TP Ajmer Distribution Ltd

Ajmer City -DF at a glance

• DF Area: 190 Sq Km

• Consumer Base: 1.48 Lac’s

• No of Sub-Division: 7 No’s

• AT&C Losses (March-19): 11.21%

• Consumer Service Centre :5 No’s

• Call Centre:1 No’s

• Cash Collection Centre: 9 No’s

• No Supply Service Centre:7 No’s

• 33 KV Grids

• 24 No's

• 260 MVA Installed Capacity

• 11 KV Sub-Stations

• 2596 No's

• 342 MVA Installed Capacity

Technology Intervention

KEY

INITIATIVES

SAP- ERP Implementation- Integration

of Billing, material management and

financial

GIS : Geographical Mapping of all

distribution assets

Implementation of Meter Reading by

Smart Meter Reading Mobile

Application

Remote Operation of Grids-SCADA

Integrated Mobile Application for

Consumer Services

AT&C Loss Trajectory

17.2%16.0%

13.2%14.2%

17.6%

22.0%

17.3%

11.2%

FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19

TPADL OPERATION

Work done on AT&C Reduction

Before

After

1. Conversion of Hanging type theft prone network into Underground in Dargah main bazaar.

2. Network cleaning done in Congested areas to remove double supply points.

3. All tampered service lines and old energy meters replaced.

4. Identified few energy meters locked in old buildings for revenue recovery .

Work done on AT&C Reduction

1. Closing of Open joints through installation of Pole top boxes.

2. Till FY19 , we have installed more than 4000 nos of pole top boxes and more than 52 km cables.

3. In Some areas, we took help of animals for material lifting & transfer.

4. In parallel with network cleaning drive , we also changed energy meters along with service lines.

SCADA Operation: Remote Operation

20 Grids Connected through SCADA Implementation

73.69

79.1

91.9

June-18 Aug-18 March-19

% Success Rate -Remote Operation

Reliable Power: Thermo scanning

Thermo-scanning of

Distribution transformer

and RMU done in Ajmer

city area in order to

protect the failure of DT

and RMU

Collection of the data for

schedule maintenance

has been done through

Thermo scanning

Quick Resolution of NO POWER Complaints

12.4 12.9

9.28

6.4 7.1 6.6 6 5.57.25 7.2

8.5

2.7 1.8 1.3 1.1 1.4 1.6 1.2 1.1 0.9 0.8 0.93 1.4

July Aug Sep Oct Nov Dec Jan Feb March April May June

Average Resolution Time (Hrs)

Before DF

After DF

1.31.0 1.1

0.9 0.8 0.8 0.90.6 0.7

Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19

Average Resolution Time (Hrs)

DF Operation

Reliable Power : 11 KV Feeder Tripping Reduction

7.3

4.9 5.14.8

3.02.7 2.8 3.2

4.4

4.2 4.23.6 3.2

2.3 1.9 2.4 2.1

3.6

July Aug Sept Oct Nov Dec Jan Feb March

11kv Tripping Per Fdr Comparison

11kv Tripping Per Fdr FY18 11kv Tripping Per Fdr FY19

• 11 KV & 33 KV Tripping reduced by 31.69% & 48.70 % respectively

• 83% 11 KV tripping restored within 10 minutes.

Reliable Power: 11 KV S/s RevampingBefore After

Reliable Power: Installation of Closed Fuse Box

Before

After

Before

After

Before

After

Reliable Power : Network Improvements

Reliable Power : Network Improvements

Before

After

Before

After

Reliable Power : Network Improvements

Before

After

Reliable Power : Network Improvements

Reliable Power : Tree Trimming of HT Lines Before After

Commercial Operation

991412084

24081

Before DF (One-year)

FY-18 FY-19

OLD & Faulty Meter Replacement activity 9.06

4.47

2.95

1.61

July-17(Takeover)

Oct-17 March-18 March-19

July-17 (Takeover) Oct-17 March-18 March-19

Average Cycle time for Releasing

New Connection after DN Deposit

5.38

3.4

-37%Provisional Bills

FY18 FY19 % Change

Overall Provisional Billing

Public Safety: Current Leakage Checking DrivesZonal teams regularly conducted the current

leakage checking drives in urban and rural areas

for public safety.

No of Targeted

Potential Identified

Points

No of points

checked

Points :leakage

found

85000 82379 14

Total Points Checked

(25th July 2018 to April ’2019)

“Jansanmad“ at Panchayat & Atal Seva Kendra with

School Children

Location Covered : 6 Locations

Total Public and Students Covered:1090

•“Safety Awareness campaign for School children at

Govt and Pvt Schools for kite flying

•12 Schools Covered and 1240 Students attend the

program

Safety Jansamvad

Safety Awareness Campaign

Public Safety Awareness Drive

Total 7 incidents, 5 LWDC, 1 MTC & 1 High potential

near miss were shared.

Respective Zonal Managers presented the incident

along with Team consisting of team working at the

time of incident which included ZSO, B A Supervisor,

foreman, Engineer, Lineman, Helper, B A

Representatives and Person injured.

Mega Seek Session

Consumer Delight Initiative

Instant New Connection Camp in High Losses Areas

Total Comp Conducted : 10 No's

Instant New Connection Released : 415 No's

Consumer Delight Initiative

5 Fully Air Conditioned Consumer Care Centre Established with Single window consumer

service concept in Ajmer DF city Area.

Before After

Consumer Delight Initiative

• Independent Call center developed for Distribution Franchisee area Consumers at Hathi-

bhata , started working from 05th Oct17

Conversion of Store Room

into Call Centre

• Dedicated customer care E-mail ID

• Instant delivery of bills on e-mail as well.

• NO Supply Complaint Registration at Call Centre & Complaint Centre

• Complaint through SMS, Reading & bill distribution complaints can be registered at call centre

• Drop Box for Cheque and complaint registration

Channel for Communication

• More than 3000+ feedback from consumer has been captured.

• Happy Calling for Consumer after resolution of Complaints

Feedback From Consumers

• Separate Binder Created for Tower Connection to give the ease to consumer for payment and proper bill delivery

• Instant Connection for Government and Festival & Seasonal Connection.

• Separate New connection desk at Hathibhata customer service centre

Ease in Connection

Consumer Delight Initiative

Consumer Delight Initiative

Parshad Meetings: Monthly Parshad

Meeting conducted in every sub-division“Eminent Citizen Meet”

Reduction Trend in consumer footfall at CHF

100 % complaints resolved

Public Hearing Forum(PHF)

Consumer Delight Initiative

CSR

Energy Club, a nation-wide movement of Tata Power,

has been undertaking numerous initiatives to spread

awareness on energy conservation among school

children and communities at large. TPADL has also

started Energy Club sessions at Ajmer.

On the occasion of 179th Birth Anniversary of Shri

J N Tata, TPADL has organized a blood donation

camp in association with Indian Red Cross Society

CSR : Drug de-addiction Camp

Women Empowerment

Self Defence Training for Women Colleague for all

TPADL & AVVNL Employees Women’s day

Celebration

Thank You!Website: www.tatapower.com

Email Id: XXX@tatapower.com

Contact: (+91) 022 – xxxx xxxx

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