19

■Social Aspects

We at Toyota Auto Body are aiming to achieve the world’s finest quality vehicle manufacturing for customer safety that allows our products to be used with a sense of security. We are incorporating the voice of the customer in sharing quality as the industry’s lifeline for all Toyota Auto Body Group companies, which we combine with promoting improvement and accident prevention activities for assuring customer safety and confidence in our products.

Toyota Auto Body Delivers Fine Quality Products WhichPlace Our Customers First

Customer Relations

Building in Quality in New Product Development to Assure Customer Confidence and Safety

Efforts to Reflect Worldwide Customer OpinionThe level of expectation worldwide is being further increased with the diversified needs of our customers. Toyota Auto Body aims to assure the world’s finest quality in meeting expectations of our customers. For us to achieve such aims entails knowing beyond ways our customers have used our products and under what environmental conditions in all regions of the world through enhancing early information retrieval from customers worldwide through on-site surveying and overseas assignees. This information is then reflected in new product design and evaluation.

Frozen road survey on site in Mongolia.

On-Site Survey by Toyota Auto Body Engineers (Mongolia)In addition to confirming details of customers’ needs, we conducted an on-site survey in Mongolia, where we have limited data on road conditions and vehicle use.

Australian user conditions（Land Cruiser 70）

Surveying in middle-east deserts（Land Cruiser 200）

In our survey, we confirmed needs and open opinions of our customers who use the vehicles under tough road conditions and extreme cold. Into the future, we are working toward further improved trust in our products.

Toshifumi Umemura

of our Vehicle Evaluation & EngineeringDivision participated in the on-site survey

Our Land Cruiser 70, used in mining operations in Mongolia.

Improving Quality Through Ease of Vehicle ManufacturingToyota Auto Body considers “ease of vehicle manufacturing” to be important from the development stage in order to continue stable mass production of fine quality vehicles.From the development stage, those involved in design, production engineering, production, and supply are working in unison to progress as we further evolve “Improvement Activities for Difficult Operations” for each model change.

Meeting to consider “Improvement Activities for Difficult Operations”

Toyota Auto Bodyemployee

Supplier

“Improvement Activities for Difficult Operations”case example

Previous packaging layout

Improved packaging layout

Packaging conforms to part shape

Only dividers used

All worksite assembly basic operational tasks and countermeasures and also extraction of difficult operations by thoroughly examining the actual work

Estima Voxy・NoahLand Cruiser 200

Alphard Prius ～

Improvement and expandedrange with each model change

’06 ’07 ’08 ’09 (FY)’10～

Changes in Activities to Eliminating Difficult Operations

Expanding activity scope(Applied to basic operational tasks of wiring layout, removal, insertion, setting, and assembly)

Activities to build know-how(Use of IT and all designers sharing know-how)

Early start of activities(Implemented from the design consideration stage)

Introduced to multiple plants and production line workers

20

■Social Aspects

Customer Relations

Quality Assurance Efforts in Mass-Production Processes

Efforts Aimed to Achieve “Zero” Quality DefectsToyota Auto Body bases improvement on standard operations, and we are progressively creating countermeasures to pursue root causes through inquisitive analysis when quality defects arise. In addition, we are progressively promoting improvement on a l l p roduc t i on l i nes f o r po ten t i a l cha l l enges i n difficult-to-perform operations and other operations as an effort to improve quality through ease of vehicle manufacturing.

<Repetitively asking “Why? Why? Whi?･･･”>

Essential element of the challenge＝Root cause

A challenge requiring a solution

Enlightenment Activities for Stressing the Importance of QualityWe continue to stress to all of our employees “Customer First” and “Quality First”. In addition to holding regular quality lecture meetings and quality case example exhibit meetings, we are implementing stratified education on quality.We are also holding company-wide Jikotei kanketsu (no defects are passed along to the next process, assuring quality in one’s own part of the process) activities for achieving awareness enlightenment and quality improvement in our work through “determining on the spot whether one’s work is achieving targeted results” and “not burdening subsequent processes.”

Visitors listen attentively at a quality lecture meeting

In-company Jikotei kanketsu case example meeting.

Promotion of Early-Stage Improvement Based on Customer InformationClosely coordinating with Toyota Motor Corporation, Toyota Auto Body is introducing activities to quickly uncover quality issues in the vehicle market, immediately resolve any such issues, and swiftly provide feedback of resulting corrective changes and improvements.Toyota Auto Body is promot ing measures to prevent reoccurrence of quality issues in the next line of new products by having one of our Development Division staff confirm and make improvements at an early stage for mass-produced vehicle customer information.

System and Actions for RecallsIn the event that a defect subject to a recall is discovered, we place the “customer first” in swiftly determining appropriate measures to be taken and addressing important issues by closely coordinating with Toyota Motor Corporation.We are also progressively implementing a s imi lar system for our un ique e lect r ic vehicles, daily living appliances, and our other products.

Receiving Top Acclaim InternationallyWe are progressing in our way of thinking that efforts to achieve quality assurance at Toyota Auto Body are to be the same for all our mass-produced vehicles.As a result of our efforts, the LX570 in the Lexus line produced at our Yoshiwara Plant was ranked first in the “Large Premium Cross-Over SUV Segment”, adjusted to referenced figures*, by customer evaluation in the IQS (Initial Quality Survey evaluation) of the American company JD Powers.

*Reference figures: Evaluation results are treated as referencing figures due to less than 100 samples in the survey

■American JD Powers IQS Evaluation

<Large Premium Cross-Over SUV Segment>

(Note: Treated as reference figures due the low sampling numbers of the LX570)

Defects and DissatisfactionNumber of claims/100 vehicles

LexusLX570

63

Company AVehicle A

91

Excellent

95100

Company BVehicle B

Company CVehicle C

21

■Social Aspects

Based on considerations for safe and reassuring vehicle manufacturing, we at Toyota Auto Body are aiming to manufacture safe vehicle bodies at the top of their class in all countries by promoting “collision safety” for minimizing accident injuries and also “preventive safety” development from the viewpoint of greatly reducing potential accidents. We are developing and assessing vehicle bodies that offer superior safety performance through actual accident data analysis reflected in occurrences in the market, which we combine with referencing to regulations in all countries and third-party assessments.

A Great Sense of Security Through Our Pursuit of Safety

Customer Relations

Development and Evaluation of Safe Vehicle Bodies Based on Actual Accident AnalysisToyota Auto Body is developing and incorporating the concept of Toyota Motor Corporation’s own omni-directional compatibility *1 in order to pursue pluralistic properties during collisions among vehicles differing in height and weight. Adding to previously conducted frontal and side-on collisions, we have greatly strengthened the cabin to withstand rear collisions in aiming to ensure protective performance and safety space.

*1 Assures collision safety performance for lightweight vehicles and considers achieving mutual safety through reducing damage by heavy vehicles

Frontal collision

Side-on collision

Rear-end collision

My desire is to develop vehicles bodies that provide sol id construction that p ro tec t s ou r cus tome rs and a l so considers inflicted damage in the event of an accident. My dedication to this work is to hear from even one person or many, “I’m glad I was driving this vehicle!”

Collision Safety Testing DepartmentKatsuhiro Naruse

Collision Performance Evaluation Words From the One in Charge

Vehicle Bodies for Reducing Pedestrian InjuriesTo prevent serious injury of pedestrians, Toyota Auto Body is using collision-absorbing construction in our bumpers, hoods, fenders, and cowls to lessen impact to the legs and head of a pedestrian.

A

B

C

D

A

B

C CD

Collision-absorbing bumper construction

Collision-absorbinghood construction

Collision-absorbingfender construction

Collision-absorbingcowl construction

My daily efforts involve considering how to protect pedestrians and lessen impact received from a vehicle in the event of an accident; not only protection of vehicle passengers.

Indoor Safety Laboratory DepartmentTakuya Mitsudome

Pedestrian Protective Performance Evaluation Words From the One in Charge

The LEXUS CT200h Jointly Developed With Toyota Motor Corporation was Awarded the Top-Ranking “FIVE-STAR AWARD” and “FIRST PRIZE” for JNCAP New Safety Performance Total Assessment.The CT200h that Toyota Auto Body jointly-developed with Toyota Motor Corporation received highest-ranking vehicle “JNCAP FIVE-STAR AWARD” (5★).Moreover, the CT200h was also awarded the “JNCAP FIRST PRIZE” for having the highest safest performance among vehicles assessed.This is the first time both awards were received for the CT200h based on the introduction of the New Safety Performance Total Assessment.

JNCAP Five Star Award Winner

JNCAP FIRST PRIZE Winner

Note) JNCAP : Japan New Car Assessment Program“Results of Safe Vehicle Manufacturing Efforts”

22

■Social Aspects

Toyota Auto Body is contributing to the “lifestyles” of many with our special purpose vehicles that meet multiple needs and we are providing “Happiness” and “Freedom of Movement” to many with our welfare vehicles.

Aiming to Become a Company Able to Support Comfortable Living of Our Customers and Contribute to Creating A Better Society Through Welfare and Special Purpose Vehicles.

Customer Relations

Providing Comfortable Freedom of Movement Also to the Elderly, and Physically and Mentally Challenged.

Toyota Auto Body efforts to promote welfare products involve exhibiting our products at welfare events held throughout Japan, visiting welfare facilities, and interacting directly with customers.

A welfare product explanation to customers(International Welfare Device Exhibition 2011)

A Hiace serving as a community bus in Seto City

Activities for Promoting Our Welfare ProductsIn low-density populated areas, Toyota Auto Body is taking the place of public transport to serve as the means to provide daily transport to people who need to do such things as shop and visit medical facilities.

Toyota Auto Body is Active Around Town

A swing-arm lift equipped vehicle capable of allowing wheelchair users to board the vehicle without leaving their wheelchairs.

Our Activities Support Many to Live

At our dealerships throughout Japan, we hold training meetings that use actual vehicles to convey in great detail information to our customers. In addition, we are making efforts to be able to answer more questions and hear the opinions of customers through interactional exchanges.

Activities for Promoting Our Special Purpose Vehicles

Tokai Utility Motor Co., Ltd., a wholly owned subsidiary of Toyota Auto Body, develops and manufactures mobile commercial vehicles that we used to contribute to relief support efforts by mainly servicing temporary housing in the Great East Japan Earthquake disaster.

Our Activities in Disaster Areas

A freezer van being used at a special purpose vehicle training meeting

(February 2012 in Osaka)

Mobile commercial vehicles being used in the disaster area of the Great East Japan Earthquake.

Display shelves in one of the vehicles

Upon receiving opinions directly from customers in the earthquake disaster area, I felt a heightened degree of completion of our work. Seeing those in the disaster area being able to shop with a smile gave me a sense of joy and accomplishment.

Tokai Utility Motor Co., Ltd.Sales Planning Department Kouji Yamaguchi

Welfare Product Lineup

Special Purpose Product Lineup

23

■Social Aspects

Promotion of Fair and Open Transactions and Realization of Procurement Activities Aiming for Mutual Prosperous Coexistence Extending From Mutual Trust With Business Partners

Business Partner Relations

Sharing Mutual Information With Business PartnersToyota Auto Body is holding a “Procurement Policy Explanatory Meeting” to share our one year of procurement activities and our way of thinking with all of our business partners.In fiscal year 2012, we have been enhancing our efforts aiming to ensure our competitive strength in areas of quality, cost, and delivery for procurement of minivans, commercial vehicles, SUVs, special purpose vehicles, and welfare vehicles. More concretely, we are promoting unified activities to provide satisfying products to our customers all over the world. We are looking to achieve unified activities through strengthening coordination with all our business partners in conjunction with expanding our vehicle business overseas and promoting quality improvement activities and active cost reduction for each vehicle model change.

President Amioka presenting a Certificate of Appreciation to express our greatfullness to our suppliers (Procurement Policy Explanatory Meeting)

In addition, we are presenting certificates of appreciation to those business partners that achieve annual quality and cost reduction efforts.In fiscal year 2011 in particular, under severe challenges with disasters gripping environment with the Great East Japan Earthquake disaster and flooding in Thailand, we presented certificates of appreciation to 31 (extended number) business partners for their successful efforts in quality and cost improvement activities.These developments along with our promotion of fair and open transactions have resulted in our activities being positively evaluated by our business partners, and this will be reflected in future procurement activities and education of our activity scope.

Promotion of Activities Aiming for Mutual Prosperous Coexistence With Business Partners

In our “CSR Policy”, which culminates our function as a company with responsibility to society, we request sharing of efforts, especially for activity efforts shared with business partners, and presenting those efforts also to our business partners along with our progressive refinement in “Supplier CSR Guidelines.”

Sharing CSR Policy That Serves as the Basis of Mutual Trust

As a consequence of the Great East Japan Earthquake and floods in Thailand, the procurement activities of Toyota Auto Body were greatly affected.Toyota Auto Body has used such disasters to train for similar future events to work with business partners to expand from the previous primary supply network for parts and materials. Toyota Auto Body organized approximately 1000 procurement items that trace back to the material manufacturers.Toyota Auto Body is aiming to build a more stable procurement system by progressively considering measures for handling risks by taking such actions as establishing redundancy production bases and universal materials.

Transparency of Our Supplier Chain Through Lessons from arthquake Disaster

仕入先ＣＳＲガイドライン

　

２００９年１０月

Supplier CSR Guidelines

Supplier Chain Status (Image)

Item 1

Item 2

ASSY S/A Component Material

Company A・Tracing and organizing materials for the supply network from primary manufacturers Company A and Company B

Company ga

Company B

Company C

Company D

Company E

Company F

Company H

Company J

Company ha

Company G

24

■Social Aspects

Business Partner Relations

Brainstorming at the Shatai-KyowakaiThe Shatai-Kyowakai, comprising a supplier’s voluntary group of 117 companies, aims to promote activities with the goals of mutual trust and brainstorming.

Member companies belong to all “vehicle part” and “equipment” divisional meetings, and through holding lecture meetings and visiting outstanding companies among other various activities, Toyota Auto Body is looking to deepen insight while achieving brainstorming among members.In fiscal year 2011, Toyota Auto Body introduced case examples of our efforts for this year’s important theme of “Safety, Quality, and the Supply Chain” in managerial issue lecture meetings and division meetings.

Separate from Working Group Activities, we created research meetings with varying themes that in fiscal year 2011 were “Management”, “Quality”, and “Cost” for which research meeting activities were carried out.Related-divisions at Toyota Auto Body also participate in each research group and we are making efforts for sharing issues and create proposals for countermeasures through mutual communication by Toyota Auto Body and member companies.

Annual ly at the end of the fiscal year, Toyota Auto Body holds an “Outstanding Case Example Exhibit Meeting” in which results in fields such as safety, quality, cost improvement, and technical development are given as a report on activities. Brainstorming is achieved through many people from Toyota Auto Body and our member companies who participate and do research on the efforts of each company.In fiscal year 2011, 1114 people explored and contributed by participating in the meeting.

Brainstorming Through Working Group Meetings

Researching Managerial Issues Through Research Meeting Activities

Individual Company Brainstorming Efforts At Our “Outstanding Case Example Exhibit Meeting”

At vehicle part and equipment working group meetings, we introduced and shared our efforts with member companies

Discussions by group and lectures at our “Quality” research meet ing headed by Toyota Auto Body managers

Manager f rom Toyota Auto Body and member companies and also many employees participated in learning from activity examples of each company at the “Outstanding Case Example Exhibit Meeting”

Promotion of Environmentally Friendly Procurement Activities

Toyota Auto Body wants our business partners to promote and concrete implementation items for looking to build “A Low-Carbon Society”, “A Recycle-Oriented Society”, and “A Society That Coexists With Nature” that we have issued as our “Green Purchasing Guidelines”.In April 2012, with the establishment of an international legal system concerning chemical substances and also to take action for developments in managerial regulat ions, we issued a revised edit ion of the “Green Procurement Guidelines” for which we held an explanatory meeting for our business partners.

Revision of our Green Procurement Guideline

“Green Purchasing Guideline”

25

■Social Aspects

Community Relations

In order to fulfill our social responsibility as a “good corporate citizen” in coexisting with our communities, we are progressing in our social contribution activities through having our employees participate as volunteers in our communities that center around “the environment”, “social welfare”, and “our communities”.In particular, we are making efforts to create a society of means through employee volunteer circle activities and workplace activities. Additionally, we are continuing our support relief efforts to the disaster victims and their localities of the Great East Japan Earthquake.

Active Promotion of Social Contributions as One With Our Communities

Social Contribution Activities Centering on the WorkplaceToyota Auto Body is promoting unique activities closely connected to our communities by place of business area, which we refer to as a “block”.

Fujimatsu Block Kariya Block Inabe Block Toyota Block

Walk ing and beaut i fica t ion u n i f y i n g t h e c ommun i t y , government offices, and industry

Wheelchair cleaning at welfare facilities

E m p l o y e e s a n d f a m i l i e s participate in a tree planting event

Cutting grass and other growth under an overpass as needed by the community

Employees Volunteer for “TAB Fureai Club“ Volunteer Organization Circle ActivitiesBeyond the organizational framework, we are making volunteer activity efforts in which community members gather who share interests and concerns.

Activities With Our Communities

Toyota Auto Body has a part in educating youths through dispatching instructors for special courses upon request of schools to instruct on what is useful in society.At Fujimatsu Junior High School near our head office, a special cooking course was taught on v isual i l lus ions cal led “Benham’s top”. Other than the mechanism for visual illusions, the use of such visual illusion and innovating was also explained for making attractive vehicle designs.

Dispatching Instructors to Local Junior High Schools

In placing importance on interacting with our communities, our activity efforts aim for coexisting with our communities.Our “Toyota Auto Body Community Support Team” comprising approximately 70 people, main ly conducts n ightt ime crime-prevention patrols in cooperation with residents around the Wakazono District near our Yoshiwara Plant.Our Toyota Auto Body Handball Club and Volleyball Club provide sports education for community kids also hold sporting events.

Community Crime-Prevention Patrols, Community Sports Guidance, and Other Services

Students were pleased with what I had acquired in my work up to this point. This was not only a great exper ience, but one that led to improving my own presentation skills.

Design DivisionDesign Development Department

Tsutomu Soyano

Junior high school students view images of documents with great interest

Our Yoshiwara Plant “Toyota Auto Body Community Support Team”

A handball class for junior high school students in the community

26

■Social Aspects

Community Relations

Efforts by Toyota Auto Body for forest maintenance near our production bases ad also environmental education activities involving our plant employees, families, and community residents aim to conserve the natural environment of the community.

Forest Maintenance Activities in Each Production Base Community

In Japan, we advocate the purpose of “Corporate Forest Creation” for Aichi, the location of our head office. Starting anew from 2012, seven Toyota Auto Body Group companies *1 are participating in maintaining 32 hectares of prefectural forest. In the next three years, we will be carrying out forest environment surveys, underbrush removal, forest thinning, and nature viewing among other maintenance activities with the cooperation of forest volunteer groups.

Overseas from 2011, on-site affiliated company P.T. Sugity Creatives and P.T. Toyota Auto Body-Tokai Extrusion began a planting activity to rejuvenate a 100 hectare area of mangrove forest off the coast of nearby Jakarta. Our effort is to plant one million mangrove trees over a five-year period.

*1：Toyota Auto Body、Tokai Utility Motor Co., Ltd. , Toyota Body Seiko Co., Ltd. , Ace Industry Co., Ltd.,

TABMEC Co., Ltd. , Tokai Parts Industry Co., Ltd. ,Life Service & Security Corporation

Toyota Auto Body provided free shuttle services by volunteer employees driving our welfare vehicles to drive disaster victims, who were forced to live in evacuation facilities, to go shopping and reach hot springs to bath.

Great East Japan Earthquake Disaster Area Support Activities（Rikuzentakata City in Iwate Prefecture）

On two days, September 16th and 22nd, 25 Toyota Auto Body employees volunteered for to assist in typhoon recovery work in Mie Prefecture, where one of our production bases is located. Volunteer assisted recovery efforts in Kiho-cyo, which suffered especially heavy damage from the typhoon.

Typhoon No.12 Recovery Support Activities (Mie Prefecture Kiho-cho)

In addition, the introduction of unique activities Toyota Auto Body swiftly created to assist in disaster area support efforts received recognition. Toyota Auto Body was awarded with the Great East Japan Earthquake Special Pr ize for Encouragement at the 3rd “Make a CHANGE Day*”.

*“Make a CHANGE Day*” is a day set aside annually for volunteer and civic activities held concurrently on that day throughout Japan and possibly overseas.

Toyota Auto Body representatives who concluded the “Corporate Forest Creation” Agreement

Anniversary in Indonesia for mangrove tree planting at a site planned for rejuvenation

In Indonesia, Senior Managing Director Ishiguro(right) and President Ando(center) of P.T.Sugity Creatives conduct a planting anniversary.

Ceremony to commemorate the anniversary of the start of sawing

Two welfare vehicles used as shuttles

Award ceremony and anniversary plaque

Removing mud from under floors Removing mud from irrigation channels

・Days of service　 15

（June 13 - July 15）

・Number of users　 119

・Number of Volunteers 20

＜Disaster Area Shuttle Service＞

27

■Social Aspects

Employee Relations

We at Toyota Auto Body are promoting activities to achieve zero accidents from occurring in our plant facilities for all business partner operations concerning non-workday plant visiting construction workers and truck cargo delivery and handling.

Promotion of a “Safe and Comfortable Workplace” As Dialog Activities for Mutual Enlightenment

All Employees Pledge Zero AccidentsAt our company-wide Safety Rally held in July, Toyota Auto Body executives, department and sectional managers, and top management of our affiliated companies together pledged in chorus to make efforts to have no accidents by having all members practice their central role in safety activities for the slogan of “Understanding and Observance of Safety Rules”.

Company-wide Safety Rally

Time Dedicated to Safety and Safe Leader Meeting ActivitiesDaily, Toyota Auto Body is promoting activities to generate real opinions from plant operating staff and also opinions concerning their observations and guidance during time specifically put aside for safety by managers and supervisors. We are promoting participatory activities for all plant operating staff that centers on the operators. We created a safety leader (operator) meeting for each section and a danger-prediction contest among other activities aimed to improve safety awareness and achieve dialog with our plant operating staff. A forklift operation danger prediction contest

through the Safety Leader Meeting

Near-Miss Experience Activities for Office and Technical StaffFrom our belief in the importance of sensing fear in predicting danger, we conducted new safety experience education in 2011 for approximately 1500 office and technical staff in addition to education conducted previously for technical worksites.

“Oh, I was going to fall over!”

Experiencing slippage Movement set forward the instant foot contact is made

“Labor Accident Occurrence Status”“Safety and Health Basic Policy”

Activities for Zero Accidents in Our Facilities for Non-Working Day Construction Work and Truck Cargo Delivery and HandlingBased on the desire for zero accidents in our facilities relating to shipping, we are promoting activities to improve safety management which we coordinate wi th external ly contracted construction workers and shipping agents.

A Construction Safety Motivation Meeting prior to a long holiday (Pledging zero accidents in unison)

Brainstorming Activities at a Shipping Safety Research Meeting（Results Announcement Meeting）

28

■Social Aspects

Employee Relations

Toyota Auto Body considers the health of our employees the most important asset for both individuals and our company. In order to become a company with healthy employees, we are making efforts to have each and every employee improve and acquire sustainable healthy living habits.

Aiming for Both Physical and Mental Health of Employees

Health Condition Confirmation and GuidanceBased on the Industrial Safety and Health Act in Japan, we are implementing all kinds of diagnostic health checks. For employees diagnosed with an abnormal medical condition, we are providing individual guidance and consultation from physicians at our in-company infirmary.

Health awareness is raised by offering various determiners of employee heal th, such as l i v i n g h a b i t c h e c k s a nd gauging blood vessel age.

ContentsHealth Festa

(Labor-management collaboration)

Health Month

Lecture meetings and

exhibit meetings

Fujimatsu

Inabe

Yoshiwara

Raising Health AwarenessWe are promoting motivation for employees to realize self-initiated awareness of health, whereby we set October as Labor Health Month. At each of our plants during that month, lectures and exhibits were held on mental health and the prevention of metabolic syndrome.

Immediate Handling of Employee AnxietyToyota Auto Body promotes improving the degree of mental health of our employees by providing immediate attention to employees who consult on a number of points with a posted clinical psychotherapist.

On the 15th of every month, Toyota Auto Body uploads health tips in which we present enlightening activities and also introduce mental health activities for awareness and simple stress relief methods that can be done by oneself.

Guidance for Improving Living HabitsIn collaboration with the Health Insurance Associat ion, we are making efforts to provide guidance for employees to improve t he i r l i v i ng hab i t s t h rough such as emphas iz ing eat ing we l l and get t ing sufficient exercise to counter metabolic syndrome.For employees over 35 years old who are diagnosed with metabolic syndrome, we are providing individualized guidance by a health nurse for a period of six months to improve their living habits.

（Number of employees）

FY ‘09

3,645

2,198

2,837

FY ‘10 FY ‘11

10,000

7,500

5,000

2,500

0

（Cumulative: 8,680 employees）

Receiving individualized metabolic syndrome guidance

Number of Employees Receiving Living Habit Improvement Guidance

Stop-Smoking Support ActivitiesToyota Auto Body is calling for employees to s t o p s m o k i n g b y e s t a b l i s h i n g a company-wide concurrent effort on our Stop Smoking Day on the 22nd of each month as our challenge to have smokers kick the habit.In collaboration with the Health Insurance Association, Toyota Auto Body is promoting activities to have even one among many of our employees be able to stop smoking through receiving stop-smoking treatment at our in-company infirmaries.

FY ‘09

38

300

141

FY ‘10 FY ‘11

500

250

0

（Cumulative: 479 employees）（Number of employees）

Resulting Number of Employees Who Quit Smoking

My desire to do my work increased further after quitting smoking

Previous smoker who kicked the habit

Management Planning DivisionKatsumi Yamamoto

Mental Health TipsFebruary 15, 2012

Health Promotion CenterMental Health Promotion G

No.14

Loosen body strain and stabilize one’s mindDuring winter, reduced body movement and not being upbeat result more easily.Maintaining mental stability in such a case can be done by moving one’s body.This is effective, so please try it.

1.Normal form

Open your legs, keeping your body sitting straight, place your ankles perpendicularly flat to the floor

While keeping your upper body straight, bend at the waist and fall toward the floor

Take out the tension from your entire body and just stay in that position, slowly feeling your body stretch

It hurts a little

Introduction of simple stress relief methods one can do along “Mental Health Tips”

29

■Social Aspects

We at Toyota Auto Body are making continuous efforts toward developing “independent human resources” capable of independent action and individual thought in building a system of personnel development from a mid- to long-term view.

“Personnel Development and Career Support” Aims to Achieve Self-Realization Through Work and Exhibit Individual Employee Creativity

Employee Relations

Fundamental Thinking on Personnel DevelopmentFor each and every employee at Toyota Auto Body, we consider the importance of achieving self-realization through one’s work and exhibiting creativity.In order to achieve such, we are promoting individual development through building “Career Support Program” as a system for developing personnel over the mid- to long-term. This program unifies the individual employee, the company, and the person managing with the aim to achieve developing “independent human resources” capable of independent action and individual thought.

Career Support Program (CSP)

Being aware of what should be done

Clarifying of one’s goals

Create a planfor personal development

Personal effortGrowth andachivement ofone’s goals

Clearly indicate and making correct decisions

Support・OJT

Discuss settling on plans and motivation

Feedbackand motivation

Necessary abilityand a clear standard

Development Plan Development Evaluation andthorough assessment

Developmentmeasures

Development planand tools presented

Evaluation andthorough assessment

Provide a place andtools for planned development

Speaking with employees,motivation and support through guidance

Noticing what should be done combined with an effort and attitude to grow

Company

Supervisor

Individuals

Achieving Global Human ResourcesExpansion of overseas business for all of the Toyota Auto Body Group, we are making efforts to achieve global human resources.From fiscal year 2011, we achieved coordination with affiliated overseas companies and introduced a job assignment system with the primary purpose of training our personnel. Our aim is to toughen our assignees to the challenge of completing work on their own and also improve their practical language skills while experiencing a different culture.Also, from overseas affiliate companies, we are receiving trainees, to whom we are providing practical training in Japan so that they may develop into our core managers and supervisors in the future.

Enhancing Specialized Education for Vehicle Development and Production EngineeringToyota Auto Body is providing education to allow employees to achieve cutting-edge technical developments through building an education system in each area of vehicle development and production engineering.Especially for young employees, we are aiming for earl ier capabil ity to our efforts through heightened understanding by combining the education, underlying mechanisms, and theory learned in coursework through an on-site, hands on approach to manufacturing and “vehicle assembly operations” experienced directly.

All day long every day it’s an uphill battle being immersed and in English, but recently, I’ve slowly come to be able to understand English directly without first translating back into Japanese.

On assignment in the United States from our Human Resources DivisionKazuhiro Kito

Practical education of overseas affiliate company trainees

Specialized production engineering basic technical education

Specialized developmental engineering basic technical education

30

■Social Aspects

Employee Relations

Education for Professional Monozukuri (Manufacturing)Our customers should have a security and trust us to build in quality in our manufacturing, and our efforts extend to skill acquisition training and education that continues through mid-management ranks after employees enter Toyota Auto Body in order to enhance our strength in monozukuri.

Entry-Level Employee EducationToyota Auto Body provides “Fundamental Skill and Knowledge Education” provided by our dedicated trainers. We are aiming at an early stage to develop and train employees around which our worksites will center in the future. Training is being provided for entry in our “High-Level Skill Transfer (National Skill Olympics)”.

Mid-Level Engineer Education (Skill Acquisition Training)Toyota Auto Body i s p rov id ing “Sk i l l and Knowledge Education” taught by our dedicated trainers for eight types of skill qualification that include press, body, painting, injection molding, assembly, and maintenance.In maintenance related work, we are providing educational training in transport control and robotics to enhance further productivity and allow swift action to be taken in maintain our more complex, sophisticated facilities in recent years.I n add i t i o n , we a r e imp l emen t i ng “Sk i l l Qualification” and holding a “Skill Competition” as a place to confirm results of one’ s own efforts which is leading to improved knowledge and skill and also the motivation to challenge oneself.

In our long years of devotion to manufacturing, certain skilled workers have been selected to receive the “Aichi Master Craft Worker” and “Mie Master Craft Worker” awards. These awards have, in turn, increased the motivation of our employees. (In FY2011, award recipients numbered three in Aichi Prefecture and one in Mie Prefecture)

Furthering Worksite Kaizen Efforts（ QC Circle Activities ）Through QC circle activities, Toyota Auto Body is aiming to contribute to society and improve customer satisfaction through creating workplaces a positive, active place that are energetic while also allowing one to have a sense of achievement and grow. From 2010, we gave the name “Toyota Auto Body Group QC Circle Competition” to a competition in which domestic and overseas group companies were able to participate, and this competition served as a place to “learn and grow together.” In fiscal year 2011, with a base of 533 circle activities, a competit ion was held among all Toyota Auto Body companies were invited to compete by plant for the themes of “Circ le Act iv i t ies”, “Managers and Supe r v i so r s”, and “Domes t i c and Ove r seas Companies”. Outstanding awards were selected and the top three circles for circle kaizen will compete in the All-Japan Invitational Competition.

Externally Held Competition Announcement Results (All-Japan Invitational QC Competition)In fiscal year 2011, Toyota Auto Body received 15 outstanding awards at the QC Competition held outside Toyota Auto Body. Of particular interest is that two c i rc les concurrent ly received the “Director’s Award First Prize” at the All-Japan Invitational Competition. “QC Circle Activities”

National Skill Olympics FY2011 (Automotive Sheet-Metal Worker)

First Prize awarded to the Garasuya-CircleFujimatsu Plant Assembly Division

First Prize awarded to the Zero-Circle（Inabe Plant Painting Division）

Skill Competition Maintenance Worker Robot teaching skill

Skill Competition Automotive Body Worker Handwork skill

I have to think on my own to improve my skill with trial and error being essential. The competition lets one know one’s own level and leads to higher motivation.

The Skill Competition Painting Worker Outstand-ing Award (High Skill Level 3) award winner Fujimatsu Plant Painting Section　 Yoshikazu Hatakeyama

QC Circle Kaizen announcement being made

Progress in performing kaizen for that which is considered “tough” from the viewpoint of females.First steps of the freshly-created Sunshine-Circle

Sunshine-Circle priorities

Fujimatsu Plant Automotive Body Logistics Section Sunshine-Circle

Personnel Development

Sharing “individual” growth and inspiration and having all of us grow together Announcer: Kaede Nagano

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■Social Aspects

In order to create harmonious workplace culture, we are looking to achieve “making worksites healthy and energetic,” “enliven communication,” and “promote a sense of unity as a company” through major and minor efforts and events throughout the company down to the unit of the worksite while receiving cooperation of labor-management.

Promoting a Sense of Unity and Harmonious Worksites That Support Individual Employee Happiness

Employee Relations

A Place for Mutual Communication

As a way to invigorate our worksites and promote communication throughout our company, we have C Meetings. Held once a month for one hour, these meetings serve as a place for opinion exchanges on individual worksite themes such as compliance, safety, and human rights. Through these C Meetings, we aim to promote the custom of having all participants be able to share views on any subject while going beyond workp lace bar r ie rs between management and subordinates as well as between colleagues.

C (Communication) Meetings

Toyota Auto Body is promoting self-initiated activities for each division with the aim to create a more pleasant and energetic workplace. At the change of each season, events and sporting competitions between worksites, along with holding worksite tours for families, whereby each division uses their creativity, we aim to have these efforts enliven communication for families to experience worksite from all angles.

Planning Events to Invigorate Individual Worksites

Families taking tours of officesDevelopment Division Station Relay Competition

Production Engineering Division making a Hina dolls for exhibit

C Meeting in progress

Happy Festa (Head Office Fujimatsu Plant area)

All-Japan Handball Championship Rooting supporters

Achieving Communication Outside of WorkOnce a year each place of work in our companies holds their own festival as a place for employees, their families, and residents in our communities to interact. At the festival events, booths and attractions are set up by employees with a spirit of rivalry that serves to deepen good relations and help to create a opportunity to relate to one another.In addition, at sporting events of each sports club for handball, volleyball, and triathlons, we achieve the nurturing of a unified workplace spirit through rooting for our teams and athletes from their respective places of work in the company.

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■Social Aspects

Toyota Auto Body is working toward creating awareness for being good citizens and company employees through our deepening human rights awareness and our extensive efforts for traffic safety awareness.

Creating An Easy to Work Environment and Awareness for Being Good Citizens

Employee Relations

For Being Good Citizens

In looking toward realizing “Respect of individuals”, in each place of work in our companies, we are implementing enlightenment activit ies and providing human rights education for new employees and managerial staff. In addition, our efforts to resolve human rights issues involve participating in training and education at external organizations and also the “Aichi Human Rights Enlightenment Corporate Liaison Meeting” with the aim to develop leadership in our employees for in-company human rights enlightenment activities. Through having our employees brainstorm their perception of human rights, we are taking up established human rights inf r ingement events in dai ly company l i fe in which our in-company instruction examines such issues as sexual harassment and power harassment. Concerning the promoting of those physically and mentally challenged participating in society, we are implementing effort to deepen mutual understanding between society and those physically and mentally challenged by not only achieving the legal employment quota, but also holding sign language courses.

Deepening Human Rights Awareness

As an automobile manufacturer, we place great emphasis on efforts to create traffic safety awareness among employees. In implementing activities to continuously further enlighten employees for traffic safety, we hold donation activities and patrolling to spread awareness by employees. Other activities involve checks and guidance for correct driving of young drivers, as well as lecture meetings and meetings for showing videos of three unacceptable ways of driving to be abolished.

Our Extensive Efforts for Traffic Safety

Creating an Environment That Supports Diverse Ways of Working

Toyota Auto Body has introduced a “Maternal Leave System” for female employees as a way to protect their motherhood and work during their maternity period. In addition, we are working to achieve a work life balance that considers going beyond established law by making it possible to balance working methods and work times at each stage of pregnancy, childbirth, and child rearing. During efforts to change work days throughout our industry to standardize use of electricity volume in 2011, Toyota Auto Body provided subsidies for the increases in mutual day care facility fees arising from changes in working days and work on holidays.

Achieving Child Raising Support

“Support for Pregnancy through Childbirth and Child Rearing”

In-company human rights education Social welfare class sign language course

Traffic safety patrols to spread awareness

Words posted pledging traffic safety

Mutual Day Care Facility“Tacchi-chi House Fujimatsu”

Please share your opinions and anything that you think is needed concerning this reportA survey can be found in our website at the address below(Also found in the top page of the CSR Report website)

Publishing

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Publishing Date

Toyota Auto Body Co., Ltd.100, Kanayama Ichiriyama-cho, Kariya City, Aichi Prefecture 448-8666TEL: +81-566ｰ36ｰ2121

Corporate Planning DivisionTEL: +81-566ｰ36ｰ7510　FAX: +81-566ｰ36ｰ9113E-mail TY.KANKYOU@mail.toyota-body.co.jp

June 2012（Next publishing scheduled for summer 2013）

https://www.toyota-body.co.jp/english/csr/contacts/enquete2012.html

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