training booklet 2012

BCCULL Training Programme Feb – Jul 2012 1

WORKSHOP Categories Finance & Accounting, Compliance, Lending & Collections ; Business Development, Administration & Service , BOD & Volunteer

Credit Union

Members

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Table of Contents Programme Background 4

Corporate Alliances/Linkages 4 Facilitators 4

Course Administration 5

Participant Eligibility 5

Registration 5

Cancellation Policy 5

Training Times 6

Training Venues 6

Certification 6

Contact Us 7

Training Programme 2012 8

Course Calendar – Workshops/Presentations 9

Course Schedule – ISP Self Study Online Course: Feb

– May 2012 10

Course Categories & Descriptions 13 BOD & Volunteers Board of Directors Orientation 16 Supervisory Committee Orientation 17 Credit Committee Orientation 18 Minute Taking: Capturing What’s Essential 19 Business Development, Administration, & Service Getting Organized: The Basics of Scheduling & Time Management 22 Excelling As A Manager/ Supervisor 23 Introduction to Human Resources Management 24 Marketing: Getting Your Products Out There 25 Compliance, Lending & Collections Regulatory Compliance 1 - Plugging Money Laundering Vulnerabilities In The Credit Union Movement 28


Finance & Accounting Advanced Credit Union Accounting 30 Financial Planning 31 Personal Interest Presentations A Look At Achieving Work-Life Balance 34 The Basics of Event Planning 34 ISP Self Study Online Courses Corporate Governance I 36 Financial Management I 37 Credit Risk Management 37 Marketing Management 38


Programme Background The Barbados Co-operative & Credit Union League Ltd. offers credit union staff/members/volunteers the opportunity to participate in a unique blend of Credit Union Capacity Building Workshops and Personal Interest Presentations. Our training solutions range from ½ day, 1-day, 2-day, six week or twelve week sessions. The training methods used in our training interventions are practical and highly interactive. Participants are encouraged to share their views and experiences with the group. Some sessions may include the use of videos, role-plays, short case studies, small group sessions, and practical demonstrations.

Corporate Alliances/Linkages In an effort to provide our members and business clients with the best possible solutions to satisfy their needs, we have pursued alliances with some key corporate partners who are leaders in their respective areas of operations. They include Caribbean Confederation of Credit Unions, World Council of Credit Unions, Co-operators General Insurance Co. Ltd., Dalhousie University, The School of Continuing Studies - UWI - Open Campus, Barbados Institute of Management and Productivity and Cave Hill School of Business.

Facilitators Our team of facilitators is a dedicated group of individuals with years of technical experience. These individuals give generously of their time, professional advice and guidance to the advancement of co-operative education and development.


Course Administration Participant Eligibility Our training programmes are open to employees, and individual members of credit unions that contribute to our Education Fund.

Registration Presentations/Workshops To register for our programmes, kindly complete the Registration Form and submit it to us via facsimile at 436-5848 or e-mail: [email protected] or [email protected] . ISP Online Courses To register for ISP courses please contact your Credit Union to indicate your interest. It is critical that participant’s provide all the requested information to ensure the successful planning of the session. Participants are reminded that when in doubt of course/exam dates, times and venues they are free to contact us at 429-7075 for this information. Registration is necessary for ALL courses.

Cancellation Policy In the event that you can no longer attend a course for which you are registered, The League should be notified of any cancellations by telephone or e-mail no less than two (2) working days prior to the scheduled date of the training. This courtesy would allow us to adjust our administration and catering functions accordingly. The League reserves the right to cancel or reschedule seminars/workshops/courses that are under-subscribed. Where a course is over-subscribed, we will endeavour to repeat the training at a future date.


Training Times Unless otherwise stated the training times will be as follows: ½ Day Sessions: 9.00am to 12.00pm Whole Day Sessions: 9.00am to 4.00pm Evening Sessions: 5.30pm to 7.30pm

Training Venues The League does not currently have its own training facilities, therefore arrangements have been made to utilize various training facilities. Presentations/Workshops Sessions will be held at the NISE Training Room which is located at Suite 102. Building 4, Harbour Industrial Park, St. Michael. Any change in venue will be communicated to participants using the contact information provided on the Registration Form.

Certification The League offers either Certificate of Participation – for those persons attending ½ day or 1 day presentations/courses where no written examination is completed. These certificates will be presented to participants on the day of the course. Certificate of Achievement – for courses 2 days or more in length where a written assessment has been completed. Certificate of Completion and Completion with Distinction – for self-study online courses.


A graduation ceremony will be held for those persons who successfully complete courses 2 days or more in length which focus on Credit Union capacity building.

Contact Us We would be happy to answer any queries or receive any comments/suggestions you may have. Kindly contact us by using the below information. Marisa Marshall – Training Officer Email : [email protected] Shondelle Carter – Administrative Assistant Email: [email protected] Tel: (246) 429-7075 Fax: (246) 436-5848 Website : www.barbadoscoopleague.org


Training Programme 2012 Workshops These face-to-face facilitator lead sessions are enjoyable and participatory. Facilitators provide underpinning knowledge and share their own experience of the Credit Union environment. Participants are encouraged to share their own experiences in an effort to generate ideas/procedures etc. to enable Credit Unions to function effectively in the Financial Services Sector. Personal Interest Presentations In addition to our credit union capacity building courses we also offer courses to aid in our members’ personal development by providing information to broaden their skills in an effort to enhance their social and economic well-being. These presentations will be ½ day in length. Self Study Online Courses These courses are a blend of self-study learning with some class time, supplemented by online discussion groups facilitated by the course instructor. The courses are intended to help credit union directors and employees to acquire the knowledge necessary to deal with a rapidly changing environment and changes in the regulation and supervision of credit unions. Following is the calendar/schedule of courses and their descriptions.


Course Calendar – Workshops/Presentations February Course Name & Category

25

Getting Organised: The Basics of Time Management Category: Business Development, Administration & Service

March

10 &17 Advance Credit Union Accounting Category: Finance & Accounting

April

14 A Look at Achieving Work-Life Balance Category: Personal Interest Presentation

21 Excelling As A Manager/Supervisor Category: Business Development, Administration & Service

May 5

Introduction to Human Resource Management Category: Business Development, Administration & Service

19 Marketing: Getting Your Products Out There Category: Business Development, Administration & Service

26 The Basics of Event Planning Category: Personal Interest Presentation

June

2 & 9 Board of Directors Orientation Category: BOD & Volunteer Workshops

16 & 23 Supervisory Committee Orientation Category: BOD & Volunteer Workshops

30 Credit Committee Orientation

Category: BOD & Volunteer Workshops


July 7

Credit Committee Orientation Category: BOD & Volunteer Workshops

14 Regulatory Compliance 1: Plugging Money Laundering Vulnerabilities in the Credit Union Movement Category: Compliance, Lending & Collections

21 Financial Planning Category: Finance & Accounting

28 Minute Taking: Capturing What’s Essential Category: BOD & Volunteer Workshops

Course Schedule – ISP Self Study Online Course: Feb – May 2012 Corporate Governance I Week Activity Notes Feb. 18 Orientation Session Post introductions Feb. 25 Lesson 1 Mar. 3 Lesson 1 Mar. 10 Break Mar. 17 Lesson 2 Mar. 24 Lesson 2 Mar. 31 Mid-term Review Session Review and

Assignment 1 Due Mar. 31

Apr. 7 Lesson 3 Apr. 14 Lesson 3 Apr. 21 Lesson 4 Apr. 28 Lesson 4 May 5 Break May 12 Final test


Financial Management I Week Activity Notes Feb. 18 Orientation Session Feb. 25 Lesson 1 Mar. 3 Lesson 2 Mar. 10 Lesson 2 Mar. 17 Break Mar. 24 Mid-term Review Session Mar. 31 Lesson 3 Assignment 1 Due

Mar. 31 Apr. 7 Lesson 3 Apr. 14 Lesson 4 Apr. 21 Lesson 5 Apr. 28 Lesson 5 May 5 Break May 12 Final test Credit Risk Management Week Activity Notes Feb. 18 Orientation Session Post introductions

Feb. 25 Lesson 1 Mar. 3 Lesson 2 Mar. 10 Lesson 3

Mar. 17 Lesson 3 Mar. 24 Break No lessons

Mar. 31 Mid-term Review Session Review and Assignment 1 Due Mar. 31

Apr. 7 Lesson 4

Apr. 14 Lesson 4 Apr. 21 Lesson 5 Apr. 28 Lesson 5 Assignment 2 Due

Apr. 27 May 5 Break

May 12 Final test


Marketing Management Week Activity Notes Feb. 18 Orientation Session Feb. 25 Lesson 1 Mar. 3 Lesson 2 Mar. 10 Lesson 2 Mar. 17 Break Mar. 24 Mid-term Review Session In-class review

session Mar. 31 Lesson 3 Apr. 7 Lesson 4 Apr. 14 Lesson 4 Apr. 21 Lesson 5 Apr. 28 Lesson 5 May 5 Break

May 12 Final test


Course Categories & Descriptions

Workshops Board & Volunteers

June 2 & 9 BOD Orientation June 16 & 23 Supervisory Committee Orientation June 30 Credit Committee Orientation July 7 Credit Committee Orientation July 28 Minute Taking: Capturing What’s Essential

Business Development, Administration & Service

April 21 Excelling As A Manager Or Supervisor May 5 An Introduction to Human Resources Management May 19 Marketing: Getting Your Products Out There September 10 Getting Organised: The Basics of Time

Management Compliance, Lending & Collections

July 14 Regulatory Compliance 1: Plugging Money Laundering Vulnerabilities in the Credit Union Movement

Finance & Accounting

March 10 & 17 Advanced Credit Union Accounting July 21 Financial Planning

Personal Interest Presentations

April 14 A Look At Achieving Work- Life Balance May 26 The Basics of Event Planning

ISP Self Study Online Courses Feb 18 – May 12 Corporate Governance I

Financial Management I Credit Risk Management Marketing Management


COURSE DESCRIPTIONS

BOD and Volunteer Workshops

COURSE DESCRIPTIONS Board & Volunteers Workshops


Board of Directors Orientation Today there is immense pressure on Credit Unions to offer financial products and services which can compete with those offered by large banks and other financial institutions. The decisions your Board of Directors makes - or doesn't make - ultimately influences your credit union's vision, focus, and ability to effectively deliver your products and services to your members. Providing new board members with the information they need to perform effectively is a critical step in developing a strong Board of Directors. This two day course provides essential information and guidance in terms of: • History, Principles and Organizational

Structure • Role, Duties and Legal Responsibilities of the

Board • Committee Planning and Functioning • Financial Management and Analysis • Leadership Development

Who should attend? This 2-day programme of training is designed to address the orientation needs of new Directors. It will also assist other volunteers and personnel supporting the Board’s activities as well as members of the Supervisory and Credit Committees in understanding their relationship with the Board.

Date: June 2 & 9 Time: 9.00am to 4.30pm Venue: NISE Training Room



Supervisory Committee Orientation One single instance of badly handled funds within co-operatives can do untold harm to the entire co-operative movement. This is why the Supervisory Committee within the Co-operative Movement is critical to its success. A good alert Supervisory Committee increases the confidence of members in the co-operative. It is therefore essential that members understand and are able to complete their roles. It is expected that participation in this course will enable trainees to conduct thorough audits to ensure that the co-operative society is operating safely and soundly and producing financial data which is accurate, easily retrievable and regularly reported. This two day course provides essential information and guidance in terms of: • History, Principles and Organizational

Structure • Legal Requirements for the Supervisory

Committee • Auditing & Accounting

Who should attend? This course is designed to address the orientation needs of new supervisory committee members and internal auditors in co-operatives.

Date: June 16 & 23 Time: 9.00am to 4.30pm Venue: NISE Training Room



Credit Committee Orientation The Credit Committee can be seen as the heart of the Credit Union. This Committee has the responsibility for approving or disapproving loan requests from members. How well this committee performs can make or break your Credit Union. Other financial institutions can make borrowing actually seem attractive – so do credit unions, but with one difference. Credit Unions lend to assist their members in solving problems and to meet their needs; we do not lend to make a profit. It is important that Credit Committee members undergo an orientation to ensure that sound lending decisions are made consistently. This two-day course provides essential information and guidance in terms of:

• History, Principles and Organizational Structure

• Credit Committee, Credit & Collateral • Processing of Loan Application Forms, Loan

Policy & Collections Who should attend? This course is designed to address the orientation needs of new Credit Committee members in co-operatives. It will also assist other volunteers and personnel supporting the Credit Committee’s activities. Date: June 30 & July 7 Time: 9.00am to 4.30pm

Venue: NISE Training Room



Minute Taking: Capturing What’s Essential

The key to effective minute taking is ensuring that your minutes are concise, easy to read and form an accurate account of the meeting proceedings.

If you are preparing to be a Secretary to the Board of Directors or simply are required to take minutes of meeting during your work function, then this workshop can assist you. This one day course provides essential information and guidance in terms of:

• Preparing to Take minutes • Taking Minutes: What to write • Active Listening • Presenting Minutes in a Professional

Manner Who should attend? This course is designed to assist Secretaries or any other individual involved in the process of taking notes in formal or informal meetings.

Date: July 28 Time: 9.00am to 4.00pm


COURSE DESCRIPTIONS Business Development, Administration &

Service Workshops


COURSE DESCRIPTIONS

Business Development, Administration & Service Workshops


Service Workshops


Getting Organized: The Basics of Scheduling & Time Management

This workshop looks at what time management means and explores the key tools for managing your time. Participants are encouraged to keep a diary for a short period before the workshop which will be used to analyse strengths and weaknesses. This workshop covers a range of tips and techniques to help you prioritise, use your time effectively and manage your paperwork and workstation. Who should attend? This workshop is for Secretaries, PA’s, Administrators, Office Managers and everyone who needs help with their time management but feel they do not have the time to find it. Learning outcomes Having completed this session, participants will gain an:

• Increased ability to prioritise work effectively • Ability to deal with interruptions and be able

to control calls - incoming and outgoing • Ability to run and participate in an effective

meeting • Ability to control both your flow of paperwork

and your workstation

Date: February 25 Time: 9.00am to 4.00pm Venue: NISE Training Room


Service Workshops


Excelling As A Manager/ Supervisor This workshop provides participants with strategies for effective supervision, and the skills and knowledge required to supervise a team. Who should attend? First-time supervisors and supervisors with a few years experience who never received formal training. Learning Outcomes Having completed this session, participants will gain an:

• Understanding of the role and responsibilities of a supervisor

• Ability to communicate more effectively (verbal and non-verbal)

• Understanding of conflict and conflict avoidance skills

• Understanding of the need to handle challenging situations with empathy and firmness

• Understanding of types of activities that you should delegate and what you should not

• Understanding of how to supervise people who were your peers or your friends

Participants are asked to keep a diary of weekly activities and challenges before the start of the workshop and submit it at least 7 days before the workshop the diary will.

Date: April 21 Time: 9.00am to 4.00pm



Service Workshops


Introduction to Human Resources Management This workshop provide participants with an understanding and practical insight into the knowledge, skills and techniques required to develop competency in Human Resource Management.

Who should attend? If you are new to the HR department or are thinking of joining an HR Team then this workshop is for you! Learning Outcomes Having completed this session, participants will gain an:

• HR concepts/definitions • Understanding the role of an HR

professional • Understanding the impact of HR on the

organization’s strategic plan

Date: May 5 Time: 9.00am to 4.00pm



Service Workshops


Marketing: Getting Your Products Out There The one-day course looks at the basic principles of marketing and provides guidance for developing a marketing plan for credit unions.

Who should attend? Credit Union staff, volunteers and members whom are responsible for promoting the unique aspects of their Credit Union. Learning Outcomes Having completed this session, participants will be able to:

• Define Marketing • Explain competitive advantage • Identify External forces that can affect their

Credit Union • Conduct a SWOT Analysis • List and describe the primary marketing

strategies • List and describe the components of the

marketing mix

Date: May 19 Time: 9.00am to 4.00pm



Service Workshops


COURSE DESCRIPTIONS Compliance, Lending & Collections Workshops


COURSE DESCRIPTIONS

Compliance, Lending & Collections Workshops

COURSE DESCRIPTIONS Compliance, Lending & Collections Workshops


Regulatory Compliance 1 - Plugging Money Laundering Vulnerabilities In The Credit Union Movement

This ½ day session seeks to ensure that the credit union fraternity are institutionally equipped to address the issues of regulatory and reputational risk which may arise from incidents of money laundering, fraud and terrorist financing. Who should attend? Front Line and Back Office Staff Learning Outcomes Having completed this session, participants will gain an:

• Understanding of the importance of one’s role in mitigating the risk of money laundering/fraud within the credit union

• Enhanced ability to identify unusual activity

• Enhanced appreciation of the importance of following rules as they relate to record keeping, monitoring and reporting unusual/suspicious activity

Date: July 14 Time: 9.00am to 12.00pm


COURSE DESCRIPTIONS Finance & Accounting Workshops


COURSE DESCRIPTIONS

Finance & Accounting Workshops



Advance Credit Union Accounting This two-day course builds on the foundations laid in the basic co-operative accounting and credit union accounting courses. It seeks to expose participants to the more technical aspects of accounting practices and procedures. Topics include:

• Balancing accounts • Incomplete records • Preparing financial statements • Interpretation of accounts

Date: March 10 & 17 Time: 9.00am to 4.00pm Venue: NISE Training Room



Financial Planning This one-day session covers matters related to your estate and your current financial situation and includes such elements as day-to-day cash flow management, choosing and managing your investments, retirement and estate planning, your insurance needs and tax planning. Other topics include:

• Definition of financial planning • Record keeping • What does a financial planner do • Developing a financial plan

Date: July 21 Time: 9.00am to 4.00pm Venue: NISE Training Room

COURSE DESCRIPTIONS Personal Interest Presentations


COURSE DESCRIPTIONS

Personal Interest Presentations

COURSE DESCRIPTIONS Personal Interest Presentations


A Look At Achieving Work-Life Balance This presentation is for people who sometimes feel pulled in many directions! Loads of things/people -work, family, friends etc. demand our time. And now with the various technological advancements – mobile phones, email… we are accessible 24/7. It all can add up and leave us feeling very stressed. With planning and some coping strategies we can manage to achieve balance in our lives. Date: April 14

The Basics of Event Planning This presentation is targeted at all those individuals who find themselves responsible for planning events. Before planning any event, there is much that must be done behind the scenes to make the event successful. We will take a look at the behind the scenes of event planning and explain some aspects of organizing. Date: May 26

Presentation Details: Times: 9.00a.m – 12.00pm, Venue: NISE Training Room

COURSE DESCRIPTIONS Self Study Online Courses


COURSE DESCRIPTIONS

ISP Self Study Online Courses



The League in association with Dalhousie University will be offering 4 Self Study Online Courses during Feb-May 2012. These Institutional Strengthening Project courses are primarily for staff/volunteers of Credit Unions. The course descriptions are as follows.

Corporate Governance I This course examines the corporate governance function in credit unions and its importance to a credit union’s success. The course will focus on how the Board is structured, how it is governed and a range of matters linked to the Board and its internal functions. Some of these topics include the Board’s role and responsibilities, leadership and Board development and training. It will also look at the appropriate division of responsibility between the Board and management. Other topics include the Board’s role in developing policy, community engagement and monitoring credit union performance. The course examines the role of Directors including conduct and due diligence, conflicts of interest, preparing for meetings, succession planning and recruitment.



Financial Management I This course is intended to address the principles underlying the management of a deposit-taking financial institution and credit unions in particular. The focus will be on raising awareness and understanding of the main risks facing credit unions. Examples include liquidity risk, capital adequacy, interest rate risk and operational risk. This course will be useful for any credit union employee, and director or committee members, who wish to further their understanding of financial management in credit unions.

Credit Risk Management Credit risk is the single largest risk facing deposit-taking financial institutions and credit unions are no different. Loan delinquency and write-offs are problems for many Barbadian credit unions. These problems are among the primary contributors to low profits and inadequate levels of capital and liquidity. In this course we focus on risk-based lending as a means of better managing credit risk and strengthening the link between risk and reward for lenders. The course looks at a number of credit problems in credit unions and provides management solutions for each.



Marketing Management The marketing course is intended to cover basic marketing principles and provide a framework for developing a basic marketing plan for credit unions. The course will be useful for credit unions of all sizes even though their marketing needs vary greatly. The course will examine the process of identifying marketing objectives, developing strategies and implementing plans to achieve identified objectives. It will also address other topics such as market information, advertising and promotion.

NOTES


NOTES


“Hadley Court” Upper Collymore Rock St. Michael

Tel: 246-429-7075 Fax: 246-436-5848

Email: [email protected] Visit our website: www.barbadoscoopleague.org

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