towards policy making 2.0: rethinking public engagement
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3. New metrics2. Assets, not targets1. Services, not products
Towards policy making 2.0:Rethinking public engagement
Giulio QuaggiottoPractice Leader, Knowledge and Innovation
UNDP
http://www.ted.com/talks/dave_meslin_the_antidote_to_apathy.html
Exclusion by design?
Exclusion by design?
http://vimeo.com/43448446#
Source: textizen.com; http://technicallyphilly.com/
3. New metrics2. Assets, not targets1. Services, not products
6 things that only citizens can offer to governments
Source: http://egov20.wordpress.com/2011/11/22/6-things-only-citizens-can-offer-to-government (adapted)
1.IT skills (e.g. hackthegovernment, manabass.lv)2.Specific thematic knowledge (e.g peertopatent)3.Experience as users of public services (e.g.
patientsopinion)4.Pervasive geographic coverage (e.g. fixmystreet)5.Trust6.Many eyes and many hands (e.g. digitaltoolkit)
http://www.bbc.co.uk/news/world-us-canada-18067650
“The best public transport expert is the lady who takes the bus to work every day”
More than 16,000 citizen “solvers”
Re-thinking public servicesaround what citizens know best
IDENTIFICATION
RESOLUTION
VERIFICATION
Shifting from tools to values
TOOLS• Open data• Social networks• Crowdsourcing• Visualisation• Simulation and
modeling• Serious games
VALUES• Open up to external contributions
earlier in the process• Enable peer-to-peer
collaboration between participants
• Design for unexpected questions/contributions (Raw data, open questions)
• Be very clear and usable when you ask for help
• Account for real humans not simplified abstract entities
Source: @osimod, http://crossover-project.eu (adapted)
A little quiz…
Which is the first country in the world to have tweeted its budget?
The litmus test
Source: ns.umich.edu
There’s no shortcut
“You cannot be 2.0 outside if you are barely 1.0 inside”
- Euan Semple -
3. New metrics2. Assets, not targets1. Services, not products
Policy making 2.0
Many new tools are available….
•93% of crowdmaps had fewer than 10 reports
•94% of crowdmaps had only one user
Source: Crowdglobe, Sep 2012
The 100% participation myth
“ 1% of the participants wrote more than 50 contributions, while the majority left only one”
EU Digital Agenda Consultation
(Source: EU Sharp, Sep 2012)
An example from the UK- they work for you
• Cost: 2-3,000 £• 2-300,000 visits per month• 60% of users never looked up information on
what their representatives were doing before• 2% of visits from the parliament itself• Very strong bias towards maleeducated & high income groups
Source: Mysociety.org
Participation ≠ being on facebook
Source: Watcher.com.ua
Source: Pew Research Center’s Internet & American Life Project, Aug 2012
New metrics?
Source: Harvard Complexity and Social Networks blog http://goo.gl/e5AAP
NudgesSource: fitbit.com
https://www.youtube.com/watch?v=5FFRoYhTJQQ&utm_source=buffer&buffer_share=cc1ef
Product or service?
United Nations Development Programme
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