khayam Road, Srinagar
+(91)-194-2476515, +(91)-9906595477
18. Emergency
Evacuation
There is no separate emergency
exit.
Evacuation route plan is to be
developed and displayed in
different locations of each floor
and staircases in consultation
with safety engineers or local
fire station.
Fire Extinguishers with expired
date to be replaced immediately
with new ones.
Government Approved Contractor
Government Approved Stores
2. Five Point Rating of Buildings
Evaluation
Rank
Evaluation Criteria Symbol Priority for
creating access
1 Hazardous, Inaccessible and
Unsatisfactory
Cross symbol
Highest
2 Inaccessible and unsatisfactory
Both Thumbs down
High
3 Unsatisfactory but acceptable
One thumb up and one thumb down
Moderate
4 Accessible and Acceptable -
Access Code Compliant
ISA (new)
Low
5 Accepted as a Best Practice in
Accessibility
Star
Lowest
3. dditional Recommendations
Necessary recommendations
1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e that the register has to be filled by the front desk staff)
2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired (using SMS to communicate timing of meetings etc). Let this info be available in the manual as well
3. For Low vision persons: all glass doors/walls should have a strip which alerts them to the presence of glass wall (may be useful for even sighted persons!)
Safety/ERT recommendations
1. Orientation for visually impaired to fire exit on each floor
2. Procedure for disabled is to go along with a buddy. For physically disabled in wheelchair – they will have to be carried down. Designated members have to be responsible for this
Overall long term recommendation
1. Please intimate builder on accessibility requirements so that any future changes do conform to the guidelines
2. Create a handbook to be given to employees with disability. Include disability training for all employees as part of induction (5 mins. max on what facilities are available)
3. Have instructions/manual - some training for support staff, shared service, outsourced staff on their roles and responsibilities towards disabled staff. (Swabhiman can provide these)
SWABHIMAN
State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org