«trade company «rus-steklo» .pdfllc rus-steklo and manufacturers form their relationship on a...

50
Limited liability company «TRADE COMPANY «RUS-STEKLO» 11.04.2018 1

Upload: others

Post on 07-Jul-2020

6 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

Limited liability company

«TRADE COMPANY

«RUS-STEKLO»

11.04.2018 1

Page 2: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

LLC «TRADE COMPANY «RUS-STEKLO»

11.04.2018 2

Trade Company “Rus-Steklo” realizes glass tare manufacturedby 4 production plants:

• LLC “Sergiev Posad glass factory”,• LLC “Omsk glass factory”,• LLC “Kingisepp glass factory”• LLC “Velikodvorsky glass factory”.

LLC Rus-Steklo and manufacturers form their relationship on acontract basis.

The capacities of manufacturers completely satisfy the demandsof LLC Rus-Steklo.

Exclusive jar and bottles are objects of intellectual property andare manufactured only under orders of LLC Rus-Steklo.

Page 3: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

LLC «TRADE COMPANY «RUS-STEKLO»

11.04.2018 3

Company’s share at the Russian market is 22%

Omskglass factory

Sergiev Posadglass factory

Velikodvorskyglass factory

Kingisseppglass factory

Page 4: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

GLASS FACTORIES

11.04.2018 4

Provide glassware to the domestic and foreign customerssurpassing their expectations

MISSION:

Sergiev-Posad glass factory –

design capacity 800 mln pcs. of glassware peryear

Kingissepp glass factory – design capacity680 mln. pcs. of glassware per year

Omsk glass factory – design capacity390 mln. pcs. of glassware per year

Velikodvorsky glass factory – design capacity200 mln. pcs. of glassware per year

Page 5: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTION RESULTSPRODUCTION RESULTS

11.04.2018 5

GROSS PRODUCTION OUTPUT, (pcs)

2014 2015 2016 2017

SPSZ 277 506 554 275 044 504 276 618 654 272 052 827

VSZ 48 115 117 118 883 145 119 776 981 98 270 933

OSZ 268 244 353 186 480 789 158 573 881 231 323 777

KSZ 315 343 381 200 621 055 180 485 776 214 809 395

TOTAL: 844 698 892 875 621 946 951 774 032 878 902 540

Page 6: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTION CHARACTERISTICS

11.04.2018 6

SPSZ KSZ VSZ OSZ

Glass Establishment (Italy) - ZAO "Stekloavtomatika"(Russia)

AMC GLASS (Italy)

Designer of the furnaceequipment Glass Technologies (Italy) Teco Glass (Great Britain) Glass Technologies (Italy) HORN Glass

Industries AG (Germany)

Estimated capacity, ton/day 290 450 220 400Melting area, m2 110 145 80 140

SEPR (France, India)

Start-up year 2014 2012 2014 2010

Linies quantity 5 4 4 5Sections quantity 8 / 6 8 / 10 / 12 6 / 8 8 / 12

Glass-forming machine BDF 5½ , Bottero 6¼ Bottero 6¼ Bottero 5½ BDF 5½

Annealing lehr Antonini (Italy) CAR-MET (Italy)

Control measurement devices

Conveyor lines, palletizer All Glass (Italy) Gemco (Holland),CAR-MET (Italy)

Steklopack (Russia) All Glass (Italy)

Termal shrinking machine MSK (Germany) Emmeti Sipac (USA) Steklopack (Russia) MSK (Germany)

Designer of the dosing andmixing line

StromI (Russia)

KPOK CRRC (China)

Antonini (Italy)

Bush&Spreen (Germany), AGR (USA), IRIS (France), MCAL (France), MULTI (France),M1 (SGCC), FLEXT (Emchart Glass)

Refractory materials

Page 7: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

INTEGRATED MANAGEMENT SYSTEM

11.04.2018 7

Based on the requirements of ISO 9001, ISO 22000, BRC standardsTHE POLICY OF READY PRODUCTS SAFETYAND QUALITY

SAFETY AND QUALITY AIMS FOR THE READYPRODUCTS IN 2018

Management leadership

2nd rule of the Quality Management System:

Page 8: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

11.04.2018 8

INTEGRATED MANAGEMENT SYSTEM

DYNAMICS OF DEVELOPMENT OF THE IMS

89 90

86

92

87

95100

9497

92,992,6

83,4

70,0

75,0

80,0

85,0

90,0

95,0

100,02014201520162017

Suitability Diligence Effectiveness

Page 9: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

11.04.2018 9

INTEGRATED MANAGEMENT SYSTEM

The level of achievementof the quality objectives, %

Customer satisfaction ,index , %

91,6

97,196,9

60

8192

89,1 88,6

0

20

40

60

80

100

120

2008 2010 2012 2013 2014 2015 2016 2017

94,694,3

94,1

92,7

93,5

92,792,2

93

93,8

94,6

2012 2013 2014 2015 2016 2017

Page 10: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTS SAFETY

11.04.2018 10

Safety and quality managementsystem recertificationfor correspondence to therequirements ofthe Global Standard for Packaging andpackaging Materials BRC (v.5)

SPSZ : march 2017

Certificate of conformityPKG40117 of 23.03.2017

Grade achieved A

KSZ: february 2018

Certificate of conformityRU 18/818418679 of 22.03.2018

Grade achieved A

Site BRC:http://www.brcdirectory.com/

Page 11: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

INTEGRATED MANAGEMENT SYSTEM

11.04.2018 11

Integrated safety and quality management system (ISM), meeting theinternational standard BRC requirements, functions at all 4 plants from 2012.

Conformance of ISM at the plants to the BRC requirements is evidenced by periodicthird party audits (external audits).

Positive results of external audits were obtained by the following companies:

- 2014 : NestleKuban - KSZROUST - SPSZ, KSZ, OSZ, VSZ

mskVinProm - VSZ;Aqualife - SPSZ.

- 2015 : Jacobs-Rus - KSZROUST - OSZAqualife, mskVinProm, NestleKuban - SPSZ

- 2016 : SAIGLOBAL - KSZ (certificate BRC, category )Jacobs-Rus - KSZPepsico - SPSZ,KSZAqualife - SPSZ, VSZ

- 2017 : SAIGLOBAL - SPSZ (certificate BRC, category A)- 2018 : SGC - KSZ (certificate BRC, category A)

N o t e:BRC – International standard for packing and packing materials.The standard was first accepted in 2001, published by British Retail Consortium (BRC)for consumer protection

Page 12: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTS

11.04.2018 12

The glass factory produce more than 300 types of flint glassware for:

baby food products,distilled beverages, cognacs and liqueurs, vines and drinks,beer, fizzy drinks, mineral water,low-alcohol beverages and soft drinks,preserved fruit and vegetable products,coffee and coffee products,milk and milk products,fish products.

Glassware made at the glass factories isnotable for the high European quality,it is ecologically clean,it has a high water and chemical resistance,it is durable and light, its geometry is ideal,And it differs for the exclusive design.

Page 13: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

11.04.2018 13

Constant improvement

6th rule of the Quality Management System:

PRODUCTION DEVELOPMENT

2014 – SPSZ2016 – OSZThe COLOURED container’s glass is madefor the food and perfumery-cosmetic productionaccording to GOST 52022

Glass COLOURING is made by adding glass frittto the feeder chanel (on one machine-line)

Mass concentration of glass fritt(Co, Mn) is from 0,05 to 3 %

Page 14: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

11.04.2018 14

2016 –Introductionof medical products production

Glass bottles for blood, transfusion and infusionpreparations, capacity 250 and 450 cm3

PRODUCTION DEVELOPMENT

Page 15: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

OUR CUSTOMERS

11.04.2018 15

Baby food:«Progress», «Sadyi Pridonya»

Coffee:«Mondelez», «Nestle»,«Megapolis»(Sara Lee), «Center Snub»

Vodka:«ROUST» (CEDC),CJSC Yerevan Brendy Company (Pernod Ricard),«Rospischesnab»«OmskVinProm», «Russkiy Sever»

Juices,Preserved food:«Multon» (Coca-Cola),«Selizharovsky canning factory »«Baltimor»

Page 16: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

CONFORMITY OF GOODS

11.04.2018 16

UNITARY STANDARDfor the output products

DECLARATIONof the products conformity to the

requirementsof the Technical regulations

«Packaging safety»

PRODUCTS SAMPLES’ TESTSin the accredited laboratories (of the Customs Union)

Page 17: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

SAFETY MANAGEMENT

11.04.2018 17

BIOLOGICALCHEMICALPHYSICAL

HAZARDRISKS'DETECTIONAND ANALYSIS

HACCP PLANCRITICAL CONTROL POINTMONITORING

MAIN WORK DIRECTIONS :• implemetation of HACCP

• documenting and increasing of Quality systemeffectiveness

• production environment, personnel, products,processes and ecological aspects control

• production standards, products and personnel control

Current control and constant quality,hygiene and product safety improvement

Page 18: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTION AREA

11.04.2018 18

Batch house Furnace Hot end Cold end Warehouse

Process approach

4th rule of the QMS:

System approach to management

5th rule of the Quality Management System:

1. Batch preparation2. Batch and cullet supply into the

furnace3. Glass melting4. Glass mass preparation for forming5. Glassware molding

6. Hot end coating application7. Annealing8. Cold end protective coating

application9. Glassware quality inspection10. Packaging11. Glassware delivery to the customer

Page 19: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

BATCH HOUSE

11.04.2018 19

Mutually beneficial cooperation with thesuppliers

8th rule of the Quality Management System:

Page 20: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

GLASS-MELTING FURNACE

11.04.2018 20

GLASS-MELTING FURNACE EQUIPMENT

Page 21: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

CENTRAL FACTORY LABORATORY

11.04.2018 21

• Raw materials incoming inspection

• Chemical composition analysis ofglass, raw and auxiliary materials

• Products water and acid resistancetests

X-ray fluorescence wave-dispersive spectrometerS4 PIONEER

• Chemical composition analysis• Elements’ analysis• Tested concentrations range is from ppm to %

Page 22: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

GLASS-FORMING MACHINES

11.04.2018 22

6 sections8 sections

10 sections12 sections

DOUBLE GOB glass-forming machines BDF,Bottero

Page 23: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

QUALITY CONTROL AT THE HOT END

11.04.2018 23

Glass machine operator

Controlled parameter Method Cycle

1.Visual defects Visual inspection

EVERY HOUR –1 sample

from each form2. Geometricaldimensions

Gauge – CORKGauge - CLAMP

Vernier height gauge

3. Weight, g Automatic scales

Products thermogramanalysis after formingprocess

Page 24: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

ANNEALING QUALITY CONTROL

11.04.2018 24

Polariscope-polarimeter -250

ANTONINI ANNEALING LEHR

Residual strength levelcontrol

Page 25: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PROTECTIVE –FORTIFYING COATINGS

11.04.2018 25

AGR equipmentHot-end coatingcontrol

Cold-end coating

Page 26: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

COLD END

11.04.2018 26

Page 27: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

CONSTANT VISUAL INSPECTION

11.04.2018 27

The samples of glassware faults detected at the viewingscreen inspection:

CCP-1

Register « onitoring CCP-1»every 30 min

Page 28: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

TECHNICAL QUALITY INSPECTION

11.04.2018 28

LINE INSPECTION PLAN

Controlled parameter Method Cycle

1.Visual defects Visual inspection EVERY 2 hours

2. Geometrical dimensions

Gauge - CORKGauge - CLAMP

EVERY 2 hours

Height gauge,Thicknes gauge,probes,line gauge

ONCE PER SHIFT

THE LIST OF CONTROLLEDPARAMETERS

Page 29: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

WORKING AREA OF QUALITY INSPECTION CONTROLLER

11.04.2018 29

Inspection tools:

FAULTS SAMPLES FOR THE INSPECTIONEQUIPMENT ADJUSTMENT

Page 30: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PHYSICAL LABORATORY OF QUALITY INSPECTION

11.04.2018 30

PHYSICAL PARAMETERS CHECK

Page 31: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

DATA STATISTIC ANALYSIS

11.04.2018 31

1,51,8

1,51,2

3,8

2,5

4,8

4,2

0

1

2

3

4

5

6

7

,

Take decisionsbased on facts

7TH rule of QMS:

GLASSWARE FAULTS CLASSIFIERPARETO DIAGRAM, GRAPHS

Page 32: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

AUTOMATED QUALITY INSPECTION

11.04.2018 32

MCAL INSPECTION (FRANCE)

- critical faults: glass birdcage, glass stick- visual body faults: foreign inclusions, bubbles, tears- geometrical dimensions: diameter, height, perpendicularity- quality of annealing

Main test parameters:

Page 33: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

AUTOMATED QUALITY INSPECTION

11.04.2018 33

MULTI INSPECTION (GERMANY)

- critical faults: glass birdcage, glass stickvisual bottom faults: tears, foreign inclusions, bubbles…

- visual finish faults (from 40 mm);- mould code reader (alfa-code, dot-code, LMNC)

Main test parameters:

Page 34: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

AUTOMATED QUALITY INSPECTION

11.04.2018 34

SGCC inspection M1

- finish inner diameter- wall thickness- top of the finish planeness- checks

Main test parameters:

Page 35: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

AUTOMATED QUALITY INSPECTION

11.04.2018 35

EMHART GLASS inspection

Main test parameters:

- visual body faults: foreign inclusions,bubbles, tears- geometrical dimensions: diameter,height, perpendicularity- quality of annealing

Page 36: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTS SAFETY

11.04.2018 36

SPECIAL CONTROL:Baby food and coffee

POLLUTION AND INGESTION CONTROL

Page 37: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

OBLIGATORY RUN-UP (GMP, PRP)

11.04.2018 37

EXTERNAL VIEW REQUIREMENTS :

PROHIBITED: ALLOWED:

SANITATION LOG:

Page 38: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PALLETIZING

11.04.2018 38

CCP-2

Registeronitoring CCP-2» -

every 3 hours

Page 39: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

THERMAL SHRINKING MACHINE

11.04.2018 39

Page 40: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

AUXILIARY MATERIALS

11.04.2018 40

Page 41: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

FINISHED PRODUCT STORAGE

11.04.2018 41

Condition 2: covered unheated warehouseCondition 5: shelterCOndition 9: open platform

Page 42: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

DISPATCH

11.04.2018 42

QUALITY PASSPORT

CONSUMER'S LABEL

CCP-4 DISPATCH REQUIREMENTS

Page 43: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

CUSTOMER’S SATISFACTION

11.04.2018 43

• Returns level• Proportion of the products accepted with comments• Defects level in the defects’ groups

MEASURED VALUES:

• Problems analysis• Complaints reasons’ analysis• Corrective actions

ADMINISTRATION:

HOW OFTEN THE DATA IS TO BE PROVIDED - ONCE A MONTH

Page 44: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

PRODUCTS RETURN LEVEL IN 2016-2017

11.04.2018 44

0,06 0,10

0,80

0,03

0,31

0,01 00,0

0,5

1,0

20162017

Glass factories supplyingthe products of LLC «TC «RUS-STEKLO»

Page 45: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

RETURNS LEVEL DIAGRAM

11.04.2018 45

Information from:LLC "SERGIEV-POSAD GLASS FACTORY" during 2016 - 2017

Page 46: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

0,270

0,700,53

0,48

0,25

0,280,280,280,27

00

0,55

0

0,5

1

1,5

2

"0" 1 2 3 4 5 6 7 8 9 10 11 12

CONSUMERS’ CLAIMS

11.04.2018 46

Information from: LLC «Sergiev-Posad Glass factory»

THE BATCHES PARTLY RECEIVED WITHCLAIMS

LEVEL DIAGRAM

Page 47: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

FAULTS LEVEL IN THE FAULTS' GROUPS

11.04.2018 47

Information from:LLC "SERGIEV-POSAD GLASS FACTORY" during 2017

FAILTS LEVEL (ppm)

A2 - criticcal 3 – criticcal - dangerous

Page 48: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

COMPLAINTS REASONS’ ANALYSIS

11.04.2018 48

Customer orientation1st rule of QMS:

Personnelinvolvement

3rd rule of QMS:

Constant improvement

6th rule of QMS:

CLAIM CONTROL CARD

Page 49: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

RETURNS ANALYSISRETURNS ANALYSIS

11.04.2018 49

Information from:LLC "SERGIEV-POSAD GLASS FACTORY" during 2017

4

1 1 1

21 1 1 1

100

46

54

6269

7785

93

0

1

2

3

4

5

0

20

40

60

80

100

120%

Page 50: «TRADE COMPANY «RUS-STEKLO» .pdfLLC Rus-Steklo and manufacturers form their relationship on a contract basis. The capacities of manufacturers completely satisfy the demands of LLC

11.04.2018 50

ThankThank youyouforfor youryour attentionattention!!