training and development of

7/26/2019 Training and Development Of

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TRAINING AND DEVELOPMENT PROCESS

Conducted at

MARKFED CHANDIGARH

(IN FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF)

MASTER OF USINESS ADMINISTRATION

(IC !nd"EAR)

SESSION 2012-2017

Su#$%tted &'

IKRAMEET SINGH

MA(IC) *t+(Se$)

ROLL NO, -./

UNI0ERSIT" SCHOOL OF USINESS STUDIES

TAL1ANDI SAO

1


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ACKNO1LEDGEMENT

A large number of individual !ave "on#ribu#ed #o $ro%e"#& T!i $ro%e"# i a !umble a##em$# #o

'e#"! done #!e "on#ribu#ion of all #!oe $eron (!o !ave dire"#l) or indire"#l) given #!eir

$re"iou #ime and !el$ along (i#! $ro$er guidan"e for ma'ing #!i re$or# in #!e follo(ing !a$e&

*ir# of all i (ould li'e #o #!an' Mr& +&S& NAMMA ,E-IC.TIVE O**ICER/0R and Mr&

G.PTA ,S.PRETENDENT/0R MAR2*ED / C0ANDIGAR0 (i#!ou# (!oe $ermiion

$ro%e"# of MAR2*ED (ould !ave been "a#le in #!e air&

0e al(a) !el$ed me and $rovided me relevan# 'no(ledge in #!e ub%e"# #o enable #o $re$are

#!e $ro%e"#& La#l) bu# no# #!e lea#/ I $a) m) gra#i#ude #o m) $aren#/ famil) member/ friend/

fa"ul#) member of univeri#) "!ool of buine #udie ,#al(andi abo and all e3e"u#ive of

MAR2*ED / C0ANDIGAR0 for #!eir moral u$$or# and (!ole !ear#ed "o4o$era#ion in

draf#ing #!i re$or#&

IKRAMEET SINGH

5


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DECLARATION

I !ereb) de"lare #!a# #!e $ro%e"# re$or# en#i#led 6TRAINING AND DEVELOPMENT PROCESS

IN MAR2*ED7 ubmi##ed in fulfillmen# of #!e re8uiremen# for #!e degree of Ma#er of 9uine

Admini#ra#ion ,IC of univeri#) "!ool of buine #udie ,Tal(andi abo / i m) origina

(or' and a all #!e informa#ion/ fa"# and figure in #!i re$or# i baed on m) o(n e3$erien"e

and #ud) during m) ummer #raining&

S%2natu3e o4 5tudent

(%63a$7eet 5%n2+)

:


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8REFACE

A $ro%e"# reear"! i a )#ema#i" ; "ien#ifi" in inve#iga#ion for iden#if)ing a $e"ifi"

$roblem or #ud) in a $ar#i"ular area in #!e organi


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Ever) organi!en #!i no# #!e "ae/ i# i ne"ear) #o raie #!e 'ill level and in"reae #!e

vera#ili#) and ada$#abili#) of em$lo)ee& I# i being in"reaing "ommon for individual #o "!ange

"areer everal #ime during #!eir (or'ing live& T!e $robabili#) of an) )oung $eron learning a

%ob #oda) and !aving #!oe 'ill go bai"all) un"!anged during #!e for#) or o )ear if !i "areer

i e3#remel) unli'el)/ ma) be even im$oible& In a ra$id "!anging o"ie#) em$lo)ee #raining i

no# onl) an a"#ivi#) #!a# i deirable bu# alo an a"#ivi#) #!a# an organi!a# are #!e (a) (e "an iden#if)

#!e #raining need of an) em$lo)ee and !o( #o 'no( (!a# 'ind of #raining !e "an go for?

Training being "overed in differen# a$e"# li'e in#egra#ing i# (i#! organi


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CHA8TER,:

INTRODUCTION TO

THEMARKFED

INTRODUCTION TO COO8ERATI0ES


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T!e "oo$era#ive movemen# !a been ne"ei#a#ed #o $ro#e"# #!e in#ere# of #!e (ea'er

e"#ion of #!e o"ie#)& T!e $rimar) ob%e"#ive of #!i movemen# i 6!o( #o $ro#e"# #!e

e"onomi"all) (ea'er e"#ion of o"ie#)7& In all form of organie3at%=e Soc%et%e5 Act? :@:!

A $er e"#ion of #!e Co4o$era#ive So"ie#ie A"#/ 115/ an) #en $eron

(!o are "om$e#en# #o en#er in#o "on#ra"# and (!o (i! #o form a "oo$era#ive o"ie#)

(!i"! ma'e an a$$li"a#ion #o #!e Regi#rar of "oo$era#ive o"ie#ie of #!e #a#e/ (!erein

#!e) $ro$oe #o e#abli! #!e "oo$era#ive o"ie#)&

T!e o"ie#) i managed b) #!e managing "ommi##ee& T!e member of (!i"! are ele"#ed

annuall) a# #!e general mee#ing of #!e o"ie#)&

Ea"! regi#ered o"ie#) i re8uired #o frame i# o(n b)4la(/ (!i"! !ave go# #o be

regi#ered (i#! #!e Regi#rar of "oo$era#ive o"ie#ie& An) "!ange in #!e b)e4la(/ (!i"!

F


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!ave go# #o be regi#ered (i#! #!e regi#rar of "o4o$era#ive o"ie#ie& An) "!ange in #!e

b)4la( (ill be effe"#ive onl) if i# !a been a$$roved b) #!e regi#rar of #!e "oo$era#ive

o"ie#ie&

*rom #!e liabili#) $oin# of vie(/ #!e "oo$era#ive o"ie#ie ma) be of #(o #)$e

L%$%ted ;%a#%;%t& 5oc%et%e5 T!e liabili#) of #!e member of a limi#ed liabili#) o"ie#) i

limi#ed& In #!e even# of lo #!e member "anno# be made liable #o $a) more #!an #!e

nominal value of !are !eld b) #!em& No member o#!er #!an #!e regi#ered o"ie#)

"an o(e more #!an 5H of #!e !are of #!e o"ie#) or #!e value of !are !ould no#

in"reae more #!an R& 1&

Un;%$%ted ;%a#%;%t& 5oc%et%e5 T!e liabili#ie of #!e member (ill be unlimi#ed if #!e

ob%e"# of #!e o"ie#) i #o raie fund in order #o lend mone) #o i# member or (!ere

#!e ma%ori#) of #!e member are "redi#or of #!e o"ie#)&

Coo>e3at%=e 5oc%et%e5 Act ! o4 :@:!'A ne( A"# (a $aed #o ma'e an im$rovemen# over

#!e A"# of 1F #!e $ur$oe of #!i A"# (a #o fa"ili#a#e #!e forma#ion of "oo$era#ive

o"ie#ie for #!e $romo#ion of #!rif# and elf !el$ among# agri"ul#uri#/ ar#ian and $eron

of limi#ed mean& All #)$e of o"ie#ie "ould be regi#ered under #!i A"#& T!e o"ie#ie (ere#o #ranfer one four#! of i# annual $rofi# #o(ard a reerve fund& I# "ould $end 1H of #!e

$rofi# for #!e (elfare of #!e member&

MARKFED A SUCCESS STOR"

J


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T!e Pun%ab farmer/ under #!e banner of #!e "oo$era#ive movemen# organi


10/82

friend of Pun%ab farmer& Em$lo)ing #!i $rin"i$le of bro#!er!ood/ Mar'fed !a emerged a a

ignifi"an# "on#ribu#or #o variou o"io e"onomi" develo$men# $rogram&

Mar'fed u""e i #!e #rue refle"#ion of #!e $iri# and d)namim of #!e $eo$le i# re$reen#

t+e >eo>;e o4 8un7a#


11/82

T!e ob%e"#ive of Mar'fed are a follo(4

(%) To ma'e arrangemen# for $ro"uring/ mar'e#ingK#rading/ $ro"eingKmanufa"#uring of

agri"ul#ural $rodu"# a (ell a b)$rodu"# of i# affilia#ed member and #!eir member #o #!eir

be# advan#age (i#!in #!e "oun#r) and ou#ide #!e "oun#r)&

(%%) To find ou# and ado$# la#e# #e"!nolog) and u$$l) of good on "o4o$era#ive bai and #o a"# a

agen# #o i# "on#i#uen# and o#!er $eron and in#i#u#ion a$$roved b) #!e Regi#rar/ Co4

o$era#ive So"ie#ie/ Pun%ab&

(%%%) To raie fund for i# o(n buine&

(%=) To $rovide finan"ial ai#an"e #o i# member in #!e !a$e of advan"e/ loan and gran#&

(=) To ma'e arrangemen# for $ro"uremen# in bul' #!e re8uiremen# of i# member in re$e"# of

bo#! $ro"edure and "onumer good&

(=%) To ma'e arrangemen# for di#ribu#ion of agri"ul#ural in$u# in re#ail #o member and non4

member&

(=%%) To under#a'e $ro"eing/ manufa"#uring/ grading and $a"'ing a"#ivi#ie and e#abli! indu#rial

uni#&

(=%%%) To arrange for "on#ru"#ion of building ne"ear) for buine of #!e federa#ion and i# member

and alo #o #a'e u$ #!e "on#ru"#ion (or' of o#!er governmen#alKin#i#u#ional agen"ie&

(%B) To guide/ ai# and u$ervie #!e (or'ing of i# member o"ie#ie&

11


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(B) To "arr) $ubli"i#) and $ro$aganda in re$e"# of "o4o$era#ive mar'e#ing and u$$l) b)

$ubli"a#ion of ui#able li#era#ure/ arrangemen# of demon#ra#ion b) organi


13/82

MANAGEMENT

T!e managemen# of #!e affair of #!e *edera#ion !all ve# in 9oard of Dire"#or (!i"! !all be

"on#i#u#ed a under

,aT!ree nominee of #!e Governmen#

,b A nominee of #!e A$e3 Co4o$era#ive ban'

," T(elve re$reen#a#ive of member o"ie#ie #o be ele"#ed on


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FUNCTIONS OF MARKFED

I


15/82

>i#!in India/ Mar'fed ell "o##on #o #!e $ro"eing mill in Oria/ Tamilnadu/ .P/ Gu%ra# and

Ma!ara!#ra& I# alo e3$or# "o##on bale #o far ea#ern "oun#rie a a %oin# ven#ure (i#! NA*ED&

Mar'fed o(n and manage four "o##on ginning and $ro"eing fa"#orie/ (!i"! are lo"a#ed a#

Ram$ura$!ul/ Sardulgar!/ Raman and Abo!ar "en#er in Pun%ab&

Cotton5eed >3oce55%n2

Mar'fed "o##oneed $ro"eing $lan# a# Gidderba!a $rodu"e "o##oneed oil for #!e "oo$era#ive

federa#ion o(n Vana$a#i $lan# and b) $rodu"# li'e lin#/ De4oiled "a'e and !ull for $a$er

manufa"#ure and i# o(n "a##le feed $lan#&

< MANUFACTURING O8ERATION

T!e varied na#ure of Mar'fed o$era#ion de$end a grea# deal on i# infra#ru"#ure& Toda) i#

#a'e $ride in i# o(n oil $lan#/ ugar mill/ ri"e mill/ ginning and $ro"eing $lan#/ reear"!

and develo$men# lab e#"& a# #!ee #a#e o #!e ar# manufa"#uring fa"ili#ie/ Mar'fed $rodu"e

(orld "la $rodu"# (!i"! !ave "arved a ni"!e for #!emelve in everal mar'e#&

Su2a3 $%;;

Mar'fed !a u$ a ne( ugar mill a# Malou# a# a #o#al "o# of R&: million& >i#! a $rodu"#ion"a$a"i#) of 1F@ TCD and $read over @&= a"re of land/ i# $rovide dire"# em$lo)men# #o abou#

: $eron& Mar'fed !a alo #ied u$ (i#! #!e Pun%ab Agri"ul#ural .niveri#)/ Lud!iana/ for #!e

develo$men# of be##er varie#ie of ugar"ane&

Catt;e 4eed $anu4actu3%n2

Mar'fed manufa"#ure "a##le feed a# i# $lan# a# Gidderba!a and 2a$ur#!ala/ (!i"! !ave a

"ombined annual $rodu"#ion "a$a"i#) of : #onne& T!e animal feed manufa"#ured !ere i

$o$ular in Pun%ab/ 0ar)ana/ 0P/ +ammu and 2a!mir/ Ra%a#!an and Del!i and i old #!roug!

dealer and "oo$era#ive o"ie#ie&

1@


16/82

HD8E 5ac65 >;ant

T!e 0DPE a"' $lan# of Mar'fed ma'e bag for "a##le feed/ #ar$aulin/ $ol)#!ene "over and

02PE bag for "lien# li'e I**CO/ 2RI90CO and nfl for #!e $a"'ing of urea fer#ili


17/82

C< DISTRIUTION

9eide $ro"uring agro $rodu"e a# remunera#ive $ri"e a (ell a adding #!roug! $ro"eing and

mar'e#ing #!em lo"all) and abroad& Mar'fed alo $la) a laudable role in u$$l)ing 8uali#) farm

in$u# vi


18/82

A va# range of $rodu"# from Mar'fed !ave found mar'e# in #!e .AE/ .2/ .S/ Canada/

German)/ Poland/ 0ungr)/ C


19/82

8otato >3oce55%n2 un%t

Pun%ab Mar'fed !a igned an MO. (i#! Canadian manufa"#uring "om$an) l#d& Van"ouver

Canada for e##ing u$ of a %oin# ven#ure #o manufa"#ure $o#a#oe/ *ren"! frieK$o#a#o

fla'eKgranuleKvod'a& T!e "o# of #!e $ro%e"# i a$$ro3ima#el) R&1"rore&

T!e $ro%e"# (ill be $u# u$ in Pa#iala& T!e "om$an) (ill $rovide #!e #e"!ni"al 'no( !o( #o

$ro"e $o#a#oe gro(n in Pun%ab and (ill ai# in mar'e#ing #!e $rodu"# bo#! in dome#i" and

in#erna#ional mar'e#&

8otato cu;t%=at%on %n S3% Lan6a

In a Novel move/ Mar'fed !a #a'en on leae a 1 a"re farm in Sri Lan'a/ offered b) #!e Sri

Lan'an governmen#/ for #!e "ul#iva#ion of eedK#able(are $o#a#oe& T!e federa#ion !a agreed #o

under#a'e #!i $ro%e"# #o $read a(arene abou# Pun%ab e3$er#ie #o !ore far and (ide/ o

#!a# Pun%ab agro $rodu"# gain in re$u#a#ion and e#abli! a mar'e# $reen"e&

A23% eB>o3t one 4o3 #a5$at% 3%ce

T!i AE (ill fa"ili#a#e in"reaed $rodu"#ion of bama#i ri"e a""oun#ing for almo# H of #!e

(orld e3$or#& T!e AE (ill be e# u$ in Pun%ab "overing Gurda$ur/ Amri#ar/ 2a$ur#!ala/

+aland!ar/ 0o!iar$ur and Na(an!a!ar area& T!e main ob%e"#ive of #!i AE (ill be

:< Providing remunera#ive re#urn #o farmer on a u#ained bai b) im$roved a""e #o

e3$or#&

!< In#erlin'ing #!e variou "on#i#uen# of #!e "!ain from farmer #o "onumer&

< E#abli!ing ba"'(ard lin'age (i#! ri"e miller&

.< S#andardi


20/82

Food 23a%n 5to3a2e and +and;%n2

An MO. (a igned b) Mar'fed (i#! CMC Canada for $roviding variou o$#ionKmodel #o

!andle food grain $rodu"ed in #!e #a#e of Pun%ab and #o (or' #!e logi#i" of $o# !arve#

!andling of food grain& In#erna#ional #andard ilo #orage "om$le3e are enviaged #o afeguard

8uali#) of food grain e$e"iall) (!ea# and #o di$a#"! #!e food grain in bul' #o #!e "onuming

area&

CMC (ould be a $ar#ner in #!i %oin# ven#ure $ilo# $ro%e"# #o be e# u$ in #!e #a#e& CMC (ould

alo #ranfer #!e #e"!nolog) for grain "olle"#ion/ #orage/ $reerva#ion and #ran$or#a#ion in

bul'& T!e ilo $ro%e"# (i#! a "a$a"i#) of 1 la'! MT (ould "o# around R&@"rore& T!e %oin#

ven#ure $ar#ner from Canada (ould inve# in #!e e8ui#) of #!e $ro%e"# and (ill alo !el$ #o

mar'e# #!e food grain in #!e (orld mar'e#& T!e $ro%e"# i ai#ed b) Canada in#erna#ional

develo$men# agen") ,CIDA&

Stoc6 >o%nt5

Mar'fed !a been allo(ed #o "rea#e #o"' $oin# a# #!e $or# #o(n of Vi!a'!a$a#nam

2a'inanda/ +amnagar/ Mundra and 2andla b) gov#& of India& Mar'fed i #!e onl) $ro"uremen#

agen") of #!e #a#e #o !ave been allo(ed #o "rea#e infra#ru"#ure for #!e #orage of good grain a##!ee $or# #o(n& >i#! #!e "rea#ion of #!ee #o"' $oin# #!e #a#e i going #o benefi# on a""oun#

of #imel) movemen# of #o"' (!i"! (ould in"reae #!e e3$or# of (!ea#& I# (ill give aured

deliver) #o #!e e3$or#er (i#!ou# dela) Mar'fed (ould main#ain #!e "en#ral $ool #o"' u$ #o

@ MT a# ea"! $or# on na#ional bai and (ould #!u be able #o offer #!e ame #o #!e

e3$or#er (i#!ou# an) lead #ime&

Sa35on 6a 5aa2

A deli"a") on foreign !ore abou# 1&@ million "an "on#aining read) #o ea# aron 'a aag a

Pun%ab deli"a") and o#!er Indian vege#able "urrie are e3$or#ed #o man) region (!i"! in"lude

#!e .SA/ Canada/ Euro$e/ Middle Ea# and #!e Sou#! Pa"ifi"&

5


21/82

ACHIE0EMENTS OF MARKFED

,MAR2*ED4 P.N+A9 *ARMERS 9ENE*ECTOR IN T0E TR.E SENSE

ANNUAL TURNO0ER

Mar'fed genera#ed an annual buine #urnover of R&1/F== Crore in 554:

and (!i"! !a no( rea"!ed R&1/@F Crore in #!e )ear 5:4=& I# !a earned a

$rofi# of R&1:&= Crore during #!i )ear (!i"! i nearl) 1 Crore more #!an

$reviou )ear&

E98ORT ACTI0ITIES

S#o"' $oin# a# variou $or# #o(n in India i&e& 2andla/ Mundra/ 2a'inada

+amnagar and Vi


22/82

0ig!e# $add) $ro"uremen# agen") in Pun%ab (i#! 1&F la" MT of $add) (or#!

over RS&1:J"rore $ro"ured in 5:4=&

1H milling of $add) "ro$ 554: a"!ieved&

E3$or# of 1&:1 la" MT of Non 9ama#i ri"e in Se$#ember 55 earned a foreign

e3"!ange of .SD 1F& million,INRJ"rore&

1&:5 la" #on e3$or#ed under GOI "!eme&

Mar'fed 9ama#i $lan# i no( ISO 1 "er#ified ; alo !a 0ACCP

"er#ifi"a#ion&

A23%, eB>o3t5 one5 4o3 C3o> D%=e35%4%cat%on

AE for $o#a#o and 9ama#i ri"e in $rogre&

Pro$oal $reen#ed before APEDA for e##ing of Agri E3$or# one for 0one)&

FARMERS ENLIGHTENED

.nder AE for $o#a#oe/ #!e farmer (ill be !el$ed in #!e in#rodu"#ion of ne(

"on"e$# of $o#a#o !andling/ $a"'aging/ #orage and $ro"eing for effi"ien#

mar'e#ing&

.nder AE for 9ama#i ri"e/ farmer (ill be $rovided remunera#ive re#urn on a

u#ained bai b) im$roved a""e #o e3$or#&

Tran$or# ubid) on $o#a#oe !a been announ"ed R&5@K4$er MT for

in#er#a#e movemen# (i#!in India and R&1K4$er MT for e3$or# of $o#a#oe&

COTTON

Co##on bale (or#! R&:F "rore $ro"ured ; old a# ne# $rofi# of R&15F::&FJ la"

in 54F&

CATTLEFEED

55


23/82

Mar'fed Ca##lefeed $lan#/ Gidderba!a !a Manufa"#ured ; mar'fed 51:F MT

of "a##lefeed in 554: ; 1=@::&F@ MT of Ca##lefeed during 5:4=&

Mar'fed "a##le feed $lan# 2a$ur#!ala !a manufa"#ured ; mar'fed 51: MT of

"a##lefeed during 5:4=&

AGRO,CHEMICALS

Agro4"!emi"al (or#! R&15=@ la" old in 5:4= (i#! a $rofi# of R&@5&:F

la"&

Con#ra"# igned (i#! MNC li'e Moan#o e#"& for adding ne( mole"ule of

Agro4"!emi"al&

I# !a been gran#ed Regi#ra#ion b) Cen#ral Ine"#i"ide 9oard/ Gov#& of India/

*aridabad for $rodu"#ion of =@ $rodu"#&

FERTILIERS

@&: la" MT of fer#ili


24/82

MO. igned for e3$or# of @/ MT of $o#a#oe/ :/ MT of Onion ;

5/ MT of #urmeri" (i#! re$u#ed im$or#er of Sri Lan'a/ Dubai and German)&

MO. igned (i#! Dabur India L#d& *or inve#men# in 0one) $ro%e"#&

T!e +oin# Ven#ure Com$an) #o be e# u$ a""ording #o #!e MO. igned (i#!

Provin"e of In!ambane/ Mo


25/82

CHA8TER,!

INTRODUCTION TO

8ROECT

5@


26/82

TRAINING AND DE0ELO8MENT 8ROCESS

I# i a ub)#em of an organi


27/82

Training i abou# 'no(ing (!ere )ou #and ,no ma##er !o( good or bad #!e "urren# i#ua#ion

loo' a# $reen#/ and (!ere )ou (ill be af#er ome $oin# of #ime& Training i abou# #!e

a"8uii#ion of 'no(ledge/ 'ill/ and abili#ie ,2SA #!roug! $rofeional develo$men#&

IM8ORTENCE OF TRAINING AND DE0ELO8MENT

O$#imum .#ili


28/82

0eal#! and Safe#) Training and Develo$men# !el$ in im$roving #!e !eal#! and afe#) of #!e

organi


29/82

(!a# i e3$e"#ed ou# of !im a# #!e end of #!e #raining $rogram& Training ob%e"#ive are of grea#

ignifi"an"e from a number of #a'e!older $er$e"#ive&

1& Trainer

5& Trainee

:& Deigner

=& Evalua#or

T3a%ne3 T!e #raining ob%e"#ive i alo benefi"ial #o #rainer be"aue i# !el$ #!e #rainer #o

meaure #!e $rogre of #rainee and ma'e #!e re8uired ad%u#men#& Alo/ #rainer "ome in a

$oi#ion #o e#abli! a rela#ion!i$ be#(een ob%e"#ive and $ar#i"ular egmen# of #raining&

T3a%nee T!e #raining ob%e"#ive i benefi"ial #o #!e #rainee be"aue i# !el$ in redu"ing #!e

an3ie#) of #!e #rainee u$ #o ome e3#en#& No# 'no(ing an)#!ing or going #o a $la"e (!i"! i

un'no(n "rea#e an3ie#) #!a# "an nega#ivel) affe"# learning& T!erefore/ i# i im$or#an# #o 'ee$ #!e

$ar#i"i$an# a(are of #!e !a$$ening/ ra#!er #!an 'ee$ing i# ur$rie&

Se"ondl)/ i# !el$ in in"reae in "on"en#ra#ion/ (!i"! i #!e "ru"ial fa"#or #o ma'e #!e #raining

u""eful& T!e ob%e"#ive "rea#e an image of #!e #raining $rogram in #rainee mind #!a# a"#uall)

!el$ in gaining a##en#ion& T!irdl)/ if #!e goal i e# #o be " MAR2*ED lenging and mo#iva#ing/

#!en #!e li'eli!ood of a"!ieving #!oe goal i mu"! !ig!er #!an #!e i#ua#ion in (!i"! no goal i

Se#& T!erefore/ #raining ob%e"#ive !el$ in in"reaing #!e $robabili#) #!a# #!e $ar#i"i$an# (ill be

u""eful in #raining&

De5%2ne3 T!e #raining ob%e"#ive i benefi"ial #o #!e #raining deigner be"aue if #!e deigner i

a(are (!a# i #o be a"!ieved in #!e end #!en !ell bu) #!e #raining $a"'age a""ording #o #!a#

onl)& T!e #raining deigner (ould #!en loo' for #!e #raining me#!od/ #raining e8ui$men#/ and

#raining "on#en# a""ordingl) #o a"!ieve #!oe ob%e"#ive& *ur#!ermore/ $lanning al(a) !el$ in

dealing effe"#ivel) in an une3$e"#ed i#ua#ion& Conider an e3am$le #!e ob%e"#ive of one #raining

$rogram i #o deal effe"#ivel) (i#! "u#omer #o in"reae #!e ale& Sin"e #!e ob%e"#ive i 'no(n

#!e deigner (ill deign a #raining $rogram #!a# (ill in"lude (a) #o im$rove #!e in#er$eronal

'ill/ u"! a verbal and non verbal language/ dealing in une3$e"#ed i#ua#ion i&e& (!en #!ere i

a defe"# in a $rodu"# or (!en a "u#omer i angr)& T!erefore/ (i#!ou# an) guidan"e/ #!e #raining

ma) no# be deigned a$$ro$ria#el)&

5


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E=a;uato3 I# be"ome ea) for #!e #raining evalua#or #o meaure #!e $rogre of #!e #rainee

be"aue #!e ob%e"#ive define #!e e3$e"#ed $erforman"e of #rainee& Training ob%e"#ive i an

im$or#an# #o #ool #o %udge #!e $erforman"e of $ar#i"i$an#&

T3a%n%n2 and Hu$an Re5ou3ce Mana2e$ent

T!e 0R fun"#ioning i "!anging (i#! #ime and (i#! #!i "!ange/ #!e rela#ion!i$ be#(een #!e

#raining fun"#ion and o#!er managemen# a"#ivi#) i alo "!anging& T!e #raining and develo$men#

a"#ivi#ie are no( e8uall) im$or#an# (i#! #!a# of o#!er 0R fun"#ion& Gone are #!e da)/ (!en

#raining (a "onidered #o be fu#ile/ (a#e of #ime/ reour"e/ and mone)& No(4a4da)/ #raining

i an inve#men# be"aue #!e de$ar#men# u"! a/ mar'e#ing ; ale/ 0R/ $rodu"#ion/ finan"e

e#" de$end on #raining for i# urvival& If #raining i no# "onidered a a $riori#) or no# een a a

vi#al $ar# in #!e organi


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:& Re(ard #o be ao"ia#ed (i#! elf e#eem and elf (or#!

=& Providing $re4em$lo)men# mar'e# orien#ed 'ill develo$men# edu"a#ion and $o# em$lo)men#

u$$or# for advan"ed edu"a#ion and #raining

< *le3ible a""e i&e& an)#ime/ an)(!ere #raining&

Mode;5 o4 T3a%n%n2

Training i a ub4)#em of #!e organi


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T!e #!ree model of #raining are

1& S)#em Model

5& In#ru"#ional S)#em Develo$men# Model

:& Trani#ional model

S"STEM MODEL TRAINING

T!e )#em model "oni# of five $!ae and !ould be re$ea#ed on a regular bai #o ma'e

fur#!er im$rovemen#& T!e #raining !ould a"!ieve #!e $ur$oe of !el$ing em$lo)ee #o $erform

#!eir (or' #o re8uired #andard&

Model of #raining are a follo(

1& Anal)


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model alo !el$ in de#ermining and develo$ing #!e favorable #ra#egie/ e8uen"ing #!e "on#en#/

and delivering media for #!e #)$e of #raining ob%e"#ive #o be a"!ieved&

T!e In#ru"#ional S)#em Develo$men# model "om$rie of five #age

1& ANAL"SIS T!i $!ae "oni# of #raining need aemen#/ %ob anal)i/ and #arge#

audien"e anal)i&

5& 8LANNING T!i $!ae "oni# of e##ing goal of #!e learning ou#"ome/ in#ru"#ional

ob%e"#ive #!a# meaure be!avior of a $ar#i"i$an# af#er #!e #raining/ #)$e of #raining ma#erial/

media ele"#ion/ me#!od of evalua#ing #!e #rainee/ #rainer and #!e #raining $rogram/ #ra#egie #o

im$ar# 'no(ledge i&e& ele"#ion of "on#en#/ e8uen"ing of "on#en#/ e#"&

:& DE0ELO8MENT T!i $!ae #ranla#e deign de"iion in#o #raining ma#erial& I# "oni#

of develo$ing "oure ma#erial for #!e #rainer in"luding !andou#/ (or'boo'/ viual aid

demon#ra#ion $ro$/ e#"/ "oure ma#erial for #!e #rainee in"luding !andou# of ummar)&

=& E9ECUTION T!i $!ae fo"ue on logi#i"al arrangemen#/ u"! a arranging $ea'er

e8ui$men#/ ben"!e/ $odium/ food fa"ili#ie/ "ooling/ lig!#ing/ $ar'ing/ and o#!er #raining

a""eorie&

@& E0ALUATION T!e $ur$oe of #!i $!ae i #o ma'e ure #!a# #!e #raining $rogram !a

a"!ieved i# aim in #erm of ube8uen# (or' $erforman"e& T!i $!ae "oni# of iden#if)ing

#reng#! and (ea'nee and ma'ing ne"ear) amendmen# #o an) of #!e $reviou #age in

order #o remed) or im$rove failure $ra"#i"e&

T!e ISD model i a "on#inuou $ro"e #!a# la# #!roug!ou# #!e #raining $rogram& I# alo

!ig!lig!# #!a# feedba"' i an im$or#an# $!ae #!roug!ou# #!e en#ire #raining $rogram& In #!i

model/ #!e ou#$u# of one $!ae i an in$u# #o #!e ne3# $!ae& Trani#ional model fo"ue on #!e

organi


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em$lo)ee regarding #!e organi


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Learning i en!an"ed (!en #!e learner i mo#iva#ed& Learning e3$erien"e mu# be deigned o

learner "an ee !o( i# (ill !el$ in a"!ieving #!e goal of #!e organi!en #!e need arie/ va"an"ie "an be eail) #affed&

:@


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TO IM8RO0E ORGANIATIONAL CLIMATE

An endle "!ain of $oi#ive rea"#ion reul# from a (ell $lanned #raining $rogramme&

TO IM8RO0E HEALTH AND SAFET"

Pro$er #raining "an $reven# indu#rial a""iden#& A afer a#mo$!ere lead #o

more #able a##i#ude on $ar# of #!e em$lo)ee&

8ERSONAL GRO1TH

Em$lo)ee on a $eronal bai gain individuall) from #!eir e3$oure #o edu"a#ional e3$reion&

Training $rogramme give #!em (ider a(arene and 'ill

NEED FOR TRAINING

To im$ar# #o #!e ne( en#ran# #!e bai" 'no(ledge and 'ill #!e) need for defini#e #a'&

To ai# em$lo)ee #o fun"#ion more effe"#ivel) in #!eir $reen# $oi#ion b) e3$oing #!em

#o ne( "on"e$#&

To build a line of "om$e#en# $eo$le and $re$are #!em #o o""u$) more re$onible $oi#ion&

To redu"e #!e u$erviion #ime/ (a#age and $oilage of ne( ma#erial&

To redu"e #!e defe"# and minimi


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ma'ing deired modifi"a#ion in 'ill/ a##i#ude and 'no(ledge of em$lo)ee o #!a# #!e)

$erform #!eir %ob mo# effi"ien#l) and effe"#ivel)

EST TIME TO IM8ART TRAINING TO EM8LO"EE:< NE1 RECRUITS TO THE COM8AN"

T!ee !ave a re8uiremen# for indu"#ion in#o #!e "om$an) a a (!ole in #erm of i# buine

a"#ivi#ie and $eronnel $oli"ie and $roviion/ #!e #erm/ "ondi#ion and benefi# a$$ro$ria#e #o

#!e $ar#i"ular em$lo)ee/ and #!e "areer and advan"emen# o$$or#uni#ie available&

!< TRANSFEREES 1ITHIN THE COM8AN"T!ee are $eo$le (!o are moved from one %ob #o ano#!er/ ei#!er (i#!in #!e ame (or' area/ i&e

#!e ame de$ar#men# or fun"#ion/ or #o diimilar (or' under a differen# managemen#& .nder #!i

!eading (e are e3"luding $romo#ion/ (!i"! #a'e $eo$le in#o en#irel) ne( level of

re$onibili#)&

< 8ROMOTIONS

Al#!oug! imilar #o #!e #ranferee in #!a# #!ere i a ne( %ob #o be learned in ne( urrounding/ !e

i diimilar in #!a# #!e $romo#ion !a broug!# !im #o a ne( level of u$ervior) or managemen#

re$onibili#)& T!e "!ange i uuall) #oo im$or#an# and diffi"ul# #o ma'e u""efull) #o $ermi#

one #o aume #!a# #!e $romo#e (ill $i"' i# u$ a !e goe along and a##en#ion !a #o be $aid #o

#raining in #!e #a' and #!e re$onibili#ie and $eronal 'ill ne"ear) for effe"#ive

$erforman"e&

.< NE1 8LANT OR EQUI8MENT

Even #!e mo# e3$erien"ed o$era#or !a ever)#!ing #o learn (!en a "om$u#er and ele"#roni"

"on#rol re$la"e #!e $reviou manual and ele"#ro4me"!ani"al )#em on #!e $ro"e $lan# on

(!i"! !e (or'& T!ere i no le a #raining re8uiremen# for #!e u$ervior and $ro"e

managemen#/ a (ell a for #e"!ni"al ervi"e $rodu"#ion "on#rol and o#!er&

& NE1 8ROCEDURES

:F


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Mainl) for #!oe (!o (or' in offi"e in "ommer"ial and admini#ra#ive fun"#ion bu# alo for

#!oe (!o (e (or'$la"e i on #!e !o$ floor or on $ro"e $lan# on an) o""aion on (!i"! #!ere

i a modifi"a#ion #o e3i#ing $a$er(or' or $ro"edure for/ a) #!e (i#!dra(al of ma#erial from

#ore/ #!e "on#rol of "u#omer "redi# #!e a$$roval of e3$ene "laim/ #!ere need #o be

in#ru"#ion on #!e "!ange in #!e (a) of (or'ing in man) in#an"e/ a no#e bringing #!e a##en#ion

of all "on"erned #!e "!ange i aume #o be uffi"ien#/ bu# #!ere are "ae/ u"! a (!en #o#al ne(

)#em in "or$ora#ing IT u$ da#e are in#alled/ (!en more #!oroug! #raining i needed&

*& NE1 STANDARDS? RULES AND 8RACTICES

C!ange in an) one #!ee are li'el) #o be "onve)ed b) $rin#ed no#e or b) (ord of mou#! b) #!e

manager #o !i ubordina#e/ and #!i "an be #!e mo# a#ifa"#ion (a) of dealing (i#! #!e "!ange

from #!e $oin# of vie( of ge##ing #!oe affe"#ed #o under#and #!eir ne( re$onibili#)& 0o(ever

no# all "!ange under #!i !eading "an be lef# #o #!i or# of !andling& Even #!e im$le# loo'ing

in#ru"#ion ma) be regarded a undeirable or im$ra"#i"able b) (!oever !a #o $erform i# !e ma)

no# under#and #!e $ur$oe be!ind #!e "!ange and loe "onfiden"e in a managemen# (!i"! !e

no( believe #o be Bmeing abou#/ or !e ma) under#and #!e $ur$oe and !ave a be##er

al#erna#ive #o offer if i# i no# #oo la#e&

-< NE1 RELATIONSHI8 AND AUTHORITIES

T!ee "an arie/ a a reul# of managemen# de"iion/ in a number of (a)& In e3am$le/ #!e

re"ogni#ion of #!e a""oun# de$ar#men# "an reul# in a reali


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>e are !ere "on"erned (i#! main#enan"e of #andard #!roug! #raining/ for i# mu# be

remembered #!a# u$erviion and in$e"#ion and 8ualif) "on#rol are "on#inuoul) re$onible for

#andard and e3er"ie #!eir o(n au#!ori#ie #o #!i end& Al#!oug! i# i generall) agreed #!a# ome

re#raining from #ime #o #ime/ #a'ing varied form even for #!e on grou$ of em$lo)ee/ doe a"# a

bo#! a reminder and a #imulu/ #!ere i no# mu"! agreemen# on #!e ne3# fre8uen") and form #!a#

u"! re#raining !ould #a'e/ of #!ere i a )e# li##le "ien#ifi" 'no(ledge on #!i ub%e"# (!i"! i

of mu"! ue in indu#rial i#ua#ion&

@< THE MAINTENANCE OF ADA8TAILIT"

Again/ (!il# #!ere i li##le "ien#ifi" #ud) of #!e lo of abili#) #o learn ne( 'ill in #!oe "ae

(!ere $eo$le $end a long #ime (i#!ou# "!ange/ and (i#!ou# #!e need #o learn/ #!ere i in"reaing

eviden"e in "urren# e3$erien"e #o ugge# #!a# #!i i #!e "ae in indu#rial em$lo)men#& Add/ of

"oure/ #!ere i #!e inferen"e ariing from #!e labora#or) e3$erimen# of $)"!ologi#&

:/< THE MAINTENANCE OF MANAGEMENT SKILLS STANDARDS

S'ill in u$erviing/ em$lo)ee a$$raial/ "ommuni"a#ion/ leader!i$ e#" are im$or#an# in all

"om$anie& Some of #!ee 'ill are een #o be "ri#i"al #o ma%or develo$men# in "om$an)

organia#ion/ "ul#ure/ em$lo)ee em$o(ermen# and o on& Ini#ial #raining in #!ee 'ill i no#

un"ommon in #!e large# "om$anie on a$$oin#men# in#o managemen# and u$erviion& 9u#

"on#inuou #raining and $erforman"e moni#oring i rare/ de$i#e #!e "ommon 'no(ledge #!a#

#andard are a varied a !uman na#ure&

::< RETIREMENT AND REDUNDANC"

Em$lo)ee of an) $oi#ion in #!e "om$an) (!o are !eading #o(ard re#iremen# (ill benefi# from

learning abou# !eal#!/ o"ial life/ (or' o$$or#uni#ie mone) managemen# e#"& In#ernal or e3#ernal

"oure are be# a##ended a )ear or #(o before re#iremen# da#e/ in a fe( "om$anie a member of

Peronnel (ill a"# a a "ounelor a re8uired&

:


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T"8ES OF TRAINING

Training i re8uired for everal $ur$oe& A""ordingl) #raining $rogramme ma) be of #!e

follo(ing #)$e

O3%entat%on t3a%n%n2 Indu"#ion or orien#a#ion #raining ee' #o ad%u# ne(l) a$$oin#ed

em$lo)ee #o #!e (or' environmen#& Ever) ne( em$lo)ee need #o be made full) familiar (i#!

!i %ob/ !i u$erior and ubordina#e and (i#! #!e rule and regula#ion of #!e organi


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ON,THE,O TECHNIQUES

On #!e %ob #e"!ni8ue enable manager #o $ra"#i"e managemen# 'ill/ ma'e mi#a'e and learn

from #!eir mi#a'e under #!e guidan"e of an e3$erien"ed/ "om$e#en# manager& Some of #!e

me#!od are a

o# Rotat%on I# i alo referred #o a "ro #raining& I# involve $la"ing an em$lo)ee on

differen# %ob for $eriod of #ime ranging from a fe( !our #o everal (ee'& A# lo(er %ob level/

i# normall) "onume a !or# $eriod/ u"! a fe( !our or one or #(o da)& A# !ig!er %ob level/

i# ma) "onume mu"! larger $eriod be"aue #aff #rainee ma) be learning "om$le3 fun"#ion

and re$onibili#ie& +ob ro#a#ion for manager uuall) involve #em$orar) aignmen# #!a# ma)

range from everal mon#! #o one or more )ear in variou de$ar#men#/ $lan# and offi"e& +ob

ro#a#ion for #rainee involve everal !or#4#erm aignmen#/ #!a# #ou"! a varie#) of 'ill and

give #!e #rainee a grea#er under#anding of !o( variou (or' area fun"#ion&*or middle and

u$$er level managemen#/ i# erve a lig!#l) differen# fun"#ion& A# #!i #age/ i# involve la#era

$romo#ion/ (!i"! la# for one or more )ear& I# involve a move #o differen# (or' environmen#

o #!a# manager ma) develo$ "om$e#en"e in general managemen# de"iion4ma'ing 'ill&

En;a32ed and en3%c+ed 7o# 3e5>on5%#%;%t%e5

MET0ODS O* TRAINING

ON4 T0E4 +O9 MET0ODSO**4 T0E4 +O9 MET0ODS

9) giving an em$lo)ee added %ob du#ie/ and in"reaing #!e au#onom) and re$onibili#ie

ao"ia#ed (i#! #!e %ob/ #!e firm allo( an em$lo)ee #o learn a lo# abou# #!e %ob/ de$ar#men# and

organi


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!im ome ugge#ion for im$rovemen#& Of#en #!e #rainee !are ome du#ie and re$onibili#ie

of #!e "oa"! and relive !im of !i burden& A dra(ba"' i #!a# #!e #rainee ma) no# !ave #!e

freedom or o$$or#uni#) #o e3$re !i o(n idea&

Co$$%ttee a55%2n$ent5

0ere in/ a grou$ of #rainee are given and a'ed #o olve an a"#ual organi;a&%n2' I# i defined a a me#!od of !uman in#era"#ion #!a# involve reali#i" be!aviour in

imaginar) i#ua#ion& T!i me#!od involve a"#ion doing and $ra"#i"e& T!e $ar#i"i$an# $la) #!e

role of "er#ain "!ara"#er/ u"! a $rodu"#ion manager/ 0R manager/ foreman/ (or'er e#"& T!i

me#!od i mo#l) ued for develo$ing in#er$eronal in#era"#ion and rela#ion&

Lectu3e $et+od' T!e le"#ure i a #radi#ional and dire"# me#!od of in#ru"#ion& T!e in#ru"#ion

organi


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#!e le"#ure mu# mo#iva#e and "rea#e in#ere# among #!e #rainee& An advan#age of #!i me#!od i

#!a# i# i dire"# and "an be ued for a large grou$ of #rainee&

Con4e3ence o3 d%5cu55%on' I# i a me#!od in #raining #!e "leri"al/ $rofeional and u$ervior)

$eronnel& I# involve a grou$ of $eo$le (!o $oe idea/ e3amine and !are fa"# and da#a/ #e#

aum$#ion and dra( "on"luion/ all of (!i"! "on#ribu#e #o #!e im$rovemen# of %ob

$erforman"e& I# !a an advan#age #!a# i# involve #(o (a) "ommuni"a#ion and !en"e feedba"' i

$rovided& T!e $ar#i"i$an# feel free #o $ea' in mall grou$& Su""e de$end u$on #!e

leader!i$ 8uali#ie of #!e $eron (!o lead #!e grou$&

83o23a$$ed %n5t3uct%on T!i me#!od !a be"ome $o$ular in re"en# )ear& T!e ub%e"# ma##er

#o be learned i $reen#ed in a erie of "arefull) $lanned e8uen#ial uni#& T!ee uni# are

arranged from im$le #o mere "om$le3 level of in#ru"#ion& T!e #rainee goe #!roug! #!ee

uni# b) an(ering 8ue#ion or filling #!e blan'& T!i me#!od i e3$enive and #ime "onuming

E9ECUTI0E DE0ELO8MENT 8ROCESS

EBecut%=e5 are #!e $eo$le (!o !a$e #!e $oli"ie/ ma'e #!e de"iion and ee #!eir

im$lemen#a#ion in an) buine organi


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li#ed do(n again# ea"!& A "om$arion (i#! #!e re8uiremen# of #!e organi


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Organi


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In %ob4rela#ed #raining/ #!e ob%e"#ive i #o #rain $eo$le for $e"ifi" %ob 'ill o #!a# #!eir

$rodu"#ivi#) ma) in"reae& Evalua#ion "an be done ei#!er #o #!e dire"# "ri#erion of in"reae in

ou#$u# or #o #!e indire"# "ri#eria of de"reae in "o#/ brea'age or re%e"#& Even more indire"# are

meaure #!a# $oin# ou# "!ange in aben#eeim or #urnover& T!e mo# diffi"ul# $roblem of

evalua#ion lie in #!e area of !uman rela#ion 'ill #raining/ (!i"! i given #o #!e u$ervior and

middle4 level manager& Su$ervior) and managerial #raining $rogramme are/ for #!i reaon/

le amenable #o ob%e"#ive revie( $ro"edure& Mu"! ub%e"#ivi#) en#er in#o evalua#ion of #!ee

$rogramme/ in"e e3a"# #andard and "ri#eria are !ard #o devie&

TRAINING 8ROGRAMMES IN MARKFED

MAR2*ED follo( #!e $!iloo$!) #o e#abli! and build a #rong $erforman"e driven "ul#ure

(i#! grea#er a""oun#abili#) and re$onibili#) a# all level& To #!a# e3#en# #!e Com$an) vie(

"a$abili#) a a "ombina#ion of #!e rig!# $eo$le in #!e rig!# %ob/ u$$or#ed b) #!e rig!# $ro"ee/

)#em/ #ru"#ure and me#ri"& T!e Com$an) organi


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8RE8ARATION OF TRAINING 8LAN '

T+e t3a%n%n2 o4 EBecut%=e5 %n MARKFED %5 2%=en #& '

MAR2*ED Managemen# A"adem) a uni8ue bod) for im$ar#ing #raining #o #!e E3e"u#ive of

MAR2*ED ; Ou# ide agen"ie&

IM8ARTING OF TRAINING

A"#ual #raining i im$ar#ed (i#! #!e !el$ of in4!oue and ou#ide agen"ie& T!e ele"#ion of #!ee

agen"ie i done on #!e bai of re$u#a#ion $rogramme offered b) #!em/ $a# e3$erien"e and

feedba"' re"eived from #!e earlier $ar#i"i$an#& Training i alo im$ar#ed b) nomina#ing #!e

"on"erned em$lo)ee for an e3#ernal #raining $rogramme& All re"ord of #!e #raining are

main#ained a# bran"! a $er Re"ord of Training in #!e Peronnel folder and #!e ame i in#ima#ed

#o #!e E3e"u#ive Offi"e Peronnel #!roug! #!e Mon#!l) Peronnel Re$or#&

FEEDACK

A feedba"' i #a'en from #!e $ar#i"i$an# #!roug! a 8ue#ionnaire on #!e $rogramme and #!eir

im$reion in order #o fur#!er im$rove u$on #!e ame& T!ere are #!ree u"! 8ue#ionnaire

available and one of #!ee i ued de$ending u$on #!e na#ure of #!e #raining $rogramme and #!e

level of $ar#i"i$an#& Alo/ a $eron from #!e $eronnel de$ar#men# i# #!roug! #!e final eion

of #!e $rogramme and #a'e #!e verbal feedba"' abou# #!e $rogramme&

INDUCTION TRAINING

T!i i "arried ou# a #!e ver) fir# #e$ for an) ne( en#ran# in#o Com$an)& T!e de$ar#men#

$re$are a "!edule for #!e em$lo)ee a $er (!i"! !e i re8uired #o $end $e"ifi" #ime in ea"!

de$ar#men#& During u"! $eriod/ !e i re$or#ing #o #!e re$e"#ive de$ar#men# !ead& T!e ob%e"#ive

of #!e indu"#ion $rogramme i #o familiari


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a Training $rogramme flo(ing from #!e #raining need&

b Training $rogramme for #e#ing ou# #!e #rainingK in"reaed a(areneK general informa#ionK

omnibu #raining #)$e e#"&

TRAINING 8ROGRAMMES FLO1ING FROM TRAINING NEEDS'

T!e $rogramme are divided in#o #!ree broad "a#egorie

4 *un"#ional

4 9e!avioral

4 GeneralK Omnibu $rogramme

1& Funct%ona;' T!e ou#"ome of #!e #raining i meaured b) "om$aring #!e da#a $re4#raining and

$o#4#raining& A "ale i develo$ed for meauring #!e effe"#ivene of #raining baed on #!e H

a"!ievemen# of #!e ob%e"#ive&

5& e+a=%o3a;' T!e effe"#ivene of #!e #raining of #!i na#ure i meaured annuall)& T!i i een

#!roug! #!e #raining need iden#ifi"a#ion for #!e "oming )ear for #!e em$lo)ee& If #!e #raining need

i re$ea#ed #!ere/ #!en #!e #raining $rovided i #a'en a ineffe"#ive& If #!e #raining need i

re$ea#ed bu# (i#! fo"u on a $ar# of #!e need/ #!en #!e #raining i $ar#iall) effe"#ive& If no#

re$ea#ed/ #!en #!e #raining i effe"#ive&

:& Gene3a;' T!ee are #!e #raining need flo(ing dire"#l) from #!e organi


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RE0IE1 OF LITERATURE

A revie( of li#era#ure on evalua#ion of #raining (a "ondu"#ed #o iden#if) me#!od of

effe"#ivene evalua#ion for #raining $rogram& *ive defini#ion of evalua#ion (ere iden#ified

in #!e li#era#ure&

K%36>at3%c6? :@-:

2ir'$a#ri"' fir# level of meauremen#/ rea"#ion/ i defined a !o( (ell #!e #rainee li'ed

#!e #raining $rogram& T!e e"ond meauremen# level/ learning/ i deigna#ed a #!e

de#ermina#ion of (!a# 'no(ledge/ a##i#ude/ and 'ill (ere learned in #!e #raining& T!e #!irdmeauremen# level i defined a be!avior& 9e!avior ou#line a rela#ion!i$ of learning ,#!e

$reviou meauremen# le vel #o #!e a"#uali


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o$era#ing ubidiarie/ ini#ia#ed an evalua#ion $rogram #o $rove managemen# #raining made a

buine "on#ribu#ion& T!e reear"! 8ue#ion $oed (a/ 6Doe managemen# #raining reul# in

im$roved $rodu"#ivi#) in #!e manager (or'$la"e?7 T!e #eam "ondu"#ing #!e reear"!

iden#ified #!a# da#a "olle"#ion needed #o be buil# in#o #!e #raining $rogram for o$#imal da#a

ga#!ering& If manager "ould ue #!e evalua#ion da#a for #!eir o(n benefi# a $ar# of #!eir

#raining/ #!e) (ould be more li'el) #o "oo$era#e&

8au;et Mou;t? :@-

9ri#i! Air(a) aeed #!e effe"#ivene of #!e Managing Peo$le *ir# ,MP* #raining b)

meauring #!e value !if#/ "ommi#men#/ and em$o(ermen# of #!e #rainee& An in4de$#!

in#ervie( (a ued #o meaure #!e a"#ion $o#en#ial ,energ) genera#ed in #!e $ar#i"i$an# b)

#!e "oure and level of a"#ion a a reul# of #!e "oure& A want level (a ued #o meaure #!e

a"#ion $o#en#ial and a do level for #!e a"#ion& Ea"! meauremen# (a aigned a value of

!ig!/ medium/ or lo(& 0o(ever/ !ig!/ medium/ and lo( (ere no# defined& T!e #ud) !o(ed

#!a# 5FH of all $ar#i"i$an# ,!ig! want level and !ig! do level (ere "ommi##ed #o MP*

value and $urued #!e $rogram aimK$!iloo$!)& Nearl) :H of $ar#i"i$an# (ere full)

"ommi##ed #o #!e aimK$!iloo$!) of MP* al#!oug! #!e) did no# full) "onver# "ommi#men# #o

a"#ion ,!ig! want level and medium and lo( do level& A$$ro3ima#el) one4#!ird of #!e

$ar#i"i$an# ,5H modera#el) "onver#ed en#!uiam in#o "ommi##ed a"#ion ,medium and lo(

want level and medium and lo( do level& 9u# 1:H remained #rul) un"ommi##ed ,lo( want

level and lo( do level&9e!avioral "!ange ,level #!ree of #!e 2ir'$a#ri"' Model (ere

meaured follo(ing lo( im$a"# Ou#door49aed E3$erien#ial Training (i#! #!e goal of #eam

building

A;;%2e3 and Ho3oJ%t (:@@)

Numerou #udie re$or#ed ue of "om$onen# of #!e 2ir'$a#ri"' Model !o(ever/ no #ud)

(a found #!a# a$$lied all four level of #!e model& Al#!oug! level one i #!e lea# "om$le3 of

#!e meaure of evalua#ion develo$ed b) 2ir'$a#ri"'/ no #udie (ere found #!a# re$or#ed ue

of level one a a ole meaure of #raining& One a$$li"a#ion of #!e e"ond level of evalua#ion/

'no(ledge/ (a re$or#ed b)& In #!i #ud) #!e I9M Cor$ora#ion in"or$ora#ed 'no(ledge #e#

in#o in#ernall) develo$ed #raining& To enure #!e be# deign/ I9M "ondu"#ed a #ud) #o

iden#if) #!e o$#imal #e# for in#ernall) develo$ed "oure& *our e$ara#e #e# "om$oed of 5@

@


51/82

8ue#ion ea"! (ere develo$ed baed on #en 'e) learning "om$onen#& *our "oring me#!od

(ere evalua#ed in"luding one #!a# ued a uni8ue meaure of "onfiden"e& T!e "onfiden"e

meauremen# aeed !o( "onfiden# #!e #rainee (a (i#! an(er given& Te# (ere

admini#ered bo#! before and af#er #raining& Indi"e from #!e #ud) ai#ed #!e organi


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Loo6atc+ (:@@:) and ASTD (!//!)re$or#ed #!a# onl) one in #en organi


53/82

K%36>at3%c6 (:@@) re"ommended #!a# a man) a $oible of #!e four level of evalua#ion

be "ondu"#ed& In order #o ma'e #!e be# ue of organi


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CHA8TER,

@=


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RESEARCH

OECTI0ES

OECTI0ES OF THE STUD"

T!e fir# ; foremo# #e$ in an) reear"! (or' i #o iden#if) #!e $roblem or ob%e"#ive on (!i"!

#!e reear"!er !a #o (or' on&

MAOR OECTI0E

To anal)


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T!e re$one of #!e em$lo)ee in giving informa#ion (a lu'e(arm&

SCO8E OF THE STUD"

Training Effe"#ivene i #!e $ro"e (!erein #!e managemen# find ou# !o( effe"#ive i# !a been

a# #raining and develo$ing #!e em$lo)ee in an organi


57/82

RESEARCH

METHODOLOG"

RESEARCH METHODOLOG"

Ever) $ro%e"# (or' i baed on "er#ain me#!odolog)/ (!i"! i a (a) #o )#ema#i"all) olve #!e

$roblem or a##ain i# ob%e"#ive& I# i a ver) im$or#an# guideline and lead #o "om$le#ion of an)

$ro%e"# (or' #!roug! oberva#ion/ da#a "olle"#ion and da#a anal)i &

A""ording #o Clifford >ood)/ 6Reear"! Me#!odolog) "om$rie of defining ; redefining

$roblem/ "olle"#ing/ organi


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In order #o #a'e a reaonable am$le i


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Se"ondar) da#a i "olle"#ed from $reviou reear"!e and li#era#ure #o fill in #!e re$e"#ive

$ro%e"#& T!e e"ondar) da#a (a "olle"#ed #!roug!

Te3# 9oo'

Ar#i"le

+ournal

>ebi#e

STATISTICAL TOOLS USED

T!e main #a#i#i"al #ool ued for #!e "olle"#ion and anal)e of da#a in #!i $ro%e"# are

Pie C!ar#

Table

@


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CHAPTER-5

DATA ANAL"SIS

ANAL"SIS OF INFORMATION

&1&& Do )ou #!in' #raining $rogram are benefi"ial for "om$an) a (ell a for em$lo)ee ?a&S#rongl) agree b&agree

"&unde"ided d&diagree

e&!ig!l) diagree


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50%

30

105

5

A. B. C. D. E.

&5&& A""ording #o )ou/ (!i"! #)$e of #raining me#!od are a$$ro$ria#e ?a&on #!e %ob #raining & b&off #!e %ob #raining &

"&9o#!

1


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A. B. C.

0

5

10

15

20

25

30

35

40

45

50

50

35

15

Column2

&:&&(!a# (ould )ou li'e #o ra#e #raining?

a& "onvenien#& b& di#urbing&

5


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"&average&

A.

B.

C.

0%

10%

20%

30%

40%

50%

60%

70%

65%

30%

5%

PERCENTAGE

PERCENTAGE

&=&&Are )ou a#ified (i#! #!e #raining?

:


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a&e& b&No&

A. B.

0%

10%

20%

30%

40%

50%

60%

70%

80%

80%

20%

PERCENTAGE

PERCENTAGE

=


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&@&&0o( mu"! do )ou #!in' #raining !a im$roved )our 'ill and a##i#ude #o(ard %ob?

a&$rogreed b&Non4$rogreed& "&"an# a)

A.

B.

C.

0%

10%

20%

30%

40%

50%

60%

70%

70%

10% 20%

Series 3

@


66/82

&&& Do )ou #!in' #raining ob%e"#ive !ave been a"!ieved u""efull)?

a&"om$le#el)& b&$ar#iall)&

"&No# a# all

60%

15%

25%


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&F&em$lo)ee re$one of #!e em$lo)ee regarding #raining aid $rovided for #!e #raining&

a&e& b&No

90%

10%

A.

B.

F


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&J&& 0o( mu"! u$$or# u$erior !a given )ou during #raining?a&full b&average

75%

25%

A.

B.

J


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&&& Do )ou #!in' em$lo)ee $erforman"e (ill "!ange in a $oi#ive manner af#er #raining?

a& #rongl) agree b&agree

"&.nde"ided& d &diagree

A. B. C. D. E.

0%

10%

20%

30%

40%

50%

60%

70%

60% 20% 5% 12% 3%

PERCENTAGE

erongl) diagree


70/82

Qed a4te3 t+e t3a%n%n2 Ja5 2%=enorld Cla Training 2a)e T!orne

Training in Pra"#i"e 9la"'(ell 0uman Reour"e Managemen# C&9&Gu$#a

0uman Reour"e Managemen# T&N&C!abra

0uman Ca$i#al +ournal

F


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CHA8TER,@

QUESTIONNAIRE

.ESTIONNAIRRE ON E-EC.TIVE TRAINING AND DEVELOPMENT IN MAR2*ED

:) HoJ $an& t3a%n%n2 >3o23a$$e5 +a=e &ou attended %n ;a5t &ea35

o 4@

o 41

o 141@

FF


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o More #!an 1@

!) T+e >3o23a$$e o#7ect%=e5 Je3e 6noJn to &ou #e4o3e attend%n2 %t3o23a$$e Ja5 3e;e=ant to &ou3 de=e;o>$enta; need5e3%od o4 t3a%n%n2 5e55%on Ja5 5u44%c%ent 4o3 t+e ;ea3n%n23o=%n2 t+e o=e3a;; e44ect%=ene55 o4

t+e >3o23a$$e3o=%n2 on, t+e, 7o# e44%c%enc&%n%on? t+e nu$#e35 o4 t3a%n%n2 >3o23a$$e5 o32an%ed du3%n2 t+e

&ea3 Je3e 5u44%c%ent 4o3 o44%ce35 o4 MARKFED&

S#rongl) agree

Modera#el) agree

Can# Sa)

Modera#el) Diagree

S#rongl) Diagree

:/) HoJ $an& t3a%n%n2 >3o23a$$e5 +a=e &ou attended du3%n2 t+e ;a5t &ea3

o .$#o 5

F


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o :4@

o 4J

o More #!an J

::) T+e t3a%n%n2 2%=en %5 u5e4u; to &ou3o23a$$e Ja5 5u44%c%ent

S#rongl) agree

Modera#el) agree

Can# Sa)

Modera#el) Diagree

S#rongl) Diagree

:) T+e t%$e ;%$%t o4 t+e t3a%n%n2 >3o23a$$e? %4 %nc3ea5ed Jou;d $a6e %t $o3e

e44ect%=e3o=%n2 &ou3 on,t+e,7o# e44%c%enc&3o=%n2 t+e o=e3a;; e44ect%=ene55

o4 t+e >3o23a$$e3o23a$$e5 o32an%ed 4o3 Jo36e35 %n a &ea3 a3e

5u44%c%enta3t%c%>at%on o4 Jo36e35 %n t3a%n%n2 >3o23a$$e Jou;d +e;> %nc3ea5e

%t5 e44ect%=ene55

training and development of

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