training 20 oct2012_effective communication_hareshgianani
Post on 18-Sep-2014
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This presentation is for the people to get some knowledge on Communication Skills.TRANSCRIPT
Welcome
Self Confidence
“Communication is an exchange of facts, ideas, opinions, emotions by two or more persons.”
“ The feeling or belief that one can rely on someone or something.”
Effective Communication is important to all of us…
Your message has to be Understood
3 Steps to Communicate Effectively
Verbal and
Non verbal Communication
Listen don’t Hear
Communication is
Two Way
Barriers to CommunicationPhysical – Loud Sound, Environment, Sleep, Media
Physiological – Hearing Disorders, Illness or Disability
Psychological – Allness, Criticize, Apathetic listener, Defensiveness, Fear
Linguistic and Cultural
Don’t Assume
Choose Words Carefully
Say only what you Need to say
5C’sof Effective Speaking
Courteous
Clear
Concise
Complete Concrete
Body Language is crucial
“The face is the index of Heart”
Listen with your eyes
Posture
Gestures
Smile…
17
Muscles to SMILE
43Muscles to FROWN
Co-relation between Listening and Speaking
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
What we are taught….
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
Amount taught
Confidence is the state of feeling, certain about the truth of something.
Confidence
I procla
im m
y confidence
quietly by w
hat I do
I forget yesterday’s failures and go for today’s targets
Haresh Gianani