Benefits

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n Integrates training administration tasks globally for improved tracking, efficiency and cost savings

n Elevates service levels by improving the quality of the learning experience across the organization

n Improves service quality and consistency by standardizing training processes across businesses and geographies

n Ensures scalability and continuous improvement as customer needs grow

n Offers scalable and flexible service models to address cultural, geographic and budgetary constraints

n Delivers learner support in over 50 countries and over 25 languages

Event logistics are crucial to any training event’s success. That’s why RPS developed a proprietary workflow-driven training administration platform, built on proven expertise and best practices. Our industry-unique tools streamline administration processes, enforce and report client-specific SLA agreements and ensure consistent service quality. The result is globally integrated training administration and learning services that are highly efficient, tightly tracked and cost-effective.

RPS combines proven tools, industry expertise and Raytheon innovation to deliver NoDoubt® performance that drives measurable results — and higher return on investment — across the learning cycle.

Training Administration and Learner Support Raytheon Professional Services

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Training Administration

Raytheon Professional Services (RPS) delivers client-focused, end-to-end, scalable training administration and learner support solutions that are designed to streamline processes and reduce costs while ensuring the highest quality user experience. RPS employs best-practice processes, industry-unique tools and a global presence to ensure every training event is unique and successful.

RPS Training Specialists across the globe use our workflow-driven training administration to ensure quality and consistency at every step of the training engagement: from scheduling an event to assigning resources, from setting up a classroom to dismantling it; from managing vendors to processing student rosters.

Whether training is based at one of Raytheon’s global service centers or co-located at a client facility, we establish client-specific workflows that enforce and report SLA agreements and ensure consistent service quality. Our training administration services include all the tasks associated with traditional outsourcing and records management, including:

n Demand forecastingn Capacity managementn Resource managementn Roster managementn Facilities management n Event managementn Vendor managementn Onsite logistics

Learner Support

Raytheon’s Service Centers are full-service inbound and outbound centers, specifically focused on delivering support for training delivery events, including instructor-led training, Web-based training and virtual classroom training. Our global service centers provide learner support in over 25 languages via telephone, email, fax and Web chat. They are globally integrated through our ticketing and call management platforms. Inbound communications are automatically routed to the appropriate representatives based on language, client or subject matter expertise. Every communication, inbound or outbound, is tracked and reported from initial contact through successful resolution. The result is globally integrated learner support that ensures consistent service, centralized reporting, SLA management and reduced costs.

Our world-class learner support services include:

n Inquiry managementn Registration managementn Campaign managementn Issue managementn Help desk support

Raytheon Professional Services LLCGlobal Headquarters1200 South Jupiter Rd.Garland, Texas 75042 USA972.205.5100 phone

www.rps.com

About Raytheon Professional Services

Raytheon Professional Services is a global leader in learning services and outsourcing. RPS helps businesses meet their critical objectives by redesigning, implementing and managing efficient training solutions that align employees, customers and partners to perform.

For cost-effective training administration and support that drive consistency, efficiency and value for your training investment, consider the expertise and global presence of RPS.

Streamlined training administration and learner support that drive efficiency, quality — and results.