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Training Calendar Report

2016-01-22

Report Version: 004

Report: 0309-PATHLORE-0018

Course Name: EXCEL LEVEL 3- SPREADSHEET ANALYSIS

Class Size - Min: Max: 6 12Course Code: CTNEXSA

This course is for employees that want to gain an advanced skill sets necessary for sorting and filtering

data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks.

Target Audience:

Course Duration: 0 day(s).

The course includes how to organize table data, present data as charts, and enhance the look and

appeal of workbooks using advanced features.

Course Description:

Upon completion of this course, participants will:

Using Functions

• Function Concepts

• Absolute and Mixed References

• Financial Functions

Projecting Figures

• Goal Seek

• Data Tables

What-If Scenarios

• Scenario Concepts

• Creating Scenarios

• Managing Scenarios

• Scenario Reports

Solver

• Solver Concepts

• Defining the Problem

• Solving the Problem

• Solver Reports

• Solver Options

Auditing Workbooks

• Auditing Concepts

• Tracing a Worksheet

• Evaluating Formulas

• Locating & Correcting Errors in Formulas

• Tracking Cells in a Workbook

Course Objectives:

N/APrerequisites:

N/AOther Requirements:

N/AMaterials:

Delivery Method:

Training Location: CTC TrainCanada - 595 Bay Street, Suite 302

Recertification: N/A

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Course Name: EXCEL LEVEL 3- SPREADSHEET ANALYSIS

8:00 am - 3:00 pmDelivery Schedule :

Mon Apr 25, 2016 Tue Nov 22, 2016

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Course Name: VISIO 2010 -COMPLETE

Class Size - Min: Max: 6 12Course Code: CTNVSC

This course is for new Microsoft Visio 2010 usersTarget Audience:


The course includes how to quickly and easily integrate structured business graphics into documents

and presentations to help communicate ideas in a much more effective and compelling way. Students

will learn advanced shape properties and interactions, create custom shapes and stencils, use styles,

connect to external data sources, and set custom properties and behaviors.

Course Description:


Explore the Visio Interface

• Overview of Template Categories

• New, Open, Save and Close Files

• Backstage View

• Ribbon Overview

• Show/Hide Ribbons

• Mini Toolbar

• Status Bar

• Use Help

• Set File Properties

• Use the View Ribbon

• Zoom a Drawing

• Use the Pan and Zoom Window

• Create Guides

• Use Dynamic Grid

Create A Basic Drawing

• Add Shapes to a Drawing

• Open, Close and Float Stencils

• Change Stencil Views and Options

• Select Shapes Methods

• Resize and Move Shapes

• Format Shapes

• Use and Modify Themes and Theme Effects

Work with Text

• Use the Text Box and Text Block Tools

• Add Text to Shapes

• Format Text

Work with Pages

• Add and Remove Pages

• Page Set Up Options

• Add Backgrounds, Borders and Titles

Doing More with Shapes

• Add Shape Screen Tips

• Auto Align and Space

• Position Shapes Options

• Change the Stacking Order of Shapes

• Ungroup Clipart

• Use the Size and Position Window

Course Objectives:

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Work with Connectors

• Create and Format Dynamic and Static Connectors

• Automatically Connect Shapes

• Add, Move and Delete Connection Points

• Configure and Re-Layout Layouts

Print A Drawing

• Use Print Preview and Set Print Options

• Create Headers and Footer

Explore the User Interface (If Required for Upgrade Students)

• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar

• Shortcut Key Tips

• Contextual Tabs

Create Complex Shapes

• Draw Shapes

• Add Containers

• Add Callouts

• Use the Drawing Tool Shapes Stencil

Work with Stencils and Master Shapes

• Create and Edit a Stencil

• Modify Master Shape Properties

• Edit a Master Shape

• Use the Document Stencil

Work with Layers

• Create, Rename and Remove Layers

• Show and Hide Layers

• Activate a Layer

• Colour and Lock Layers

• Set Layer Properties

• Assign Shapes to a Layer

• WORK WITH SHAPES and GRAPHICS

• Define Shape Data

• Shape Data Window

• Automatically Number Shapes

• Manually Number Shapes

• Insert Fields

• Create and Modify Charts

Work with Organizational Charts

• Manually Create an Org Chart

• Use the Org Chart Wizard

• Use Custom Properties to Store Data

• Create Custom Properties

• Insert Employee Photos

• Add Multiple Shapes

• Synchronize Large Org Charts

• Compare Information in Organization Charts

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Work with Business Process Diagrams

• Create a New Subprocess

• Create a Subprocess from a Selection

Work with Links and Data

• Link to Existing Subprocess

• Link and Embed Objects

• Add, Edit and Remove Hyperlinks

• Link to an External Data Source

• Use the External Data Window

• Link Data to Shapes

• Automatically Link Data to Shapes

• Refresh Data

• Create and Use Data Graphics

• Insert Legends

Finalizing the Diagram

• Check Diagram

• View the Issues Window

• Use the Info Panel

Customize Visio

• Other Visio Add Ons

• Set Visio Options

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon Feb 8, 2016 - Tue Feb 9, 2016 Thu Oct 20, 2016 - Fri Oct 21, 2016

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Course Name: ACCESS 2010 LEVEL 1- INTRODUCTION

Class Size - Min: Max: 6 12Course Code: CTNAC1

This course is for employees that will be designing and developing database applications.Target Audience:


This course includes how to use the Access 2010 interface to create a simple database including tables,

forms, queries and reports.

Course Description:


Section One Getting Started

• Starting Out

• Using the Getting Started Window

• The Trust Center

• Getting Help

Section Two The New Interface

• Using the Quick Access Toolbar

• Basics of Tabs

• The Home Tab

• The Create Tab

• The External Data Tab

• The Database Tools Tab

Section Three Creating a Database

• First Steps

• About Records

• Creating a Table

• Formatting Text

Section Four Doing More With Your Database

• Creating Forms

• Creating Queries

• Reports

• Sorting and Filtering Data

• Viewing Data

• Printing a Database Object

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method: Instructional Led Training



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Course Name: ACCESS 2010 LEVEL 1- INTRODUCTION


Thu Jan 28, 2016 - Fri Jan 29, 2016 Mon May 9, 2016 - Tue May 10, 2016 Mon Oct 17, 2016 - Tue Oct 18, 2016

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Course Name: ACCESS 2010 LEVEL 2 - ADVANCED DATABASE DESIGN


This course is for employees that will be working with tables, forms, reports and queries in Access

training data bases.

Target Audience:


This course includes how to customize tables, work with forms and form controls, work with reports, and

create more advanced queries.

Course Description:


Section One Advanced File Tasks

• Using My Computer within Access

• Database Management

• Saving Your Files

• Exporting Files

• Linking Files

Section Two Working with Tables

• Customizing Tables

• Formatting Tables

• Controlling Table Data Entry

• Managing Table Data Entry

Section Three Working with Forms

• Basic Form Controls

• Advanced Form Controls

• Formatting Your Form

• Formatting Controls

• Formatting Records

Section Four Working with Reports

• Organizing Report Data

• Formatting Reports

• Common Report Tasks

Section Five Working with Queries

• Basic Queries

• Multiple Table Queries

• Advanced Queries

• Management (Action) Queries

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: ACCESS 2010 LEVEL 2 - ADVANCED DATABASE DESIGN


Wed Mar 30, 2016 - Thu Mar 31, 2016 Tue Nov 1, 2016 - Wed Nov 2, 2016

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Course Name: ACCESS 2010 LEVEL 3- ADVANCED TOPICS


This course is for employees who are familiar with Access 2010 and wish to explore more advanced

Access features, including the ability to automate routine functions.

Target Audience:


This course will include information on how to perform an advanced form task using subfoms and

macros, how to create pivot tables, and pivot charts and be introduced to SQL statements.

Course Description:


Section One Advanced Data Management

• Referential Integrity

• Table Relationships

• Switchboards

• Modal Dialogue Boxes

Section Two Advanced Form Tasks

• Using Subforms

• Advanced Form Tasks

• Exporting Your Form

• Using Outlook and SharePoint with Access

Section Three Pivoting Data

• Creating a PivotTable

• Creating a PivotChart

• Using PivotTables and PivotCharts

Section Four Access and Windows

• Access and Windows

• Using the Access Viewer

• An Introduction to SQL

Section Five Add-Ons to Access

• COM Add-ins

• Digital Signatures

• Smart Tags

• Managing Your Database

• Customizing Access

Section Six Using Scripts in Access

• Macro Basics

• Other Macro Tasks

• Visual Basic and Macros

• Macro Groups

Section Seven Using Access to Collaborate

• SharePoint Basics

• SharePoint Data

• Your Personal SharePoint Space

Section Eight SQL and Microsoft Access

• Understanding SQL

• Using the Select Statement

Course Objectives:

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Course Name: ACCESS 2010 LEVEL 3- ADVANCED TOPICS

• Using Subqueries

• Using SQL Joins

N/APrerequisites:


N/AMaterials:





Tue Nov 29, 2016 - Wed Nov 30, 2016

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Course Name: EXCEL 2010 LEVEL 1 -INTRODUCTION

Class Size - Min: Max: 6 12Course Code: CTNEX1

This course is for new Microsoft Excel 2010 usersTarget Audience:


The course includes the skills and the confidence to create, format, enhance and print simple

spreadsheets.

Course Description:


Create, Open and Save Workbooks

• What is Excel?

• Create a New Blank Workbook

• Create a Workbook From a Template

• Open Excel Files- Get Help

• Save Workbooks

• Navigate a Workbook

Explore the User Interface

• Backstage View*

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Work with Data

• Enter, Edit and Delete Data

• Data Selection Methods

• Use Autofill and Autocomplete

• Cut, Copy, Paste and Paste Special

• Resize Columns and Rows

• Insert and Delete Columns, Rows, Cells

• Use Undo, Redo and Repeat

• Spellcheck and AutoCorrect

• Use Find, Replace and Go To

• Use Basic Functions

• Use SmartTags and Options Buttons

• Add, Edit, and Remove Comments

Format A Workbook

• Format Using the Home Ribbon

• Format Using the Mini-Toolbar

• Format Using Dialog Boxes

• Use and Modify Conditional Formatting

• Use the Format Painter

• Create and Modify Styles

• Add, Name, Move, Delete and Colour Sheets

Charts

• Create and Format a Chart

• Modify Chart Layout and Structure

• Change Chart Types, Options, Location and Data Source

• Save a Chart as a Template

Course Objectives:

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Course Name: EXCEL 2010 LEVEL 1 -INTRODUCTION

Printing and Viewing A Workbook

• Use the View Ribbon

• Split and Freeze

• Manage Multiple Windows

• Use Page Layout, Print Preview and Basic Print Options

• Add Headers and Footers

Customize

• Customize the Quick Access Toolbar

• Show/Hide the Ribbon

N/APrerequisites:


N/AMaterials:





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Course Name: EXCEL 2010 LEVEL 2 - INTERMEDIATE


This course is for employees who are familiar with Microsoft Office Excel 2010Target Audience:


The course includes how to use formulas and advanced functions, create and format tables, sort and

filter, add and format graphics, and protect and finalize a workbook.

Course Description:



• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Views

• Create Custom Views

• Hide Workbooks, Sheets and Cells

• Set File Properties

Formulas and Functions

• Understand Mathematical Operators

• Use AutoFunctions

• Use Relative and Absolute References

• Explore the Function Ribbon and Overview of Categories

• Use the Insert Function Wizard and Dialog Box

• Use Basic Text, Financial, Date, and Logical Functions

• Name and Use Ranges of Cells in Formulas

• Use Array Formulas

• Audit Formulas

• Trace and Remove Trace Arrows

• Use a Watch Window

Use Tables

• Create a Table From Data

• Modify Table Format and Structure

• Use Structured References in a Table

Sort and Filter

• Use Basic Sort Options

• Advanced Sort Options

• Use Autofilters

• Create Custom Autofilters

• Use Advanced Filters

• Use Data Validation

• Use Database Functions

Enhance A Workbook

• Insert Symbols and Characters

• Add and Format Shapes

• Manipulate Shapes

• Use and Modify SmartArt

Course Objectives:

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Course Name: EXCEL 2010 LEVEL 2 - INTERMEDIATE

• Add a Signature Line

• Add and Format Text Boxes and WordArt

• Add and Format Pictures and Clipart

• Use Screenshot

• Link and Embed Objects

Protect and Finalize

• Add Protection

• Allow Edit Options within Protection

• Info Panel Options

• Share Panel Options

• Use the Document Inspector

• Check Compatibility and Mark as Final

• Customize Excel Options

N/APrerequisites:


N/AMaterials:





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Course Name: EXCEL 2010 LEVEL 3 - DATA LIST MANAGEMENT


This course is for employees who are familiar with Excel 2010 and who wish to develop more advanced

skills and take advantage of more of Excel's functionality.

Target Audience:


This course includes how to create outlines and subtotals, Pivot Tables and Reports, create and use

Macros and Forms.

Course Description:


Explore the User Interface (If Required for Upgrade Students)

• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Options

• Change Excel Options

Manipulate Data

• Use Automatic Outlining

• Display and Collapse Levels

• Manually Group Data

• Create Subtotals

Pivot Tables

• Create a Pivot Table

• Change and Rearrange Pivot Table Data

• Modify Pivot Table Format and Structure

• Chart a Pivot Table

• Create a Pivot Table from External Data

• Use Slicer to Filter Pivot Table Data*

• Use Sparklines*

• Use the PowerPivot Add In*

Using Excel with Other Programs

• Link to an Access Database

• Transform Excel into an Access Database

Import and Export Data to and from Text and CSV files

• Import Data from External Sources

• Link and Embed from Other Sources

Advanced Calculations

• Create and Use Scenarios

• Create a Scenario Summary Report

• Save Multiple Scenarios

• Use a One and Two Input Data Table

• Use Goal Seek

• Use the Solver

Excel and the Internet

• Add, Modify and Remove Hyperlinks

Course Objectives:

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Course Name: EXCEL 2010 LEVEL 3 - DATA LIST MANAGEMENT

• Save Workbooks, Sheets, Charts and Ranges as Webpages

• Create, Save and Refresh a Web Query

• Publish to a Document Server

• Use Sharepoint Server

Advanced Tasks

• Create, Open and Edit a Shared Workbook

• Track Changes in a Shared Workbook

• Create, Use and Modify Custom Lists

• Use VLOOKUP

• Consolidate Workbooks

• Link Workbooks

• Combine Worksheets

Macros

• Macro Security

• Record and Play a Macro

• Record and Run a Relative Reference Macro

• Assign a Macro to a Keystroke or Quick Access Toolbar

Forms

• Create a Blank User Form

• Add and Use Form Controls

• Assign a Macro to a Control

N/APrerequisites:


N/AMaterials:





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Course Name: EXCEL LEVEL 3 -PIVOT TABLE WORKSHOP

Class Size - Min: Max: 6 12Course Code: CTNEXPT

This course is for employees looking to gain an advanced skill sets necessary for sorting and filtering

data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks.

Target Audience:


This course includes how to organize table data, present data as charts, and enhance the look and

appeal of workbooks using advanced features.

Course Description:


Pivoting Data

Getting Started with PivotTables

• What is a PivotTable?

• Creating a PivotTable

• Using the PivotTable Tools Tabs

• Adding and Removing Data with the Field List

• Changing the Field List Layout

• Pivoting Data

• Step-By-Step

• Skill Sharpener

Working with PivotTable Data

• Expanding and Collapsing Data

• Filtering Data

• Sorting Data

• Grouping Data

• Refreshing Data

• Editing the Data Source

• Step-By-Step

• Skill Sharpener

Formatting a PivotTable

• Modifying Fields and Labels

• Modifying Values

• Using the Layout Group on the Design Tab

• Applying a Style to a PivotTable

• Changing PivotTable Style Options

• Manually Formatting a PivotTable

• Using the PivotTable Options Dialog

• Step-By-Step

• Skill Sharpener

Using the Classic PivotTable Layout

• Creating an Empty (Classic) PivotTable Frame

• Switching an Existing PivotTable to a Classic Layout

• Adding Data

• Pivoting Data

• Step-By-Step

• Skill Sharpener

Advanced PivotTable Tasks

Creating a PivotTable Based on External Data

• Refreshing External Data

• Creating a Slicer

Course Objectives:

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• Using the Slicer Tools Tab

• Step-By-Step

• Skill Sharpener

Using PowerPivot

• System Requirements

• Downloading and Installing PowerPivot

• Importing Access Data

• Importing Excel Data

• Integrating Data with Relationships

• Creating a PivotTable with PowerPivot Data

• Step-By-Step

• Skill Sharpener

• Session 1 - Case Study

• Session 2 - Review Questions

Charting Pivoted Data

• Getting Started with PivotCharts

• Creating a PivotChart from Scratch

• Creating a PivotChart from Existing Data

• Adding Data to your Chart

• Pivoting Data

• Step-By-Step

• Skill Sharpener

Using the PivotChart Tools Tabs

• Using the Design Tab

• Using the Layout Tab

• Using the Format Tab

• Using the Analyze Tab

• Step-By-Step

• Skill Sharpener

Formatting a PivotChart

• Renaming Fields

• Changing the Chart Type

• Applying a Chart Style

• Manually Formatting Chart Elements

• Changing the Layout of Chart Elements

• Step-By-Step

• Skill Sharpener

Advanced PivotChart Tasks

• Creating a PivotChart Based on External Data

• Creating a Slicer

• Creating a PivotTable and PivotChart from a Scenario

• Creating PivotCharts with PowerPivot Data

• Step-By-Step

• Skill Sharpener

• Session 3 - Case Study

• Session 4 - Review Questions

Additional Tools for Managing Large Amounts of Data

Getting the Most from Your Data

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• Outlining and Grouping Data

• Using Automatic Outlining

• Displaying and Collapsing Levels

• Grouping Data Manually

• Creating Subtotals

• Step-By-Step

• Skill Sharpener

N/APrerequisites:


N/AMaterials:





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Course Name: EXCEL LEVEL 3 - VBA MACROS

Class Size - Min: Max: 6 12Course Code: CTNEXVB

This course is for students who want to learn to automate repetitive tasks and-or develop self-running

models and spreadsheets for others. The student should have significant Excel experience.

Target Audience:


This course is for employees that want to automate tasks and even control other applications such as

PowerPoint and Access.

Course Description:


Record A Simple Macro

• Record a Macro

• Run a Macro

Understand the VB Editor

• Use the Menu Bar

• Use the Standard Toolbar

• Use the Project Explorer

• Use the Properties Window

• Understand the Code Window

• Understand Code Window Options

• Edit Code

Get Help

• Use .CHM or .HLP Files

• Close the Visual Basic Editor

Work with Objects

• Understand the Object Browser

• Understand Objects

• Understand the Objects Hierarchy

• Reference Objects

Understand Collections

• Use the Editing Features

• Use the Immediate Window

• Use the Auto List

• Use Auto Quick Info

Work with Variables

• Understand Variables

• Declare Variables

• Understand Data Types

• Store Values in Variables

• Store Objects in Variables

Create Procedures and Functions

• Understand Procedures

• Use the Macro Recorder to Create Sub Procedures

• Call Procedures from Procedures

• Use Intrinsic Functions

• Use Message Boxes

• Use Input Boxes

Course Objectives:

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Create Functions

• Pass Arguments to a Function

• Work with Conditional Statements

• Understand Conditional Statements

• Work with Decision Structures

• Work with Loop Structures

Work with Forms and Controls

• Understand UserForms

• Use the Toolbox

• Work with UserForm Properties

• Events and Methods

• Use the Properties Window

• Understand Controls

• Work with the Label Control

• Work with the Text Box Control

• Work with the Command Button Control

• Work with the Combo Box Control

• Work with the Frame Control

• Work with the Option Button Controls

Add Functionality to Forms

• Work with Control Appearance

• Set the Tab Order

• Populate a Control

• Add Code to Controls

• Launch Forms from Procedures

Use Pivot Tables

• Understand PivotTables

• Create PivotTables

• PivotTable Arguments

• Add Fields to PivotTables

Control Forms

• Control PivotTables from a Form

• Control a Form from a Custom Toolbar

Understand Debugging

• Understand Errors

• Debug Code

• Debug Tools

• Use the Locals Window

• Use the Watch Window

• Use Breakpoints

N/APrerequisites:


N/AMaterials:



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Tue Apr 12, 2016 - Thu Apr 14, 2016 Mon Oct 24, 2016 - Wed Oct 26, 2016

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Course Name: OUTLOOK 2010- LEVEL 1

Class Size - Min: Max: 6 12Course Code: CTNOUT1

This course is for new Microsoft Outlook 2010 usersTarget Audience:


The course includes how to navigate the Outlook interface, send and receive e-mail, work with contact,

calendars, task lists, notes, and the journal.

Course Description:


Workshop Outline:

Explore the Outlook Interface

• Use and Customize Outlook Today

• Use the Navigation and Reading Panes

• Backstage View

• Ribbon Overview in Different Views

• Use and Customize the To-Do Bar

• Use Help

• Preview and Print Panel

Electronic Mail

• Set up an Outlook Account

• Overview of Mail Folders

• Create, Edit, Delete, Print, Save and Send Messages

• Reply, Reply to All and Forward Messages

• Add Attachments, Outlook Items and Hyperlinks

• Use Attachment Preview

• Use Themes

• Use the Drafts Folder

• Organize and Find Messages

• Use Groups to Organize Messages

• Flag Email to Create Tasks

• Create and Use Colour Categories

Contacts

• Create and Edit a Contact

• Drag and Drop Email to Create a Contact

• Create and Edit a Contact Group

• Use Contact Views

Calendar

• Use Calendar Views

• Create and Edit an Appointment

• Set Appointment Options

• Create a Recurring Appointment

Tasks

• Create and Edit Tasks

• Set Task Options

• Use Task Views

• Work with Tasks in the Calendar View

Notes and Journal

• Create Notes and Set Note Options

Course Objectives:

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Course Name: OUTLOOK 2010- LEVEL 1

• Set Journal Options

• Create and Edit a Journal Entry

N/APrerequisites:


N/AMaterials:





Tue Feb 16, 2016 Wed Sep 21, 2016

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Course Name: MICROSOFT OUTLOOK 2010 - LEVEL 2 & 3 ADVANCED

Class Size - Min: Max: 6 12Course Code: CTNOUT2

This course is for employees who are familiar with Microsoft Outlook 2010.Target Audience:


This course includes information on how to create and manage folders, use rules and alerts, customize

and set advanced Outlook options and work with Outlook Forms

Course Description:



• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Advanced Organizational Tools

• Create, Delete, Rename and Manage Outlook Folders

• Move Messages to Folders

• Use and Create Quick Steps

• Use the Rules and Alerts Wizard

• Create an Out of Office Message

• Configure Junk Email Options

• Create, Customize and Use Search Folders

• Use Instant Search

Advanced Email Features

• Use the Format Text Ribbon

• Use the Insert Ribbon

• Set Mail Advanced Mail Options

• Create and Use a Signature and Themes

• Recall and Delay Messages

• Use Voting Buttons

• Conversation View

• Clean Up Conversations

Advanced Contact Features

• Use People Pane

• Set-up and Use the Social Connector

• Customize Contact Business Cards

• Assign a Task to a Contact

• Map the Geographical Location of a Contact

• Forward a Contact

• Sort and Filter Contacts

• Set Contact Options

• Use Contacts for a Mail Merge

• Link Items to a Contact

• Track Journal Entries and Contact Activities

Advanced Calendar Options

• Customize the Calendar Screen

• Add Holidays and Time Zones

• Use and Customize Categories

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Course Name: MICROSOFT OUTLOOK 2010 - LEVEL 2 & 3 ADVANCED

• Create a Recurring Appointment

• Use the Schedule View

• Schedule and Request Meetings

• Share a Calendar

• Use Calendar Overlay

• Create Calendar Groups

• Publish Calendar Online

Advanced Task Options

• Assign Tasks

• Track Assigned Tasks

• Request a Status Report for Tasks

Data Management

• Use Archive Folders

• Manual and AutoArchive

• Import and Export Information

• Set Outlook Options

• Use RSS Feeds

Use Outlook Forms

• Create and Publish Custom Forms

• Apply Custom Forms to Existing Items

N/APrerequisites:


N/AMaterials:





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Course Name: POWERPOINT 2010 LEVEL 1 - INTRODUCTION

Class Size - Min: Max: 6 12Course Code: CTNPP1

This course is for employees who are new to Microsoft Office PowerPoint 2010.

Target Audience:


The course includes how to create and edit electronic slide show presentations. Along with the use of

slide transitions, backgrounds and graphics.

Course Description:


Interface

The Fluid User Interface (Tab & Ribbon)

• Understanding the New Interface

• Interacting with the Interface

The Quick Access Toolbar

• Customizing the Quick Access Toolbar

• Customizing the Tabs & Ribbons

The Different Views

• The Normal View

• The Slide Sorter View

• The Notes View

• The Reading View

PowerPoint Options

• The File Tab

PowerPoint Options

• Save & Save As

• New Presentation

Info

• Compressing Media

• Optimizing Compatibility

• Properties

Save & Send

• Send using email

• Save to Web

• Broadcast

• Save as PDF/XPS attachment

• Create a video

• Create Handouts

• Printing

Design & Layout

• Page Setup

Design

• Themes

• Fonts

• Theme Colors

• Transitions

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• Animations

• Adding Animation

• Animate by paragraph/line

• Speed

Layout

• Aligning Objects to the Slide

• Aligning Objects to selections

• Distributing Objects to the Slide

• Distributing Objects to selections

• Bringing Objects Forward

• Sending Objects Backwards

Content

• Selecting, Resizing, moving, rotating objects

• Adding Content Using the Slide

• Adding Content Using the Outline

• Adding Content by Importing from Microsoft Word

• Cut, Copy, Paste, & Paste Special

• Adding New Slides

• Adding Notes

Text

• Formatting Text

• Fonts

• Text Alignment (Vertical & Horizontal)

• Text Sizing

• Bullets & Numbering

• Adding Slides from another Presentation

Hyperlinks

• Adding Hyperlinks

• Editing Hyperlinks

• Removing Hyperlinks

Tables

• Adding Tables from within PowerPoint

• Adding Tables from Word (copy & paste)

• Adding Tables from Excel

• Adding an Excel Spreadsheet

Table Designs

• Table Styles

• Banded Rows/Columns

• Header Rows/Total Rows

• First/Last Columns

• Formatting Borders

Table Layout

• Inserting Rows & Columns

• Merging & Splitting Cells

• Table Size

• Row & Column Size

• Distributing Rows & Columns Evenly

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Multimedia

Images

• Adding Images

• Formatting Images Using Styles

• Adding Clipart

• Adding Screenshots & Screen Clippings

Illustrations

• Shapes

• Formatting Shapes & Lines

• Adding Text to Shapes

Photo Albums

• Creating a Photo Album

• Selecting Photos

• Adding Text Boxes

• Adding Themes

• Photos per Slide

• Adding Slides from a Photo Album to another presentation

Presentation

• Showing your slideshow from Beginning/Current Slide

• Custom Slideshows

• Presentation View

• Controlling by mouse/keyboard

• Commands

• The Drawing/Highlighting tools

Reviewing

• Adding Comments to Slide

• Adding Comments to Objects

• Edit/Delete Comments

• Navigating Comments

N/APrerequisites:


N/AMaterials:




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Course Name: POWERPOINT 2010 LEVEL 2- INTERMEDIATE

Class Size - Min: Max: 6 12Course Code: CTNPP2

This course is for employees that are familiar with Microsoft Office PowerPoint 2010 and want to build

new skills

Target Audience:


The course includes how to add visual impact using albums, tables, charts, smartart, customized

animation and audio/visual effects.

Course Description:


Interface

The Fluid User Interface (Tab & Ribbon)

• Understanding the New Interface

• Interacting with the Interface

The Quick Access Toolbar

• Customizing the Quick Access Toolbar

• Customizing the Tabs & Ribbons

The Different Views

• The Normal View

• The Slide Sorter View

• The Notes View

• The Reading View

The File Tab

• PowerPoint Options

• Save & Save As

• New Presentation

Info

• Compressing Media

• Optimizing Compatibility

• Properties

Save & Send

• Send using email

• Save to Web

• Broadcast

• Save as PDF/XPS attachment

• Create a video

• Create Handouts

Printing

Design & Layout

• Custom Animation

• Adding Entrances

• Adding Emphasis

• Adding Exits

• Timing

• Adding Animation to Masters

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Layout

• Selection Pane

• Bringing Objects Forward

• Sending Objects Backwards

• Making objects Visible/Invisible

• Grids & Guides

Masters

• Slide Master

• Slide Masters & Layouts

• The 5 placeholders

• Adding/Deleting Masters

• Renaming Masters

• Deleting Masters

• Modifying Master/Layouts

• Creating Custom Layouts

Notes Master

• Page Setup

• Slides per Page

• Outline View

Handout Master

Content

• Adding Content by Importing from Microsoft Word

• Adding Header & Footers

• Adding WordArt

• Formatting WordArt

• Adding Text Boxes

Multimedia

Images

• Custom Image Formatting

• Cropping Images

• Removing Backgrounds (2010)

Shapes & Lines

• Formatting Shapes & Lines

• Adding Text to Shapes

• Connecting Shapes with Lines

• Action Buttons

SmartArt

• Types of SmartArt

• SmartArt with Images (2010)

• Formatting SmartArt

Charts

• Creating a Chart from Within PowerPoint

• Importing a Chart from Excel

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• Linking a Chart from Excel

• Pasting a Chart as an Image

• Formatting Charts

• The relationship between Excel & PowerPoint

Presentation

• Rehearse Timings

• Show Media Controls

• The Presenter View

Advanced Considerations

• Resolutions & Aspect Ratios

• The Physical Environment

• Technology Involved

Reviewing

Comments

• Adding Comments to Slide

• Adding Comments to Objects

• Edit/Delete Comments

• Navigating Comments

Comparing Presentations (Track Changes)

• The Reviewing Pane

• Presentation Changes

• Slide Changes

• Navigating Changes

• Accepting or Rejecting Changes

N/APrerequisites:


N/AMaterials:





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Course Name: PROJECT 2010 - LEVEL I

Class Size - Min: Max: 6 12Course Code: CTNPR1

This course is for new Microsoft Project 2010 usersTarget Audience:


The course includes how to use tools that enable them to put together a project schedule and assign

responsibilities.

Course Description:


Section 1: Getting Started

• Starting Out

• Meeting Project

• Managing Project Files

• Creating a Project

• Creating Tasks

• Getting Help in Project

Section 2: Using and Customizing the Project Interface

• Getting Acquainted

• The Quick Access Toolbar

• Tabs and Groups

• Customizing the Ribbon

Section 3: The Project Tabs

• The Task Tab

• The Resource Tab

• The Project Tab

• The View Tab

• Contextual Tabs, Part One

• Contextual Tabs, Part Two

Section 4: Creating a Basic Project

• Creating a Project

• Working with Tasks

• Adding Advanced Task Information

• Creating Milestones, Constraints, and Deadlines

• Working with Tasks, Part One

• Working with Tasks, Part Two

Section 5: Updating and Polishing Your Project

• Updating the Project

• Basic Editing Tasks

• Formatting Text

• Formatting the Gantt Chart

Section 6: Printing and Viewing a Project

• Arranging Windows

• Changing How You View Data

• Changing Your View Scope

• Finishing Your Project

Course Objectives:

N/APrerequisites:


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Course Name: PROJECT 2010 - LEVEL I

N/AMaterials:





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Course Name: PROJECT 2010- LEVEL 2 & 3 ADVANCED

Class Size - Min: Max: 6 12Course Code: CTNPR2

Those who are familiar with Microsoft Project 2010Target Audience:


This course includes how to manage and customize plans through the implementation stage of a project.Course Description:


Section 1: Working with Project Files

• Working with Files

• Using the Organizer

• Saving Cube Data

• Comparing Projects

Section 2: Advanced Topics

• Working with Variances

• Advanced Task Operations

• Project Costs

• The Work Breakdown Structure Code

• Adding a Graphical Indicator

Section 3: Formatting Your Project

• Adding a Shape

• Formatting a Shape

• Formatting the Gantt Chart, Part One

• Formatting the Gantt Chart, Part Two

Section 4: Creating Reports

• Creating Reports

• Creating Visual Reports

• Creating a Network Diagram

• Creating a Calendar

Section 5: Working with Multiple Projects

• Versions of Microsoft Project

• Working with Resource Pools

• Working with Multiple Projects, Part One

• Working with Multiple Projects, Part Two

Section 6: Using Macros

• Recording Macros

• More Macro Tasks

• Visual Basic and Macros

• Advanced Visual Basic Tasks

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: PROJECT 2010- LEVEL 2 & 3 ADVANCED


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Course Name: WORD 2010 - LEVEL 1

Class Size - Min: Max: 6 12Course Code: CTNWD1

This course is for new Microsoft Word 2010 users

Target Audience:


The course includes how to create, format and edit basic documents, and do basic functions like printing

and spell checking.

Course Description:


Create, Open and Save Documents

• What is Word?

• Create a New Blank Document

• Create a Document From a Template

• Open Word Files

• Get Help

• Save Documents

• Navigate a Word Document

• Add, Select and Delete Text


• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Format Text and Paragraphs

• Use the Home Ribbon to Format Font and Paragraphs

• Format with the Mini-Toolbar

• Font and Paragraph dialog boxes

• Use the Quick Style Gallery

• Use Basic Bullets and Numbering

• Add Borders and Shading

• Set Tabs and Use the Ruler

Editing

• Using Cut, Copy, Paste

• Use the Office Clipboard

• Undo/Redo

• Find, Replace and Go To

• Use the Format Painter

• Check Spelling and Grammar

Printing and Viewing Your Document

• Use the View Ribbon Commands

• Show/Hide Markings

• Use the Page Set-Up Group and Dialog Box

• Print Panel

Customize

• Customize the Quick Access Toolbar

• Show/Hide the Ribbon

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N/AMaterials:





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This course is for employees who are familiar with Microsoft Word 2010Target Audience:


The course includes how to use advanced formatting tools, research tools, use graphics, create tables,

charts, headers and footers, use the research tools and do a mail merge.

Course Description:



• Office Button

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Work with Templates

• Create a Template

• Modify a Template

• Attach a Template to a Document

Working with Styles

• Create a Style from Text

• Use the Styles Pane

• Modify and Delete Styles

• Use the Style Inspector

• Use Reveal Formatting

• Manage Styles

Bullets and Numbering

• Custom Bullets and Numbering

• Create a Multi-Level List

• Restart or Continue Numbering

Advanced Page Formatting

• Use Columns

• Insert Page Breaks, Column Breaks, Section Breaks and Line Breaks

• Set Break Options

• Create a Blank Page and a Cover Page

• Add Page Colours, Watermarks, Borders and Horizontal Lines

• Add Headers and Footers

• Use Header and Footer Galleries

• Add a Header or Footer to the Gallery

• Link and Unlink Headers and Footers

• Use and Modify Themes

Hyperlinks-

• Add Hyperlinks

• Edit Hyperlinks

• Remove Hyperlinks

Use Time Saving Tools

• Use Hyphenation and Word Count

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• Use Research, Language and Translation Tools

• Use and Customize Autocorrect

• Insert the Date and Time

• Insert Symbols and Special Characters

• Work with Smart Tags

Mail Merge

• Use the Mail Merge Wizard

• Use the Mailings Ribbon

• Create Envelopes and Labels

Use Send Options

• Fax a Document

• Email a Document

• Use Email Features

Working with Graphics

• Add Pictures and Clipart

• Format and Modify Images

• Add Captions

• Add and Format WordArt

• Add and Format AutoShapes

• Add and Format Text Boxes

• Align, Distribute, Group and Order Graphics

• Add QuickParts and Use Building Blocks

• Add and Format SmartArt

Working with Tables

• Insert a Table

• Table Selection Options

• Format a Table

• Modify Table Structure

• Draw a Table

• Use Table Options Dialog Boxes

• Convert Text to Table

• Sort a Table

Working with Data and Charts

• Use and Insert Equations

• Insert a Chart

• Format a Chart

• Modify Chart Options

• Embed and Link Excel Tables and Charts

N/APrerequisites:


N/AMaterials:




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Course Name: WORD 2010- LEVEL 3


This course is for employees who are familiar with Microsoft Word 2010Target Audience:


The course includes how to create interactive forms, webpages, and macros, use reviewing tools, and

create document references like Table of Contents, Indices and Footnotes.

Course Description:



• Backstage View

• Ribbon Overview

• Mini Toolbar

• Status Bar


• Contextual Tabs

Work with Forms

• Use the Developer Tab

• Create Forms

• Add and Format Form Controls

• Group Controls

• Test, Protect and Distribute Forms

• Assign Help to a Form Field

• Use Legacy Controls

Work with Webpages

• Create Webpages

• Use Legacy and ActiveX Controls on Webpages

• Save as Webpage Options

Macros

• Set Macro Security

• Record a Macro

• Assign a Macro to a Keystroke or Quick Access Toolbar

• Copy a Macro From a Template

Reviewing Documents

• Add, Edit, Navigate and Delete Comments

• Use the Review Pane

• Track and Review Changes

• Track Changes Options

• Inspect the Document

• Prepare for Sharing

• Compare and Combine Documents

• Protect Documents

• Create and Modify Outlines

Use Reference Tools

• Create a Table of Contents from Heading Styles

• Create a Table of Contents from an Outline

• Format, Modify and Update a TOC

• Add Footnotes and Endnotes

• Navigate and Edit Footnotes and Endnotes

Course Objectives:

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Course Name: WORD 2010- LEVEL 3

• Use Bookmarks

• Use Cross References

• Create a Bibliography

• Manage Bibliography Sources and Choose Styles

• Add Captions and Create a Table of Figures

• Mark Entries and Create an Index

• Update and Modify an Index

• Create and Update a Table of Authorities

• Create and Use Outlines

• Drag and Drop Headings

• Create a Master Document

• Create and Work with Sub Documents

XML and Word

• What is XML and Why is it Used?

• Use the XML Structure Pane

• Tag a Document

• Apply an XML Schema

• Use the Schema Library

• WORKING WITH SHAREPOINT

Customizing

• Customize Word Options

• Use the Info Pane

• Use the Share Pane

N/APrerequisites:


N/AMaterials:





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Course Name: PMP EXAM PREP BOOTCAMP

Class Size - Min: Max: 6 15Course Code: CPM011

This course is for team leaders, product managers, program managers, project sponsors, and project

team members seeking the PMP or CAPM certification

Target Audience:


28 PDU'S

The course includes the essential preparation needed to pass the PMP and CAPM exams.

Concentrating on one exam content from "A Guide to the Project Management Body of Knowledge- Fifth

Edition (PMBOK Guide )" and other sources, this course includes a wide variety of learning tools and

study aids using PMI terminology.

Course Description:


Introduction

• PMP and CAPM Exam Requirements

• Exam Questions

• Maintaining Certification

• Exam-Taking Tips

• Pre-Test

Project Management Concepts

• PM Definitions

• Organizational Structure

• Project Life Cycle and the Project Management Process Groups

• Code of Ethics and Professional Responsibility

• Practice Test

PM Process Groups and Knowledge Areas

• PM Process Groups

• PM Knowledge Areas

Project Integration Management

• Overview of Project Integration Management

• Develop Project Charter

• Develop Project Management Plan

• Direct and Manage Project Work

• Monitor and Control Project Work

• Perform Integrated Change Control

• Close Project or Phase

• Practice Exercises

• Practice Test

Project Scope Management

• Overview of Project Scope Management

• Plan Scope Management

• Collect Requirements

• Define Scope

• Create WBS

• Validate Scope

• Control Scope


• Practice Test

Project Time Management

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• Overview of Project Time Management

• Plan Schedule Management

• Define Activities

• Sequence Activities

• Estimate Activity Resources

• Estimate Activity Duration

• Develop Schedule

• Control Schedule


• Practice Test

Project Cost Management

• Overview of Project Cost Management

• Plan Cost Management

• Estimate Costs

• Determine Budget

• Control Costs


• Practice Test

• Project Quality Management

• Overview of Project Quality Management

• Plan Quality Management

• Perform Quality Assurance

• Control Quality


• Practice Test

Project Human Resource Management

• Overview of Project Human Resource Management

• Plan Human Resource Management

• Acquire Project Team

• Develop Project Team

• Manage Project Team


• Practice Test

Project Communications Management

• Overview of Project Communications Management

• Plan Communications Management

• Manage Communications

• Control Communications


• Practice Test

Project Risk Management

• Overview of Project Risk Management

• Plan Risk Management

• Identify Risks

• Perform Qualitative Risk Analysis

• Perform Quantitative Risk Analysis

• Plan Risk Response

• Control Risks


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• Practice Test

Project Procurement Management

• Overview of Project Procurement Management

• Plan Procurement Management

• Conduct Procurements

• Control Procurements

• Close Procurements


• Practice Test

Project Stakeholder Management

• Overview of Stakeholder Management

• Identify Stakeholders

• Plan Stakeholder Management

• Manage Stakeholder Engagement

• Control Stakeholder Engagement


• Practice Test

• End of Course Review

• Simulated Practice Exam

Course Exercises

• Each chapter contains practice exercises targeted at the range of learning styles (Visual, Auditory, and

Kinesthetic)

• Network Diagram Exercises

• Earned Value Exercises

• Practice Tests

N/APrerequisites:


N/AMaterials:

Delivery Method:

Training Location: Global Knowledge - 2 Bloor Street EAST - 31st Floor - Toronto - North East Corner of Yonge & Bloor



Mon Jan 18, 2016 - Thu Jan 21, 2016 Tue Jun 7, 2016 - Fri Jun 10, 2016 Mon Nov 7, 2016 - Thu Nov 10, 2016

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Course Name: AGILE PROJECT MANAGEMENT

Class Size - Min: Max: 6 15Course Code: HRDAPM

This course is for associate project managers, project managers, IT project managers, project

coordinators, project analysts, project leaders, senior project managers, team leaders and program

managers.

Target Audience:


In this course, you'll walk through a project using the agile project management methodology from

conception to completion. You will learn and apply agile practices as you determine ways to make your

own projects more agile.

Your role as the project manager of an agile project will look much different as you form and coach a

self-directed team, facilitate continuous collaboration with your customer, embrass changing

requirements, and deliver business value (production-ready software) to your customer early and

regulary throughout the project.

Course Description:

28 PMI PDU's

Upon completion of this course, participants will learn:

1. Introduction to Agility

-The Agile Lifecycle

-About Agility

2. Initiate an Agile Project

-Envision the Product and Project

-Assemble the Agile Team

-Compile the Product Backlog (Coarse-Grain Requirements)

-Plan Iterations (Sprints) and Releases

-Embrace the High-Level (Coarse- Grain) Plan

3. Plan an Iteration (Sprint)

-Define Iteration Requirements

-Plan & Estimate Iteration Tasks

-Finalize the Iteration Plan

4. Build a Product Increment

- Coach the Team

-Immerse the Team Status

-Communicate Status

5.Hold an Iteration (Sprint) Review

-Prepare for the Review

-Obtain Customer Acceptance of the Product Increment

-Hold a Retrospective

6. Adapt to Change

-Update the Product Backlog

-Rework the High-Level (Coarse- Grain) Plan

-Plan & Execute the Next Iteration

Course Objectives:

N/APrerequisites:


N/AMaterials:

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Course Name: AGILE PROJECT MANAGEMENT

Delivery Method:




Mon Feb 8, 2016 - Thu Feb 11, 2016 Mon Sep 26, 2016 - Thu Sep 29, 2016

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Course Name: EARNED VALUE MANAGEMENT

Class Size - Min: Max: 6 15Course Code: HRDEVM



managers.

Target Audience:


This Course teaches you the fundamentals of EVM so you can understand how to establish an effective

project baseline and monitor project progress against known expectations.

Learn how EVM is integrated throughout the project life cycle. Practice the activities you go through to

establish an effective baseline. Identify the critical data points that must be collected to analyze project

process. Learn to conduct trend analysis, calculate actual cost, and accurately project final cost,

schedule, and performance variances. Understand how change impacts EVM and how approved

changes can impact your original baseline. Identify the stakeholders who would benefit from EVM data

and learn effective communication methods. Finally, review the differences of EVM in a corporate and

federal environment.

Course Description:

21 PMI PDU's

Upon completion of this course, participants will learn:

-Why EVM is important

-Establishing and managing scope, schedule, and budget

-Creating a reasonable baseline

-Integrating Projrect Planning and EVM

-Monitoring and Controling the baseline

-Monitoring and Controling scope, schedule, and cost

-Collecting and analyzing data

-Forecasting final variances

-Managing change and the impact to EVM

-The difference between EVM in corporations and in the federal environment

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




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Course Name: LEADING COMPLEX PROJECTS

Class Size - Min: Max: 6 15Course Code: HRDLCP



managers.

Target Audience:


21 PDU'S

This course includes how to determine the level of complexity of a project and develop tactics on how to

manage that complexity. It also helps prepare participants with ways to optimize their team's

performance and manage the unknown.

Course Description:


Course Outline

The Complex Project

• Systems Thinking

• Chaos and Complexity Theory

• How these relate to project management

Leading Complex Projects

• Skills required

• Complex project competency self-assessment

• PMI competencies

• Start personal mastery plan

Fundamentals of Complexity Theory

• What is complexity?

• Types of complexity

• Fitness landscape

• Chaos as it relates to complexity theory

• Complexity theory

• Linear and non-linear systems

• Complex adaptive systems

Assessing Your Project Complexity

• Complex project toolkit

• Elements of project complexity

• Organization breakdown structure

• Work breakdown structure

• Use the complexity assessment tool (CAT)

• Strategies of planning and managing complex projects

Structuring Your Project for Success

• Selecting the right project management methodology

• How to incorporate that methodology into your current processes

Risk Planning and Management

• Types of risks in complex projects

• Approaches to identification

• Risk assessment and response planning

Leading Complex Projects

• Assess your leadership competencies

• Applying adaptive leadership to complex projects

Course Objectives:

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Course Name: LEADING COMPLEX PROJECTS

• Communicating a vision

• Implementing strategies to encourage innovation and build a cohesive team

• Types of personal behaviors and how to get the most out of people

• Identifying techniques for leveraging complexity

Hands-On Activities:

• Develop Your Personal Mastery Plan

• Assess Project Complexity

• Stakeholder Analysis and Planning

• Risk Identification and Response Planning

• OBS

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon Jun 20, 2016 - Wed Jun 22, 2016

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Course Name: NEGOTIATION SKILLS FOR PROJECT MANAGERS

Class Size - Min: Max: 6 15Course Code: HRDNSPM



managers.

Target Audience:


21 PDU'S

This course includes the different types of styles that you can adapt during negotiations. You will learn to

determine your individual negotiation style and how to adapt to situations for more successful

negotiations. You'll gain an understanding of competitive and collaborative negotiation and learn how to

recognize each.

Course Description:


Course Outline

Introduction to Negotiation

- Negotiation Defined

- Conflict Resolution

- Stages of Negotiation

Personality and Negotiation

- Natural Tendencies

- The Six Principles of Persuasion

- Thomas-Kilmann Conflict Mode Instrument

- Collaborative Negotiation

Negotiation Practices and Techniques

- Negotiation Planner

- Positions vs. Interests

- Power Bases

- The Art of Questions

- Problem-Solving Question

- Creative Options to Achieve Mutual Gain

- Objective Criteria

- BATNA

Putting Negotiation into Action

- Preparing for a Negotiation

- During the Negotiation

- After the Negotiation

- Team Negotiations

Breakthrough Strategies

- Identifying Obstacles

- Overcoming Obstacles

- Achieving a Collaborative Negotiation

Putting It All Together

- Collaborative Negotiation: A Final Thought

Course Objectives:

N/APrerequisites:


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Course Name: NEGOTIATION SKILLS FOR PROJECT MANAGERS

N/AMaterials:

Delivery Method:




Wed May 25, 2016 - Fri May 27, 2016 Mon Nov 21, 2016 - Wed Nov 23, 2016

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Course Name: PROJECT MANAGEMENT LEADERSHIP AND COMMUNICATIONS

Class Size - Min: Max: 6 15Course Code: HRDPMLC


coordinators, project analysts, project leaders, senior project managers, team leaders, and program

managers.

Target Audience:


21 PDU'S

The course includes how to apply effective leadership strategies, improve your interpersonal

communication, become more influential, help guide your staff through change, deal with conflict and

practice ethical principles during the entire project management process.

Course Description:


Introduction to Project Leadership

• What Is Project Management?

• Role of Project Manager as Organizational Leader

• Begin Developing Leadership Development Plan

• The Triple Constraint

• Leadership Skills

• Stakeholders

Leadership and Management

• Leadership vs. Management

• Leadership Orientation

• Management Styles

• Three Functions of Management

• Trait Theory

• Fiedler's Contingency Model

• The Leaders Window

Interpersonal Communication

• The Communication Loop

• Filters and Barriers

• The Interpersonal Gap

• Active Listening

Influence

• Influences on a Project Manager

• Influence Styles

• Power and the Project Manager

Motivation

• Motivation Theories

• Motivating Under-Performing Team Members

• Rewards and Behavior

• Creating a Motivation Plan

• Vroom's Expectancy Theory

Effective Teams

• Team Roles

• Stages of Project Team Development Forming

• Storming

• Norming

• Performing

Course Objectives:

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• Deforming

Team Process and Functional Teams

Coaching Team Members

Change Management

• What is Change Management?

• Being an Organizational Change Agent

• Influencers of Change

• Stages of Organizational Change

• Strategies to Manage Change

Conflict

• What is Conflict?

• Constructive Conflict vs. Destructive Conflict- Conflict Reactions to Avoid

• Conflict Resolution Techniques

• Staying Calm in Conflict Situations

• What is Negotiation?

• Attitudes About Negotiation

• Negotiation Requirements

• Formal Project Negotiation Planning

Ethics and Leadership

• Ethics and Values

• Personal and Business Ethics

• Project Management Institute Code of Ethics and Professional Conduct

Hands-On Exercises

• Leadership Self-Assessment

• Leadership Style Analysis

• Active Listening Role Play

• Deter Influence Style Preference

• Complete Power Base Profile Morale Problem Case Study

• Conflict Resolution

• Negotiation Role Play

• Conflict Resolution Case Study

• Create Leadership Development Plan

N/APrerequisites:


N/AMaterials:

Delivery Method:



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Mon Mar 7, 2016 - Wed Mar 9, 2016 Mon Oct 10, 2016 - Wed Oct 12, 2016

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Course Name: RISK MANAGEMENT

Class Size - Min: Max: 6 15Course Code: HRDPRM


coordinators, project analysts, project leaders, senior project managers, team leaders, and program

managers.

Target Audience:


21 PDU'S

The course includes how to identify, analyze, and address uncertainty throughout the project life cycle

and incorporate lessons learned and industry best practices related to risk management.

Course Description:


Risk Management Foundations

• Definition of a plan

• Definition of risk and risk management

• Risk management and project success

• Project management life cycle

Strategic Risk Reduction

• Project success factors

• Stakeholder analysis

• Balancing constraints within a plan

• Assessing project riskiness

• Importance of formal planning

Execution Risk Reduction

• Risk management plan

• Risk identification techniques

• Qualitative risk analysis

• Quantitative risk analysis

• Risk response planning

Monitoring and Controlling Risk

• Protecting the plan

• Change controls

• Responding to risks

Value of Lessons Learned

• Capturing and employing lessons learned

• Current methods of managing uncertainty based on lessons learned

Hands-On Activities:

• Determine sources of project risk by category

• Assess overall project risk

• Identify and categorize risk

• Perform qualitative risk analysis

• Perform quantitative risk analysis

• Plan risk responses

• Involve stakeholders

Course Objectives:

N/APrerequisites:


N/AMaterials:

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Course Name: RISK MANAGEMENT

Delivery Method:




Mon Feb 22, 2016 - Wed Feb 24, 2016 Mon Sep 12, 2016 - Wed Sep 14, 2016

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Course Name: PROJECT TROUBLESHOOTING & RECOVERY

Class Size - Min: Max: 6 15Course Code: HRDPTR



managers.

Target Audience:


21 PDU'S

Regain control when you are behind schedule, over budget, under quality, and beyond the scope.

In this course, you will learn the concepts, tools, and techniques to be able to:

- Perform basic trouble prevention activities early in a project

- Identify areas to focus on to reduce project failures

- Assess project health and identify when a project is in trouble

- Determine the need for project recovery based on a situation's severity

- Present recovery options for a project

- Formulate a recovery plan

- Lead project recovery actions and monitor recovery success

- Stabilize and restore project performance based on redefined objectives

- Conduct a meaningful lessons learned process that can help reduce future project troubles

Course Description:


Course Outline

Project Trouble Prevention

- Managing What Matters

- Project Readiness Assessment

- Project Kickoff Meetings

- Additional Prevention Measures

Project Health Measurement

- Project Health Assessment

- Project Health Measurement Tools

- Forecasting Based on Project Health

Project Failure Identification

- Causes of Project Failure

- Recognizing Failure

Recovery Initiation

- The Recovery Manager

- The Recovery Charter

Recovery Assessment

- Assessing the Failing Project

- Deciding to Terminate

- The Recovery Assessment Report

Recovery Planning

- Realistic Recovery

- The Recovery Plan

- The Recovery Team

- The Recovery Kickoff

- Recovery Success Criteria

Course Objectives:

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Course Name: PROJECT TROUBLESHOOTING & RECOVERY

Recovery Execution

- The Recovery Project

- Recovery Risk Management

- Tips and Guidelines for Recovery Execution

- Sources of Project Trouble

- Decision Making

- Dealing with Change

Recovery Closure

- Stabilization and Restoration

- Knowledge Transfer and Lessons Learned

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon May 9, 2016 - Wed May 11, 2016 Mon Dec 12, 2016 - Wed Dec 14, 2016

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Course Name: QUALITY FOR PROJECT MANAGERS

Class Size - Min: Max: 6 15Course Code: HRDQPM



managers.

Target Audience:


21 PDU'S

This course includes how to develop or improve the quality programs at your workplace. Participants will

gain insight into applying quality planning, quality assurance, and quality control to

real-world projects.

Course Description:


Course Outline

Quality Control and Closure Project Quality

• What Is Quality?

• History of Modern Quality

• Project Quality Management

Planning Quality

• The Process of Planning Quality

• Systems Thinking in Planning Quality

• Role of Stakeholders in Quality

• Quality Requirements

• Quality Planning Tools

Performing Quality Assurance

• The Process of Performing Quality Assurance

• Process Analysis Tools

• Quality Assurance as Part of the Critical Path

Performing Quality Control

• The Process of Performing Quality Control

• Measurement and Tracking Tools

• Problem Solving and Decision Making

• Using Quality Assurance and Control Tools

• Quality Control and Closure

Case Studies

Hands-On Exercises

• Illustrate the Importance of Quality

• Define Quality

• Define the Attributes of Quality

• Distinguish Between Quality and Grade

• Propose a Quality Program for Your Workplace

• Identify Quality in the Triple Constraint

• Perform a Stakeholder Analysis

• Identify Positive and Negative Risks for Your Project

• Prioritize Requirements

• Develop a Quality Management Plan

• Determine the Impact of Quality Assurance Activities on the Critical Path

• Select Quality Assurance Tools

• Create a Pareto Chart

Course Objectives:

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Course Name: QUALITY FOR PROJECT MANAGERS

• Draw a Cause and Effect Diagram

• Plan and Perform a Quality Audit

N/APrerequisites:


N/AMaterials:

Delivery Method:




Wed Apr 13, 2016 - Fri Apr 15, 2016

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Course Name: SCHEDULE AND COST CONTROL

Class Size - Min: Max: 6 15Course Code: HRDSCC



managers.

Target Audience:


28 PDU'S

This course includes the skills you need to effectively establish and manage a realistic schedule and

detailed budget. An introduction to analytical techniques, including creation of a work breakdown

structure, network diagramming, dependency analysis, critical path determination, three-point estimating,

and assessment of resource needs and availability. It will also cover the management tools that help to

ensure projects are delivered on time and within budget, as well as the importance of creating baselines

for the project schedules and budgets.

Course Description:


Foundations

• Project Management Life Cycle

• Plan-Do-Check-Act Cycle

• Stakeholder Management

• Principles of Integrated Project Planning

• Project constraints Scope

• Time

• Cost

• Risk

Defining Project Success

Planning

• Scope Planning

• Estimating Techniques

• Time Analysis

• Schedule Development

• Cost Analysis

• Control Account Plans

• Integrated Risk Management

• Balancing the Plan by Balancing the Constraints

Executing, Monitoring, and Controlling

• Executing the Project Work

• Monitoring Progress

• Earned Value Management

• Controlling Performance

• Communicating with Stakeholders

• Managing Risk During Execution

• Scope Verification and Customer Satisfaction

Closing

• Administrative Closure

• Transitioning Deliverables to their New Owners

• Updates to Organizational Process Assets

• Capturing Lessons Learned

• Preparing the Closing Report

Course Objectives:

N/APrerequisites:

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Course Name: SCHEDULE AND COST CONTROL


N/AMaterials:

Delivery Method:




Wed Apr 27, 2016 - Sat Apr 30, 2016

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Course Name: ASSERTIVENESS SKILLS

Class Size - Min: Max: 6 20Course Code: HRDAST

This course is for employees who would like to enhance their self-confidence and become more

assertive

Target Audience:


The course includes how to develop assertiveness skills necessary to present viewpoints effectively.Course Description:


• Gain self-awareness of your attitudes, behaviour patterns and habits

• Understand the characteristics of aggressive, passive and assertive behaviours

• Benefits of acting assertively

• Coping with criticism

• Saying "no"

• Assertive Techniques

• Learn how to get your ideas across

• Increase self-confidence

• Accepting compliments

• Giving constructive negative feedback

• Dealing with confrontation

• Learn how to deal with intimidation

• Enhance ability to take control of unpleasant situations

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:

Training Location: HR Training Inglis Bldg - 1st floor Inglis Bldg, Hillcrest


8:00 am - 11:00 amDelivery Schedule :


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Course Name: EFFECTIVE COMMUNICATIONS

Class Size - Min: Max: 6 20Course Code: HRDCOM

This course is for all employees.Target Audience:


The course includes how to identify the barriers to effective communication, the importance of listening

as part of the communication process and apply a variety of techniques to improve overall

communications.

Course Description:


• Define effective communication and its importance

• Identify common barriers to communication

• Differentiate between one way and two way communication

• Assess communication styles

• Practice active listening skills

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Wed Apr 6, 2016 Tue Jun 7, 2016 Thu Oct 13, 2016

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Course Name: DEALING WITH DIFFICULT BEHAVIOURS

Class Size - Min: Max: 6 20Course Code: HRDDIF

Target Audience:


Who Should Attend

All employees.

You Will Learn

Why people resist, the reasons for being confrontational and the strategies and techniques to manage

relationships and people in the workplace.

Workshop Outline

- Techniques to Manage Various Behaviours and Social Styles

- Manage your own emotions when with a Difficult Behaviour

- Understandig Diffucult Behaviours and what may cause them?

-- Types of Difficult Behavours and the Coping Strategies

One Day

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:

Delivery Method:


Recertification:


Mon Apr 25, 2016 Wed May 25, 2016 Fri Nov 25, 2016

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Course Name: DIVERSITY & INCLUSION TRAINING FOR MANAGERS

Class Size - Min: Max: 6 25Course Code: HRDDINM

Assistant Managers, Managers, Assistant Directors, Directors, Heads, Deputy Chiefs and ChiefsTarget Audience:


Training for Managers and the Leadership Group on diversity and inclusion, cultural competency,

unconscious biases, and how to become inclusive leaders

Course Description:

To assist Managers and the Leadership Group with the following:

-Understanding diversity and inclusion,

-Understanding why diversity and inclusion is important to TTC,

-Understanding cultural differences and helping to develop cultural competency

-Understanding unconscious biases and how to reduce their impact

and

-Developing your skills to become more inclusive leaders

Course Objectives:

N/APrerequisites:

Prior to in-class training session, please complete a short self-assessment called the “Implicit

Association Test”. This can be completed from your desktop or home computer at:

https://implicit.harvard.edu/implicit/

Other Requirements:

N/AMaterials:

Delivery Method:



1:00 pm - 4:00 pmDelivery Schedule :

Mon Jan 11, 2016


Tue Jan 5, 2016 Thu Jan 7, 2016


Wed Jan 6, 2016 Mon Jan 18, 2016 Tue Feb 2, 2016


Tue Jan 5, 2016 Thu Jan 7, 2016

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Course Name: EMPLOYEE PERFORMANCE APPRAISALS FOR SUPERVISORS OF HOURLY EMPLOYEES

Class Size - Min: Max: 6 20Course Code: HRDEPAH

This course of for all employees who are responsible for conducting Employee Performance Appraisals

(EPA's) for hourly employees.

Target Audience:


This course includes an outline to the steps and processes required to conduct an effective performance

appraisal.

Course Description:


• Understand the employee performance appraisal process

• Identify appropriate EPA forms and the corresponding policy and guidelines

• Be able to avoid common pitfalls when completing EPA's

• Give performance feedback and develop action plans

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon Nov 21, 2016


Mon Jan 25, 2016 Mon Feb 22, 2016 Mon May 16, 2016 Mon Sep 26, 2016

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Course Name: FITNESS FOR DUTY

Class Size - Min: Max: 6 20Course Code: HRDFFD

Target Audience:


Who Should Attend:

Supervisors & Management

Workshop Outline:

- Factors affecting fitness for work

- Supervisor roles and responsibilities

- Unfit for duty investigations

- Drug and alcohol testing procedure

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:

Delivery Method:


Recertification:



Mon Nov 21, 2016

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Course Name: WORKPLACE HARASSMENT/VIOLENCE

Class Size - Min: Max: 6 15Course Code: HRDHAR

This course is for various groups of employees and can be customized target audiences.Target Audience:


This course includes employee rights and responsibilities under the Ontario Human Rights Code as a

component of the TTC Respect and Dignity Policy, and employee rights and responsibilities under the

TTC Workplace Violence Policy, which includes inappropriate and unprofessional language and

behavior.

Course Description:


• Be familiar with the Ontario Human Rights Code

• Be familiar with Bill 168 of the Occupational Health and Safety Act

• Review Section 4.4 of the TTC Code of Conduct Policy

• Know the TTC Respect and Dignity Policy

• Know the TTC Workplace Violence Policy

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Thu Jan 7, 2016 Tue Apr 19, 2016 Wed Jun 1, 2016 Tue Oct 11, 2016

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Course Name: WORKPLACE HARASSMENT & VIOLENCE FOR SUPERVISORS

Class Size - Min: Max: 6 20Course Code: HRDHARS

This course is for forepersons, supervisors and management. It also can be customized target

audiences.

Target Audience:


This course includes the rights and responsibilities of employees under the TTC Respect and Dignity

Policy, TTC Workplace Violence Policy, Ontario Human Rights Code and Occupational Health and

Safety Act Bill 168. You will learn supervisory staff's role and responsibilities in managing workplace

complaints including effective case handling and case investigation management. You will learn

supervisory staff's corporate and persona responsibilities related to workplace harassment and violence.

Course Description:



• Be familiar with Bill 168 of the Occupational Heath & Safety Act

• Accessibility under the AODA (practical component)

• Review TTC Code of Conduct s.4.4

• Know the TTC Respect & Dignity Policy


• Understand supervisor obligations and responsibilities

• Deal with complaint handling and investigations

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Tue Jan 12, 2016 Tue Feb 9, 2016 Tue May 3, 2016 Tue Sep 13, 2016

Tue Nov 8, 2016

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Course Name: INCIDENT INVESTIGATION & ANALYSIS

Class Size - Min: Max: 6 15Course Code: HRDIIA

All TTC Managers, Supervisors, JHSC members or staff employees who are required to conduct level 1

and 2 incident investigations as for the Corporate Incident Investigation program.

Target Audience:


How to conduct a Level; 1 & 2 incident investigationCourse Description:


• Requirements of the TTC Corporate Incident Investigation Program

• Roles of responding supervisors

• Roles of the investigator

• When to secure the incident scene

• How to identify and collect evidence

• How to conduct an interview

• How to identify the immediate and root causes

• How to complete the incident investigation report

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon Feb 8, 2016 Mon Apr 4, 2016 Mon Jun 6, 2016 Thu Sep 8, 2016

Fri Nov 11, 2016

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Course Name: LEADERSHIP

Class Size - Min: Max: 6 20Course Code: HRDLEA

This course is for all supervisors and management, who want to improve, develop and maintain

effectiveness as a leader.

Target Audience:


The course includes an assessment our own personal leadership style, and how to influence and

motivate others.

Course Description:


• Review the concept of leadership

• Use an self assessment tool which identifies leadership styles

• Review the pros and cons of each

• Recognize the importance of a flexible leadership style and relating it to specific situations

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Wed Jan 27, 2016 Wed Feb 24, 2016 Wed May 18, 2016 Wed Sep 28, 2016

Wed Nov 23, 2016

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Course Name: MOTIVATION

Class Size - Min: Max: 6 25Course Code: HRDMOT

This course is for all supervisors who want to inspire motivation in their employees.Target Audience:


The course includes the primary ingredients which can help create a positive working environment to

successfully motivate employees.

Course Description:


• Identify the importance of employee motivation

• Describe the theories which pertain to employee motivation

• Understanding the differences in people

• Identify the methods of employee motivation

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:





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Course Name: MANAGING THE ATTENDANCE OF A STAFF WORKFORCE

Class Size - Min: Max: 6 15Course Code: HRDMSA

This course is for all supervisors and management who manage a non-unionized staff workforce.Target Audience:


The course includes the fundamentals of attendance management and accommodation in the workplace

Attendance management templates are provided as a resource tool.

Course Description:


• Learn how to work with employees to ensure an early and safe return to work

• Learn how to solve problems that arise when trying to ensure an early and safe return to work

• Review effective coaching and support techniques for improvement

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Tue Mar 1, 2016


Thu Jan 21, 2016


Thu May 12, 2016 Thu Sep 22, 2016 Thu Nov 17, 2016

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Course Name: MANAGING A STAFF WORKFORCE

Class Size - Min: Max: 6 15Course Code: HRDMSW

This course is for all supervisors & management of staff employees.Target Audience:


The course includes the fundamentals of of how to effectively manage employee relations issues at the

work location. This includes the Role of of Human Resources, Legislative Framework, Supervisor's Role

and Best Practices.

Course Description:


• How to lead your team to success on attendance management

• How to work with employees to ensure an early and safe return to work

• How to solve problems that arise when trying to ensure and early and safe return to work

• How to effectively coach and provide support for improvement

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Thu Jan 21, 2016 Thu Feb 18, 2016


Thu May 12, 2016 Thu Sep 22, 2016 Thu Nov 17, 2016

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Course Name: MANAGING A UNIONIZED WORKFORCE

Class Size - Min: Max: 6 20Course Code: HRDMUW

This course if for front-line supervisors, and new supervisors particularly those who supervise unionized

employees

Target Audience:


The course includes how to effectively manage employee relations at the work location.Course Description:


• Expectation of supervisory staff is consistent and fair treatment of employees

• Avoid bullying and favoritism

• How to manage employee performance and behaviour

• Using EPA

• Use of counseling and progressive discipline

• The value of documentation

• Tools and resources available to help manage employee performance

• Outline the consequences and mismanagement

• Grievance process and expectations

• Role of Human Resources Department

• Corporate responsibility to protect interests of the Commission

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:





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Course Name: OFFICE SAFETY

Class Size - Min: Max: 6 15Course Code: HRDOFS

This course is for all employees in an office environment.Target Audience:


The course includes how legislative and TTC standards apply to your work environment and how to deal

with safety, health and emergency issues.

Course Description:


• The regulations for an industrial establishment

• How to deal with safety concerns, including work refusals

• Issues related to air quality and ergonomics

• How to deal with emergencies

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Mon Apr 18, 2016 Tue Oct 11, 2016

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Course Name: OCCUPATIONAL HYGIENE & THE ENVIRONMENT FOR MAINTENANCE SUPERVISORS

Class Size - Min: Max: 6 15Course Code: HRDOHM

This course is for all supervisors and management who manage unionized employees in a

maintenance-type environment.

Target Audience:


This course includes how to deal with workplace hazards relating to employees' health and the

environment.

Course Description:


• Occupational hygiene

• Hazards (chemical, physical, biological, ergonomic)

• Concepts (exposure limits, controls)

• Programs (hearing conservation, respiratory protection, bio-hazards)

environment

• Environmental hazards

• Concepts of controls

• Spill control

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:





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Course Name: OCCUPATIONAL HEALTH & SAFETY LAW

Class Size - Min: Max: 6 15Course Code: HRDOHS

This course is for all Management, supervisory staff and staff employees.Target Audience:


The course includes how legislation and TTC standards apply to your work environment and how to deal

with safety, health and emergency issues.

Course Description:


• Understand the roles and responsibilities of a supervisor as defined in the Occupational Health &

Safety Act (OHSA)

• Review the incident investigation and reporting process

• Be able to identify hazards

• Understand the principles of loss control

• Be able to deal with work refusals/work stoppages

• Will be familiar with the TTC System Safety Plan

• Be be able to apply occupational hygiene controls and programs

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Tue Apr 19, 2016 Thu Jun 2, 2016 Wed Oct 12, 2016

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Course Name: OCCUPATIONAL HYGIENE & THE ENVIRONMENT FOR TRANSPORTATION SUPERVISORS

Class Size - Min: Max: 6 15Course Code: HRDOHT

Target Audience:


Who Should Attend

All supervisors and management who manage employees in a transportation-type environment.

You Will Learn

How to deal with workplace hazards relating to employees' health and the environment.

Workshop Outline

Occupational Hygiene

- Hazards (chemical, physical, biological, ergonomic)

- Concepts (exposure limits, controls)

- Programs (Hearing Conservation, Respiratory Protection, Bio-Hazards)

Environment

- Environmental hazards

- Concepts of controls

- Spill control

One Day

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:

Delivery Method:


Recertification:



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Course Name: TIME MANAGEMENT

Class Size - Min: Max: 6 20Course Code: HRDTIM

This course is for all staff employees.Target Audience:


The course includes information on how to apply time management principles in order to improve

personal/workplace effectiveness and efficiency and implement and utilize planning tools.

Course Description:


• Know the principles of time management

• Be able to set priorities priorities using appropriate criteria

• Learn to manage/organize your time

• Use tools such as Daily, Weekly and Monthly Planning Charts/Logs

• Review self-generated times-wasters

• Understand the importance of commitment to change old habits

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Fri Apr 1, 2016 Thu May 26, 2016 Wed Oct 19, 2016

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Course Name: WINNING ATTITUDE

Class Size - Min: Max: 6 20Course Code: HRDWIN

This course if for all employees.Target Audience:


The course includes information on how negative attitudes can have an unfavorable impact on the team

or company. Participants will understand how attitudes impact relationships and provide a process for

overcoming attitudes that may be stifling their individual and team performance.

Course Description:


• Recognize and describe the characteristics of a negative attitude

• Know how to diagnose an attitude problem in oneself or colleagues

• Recognize the need to take responsibility for a negative attitude and its consequences

• Learn how to regain a positive attitude

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:





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Course Name: CONFLICT RESOLUTION

Class Size - Min: Max: 6 20Course Code: HRDCON

This course is for all employeesTarget Audience:


The course includes the sources of conflict and effective resolution strategies.Course Description:


• Identify various conflict styles

• Assess conflict styles

• Importance of effective communication skills

• Manage conflict

Course Objectives:

N/APrerequisites:


N/AMaterials:





Wed Mar 9, 2016 Fri Jun 10, 2016 Fri Nov 18, 2016

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Course Name: EMPLOYEE PERFORMANCE APPRAISALS FOR SUPERVISORS OF STAFF - MANAGING PERFORMANCE

Class Size - Min: Max: 6 20Course Code: HRDEPAS

This course is for all employees who are responsible for conducting Employee Performance Appraisals

(EPA's) for staff employees

Target Audience:


The course includes a clear understanding of the processes and phases involved in the effective

performance management system.

Course Description:


• Understand the employee performance appraisal process

• Identify appropriate EPA forms and the corresponding policy and guidelines

• Be able to avoid common pitfalls when completing EPA's

• Give performance feedback and develop action plans

Course Objectives:

N/APrerequisites:


N/AMaterials:






Tue Nov 22, 2016

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Course Name: MANAGING SAFETY: SUPERVISORY COMPETENCIES REFRESHER

Class Size - Min: Max: 10 25Course Code: HRDMSSCR

This course is for all current Managers and Supervisors who supervise union employees or staff

employees who work in industrial establishments or on construction projects

Target Audience:


The course includes an upgrade on your environmental, health and safety competencies by reviewing

your legal and TTC responsibilities and providing knowledge on how to manage environmental, health

and safety issues associated with your work.

Course Description:


• Importance of a safety leadership in our workplace

• Requirements to ensure competency

• Supervisor's role in the Internal Responsibility System (IRS)

• Role of internal/external EHS parties

• How to ensue 'Due Diligence'

• How to locate information in the Occupational Health and Safety Act (OHSA) and Regulation

information

• Duties and rights under OHSA

• Steps for a work refusal and work stoppage

• How to deal with a regulatory agency

• Recognize, assess, control and evaluate (RACE) hazards

• How to develop and co-ordinate a work plan/ work activities

• Conduct workplace inspections

• Report and respond to an incident;

• How to deal with occupational hygiene/environmental concerns;

• How to deal with fitness for duty and workplace violence

• How to use discipline to change at risk behaviour

Course Objectives:

N/APrerequisites:


N/AMaterials:





Thu Jan 21, 2016


Fri Apr 22, 2016 Thu May 19, 2016 Wed Jun 22, 2016 Fri Sep 23, 2016

Thu Nov 24, 2016


Fri Jan 8, 2016 Thu Feb 18, 2016 Fri Feb 19, 2016 Tue Mar 22, 2016

Fri Apr 1, 2016 Thu Oct 20, 2016 Mon Dec 12, 2016

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Course Name: MANAGING THE ATTENDANCE OF A UNIONIZED WORKFORCE

Class Size - Min: Max: 6 15Course Code: HRDMUA

This course is for all supervisors and management who manage a unionized workforce.Target Audience:


The course includes the fundamentals of attendance management and accommodation in the

workplace. Attendance management templates are provided as a resource tool.

Course Description:


• How to lead your team to success on attendance management

• How to work with employees to ensure an early and safe return to work

• How to solve problems that arise when trying to ensure an early and safe return to work

• How to effectively coach and provide support for improvement

Course Objectives:

N/APrerequisites:


N/AMaterials:





Tue Jan 26, 2016 Tue Nov 22, 2016


Tue Feb 23, 2016 Tue May 17, 2016 Tue Sep 27, 2016

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Course Name: TRANSITION TO TTC MANAGEMENT

Class Size - Min: Max: 6 25Course Code: HRDTTM

This course is for employees who are new to the role of Supervisor at the TTC.Target Audience:


This course includes ways to identify and assist in the transition to a new Supervisor. Participants will

also discuss the roles & responsibilities of a new Supervisor and how to develop successful employees.

Course Description:


• Receive an overview of the Supervisor's roles and legal responsibilities

• Know the differences between a supervisor and the employee work

• Review the essential skills of a supervisor

• List the tips to getting off to a good start

• Conduct a supervisory skills assessment

Course Objectives:

N/APrerequisites:


N/AMaterials:






Mon Nov 7, 2016

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2016-01-22

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Course Name: WRITING STRATEGIES FOR PROFESSIONALS

Class Size - Min: Max: 6 15Course Code: HRDWRI

This course is for all employees who are required to write letters, memos, general business

correspondence and/or various types of report

Target Audience:


The course includes information on how create professional documents using appropriate structure,

language, and tone that are clear and effective, through the application of basic techniques for organizing

information and proper editing.

Course Description:


• Be able to assess their writing styles

• Be able to create professional documents

• Learn to write with style

• List the techniques for preparing effective reports

Course Objectives:

N/APrerequisites:


N/AMaterials:





Thu Apr 7, 2016 - Fri Apr 8, 2016 Thu Sep 29, 2016 - Fri Sep 30, 2016 Wed Nov 2, 2016 - Thu Nov 3, 2016

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Course Name: GRAMMAR REFRESHER

Class Size - Min: Max: 6 15Course Code: HRDGRA

This course is for all employees who are required to write letters, memos, general business

correspondence and/or various types of reports. This course is also recommended for employees who

may require a refresher in Grammar.

Target Audience:


The course includes how to identify common errors in grammar, punctuation and word use. It also

reviews punctuation, style and mechanics of grammar.

Course Description:


• Review six common faults in grammar

• Review four problem areas in punctuation

• Identify four elements in writing styles

• Understand mechanics of writing

• List proof-reading tips

• Learn sentence structure

• Learn paragraph structure

• Review word use

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:

Training Location: HR Training Subway Ops Bldg - 2nd floor Subway Ops Bldg, Hillcrest



Thu Jan 28, 2016 Wed Apr 20, 2016 Fri Oct 21, 2016

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Course Name: CPR

Class Size - Min: Max: 6 16Course Code: HRDCPR

This course is for maintenance employees who have the potential to come into contact with a high

voltage (600 volts) situation.

Target Audience:


The course includes how to recognize and respond to life threatening emergencies, including heart

attacks; About Automated External Defibrillation (AED); Safety and health lifestyle choices that are key to

illness and injury prevention.

Course Description:


• Review The First Aider’s Role

• Know the Check, Call, Care steps

• Perform the H.A.IN.E.S. Recovery Position

• Learn to recognize and respond to Choking—Adult,Angina and Heart Attack, Stroke, CPR—Adult and

Deadly Bleeding

• Operate AED (Automated External Defibrillator)

Course Objectives:

N/APrerequisites:


N/AMaterials:


Training Location: Inglis Bldg - 3rd Floor Inglis Building Hillcrest



Tue Jan 12, 2016 Wed Jan 27, 2016 Wed Feb 3, 2016 Tue Feb 9, 2016

Thu Feb 18, 2016 Fri Mar 4, 2016 Mon Apr 11, 2016 Fri May 13, 2016

Mon Jun 6, 2016 Fri Sep 23, 2016 Tue Oct 11, 2016 Thu Nov 3, 2016

Tue Nov 22, 2016 Fri Dec 9, 2016

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Course Name: EMERGENCY FIRST AID

Class Size - Min: Max: 6 16Course Code: HRDEFA

This course is for employees who work, "where not more than 5 people work at a given workplace on

any one shift". Also includes employees who are renewing their Emergency First Aid and employees

working near high voltage or in trucks in small crews.

Target Audience:


The course includes simple techniques for First Aid and CPR (cardiopulmonary resuscitation) and

safe and healthy lifestyle choices key to preventing illness and injury.

Course Description:


• Know how to get help

• Apply the emergency action plan

• Deal with airway and breathing emergencies

• Deal with cardiovascular emergencies (e.g. Heart Attack)

• Operate CPR/AED (Automated External Defibrillator)

• Be able to deal with bleeding and shock

• Check for other illnesses and injuries

• Prevent disease transmission

Course Objectives:

N/APrerequisites:


N/AMaterials:





Wed Jan 6, 2016 Mon Jan 11, 2016 Tue Jan 19, 2016 Tue Jan 19, 2016

Fri Jan 22, 2016 Fri Jan 29, 2016 Tue Feb 2, 2016 Fri Feb 12, 2016

Wed Feb 17, 2016 Mon Feb 22, 2016 Thu Feb 25, 2016 Wed Mar 2, 2016

Mon Mar 7, 2016 Wed Mar 9, 2016 Tue Mar 15, 2016 Mon Mar 21, 2016

Thu Mar 24, 2016 Mon Apr 4, 2016 Thu Apr 7, 2016 Tue Apr 12, 2016

Fri Apr 15, 2016 Mon Apr 18, 2016 Tue Apr 26, 2016 Thu Apr 28, 2016

Mon May 9, 2016 Wed May 11, 2016 Mon May 16, 2016 Tue May 17, 2016

Thu May 19, 2016 Fri May 27, 2016 Tue Jun 7, 2016 Mon Jun 13, 2016

Wed Jun 22, 2016 Thu Sep 8, 2016 Fri Sep 9, 2016 Wed Sep 21, 2016

Thu Sep 22, 2016 Mon Sep 26, 2016 Thu Sep 29, 2016 Fri Sep 30, 2016

Wed Oct 12, 2016 Thu Oct 13, 2016 Wed Oct 19, 2016 Thu Oct 20, 2016

Mon Oct 24, 2016 Mon Oct 31, 2016 Wed Nov 2, 2016 Mon Nov 7, 2016

Thu Nov 10, 2016 Tue Nov 15, 2016 Mon Nov 21, 2016 Mon Nov 28, 2016

Mon Dec 5, 2016 Mon Dec 12, 2016 Thu Dec 15, 2016

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Course Name: MANAGING SAFETY: SUPERVISORY COMPETENCIES

Class Size - Min: Max: 10 25Course Code: HRDMSSC1

This course is for all new Managers and Supervisors who supervise union employees or staff employeesTarget Audience:


The course provides you with the management essentials for dealing with Occupational Health and

Safety issues

Course Description:








information









• How with at risk behaviour

Course Objectives:

N/APrerequisites:


N/AMaterials:





Thu Jan 14, 2016 - Fri Jan 15, 2016 Wed Mar 2, 2016 - Thu Mar 3, 2016 Thu May 5, 2016 - Fri May 6, 2016 Thu Sep 15, 2016 - Fri Sep 16, 2016

Thu Nov 10, 2016 - Fri Nov 11, 2016

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Course Name: MANAGING SAFETY: SUPERVISORY COMPETENCIES LF 2

Class Size - Min: Max: 10 25Course Code: HRDMSSC2

This course is for all current Managers and Supervisors who supervise union employees or staff

employees who work in industrial establishments or on construction projects

Target Audience:


The course includes an upgrade on your environmental, health and safety competencies by reviewing

your legal and TTC responsibilities and providing knowledge on how to manage environmental, health

and safety issues associated with your work.

Course Description:








information








• How to deal with occupational hygiene/environmental concerns;


• How to use discipline to change at risk behaviour

Course Objectives:

N/APrerequisites:


N/AMaterials:





Mon Jan 18, 2016 Fri Mar 4, 2016 Mon May 9, 2016 Mon Sep 19, 2016

Mon Nov 14, 2016

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Course Name: STANDARD FIRST AID - INITIAL

Class Size - Min: Max: 6 16Course Code: HRDSFA

This course is for first-time First Aid attendants, as well as all persons and leadhands, i.e., maintenance

employees from operating garages, carhouses, shop environments, construction sites and office staff

who are acting as First Aid attendants.

A Standard First Aid certificate is a legislative requirement under Workplace Safety and Insurance Board

Regulation 1101 "where more than 5 people work at any given workplace on any one shift."

Target Audience:


The course includes simple techniques for First Aid and CPR (cardiopulmonary resuscitation).

Participants will also learn safe and healthy lifestyle choices key to preventing illness and injury.

Course Description:


• Know how to prepare to respond to an emergency

• Understand the the EMS system

• Know the Check, Call and Care steps

• Learn to recognize and respond to airway, circulation, respiratory emergencies, as well as cardiac

arrest

• Be able to properly and safely care for wounds

• Be able to care for head, spine, muscle, bone and joint injuries

• Learn to recognize and respond to environmental emergencies

• Operate AED (Automated External Defibrillator)

Course Objectives:

N/APrerequisites:


N/AMaterials:





Thu Jan 14, 2016 - Fri Jan 15, 2016 Mon Jan 25, 2016 - Tue Jan 26, 2016 Thu Feb 4, 2016 - Fri Feb 5, 2016 Tue Feb 23, 2016 - Wed Feb 24, 2016

Thu Mar 10, 2016 - Fri Mar 11, 2016 Tue Apr 5, 2016 - Wed Apr 6, 2016 Wed Apr 20, 2016 - Thu Apr 21, 2016 Tue May 24, 2016 - Wed May 25, 2016

Wed Jun 8, 2016 - Thu Jun 9, 2016 Tue Jun 14, 2016 - Wed Jun 15, 2016 Mon Jun 20, 2016 - Tue Jun 21, 2016 Mon Sep 19, 2016 - Tue Sep 20, 2016

Tue Sep 27, 2016 - Wed Sep 28, 2016 Mon Oct 17, 2016 - Tue Oct 18, 2016 Tue Oct 25, 2016 - Wed Oct 26, 2016 Tue Nov 8, 2016 - Wed Nov 9, 2016

Wed Nov 23, 2016 - Thu Nov 24, 2016 Tue Dec 6, 2016 - Wed Dec 7, 2016

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Course Name: BEHAVIOURAL INTERVIEWING REFRESHER - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDBIVR-E

All TTC Staff who may be part of an interview panelTarget Audience:


The purpose of this course is to refresh you on knowledge and techniques that will allow you to properly

conduct behavioural interviews.

Course Description:


• Identify the differences between behavioural and unstructured interviews.

• Discuss the benefits of behavioural interviewing.

• Follow the 5-step process for behavioural interviews.

• Differentiate between a legally defensible interview question and one that is not.

• Explain the importance of checking references.

Course Objectives:

NonePrerequisites:


N/AMaterials:

Delivery Method: E-LEARNING

Training Location: Various -

Recertification: Every three (3) years – Behavioural Interviewing Refresher (HRDBIVR-E).

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Course Name: ETHICS TRAINING FOR NON-SUPERVISORY STAFF - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDETHN-E

All TTC non-unionized, non-supervisory staff.Target Audience:


The purpose of this module is to advance your understanding of the fundamental principles of ethics and

how they are applied at the Toronto Transit Commission.

Course Description:

Upon completion of this course, participants will be able to describe:

• Explain ethics and ethical behaviour and understand why it matters at the TTC

• Identify the value and purpose of the TTC Ethics Program

• Describe in general terms the TTC’s Code of Conduct and its related policies

• Apply a value-based “ethical decision making process” to your behaviour to determine if you are

making ethical decisions

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: ETHICS TRAINING FOR SUPERVISORS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDETHS-E

All TTC Supervisory Personnel.Target Audience:


The purpose of this module is to advance your understanding of the fundamental principles of ethics and

how they are applied at the Toronto Transit Commission.

Course Description:


• Explain ethics and ethical behaviour and understand why it matters at the TTC

• Identify the value and purpose of the TTC Ethics Program

• Describe in general terms the TTC’s Code of Conduct and its related policies

• Apply a value-based “ethical decision making process” to your behaviour to determine if you are

making ethical decisions

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: FITNESS FOR DUTY FOR NON-SUPERVISORY STAFF - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFFDNS-E

All Staff Employees who are not Supervisors.Target Audience:


The intended audience for this module is all TTC staff employees who are not Supervisors. The Fitness

for Duty Training Course is a computer based course designed to train non-Supervisory staff on the TTC

Fitness for Duty Policy and Procedures. The course outlines the expectations surrounding fitness for

duty. By completing multiple choice and scenario-based exercises, staff employees will confirm their

understanding and apply their learning regarding the Fitness for Duty Policy.

Course Description:

List what is covered by the Fitness for Duty Policy, identify which TTC employees are covered by the

Policy and when, identify the steps to take if you feel you may have a problem with drugs or alcohol,

describe the obligations you and your Supervisor have under this Policy, explain when alcohol and drug

testing is carried out at the TTC, state the potential consequences of a failed test and a refusal to test.

Course Objectives:

N/APrerequisites:


Materials:




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Course Name: FIRE INSPECTIONS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFI-E

All employees who will conduct monthly fire inspections.Target Audience:


This module details the basic responsibilities and requirements for fire inspectors when conducting a

monthly fire inspection at their location.

Course Description:


• Define what your basic responsibilities are regarding conducting monthly fire inspections.

• Describe what information needs to be included on the monthly fire inspection form.

• Identify the 7 components of a monthly fire inspection.

• Explain what your requirements are regarding reporting fire inspection information.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: FREEDOM OF INFORMATION AT THE TTC - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFREEI-E

All TTC staff employees.Target Audience:


The purpose of this module is to ensure that TTC employees are aware of our responsibilities when it

comes to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Course Description:


• Describe the basic obligations that the TTC has under the Province’s legislation regarding freedom of

information.

• List some common types of records.

• Describe why some records should not, or might not, be released.

• State the major benefits of routinely disclosing some types of records.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: FIRE WARDEN TRAINING - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFW-E

All TTC fire wardens.Target Audience:


The purpose of this module is to ensure that TTC Fire Wardens are aware of employee and Fire Warden

responsibilities to prevent and prepare for fire emergencies, as well as the use and care of fire

extinguishers.

Course Description:


• Describe the responsibilities that all TTC employees have to prepare for and prevent fire emergencies.

• Identify the procedure that Fire Wardens must follow in the case of a fire emergency.

• List the other major responsibilities specific to Fire Wardens.

• State the 3 classes of fires.

• Describe when and how to use a fire extinguisher.

Course Objectives:

N/APrerequisites:


N/AMaterials:



Recertification: Every 3 years – Fire Warden Training - E-Learning (HRDFW-E)

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Course Name: PSYCHOLOGICALLY HEALTHY WORKPLACES COURSE 1 - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDPHW1-E

All TTC supervisory staff.Target Audience:


The purpose of this module is to raise awareness about mental health and mental illness so that TTC

supervisors will be better informed about this major component of a safe and healthy working

environment.

Course Description:


• Describe the prevalence and impact of mental health issues in the workplace

• Recognize the key roles supervisors play in ensuring a psychologically healthy workplace

• Distinguish between mental health and mental illness

• Become aware of some common types of mental illness and their definitions

• State the global impact of mental health issues

• List common myths about mental illness

Course Objectives:

N/APrerequisites:


Materials:




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Course Name: PSYCHOLOGICALLY HEALTHY WORKPLACES COURSE 2 - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDPHW2-E

All TTC supervisory staff.Target Audience:


The purpose of this module is to identify your responsibilities as a TTC Supervisor or Manager to

recognize potential mental health issues and how to effectively address them.

Course Description:


• Describe the critical importance of recognizing and effectively addressing potential mental health issues

as soon as possible.

• Identify potential signs of mental illness.

• State the benefits of early intervention and the importance of taking action.

• Define the steps you should take before, during and after meeting with an employee to discuss their

mental health.

• Determine what steps to take when an employee threatens suicide.

• Describe the “Duty to Accommodate” and list some common types of accommodation for mental health

issues.

• Describe how to best support an employee with a mental illness while they are at work, away from work

and returning to work.

Course Objectives:

• Psychologically Healthy Workplaces Course 1 - E-Learning (HRDPHW1-E)Prerequisites:


N/AMaterials:




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Course Name: PSYCHOLOGICALLY HEALTHY WORKPLACES FOR NON-SUPERVISORY STAFF - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDPHWNS-E

All TTC Non-Supervisory Staff.Target Audience:


The purpose of this module is to raise awareness about mental health and mental illness so that TTC

employees will be better informed about this major component of a safe and healthy working

environment.

Course Description:


• List common myths about mental illness.

• Describe how TTC employees can challenge the stigma surrounding mental illness in the workplace.

• Become aware of some common types of mental illness.

• Point out some early warning signs of potential mental illness.

• Define the responsibilities for accommodating mental illness for the TTC, Supervisors and employees.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: PRIVACY PROTECTION AT THE TTC - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDPRI-E





Course Description:


• Define the dangers of privacy breaches and identity theft.

• List the main kinds of information that should be considered to be personal.

• Describe the privacy principles

Course Objectives:

Freedom Of Information At The TTC - E-Learning (HRDFREEI-E)Prerequisites:


N/AMaterials:




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Course Name: PURCHASING CARDS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDPURC-E





Course Description:


• Describe the basic obligations that the TTC has under the Province’s legislation regarding freedom of

information.

• List some common types of records.

• Describe why some records should not, or might not, be released.

• State the major benefits of routinely disclosing some types of records.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: RESPIRATORY PROTECTION PROGRAM - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDRPP-E

All TTC supervisory personnel whose workers are required to wear a respirator to perform assigned

duties.

Target Audience:


The purpose of this course is to inform TTC supervisory personnel about the Respiratory Protection

Program. This program has been instituted to protect all TTC workers from respiratory hazards, and to

ensure compliance with the Occupational Health & Safety Act and related regulations. The Respiratory

Protection Program will increase the awareness of respiratory hazards in the workplace and how workers

can protect themselves. It will also standardize the use, care, and fitting of respirators across the TTC.

Course Description:


• Describe some of the main respiratory hazards found at the TTC

• Identify the key responsibilities that supervisors and workers have concerning respiratory protection

• List the different types of respirators found at the TTC

• Explain how to select, inspect, maintain, and don and doff a respirator

• Describe what to do in situations requiring immediate attention

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: SAFETY AWARENESS FOR SUPERVISORS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDSFAWS-E

This course is for all TTC Managers and Supervisors.Target Audience:


This purpose of this course is to raise awareness regarding the rights and responsibilities that TTC

Supervisors have regarding workplace safety.

Course Description:


• Why Supervisors are important to workplace health and safety

• Supervisory duties under the Occupational Health and Safety Act

• The duties of employers and workers under the Occupational Health and Safety Act

• The Internal Responsibility System

• Your Role as Part of the Internal Responsibility System

• The Rights of Workers

• How to Support the Rights of Workers

• The Roles of the Joint Health and Safety Committees and Health and Safety Representatives

• How hazards are Recognized, Assessed, Controlled and Evaluated (RACE) in your workplace

• The value in talking to others in your workplace about hazards and safe practices

• Sources of health and safety information

• Where to get help

• Why you need to set a good example by showing your commitment to health and safety

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: SAFETY AWARENESS FOR WORKERS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDSFAWW-E

This course is for all TTC staff employees (non-Supervisory).Target Audience:


This purpose of this course is to raise awareness regarding the rights and responsibilities that TTC

workers have regarding workplace safety.

Course Description:


• Why workers are important to workplace health and safety

• Your duties under the Occupational Health and Safety Act

• The duties of employers and Supervisors under the Occupational Health and Safety Act

• The Internal Responsibility System

• Examples of workplace hazards

• Ways that the TTC and your Supervisor can protect you from workplace hazards

• Other ways to find out about workplace hazards

• Your 3 rights under OHSA

• Ways that you can participate in health and safety in your workplace

• The roles of the Joint Health and Safety Committees and health and safety representatives

• Reprisal and your protection against it

• Where to find additional information about health and safety

• How to be a safety role model

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: SPILLS TRAINING - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDSPLS-E

This course is for all TTC employees.Target Audience:


This purpose of this course is to provide TTC employees with information regarding the TTC's Spills

Program.

Course Description:


• Identify the importance of the TTC’s Spills Program

• Describe the different kinds of sewers commonly found in Toronto and on TTC property

• State how TTC employees should prevent and respond to spills

• Explain how to clean up different kinds of spills

• List any responsibilities specific to your role

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: STATION HAZARD AWARENESS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDSTNH-E

Station Staff who need to learn about the hazards found in Subway Stations and who require a set of

station keys.

Target Audience:


The purpose of this module is to give Station Staff an overview of the electrical and mechanical systems

and associated hazards found within the ancillary rooms within Subway Stations.

In order to be eligible to receive keys to the ancillary rooms within the stations, you must complete this

module.

Course Description:


• Identify the main electrical and mechanical hazards found in ancillary rooms in Subway Stations

• List the safety precautions that must be taken for each hazard identified

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: TTC PROJECT PROCUREMENT - POST-AWARD - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: PPPOST-E

This course is for all Project Procurement staff.Target Audience:


This course details the steps in the "post-award" phase in TTC project procurement.Course Description:

Upon completion of this course, participantes will:

• Have a greater awareness of the stepsof the post-award phase in TTC project procurement.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: TTC PROJECT PROCUREMENT - PRE-AWARD - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: PPPRE-E



This course details the steps in the "pre-award" phase in TTC project procurement.Course Description:


• Have a greater awareness of the stepsof the pre-award phase in TTC project procurement.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: TTC PROJECT PROCUREMENT - INTRODUCTION TO RISK MANAGEMENT - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: PPRM1-E



This course is an introduction to risk management in TTC project procurement.Course Description:


• Have a greater awareness of risk management in TTC project procurement.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: TTC PROJECT PROCUREMENT - THE RISK MANAGEMENT CYCLE - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: PPRM2-E



This course introduces the risk management cycle in relation to our work in TTC project procurement.Course Description:


• Have a greater awareness of the risk management cycle in TTC project procurement.

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: AODA INTEGRATED STANDARDS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: SEMINTS-E

All Staff Employees.Target Audience:



• Identify the 5 accessibility standards under thE AODA.

• Identify the 4 standards included in the IASR and the link to the Ontario Human Rights Code as it

pertains to persons with disabilities.

• Recognize the requirements of the IASR.

• Recognize how to provide alternative formats for information and communications.

Course Description:

Participants will raise their awareness of the AODA Integrated Standards.Course Objectives:

N/APrerequisites:


An automatic email notification of completion will be emailed to all Staff employees on the completion of

this E-Learning. The email will contain an attachment containing a copy of the AODA IASR Brochure in

.PDF format.

Materials:




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Course Name: THE NEW EDEV - LEARN FROM HOME - VIRTUAL CLASSROOM

Class Size - Min: Max: 1 50Course Code: HRDEDEV-V



The purpose of this virtual classroom session is to introduce the updated and expanded eDEV

professional development e-learning site.

Course Description:


• Operate the different functions in the LYNC environment including polls, and chat

• Describe the major benefits of the new eDEV tool

• Navigate effortlessly throughout the site

• Identify the different main components of the site including search, browse and learning plan

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method: Virtual Classroom

Training Location: VIRTUAL - AT YOUR DESK


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Course Name: MANAGEMENT ESSENTIALS REFRESHER

Class Size - Min: Max: 6 20Course Code: HRDMER

All supervisors that have successfully completed all 3 Phases of the New Supervisors Program.Target Audience:


The course includes updates regarding training they received over the last year.They will also have the

opportunity to discuss updates, issues, concerns and barriers.

Course Description:


• Updates on Legislation and policies affecting a supervisor

• Discussion of concerns and issues regarding application of training

• Discussion of barriers regarding transfer of skills

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:

Training Location: -



Fri Jan 8, 2016 Fri Feb 19, 2016 Tue Mar 22, 2016 Thu Jun 9, 2016

Thu Oct 20, 2016 Mon Dec 12, 2016

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Course Name: BASIC CERTIFICATION

Class Size - Min: Max: 6 16Course Code: HRDSBC

Target Audience:


Who Should Attend:

All Joint Health and Safety Committee members.

You Will Learn:

The basic principles relating to the roles and responsibilities of Joint Health and Safety Committee

members and of the certified members.

Workshop Outline

- Roles and responsibilities of the JHSC members in regards to:

- Health Safety and the Law

- Hazard Identification, Assessment and Control

- Inspections

- Investigations

- Basic concepts of occupational health hazards

- Internal Responsibility System; and

- Duties of the Certified Member

Five Days

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:

Delivery Method:


Recertification:


Mon Feb 1, 2016 - Fri Feb 5, 2016 Mon Apr 11, 2016 - Fri Apr 15, 2016 Mon Jun 13, 2016 - Fri Jun 17, 2016 Mon Oct 24, 2016 - Fri Oct 28, 2016

Mon Dec 5, 2016 - Fri Dec 9, 2016

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Course Name: SETTING GOALS AND OBJECTIVES

Class Size - Min: Max: 6 20Course Code: HRDSGO

This course is for all employees who set goals and objectives for daily, weekly and monthly planning.Target Audience:


The course will include how write effective goal statements and understand their direct usage and

benefits

Course Description:


• Goals and objectives - what are they?

• Benefits of setting goals and objectives

• Writing goal statements using the "S.M.A.R.T." tool

• Four step process to setting goals and objectives

Course Objectives:

N/APrerequisites:


N/AMaterials:

Delivery Method:




Fri Apr 1, 2016 Thu May 26, 2016 Wed Oct 19, 2016

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Course Name: TTC MANAGEMENT ESSENTIALS PROGRAM - MAINTENANCE

Class Size - Min: Max: 6 25Course Code: HRDTME-M

This course is for newly appointed supervisors or managers of staff employees.Target Audience:


This is a mandatory 1 year long program for all newly appointed supervisors of staff employees. The

program includes a combination of e-learning modules and in-class sessions. Participants will take part

in classes that cover a variety of topics that have been developed with the challenges of a new

supervisor at the TTC in mind.

Course Description:

The following courses are part of this Program:

E-Learning Modules:

• Workplace Harassment & Violence (e-learning)

• Occupational Health & Safety Law (e-learning)

• Fitness for Duty (e-learning)

• AODA (e-learning)

In-Class:

• Transition to New Supervisor

• Workplace Harassment & Violence for Supervisors

• Occupational Health & Safety Law

• Office Safety

• Fitness for Duty

• Managing a Staff Workforce

• Managing the Attendance of a Staff Workforce

• EPA's for Staff Employees

• Leadership & Motivation

• Refresher

Course Objectives:

Participants must be in a supervisory role.Prerequisites:


N/AMaterials:

Delivery Method:




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Course Name: TTC MANAGEMENT ESSENTIALS PROGRAM -STAFF

Class Size - Min: Max: 6 25Course Code: HRDTME-S







Course Description:


E-Learning Modules:





In-Class:




• Office Safety






• Refresher

Course Objectives:



N/AMaterials:

Delivery Method:




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Course Name: TTC MANAGEMENT ESSENTIALS PROGRAM - TRANSPORTATION

Class Size - Min: Max: 6 25Course Code: HRDTME-T







Course Description:


E-Learning Modules:





In-Class:




• Office Safety






• Refresher

Course Objectives:



N/AMaterials:

Delivery Method:




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Course Name: AODA CUSTOMER SERVICE E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDAOCS-E

This course is for all employees.Target Audience:


The course includes recent legislative changes in Ontario regarding access and accommodation for

those with disabilities and how it affects how we do our jobs at the TTC.

Course Description:


• Recognize and respond to the needs of disabled people

• Be more confident serving TTC customers with disabilities

• Explain the purpose of the AODA and the Accessible Customer Service Standard

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: AODA CUSTOMER SERVICE FOR MANAGERS E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDAOCSM-E

This course is for all Supervisors and Managers at the TTC.Target Audience:


This module includes recent legislative changes in Ontario in regards to access and accommodation for

those with disabilities and how that impacts our work at the TTC.

Course Description:


- Learn to recognize and respond to the needs of disabled people

- Be more confident serving TTC customers with disabilities

- Explain the purpose of the AODA and the Accessible Customer Service Standard

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: WORKPLACE HARASSMENT & VIOLENCE OHSA AMENDMENT E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDB168-E

This course is for all TTC employeesTarget Audience:


The course includes an explanation of the new Ontario legislation in regards to "Bill 168", which is an

amendment to the Ontario Health & Safety Act.

Course Description:


- Explain how Bill 168 has affected the definitions of workplace harassment and workplace violence

- List the major requirements of Bill 168

- Describe the actions the TTC is taking to address the main requirements of Bill 168

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: BEHAVIOURAL INTERVIEWING - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDBIV-E

The course is for all TTC staff who will take part in interview panelsTarget Audience:


The course includes how to prepare for, conduct and evaluate a behavioral job interview.Course Description:

Upon completion of this course, you will:

• Identify the differences between behavioural and traditional interviews

• Discuss the benefits of behavioural interviewing

• Follow the 5-step process for behavioural interviews

• Differentiate between legal and illegal interview questions

• Explain the importance of checking references

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: DELIVERING FEEDBACK EFFECTIVELY - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: HRDDFE-E

Target Audience:


This course is for TTC Managers, Supervisors or people leaders.

The purpose of this module is to provide people leaders with information about how to effectively deliver

feedback to employees.

This module should take you approximately 50 minutes to complete.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: EPA PART 1: INTRODUCTION AND POLICY - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDEPA1-E

Target Audience:


Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: EPA PART 2: PROCEDURES - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDEPA2-E

The intended audience for this module is all TTC Supervisors.Target Audience:


This module is meant for all employees who conduct Employee Performance Appraisals. It shows how to

prepare an EPA and how to conduct an EPA Interview.

Course Description:


• Know the fundamentals of setting goals

• Understand the TTC’s Performance Factors and ratings

• Be able to identify common pitfalls when writing EPA comments & describe how to avoid them

• Be able to apply strategies to counter defensive behaviours that commonly occur during EPA interviews

• Know the sign-off process

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: EPA DISABILITY ACCOMMODATION & ACCESSIBILITY REQUIREMENTS E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDEPAD-E

All TTC staff who prepare Employee Performance Appraisals.Target Audience:


The intended audience for this module is all TTC staff who prepare Employee Performance Appraisals.

This module explains the new Performance Factor on the TTC EPA's called, "Disability Accommodation

& Accessibility".

Course Description:


• Be able to describe the background of the change to the EPA

• Be able to identify associated legislation and definitions

• Be able to list the goals and objectives in relation to this requirement

• Be able to define the performance factor for your job type

• Be able to recognize the new addendum's for job postings

Course Objectives:

N/APrerequisites:


N/AMaterials:




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Course Name: EMPLOYEE RELATIONS 2: GRIEVANCES AND THE GRIEVANCE PROCESS - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDERGRV-E

Target Audience:


The intended audience for this module is all TTC Supervisors. It includes information for Supervisors

regarding grievances and the grievance process.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: EMPLOYEE RELATIONS: INTRODUCTION - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDERINT-E

Target Audience:


The intended audience for this module is all TTC Supervisors. It is an Introduction to the Employee

Relations Section of Human Resources.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: FITNESS FOR DUTY - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFFD-E

Target Audience:


The intended audience for this module is all TTC Supervisors. The Fitness for Duty Supervisor Training

Course is a computer based course designed to train Supervisors on the application of the TTC Fitness

for Duty Policy and Supervisor Procedure. The course outlines the expectations surrounding fitness for

duty and provides detailed instructions for Supervisors on how to carry out fitness for duty investigations

as well as reasonable cause and post-incident alcohol and drug testing referrals. By completing multiple

choice and fact scenario exercises Supervisors will confirm their understanding and apply their learning

on how to effectively deal with alcohol, drug and/or fatigue related incidents involving both contractors

and employees.

Every 24 months after completing this module, you must complete a Fitness for Duty "Recertification"

module.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: FITNESS FOR DUTY RECERTIFICATION E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFFDR-E

This course is for all TTC Managers and Supervisors.Target Audience:


This purpose of this course is to provide Supervisors and Managers with information about the TTC's

Fitness for Duty Policy and procedures.

Course Description:


• Have refreshed their knowledge of the TTC's Fitness for Duty Policy and procedures.

Course Objectives:

• FITNESS FOR DUTY - E-LEARNING (HRDFFD-E)Prerequisites:


N/AMaterials:




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Course Name: FITNESS FOR DUTY FOR TRANSIT CONTROL STAFF - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFFDTC-E

Target Audience:


The intended audience for this module is all Transit Control Staff. It introduces the procedures in relation

to the TTC's Fitness for Duty Policy for Transit Control Staff.

Every 12 months after completing this module, Transit Control Staff will take a Fitness for duty

RECERTIFICATION module.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

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Course Name: FITNESS FOR DUTY RECERTIFICATION TRANSIT CONTROL STAFF - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDFFDTR-E

Target Audience:


The intended audience for this module is all Transit Control Staff. It introduces the procedures in relation

to the TTC's Fitness for Duty Policy for Transit Control Staff.

Depending on the results of a "pre-quiz", learners will either review Fitness for Duty policy and procedure

information or will skip ahead to a series of new scenarios.

Course Description:

Course Objectives:

• FITNESS FOR DUTY FOR TRANSIT CONTROL STAFF - E-LEARNING (HRDFFDTC-E)Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: GREEN PROCUREMENT - E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDGP-E

Target Audience:


The intended audience for this module is all TTC Staff who are involved with the procurement process.

The module provides information regarding the TTC's new Green Procurement Policy and explains how

this new policy impacts the procurement process.

Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: WORKPLACE HARASSMENT & VIOLENCE FOR SUPERVISORS - E-LEARNING

Class Size - Min: Max: 1 999Course Code: HRDHARS-E

This course is for all TTC Supervisors.Target Audience:


The course includes the Human Rights Code and the TTC's policies on Workplace Harassment and

Workplace Violence, and the supervisor's roles and responsibilities in this regard.

Course Description:



• Be familiar with Bill 168 of the Occupational Heath & Safety Act

• Accessibility under the AODA (practical component)

• Review TTC Code of Conduct s.4.4

• Know the TTC Respect & Dignity Policy


• Understand supervisor obligations and responsibilities

• Deal with complaint handling and investigations

Course Objectives:

N/APrerequisites:


N/AMaterials:




of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: INCIDENT REPORTING & INVESTIGATION - MANAGEMENT REVIEW E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: HRDIIMR-E

Target Audience:


This course is for all Managers.

The purpose of this module is to provide you with information about the TTC¿s new Incident Reporting &

Investigation Corporate Program, its associated procedures and what your responsibilities are as a TTC

front-line manager.


Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: LIGHT RAPID LEARNING - INTERVIEWING SKILLS - E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: HRDLRLIS-E

Target Audience:


This module is for all TTC employees.

The purpose of the module is to provide knowledge, tips and tricks that will help employees be

successful in TTC job interviews and advance their careers at the TTC.


Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: LIGHT RAPID LEARNING - OFFICE SAFETY E-LEARNING

Class Size - Min: Max: 0 9,999Course Code: HRDLRLOS-E

Target Audience:


Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: LIGHT RAPID LEARNING: TUITION AID E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDLRLTA-E

Target Audience:


Course Description:

Course Objectives:

Prerequisites:

Other Requirements:

Materials:



Recertification:

of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: LIGHT RAPID LEARNING: WORKPLACE HARASSMENT E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDLRLWH-E

This course is for all TTC staff.Target Audience:


The course is a quick module on how to raise employee awareness regarding Workplace Harassment.Course Description:

Upon completion of the course, participants will:


• Be familiar with Bill 168 of the Occupational Health and Safety Act

• Review Section 4.4 of the TTC Code of Conduct Policy


Course Objectives:

N/APrerequisites:


N/AMaterials:




of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm

Run Time:

Run Date:

1:58:22 pm


2016-01-22

Report Version: 004


Course Name: LIGHT RAPID LEARNING: WORKPLACE VIOLENCE E-LEARNING

Class Size - Min: Max: 1 9,999Course Code: HRDLRLWV-E

This course is for all TTC staff.Target Audience:


This course is a quick module to raise employee awareness regarding Workplace Violence.Course Description:




Course Objectives:

N/APrerequisites:


N/AMaterials:




of 149Print Date:

Print Time:

2016-01-22

1:58:25 pm