tqm presentaion

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  • 8/9/2019 TQM PRESENTAION

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    TQMTOPIC : HR Development

    &Management.

    Salman Touheed

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    CEOs point out

    The best way to achieve organization

    success is by involving & empoweringemployees at all levels

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    Donald Peterson

    Chairman of Ford

    The whole employee involvement process

    springs from asking all your workers the

    simple question. What do you Think

    StanleyThe teams at Goodyear are now telling

    the boss how to run things. And I mustsay, Im not doing half-bad job

    because of it

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    INVOLVEMENT

    TRAINING AND DEVELOPMENT

    SELECTION

    PERFORMANCE APPRAISAL

    COMPENSATION SYSTEMS

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    Involvement

    Employee involvement in decision making

    Empowerment is also effective for serviceindustries .

    Coordinate the system & the People.

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    Two production management styles

    in manufacturing industries First is Buffered.approach is characterized by large stocks of

    inventory & narrowly specialized workers.

    Second is Lean.

    lean system utilizing just-in-time (JIT)techniques,

    Operate with small inventory stocks, milti-skilled

    workers, & a team approach to workorganization.

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    Training and Development

    Increased involvement means more

    responsibility, which requires a greater

    level of skill.

    Training benefits include:

    1. Improved communications2. Change in corporate culture

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    One area that should be common to all

    organization training programs is

    Problem solving

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    Three Categories Of Training

    1. Reinforcement of the quality message &

    basic skill remediation.

    2. Job skill requirements

    3. Knowledge about principles of TQM.

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    Topics of Quality Training.

    Top companies commonly address thefollowing topics of quality training.

    1. Quality awareness

    2. Quality measurement

    3. Process management & defect prevention

    4. Team building

    5. Focus on customer & Market

    6. Statistics & statistical Methods

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    Selection

    Process of selection:

    1. Decide what job involves

    2. What abilities are necessary3. Then use established selection

    techniques

    like, ability tests, personality tests,interviews.

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    People well suited for operating in a

    quality climate may require additionalcharacteristics, such as:

    1. Attitude,

    2. Values

    3. Personality type

    4. Analytical ability

    Persons working in quality climate need

    sharp problem solving ability .

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    Performance Appraisal

    Purpose is to serve as a diagnostic tool

    & review process for development of the

    individual, team & organization.

    Appraisal is used to determine

    1. Reward levels2. Aid career development

    3. Improve communication , etc

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    Compensation Systems

    Compensation system have been

    based on:

    1. Pay for performance2. Pay for responsibility