trainers guide problem solving module 2 v110 2013 jlk eng
DESCRIPTION
TRANSCRIPT
See PROBLEM SOLVINGNEXT EXIT
MODULE 2
See PPT Comments for Trainer’s support
Teaching recommendations for Whole Brain Problem Solving
Trainer’s Notes
See the PPT Comments section for trainer’s notes.This pictogram indicates that flipchart workout is recommended.
Files are available on a Box. Link is provided when needed.
For room layout and teaching aids see end of this document
Opening 09:00 – 09:15• New Team members ?• Program Overview –
– Module 1: Knowing Yourself– Module 2 : Your Business– Module 3 : Your Impact
• Concept: Simulation • Support: Whole Brain Model
Brain Jump Start• One Flipchart per Group Table• One Whole Brain Walk Around
Poster ( or make your own)• 1 roll of masking tape
Before after Jump Start
• Distribute one deck of Mind Your Words to each table.
• One participant deals the cards to the table members
• Group has to sort out cards in the four quadrants
• Trainer supports activity.• Participants are invited to
check for the right answer in the workbook.
Whole Brain Walk Around
EntrepreneurialCreative - GlobalChange DrivenFuturePurpose & Why ?
InterpersonalPeople - FeelingsRelationship DrivenCarpe DiemWho , WIIFM, Does ithurt ?
FactualLogical – Analytical
Data & knowledge DrivenPresent
What, When, Where
OrganizedSafety – Security
ConservativeProcess Driven
PastHow & What if …
See PROBLEM SOLVINGNEXT EXIT
MODULE 2
UCB Accelerate Module 2
10:00 – 10:30
Video : Pepsi
Innovation is providing New Value to Customers
Sustainably
From Their Perspective
INNOVATE
Innovation Pitfalls
Wrong Problem Definition1
Solution fails to solve problem2
Inefficient Communication3
Not in line with Vision Mission4
Higher costs than budgeted5
Strength of competition6
Bad timing7
Technical problems in the development and production8
"The best way to have agood idea is to have a lotof ideas."Linus Carl Pauling, Nobel Prize winner
Root Cause Analysis
The 5 Whys
The 5 Whys
The 5 Whys
The 5 Whys
The 5 Whys
The 5 Whys
The 5 Whys
The 5 Whys
WBPS GOAL / OBJECTIVE
Metrics / KPI’s / Facts
ROAD MAP / PLAN
PEOPLE / RESOURCES
GOAL / OBJECTIVE
Metrics / KPI’s / Facts
ROAD MAP / PLAN
WHAT, WHEN, WHERE ?
HOW (will you get there ?)
WHO ?What skills ?
5 WHY’sProblem behind the Problem
PEOPLE / RESOURCES
WBPS
One Sheet Problem Solving
GoalsKPI
Process
PlanResources
Skills
One Page Problem Analysis
One Sheet Problem SolvingOne Page Problem Analysis
Take One problemcommon to allteam members.
Workout a One page Problem Sheet
Time 15 mn
QSWOTMaking the right choice
Process Overview
1. Describe the characteristics of an
Optimal Solution
2. Describe your capabilities to
develop / produce / deliver solutions
3. Define for each Criteria a measurable
KPI
4. Weigh the Criteria on a total of 100 %
5. Score your options against the
selected criteria
6. Choose the best approach
7. Developing a plan
Capability to serve
Attra
ctive
ness
of S
oluti
on
Capability to Deliver- Benchmark TableCapabilities – Internal Strengths & Weaknesses
Weight
( W )
+3High
+1Avg
-1Low
1 Criteria (should be smart *)KPI
Write here the value of the KPI when optimal
Average KPI Value
Low limit of KPI
2
3
4
5
6
7
Compounded Capabilities 100 %
(*) smart = Specific, Measurable, Achievable, Realistic, timed
Attractiveness of Solution- Benchmark TableCapabilities – Internal Strengths & Weaknesses
Weight
( W )
+3High
+1Avg
-1Low
1 Criteria (should be smart *)KPI
Write here the value of the KPI when optimal
Average KPI Value
Low limit of KPI
2
3
4
5
6
7
Compounded Capabilities 100 %
(*) smart = Specific, Measurable, Achievable, Realistic, timed
Capability to Deliver- SCORING TableCapabilities – Internal Strengths & Weaknesses
Weight
( W )
+3High
+1Avg
-1Low
1 Criteria KPI
W1 S = W x 3 S = W x 1 S = W x -1
2 W2
3 W3
4 W4
5 W5
6 W6
7 W7
Compounded Capabilities ΣW=100
ΣS ΣS ΣS
(*) smart = Specific, Measurable, Achievable, Realistic, timed
For each solution criteria, you select one of the columns, and calculate the final Value by multiplying the score (3 to -1) by the corresponding weight.
Attractiveness- SCORING TableCapabilities – Internal Strengths & Weaknesses
Weight
( W )
+3High
+1Avg
-1Low
1 Criteria KPI
W1 S = W x 3 S = W x 1 S = W x -1
2 W2
3 W3
4 W4
5 W5
6 W6
7 W7
Compounded Capabilities ΣW=100
ΣS ΣS ΣS
(*) smart = Specific, Measurable, Achievable, Realistic, timed
For each solution criteria, you select one of the columns, and calculate the final Value by multiplying the score (3 to -1) by the corresponding weight.
QSWOT Decision Making Matrix
B A A
C B A
C C B
100
200
300
200
100
300
POOR
FairGood Solution
Capability to deliver the solution
Att
ract
iveness
of
Solu
tion
Teaching AidTEACHING AIDS
Trainers on the Move Bag
• The TOMB has 5 equipment drawers (one for each pax table)
• Content per drawer is:– Small Fiber Tip Pens– One set of Mr Sketch large pens– One box of 12 Pastels– One soft ball – Masking tape
Available from Linda Zaccaria
Mind Your Words
• Mind Your Words is used in the brain jumps start section.– Participants are encouraged
to read the first pages of the hand-out and to place the cards in the right quadrant.
– Trainer guides the process
Quantity: One per participant Table
Available from Herrmann US
Whole Brain Walk Around Poster
• The WBWA Poster is used in conjunction with the Mind Your Word Game.
• Participants will sort out the cards in the four quadrants.
• Additional props needed masking tape (tesa)
Quantity: One per participant Table
Available from Herrmann US
Room Layout for 30 PAX
ScreenEquipment TableEquipment Table
FC FC
FCFC
FC=Flipchart
Minimum 20 M
Min
imu
m 1
5 M
If the walls cannot be used to post documents, then “pin walls” shall be provided one per table
beamer
Tables can also beround (8 for 6)
6 Pax Table Set-UP
Block Lay-outSmall U Layout
Typical Workshop Situation
Block Layout can also be envisionedwith Round Tables