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OFFICE PROFESSION &

WORK ETHICS

OFFICE MANAGEMENT 17

COLLEGE OF BUSINESS ADMINISTRATION

SILLIMAN UNIVERSITY

ATTY. DON ADA DUPIO

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PART 1BASIC CONCEPTS AN

TRENDS

I. Traditional Of! Mana"!#!nt

II. E#!r"in" El!#!nt$ o% Mana"!#!nt and &rati!$

III.Ad#ini$trati'! Mana"!#!nt R!$o(r! Ar!a$

IV.R!$tr(t(r!d Of! S)$t!#$ and Trainin" N!!d$.

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I. TRADITIONAL OFFICEMANAGEMENT PRACTICES

Management i$ t*! +ro!$$ o% ad#iand oordinatin" r!$o(r!$ in an !,ort to a*"oal$ o% t*! or"ani-ation.

o/ do!$ #ana"!#!nt /or0$

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SCHOOLS OF MANAGEMENT THOU

Ca!!"#a S#$%% 2 #ana"!#!nt and it$ r!lation to t*! +rod(ti

Be$a"%'a S#$%% 2 $oial4 +$)*olo"ial4 and +*)$iolo"ial n!!

/or0!r$3

Management S#"en#e S#$%% 2 d!i$ion #a0in" i$ #ad! 5)

t/o or #or! alt!rnati'! o(r$!$ o% ation3

()a"t* Management S#$%% 2 +*ilo$o+*) and +rini+l!$ ar!

"(id!$ %or ontin(o($ i#+ro'!#!nt3

S*!tem! S#$%% 2 t*! $)$t!#$ on!+t i$ ($!d a$ a #!an$ o% d!

total or"ani-ation.

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EVE S AND SKI S OF

MANAGEMENT

T*! t*r!! l!'!l$ o%

#ana"!#!nt + TOP,

MIDDLE4 AND

SUPER-ISORYor lo/!r or6r$tlin! #ana"!#!nt.

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THE THREE BROAD CATEGORIES

SKILLS

CONCEPTUALSKILL

Analyzing problems;

Devising solutions and

action plans;

Anticipating theconsequences of

decisions.

HUMAN SKILL

Interpersonal, soft, or

people s!ills;

Ability to communicate,

coach, lead, resolve

conflicts, achieveconsensus, and motivate

"or!ers.

TECHNSK

#or! related

Ability in usin

technology,

techniques,

procedures sparticular fie

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PYRAMID ORGANIZATIONAL CH

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FUNCTIONS OF MANAGEMENT

Pann"ng F)n#t"%n + *oo$in" or "!n!ratin" or"anio58!ti'!$ and t*!n d!t!r#inin" t*! o(r$!$ o% ation!!d!d to a*i!'! t*o$! o58!ti'!$ 9t*! !nd r!$(lt$4 or tar"!t$:.

&lannin" &!riod$ 2 lon"9;< )r$.:4 int!r#!diat! 91; and $*ortran"! ti#! lin!$ 91 da) to 1 )!ar:.

Strat!"i &lannin" &ro!$$ 2 d!6nin" an or"ani-atio

#i$$ion4 $!ttin" it$ o58!ti'!$4 and d!'!lo+in" $trat

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TYPE OF PLANS

Standin" +lan$ 2 t*o$! t*at r!#ain in !,!t /it*in t*! or"ani-ation

&olii!$4 r(l!$4 and +ro!d(r!$.

Sin"l!($! +lan$ 2 t*o$! t*at ar! d!'!lo+!d and ($!d %or a !rtain

ti#!. I.E. B(d"!t4 +ro8!t.

E>a#+l! o% a +ro8!t +lan? Or"ani-! an a@(aintan! +art) %or OM.

@(!$tion$:

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IMPORTANCE OF PLANNING

Sa'!$ ti#!. 2 r!d(! !rror i% on$i!ntio($l) +r!+ar!d.

&ro#ot!$ !>i5ilit). 2 ad8($t#!nt$ to t*! +lan$ ar! !a$i!r to #a0!

+ro!$$ #o'!$ to/ard$ o#+l!tion.

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FUNCTIONS OF MANAGEMENT

O'gan""ng F)n#t"%n + i$ t*! #(lti%a!t!d #ana"!%(ntion t*at "!t$ t*in"$ don!.

D!l!"ation

A(t*orit)

R!$+on$i5ilit)

Ao(nta5ilit)