tpddl excellence journey - tata power-ddl

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TPDDL Excellence Journey June 2015

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Page 1: TPDDL Excellence Journey - Tata Power-DDL

TPDDL Excellence Journey

June 2015

Page 2: TPDDL Excellence Journey - Tata Power-DDL

2

Power Scenario in Delhi

(Prior to Reforms in 2002)

Financially unhealthy

utilities

Vicious Circle of Un-sustainability

• AT&C/Theft losses range between 53% to 60% of Input • Govt. Subsidies approx. Rs 1,500 cr per annum to bridge

Revenue Gap• Condition of Network pathetic• Billing Receivables close to 1 year outstanding • Poor Condition of Consumer Records• Consumer nowhere in focus/Regular black-outs and

brown-outs of 4-6 hours

Nee

d f

or

Ref

orm

s

•Investment needed to improve Network

•Subsidies - not a long term solution; Sector to be made Self Sufficient

•AT&C loss reduction and sector efficiency improvements required

•Enhance consumer satisfaction

•Introduce Best Practices, enhancing employee skill sets andmorale

Page 3: TPDDL Excellence Journey - Tata Power-DDL

3

o Asset valuation was done in Business Valuation Methodo License-based Regulated business for 25 years.o Guaranteed 16% RoE on meeting AT&C Targets. o Tariff set by regulator on cost plus RoE basis.

Delhi Reform Model

Page 4: TPDDL Excellence Journey - Tata Power-DDL

4

TPDDL

Page 5: TPDDL Excellence Journey - Tata Power-DDL

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Parameter FY’15

Turnover INR 6503 Cr

Peak Load 1704 MW

Annual energy requirement 8423 MU

Total registered consumers 14.39 Lacs

Number of employees 3543

Area 510 Sq Kms

Population serviced in Network area (approx)

6 Million

Licensed for distribution of power in North and North West Delhi

Certifications : ISO 9001, 14001, 27001 ; SA 8000 ; OHSAS 18001UN Global Compact Reporting

About TPDDL

Govt. of Delhi, 49%

Tata Power,

51%

Page 6: TPDDL Excellence Journey - Tata Power-DDL

6

Challenges faced by TPDDL

DISSATISFIED CONSUMER BASE

(backlog of 1,00,000 billing complaints & 20000 new connections)

LARGE UNSKILLED WORKFORCE

(5638 employees with little Skills set)

POOR DOCUMENTATION

(50% records were erroneous)

DILAPIDATED NETWORK

(Approx. 10000 No Supply complaints/day)

ABSENCE OF MANAGEMENT SYSTEM

(HR, Finance, Governance)

BURGEONING LOSSES

Losses range from 53% to 60% (approx. 10 crores/day)

Page 7: TPDDL Excellence Journey - Tata Power-DDL

7

TPDDL Turnaround Story-Brief Snapshot

Current scenarioWhat TPDDL had inherited

Multi-pronged approach adopted by Management to turnaround a traditional Government setup into a role model for private sector efficiency in only 10 years

• AT&C losses: > 50%

• No concept of consumer service and IT interface

• Lack of performance orientation

• Electricity supply system on the verge of collapse

• AT&C losses: < 11%

• One stop solution: State-of-the-art Integrated CallCenters & Consumer CareCenters

• Performance orientationthrough Change Management & Balanced Scorecard Approach

• Remarkable improvementin System Reliability: DT failure <1%

Page 8: TPDDL Excellence Journey - Tata Power-DDL

8

Our Sustainability Philosophy

Passion for excellence

Consumer Service Excellence

Operational Excellence

AT&C Loss Reduction

Care for Community

Care for Environment

Areas of Focus

Becoming Carbon Neutral

Drivers

Skilled & Motivated Workforce

Innovative Technology Adaptation

Success Parameters

Improving CSI Score

Reliability Indices

ATC Levels

TCCI ScoreAA Score

Page 9: TPDDL Excellence Journey - Tata Power-DDL

9

Our Sustainability Philosophy

Passion for excellence

Consumer Service Excellence

Operational Excellence

AT&C Loss Reduction

Care for Community

Care for Environment

Areas of Focus

Becoming Carbon Neutral

Drivers

Skilled & Motivated Workforce

Innovative Technology Adaptation

Success Parameters

Improving CSI Score

Reliability Indices

ATC Levels

TCCI ScoreAA Score

Safety

Consumer Centric Inclusive Approach

Shareholder Value

Care for Environment

Care for Community

Customer Excellence

Page 10: TPDDL Excellence Journey - Tata Power-DDL

10

TPDDL Turnaround Snapshot

Parameter Unit Jul 02 Mar 15 % change

Operational Performance

AT&C Losses % 53.19.87

(provisional)81%

System Reliability – ASAI -Availability Index % 70 99.55 42%Transformer Failure Rate % 11 0.76 93%Peak Load MW 930 1704 83%Length of Network Ckt. Km 6750 12313 82%Street Light Functionality % 40 99.18 148%

Consumer Related PerformanceNew Connection Energization Time Days 51.8 5 90%Meter Replacement Time Days 25 4 84%Provisional Billing % 15 1.34 91%Defective Bills % 6 0.14 97%Bill Complaint Resolution Days 45 4 91%Mean Time to Repair Faults Hours 11 1.53 86%Call Center Performance - Service Level % - 92Payment Collection Avenues Nos. 20 6725 33525%Consumer Satisfaction Index % - 84

Financial PerformanceCapex Incurred Distribution Rs. Cr. 1210 5106 321%Revenue (Annualized for FY 03 and FY14) Rs. Cr. 1156.3 6503 462%

OthersConsumers Lacs 7 14.39 105%Employees Nos. 5600 3457 38%

Page 11: TPDDL Excellence Journey - Tata Power-DDL

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EXCELLENCE JOURNEY :

AT&C Loss Reduction

Page 12: TPDDL Excellence Journey - Tata Power-DDL

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Unique Efforts appreciated

nationally and internationally

Prioritizing Focus

Front runner in Technology Implementation to improve efficiency and consumer service delivery

Initiatives: AT&C Loss Reduction

Page 13: TPDDL Excellence Journey - Tata Power-DDL

13

Initiatives: AT&C Loss Reduction

Social Interventions

• Collaboration with NGOs – awareness creation across LA especially slums

• Settlements of Enforcement cases through PHFs , Special Lok Adalats , Electricity Courts etc.

• Public participation in controlling Theft through Community pressure

• Separate Segment for consumers at Bottom of Pyramid –Sp. Consumer Group

– Employment Oriented Vocational Trainings - “ Creating Capacity in consumers to pay before asking them to pay”

Page 14: TPDDL Excellence Journey - Tata Power-DDL

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Consistently Loss Reduction Exceeding Targets

• Paid Dividends to Govt. and Tata Power for five years (FY 2005-06 to FY 2008-09 and now in FY2013-14)

• Amongst lowest Tariffs in the country with highest availability and reliability of power

• 1:2 Bonus Shares Issued in FY ‘09

Key Performance Results – AT&C Loss Reduction

47.6045.35

40.85

35.3531.1

22 20.35 18.68 1713 12.5 12 11.5

47.7944.86

33.79

26.5223.73

18.56 16.74 15.16 13.7511.49 10.73 10.35 9.87

0.00

10.00

20.00

30.00

40.00

50.00

60.00

FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15DERC Target Actual

This has yield savings of nearly Rs. 13500 crs.

Page 15: TPDDL Excellence Journey - Tata Power-DDL

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Retail Tariff (Business as Usual without AT&C reduction)

1.52 1.57 1.99 2.11 2.19

3.00 2.86 3.68

4.25

5.29 5.45 5.67 5.95

3.83 3.80 4.07 4.33 4.46 4.46 4.52 4.46 4.43 5.29

6.72 7.45

7.89

4.26 4.47

5.75

6.78 7.25

7.74 8.02 8.07 8.15

9.98

12.78

14.22

15.16

-

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11 11-12 12-13 13-14 14-15

Retail Tariff (Business as Usual without AT&C reduction)

Power Purchase Cost Actual Tariffs Tariffs at Business as Ususal

Page 16: TPDDL Excellence Journey - Tata Power-DDL

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Year Wise Tariffs (Energy Charges vs. Power Purchase Cost)

All Figures in Paise/ Kwh

180 205 220 240 240 245

145 145 145

215280 300

220

300 325360

390 390 395 395 395 395

504

430467

259

152 157

199 211 219

300286

368

425

529545

567595

0

100

200

300

400

500

600

700

2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09* 2009-10* 2010-11 2011-12* 2012-13* 2013-14* 2014-15*

Year Wise Tariffs(Energy Charges vs. Power Purchase Cost)

0-200 201-400 PPC

Page 17: TPDDL Excellence Journey - Tata Power-DDL

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Power Tariff : Delhi vis-à-vis Metros & States

Page 18: TPDDL Excellence Journey - Tata Power-DDL

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Tariff Comparison across different utilities of Metro Cities in India

Consumer CategoryUnits

Delhi (TPDDL) Mumbai Kolkata Chennai

Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit

Dom - 2 Kw* 200 2.20 5.1 5.12 3.58

Dom - 2 Kw* 400 2.59 6.05 5.62 4.46

Non Domestic/ Commercial- 20 kW

1500 10.15 12.88 7.64 7.71

LT Industrial - 20 kW 1500 9.2 10.63 6.88 5.9

HT Industrial -100kW/108 KVA

15000 8.3 9.44 8.77 7.66

Peak Load In MW 1704 3192 1856 2000

No of Consumers In Lakhs 14 30 25 11

* Domestic Tariff upto 400 units include 50% subsidy on energy charges

Page 19: TPDDL Excellence Journey - Tata Power-DDL

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Tariff Comparison across different Utilities near Delhi NCR

Consumer Category Units

Delhi (TPDDL)

Haryana Uttar Pradesh Rajasthan

Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit

Dom - 2 Kw* 200 2.20 4.14 5.00 5.16

Dom - 2 Kw* 400 2.59 4.60 4.90 5.17

Non Domestic/ Commercial- 20

kW1500 10.15 8.50 9.45 7.35

LT Industrial - 20 kW

1500 9.20 8.16 10.1 6.32

HT Industrial -100kW/108 KVA

15000 8.30 6.88 8.10 6.51

Power Outage During

Summer(Avg.)**Hours/ day 0 4-6 4-6 2-2.5

Peak Demand Met In MW 1704 8114 8733 10038

No of Consumers In Lakhs 14.4 50 239 78

* Domestic Tariff upto 400 units include 50% subsidy on energy charges

Page 20: TPDDL Excellence Journey - Tata Power-DDL

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EXCELLENCE JOURNEY :

Enhancing Power Supply Reliability

Page 21: TPDDL Excellence Journey - Tata Power-DDL

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Integrated Outage Management System

GIS – Mapping all electrical assets and consumers

Initiatives: Reliability Improvement

Many Industry Firsts!

Page 22: TPDDL Excellence Journey - Tata Power-DDL

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SCADA Monitoring of total load through SCADA

100% Automatic Voltage Regulation

Initiatives: Reliability Improvement

LT Changeover

Page 23: TPDDL Excellence Journey - Tata Power-DDL

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Geographical Information System

Integrated Call Center with BCM Smart Grid Pilot (Demand Response) Architecture

Initiatives: Reliability Improvement

Auto Reclosures

Page 24: TPDDL Excellence Journey - Tata Power-DDL

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Performance Snapshot - Operational

Average System Reliability Index DT Failure Vs. Installed Capacity %

Street Light Performance-% Peak Demand Met (MW)

10

66

10

68

11

40

12

59

13

13

14

01

15

73

15

08

17

04

0200400600800

10001200140016001800

FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15

70

7881

8992.5

99.88 99.92 99.8997.12

99.94 99.47 99.55

60

70

80

90

100

110

FY 02 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Average System Reliability Index11

10.5

8

5.3

21.47 1.47 1.09 0.81 0.79 0.71 0.77

0

2

4

6

8

10

12

FY 02 FY 03 FY 05 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

DT Failure Vs. Installed Capacity %

4048

68

87.8 9195.3 98.7 99.1 99.4 99.7 99.6 99.60 99.18

0

20

40

60

80

100

120

FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Street Light Performance %

Page 25: TPDDL Excellence Journey - Tata Power-DDL

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Component wise % share in ARR

O&M, 7.77%

PPC, 82.95%

Income Tax, 0.60%

ROCE, 6.16%

Depreciatio…FY14O&M,

9.51%

PPC, 78.68%

Income Tax,

1.68%

ROCE, 6.85%

Depreciation, 3.28%

FY08

O&M, 14.00%

PPC, 73.00%

ROCE, 5.00%

Depreciation, 7.00%

FY03O&M14%

PPC74%

ROCE6%

Depreciation6%

FY05

ROCE: Return on Capital Employed, PPC: Power Purchase Cost

Page 26: TPDDL Excellence Journey - Tata Power-DDL

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Productivity at TPDDL

2,272

3,0342,928

3,0262,836

2,752

3,033

3,786

3,3393,272

3,432 3,4100.72

0.67

0.58

0.550.52

0.49

0.54

0.67

0.60 0.620.65 0.66

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.00

500.00

1000.00

1500.00

2000.00

2500.00

3000.00

3500.00

4000.00

FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14

O&M per consumer served O&M per unit supplied

Sales and consumers served have grown by 230% and 98% respectively

UOM : Rs. Per unit/ year

• *Impact of Pay Commission• # Impact of increase in consumer base on account of SCG Drives

O&M expenses per consumer served CAGR – 4.21%

O&M expenses per unit supplied CAGR – (1.02)%

Page 27: TPDDL Excellence Journey - Tata Power-DDL

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Cost to serve Comparative Scenario

2,5

80

3,1

39

3,4

32

3,5

26

3,9

13

4,2

57

4,9

45

5,5

04

0.00

1000.00

2000.00

3000.00

4000.00

5000.00

6000.00

PG&E(USA)

PPLElectric(USA)

TPDDL (Delhi)

Tepco (JP) Con ED NY(USA)

Kepco (JP) CL&P(USA)

TNB (MY)

Source: DNV KEMA 2013

UOM: Rs. Per consumer /year

Average 3912

Cost to serve at TPDDL is below the International average

Page 28: TPDDL Excellence Journey - Tata Power-DDL

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EXCELLENCE JOURNEY :

Network Improvement

Page 29: TPDDL Excellence Journey - Tata Power-DDL

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Operational Excellence: Performance Snapshot

BeforeAfter

Page 30: TPDDL Excellence Journey - Tata Power-DDL

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After

Before

Installation of Latest Circuit Breaker

Page 31: TPDDL Excellence Journey - Tata Power-DDL

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Ring Main Units Installed for the first time in Delhi

Installation of Latest RMU

Before : Old Switch Gears After : New Ring Main Units

Page 32: TPDDL Excellence Journey - Tata Power-DDL

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Revamped Substations

Before After

Page 33: TPDDL Excellence Journey - Tata Power-DDL

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Network Revamping

Before After

Page 34: TPDDL Excellence Journey - Tata Power-DDL

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EXCELLENCE JOURNEY :

Technological Firsts

Page 35: TPDDL Excellence Journey - Tata Power-DDL

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SCADA

Real Time energy analytics : AMI

Monitoring of total load through SCADA

AMI Based ADR

Adoption of Technology-Many Firsts

Page 36: TPDDL Excellence Journey - Tata Power-DDL

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AMI Based ADR

Adoption of Technology-Many Firsts

Consumer Category Nos.

Delhi Jal Board ( Water, Waste & Effluent Treatment Plants, Pumping Stations) 31

Hospitals 11

Industries ( Plastic , Food Processing, Steel etc) 95

Commercial ( Commercial Complexes, Offices, Educational Institutions etc) 213

Delhi Metro Rail Corporation 3

DIFR 1

Grand Total 354

Total Sanctioned Load : 322 MW Targeted Load reduction through ADR: 34 MW

Demand Response

Page 37: TPDDL Excellence Journey - Tata Power-DDL

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• First Utility initiated AMI based ADR program in the country

• Project approved by DERC

• Project Objectives:– To manage peak demand

– To manage Grid Stress situations

• Project Components include :– Automated Demand Response infrastructure including DR server and site

controllers

– Smart Meters

– RF Mesh based Communication

– MDMS and its integration with other OT & IT systems like OMS, SAP, ADR.

• Collaborative partnership with selected vendors

• Project being undertaken to demonstrate:– technological capability

– understand customer behavior

– Case study for regulator to work on differential tariffs and financial incentives.

– Processes required for scaling up

Adoption of Technology-Many Firsts

Page 38: TPDDL Excellence Journey - Tata Power-DDL

38

Usage view at customer end : AMI

Real Time Outage Map

Allows consumers to makeinformed decisions by providinghighly detailed information ; Webbased portal

Provides consumers with greatercontrol over their electricity usewhen coupled with time-basedrates, potentially saving moneyon their monthly electric bill.

Allows for faster outagedetection and restoration ofservice

Real Time Alerts in case ofviolation of load/PF

AMI Based ADR

Adoption of Technology-Many Firsts

Page 39: TPDDL Excellence Journey - Tata Power-DDL

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Integration of GIS with Operational and Commercial Sys.

Adoption of Technology-Many Firsts

Page 40: TPDDL Excellence Journey - Tata Power-DDL

40

40

OMS

Information of an

Outage

SCADAGIS

Details of the customer

&Customer

Count

SAP - CRM

Details like repair history, Crew comments, ETR also

visible at SAP-CRM

Outage status was updated on TPDDL website with estimated

time of restoration

BCM –SAP BCM (IVR)system

Outcome – Complete system integration leading to enhanced reliability and Consumer Service Delivery

Adoption of Technology-Many Firsts

Page 41: TPDDL Excellence Journey - Tata Power-DDL

41

Zonal Office

Call Centre1. Prediction2. Grouping3. Prioritisation4. ETR5. Escalation

Customer

Customer

Customer

Field Crew / Linesmen

SCADA

GIS

OMS

Adoption of Technology-Many Firsts

Outage Management System

Page 42: TPDDL Excellence Journey - Tata Power-DDL

42

Single IVR for No Supply &

Commercial complaints

Reduction in response time

40% calls handled through Advanced

Interactive Voice Response System

(AIVRS)

Availability of call centre on 24X7

basis

Remote monitoring of Call Centre

executive performance

Integrated Call Centre with BCM

Adoption of Technology-Many Firsts

Results (FY 14 – 15 Vs. FY 13 – 14 Vs. FY 12 -13)

Remarks

Call Received at IVRS

Increased by 6% (40.8 Lacs to 44 Lacs) -

Call Abandoncy 1% It has reduced from 3% in FY 13

No. of complaint registered through IVRS

Total 56, 591 No supply notification generated automatically through IVRS

Total 1.75 Lac No supply Notification generated automatically through IVRS since FY 13

Handling time Reduced by 19% from 180 seconds to 151 seconds

Reduced from 191 seconds in FY 13

Auto answering 30 % calls are auto answered -

Page 43: TPDDL Excellence Journey - Tata Power-DDL

43

Advanced Metering Infrastructure (AMI)

Field Force Automation (FFA)

Business Intelligence/Data Analytics

Integrated Communication Technology

Recommended Projects

8

USTDA Grant : Smart Grid Road Map (2011)

Enterprise Service Bus

Page 44: TPDDL Excellence Journey - Tata Power-DDL

44

EXCELLENCE JOURNEY :

Enhance Consumer Satisfaction

Page 45: TPDDL Excellence Journey - Tata Power-DDL

45

CONSUMER SERVICE INITIATIVES

Page 46: TPDDL Excellence Journey - Tata Power-DDL

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Consumer Convenience – New Connection

• Door step delivery and same day installation of meters( Unique) thru Instant camps for JJ Consumers

• Instant Dues Checking through GIS for others consumers for Immediate revenue and Lesser footfalls

• Simplified consumer documentation

• Installments for New Connection Charges for JJ Consumers.

• Incentives for New connection like Accidental Insurance of Rs. 1 lacs

• Meter Installation through VAN Model installing about 7-8 meters per day

• GPS enabled Vehicle Tracking System

• Video Conferencing at Consumer Hearing Cell

Home Delivery of Connections

Instant Connection

Video Conference

Page 47: TPDDL Excellence Journey - Tata Power-DDL

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Consumer Convenience – Correct Billing

• Automatic Meter reading for 60000Thousand High End Consumers.

• Online Spot Billing for JJ Consumers forInstant Bill Delivery and Query Resolution.

• Aligning Due dates of JJ Consumer Billsmatching with salary/wage dates

• Automatic System Based Reading andBilling Quality Check for ensuringcorrectness of bill.

• Split Cycle billing concept i.e. consumerread in day get billed in the evening.

• Use of Periscope for reading Meter atHeight cases

• Faulty Meter Photographs during MeterReading (immediate identification ofmeter problem) Spot Billing

Page 48: TPDDL Excellence Journey - Tata Power-DDL

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• Billing database of 100% of consumers on TPDDL website

• Facility to Generate and View status of Consumer request and Complaint onTPDDL Website.

• SMS Pull Service @ 56070 for information on

– No Current Complaint

– New Connection

– Bill Details

– Payment Details

• Mobile Based TPDDL Website Application

– Power Outage Details

– Electricity Bill Details & Payment

– Last Three Consumption Details

– Last Five Payment Details

– Update Mobile Nos. and Email-Id

– Register New Connection Request

– Report Safety related incidents

– Know Energy Saving Tips

• Mapping of TPDDL Payment and Consumer Care Centre on Google Maps

E Bill

Consumer Convenience – Online E-Initiatives

SMS Based Pull service

Mobile App

Page 49: TPDDL Excellence Journey - Tata Power-DDL

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Consumer Convenience – Enhanced Payment Avenues

Automatic Payment Machines

• State of art Collection Centres - Any TimePayment Machines

• Payment touch points increased from 20 atthe time of takeover to 5000 now. Owncollection counter every 3 KM radius in UrbanArea.

• Door Step Payment Collection through MobileCash Collection Centre in JJ Clusters

• Payment of Energy Bills through website /Credit & Debit Cards

• Pay-N-Win Scheme to promote lowtransaction modes of payment

• Cell Phone based payment applicationIntroduced.

Page 50: TPDDL Excellence Journey - Tata Power-DDL

50

• Meetings with RWAs/IWAs on a monthly basis in all Districts

• Segmented meets

• Annual Consumer Meet “ Milaap”

• Relationship Approacheso Client & Account Managers : Xpress, KCG, HRB, G&Io Consumer Relationship Officers (CROs): HCB o Special Consumer Group: JJ Clusters

• BPR of Revenue Management Cycle

• Automated Workflow (SAP ISU)

• Instant/ Speedy New Connections

• Performance Assurance Standards

Revamping Consumer Experience

Page 51: TPDDL Excellence Journey - Tata Power-DDL

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Taking Care of Bottom of the Pyramid

223

Page 52: TPDDL Excellence Journey - Tata Power-DDL

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Formation of Special Consumer Segment

Making Metering & Billing affordable Reducing the cost of new connection Offering door step customized services. Advocated for Re. 1 subsidy in electricity charges for consumer <= 200 U.

CS initiative’s for : Improving socio economic condition Building the capacity to pay Building long term Relationship with family member of different age group.

Special Consumer Group

Corporate Sustainability Group

TPPDL started Initiatives for• Health Care• Employment • Employability• Education• Entrepreneurship

Special Consumer Group CS Group

Innovative Case Study-Our Innovation

Page 53: TPDDL Excellence Journey - Tata Power-DDL

53

Care for Community (1/2)

3 pronged strategy adopted for CSR

• Philanthropic - giving back to the society

• Compensatory – empowering and enriching quality of life

• Business Oriented – creating a win-win situation

Adult Literacy Center

Page 54: TPDDL Excellence Journey - Tata Power-DDL

54

Care for Community (2/2)

Education

Sponsoring students

Employment

Job opportunities

Employability

Vocational Training, Support

to ITIs

Entrepreneurship

Beautician courses,

Franchisees

Affirmative Action

TPDDL is the recipient of Jury

Awards and Serious Adoption Award for

AA among TATA Group Companies

Page 55: TPDDL Excellence Journey - Tata Power-DDL

55

Community Initiatives

Page 56: TPDDL Excellence Journey - Tata Power-DDL

56

250 360540

600 1290

9000 17000174001227

2734

4667

44095366

74918000

9000

5563

6225

1662

11250 12838

13159

2500040000

171 233304

762 1210 15464300 4500

225225

225375 543 832 975 1525

25 228294

400 355 393 1310 1600

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

FY08-09 FY09-10 FY10-11 FY11-12 FY12-13 FY13-14 FY14-15 (E) FY15-16 ( E )

OtherAA Beneficiaries

Beneficiaries from Tutorial classes/Support to Orphanage and disabled people

Vocational Training

Mobile Medical Dispensary

Drug De Addiction Camps

Women Literacy Center

74025

• In FY15 Safe drinking water provisions at 15 Govt. schools, 2VT centers & 20 clusters benefitting 95,000 people

• In FY16 Safe drinking water provisions at additional 35 newclusters benefitting 2,30,000 people

600 12909000

17000 17400

7491

90008000

13159

25000

40000

1546

4300

4500

832

975

1525

1227

250

5563

171

22525

360

2734

6225

235

225

228

540

4667

1662

304

225

294

600

4409

11000

762

375

400

1290

5336

12838

1210

543

355

393

1310

1600

565853242121602177967692100057461

No

. of B

en

eficiaries 7461

17446

25158

42954

64556

96977

153562Cumulative beneficiaries expected till FY16 are 2,27,587 (out of which

~95,000 are women)

Page 57: TPDDL Excellence Journey - Tata Power-DDL

57

TPDDL Solar Journey

• Spearheading the Solar Initiatives, TPDDL pioneered in the ‘DemonstrationProgramme on Tail End Grid Connected Solar Power Plants’, an initiative of Ministryof New and Renewable Energy (MNRE), Govt. of India. TPDDL has commissionedeight (8) Solar Plants under this prestigious program

• The most significant in TPDDL Solar Projects is the Mega Watt Class of Gridconnected Solar Plant at its Central Stores at Keshavpuram, which is a unique projectwhere dual utilization of land has been achieved by creating a roof top solar plantover a fully functioning open material store.

• TPDDL has set up twelve (12) no. of 1 KW capacity standalone Solar lighting systemin RWA Porta Cabins in New Delhi Municipal Corporation area under “My Delhi ICare” scheme of Govt. of Delhi.

• TPDDL has obtained a grant of USD 450,000 from USTDA for a study to provideTPDDL with an implementable plan for using Distributed Energy Resourcetechnologies including Solar Technology. A study with E3 has been completed &Workshop done on 6th May 2015 with all external stakeholders.

• TPDDL is exploring possibility of Rooftop Solar Generation in Delhi as per NetMetering policy of Regulatory Commission. As per recent study conducted with“Bridge to India” approximately 1.6% of Delhi’s entire land base has potential togenerate approx.. 2.5 GW Solar capacity

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YearTotal

(in MWp)Capital Requirement* (in Rs. Crs.)

FY16 10 28

FY17 20 56

FY18 30 84

FY19 40 112

FY20 50 140

Grand Total 150 420

TPDDL Solar Journey

Roof Top Potential

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Power Supply No More An Issue… Says Delhi

TOI Survey : 2013Power is no more a concern for Delhites

As per the Delhi Human Development Report 2013 “ TPDDL’s service has been rated second to DMRC”

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2013 (Delhi Human Devt. Report 2013) by Institute For Human Development

2015 (ET: 3rd Feb’2015) conducted by Taylor Nelson Sofres

Power Supply No More An Issue… Says Delhi

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“While the residents of Delhi, in general ,view access to

electricity and availability of health care facilities are basic to metropolitan living, amongst the

poor, especially the migrants, these facilities were cited as

major contributors to an improved quality of life….”

Source: Delhi Human Development Report 2013 by Institute For Human Development

Power Supply No More An Issue… Says Delhi

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Leveraging Capabilities

TPDDL is empanelled by the Power Finance Corporation, Govt. for RAPDRP

TPDDL is also empanelled with the Rural Electrification Corporation as System Consultant

TPDDL is the first and the only Indian utility to be a part of the Global IUN (Integrated Utility Network) Coalition

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• Business Process Re-engineering • IT Initiatives• Smart Metering Solutions• GIS Implementation • Demand Side Management and Energy Efficiency

Project

Management &

Consultancy

• SCADA & Automation • Smart Grid• Network Planning, System Improvement and O&M Services• Loss Reduction Services • Power Generation - Renewable and Non- Renewable

Technical

Advisory

• Consumer Relationship Management• Revenue Management• AMR and Data Analysis• Energy Audit Application• Performance Management

IT Services

• Technical & Management Strategy Services• Open Access• Capacity Building & Change Management• Commercial Back Office for a Circle/Town/Utility• Business Process Outsourcing

Managed

Services

Leveraging Capabilities

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Our Employee at TPDDL….

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Employee Initiatives

Employee of the month, Fast Track

Promotion, Employee Referral, Employee

Assistance Program, Coffee with Manager, Long Service Award

Tie up with A-grade management

institutes.

Introduced Employee Exchange Program

Financial support of Rs 1 lacs to each

eligible candidate for higher education

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Employee Initiatives

Conducting Work Level Study

Introduced employment opportunity scheme for the employee wards and

BA employees

Introduced engagement initiatives

such as Annual Employee Meet (UllasMela), Cultural Club

Introduced BA Sports Meet / Workforce Sports

Meet, Youth Power Confluence

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Key Recognitions

“National Award for Meritorious Performance”

(2004-05, 05-06, 07-08, 08-09, 13)

“Utility of the Year”

Asian Power Awards

(2007-2013))

”Utility of the Year”

India Power Awards

(2008, 2010, 2011)

“Innovative Implementation of

GIS”

Edison Electric Institute, USA

(2008)

”Innovative Technology”

India Power Awards

(2009 – 2011)

“IPPAI POWER AWARDS”

(2012)

”Technology Award (OMS) ”

Asian Power Awards

(2012)

“Best Performing Utility- Urban”

Enertia Power Awards

(2012)

”IT Innovation Award (OMS)”

NASCOM & CNBC TV 18

(2012)

“Best Performing Private Discom”

Power Line Awards

(2013)

“Best Companies to Work for”

(2013)

Marico Innovation Award

(2013)

“Safety Innovation Award”

Institution of Engineers

(2010, 2011, 2012)

“Policy Advocacy Award”

Edison Electric Institute, USA

(2009)

SAP Ace Award

(2013)

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Key Awards & Recognitions

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Key Organization priorities/ direction–Vision 2022

Smarter Discom

Energy Neutral & Water Neutral for Self consumption

Single Digit AT&C Loss Levels

Supply Complaints

Incidents/ Accidents

Billing Complaints

Great Places To Work For

India

Among Top 10 Best Companies to work for

Significant presence: domestic & international

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Thank You