1. GROUP OVERVIEW 1.1 OVERVIEW:

The US $6 billion Mahindra Group is among the top 10 industrial houses in India. Mahindra & Mahindra is the only Indian company among the top three tractor manufacturers in the world. Mahindra’s Farm Equipment Sector has recently won the Japan Quality Medal, the only tractor company worldwide to be bestowed this honor. It also holds the distinction of being the only tractor company worldwide to win the Deming Prize. Mahindra is the market leader in multi-utility vehicles in India. It made a milestone entry into the passenger car segment with Logan. The Group has a leading presence in key sectors of the Indian economy, including the financial services, trade and logistics, automotive components, information technology, and infrastructure development.

With over 62 years of manufacturing experience, the Mahindra Group has built a strong base in technology, engineering, marketing and distribution which are keys to its evolution as a customer-centric organization. The Group employs over 50,000 people and has several state-of-the-art facilities in India and overseas.

The Mahindra Group has ambitious global aspirations and has a presence on five continents. Mahindra products are today available on every continent except Antarctica. M&M has one tractor manufacturing plant in China, three assembly plants in the United States and one at Brisbane, Australia. It has made strategic acquisitions across the globe including Stokes Forgings (UK), Jeco Holding AG (Germany) and Schoneweiss & Co GmbH (Germany). Its global subsidiaries include Mahindra Europe Srl. based in Italy, Mahindra USA Inc. and Mahindra South Africa.

M&M has entered into partnerships with international companies like Renault SA, France, and International Truck and Engine Corporation, USA. Forbes has ranked the Mahindra Group in its Top 200 list of the World’s Most Reputable Companies and in the Top 10 list of Most Reputable Indian companies. Mahindra has recently been honored with the Bombay Chamber Good Corporate Citizen Award for 2006-07.

1.2 FOUNDERS J.C. & K.C. Mahindra, the founders of the Mahindra Group, had the same ambition: to prove to themselves and the world that Indians were capable of being the best at whatever they chose to do. Accordingly, they gave up their professional careers at TISCO and Martin Burn respectively, and risked becoming entrepreneurs by setting up their own company: Mahindra & Mahindra.

 It was under their inspiring leadership that Mahindra & Mahindra made the first indigenous Jeep in the country in 1949. Their innovative spirit also showed during the days when the Company was the leading importer of steel in the country. J.C. & K.C. Mahindra had to persuade the Indian Government to buy French rails for the fledgling Indian Railways because they felt that the British specifications were obsolete and not the best suited. To convince government officials of the superiority of the French product, they laid down a short length of rail line with French rails and invited the government authorities for a ride. During the journey, chilled champagne was served in glasses filled to the brim. Legend has it that the train raced along, but not a single drop of champagne was spilled, so smooth were the French rails. Needless to say, they made their point.

1.3 The Board of Directors The Board of Directors of the Company has, as its members, eminent persons from Industry, Finance, Investment and other branches of business, who bring diverse experience and expertise to the Board. The Company's current Board of Directors is as follows:

1. Mr. Keshub Mahindra -Chairman 2. Mr. Anand G. Mahindra -Vice Chairman and Managing Director 3. Deepak Shantilal Parekh- Director 4. Nadir Burjorji Godrej- Director 5. M. M. Murugappan- Director 6. Bharat Narotam Doshi -Executive Director & Group Chief Financial Officer 7. Arun Kumar Nanda- Executive Director & Secretary 8. Narayanan Vaghul- Director 9. Dr. Ashok Sekhar Ganguly- Director 10. R. K. Kulkarni- Director 11. Anupam Pradip Puri- Director 12. Thomas Mathew T. -Nominee of LIC

Mr. KESHUB MAHINDRA  Mr. Keshub Mahindra, Chairman of Mahindra & Mahindra Ltd., is a graduate from Wharton, University of Pennsylvania, USA. After joining the Company in 1947, he became the Chairman in 1963. Over five decades, his continuous involvement has enabled the Mahindra Group to reach where it is today. 

MR. ANAND G. MAHINDRA Mr. Anand G. Mahindra, Vice Chairman and Managing Director of Mahindra & Mahindra Ltd., graduated from Harvard College, Cambridge, Massachusetts, Magna cum Laude (High Honors). In 1981 he secured an MBA degree from the Harvard Business School, Boston, Massachusetts. He returned to India that year and joined Mahindra Ugine Steel Company Ltd (MUSCO), the country's foremost producer of specialty steels, as Executive Assistant to the Finance Director. In 1989 he was appointed President and Deputy Managing Director of the company. During his stint at MUSCO, he initiated the Mahindra Group's diversification into the new business areas of real estate development and hospitality management.In the summer of 1991, he was appointed Deputy Managing Director of Mahindra & Mahindra Ltd., the country's dominant producer of off-road vehicles and agricultural tractors.

2. PRODUCTS AND SERVICES A US$ 6 billion conglomerate that has a strong presence in virtually every sector it's present in, across the globe. The Mahindra Group is a leader in such diverse businesses as automobiles, engines, telecom software, holidays, rural finance, telecom software, engineering and stamping and steel too. It's a journey that began with making general purpose utility vehicles in 1945 and has been driven by its motivation to excel ever since. Automotive

4/3 Wheelers - Automotive Sector - Domestic Pick – Ups Automotive Sector - Domestic LCVs - Mahindra International SUVs Automotive Sector - Domestic Used cars - Purchase, Sale and Finance First Choice UVs Automotive Sector - Domestic Farm Equipment

Agri inputs and services - Mahindra Agribusiness Engines Farm Equipment Sector - Domestic Farm Implements Farm Equipment Sector - Domestic Tractors Farm Equipment Sector - Domestic Mahindra Gujarat Tractor Trade & Financial Services

Ferro Alloys and Metal Scrap Mahindra Intertrade Insurance and Risk Management Services Mahindra Insurance Brokers Loans and Mutual Fund Distribution Mahindra Finance Steel and Steel Related Services Mahindra Intertrade Technical Products and Services Mahindra Intertrade Toys and Apparel Mahindra Intertrade

Information Technology

Dealership Management - Mahindra Logisoft Facility Management - Mahindra Logisoft Software Solutions Tech Mahindra Bristlecone Mahindra Logisoft Infrastructure Development

Development of Infrastructure Projects Mahindra Infrastructure Developers Engineering consultancy Mahindra Acres Consulting Engineers Information Security Consultancy Mahindra Special Services Group Integrated Business Cities Mahindra World City Lifetime holidays Mahindra Holidays & Resorts Living Spaces and Working Spaces Mahindra Life spaces Systech

Composites - Mahindra Composites Engineering Services Mahindra Engineering Forgings Mahindra Forgings Gears Mahindra Gears Service Centre for Automotive and Electrical Steels Mahindra Steel Service Centre Sourcing of Auto Components Mahindra Sourcing Stampings and Steel Mahindra Steel Products  Specialty Business

Ash Handling Equipments for Power Plants Mahindra AshTech Corporate People Movement Mahindra Logistics Defense Vehicles Mahindra Defense Systems Supply Chain Management Mahindra Logistics

3. FARM EQUIPMENT SECTOR 3.1 Overview: The Mahindra Group's Farm Equipment Sector has a significant presence across six continents. It is among the top five tractor brands in the world, with its own state-of-the-art plants in India, USA, China and Australia, and a capacity to produce 1, 50,000 tractors a year. The Group has a network of 800 dealers world-wide. In the domestic business, the Farm Equipment Sector has had an unparalleled market leadership for the last 24 years. It is the largest producer of tractors in India. Mahindra & Mahindra recently consolidated it position as the leader of the Indian tractor industry when it acquired 43% stake in Punjab Tractors, the owner of the leading Swaraj brand of tractors. The international operations of the Farm Equipment Sector are spread across six continents. It has state-of-the-art manufacturing plants in India, USA, China and Australia.   Mahindra Gujarat Tractor, acquired by Mahindra & Mahindra from the Government of Gujarat in 1999, is the oldest running tractor unit in the country. The Mahindra Group has a 60% stake and the balance 40% is with the Government of Gujarat. Mahindra Agribusiness integrates the food chain by providing quality inputs and farm solutions to post-harvest management of high value farm produce. The Company's core business is to provide supply chain services to organized retail, to both export and domestic markets for fresh fruits and vegetables as well as to the food processing industry. Mahindra Agribusiness is the first Indian corporate body to be awarded EUREGAP certificate as ‘Primary Market Organization’ for Grapes. 

3.1 DOMESTIC OPERATIONS Overview: The Mahindra Group's Farm Equipment Sector is the largest producer of agricultural tractors in India. It has enjoyed an unparalleled market leadership in the domestic market for the last 25 years. With a 30% market share, the Bhoomiputra, Shaan, Sarpanch and Arjun Ultra-1 brand of tractors give the Group's Farm Equipment Sector a presence in all the major tractor segments in India. It has a large customer base of 13, 00,000 satisfied customers and the deepest distribution reach. The Sector has four manufacturing facilities in India, located in Mumbai and Nagpur in Maharashtra, Rudrapur in Uttaranchal and Jaipur in Rajasthan. The Farm Equipment Sector has always been a process driven organization with a strong focus on its quality systems. The TQM movement in the Sector has brought accolades like the most coveted Deming Application Prize, making it the first tractor company in the world to win recognition of this stature. Mahindra & Mahindra has recently acquired Punjab Tractors and now owns 63.3 % stake in Punjab Tractors Limited, 20 % stake in Swaraj Automotives Limited and 0.06 % stake in Swaraj Engines Limited. PTL is a strategic fit to the company, as it comes with its strength of efficient design (strong R&D abilities) and the Brand Swaraj, which has a reputation of being a reliable product. Benefits of this acquisition include advantages of economies of scale, sourcing benefits and some amount of vendor rationalization.

3.2 MAHINDRA GUJARAT TRACTORS Overview: Mahindra Gujarat Tractor is the oldest tractor unit in India. Established in 1954 as Hindustan Tractors, it was nationalised in 1978 and subsequently renamed Gujarat Tractor Corporation Limited, with the Government of Gujarat assuming a 100% ownership. A majority stake was acquired by Mahindra & Mahindra in 1999, and the Company underwent yet another change of name: Mahindra Gujarat Tractor Limited. Currently, the Mahindra Group has a 60% stake and the balance 40% is with the Government of Gujarat. It sells about 3000 tractors p.a. under the brand name Shaktimaan and has a manufacturing plant in Baroda.

 

3.3 INTERNATIONAL OPERATIONS Overview: Mahindra USA is a wholly owned subsidiary of Mahindra & Mahindra. Over the years, Mahindra USA has grown by leaps and bounds and has reinforced its position in the Compact and Utility segment. It works hand in hand with a network of hundreds of leading  Tractor dealers throughout the country to provide its American customers complete product support and quality After Sales Service. The company has three assembly plants in the USA -- Houston (Texas), Calhoun (Georgia) and Redbluff (California). Mahindra Australia, based in Brisbane, is a branch of the global farm equipment manufacturer, Mahindra & Mahindra. It currently offers a complete line of 2WD and 4WD Compact and Utility models with an option to have performance matched attachments like Loaders and Mowers. Mahindra China Tractors, a joint venture between the Jiangling Motors Company Group and Mahindra & Mahindra, started operations in July 2005. It will see Mahindra & Mahindra further expanding the product range and developing more tractors for China as well as other overseas markets.

3.4 MAHINDRA POWEROL Overview: Mahindra & Mahindra Ltd., the tractor and utility vehicle major, entered the field of Power Generation in 2001. Today, M&M engines under the brand name Powerol are powering Diesel Generating sets up to a rating of 62.5 KVA.partnership between M&M and Renault. An investment of 125 million euros (Rs. 700 crore) was announced to set up a production capacity of 50,000 cars per year. M&M powered DG sets are certified for the stringent Noise and Pollution norms made mandatory by CPCB (Central Pollution Control Board). Engines are also suitable for Industrial applications like Crane, Compressors, Forklifts, Rice Mills & Concrete Mixers. Engines are also suitable for agriculture and marine applications.  Performance:M&M powered DG sets have already become the 1st choice of Telecom majors like Reliance Infocomm, Airtel, Tata Tele, Hutch, Nokia, BSNL, MTNL etc to support their communication network spread across the country. This has led to M&M already dominating the Telecom segment. Recently Mahindra Powerol has won Frost & Sullivan Voice of Customer award for the most preferred brand in telecom cell-sites segment.  Besides Telecom, Mahindra Powerol DG sets are attracting customers from a diverse cross-section of industries. Among others, State Bank Of India, ICICI Bank, J&K Bank, Department of Posts, ITC, Asian Paints, Sahara Housing, IOCL, BPCL, HPCL, IBP, Reliance Petroleum, Essar Oil etc., are also customers of Powerol.  

Features:M&M engines have a unique feature:1. ‘A1 Class’ governing2. Compact size3. Low vibration4. Fuel efficient Service:M&M are taking care of the entire value chain of customers. This not only covers areas like personalized transportation of the DG sets, Installation & Commissioning etc., but also encompasses the Annual and Comprehensive Maintenance Contracts at the other end of the spectrum. An exclusive after-sales-service network, numbering over 130 outlets, created for this new division covers every corner of the country including J&K, Andaman and Northeast. Finance:Keeping in view yet another critical requirement of customers, M&M have joined hands with leading finance companies to provide Retail Finance to customers. Notably, this is the first time that organized Retail Finance is offered in the DG set industry.

3.5 MAHINDRA VISHWAS: It was launched in the year 2001 with a mission to bring prosperity into the lives of small and marginal farmers, by providing them refurbished tractors (of any Brand) of benchmark quality along with the support of Quality certification, Warranty and Free services.

Mahindra Vishwas also helps the customers who wish to exchange their old tractor (any Brand) for a new Mahindra tractor by offering them best price for their old tractor and by helping them in getting a new tractor from our Dealers.

Mahindra Vishwas has successfully organized the used tractor business by:

* Assuring a good quality tractor *Presenting a credible dealer *Offering trustworthy service facility *Making easy finance options available *Comforting the customer by offering warranty

Mile Stones:

*Exponential growth in certified tractor sales in last 5 years. *Pan India reach through our extensive network of dealers. *Retail Finance tie-ups established pan India with various banks like, MMFSL, Shriram *Transport Finance Company Ltd, SBI, Allahabad Bank, ICICI and many other commercial

and Gramin Banks to make the finance option available at competitive terms & conditions to the customers. *Collaborated with banks and NBFC to help them liquidate their repossessed tractor

stocks.  

How MV certified tractor is better than any other used tractor?  

1. Evaluation of the tractor is done by M&M personnel using an 81 point checklist to find out the condition & required refurbishment.

2. The details of the refurbishment are shared with the customer to bring transparency into the deal.

3. A certificate of quality is also provided with every tractor sold by Mahindra Vishwas. The quality is rated through Stars which range from 2 star to 5 star (best quality). This helps

the customer in making a better purchase decision.

4. Mahindra Vishwas certified tractor comes with a warranty of ½ - 1 year.

5. Customers get the benefit of labour free services.

6. Genuine Castrol lubricants are used for servicing (lubricants are directly supplied by Castrol India under our strategic tie-up)

4. CORPORATE SOCIAL RESPONSIBILITY Corporate Social Responsibility has always been an integral part of the Mahindra Group's vision and the cornerstone of our Core Value of Good Corporate Citizenship. - Keshub Mahindra, Chairman The Mahindra Group defines Corporate Social Responsibility as making socially responsible products, engaging in socially responsible employee relations and making a commitment to the community around it. At the Mahindra Group, Corporate Social Responsibility is not just a duty; it's a way of life.  In 2005, the Group celebrated its 60th anniversary by renewing its commitment to Corporate Social Responsibility. It pledged to dedicate 1% of its profit (after tax), on a continuous basis towards Corporate Social Responsibility. A unique kind of ESOPs - Employee Social Options was launched to enable Mahindra employees to involve themselves in socially responsible activities of their choice. The Group also announced a special gift: to provide free cochlear implants to 60 profoundly hearing-impaired, under-privileged children. In addition to giving impetus to the Nanhi Kali project for the girl child and the Mahindra All India Talent Scholarship for the economically disadvantaged, the Mahindra Group is planning to set up two Mahindra Pride Schools. These schools will offer a variety of courses, with an emphasis on employability, including training for Information Technology, Retail, and Automotive Engineering etc. They will provide new skills and capabilities to the weaker sections of society, particularly the scheduled castes and scheduled tribe youth. While these projects are already underway, plans for more social initiatives are on the anvil.

6.1 Background:Jaipur plant was established in March 2002 to produce Tractors from skids received from Mumbai Plant. This plant was started as a satellite plant to cater local (Rajasthan) demand. In the year F-2003 i.e. during the Deming Exam year, Tractor production was started with receipt of Engine, Transmission and Other components from Nagpur and Mumbai Plant. In year F-2003, 1043 tractors were produced. Over the years production has grown by five times, by the end of year F-2007 Jaipur have produced 5911 tractors. In F-2008, tractor production went down by 2893 because of total market de growth; Plan of Jaipur plant had been revised.When tractor production was started Model mix combinations of Jaipur was 3 Models and 7 Variants. Presently Jaipur is producing 4 models and 16 variants. Jaipur has one manufacturing manager and the supporting functions are Quality, SCPC, ER and D, HR, Accounts and Excise and Business Excellence who are based at Jaipur and have a functional reporting in Mumbai. These departments support manufacturing in terms of improvements in Schedule Adherence, Inventory control, Manpower availability, Improving the housekeeping and continuous improvement process. At Jaipur plant only tractor Assembly is carried out. Engine, Transmission and Painted sheet metal are received from Mumbai & Rudrapur Plant and Child parts are produced from SSBU approved suppliers and also sent by Nagpur plant. Assembly of tractors is carried out on 3 stages namely Pre painting assembly, Painting followed by paint baking, Post painting assembly. As a key towards innovation Jaipur plant introduced new material storage system called as “Slim Cubid” for C category items and various cost saving initiatives is being carried out.Along with Quality management systems equal focus is on System related to Environment, Occupational Health and Safety. Jaipur Plant is certified for ISO-9000:2000 and TS 16949 for Quality system and ISO-14001 and OHSAS-18001 for EMS and OH and S, which is resulted in improving the quality as well as reduction in accidents, incidents and first aid injuries.

6.2 TQM Activities: A) Lean ManufacturingDuring the establishment of the plant in F-2003 concept of Lean Manufacturing was slowly incorporated to achieve the targets and improve upon manufacturing quality, schedule adherence, reduce the equipment breakdowns and Improvements Productivity. These efforts are continued since then.

* Improvement in manufacturing Quality The two aspect of manufacturing quality are – Improvements in Field Quality and Improvement in in-house quality.* Improvement in Field Quality (0-250 hrs) In manufacturing, the percentage of Field complaints in first 250 hrs of running is taken as the measure of field quality. The vital defects which results into majority of failures are analysed in cross functional approach with lead role of Product Quality PU. Root cause identification followed by validation and implementation of solutions is done following QC story and through AKRAMAN projects.* Improvement in In-house quality In-house quality has been improved through effective application of Standard Operating Procedures (SOP) / Control Plan (QCPC), Process FMEAs (PFMEA) and Quality Point concept right from beginning. Thrust is given on resolving quality related issues through QC story and through AKRAMAN projects.

1.1 SOP/ QCPC – Documentation of manufacturing and Quality Assurance activities of the processes carried out in SOP (Standard Operating Procedure) and Control Plan(QCPC- Quality Control Process Chart) respectively, strict adherence to them and continuous up gradation has helped in defect prevention by building quality in processes.SOPs are prepared for each operation. SOPs have been upgraded during F07 to add instructions about HOW and WHY to do specified activities in addition to WHAT to do for better understanding of the operators. QCPC (Control Plan) is prepared for each of the manufacturing operation.At Jaipur there are 43SOPs and control plans. SOP and QCPC are reviewed quarterly and revised if necessary for reasons such as mistake proofing, change in product / process, Improvements in safety, etc. by cross functional teams consisting of members from Production and Quality functions. 1.2 Process FMEA is prepared for all operations and is reviewed quarterly by cross functional teams. They are revised when components, process is changed or any improvement takes place. Process FMEA is also reviewed in case of any complaints from internal and external customers. 1.3 Quality Point System:At the time of establishment of plant, QP system was in place with the objective to manufacture ‘First Time Right’ product with ‘No fault forward’ concept.Implementation of this system has helped in elimination of faults identified at QP stages.To bring about further improvement, some of the networks, which were not considered as defects earlier, but were taken as apart of the process, started to be considered as defects in two phase as follows- Phase 1 (from April 04) – Rework done at QP point during TACT timePhase 2 (from April 06) - Rework done at all work stations at tractor assembly line

2) Daily Work Management – Daily work Management started at Jaipur plant for having routine control over production, quality, safety, absenteeism, inventory and maintenance. This helped tremendously in anticipating problems in planned production and taking care of these in advance to improve Schedule Adherence at tractor assembly line.From 2005, the focus was shifted to 3 days shift wise firm production plan instead of day wise plan. This helped in further improvement in schedule adherence.The introduction of Pull Production and supplier KANBAN systems in 2005 has helped further in this process. The introduction of Pull Production and Supplier KANBAN systems in 2005 has further in this process. These initiatives being driven by SCPC PU are described in management Process of that PU. 3) Improvement in Maintenance of equipmentEarlier the Preventive Maintenance Plans were prepared on the basis of recommendations in the respective machine manuals by machine manufacture. From the year 2005 onwards use of Machine Breakdown History card was started with the objective to update Preventive Maintenance Checklists on the basis of breakdown history to prevent recurrence of breakdowns.Use of fault tree diagram was started on machines to diagnose the real root cause of breakdown quickly and reduce time to repair. 4) Productivity improvementCapacity enhancement by productivity improvement in bottleneck areas has always been a preferred means of meeting demand for tractor in terms of volumes. Productivity improvements has achieved through various means such as –

*Reduction in NVAs*Line balancing*Increasing pace of working.

B) Up gradation of Quality System (ISO 9001:2000 and TS 16949:2002)As a part of continuous improvement, new revised versions of the standards ISO 9001:2000 and TS 16949:2002 were adopted in the year 2005. Process mapping, Process Flow diagrams, Process Validation, measurement and improvement of internal customer satisfaction have been started as a part of TS16949 Quality System. Process validation confirms ability of process to achieve planned results and establishes co-relation between input parameters and output. This helped in identifying a root cause (deviation in quantitative form and is being tracked and monitored. Total 15 processes have been identified in Jaipur plant. Jaipur plant has also been Re-Certified for TS-16949 after Surveillance Audit.  C) Total employee involvement in continuous improvementThe Continuous Improvement process all over FES was given name of “AKRAMAN” which means “Attack” on all kind of waste. AKRAMAN in Jaipur plant includes Cell Member’s Improvement Team (CIT) and Officer’s Improvement Team (OIT). These AKRAMAN teams select problems based on company’s priority. These teams implements improvements in the areas of Quality, Cost. Productivity, Safety and Housekeeping. These projects are selected through Problem Bank. To strengthen the AKRAMAN movement, following initiatives have been under taken:

1.) For Cell Members, the “AKRAMAN SANMAN” was initiated which means the felicitation of the best projects in the plant. Apart from this there is an Inter plant AKRAMAN Competition in Mumbai were all the best projects from all over the FES plants compete for being the best project.

2.) For officers, there is a Competition for Divisional Award at Sector level.

D) Implementations of Environment management System (ISO 14001) and improvement in housekeepingISO 14001:1996 Environment Management System was implemented in 200 with the objective to provide safe and healthy work environment to all employees. The major focus is on reducing generation of hazardous waste and its handling, disposal of waste generated in eco-friendly manner in compliance with environmental rules and regulations. Also conservations of natural resources are tracked w.r.t. reduction of power consumption and water consumption. The objective of environment management system is to have healthy, clear and greener environment for working and to reduce generation of hazardous waste. For the treatment of Bio-degradable chemical use in paint booth as well as other effluents from overall plant, ETP is installed in the Plant. Aspect –Impact study are carried out for all the processes to identify environmental significance.In the year 2006 new revised version ISO 14001:2004 was adopted. As a requirement of new version we have started maintaining legal register which lists all the legal requirements along with frequency for its compliance which is reviewed periodically.  E) OHSAS 18001 Certification (Occupational Health and Safety Assessment series)Jaipur plant has equal focus on all systems. Along with Quality management systems equal focus is on the system related to Environment, Occupational Health and Safety. Hazard Identification and Risk Management (HIRA) is done for all areas of plant under this system and one cross functional safety committee is formed. The meeting of this committee is conducted Quarterly for reviewing the previous meeting’s issues, discuss the Incidents happened between two meeting and take up the issue proactively. Monthly tracking of first aid injuries is done. Analysis of injuries – Area and body part wise is done. Plant was certified for OHSAS-18001:1999 in 2005.

7. What is MSS ? MSS is a simple, easy and unified system of doing sales in an organized manner.Mahindra sales system (MSS) can be broadly classified into 4 parts:

1.) Enquiry Management

a. Systematic Enquiry Generationb. Enquiry Recording & Trackingc. Enquiry Source Analysisd. Developing action plans

2.) Win-Lose & Sales Funnel Analysis

a. Conducting Win-Lose & Sales Funnel Analysisb.Developing action plans

3.) Measurement & Improvement Of Critical Ratiosa. Conducting Win-Lose & Sales Funnel Analysisb. Developing action plans

4.) Post Warranty Customer Cards

What is BOM?Bill of Material is called “ BOM”. It has all items list, like Component and Hardware which is used to complete a tractor.Bill of material ( BOM) is broadly classified into 2 parts:

1. Aggregates

a. Engineb. Transmissionc. Front axled. Sheet metal

2. Row material

* Hardware Component

a. Foot exilatorb. Brake paddlec. Clutch paddled. Steeringe. Foot stepf. Drop armg. Drag link

* Component

a. Boltb. Nutc. Plane washerd. Star washere. Spring washerf. Cotter ping. Shim

This is BOM

A complete tractor has many stages, these are following- 1. Pre-1. This stage is also known as Docking. In this stage we fix engine, transmission & front axle.

2. Pre-2 Steering, clutch paddle, foot accelerator and brake paddle is fixed in this stage.

3. Pre-3 In this stage we attach Hand accelerator, Drop are, Dar link, Lower link & Lower arm.

4. Pre-4 In this stage we fix battery box, loading rest item & correction to previous stage processes.

5. Air blowing-, In this stage clod baht, hot bath, air bath & fix air cleaner.

6. Painting-, In this stage painting the chassis that after heating till 150 to 155 degree c.

7. Post-1 This stage known as greasing. Here fix the fan, radiator, alternator, seat & wiring.

8. Post-2 This stage known as alignment. Here fix the hood, panel, hose pipe, cluster, gear shifter boot & knob.

9. Post-3 This stage also known as fender. Here fix the fender, staring, wheel, front wheel & product graphics sticker etc.

10. Post-4 This stage known as tyre. Here full fill the coolant, fix the rear wheel, top link & bottle holder.

11. Post-5 This stage known as rolling. Here fix staring wheel cap & testing to complete tractor. Like rpm, paint, all attachment etc.

This is the compete tractor processes.

BILL OF MATERIAL IN ACTUAL

Part no. Product name Position Quantity Side

007600275R1 SPACER FRONT AXLE SUPPORT 3DI DOCKING 4 RH

006500006R92 DUST COVER DOCKING 1 RH

3109613 CAP STAY ROD BALL DOCKING 1 RH

000842389R1 SHIM STAY ROD CAP G 0.381MM DOCKING 6 TO 8 RH

007201268A1 MANI FOLD PRESSURE HYD PUMP DOCKING 1 RH

005552729R1 PIPE PRESSURE-3DI HIGH DISK PUMP DOCKING 1 RH

001082252R1 SCREW ALLEN CAP DOCKING 1 RH

000705520R2 NUT CONTROL DOCKING 1 RH

005552727R91 PIPE SUCTION CPT W/M.FOLD-3DI DOCKING 1 RH

000704331R2 PINION HYDRAULIK PUMP DOCKING 1 RH

000020421SH PUMP HYDRAULIK DOCKING 1 RH

000705519R4 SEALING RING DOCKING 1 RH

001231305R2 WASHER SPRING LOCK STAY ROD NUT DOCKING 2 LH

007600998A91 STAYROD CPT32MM DOCKING 1 LH

006500866B92 COVER ASSY CLUTCH 11 INCH DOCKING 1 LH

005550488R1 SPRING RETAINER DOCKING 1 LH

001082014R3 WASHER G 12.7 MM SPRING LOCK (ZN PLT) DOCKING 7 LH

001099324R1 BOLT SLUTCH MTG M8 X 1.25 DOCKING 3 LH

005557361R1 SLEEVE CLUTCH RELEASE-ANTI / FRI DOCKING 1 LH

006501782R91 RELEASE BEARING-ANGULAR-FAG DOCKING 1 LH

003044368R96 SUCTION FILTER PRE-2 1 RH

003064219R3 PIN FOOR BRAKE PRE-2 2 RH

120396 WASHER PLN .531 X 1.060 X .074 PRE-2 2 RH

007600461R1 SPRING FOR FOOT ACCL PRE-2 1 RH

007600833B1 CONTROL ROD CPTE FOOT TO C/S PRE-2 1 RH

005555743R92 FOOT PLATE CPTE RH PRE-2 1 RH

005555739R93 FOOT CTRL - BP PRE-2 1 RH

005554287R94 PEDEL CPT BRAKE LH-BP/NBP/245/235 ALL PRE-2 1 RH

001231136R93 GEAR CPT STEERING -X L O-51 PRE-2 1 LH

005552392R91 LEVER CPTEL. PRE-2 1 LH

005558054R91 FOOT STEP BP + NBP PRE-2 1 LH

005556227R92 CLUTCH PEDAL MOUNTING BRA PRE-2 1 LH

005556226R94 CLUTCH PEDAL CPT PRE-2 1 LH

000039374D PIN ROD END PRE-2 2 LH

000705252R3 SPRING CLUTCH PEDAL PRE-2 1 LH

003044368R96 SUCTION FILTER PRE-2 1 RH

003064219R3 PIN FOOT BRAKE PRE-2 2 RH

007600461R1 SPRING FOR FOOT ACCL PRE-2 1 RH

007600833B1 CONTROL ROD CPTE FOOT PEDAL TO C/S PRE-2 1 RH

005555743R92 FOOT PLATE CPTE RH PRE-2 1 RH

005555739R93 FOOT CTRL - BP PRE-2 1 RH

005554287R94 PEDEL CPT BRAKE LH-BP/NBP/245/235 ALL PRE-2 1 RH

005554286R93 PEDEL CPT BRAKE RH -BP/NBP/235/245 PRE-2 1 RH

005550498R1 SPRING SHORT LINK END PRE-3 1 RH

005550498R1 SPRING SHORT LINK END PRE-3 1 LH

006503792R91 HAND - HOLE COVER CPTE (ALLEXCEPT235/245) PRE-3 1 LH

001081753R1 GAS KIT OIL FILTER PRE-3 1 LH

007505204B92 SCUTTLE SUPPORT REAR W/ CROSS SHAFT PRE-3 1 LH

007201929A91 FILTOR ASSY WITH ADAPTOR--RLF PRE-3 1 LH

120396 WASHER PLN .531 X 1.060 X .074 PRE-3 2 LH

0P5550044R91 DRAG LINK-RANE MADRAS (PRIMED) PRE-3 1 LH

005558048R2 ROD GOVERNER CONTROL PRE-3 1 LH

005550039R1 PIVOT GOV.CTRL. ROD PRE-3 1 LH

000704681R2 WASHER GOVERNER CNTRL FRICTION PRE-3 2 RH

000706405R2 CLAMP HYDRAULIC (2 PER ALL, 8 IN 235 ) PRE-3 2 RH

003047323R1 SPRING GOVERNER PRE-3 1 RH

005556849R91 GOVERNER CTRL - BP PRE-3 1 RH

0072014143B92 BRACKET LOWERLINK MTG RH- CRE PRE-3 1 RH

007201412B92 BRACKET LOWER LINK MTG LH- CRE PRE-3 1 RH

007202147B91 ARJUSTABLE LIFT ROD CPTE RH PRE-3 1 RH

000050591D02 CLIP SPRING - H3--RING (4WD) PRE-3 2 RH

0P5558121R92 FUEL TANK CPTE FRAME - UNPAINTE PRE-4 1 LH

001127933R2 LOCK WASHER PRE-4 4 LH

001127934R2 LOCK TANK CLAMPING PLATE PRE-4 4 LH

003070930R2 CLIP CABLE PRE-4 2 LH

001121752R2 WASHER RUBBER PRE-4 1 LH

005557982R1 PAD RUBBER PRE-4 6 LH

001233066R92 FUEL TAP-ARJUN PRE-4 1 LH

007500355R1 BKP HOOD STOPPER NBP PRE-4 2 LH

005557966R1 SPECIAL BATTERY COVER PRE-4 2 LH

007537553B1 HOOD MOUNTING BRACKET NBP PRE-4 1 LH

007537554B1 HOOD MOUNTING BRACKET NBP PRE-4 1 LH

005551867R94 TRAY BATTERY CPTE W/WELD NUT PRE-4 1 LH

005551868R1 BRACE BATTERY FRONT PRE-4 1 LH

001127951R94 BATTERY RETAINER PRE-4 1 LH

001082465R2 BRACE RADIATOR PRE-5 1 LH

007200598C91 LYNCH PIN ASSEMBLY PRE-5 1 LH

0P1127315R96 TOOL BOX CPTE-UNPAINTED PRE-5 1 LH

007202116B1 BKT CHECK CHAIN-SWUARE PRE-5 1 LH

005554215R91 HAND BR. ASSY. PRE-5 1 LH

007200630B91 TOP LINK ASSY. PRE-5 1 LH

005556008R92 AIR CLEANER AIR BLOWING 1 LH

001121249R92 BRACKET AIR CLEANE-BIC/NBP/NST AIR BLOWING 1 LH

001082012R2 WASHER G 9.52MM SPRING LOCK AIR BLOWING 4 LH

007605336B91 POLAR SHIDER SEAT ASSEMBLY POST-1 1 LH

005558527R91 BRACKET FUSE BOX MOUNTING POST-1 1 LH

007700828B91 NST WIRING HARNESS REAR LH POST-1 1 LH

007700850B91 NBP WIRING HARNESS POST-1 1 LH

005556083R3 TANK UNIT BP/NBP POST-1 1 LH

000020549R1 BOLT 1/2 UNC X 1.7/8 V POST-1 2 LH

005555885R2 PIN SEAT MOUNTING POST-1 2 LH

001231288R2 BUSH RADIATOR POST-1 1 LH

001231287R2 GROMMENT RUBBER POST-1 1 LH

001081682R1 NUT NYLOCK POST-1 2 LH

006505395B1 PIPE FROM BRAKE DRUM TO HOSE PIPE R.H. POST-1 1 LH

006505394D1 PIPE FROM BRAKE DRUM TO HOSE PIPE L.H POST-1 1 RH

006505396B1 HOSE PIPE POST-1 2 RH

006505397B1 PIPE FOR BREATHER U SHAPE POST-1 2 RH

003041407R1 PAOL RADIATOR POST-1 2 RH

001082017R2 WASHER SRERE POST-1 8 RH

005556085R1 BELT POST-1 1 RH

007700750B91 HORN POST-1 1 RH

0030424667R1 GASKET HOSE METR POST-1 1 RH

007700751B91 ALTERNATOR 36 AMP W/SMALLER PULLLY M/S P POST-1 1 RH

008000961B91 ASSY.THERSHGUARD 3DI NBP POST-1 1 RH

006005540B91 RADIATOR BANCO 36 THK CORE ALLUMINIUM POST-1 1 RH

005556023R1 OIL EMANATION TUBE POST-2 1 LH

005559253R91 BATTERY CABLE 575 POSITIVE POST-2 1 LH

005555509R1 HOSE INLET RADIATOR -EPDM POST-2 1 LH

006000060B1 SPRING INTAKE HOSE POST-2 1 LH

005555174R1 HOSE AIR INTAKE EPDM POST-2 1 LH

005554912R2 HOOD RUBBER BEADING POST-2 1 LH

005552915R91 CLIP PIPE RES TO PUMP - WORM TYP POST-2 1 LH

005555585R91 CLIP HOSE AIR CLEANER END POST-2 1 LH

005555559R91 CLIP HOSE AIR CLEANER END POST-2 1 LH

005550170R1 BOOT RUBBER FOR STARTER POST-2 1 LH

001082017R1 WASHER SPRING POST-2 2 LH

005558620R91 NEW MILLENIUM LOGO-FLAT POST-2 1 LH

005557770R1 RUBBER CAP (HOOD LATCH POCKET ) POST-2 2 LH

005555460R1 GROMMET ( EPDM) FLIP TYPE SHIELD POST-2 2 LH

007501153B11 ASSY BOTTOM LUG PLUG MTG POST-2 2 LH

007537653B1 HOOD PANEL TOP PLATE NBP POST-2 1 LH

008000498B2 BEADING FOR HEAD LAMP - EPDM (NST) POST-2 2 LH

007700614B91 CLUSTER NBP POST-2 1 RH

006004797F1 CLIP FOR RADIATOR ( GREEN PASSIV ) POST2 4 RH

006001725A1 HOSE WATER PUMP POST-2 1 RH

007602130A1 PLASTIC MUD GUARD 4DI BP/NBP POST-2 1 RH

005559238R91 BATTERY PAD POST-2 1 RH

007535997B1 KNOB GOVERNER CONTROL LEVER POST-2 1 RH

000707321R91 SEAL GOVERNER POST-2 1 RH

006501494A2 KNOB - GEAR SHIFTER LEVER ( M12 ) POST-2 1 RH

00650230R3 RUBBER BOOT - TRANS CASE COVER FRONT POST-2 1 RH

00112794R1 STUD REAR BATTER HOLD DOWN POST-2 1 RH

001082012R2 WASHER G 9.52MM SPRING LOCK POST-2 2 RH

007535336R1 BUSH MUD GUARD POST-2 2 RH

008000630A1 BATTERY HOLDING STUD FOR NST POST-2 1 RH

007207269B91 ASSY CHECK CHAIN CPTE - CRE POST-3 2 RH

007530539R1 INSULATOR FAENDER MOUNTING POST-3 2 RH

007700437B91 3 IN 1 LAMP RH POST-3 1 RH

005558759R91 PLOUGH LAMP ROUND W/HAL BULB MINDA POST-3 1 RH

008000714B1 PRODUCT GRAPHICS 265 CI RH NEW BP POST-3 1 RH

001127613R1 RIVENT POP POST-3 4 RH

103374 PIN COTTER G 2.381MM X 25.4MM - H3 POST-3 1 RH

001231707R1 BOLD FANDER MTG H1 REGULER POST-3 4 RH

007530718R1 STICKER WARNING AND TYRE PRESSURE POST-3 1 RH

007700339B1 P & T LAMP (ALL MODELS) POST-3 1 RH

007700690B1 BRACK LIGHT SWITCH INENSY POST-3 1 RH

005557433R1 SPRING BRAKE SWITCH POST-3 1 RH

007530338R91 FENDER SEAT RH-BP/BIC POST-3 1 RH

007530337R91 FENDER SEAT LH-BP/BIC POST-3 1 LH

005556889R1 STEERING WHEEL EMDET POST-3 1 LH

008000715B1 STICKER 3DI LH-NEW BP POST-3 1 LH

008000713B1 PRODUCT GRAPHICS 265 DI LH NEW BP POST-3 1 LH

005557150R2 STICKER TU POST-3 1 LH

006500880R1 WIER SEAL FOR PLUG POST-4 2 RH

007537215B12 BOTTLE HOLDER POST-4 1 RH

007700371B91 7 POLE ASSY POST-4 1 RH

007200598C91 LYNCH PIN ASSY POST-4 1 RH

007200458A91 CAT 2 POST-4 1 RH

005553017R1 NUT M8 X 1.25 POST-4 1 RH

005556767R1 HEX HEADED COLLAR SCREW POST-4 2 RH

005556768R1 WASHER FIBER POST-4 2 RH

005557285R1 SEAL DRAIN PLUG ( NYLON-6 ) POST-4 2 RH

007700973B91 SMALLER SMV ( TRIANGLE ) POST-4 1 RH

005554361R93 CAP FUEL TANK FILLER-NEW BP 235,245B POST-4 1 RH

006000329R91 PRE CLEANER BP/NBP/255/245 POST-4 1 RH

005556243R93 POWDER COATEDC SILENCE-BIC&BP POST-5 1 RH

007600049R1 STICKER FINAL OK POST-5 1 RH

005557285R1 SEAL DRAIN PLUG ( NYLON-6 ) POST-5 2 RH

000060869M01 STEERING WHEEL CAP POST-5 1 RH

005557288R1 WIRE SEALING LEVEL PLG TO FRNT DRAIN POST-5 1 RH

Conclusion

It was a great experience to be there in Mahindra & Mahindra, Jaipur for my practical training. Like every good thing, it had to come to and end and so it did. Though I am feeling sad at this point of time while leaving from here but I do have the great memories of time spent here.

During the last 30 days, I certainly learnt a lot about every aspect of this field, right from the working environment to the technical details of various equipment and process.

The things are numerous, while words are only few. To conclude, I would rather say that even after my full try, I could pick up only a mouthful to knowledge out of sea. The time was really very less while there was a lot to learn.

Well, that’s how the life goes on. I hope I would have another chance to visit and learn more in it.

BOM VALIDATION“ Finding out the Difference between SAP BOM & ACTUAL BOM.”

TRACTOR Modal Number 265 NBP

. In common usage, validation is the process of checking if something satisfies a certain criterion. Example would include checking if a statement is true (validity), if an appliance works as intended, if a computer is secure, or if computer data are compliant with an open standard. Validation implies one is able to document that a solution or process is correct or is suited for its intended use.

. In engineering or as part of a quality management system, validation confirms that the needs of an external customer or user of a product, service, or system are met. Verification is usually an internal quality process of determining compliance with a regulation, standard, or specification. A n easy way of recalling the difference between validation and verification is that validation is ensuring “ you built the product right.” Validation is confirming that it satisfies stakeholder’s or user’s needs.

. Validation can mean to declare or make legally valid or to prove valid or confirm the validity of data, information, or processes:

PROCESS: The find out BOM VALIDATION these are following steps,

1. First we take BOM print Out from SAP. 2. Then after write all component & hardware whose complete a Tractor from all stages one by one. 3. Stage wise material calculation. 4. That after Carrying out all stages as well as possible.

NOTE: Only BOM to carry out for same Model No. 265NBP.

VALIDATION: These are following which not match as per SAP,

PART NO. NAME OF PRODUCT N SAP IN ACTUAL

000030184R1 PLANE WASHER 10 X 24 X 3 23 2800102012R2 WASHER G 9.525MM SPRING LOCK 35 3200555768R1 WASHER FIBER 8 600720098C91 LYNCH PIN ASSYEMBLY 4 5 20.034 GNP RED ASSYEMBLY 1.7 1.9

25.03 GEAR OIL EP 140/ SPIROLEP 140 IN LITRE 0.45 .0465

.This is the variance in between SAP BOM & ACTUAL BOM.

.Hence VALIDATION completed by Booking & by DESIGN approval.

Thanks