Stop wasting time convincing managers to have difficult conversations. Minimize the

harm from poorly handled ones.

FollowUp

3

Develop an action plan with the employee,measure success, and book follow-up.

Conver-sation

2

Use the EASE framework, communication, conflict management, leadership, and emotionalintelligence.

Pre-work

1

Define the purpose,consult HR, determine the consequences and goals of the conversation.

EngageE

AbsorbA

ShareS

EndE

Use McLean & Company’s DifficultConversation Framework to Train Managers

If you have 50 managers in your organization, their avoidance will cost you over

72 thousand dollars!

80%53% Said lack of training was thereason for avoiding conversations.

Manager respondents believe difficultconversations are a part of their job.

“Difficult Conversations Survey” conducted by Globis

These can have negative effects on HR dashboardmetrics such as employee engagement and turnover.

With proper training and support, managers can:

> Effectively approach difficult conversations > Boost their confidence > Improve their performance on the job > Get the resources they need for their work > Manage out low performers > Positively impact other employees’ performance

Get managers to stop avoiding, freezing,or giving in when the going gets tough.

Train Managers to HandleDifficult Conversations

www.mcleanco.com1-877-876-3322

Start this project today by calling 1-877-876-3322Use our Train Managers to Handle Difficult Conversations Blueprint

Best Practice Toolkit Includes:

35 Do-It-Yourself Project Slides

Training Logistics Budget Form

Difficult Conversations Self-Assessment

Plus: 3 other tools and templates

Source: http://hr.mcleanco.com/research/ss/train-managers-to-handle-difficult-conversations

Guided Implementations:

Benchmark Comparison Tool

Difficult Conversations Conflict Style Self-Assessment

Difficult Conversations Quiz

Call 1: Prepare for stakeholder buy-in

Our advisers will discuss issues and concerns with getting stakeholder buy-in and what measurements you can use to track the impact of training on the business.

Call 2: Prepare for training implementation

We will review how to optimize and customize the training deck, logistics planning, and benchmarking to help you prepare for training.

Call 3: Measure and evaluate the impact of the training session

Our analysts with discuss results and evaluations of the training session, and how they can be used towardsoptimizing future sessions and manager development.

www.mcleanco.com1-877-876-3322