Tracy L Bailey 912-222-55773222 Treville Ave., Brunswick, GA 31542 Tracy.Bailey@email.com

Customer Service Professional20+ yrs. experienced professional in Customer Service. Multi-leveled hands on skills and in depth knowledge, offer outstanding customer service. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Excellent work ethics. Skilled in all MS Office products. Management Hotel Desk Clerk Night Auditor Bartender

Waitress Cocktail waitress Food expo and cook Kitchen prep

Professional Accomplishments

Front House & Bar Manager Manage daily and weekly shift records of sales Excellent Customer Service and Teamwork skills Hiring and Training Employees, Creating and Managing Schedules Assure quality of service and product served Ordering supplies (beer, liquor, paper products, snacks and condiments) Hiring & Scheduling Entertainment and Events Create and manage in-house TV Advertisements (created program using PowerPoint) Record Weekly Sales, maintain budget Weekly Sales Deposit, Payroll, managing of daily drawers Knowledge of HotSchedules, FocusPOS, Avero

Front Desk/ Front Office Manager/ Asst. General Manager/General Manager Check in and check out Guests, Problem solve Guest complaints Keep up to date on and uphold Brand standards throughout entire Hotel Make Reservations, Book Groups and Events in Banquet Room Oversee and communicate with Housekeeping & Maintenance, Upkeep schedule for Housekeeping and Breakfast Attendants Settle Credit Cards Complete End of Day Audit Skilled in OnQ, ChoiceAdvantage, Corporate Lodging and Opera Systems

Grill Cook High speed cook times Quality product Food portion control Serve-safe qualified

Waitress Outstanding personal service, courteous and friendly Quality customer care, on-time and efficient Professional in team work Completion of tasks according to procedures

Work History

Tortuga Jack’s Jekyll Island, GA 1/16 – 1/17

General Manager Comfort Inn I-95, Brunswick, GA 5/15 – 10/15

Front Desk Embassy Suites, Brunswick, GA 4/15 – 6/15

Front Desk & Asst Manager Comfort Inn I-95, Brunswick, GA 8/14 – 2/15

Front Desk & Night Auditor Quality Inn, Waycross, GA 4/14 - 7/14

Front Desk & Night Auditor Days Inn & Suites, Fernandina Beach, FL 12/13 – 5/14

Bar Manager & Bartender VFW #4382, Waycross, GA 7/10 – 1/14

Bartender Jimbo’s Tavern, Blackshear, GA 10/09 – 7/10

Cook Huddle House, Blackshear, GA 9/08 – 9/09

Waitress Huddle House, Nahunta, GA 4/06 – 9/06

Assistant Manager Huddle House, Waycross, GA 2/06 – 4/06

Education

Okefenokee Technical CollegeGeneral Office AssistantEast Union High

Waycross, GA

Manteca, CA

2010-2012

1981-1985

Other Experience

Kentucky Fried Chicken / California, Florida, (1984-1987) Brown Derby / Clearwater, Florida (1987 - 1988) Ponderosa / Clearwater, Florida (1987 - 1988) Seafood Broiler / Clearwater, Florida (1988-1989) Western Sizzler / Waycross, Georgia (1994 - 1994) Shoney’s / Waycross, Georgia (1994-1995) Pizza Hut / Waycross, Georgia (1995-1996) Binion’s / Hendersonville, North Carolina (1997-1998)

Job References and infoTortuga Jacks201 Beachview Dr N, Jekyll Island, GA 31527(912) 342-2600

Comfort Inn I-955308 New Jesup Hwy, Brunswick, GA 31523(912) 264-6540

Embassy Suites500 Mall Blvd, Brunswick, GA 31525 (912) 264-6100

Quality Inn & Suites1725 Memorial Dr, Waycross, GA 31501(912) 283-4490

Days Inn & Suites2707 Sadler Rd, Fernandina Beach FL 32034(904) 277-2300

VFW Canteen Post 43821926 State St, Waycross, GA(912) 285-2692