METRO

Monthly Employee

News From The

Metropolitan

Transportation

Authority

FEBRUARY 1SSUE

INSIDE

Arthur Winston

E Arthur Winston-Oldest MTAEmployee

N RCC Honoredby Caltrans

W Bob MinahanTouches Heartsin Kenya

MTA Instructor Brenda Esquivel got a thrill of a lifetime when she shook hands with the president.

aniel Ortiz was looking forward to retire-ment in early February. An MTA dispatcherwith 34 years of service, he had just startedwhat was normally a relatively quiet shift

in the Operations Control Center on Jan. 17.

When the earthquake hit, said Ortiz, "lt was likesome giant hand had gotten hold of the 425Building.

"I thought I was a goner. The lights went out andthe ceiling panels fell."

Ortiz, who was working alongside colleagues

Mark Solomon, Elias Goldblatt, Pat Rozema,Emmitt Pippin, and Dave Selig, dropped to the

iloor and under the console. With power out,the emergency generators kicked in immediate-

ly, and the dispatchers never lost telephone con-

tact between thernselves and the ioo or so oper-

ators on the street.

Reported Ortiz, "One operator called me,

See Quick Response, page 2

MTA 's Steve Ford with the President. Ford droveTour VIP's in an agency van: White House PressSecretary DeeDee Meyers, the official photographerand nurse, and the man who carries the phone withthe nuclear button.

MTR's Quick Quake hsponse HeraldedEmployees Rally Together to Ensure Southland's Mobility

MTA CEO Frank/in Whitewith Secretary ofHousing and UrbanDevelopmentHenry Cisneros.

Til "Paul" Lee

QUICK RESPONSE, FROM PAGE

hollering that the freeway under him had buck-led. He was at LaBrea on the Santa MonicaFreeway.

"I hated to teil him to back up on the freeway."

But he and other MTA drivers recorded no acci-dents, and within minutes, the agency launcheda tremendous transportation response to ashell-shocked City.

Three clays later, when President Clinton cameto town to inspect the damage, MTA employeesshuttled the entourage from the Burbank Airport

to some of the Valley'smost damaged areas.

The special shuttle was coordinated by CapriceYoung, special assistant to Franklin White, whorecently accepted a position as assistant deputy

MiR NEWS

Bus Operator William Durazo with President Clinton.TOS's Thomas Mattox and Cristobal Medina are onthe right.

mayor for the City of Los Angeles. Bus OperatorsBrenda Esquivel, Sam Wolfe, Cristobal Medina,Edmond White, Thomas Mattocks, Lillian Gray,William Durazo, and Margo Ross were selectedto drive MTA vans filled with VIPs, includingGovernor Wilson, and Senators Diane Feinsteinand Barbara Boxer.

MTA's Jesus Godinez, and John Manning provid-ed radio support and Teresa Moren, Ken Miller,and Dan lbarra assisted with the overall shuttlemovement.

'1 hated to tett him to back up on the freeway."

MTA Mechauic bong Quake llictirnsTA News extends its deepest condolencesto the family of Til "Paul" Lee, a mechanicA, who was killed in the collapse of theNorthridge Meadows apartment building.

His 14-year-old son, Howard, also was killed.

Lee, a 14-year MTA veteran, had worked in theTransmission Shop at the Central MaintenanceFacility for the last two years. An engineer bytrade in Korea, he specialized in dynamometertesting and overhaul transmission at the MTA.

"He was very intelligent and easy-going, just a greatperson to work with," said his supervisor, RubenGoytia. "He was quiet and stuck to his work."

He began his career as a Mechanic "C" atDivision 12 in Long Beach. He was promoted to aMechanic "B" in July, 1981, and reassigned toSouth Park. He became a mechanic a year laterand was reassigned to CMF in 1985. There heworked in the Electrical Shop and on the enginerebuild line.

Fifteen of Lee's MTA colleagues attended hisfuneral a week after the earthquake. CMFemployees have taken up a collection and willsend it to Lee's surviving son, who hopes toattend his first year of seminary.

Lee died as he was getting ready for work.

Ulä N EWS

Ah 87 bau Old Kirs ildhur WinstonCeldrates 60 'Jean oin the Job

Arthur Winston looks decades younger than his 87 years.

hile harried middle-aged workers nation-wide contemplate the joys of retirement,Arthur Winston is hard at work scrapingpaint off the sides of MTA buses.

At 87 years of age, the last thing on the MTA ser-vice attendant's mind is retirement. A trim manwith a marvelous smile, he has survived sixtransportation agency mergers and takeoversand has outlived three of his four children.

On January 21, his MTA colleagues toastedWinston's 6o years of service to the transporta-tion agency — an amazing feat for a man whoattributes his longevity to good genes and beingaround younger women.

"They keep you moving," he says beaming."Besides, Im afraid to sit down for any length oftime — Fm worried if I do, VII freeze!"

Winston, who was born in 1906, also boasts asparkling attendance record. In six decades onthe job, he missed but two weeks of work whenhis wife of 65 years passed away in 1988: If that'sunbelievable, MTA computer printouts show thatfor five years during the early '8os, he workedtwo straight eight-hour shifts a day. He neithersmokes nor drinks.

Winston (middle) is flanked by Board DirectorAntonio Villaraigosa and Maintenance's Tony Chaviraat his Division 5 anniversary celebration.

"I haven't been to a doc-tor in 5o years," he josh-es. "If I went, he probablywould find somethingwrong with me."

An Oklahoma native,Winston moved to LosAngeles with his family inthe early ‘20S. His dad,who died at 99, foundwork with the LosAngeles RailwayCompany, and in 1924, theyounger Winston did the same, signing on as ajanitor at South Park in the city of Vernon.

He married his wife Frances, a seamstress, in 1924."Lordy, how I do miss her," he says softly. Theyraised their family in a house on W. 69th Street.He still lives there, now sharing quarters with hisgreat-granddaughter, Brandy.

Every Monday through Friday, Winston driveshimself to work at MTA'sDivision 5, located at 54thand Van Ness streets. "He isan absolute delight to work with," says his boss,Maintenance Manager Rick Hittinger, 30 years hisjunior. "His strength, stamina, attitude, and will-ingness to cooperate is without peer." Winstonsupervises 17 employees on the day shift, andleads the charge to rid graffiti on the buses.

He blames society's woes on today's parents:"They give their children too many privileges. Idon't believe in reading those sexy cartoons andlistening to rap music. I don't think the youngpeople should be wearing those sloppy clothesthat look like they're falling off."

See Winston, page 12

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MTR NEWS

Mirs Bus fleet Shapes UpNew PRIDE Program is responsible for performance turn-around

The MTA bus fleet is looking sharper,thanks to the agency's recently imple-mented PRIDE Program. Chaired byEquipment Maintenance Superintendent

Ken Miller, the program aims to significantlyimprove vehicle cleanliness, miles between roadcalls, customer complaints, and on-time pull-outperformance.

"The newly tabulated PRIDE Program indicatorsshow that MTA personnel are 'with the pro-gram," says Miller, who was charged last Maywith assessing fleet deficiency and taking actionto improve not only bus service but also the con-dition of the fleet. "For the month of November,complaints related to schedule adherence, pass-ups, and operator discourtesy all improved overthe month of October by 15.9, ui and 9.5 per-cent, respectively.

Miller says that on-time pull-outs for both theam. and p.m. in November produced the out-standing result of 99.44 percent for 64,680 runs."No other bus property in the entire nation cancome dose to this superior performance," hedeclares.

Miles between road calls over the past year haveimproved a total of 13.4 percent, he adds.

Miller gives kudos to every employee assigned to •MTA operating divisions. "These are the front-line people, who at times, have to work underadverse conditions that most of us can not evenimagine," he says. "Obviously, we are headed inthe right direction."

The PRIDE team is open to suggestions. Pleasesend them to Ken Miller at the Regional RebuildCenter (RRC) or phone them in at 972-5800.

Division to staff is proud of what it's achieved.

"No other busproperty in the

nation can comedose to this superior

performance."

Dirthsorn to Division 5MechanicArmando Tapiaand his wife,

Julie, a son, Armando,Jr. during the morningof Nov. ii, 1993 atKaiser-PermanenteHospital in Bellflower.He weighed in of 8 lbs.,8 oz. and was 14 incheslong. Writes Armando,"He makes our familycomplete!" E

MIR NEWS

Applause!

RCC Wins Another Award

RCC was recently honored by CalTrans with the1993 Excellence in Transportation Facilities

Award" for the Green Line segmental bridges atthe RCC Board meeting in January.

Pictured from left are Raul Perez, RCC Boardalternate; Bob Kruse, RCC Board chairman; EdMcSpedon, MTA executive officer, constructionand RCC president; Carl Raggio, RCC Board mem-ber; and David Anderson, RCC Board member.

MTA's Vince Pellegrin Leaves for NYTA

Engineering Manager Vince Pellegrin, who over-saw the MTA's Alternative Fuels program, wasrecently bid a fond farewell by the MTA Boardfor his 12 years of outstanding service to theagency. Pellegrin heads to the New York TransitAuthority, where he will direct a similar pro-gram. Here, Pellegrin receives congratulationsfrom MTA Director Evan Braude and ExecutiveOfficer, Operations Art Leahy.

Rafael Murrillo SelectedOperator of the Month

Rafael Murrillo, an MTA bus Operator for thepast 18 years, has been named Bus Operator ofthe Month for November 1993.

The Laguna Niguel resident works at Division 12in Long Beach and operates lines 6o and 232which run from Long Beach into downtown LosAngeles and Long Beach to LAX.

In his 18 years of service with the MTA, he hasnever been late for an assignment and has notbeen off work because of an illness in the lastfour years. He has received numerous letters ofcommendation and has been chosen twicebefore as an MTA bus Operator of the month.

Murrillo describes himself as a people lover andprimarily enjoys senior citizens and small chil-dren. When operating his route, he believes youhave to pay a little more attention.

"Give them a little kindness and they seem toperk up and smile," he says.

Murrillo likes to fish and travel in his spare time.

Transit Police Trio Deliver Baby

Officers Aerwin Angus, Joseph Cupo, and SeniorOfficer Angel Frias were in the baby businessrecently. Angus and Cupo, on patrol in the San

See Baby, page

GHOST Skt. James Willis presents bill for $38,000 indamages to the parents of twojuvenile vandalismsuspects.

MIR NEWS,

Transit Police Sun Tanenby Sgt. Shari Barberic

hanks to the efforts of Transit PoliceGHOST officers and MTA maintenanceemployees, several notorious taggers arein custody.

The first investigation began in early inNovember when.Maintenance Supervisor JimmieJimenez contacted GHOST to report that severalbuses were severely damaged by taggers "scrib-ing" or etching graffiti. Follow-up determinedthat one suspect, using the moniker "Big Lou"had caused most of the damage.

Principal ID's Tagger as Former Student

The next day GHOST officers Larry Barr and JoseMartinez met with the dean of Garfield HighSchool, who identified "Big Lou" as a former stu-dent of that school and provided officers withhis true name. Through contacts with street

informants, officerslearned that Big Lou wasthe leader of a crew oftaggers, known as the"Running the DistrictMob" (RTDM).

GHOST officers subse-quently organized andconducted an undercoversurveillance aboard aGarfield High School"tripper." Officer AngelaLiljeblad saw Big Lou aswell as several otherGarfield High School stu-dents vandalizing bus#2005. Additional officerswere requested to assistin the arrests. OfficersBarr, Martinez, Linda

GHOST officer serve search warrant at home of juvenile vat

Slaughter, LaMark Williams, John Hardison,Charles Lewis, Robert Leffler, James Ferrell, IsaacHill, Ira Terry, and Leonard Avila arrived anddeployed tactically, insuring safe apprehensionof the suspects.

Big Lou, another unidentified adult suspect, andfour juvenile suspects were arrested for vandal-izing bus x2oo5, and were booked on misde-meanor charges.

Suspect Linked to$mo,000 Damage to MTA

Officers Barr and Martinez conducted an exten-sive follow-up investigation and determined thatBig Lou had been responsible for vandalizinghundreds of buses resulting in an excess of

anchlism offenders.

MW NEWS

Sioo,000 dollars worth of damage to MTAproperty.

Officers sought and were granted a felony arrestwarrant for Big Lou on vandalism charges, andon December 15, 1993, the warrant was served onhim at his residence. Senior Officers RoyRomero, Fred Noya and Luis Hernandez assistedwith entry into Big Lou's residence. OfficerPatrick McCarthy and David Gomez providedassistance during the search of the residenceand the recovery of evidence.

Big Lou was arrested, and officers seized numer-ous items linking him to extensive criminal graf-fiti vandalism over a five-year period.

Graffiti Pair Nabbed

Right on the heels of this success, GHOST offi-cers snared two more high-profile vandals,"SEKT" and "SASH" who were suspected of inflict-ing more than Sioo,000 of graffiti damages toMTA buses.

On Dec. 22, during the early evening hours,GHOST officers David Gomez and Robert Lefflerwere staking out the suspects' residence. Theofficers saw "SEKT" and "SASH" accompanied byanother tagger exit the house. All three juvenileshad graffiti paraphernalia and were headingtoward the bus stop.

GHOST Officers John Rice, George Cranson,Angel Rivera, Isaac Hill, Ira Terry, Leonard Avila,Jose Garcia and Senior Officer Jack Goss wererequested to assist. Thus began a difficult sur-veillance as the officers trailed the trio on busesand on foot, careful to avoid detection by thesuspects.

Persistence and patience paid off for the officerswhen the suspects began tagging numerousbuildings and utility poles in the area of 9th andMaple streets. Officers moved in for the arrest,and the suspects ran in various directions. But,thanks to the officers' carefully plannedapproach, the suspects were arrested withoutincident and charged with felony vandalism.

Child Molestation Suspect Seized

GHOST officers also assisted Patrol personnel inthe arrest of a male adult for child-annoying onDec. 14, 1993.

Senior Officer Brian Burdick and his partner,Officer Christopher Salciccioli were workingpatrol when they received a radio call of a

See Suspect, page 9

Caprice Young

Goodbye,Caplice!

ook for bigachievementsfrom CapriceYoung, a special

assistant in the Office ofthe CEO, who recently wasnamed ass istant deputymayor of city services forthe City of Los Angeles.The talented YaleUniversity graduate saysshe'll miss her former MTAcolleagues. Young, a COROfellow, joined the agencysix years ago, beginning asan intern. "My job was todecide what was going tobe in the emergency sup-ply cabinet," she says. Sherose to the top quickly. Shewas on the design teamthat created the areateams and was the righthand for the LACTC deputydirector of finance andadministration.

Young, who earned hermasters in public policy atU.S.C., is married to SanFernando yalley AreaTeam staffer MarkDierking.

MTA Transit Police Lt. Walt Schick (right) exchangesinformation with the National Guard's Lt. AnthonyMcNamara at National Guard fleadquarters inVan Nuys.

As time progressed, Transit Police were calledupon to assist the Los Angeles PoliceDepartment and Los Angeles County SafetyPolice with control at the FEMA Centers. M

MTA NEWS1

hansit Police Shake into ActionWithin minutes of the 6.6 Northridgequake, Transit Police organized an emer-gency response to assist with disasterrelief efforts and ensure the safety of

MTA patrons, employees and property.

As part of this effort, all officers assigned to theDivision 15 substation in the San Fernando Valleywere tasked with networking with the CaliforniaNational Guard, Red Cross, and the Los AngelesPolice Department to aid public safety programs.

A command post was established at the NationalGuard Headquarters in Van Nuys where TransitPolice liaisoned with other emergency serviceagencies and organized a strategic plan. TransitPolice contacted all Red Cross shelters and tem-porary evacuation sites to assure assistance withpublic transportation needs. MTA police alsoaided the National Guard with transportation ofGuard personnel, at times performing emer-gency transport themselves.

Hm Transit Police Video Spotlights liailGreen Line staff and police team up to produce statewide safety video

"Rail Emergencies - Approach with Caution" isthe title of the latest training video to receiveapproval from the California Commission onPeace Officer Standards and Training (POST)which regulates police training throughout thestate of California.

Produced by Rail Operations Green Line DivisionManager Tom Jasmin, and directed and narratedby Green Line TOS Dennis Villard, the videodetails proper methods for law enforcement per-sonnel to approach rail emergencies.

Lt. Dennis Flowers, Transit Police systems secu-rity supervisor, provided technical advice duringproduction, coordinating with the

Transportation Department and with the LosAngeles city and county fire departments.

The video features Transit Police Sgt. EverettRodriguez and Senior Officer Johnnie Jonesdernonstrating safe procedures for entering thetrain and lowering the pantograph in the eventthe train operator is injured.

MTA Transit Police Lt. Walt Schick, who is incharge of the department's training section, sub-mitted the completed video to POST for certifi-cation. The video will be broadcast statewide tolaw enforcement agencies via the POST SatelliteTelecommunications System at a future date. II

One of Minahan'sfavorite photos.Members of theformer LACTC Fun Clubdonated funds to pay forreconstructive surgeryfor a Kenyan child.

MTA NEWS

Bob Minahan Tuches Hearts in Kayaob Minahan with the MTA advanced tech-nology and economic developmentdepartment recently had the experienceof a lifetime.

Minahan has returned from Nairobi, Kenya,where he played a key role in ensuring that 25ochildren who needed reconstructive surgery for

MTA 's Bob Minahan with Kenyan youngsters aftertheir surgical miracles.

facial deformities from cleft palate, burns andtumors — got it.

Minahan is the logistics coordinator forOperation Smile, a private, non-profit organiza-tion which recently sent three all-volunteerteams of plastic surgeons, anesthesiologists,nurses, and support staff from the United Statesto three hospitals in Kenya. You may recall thatmany members of the former LACTC Fun Clubdonated monies (MTA News, September issue)that covered the cost of a corrective operationfor one child.

Minahan spent two weeks in Kenya where heaccompanied doctors performing surgery over atwo-week period.

"The trip was so satisfying," said Minahan, who isthe project manager for the Ventura aerial align-ment. "lt was gratifying to see the kids get therepairs that will last a lifetime."

Minahan may return to Kenya this summer foranother Operation Lifesaver.

SUSPECT, FROM PAGE 7

possible child molestation suspect aboard asouthbound bus at Pacific Coast Highway andPalos Verdes Boulevard. Subsequent informationfrom Dispatch stated that the suspect had exitedthe bus at PCH and Prospect and was walkingnorthbound.

GHOST officers Tom Cody, Gary Borg, andChristopher Griego were close by and began asearch for the suspect. They located a man fit-ting the suspect's description and detained himpending further investigation. Sgt. Mark Jenningsand Officer Sean Angotti arrived to assist theGHOST officers.

Officers Burdick and Salciccioli contacted thevictim, a 15-year-old male, and transported himto the suspect's location for a field identifica-tion. The victim positively identified the suspectas the man who had tried to touch him and hadpassed him a note threatening to rape him.Officer Burdick conducted an in-depth interviewof the victim and discovered that the suspect, a41-year-old Los Angeles resident, had alsoharassed other adult passengers by grabbingthem and passing lewd notes to them after thebus departed LAX terminal. The officers recov-ered several items of evidence linking the sus-pect to the crime and strengthening the case.

"By actingswiftly, jou,

hopefully,haue discour-aged others

from wantingto do the same

thing."

11111 NEWS

The CallPublic Commendations

A Dear MTA:

have been a regular rideron the Metro Red Linesince its opening thisyear. The service is

adequate and reliable.

The other week I was most dis-turbed to see graffiti at thePershing Square station. You canimagine my surprise when I dis-covered the vandalism had beencompletely removed a couple ofdays later.

I want to commend you on thequick response. By acting swiftlyyou, hopefully, have discouragedothers from wanting to do thesame thing. I also noticed thegreater police presence at thatparticular station following theincident. Bravo!

lt is with pleasure that I willcontinue to ride the subway withthe expectation that it is safe andadds to the quality of life of thecommunity. Keep up the goodwork.

Thank you.Toby BrunoToluca Lake

A Dear MTA:

1 commute to work on the busfour days a week, and the 426line is my lifeblood. 1 would likeyou to know that you have anexceptional driver in Mr. Jesus

Saldana, badge nurtiber 556. Ihave ridden with Mr. Saldanamany times and he has alwaysbeen most courteous, if some-what quiet.

Today, however, Mr. Saldanamade a great difference in mycommute and I would like you toknow about it. I live close to mystop, but I have to cross a verybusy divided street at a pointwhere there is no signal to get tothe stop.

This morning, I was a tad late andtraffic was heavy. Shortly afterpulling away from the stop, Mr.Saldana saw me stranded on theother side of the road. Motioningfor me to cross, he stopped thebus and waited until 1 couldreach him, knowing that the nextbus was 25 minutes late. I certain-ly didn't even hope for that kindof service, and although Im sureit probably isn't in the rulebook,I've yet to find any rider whodoesn't applaud those driverswho make an exception to assistother riders in need of help.

As a "regular," it is wonderful toknow that I am person, not just änumber, in Mr. Saldana's profes-sional care, I hope that MTA alsorecognizes the fine service heprovides.

Sincerely,Marilyn SteinVan Nuys

A Dear MTA:

Today, my day started poorly —my car broke down.

Therefore, I had to take the bus!Usually an uncomfortable experi-ence for me, this time proved tobe more than enjoyable.

On boarding, I asked the driverhow much for the fare amount.He answered with a smile. I thennoticed him give a thumbs upsign to an elderly citizen acrossSanta Monica Boulevard. Heannounced over the P.A. systemthat we were waiting for a pas-senger. Nobody grumbled, and ...when the man stepped up toshow his pass he had the bright-est smile I've seen in a long time.

lt made my day alot better.

The driver continued west callingeach street and being altogethera very pleasant and courteousperson.

At Las Palmas, 1 asked him hisname, which was RubenHernandez, He was driving bus#9o45, which I might just takeagain for the kicks of it.

Sincerely,Rick MetzlerHollywood

1

Bob Cashin (left)acceptsCHP award from ChiefEd Gomez.

Mfil NEWS

Equipment Maintenance Ntends hat to floinelesstuffed teddy bears, miniature fire trucks,

and bottles of perfume practically spilledout of the two barrels that Mechanic JessRamsey hauled into the building that

houses the Homeless Outreach Program at Sixth

and Ceres near downtown.

The gifts were courtesy of Equipment Maintenanceemployees, who, once again, outdid themselvesduring the department's recent annual charity

drive.

The drive was spearheaded by employees MaryMullaly, Stella Duncan, Jo Derry, Linda Shay,Ellen Levine, Cindy Waller, and Ramsey. lt culmi-

nated in a potluck party at the CentralMaintenance Facility, with 75 members of thedepartment bringing a dish native to the country

from which their families emigrated.

"We also made stuiTed animal centerpieces to

Cindy Walter, Stella Duncan, and Mary Mullaly, whoorchestrated the charity drive, with some friends.

give to the homeless," said Mullaly, a clerk whowas the chairwoman of the toy drive.

The group selected both the Homeless OutreachProgram Los Angeles Commission for Alcoholand Drug Abuse to receive the goodies.

Pictured from left are Directors Met Wilson,Antonio Villaraigosa, Officer Aerwin Angus,Director Hal Croyts, Officer Joseph Cupo,Director John Fasana, Senior Officer Angel Frias,and Police Chief Sharon Papa.

BABY, FROM PAGE;

Fernando Valley, were flagged down by a manscreaming that his wife was about to have a

baby. The pair radioed Transit Police headquar-ters downtown. They got Frias, who had done

the deed before, and he relayed instructions to

them. As soon as the little guy was born, the twoofficers wrapped him in a blanket and sat tightuntil paramedics came.

The three officers were cheered by the Board ata recent Safety Ad Hoc Committee Meeting.

Bob Cashin Honored

Robert Cashin, director of the MTA's SoutheastArea Team, was recently presented with the

California Highway Patrol's Division Chief'sCommendation for outstanding performance.

Cashin received kudos for the implementation of

the successful Metro Freeway Service Patrol incoordination with the CHP, and for the creationand implementation of the enhanced Major

lncident Response Program. The commendationalso notes his obtaining funding for the Los

Angeles Communcation Center's ComputerAided Dispatch (CAD) system upgrade.

MTA NEWS

MTA News is printedon recycled paper.

Managing Editor:Andrea Greene

Photos:Kelly Harriger

Art Director:Anne Roubideaux

Printing:MTA Printing ServicesAl Moore, Manager

WINS TON, FROM PAGE 3

Winston, whose Sports idol is Magic Johnson,has traveled throughout the world — and hestarted doing so at an early age. He frowns onthe idea that one waits until retirement to dothose favorite things, go those dream places.People should act on their plans as soon as they

Clip and Send In!If you would like to share your unit's achieve-ments with us, please write the particulars downon this form and send lt to:

Andrea Greene, Managing EditorMTA News

818 West Seventh, Suite 1100Los Angeles, Ca 90017

can afford to, he says. "When you stop working,you feel old — and that's when despair, tiredness,and the feeling of having been cheated set in."

"The world cloesn't owe me anything," hedeclares, before zipping up two flights of stairs tohis manager's office. "That's why Fm still here." E

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