town of prosper v3_r
DESCRIPTION
1/27 Town Council Strategic Planning Session PresentationTRANSCRIPT
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2015 STRATEGIC PLANNING WORK SESSION - JANUARY 28, 2015
TOWN OF PROSPER
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INTRODUCTIONS
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 3
WHAT YOU SAID…
VISION AND MISSION
GOALS AND ACCOMPLISHMENTS
2015 GOALS/OBJECTIVES
AGENDA: STAY ON THE MAP
LUNCH PLUS…
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WHAT YOU SAID…
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 5
WE ASKED AND YOU SAID…
1. Generally about Prosper.
2. Questions dealing with priorities and accomplishments.
3. Questions dealing with previous work sessions and individual expectations.
4. Open question to offer advice or particular questions.
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 6
all good… all recognize need to deal with old-new and growth
QUALITY
GREAT PEOPLE
FAITH BASED COMMUNITY
GROWINGHIGH
STANDARDSDESTINATION
GREAT ISD
OLD VS NEW
RELATIONSHIPS
ABOUT PROSPER
LIKE MINDED SMALL TOWN FEEL
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 7
Future: Long-Term DecisionsZoning Decisions - best land use, etc.Conflicting attitudes of peopleNeed for action vs. plansGrowth - No GrowthExpectations - customer service
OPPORTUNITIES AND CONCERNS
Need to define qualityProcess for development reviewCost of quality and expectationsKeep connection with people Progress on decisions already madeParks - $$ - Zoning
PRIORITIES
OPPORTUNITIES AND PRIORITIES
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 8
build trust and mutual message
INTERNALmanage rumor and runaway messaging
EXTERNALprompt
accurate information
GOVERNMENTAL
THE COUNCIL CITIZENS STAFF &
COUNCIL
INFORMATION MANAGEMENT
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 9
how to deal with changeexclusive vs everyone matterscouncil relationships - trustyou see long-term perspective yet dealing with short-term needsdesire to get in front of public communication - social media - rumorsdesire to all be on same page - staff, council, public and developers
Concerns and Opportunities
YOU ALL LOVE YOUR TOWN
you all want success for town and want quality but all define different methods - process - priorities to get there…
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 10
COUNCIL OBSERVATIONS…
‘business’ of town versus moving at a government pace
individual effectiveness versus group effectiveness
policy governance versus task management
professional and competitive council
in versus out - decision-making vs decision-made
individual priorities and passions
information is power - who knows and who doesn’t and when
hold to old town values versus demands for new and shiny
how much does quality cost
high expectations - for town and staff
trust is growing but not deep and personal
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 11
WHY DO WE DO THIS?
for free….
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I would just shoot you if I had time to clean up the
mess.
Politics is war carried out without
bloodshed, while war is politics carried out
with bloodshed.
“Politics is the art of looking for trouble,
finding it everywhere, diagnosing it incorrectly and applying the wrong
remedies.”
Groucho Marx
JR Ewing
Mao Tse-tung
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 13
TWO QUESTIONS
1.DO YOU LEAD OR REFLECT THE TOWN?
2.IS 7 -0 A GOOD THING?
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 15
OBJECTIVE FOR THE DAY
Meet council
and staff needs!
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 16
COLLABORATIVE SOLUTION TO:Council:
progress
responsive to constituents
staff’s job isn’t to know your job or do it – the better you do your job the better they can do theirs
Staff:
good direction
manageable workload to avoid unfulfilled expectations
recognize you are not the council and can’t do their job
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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The Orange
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 18
FOUNDATION OF TRUST
HOW DO YOU BUILD TRUST WHEN YOU CANNOT TALK
TO EACH OTHER?
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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Intentional
Issues and Interests
TASK
SU
BSTA
NTIV
E
solv
ing
a pr
oble
m
RELATIONAL
PSYCHOLOGICAL
respect
a fair process PROCESS
PROCEDURAL
"I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”
Abraham Maslow
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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Typical Approach
•Action •Procedure •Policy •Principle
PROCEDURES THE WAY WE DO IT
POLICY HOW WE DO THINGS
PRINCIPLES WHAT WE BELIEVE-VALUES
SOMEBODY TAKES ACTION
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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Authentic
•Action •Procedure •Policy •Principle
PROCEDURES WHAT WE DO
POLICY HOW WE DO THINGS
PRINCIPLES WHAT WE BELIEVE-VALUES
SOMEBODY TAKES ACTION
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 22
PYRAMID OF PROCESS
why?
how?
what?
who?
Values Vision and Mission
Policies and Procedures.
Goals and Objectives
Accountability
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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our job
Why we do this? Because we are
they!
“A statesman is a politician who places himself at the service of the nation. A politician is a statesman who places the nation at his service.”
Georges Pompidou
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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You are “They”
you are they!
when people say,
“THEY should do “something!”
Somebody has to do something, and it's just incredibly pathetic that it has to be us.
Jerry Garcia (of the Grateful Dead)
RFMS: ROB FRANKE MEDIATION SOLUTIONS
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Short Video
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC.
GROUND RULES1. Recognize that staff live the work – council members have a life!
2. I am a facilitator - mediator - peacemaker.
Facilitator and Mediator: neutral – promote discussion – offer ideas- rephrase – shut down speeches – keep control of time.
Peacemaker – love conflict and promote collaboration – call-out behaviors.
I never make the decision and rarely live with the consequences.
3. I am not a double spy - confidential.
4. I can say what you may not want to say and you know what I don’t. 26
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VISION STUFF
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Prosper is a community committed to excellence. It is a high quality, family-oriented community maintaining a visually aesthetic open feel with
quality commercial development directed to the Town’s major transportation corridors all while
maintaining strong fiscal responsibility.
VISION:!
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 29
servant leadership
IS WHEN…
EXCELLENCE
inspires citizen ownership
ORGANIZATIONcustomer service
MOTIVATED
BEST IN THE WORLD
HIGH PERFORMANCE
WE BELIEVE:
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 30
MORAL
INTEGRITY
INDIVIDUALS REPORTS
ENGAGEMENT ACCOUNTABILITY
WE VALUE:
ETHICAL CONTRIBUTE AND
PARTICIPATE
ACCOUNTABLE AND
TRANSPARENT
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BREAK
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ACCOMPLISHMENTS AND STRATEGIC PRIORITIES
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STAFF PRESENTATIONS
Review Matrix of Priorities and Goals
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 34
2014 STRATEGIC GOALSGoal 1 - Recruit Targeted and Maintainable Economic Development
Goal 2 - Ensure Quality Residential Development
Goal 3 - Maintain Safety and Security
Goal 4 - Provide First Rate Utilities
Goal 5 - Provide Efficient and Effective Roads and Infrastructure
Goal 6 - Maximize Recreation and Leisure Opportunities
Goal 7 - Maintain Community Character
Goal 8 - Ensure Fiscal Stewardship
Goal 9 - Maintain A Quality Workforce
Goal 10 - Improve Town Facilities
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 35
PRIORITY ITEMS Downtown Enhancements Project - Goal 7
Opening of Fire Station No. 2 – Goal 10
Water Distribution System Peaking Factor – Goal 4
Commercial Building Permit Fees – Goal 8
Effective and Rollback Tax Rates, TIRZ Sales Tax Rebates, ED Grants – Goal 8
Revenue Enhancements (Franchise Agreements, Grants) – Goal 8
Gold Level Fit-Friendly Worksite – Goal 9
Town Hall/Multi-Purpose Facility – Goal 10
Needs Assessment for Town Facilities – Goal 10
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 36
For Each Goal Identify:
A. Completed Action Items (in your notes)B. 2014 Accomplishments not in
Strategic GoalsC. Action Items to Begin or Continue are
(in notes also)D. New Action Items
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DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 38
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Goal 1 - Recruit Economic Development
B. 2014 Accomplishments not in Strategic Goals
Support existing businesses and significant developers in Prosper including, but not limited to Matthews Southwest, Blue Star, Terra Verde, LandPlan.
Target and develop strategic public/private partnerships that facilitate desired growth.
Build strategic alliances and partnerships.
Market and promote Prosper.
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 39
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Goal 1 - Recruit Economic Development
D. New Action ItemsRetain and expand existing business and bring new business to support development and growth of existing projects.
Target and develop strategic public/private partnerships that facilitate desired growth.
Build strategic alliances and partnerships.
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GOAL 1DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 41
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Goal 2 - Ensure Quality Residential Development
C. Action Item to Begin or Continue
Update zoning districts and land use charts in zoning ordinance.
Update Town’s residential standards in zoning ordinance.
Update Subdivision Ordinance.
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GOAL 2DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 43
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Goal 3 - Maintain Safety and Security
Smart 911 fully implemented.
Initiated a Traffic Enforcement program along US 380.
Ordinances: Concrete Truck “Diaper” Ordinance, No Through Truck Route.
Increased presence on social media.
Reorganization, reporting relationships and structure of Police Department.
Successful NNO 2014 – PD has participated 14 years.
Began TPCA Recognition- currently working on new general orders and using Target Solutions.
Reduction in overall Part 1 Crime (-5%).
Adopted Downtown Drainage Study.
Connected backup generator to La Cima Lift Station #1.
B. 2014 Accomplishments not in Strategic Goals
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 44
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Goal 3 - Maintain Safety and SecurityD. New Action Items: FIRE
Finish the radio/dispatch system and have it in use.
Nail down two more Fire Station locations and have them in the Town’s possession. Cook Lane being one of those.
Continue working with PISD on the EMT/Nurse program.
Start construction on Fire Station 2.
Spec and order the equipment for Fire Station 2.
Changing over to a new billing collection company for our EMS runs.
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 45
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Goal 3 - Maintain Safety and SecurityD. New Action Items: POLICE
Hold our first mini- academy for newly hired personnel.
Conduct security audits for Town facilities.
Assess and identify facility needs for the PD - needed for TPCA Recognition Program.
Continue towards TPCA Recognition (currently have new general orders complete, rolling out Target Solutions).
Join the National Lethality Program - through the Office on Violence Against Women, US DOJ.
Enact Ordinance regarding the parking of trucks on Town Streets.
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 46
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Goal 3 - Maintain Safety and Security
D. New Action Items: PUBLIC WORKSAdd generators or second electrical feeds to all lift stations.
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GOAL 3DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 48
Goal 4 - Provide First Rate Utilities
B. 2014 Accomplishments not in Strategic Goals
Construction began on Blue Star Middle Doe Sanitary Sewer.
Installed water line on Third Street across Coleman to serve development at 202 S. Coleman.
Educated public on compliance with Water Conservation through classes, flyers, and yard signs.
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 49
Goal 4 - Provide First Rate Utilities
D. New Action ItemsEvaluate benefits of peaking factor with 2016 Impact Fee and CIP Update.
Allow for online water meter review.
Smoke test downtown wastewater lines for I & I (inflow and infiltration).
Work with wireless providers on Town cell phone master plan.
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GOAL 4DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 51
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Goal 5 - Provide Effective Roads and Infrastructure
B. 2014 Accomplishments not in Strategic GoalsCompleted storm drainage project on Seventh and Church Street.
Created new details/design standards to meet new Federal Guidelines as it relates to accessible routes within public rights-of-way.
$4,000,000 Regional Transportation Council approval for West Prosper Roads Project.
$1,412,500 Collin County Grant Funding for Coleman Road Project (Prosper Trail – Preston Road).
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GOAL 5DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 53
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Goal 6 - Maximize Recreation and LeisureB.2014 Accomplishments not in Strategic Goals
Implemented first summer program with reading challenge, story times and events.
Created award winning book collections.
Participated in Town events (Centennial Celebration, Movies in the Park, Homecoming parade, Holiday festival and parade).
Created tutorials for library offerings (Ancestry.com, TexShare databases, Overdrive Ebooks).
Frontier Park Temporary Parking Lot (joint project with Public Works).
$425,000 Collin County Parks and Open Space Grant Funding towards the purchase of the Patin property.
Closed on the Patin property (1/15/15).
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 54
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Goal 6 - Maximize Recreation and Leisure
D. New Action ItemsForm Teen Read Committee.
Create an annual One Town, One Book program.
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GOAL 6DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 56
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Goal 7 - Maintain Community Character
B. 2014 Accomplishments not in Strategic Goals
Completed median landscaping and irrigation improvements in Coit Road (US 380 – First St.) and First St. (Craig St. – Coit Rd.).
Initiated clean up/demolition process of the dilapidated mobile homes on FM 1385.
Third party review of 2012 Comprehensive Plan.
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GOAL 7DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 58
Goal 8 - Ensure Fiscal StewardshipB. 2014 Accomplishments not in Strategic Goals
Improved Moody’s credit rating from Aa2 to Aa3.
Issued $7,175,000 in General Obligation Refunding and Improvement Bonds and $12,570,000 in Combination Tax and Revenue Certificates of Obligation.
Received fourth consecutive Certificate of Achievement for Excellence in Financial Reporting from GFOA.
Created a long-range plan for continued library accreditation.
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 59
Goal 8 - Ensure Fiscal StewardshipB. 2014 Accomplishments not in Strategic Goals (cont.)
Held first large book sale fundraiser with Friends of the Prosper Community Library.
Implemented credit card payment for field usage fees and recreation programs.
Allow for online permit applications for simple permits.
Add content to department web site such as Planning and Zoning Commission packets, and development reports.
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 60
Goal 8 - Ensure Fiscal Stewardship
D. New Action ItemsReview and/or amend commercial building permit fees.
Evaluate effective and rollback tax rates.
Review revenue enhancements (franchise agreements, grants, etc.)
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GOAL 8DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 62
Goal 9 - Maintain Quality WorkforceB. 2014 Accomplishments not in Strategic Goals
Implemented on-line benefits enrollment and management system (provides internal control and efficiency of services and information).
Enhanced recruitment through NEOGOV (electronic application review and selection process for hiring supervisors).
Alerted employees of Ebola safety measures and monitored/prepared for potential outbreak.
Implemented wellness program: health screenings, flu shots, breakfast ‘n learns, lunch ‘n learns, and individual and team wellness activities.
Transitioned phone administration from NCC Data to Town - efficiency and effectiveness.
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 63
Goal 9 - Maintain Quality Workforce
D. New Action ItemsAchieve American Heart Association Gold Level Award recognition.
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GOAL 9DISCUSSION?
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LUNCH BREAK BEFORE GOAL 10
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 66
Goal 10 - Improve Town Facilities
D. New Action ItemsReconfigure current office space at 409 E. First Street.
Design Town Hall/Multi-Purpose facility.
Conduct a needs assessment for Town facilities.
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 67
Goal 10 - Improve Town Facilities
Architect: Status and Review
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GOAL 10DISCUSSION?
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 69
Other Initiatives
B. 2014 Accomplishments not in Strategic Goals
Library created marketing and publicity opportunities (Facebook, web site, monthly events calendar, Live and Prosper Magazine, Prosper Press)
Corrected barcodes and spine labels on entire library collection
Submitted Phase II Small MS4 Program to EPA for review
Updated the Town’s Zoning & Development schedule to provide for two submittal days per month
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RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 70
Other Initiatives
D.New Action ItemsImplement new Integrated Library System.
Cease use of PISD equipment in library.
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2015 AND BEYOND
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NEXT STEP…PRIORITIES, PLANS AND DETAILS
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC.
EACH COUNCIL MEMBER IDENTIFY AND DESCRIBE YOUR TOP 5
PAIR UP WITH ANOTHER COUNCIL MEMBER AND 1 OR 2 STAFF TO NARROW COMBINED LIST TO TOP 4
DISCUSS AS A GROUP TO ARRIVE AT TOP 3
YOUR TOP 5 GOALS
AGREE ON TOP 4
TOP 3
PRIORITY AND EXPECTATIONS
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EXPECTATIONS FOR TOP 3
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC. 74
MOVE TO PEN AND PAPER…
• move from presentation to recording results and details on poster paper…
RFMS: ROB FRANKE MEDIATION SOLUTIONSTOWN OF PROSPER | H&F CONSULTING, INC.
INFORMATION RECORDED FOR STAFF PLANS
MANAGEMENT DASHBOARD FOR COUNCIL
ACCOUNTABILITY
NEXT STEP…
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THE END