tracking menu manual - dsv track & trace login user manual.pdf · tracking menu – manual...

1 Tracking and Tracing my shipments V1 09 2012_DSV

TRACKING MENU – MANUAL

April 2014


TRACKING AND TRACING

D-TRACK

Contents INTRODUCTION - LOG IN TO D-TRACK ............................................................................................................ 4

SEARCHING FOR A SHIPMENT ........................................................................................................................ 4

SIMPLE SEARCH ........................................................................................................................................................ 4

QUICK SEARCH ................................................................................................................................................ 6

ADVANCED SEARCH ........................................................................................................................................ 7

DOCUMENT SEARCH ..................................................................................................................................... 10

EVENTS SEARCH ............................................................................................................................................ 11

REFERENCES SEARCH .................................................................................................................................... 12

PO FOLLOW UP SEARCH (optional) .............................................................................................................. 13

SEARCH USING TEMPLATE ................................................................................................................................ 14

LOOKING FOR RESULTS ............................................................................................................................................ 15

SHIPMENT SEARCH RESULT .......................................................................................................................... 16

RESULT TAB ....................................................................................................................................................... 16

HIDE OR UNHIDE COLUMNS ......................................................................................................................... 18

SORTING SHIPMENTS ................................................................................................................................... 19

FILTERING SHIPMENTS ................................................................................................................................. 19

OTHER FILTERING OPTIONS .......................................................................................................................... 20

DOWNLOADING RESULTS ................................................................................................................................. 21


VIEW SHIPMENT DETAILS ............................................................................................................................ 22

SHIPMENT DETAIL ................................................................................................................................................... 23

PO DATA (OPTIONAL) ........................................................................................................................................... 24

EVENTS DATA .................................................................................................................................................... 25

RELATED DOCUMENTS (OPTIONAL) ..................................................................................................................... 25


INTRODUCTION - LOG IN TO D-TRACK

Use the Internet Explorer browser version 6 or higher. Then, go to the D-Track URL which is:

http://www.tracktrace.dsv.com/newtracking/login.jsp and enter your Username and

Password, then click “Login”.

SEARCHING FOR A SHIPMENT

SIMPLE SEARCH

Click on TRACKING, and then select the mode of transport of your shipment in the combo

box:

You can tell the system to ignore the case by clicking on PARAMETERS and tick IGNORE CASE:

http://www.tracktrace.dsv.com/newtracking/login.jsp


In the “Search” tab, the user can search for shipments using different sub-panels, allowing

Quick Search, Advanced Search, Document Search, Event Search, and References Search.

The different panels displayed on the search screen can be expanded/collapsed using the

button.

Each sub-panel is always presented the same way, containing the following elements:

The criteria (meaning data used as a search criterion, for example Shipment ID,

country code, Consignor’s name, etc…) can be selected by using either radio buttons,

or dropdown lists.

The operator : the user can choose the operator used for search, for example :

o “equals”, “not equals”

o “begins with”, “ends with”

o “contains”, “not contain”

o “in”, “not in”

o “is empty”, “is not empty”

o For dates criteria :

“is between”

“equals”, “not equals”

“is after”, “is before”

The value: the user enters the searched value in a text field, or in two text fields in

case of range of values.


QUICK SEARCH

Depending on the mode of transport chosen, a different screen appears.

Airfreight:

Seafreight:

The “Quick Search” panel is displayed by default when the user displays the Tracking

module.


It allows user to do a quick search using the most commons criteria, for example:

”Any Reference”: Search on any reference: Shipment ID, Shipper's reference,

Consignee's reference, etc...

Search on ”HBL / HAWB number”

Search on ”Shipper’s reference”

Search on ”Consignee’s reference”

Search on ”Doc reference” : can be document ID, reference number, document name

Enter search criteria or just hit the search button directly to view the last 90 days shipments

based on ETD.

ADVANCED SEARCH

Depending on the mode of transport chosen, a different screen appears.

Airfreight:

Seafreight:


As for other panel, the advanced search has different criteria (shipper/ cnee, date,

departure, destination etc…), different operators (equals to, is between, not equals to etc…)

and textfields.

Some criteria have other criterions.

Example below: while selecting shipper/ consignee, you can select either the criterion

“shipper’s name, shipper’s ref, consignee’s name, consignee’s ref.

While looking for a shipment, please try to give enter more criteria possible as DTT will, by

default, always apply the criteria of date range of “last 90 days of ETD”.

Example: while looking for a container, always give a date range to the container (because if

the container has been shipped 4 months ago, you will see no result)


In order to help you finding the right code to use (port code, country code, vessel, carrier,

airline …) some criteria have dots alongside the field.

Ex: searching for shipments from France but I do not know the country code to use.

- Then type “FR” or “china” and click either on the grey dot (in BLACK) and it will look

after countries containing “FR” in their name:

- Or click either on the orange dot (in RED) and it will look after countries which code is

“FR”:


Please note the system is checking the validity of the container number:

DOCUMENT SEARCH

This panel can be used to search Shipments based on documents associated to the

shipment.

Shipments can be searched based on the following types of documents:

Packing List

HAWB / HBL

COMMERCIAL INVOICE

PURCHASE ORDER


This ”document-oriented” search can of course be combined with other criteria in ”Quick

Search”, ”Advanced Search”, and any other search panels displayed on screen.

EVENTS SEARCH

This panel can be used to search Shipments based on events associated to the shipment.

In this panel, the user can combine up to 3 “events-oriented” criteria.

To add an “event-oriented” criteria, the user has to:

click on the checkbox to enable the criteria

select an event code on the dropdown list

select a search ”operator” (can be ”is between”, ”equals”, ”is after”, ”is before”, ”is

missing”, ”is not missing”)

enter a date or a date range in the corresponding textfields (no textfield is displayed

if ”is missing” or ”is not missing” is selected as an operator).


REFERENCES SEARCH

This panel can be used to search Shipments based on shipment/package references

associated to the shipment.

The user can select a Qualifier code in a dropdown list containing a predefined list of

qualifier codes, and can enter a value for the reference itself.


PO FOLLOW UP SEARCH (OPTIONAL)

This panel can be used to search Shipments based on PO information associated to the

shipment.

The user can select a Qualifier code in a dropdown list containing a predefined list of

qualifier codes, and can enter a value for the reference itself.


SEARCH USING TEMPLATE

The user can configure search and save its search for later use.

To save the current search set up, use the button.

To navigate between saved searched, use the arrows buttons. When the user clicks on one

of these buttons, the criteria, operators and values saved by the users will be displayed on

screen, meaning the search form will be populated with all values previously saved by the

user.


LOOKING FOR RESULTS

Once the criteria filled in, you can either click on SEARCH button or CONTAINERS button:

Search: the results will be showed classified per shipment.

Containers: the results will be showed classified per containers. (only for seafreight)

POMS (only for POM customers): the result will show PO information for the specified

shipments.

“Rules of thumb” for faster search:

The more criteria you will use, the faster the search will be

The more restrictive criteria you will use, the faster the search will be :

o try to avoid use of ”Any reference” search

o prefer use of “ID” criteria

The more restrictive operator you will use, the faster the search will be :


Search will be slower if “ignore case” is checked

SHIPMENT SEARCH RESULT

Pressing the search button will automatically place the user in the result tab to view the

shipments.

RESULT TAB

This is the shipment summary screen, which displays in the result tab:

Result screen for POMs research:


You can adjust the column width of the results’ fields to fit all results fields on the screen

without scrolling.

Adjusting column width: Position the mouse cursor between two columns and move the line

between the two fields.


HIDE OR UNHIDE COLUMNS

To hide a column: Double-click on the data in the column that you want to hide.

For example, to hide the “shipper” column, double click in the column SHIPPER and select

HIDE/SHOW:

To unhide a column, double click on any data, then click on “Show: + the data you want to

show”


SORTING SHIPMENTS

Double-click on the data you wish to sort by in order to invoke the data options menu which

provides the appropriate options.

Ex: To sort by Consignee, right click on any Consignee

Then click Ascending or Descending to sort by Consignee

FILTERING SHIPMENTS

Filters allow one to drill down the results or “filter out” unwanted data.

For the sample data shown, imagine we want to apply filter to show only shipments to

consignee SOCIETY

First double-click any SOCIETY to invoke the data options menu.

Then click on “include only this value”

The Filter applied: Now the shipment summary screen is displaying only shipments to

SOCIETY.


The following symbol is showing the user that the filter applied. Here, the filter is on

Consignee.

To remove a filter, double-click on the filtered data to invoke the data options menu.

Then click on “Remove Filter”

OTHER FILTERING OPTIONS

Greater than or equal to this value – For example, apply this filter to a date in the ETA field

to show shipments on or after that date

Less than or equal to this value – For example, apply filter to a date in the ETA field to shows

shipments on or before that date

Contains keyword – For example, keyword filter “SK” applied to the Flight N° column will

show shipments with carrier “SK”

Exclude this value – For example, if you don’t want to see a certain AWB in the results, click

on the AWB and apply this filter


DOWNLOADING RESULTS

Use a search to limit the shipments to the ones needed for download

Then, click an XLS button to export shipments to a Microsoft excel spreadsheet

TIP: For Ocean shipments, the gray dot XLS button provides the report on a container basis.

The red dot XLS button provides the report on a shipment basis.

Here is a sample of shipment data report downloaded to Excel:

The report above displays basic DTT shipment data.

In case, a pop up screens appears and disappears suddenly, please look at annex 1 for

Internet settings allowing report download.


VIEW SHIPMENT DETAILS

To view shipment details, first double-click anywhere on the shipment of interest to bring

out the data options menu. Then click Show detail page...

Any of these gray bars, Cargo Status through PO Items, will expand to an information pane

with a single click after the detail page has been shown.

Single click the gray bar on an open pane to close it.


SHIPMENT DETAIL

Display B/L as pdf for

printing, saving or

emailing

Print detail page


PO DATA (OPTIONAL)

For ocean shipments with the Shipment Detail page open, user can click “edit” to view PO

numbers for each container.

Upon clicking Edit, the following window will display for PO information.


EVENTS DATA

To see the shipment status, double-click the shipment then click the Events accordion pane.

Or, if you have the shipment’s detail page open, just click the Events accordion pane directly.

RELATED DOCUMENTS (OPTIONAL)

The paper clip symbol indicates that the shipment has related documents to view.


To see the document(s), first open the shipment detail pane, then click the Related

Documents gray bar to open the Related Documents information pane.

Once open, the Related Documents pane reveals information about the documents attached

to a shipment as shown in the sample below.

Click a document’s name to open it for reading or saving to your pc.

If documents do not open or download, your browsers settings may need to be adjusted.

Please contact your IT department for settings.