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Training and Development is key to any employee and is ranked as high up the importance scale as contractual benefits when evaluating a job role. An engaged and knowledgeable employee will not only increase productivity but will reduce the company’s employee turnover. Employee turnover is a significant cost for any business which is why training and investing in your current employees is vital.

Crayon can offer you access to a variety of training courses, seminars and events to suit your organisations specific requirements. With tuition from experts in Software Asset Management (SAM) and Software Licensing, our interactive

workshops provide vendor-independent information, insight, practical advice and real life examples. Our training courses/workshops will offer you the opportunity to network and share experiences with your peers, as well as providing a range of personal benefits such as up scaling your current skillset and qualifications.

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4. SAM Fundamentals Training Course

5. Microsoft Training

6. Microsoft - Licensing and Contract Fundamentals Training Course

7. The International SAM Institute

8. Certified Software Asset Manager (CSAM)

9. Certified Hardware Asset Manager Professional (CHAMP)

10. Certified IT Asset Manager (CITAM)

11. Certified Mobile Asset Manager (CMAM)

12. Certification in IT Asset Disposal (CITAD)

13. Certified Asset Management Professional (CAMP)

14. Software Manager’s Workshop and Software Auditor’s Day

15. On-Site Training

Senior IT Asset Management Consultant, focused on

Microsoft as a vendor specialism and highly

experienced in all areas of IT Asset Management. I

have worked to help clients over the past 5+ years to

get value from their assets, and change the mind-set

from IT focus to business focus. I am Microsoft

Certified Professional and SAM qualified with further

accreditation's including CSAM and CHAMP and

delivery of these courses.

SAM iQ Transition Manager, focused on supporting

customers through the complexed arena of Software

Asset Management (SAM), through the delivery of

Crayon’s compliance and SAM programs. I have over

10 years’ experience in SAM and delivering training

courses to a wide range of customers from small to

medium enterprises to global organisations. Training

is key to ensure companies have the relevant skill set

within their organisations and I pride myself on

delivering interactive training courses to support

knowledge transfer

CSAM: The course refreshed what I already knew, but also gave me food for thought as to where I can take my

department with regard to IT Asset Management

CSAM: I gained a good overall feel of the processes behind SAM and how to efficiently work within SAM.

CHAMP: additional knowledge on negotiating and other hardware knowledge

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Is your organisation working on, or is looking to work on a Software Asset Management project? If so, Crayon’s SAM Fundamentals course will give you the head start you require to ensure a successful project deployment, thus ensuring that you have full details in the correct format to present to management and key stakeholders. This course is also beneficial for anyone that looks after the management and procurement of software, within your organisation.

The course will cover the infrastructure and processes necessary for effective management, control and protection of the software assets

within your organisation throughout all stages of their lifecycle. Learn how to capitalise on this information and ensure correct consumption of the software you own in your IT estate. See how this essential information can benefit future IT projects, especially if you are thinking of migrating to the Cloud. Learn about key live examples and see how this can benefit your organisation.

This course will give you an introduction to SAM and key licensing metrics.

What is involved in deploying SAM

License compliance

Learning the key policies & procedures which are core to SAM

Licensing fundamentals overview, including licensing entitlement, how to monitor and maintain your estate

Introduction to SAM

Why is SAM important to achieving your business goals?

Key points in creating a business case for implementing SAM

SAM within the wider business

How to implement SAM

How to influence your stakeholder when deploying SAM

Acquisition planning

Effective procurement

Return of investment

Effective retirement

SAM is the discipline of implementing the correct people, processes and technologies to manage software throughout the process of:

Some of the key best practices to give you a better understanding of "what is SAM" and why it is important

05

Become an expert in Microsoft Licensing and Contract Management.

You will receive an in-depth understanding of contract agreements and licensing concepts. We will cover the key principles of licensing Microsoft products, relating to desktop and server operating systems, desktop and server applications and online services. You will also be provided with an overview of Microsoft’s strategies in respect to Baseline reviews, and the subsequent information retention requirements for Software Asset Management in the Microsoft world.

By attending one of our Microsoft specific training courses, you can learn about the complexities of Volume Agreements, Software Assurance, Virtualisation and the Cloud. We will also provide an overview of Microsoft's key strategies.

Simply put, minimum of 4 cores within a virtual environment or all physical cores within a physical environment, some conditions may apply depending on infrastructure.

This really depends on if access is available for both corporate and non-corporate devices, the easiest solution to this is stick to user based licensing, in essence you will require a Desktop

Operating System with Software Assurance (SA) or Virtual Desktop Access License plus Office with Software Assurance for access from a non-corporate device.

This depends on many things, what your plans are for the future whether you have a cloud strategy in place, what your technology roadmap looks like, do you require SA, there is no one right answer and it is important to speak to a specialist to guide you through the multitude of agreements available.

Simply put, minimum 8 cores per processor or minimum 16 cores per server, all cores must be licensed.

SA is often thought of as a benefit, these days however it is a requirement and most definitely required with a virtual or VDI environment.

06

Become an expert in Microsoft Contract Management, learn about the complexities of Volume Agreements and Software Assurance. You will learn how Microsoft makes its products and services available and we will provide you an overview of their strategies in respect of baseline reviews, and the subsequent information retention requirements of software asset management in the Microsoft world.

Licensing basics - understanding what a license Is, the types of license, versions & editions

Software license usage terms/product use rights

Proof of license/what constitutes a license/

proof of license types

Microsoft agreements/channels

Software Assurance benefits/choosing the right Microsoft License contract

This course covers Microsoft licensing basics including an in-depth overview of licensing models including office 365. Attendees will build licensing knowledge and learn best practices for managing Microsoft products to avoid common compliance mistakes that cost the business unnecessary costs/fines.

What is a license?

Licensing models - in-depth overview (including office365)

Licensing in the virtual world and an introduction to the Cloud

Complex License scenarios and how to apply them

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The International SAM Institute is the training hub for Crayon Group. We are an Accredited Training Organisation (ATO) with APMG International with over 12 accredited trainers globally. The trainers can assist you in obtaining an official International Association of Information Technology Asset Managers (IAITAM) accreditation.

Achieving IAITAM certifications will allow you to develop your core competencies in

Information Technology Asset Management (ITAM), crucial for maximising the return on investment (ROI) from investments into your infrastructure.

Qualifications with measurable ROI for participating organisations

Meet financial, risk and efficiency based objectives

08

within the organisations unique culture, strengths and

The IAITAM Certified Software Asset Manager (CSAM) Course provides a foundation for managing software assets. From software piracy and compliance issues, to legislation and organisational challenges, it is necessary to evaluate both the external and internal factors that bring changes to how organisations manage their IT Assets.

A successful Software Asset Manager must look at the overall goals of the organisation and determine where Software Asset Management can play a strategic role in achieving those goals. In this course, delegates will learn best practices in Software Asset Management, as well as how to challenge and review why current processes are in place and the effectiveness of these. You will also learn how to clearly identify goals and how to quantify success.

The CSAM course is essential learning for IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management and strategic planning.

Software asset management is a business practice that involves managing and optimising the purchase, deployment, maintenance, utilisation, and disposal of software applications within an organisation. SAM is now considered a mandate by many organisations looking at their Software Asset Managers as key contributors to the overall organisational goals, such as reducing risk, increasing accountability, uncovering savings and gaining control of the IT environment. To be successful, Software Asset Managers must learn not only what constitutes the business best practices of Software Asset Management, but also learn how to implement those business practices in a way that is appropriate for their organisation.

This interactive course will provide you with the foundation and knowledge in Software Asset Management and will prepare you for the CSAM exam. You will have the opportunity to network with like-minded professionals in your field and be able to ask questions that are relevant to your working practices.

An industry recognised global personal CSAM

qualification (on completion of the exam)

compliance

proactive stance when dealing with software

The importance and the steps necessary to achieve a

The foundation in managing software assets,

the organisation and meet specific goals

identify the practices leading to sustainable Software

Asset Management programs that maximise value to

Determine and execute next steps and evaluate success

weaknesses

IAITAM

09

IAITAM

Management

There are many ways that Hardware Asset Management can benefit an organisation. With the volatility of today’s economy and the reduction of IT budgets, finding savings is more important than ever. Organisations that have never heard of IT Asset Management are now educating their staff and implementing business practices in order to maximize every £1 spent.

The two-day CHAMP Course is designed for those individuals in the field of Hardware Asset Management. It is essential learning for IT Asset Managers, Configuration Managers and other IT professionals who manage assets or budgets within an organisation.

This training course is designed to address the numerous issues plaguing professionals in

managing hardware assets. The IAITAM CHAMP Course follows the lifecycle of IT hardware assets beyond the scope of the cradle to grave analogy and discusses the business practices that can best be used to manage these assets efficiently and cost-effectively. A key emphasis will be placed on identifying the policies and procedures that enhance lifecycle management.

The two-day interactive workshop will provide you with the foundation and knowledge in hardware asset management and will prepare you for the CHAMP exam and once passed the qualification. You will have the opportunity to network with like-minded professionals in your field and be able to ask questions that are relevant to your working practices.

qualification (on completion of the exam) An industry recognised global personal CHAMP

practices to build and maintain IT assets

Be able to successfully apply IT Asset Management best

Asset Management Programs

Identify the practices leading to sustainable Hardware

culture, strengths and weaknesses

Evaluate success within the organization’s unique

Extensive understanding of Software Asset

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IAITAM

The CITAM Course will provide you with a foundation plan to implement and improve your organisations IT Asset Management (ITAM) Program. The course is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient.

This course is not for the novice IT Asset Manager, it is recommended that you have prior certification in Certified Software Asset Manager (CSAM) or Certified Hardware Asset Management Professional (CHAMP) or a well-founded working knowledge of IT Asset Management and an understanding of your organisations business model.

The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organisational business drivers that promote return on investment, reduces risk and increases productivity. You will learn the necessary steps to implement and achieve Compliance

& Legislation Management within your ITAM program, including but not limited to software compliance to contracts, intellectual property laws, accounting laws, privacy and confidentiality laws, government access laws & environmental laws. The course will cover the 12 IAITAM Key Process Areas (KPAs) for ITAM including Program Management, Disposal Management, Asset Identification, Financial Management to name a few.

The CITAM Certification will lend notable credibility to both you and your ITAM Program. You will have the opportunity to network with like-minded professionals in your field and be able to ask questions that are relevant to your working practices.

You will receive a personal industry recognised global

CITAM qualification (on completion of the exam)

Knowledge and understanding on how to utilise the

dependencies, relationships and benefits of KPAs found within an effective IT Asset Management Program. This will increase your skillset and support your development and knowledge to ensure you are

not missing opportunities within this area

Ensure you are a leader for process mapping and change management within your organisation to

support your career development

11

This two-day training course prepares the individual and their organisation for the management of mobile devices and uncovers a complexity to ITAM that has never been seen before in the IT environment. Designed to arm you with the knowledge you need to seamlessly manage personnel, policies and procedures, this course encompasses both organisational owned assets as well as BYOD (Bring Your Own Device).

Mobile Asset Management is extremely important to organisations today. In the past, all assets were primarily introduced into the organisation through the IT group and outside influences for technology upgrades and enhancements came through the business units as a recommendation only. Historically speaking, the direction of IT was controlled by the IT experts within the enterprise, but with

the consumerisation trend, devices are smaller, fully functional and easy to operate and flooding the corporate environment.

The course will prepare you with the knowledge to manage personnel, policies, and processes, the key elements in organisational IT management. It will also encompass both organisational owned assets as well as BYOD. As with all IAITAM courseware, this has the IAITAM Best Practice Library as its foundation and encompasses financial viability, risk mitigation, policy enforcement, and lifecycle management of mobile assets.

Although no experience is required for this course, some experience with contracts and lifecycle is beneficial. The materials encompass the concepts that address the needs of the mobile IT Asset Manager

The knowledge imparted in the CMAM course creates

CMAM qualification (on completion of the exam)

You will receive a personal industry recognised global

not missing opportunities within this area

your development and knowledge to ensure you are

Program. This will increase your skillset and support

found within an effective IT Asset Management

dependencies, relationships and benefits of KPAs

Knowledge and understanding on how to utilise the

that embrace a hybrid environment including BYOD

from centralised governance and the best practices

associated with a complex mobile environment, gains

You will gain the knowledge to lessen the risks

portfolio

properly managing the lifecycle of your mobile global governance and revenue generation for an awareness of avenues for savings, compliance,

IAITAM

12

Designed to prepare individuals to manage the IT asset disposal process within an organisation, this training course breaks down best practices within IT Asset Disposition (ITAD).

The CITAD delves into the issues surrounding disposition options, legislative impact, environmental stewardship and a value driven approach to asset end-of-life. ITAD best practices, financial return, data security global implications and the importance of vendor management are just a few of the topics incorporated in the CITAD course. With IAITAM’s ITAD Best Practices, ITAD will no longer be viewed as corporate overhead, but rather a profit center and area of risk mitigation.

Today IT Asset Disposition is more than a waste product for an organisation. Numerous options for disposal are available to the enterprise. Savings opportunities from

equipment reuse, software redeployment and resale provide savings opportunities and possibly pay for or afford a positive cash flow for the ITAD process. Along with opportunities and savings are risks associated with mishandled, lost or stolen assets caused by improper oversight. At any step during the ITAD process, errors can and do occur and organisations can be subject to fines, penalties and public disgrace.

The CITAD Course is designed for those individuals with minimal to no experience in the field of Asset Management. It is essential learning for those responsible for ITAD programs and other IT professionals involved in Asset Management, resource budgeting, finance, software licensing, contract management and strategic planning. Although there are no prerequisites, some knowledge of an organization's life-cycle management is encouraged.

CITAD qualification (on completion of the exam) You will receive a personal industry recognised global

options available

appropriate path for your organisation and the with improper disposal of IT assets and determine the You will learn how to mitigate the risks associated

breakdown in ITAD process management of data loss and public exposure that surround a You will take away the knowledge of how to avoid risk

impact your organisation

managed program and global concerns that may improper disposal, financial gain from a properly

mitigation surrounding hazardous waste and

You will learn how to manage the IT asset disposal process within your organisation, including risk

IT assets

for properly managing the end-of-life process for your stream, and compliance adherence on several levels

The knowledge imparted in the course creates an awareness of several avenues for a new revenue

IAITAM

13

The ITAM Foundations Course is designed to impart an extensive overview of IT Asset Management (ITAM) best practices and processes as well as ways to embrace multiple organisational frameworks such as ITAM & IT Service Management (ITSM)

The use of technology in business has grown extensively over the past three decades and continues to grow exponentially on a daily basis. With that growth comes the need for ITAM as well as the understanding of what ITAM is, the benefits it brings to an

organisation and how it crosses all functional business areas.

This course will educate you on each of the IAITAM Best Practice Library’s 12 Key Process Areas (KPAs), the roles and responsibilities that affect an ITAM program, core functional areas, KPA indicators, strategic positioning, and how ITAM can be brought into other frameworks such as ITSM so that they work together in the most efficient way for an organisation thus producing a greater ROI for its IT portfolio.

completion of the exam)

You will receive a personal industry recognised global CAMP qualification (on

Asset Management Program benefits of KPAs found within an effective IT utilise the dependencies, relationships and Knowledge and understanding on how to

area

you are not missing opportunities within this your development and knowledge to ensure

You will increase your skillset and support

IAITAM

14

The one day Software Manager’s Workshop is the foundation on how to implement the program and covers the key fundamentals of SAM.

This training course will provide you with a comprehensive overview of the following key areas:

You will sit an end-of-day exam (open book) and, if successful, obtain the Approved Software Manager’s qualification

The one day Software Auditor's Day training course is an ideal follow up from the Software

Manager’s Workshop, this course focuses on running and maintaining an effective audit process.

One of the key aspects of managing software is to be aware at all times of what software is

installed within the organisation.

This training course covers the key agenda items below :-

At the end of the day you will sit an exam (open book) and, if successful, obtain the Approved Software Auditor’s qualification.

Gap Analysis

Legislation

Software Licensing

Proof of Entitlement

Policies and Procedures

Planning an audit

Legislation

Reconciliation

Ongoing management

Policies and Procedures

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Working together as a team leads to enhanced teamwork and motivation

It is more cost effective as your company will not have to pay travel and accommodation

expenses

Reduce your company’s carbon foot print

The course can be tailored to your specific needs and requirements

You have the flexibility to choose where and when the course is delivered

Reduce downtime and wasted working hours which will be spent travelling to training

venues

Visit our website for more information on the upcoming courses, dates and locations.

To book your place contact our Events Team at:

events.uk@crayon.com

+44 (0) 1494 917760

www.crayon.com/en-GB/training-events/