training catalogue 2016

SAFER, SMARTER, GREENER

TRAINING WITH IMPACT. KNOWLEDGE TO GROW.

BUSINESS ASSURANCE

2016 Training Catalogue

03 INTRODUCTION INTRODUCTION 04

A BROADER VIEW

Today, the range of issues that a company needs to understand, manage and communicate around is expanding. The range of questions asked about a company’s performance is broadening, ranging from where ingredients are sourced to how their products should be disposed at the end of their life-cycle. A wider set of expectations from customers and other stakeholders require that companies widen their scope of risk and issues to be managed.

Training with impact - Knowledge to growDoing the same things and expecting different results is never a good business strategy. Setting ambitious goals and strategies is easy – the difficult part is to realize them! Your team is your greatest asset and it is essential that they understand what you want them to do – and have the skills they need to deliver.

Awareness is the first step in changing a cultureAcceptance that the changes you want to achieve are right is arguably the next. Whether we are discussing quality, safety and operational excellence throughout the supply chain, or climate change and environmental measures, or ethical trade, knowledge fosters our ability to change.

Those companies who are able to create value while meeting the world’s economic, social and environmental needs will be the successful companies of tomorrow. They have an advantage when facing an increasingly global, complex and demanding risk environment where failure is not an option.

About DNV GL - Business AssuranceDriven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. DNV GL is a leading provider of classification, certification, verification and training services. With our origins stretching back to 1864, our reach today is global. Operating in more than 100 countries, our 16,000 professionals are dedicated to helping our customers make the world safer, smarter and greener.

As a world-leading certification body, DNV GL – Business Assurance helps businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. We also deliver deep insight and pragmatic support to major companies enabling them to build effective sustainability strategies. Partnering with our customers, we build sustainable business performance and create stakeholder trust.

Skilled trainers globally in a local contextWe are where you are. On any continent, our trainers can deliver high-quality and innovative training within your specific cultural context. Our commitment to specialized trainers with operational experience and industry skills is your assurance that our training services are derived from the same methodology and pedagogical concepts. We strive to deliver a service with impact, and are comfortable in doing so in a public or in-company environment - whatever you prefer.

Our courses are designed to make a true business impact by training your employees on the business needs of tomorrow.

All our tutors are qualified according to our rigid qualification process and have multiple years of experience both as a tutor as well as auditor.

We have a system in place to monitor the performance of our tutors and capture feedback after each completed course delivery to continuously improve the delivery performance of our tutors and the impact of our trainings.

We offer IRCA approved training Ref. AO 9660

03 INTRODUCTION INTRODUCTION 04

Tomorrow´s successful companies will create value by meeting the world´s economic, social and environmental needs. DNV GL - Business Assurance helps you build Sustainable Business Performance through global certification, verification, assessment and training services.

Private and Bespoke CoursesAll our public courses can always be delivered for exclusive participants of your company only, and both at your location, or at a mutually agreed location to maximise your cost efficiencies per Companies can also approach DNV GL for the development of bespoke courses and training programs to enlarge the competence of your employees in a customized way and with content and cases coming specifically from your company or sector.

Please contact your local DNV GL office nearby, for more information on these possibilities.

eLearning — Knowledge at your work stationsBuilding on the same methodology and pedagogical concepts, we are also prepared to bring and transfer knowledge to you wherever you are – at your desk at work or home office. A lot of our basic courses are available as eLearning modules. We can also customize and help you develop company specific eLearning training programs, and help you run them if needed.

eLearning provides great benefits when you have a need to train a large number of employees. When designed well, you get consistent, effective training, also across borders, at a reasonable cost. You are also able to track completion in a reliable way and you have the flexibility of the delivery model. When needed, it can be combined with classroom training,

improving the total efficiency, effectiveness and total knowledge/skills-level in your company. Bringing everyone along provides true results and builds more sustainable business performance.

To check on the latest development on our eLearning portfolio, please contact your local DNV GL office or visit : elearning.dnvgl.com Accreditation and internationally accepted standardsMany of our auditing courses are certified by the International Register of Certificated Auditors (IRCA). IRCA-certified courses provide internationally recognized and honored Certificates of Training to successful course participants. Some markets host courses accredited by the IT Service Management Forum (itSMF).We are an Approved Training Establishment (ATE) under BRC Academy and have many Approved Training Providers (ATP) for various BRC food safety schemes.Additionally, we have also received approvals from IFS and the FSSC 22000 Foundation on the delivery of their food safety specific courses.recognized and honoured Certificates of Training to successful course participants. Additionally, some markets host courses accredited by the IT Service Management Forum (itSMF).

2 QUALITY QUALITY 3

Customers today consider your company’s total performance. When it comes to quality the tolerance for problems is less than ever. An effective quality management system in place can improve your company’s quality processes and overall performance and success.

BUSINESSPERFORMANCE MANAGEMENTQuality

2 QUALITY QUALITY 3

ISO 9001:2015 QMS AUDITOR/LEAD AUDITOR

This 5-day ISO 9001:2015 quality management system auditor course is similar to our best-selling ISO 9001:2008 auditor course, but updated to the new ISO Standard. Like the earlier course, this version provides the knowledge and skills needed to organize and lead a QMS; evaluate and report audit findings; evaluate corrective action effectiveness and carry out follow-up and routine audits.

This course is designed to provide participants with the knowledge and skills required to perform first, second and third party audits of management systems against ISO 9001, in accordance with the guidance provided in ISO 19011 for first and second party audits and requirements in ISO 17021 for third party audits.

This course is certificated by the IRCA Governing Board (Certification ref: A17898) and satisfies the formal training requirements for individuals seeking registration under IRCA and IATCA Auditor Certification Schemes.

Who should attendAnyone intending to perform audits of quality management system, particularly third party (certificated) auditors. Some companies require the successful competition of this course to perform first party and second party audits.

Course highlights ■ Management system - what and why? ■ What is an audit and why is it necessary? ■ The process approach ■ ISO 9001 purpose and requirements ■ Plan an audit ■ Conduct audit ■ Audit reporting and follow up

Pre-requisites:It is strongly recommended that the participants have a basic knowledge of the requirements of ISO 9001:2015, and have performed QMS audits before they attend this course. An attendee should consider attending the ISO 9001 QMS Foundation & Internal Auditor course and completing some audits before attending.

Before attending this course, you possess the following knowledge:

■ Knowledge of the following quality management principles and concepts:

■ The plan, do, check, act (PDCA) cycle ■ The relationship between quality management and customer satisfaction

■ Commonly used quality management terms and defini-tions and the 8 quality principles; as given in ISO 9000

■ The process approach used in quality management

ISO 9001:2015 QMS INTERNAL AUDITOR

New to ISO 9001:2015? You won’t feel that way after participating in this in-depth, engaging, 3-day course that clarifies ISO 9001:2015 requirements and walks you through the internal auditing process. Whether you are a novice to auditing against the Standard, or an old pro looking to refresh your skills, this course is a must for those who will be auditing their own organization’s quality management system against ISO 9001:2015.

Who should attendThis course has no pre-requisites and is highly recommended for anyone who will audit their organization’s quality management system. Anyone involved in auditing, designing, implementing, maintaining and/or improving a QMS, or who simply want to further their knowledge of the ISO 9000 standard, should attend

Course highlights ■ The key elements of a quality management system, man-agement of documents/records, deviations, corrective and preventive actions

■ What are internal audits ■ Why are internal audits conducted ■ The process approach, performance indicators and risk ■ The “Plan-Do-Check-Act” principle ■ Management responsibility, management representative and management review

■ What aspects are important in monitoring audit results, cor-rective and preventive actions

■ What preparatory work should be carried out before an audit ■ What to pay attention to during the audit ■ What a good audit report is

Duration: 5 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

4 QUALITY QUALITY 5

ISO 9001:2008 QMS AUDITOR/LEAD AUDITOR

This course is designed to provide participants with the knowledge and skills required to perform first, second and third party audits of management systems against ISO 9001, in accordance with the guidance provided in ISO 19011.

Who should attendAnyone intending to perform audits of a quality management system. It is recommended that the participants have a basic knowledge of the requirements of ISO 9001:2008 before they attend this course.

Course highlights ■ Management system - what and why? ■ What is an audit and why is it necessary? ■ The process approach ■ ISO 9001 purpose and requirements ■ Plan an audit

*IRCA Approved - A17061

ISO 9001:2008 QMS INTERNAL AUDITOR

This 3-day course provides knowledge and understanding of the ISO 9001 standard and trains potential internal auditors in the principles and practices of QMS auditing in a manner compatible with ISO 9001:2008 or equivalent standards, in accordance with the guidance provided in ISO 19011.

Who should attendThis course is recommended for anyone involved in designing, implementing, maintaining and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers and auditors.

Course highlights ■ The “Plan-Do-Check-Act” principle ■ What are internal audits ■ Why are internal audits conducted ■ What to pay attention to during the audit ■ What is a good audit report

Duration: 5 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

4 QUALITY QUALITY 5

EFFECTIVE ROOT CAUSE ANALYSIS FOR CORRECTIVE/PREVENTIVE ACTIONS

This course explores the ISO 9001 QMS requirements for corrective and preventive actions.

Who should attendQuality professionals, marketing, engineering, manufacturing executives, managers, supervisors, audit team leaders and members.

Recommended follow-up courses: ■ ISO 9001:2008 Internal Auditor ■ Incident Investigation

Course highlights ■ Interactive group exercises ■ Systematic approach for implementing corrective and preventive actions

■ Discover how to avoid common pitfalls to problem solving

■ Learn how to ensure that problems are permanently resolved

ISO 9001:2015 QMS AUDITOR TRANSITION TRAINING (QAT)

New to ISO 9001:2015? You won’t feel that way after participating in this in-depth, engaging, 3-day course that clarifies ISO 9001:2015 requirements and walks you through the internal auditing process. Whether you are a novice to auditing against the Standard, or an old pro looking to refresh your skills, this course is a must for those who will be auditing their own organization’s quality management system against ISO 9001:2015.

Who should attendThis course has no pre-requisites and is highly recommended for anyone who will audit their organization’s quality management system. Anyone involved in auditing, designing, implementing, maintaining and/or improving a QMS, or who simply want to further their knowledge of the ISO 9000 standard, should attend

Course highlights ■ The key elements of a quality management system, man-agement of documents/records, deviations, corrective and preventive actions

■ What are internal audits ■ Why are internal audits conducted ■ The process approach, performance indicators and risk ■ The “Plan-Do-Check-Act” principle ■ Management responsibility, management representative and management review

■ What aspects are important in monitoring audit results, cor-rective and preventive actions

■ What preparatory work should be carried out before an audit ■ What to pay attention to during the audit ■ What a good audit report is

Duration: 3 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

6 QUALITY QUALITY 7

Duration: 1 day

Hours: 8:30am-5pm

TRANSITION STRATEGIES FOR ISO 9001:2015

Are you currently certified under ISO 9001:2008?

If yes, there are some significant changes heading your way. Since 2012, all ISO management system standards are being updated against the new 10-clause High Level Structure (HLS) and common core. The ISO 9001:2015 Standard is now released in this new structure.

In addition to the structure, there are some rather sweeping changes. Gone are some iconic requirements (such as the requirements for a ‘quality manual’ or a ‘management representative’). The new Standard emphasizes risk-based thinking beyond what we have seen in earlier versions. Less prescriptive (in some ways) – yet with stronger links to organizational strategies and goals.

DNV GL now offers you a practical, hands-on, 1-day course in developing your strategy for making a seamless transition to the new requirements.

Be ready… Be set… Go… to this excellent, affordable, preparatory workshop.

Who should attendAny interested party involved in ISO 9001 quality management system implementation.

Course highlights ■ A copy of the new ISO 9001:2015 QMS Standard ■ Understanding and planning for the changes in ISO 9001:2015

■ Getting ready for the transition plan to ISO 9001:2015 ■ Developing a strategy for effective implementation of the changes at their organization

Preparing for re-certification to ISO 9001:2015.

Pre-Requisite: Participants should be knowledgeable of the ISO 9001:2008 QMS standard.

Please note: This class does not qualify auditors to upgrade their credentials to ISO 9001:2015. Please see our ISO 9001:2015 QM S Auditor Transition course for more information.

INTENSIVE SKILLS FOR INTERNAL AUDITORS

Auditing is a skill! Therefore, this 2-day course focuses almost entirely on exercises and role-plays. You and your team will prepare, plan, conduct and report audits at a fictitious company. This fictitious company has a documented management system, procedures, work instructions, archives, records and computer systems available.

Who Should AttendThis course is intended for (prospective) internal auditors and also for other internal stakeholders involved in developing, implementing or improving management systems such as quality / occupational health / safety / environmental coordinators and managers. The course is not focused on a specific ISO standard for Management Systems but knowledge and understanding of any ISO standard is highly recommended. –

Recommended Follow-up CoursesAny IRCA – Certified Auditor / Lead Auditor Course (e.g. ISO 9001/ISO 14001/OHSAS 18001)

Course Highlights ■ Audits and audit questionnaires; This section is positioned within the auditing process, business risks and the role of management. The different types of audits and the use these different types. Also, the organization of an audit will be discussed and the structure and implementation of audit questionnaires addressed.

■ Exercise quality audit questionnaire preparation ■ Exercise audit plan with a proper allocation of tasks within the audit team

■ Role-play auditing (part 1). You will be thoroughly trained in interview techniques

■ Pitfalls that may disrupt the interaction between auditors and auditees.

■ Critical success factors for good audit reporting ■ Role-play auditing (part 2 and 3) ■ Conducting a successful final meeting with auditors, au-ditees and management

■ Due to the highly interactive nature of this course, the maxi-mum number of attendees is 20.

Duration: 2 days

Hours: 8:30am-5pm

6 QUALITY QUALITY 7

AS9100C QMS INTERNAL AUDITOR

The AS9100 Aerospace Standard for Quality Management Systems requires internal auditor to be competent, both in education as well as experience. This 3-day course provides participants with the auditing skills and knowledge needed to perform internal assessments against AS9100. Sessions include practical exercises and instruction in

■ AS9100 requirements ■ Auditor qualifications ■ Audit planning ■ Proper auditing techniques, and ■ Effective reporting of audit results.

Who Should Attend: Anyone responsible for managing or conducting internal audits to the AS9100C standard, or overseeing program implementation, system maintenance, and/or continuous improvement of the quality management system. Directors, managers, supervisors, audit team members, and other quality professionals frequently attend.

Duration: 3 days

Hours: 8:30am-5pm

ROAD TO CERTIFICATION

A certified management system is a strong testament that your organization performs in compliance with internationally approved management standards. A worthy achievement, but where should you start and what do you need to do to get there?

The Road to Certification is 2-day journey through the steps that an organization can take to simplify the certification process. Participants will develop plans and timelines to aid in their strategies for becoming certified against an ISO Standard. Whether your goal is to certify your quality, safety or environmental management system, the Road to Certification can help your planning.

Course Highlights: ■ How do I prepare for accredited

certification? ■ What steps should I follow? ■ What do I need to learn? ■ Developing a strategy ■ Use of teams ■ External Resources ■ Documenting your progress ■ Implement your strategy ■ Pre-assessment, and ■ Selecting a registrar.

Who Should Attend: Managers, quality staff, environmental staff, safety staff, management system internal auditors, or anyone who requires knowledge in building management systems.

Duration: 2 days

Hours: 8:30am-5pm

8 ENVIRONMENT & ENERGY ENVIRONMENT & ENERGY 9

Public concern on environment and energy issues, stricter environmental legislation and increased media attention put more demands on businesses today. Companies that do not respond will find it difficult to operate in the years to come. Good environmental and energy management will reduce waste and energy use, enhance your reputation and demonstrate sound practices to your stakeholders.

ENVIRONMENT & ENERGY


ISO 14001:2015 EMS AUDITOR TRANSITION

Attention ISO 14001:2004 auditors! There is a new Standard in town. Here is your IRCA-approved 2-day transition course. If you are a certificated third-party auditor – or if you want to see the new ISO 14001:2015 QMS standard from the auditor’s view – you should attend this ISO 14001:2015 EMS Auditor Transition Training course.

This modular course is offered to fulfill the 2-day training requirement mandated by IRCA and other registries. Module 1 (presented on day 1, IRCA approved A17853) provides details on the new High Level Structure (HLS) that is incorporated in all ISO management systems standards created or updated since 2012. Participants will

■ Understand and interpret the purpose and benefits of Annex SL and the High Level Structure (HLS)

■ Understand what systematic risk-based thinking re-quires

■ Explain sustainable business development.

Module 2 (presented on day 2, IRCA approved A17858) provides information needed to

■ Communicate significant changes in EMS require-ments in transitioning from ISO 14001:2004 to ISO 14001:2015.

■ Interpret the new ISO 14001:2015 requirements

NOTE: If you have previously attended the DNV GL ISO 9001:2015 QMS Auditor Transition Training course, please contact us directly to discuss waiving Module 1 before registering for this course. No substitutes, please. You must have attended and successfully completed A17853 to qualify for a Module 1 waiver.

Who should attend:Third-party auditors, lead auditors, internal auditors, EMS managers, sustainability managers, trainers, consultants and other professionals engaged in preparing for the upgrade of existing ISO 14001:2004 management systems to the new standard.

ISO 14001:2015 EMS AUDITOR/LEAD AUDITOR

This 5-day ISO 14001:2015 environmental management system auditor course is similar to our best-selling ISO 14001:2008 auditor course, but updated to the new ISO Standard. Like the earlier course, this version provides the knowledge and skills needed to organize and lead an EMS audit; evaluate and report audit findings; evaluate corrective action effectiveness and carry out follow-up and routine audits.

This course is designed to provide participants with the knowledge and skills required to perform first, second and third party audits of management systems against ISO 14001, in accordance with the guidance provided in ISO 19011 for first and second party audits and requirements in ISO 17021 for third party audits.

This course is certificated by the IRCA Governing Board (Certification ref: A17913) and satisfies the formal training requirements for individuals seeking registration under IRCA and IATCA Auditor Certification Schemes.

Course highlights ■ Management system - what and why? ■ What is an audit and why is it necessary? ■ The process approach ■ ISO 14001 purpose and requirements ■ Plan an audit ■ Conduct an audit ■ Reporting audit findings and follow up

Who should attendAnyone intending to perform audits of environmental management system, particularly third party (certificated) auditors. Some companies require the successful competition of this course to perform first party and second party audits.

Pre-requisites:

It is strongly recommended that the participants have thorough knowledge of the requirements of ISO 14001:2015, and have performed EMS audits before they attend this course. An attendee should consider attending the ISO 14001:2015 EMS Foundation and Internal Auditor course before attending.

Before attending this course, you should know: ■ Fundamental environmental management principles, concepts, terms and definitions

■ The plan, do, check, act (PDCA) cycle ■ The structure, content and requirements of ISO 14001:2015.

Duration: 2 days

Hours: 8:30am-5pm

Duration: 5 days

Hours: 8:30am-5pm


ISO 14001:2015 EMS INTERNAL AUDITOR

New to ISO 14001:2015? You won’t feel that way after participating in this in-depth, engaging, 3-day course that clarifies ISO 14001:2015 requirements and walks you through the internal auditing process. Whether you are a novice to auditing against the Standard, or an old pro looking to refresh your skills, this course is a must for those who will be auditing their own organization’s environmental management system against ISO 14001:2015..

Who should attendThis course has no pre-requisites and is highly recommended for anyone who will audit their organization’s environmental management system. Anyone involved in auditing, designing, implementing, maintaining and/or improving an EMS, or who simply want to further their knowledge of the ISO standard, should attend. Recommended follow-up courses

■ Effective Root Cause Analysis ■ ISO 14001:2015 Environmental Management Systems Audi-tor/Lead Auditor Training (IRCA approved)

Course highlights ■ The key elements of a environmental management system ■ Management of documents/records, deviations, corrective and preventive actions

■ What internal audits are and why they are conducted ■ The “Plan-Do-Check-Act” principle ■ Management responsibility and review ■ Monitoring audit results, corrective and preventive actions ■ What preparatory work should be carried out before an audit

■ What to pay attention to during the audit ■ How to report and follow up on findings

Duration: 3 days

Hours: 8:30am-5pm

ISO 14001:2004 EMS FOUNDATION & INTERNAL AUDITOR

Organizations are under increasing pressure to be “greener” and improve the environmental performance of operations. More and more organizations use the ISO 14001 environmental management systems standard to systematically address their care for the environment and show their improved performance. The ISO 14001 standard is also suited to integrate environmental aspects into an existing management system.

Who Should Attend:This course is recommended for anyone involved in designing, implementing, maintaining and improving an environmental management system and is recommended for anyone performing internal audits of an environmental management system, such as environmental care officers, managers and auditors. No prior knowledge of auditing, environmental management systems or ISO 14001 is required prior to attending this course.

Recommended Follow-up Course:Internal Auditor Intensive Skills CourseEnvironmental Management Systems (EMS) Auditor/Lead Auditor Training course (IRCA approved)

Course Highlights: ■ Environmental pressures on business and organizational impacts on the environment

■ The principles behind environmental management and systems

■ Background and definitions of ISO 14001 ■ Structure and development of the ISO 14001 ■ Environmental effects and - aspects ■ Environmental care and continuous improvement ■ The ISO 14001 requirements, interpretation and imple-mentation

■ Preparation for emergencies ■ Audit and Management Review ■ The certification process ■ Setting up an internal audit program ■ Auditing techniques ■ Planning and preparing for an environmental audit ■ Conducting and reporting environmental audits ■ Corrective action implementation and follow-up

Duration: 3 days

Hours: 8:30am-5pm


TRANSITION STRATEGIES FOR ISO 14001:2015

Are you currently certified under ISO 14001:2004?

If yes, there are some significant changes heading your way. Since 2012, all ISO management system standards are being updated against the new 10-clause High Level Structure (HLS) and common core. ISO 14001:2015 Standard is now released in this new structure.

In addition to the structure, there are some rather sweeping changes in definitions and requirements. The new Standard emphasizes risk-based thinking beyond what we have seen in earlier versions. Less prescriptive (in some ways) – yet with stronger links to organizational strategies and goals.

DNV GL now offers you a practical, hands-on, 1-day course in developing your strategy for making a seamless transition to the new requirements.

Be ready… Be set… Go… to this excellent, affordable, preparatory workshop.

Course Highlights: ■ A copy of the new ISO 14001:2015 QMS Standard ■ Understanding and planning for the changes in ISO 14001:2015

■ Getting ready for the transition plan to ISO 14001:2015

■ Developing a strategy for effective implementation of the changes at their organization

■ Preparing for re-certification to ISO 14001:2015.

Pre-Requisite: Participants should be knowledgeable of the ISO 14001:2008 QMS standard.

Who Should Attend:Any interested party involved in ISO 14001 quality management system implementation.

Duration: 1 days

Hours: 8:30am-5pm

12 HEALTH & SAFETY HEALTH & SAFETY 13

Your company is expected to care for its employees by managing safety and health in a professional way. A safe and good work environment will reduce accidents and incidents. It will also encourage your employees to perform to their best, make them stay, and contribute to improved financial results.

HEALTH & SAFETY


CREATING SAFETY LEADERS 2

The safety leader’s journey continues with this second course in the series, Creating Safety Leaders. Once the fundamental safety management system is established, Creating Safety Leaders 2 opens doors to processes often considered outside the safety arena, but when effective, contribute significantly to greater safety performance. From culture…to competencies…to change management… this 3-day course closes the circle to achieving sustainable management systems.

Topics include: ■ Building an Improvement Culture ■ Task Competencies, Analysis and Training ■ Change Management ■ Planned Inspections and Audits ■ Achieving Sustainability

Who Should Attend:This advanced course is intended for anyone who has successfully completed the first module, Creating Safety Leaders.

CREATING SAFETY LEADERS 1

Leaders provide vision. They forge ahead, create change and make the future possible. They are a combination of innate talent and developed skills. This 3-day course is designed to provide practical knowledge and techniques to enable safety leaders at all levels to continually improve their organization’s safety performance. It will address current management systems thinking as well as cultural issues that influence the effective application of system elements.

Each participant will receive a copy of DNV GL’s recently released textbook, Practical Leadership for Sustainable Business: Health and Safety Management.

Course Highlights: ■ Safety as a critical and integral part of sustainable business development and how effective safety performance contributes to the health of their busi-ness.

■ The role of leaders in carrying out safety system activities and shaping organizational culture.

■ Using a safety management system to identify loss causation and using that knowledge to effectively diagnose and control the basic causes of loss.

■ Apply risk management principles, tools, and tech-niques to drive proactive safety performance.

■ Develop practical implementation plans for con-tinual improvement and effective leadership.

Topics include: ■ The Sustainable Organization ■ The Role of Safety Leadership ■ Basic Elements and Concepts of a Safety Manage-ment System

■ Assessing and Managing Risk ■ Introduction to Behavior-based Safety ■ Emergency Preparedness and Response Plans ■ Investigating and Learning from Events ■ Reviewing Safety Performance

Who Should Attend:Safety, loss control and risk management professionals, supervisors and other operating managers with safety responsibilities.

Duration: 3 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm


INCIDENT INVESTIGATION

Incident Investigation is designed to provide participants with critical knowledge and skills to thoroughly and professionally investigate very serious, complex, and/or high potential events.

This 3-day course is designed to provide participants with critical knowledge and skills to thoroughly and professionally investigate very serious, complex, and/or high potential events. It is constructed around investigation of safety events, but the content is applicable to investigation of environmental, quality, and other loss and near-loss events. The course is available as either a public (open registration) or private event.

Who Should Attend:For persons whose responsibilities include investigation of very serious and/or high-potential events. Candidates include HSEQ professionals and operating managers who might be called upon to participate on teams for high-level investigations. In addition, persons who might be designated as primary resources for guidance on the development of investigation processes and coaching of supervisors and others who have investigation responsibilities will find this course invaluable.

Course Highlights: ■ Understanding how incidents happen ■ Planning an investigation process ■ Gathering evidence from Positions, People, Parts and Reconstruction, Paper

■ How human factors impact investigations ■ Cause analysis techniques ■ Remedial Actions ■ Report and follow-up

The course is built around a robust case study of an actual event. Participants are provided abundant information about this event and challenged to apply the investigation tools and techniques taught in the course to determine causes and appropriate reme-dial actions.

This practical application strengthens their understanding of the text material and reinforces key points about the investigation process.

Duration: 3 days

Hours: 8:30am-5pm

INCIDENT PREVENTION

This 2-day course is designed to help enhance and expand the loss control management system of an organization. It helps you to understand and assimilate basic risk concepts, and learn an effective semi-quantitative (group) risk assessment technique.

Emphasis will be placed on skills needed in participating and leading risk assessments. Your facilitation skills will be enhanced, and you will gain the confidence and commitment to put the skills and tools to work.

Who Should Attend:Investigation team leaders, site safety managers, production managers, environmental managers, safety management coordinators, and safety professionals.

Course Highlights: ■ Practical Risk Assessment ■ Group Assessment - a semi-quantitative method ■ Risk Assessment and Management of Change ■ Simple Risk Assessment ■ Risk Controls

Duration: 2 days

Hours: 8:30am-5pm


MODERN SAFETY MANAGEMENT

This 4-day course provides participants with the fundamental concepts, tools and techniques for effective safety management.

This course is the most widely attended safety management course of its kind in the world. Based on proven principles of safety and risk management, this course provides participants with the fundamental concepts, techniques and applications for a practical, proactive approach to managing risks and controlling losses.

Who Should Attend:Safety, loss control and risk management professionals, supervisors and other operating managers with safety responsibilities.

Course Highlights: ■ Understanding risk: the key to successful safety management

■ Causes, effects & control of loss ■ Emergency planning & preparedness ■ Managing the occupational health system ■ Accident/incident investigation ■ Safe behavior management ■ Selling your safety plan to management

Duration: 4 days

Hours: 8:30am-5pm

16 FOOD SAFETY FOOD SAFETY 17 16 HEALTH & SAFETY HEALTH & SAFETY 17

OHSAS 18001 OH&S MS AUDITOR/LEAD AUDITOR

OHSAS 18001 Lead Auditor is a 5-day course designed to train Occupational Health & Safety Management System Auditors.

This course is designed to enable participants to gain a practical knowledge of the OHSAS 18001 standard and health & safety system certification audits as per ISO 19011 and also to effectively participate in the implementation of requirements.

Who Should Attend:All levels of management, consultants, internal auditors.

Before starting this course, you must have the following prior knowledge:

■ Practical knowledge and experience of management systems and OHSAS 18001;

■ Understanding health and safety aspects and some knowledge of relevant health and safety legislation;

Our OHSAS 18001 Foundation & Internal Auditor (OHSASIA) course will be a useful preparation for this training.

Course Highlights: ■ Management systems - why & what? ■ Risk management system approach ■ OHSAS 18001 standard interpretation ■ Key national OH&S legislation ■ Monitoring OH&S performance ■ Audit process ■ Audit skills

Duration: 5 days

Hours: 8:30am-5pm

OHSAS 18001 OH&S MS FOUNDATION & INTERNAL AUDITOR

This 3-day course provides participants with the knowledge of the OHSAS 18001 standard and insight, understanding, knowledge and skills to apply an effective audit methodology based on business goals and existing risk exposures.

Organizations are coming under increasing pressure from regulators, customers and key stakeholders to implement proactive safety management systems for the identification, assessment and management of workplace hazards and risks. A critical element of this process is the training of internal safety management system auditors.

Based on the requirements of Safety Management System Standard OHSAS 18001, the course provides participants with the knowledge of the OHSAS 18001 standard and insight, understanding, knowledge and skills to apply an effective audit methodology based on business goals and existing risk exposures.

Who Should Attend:This course is recommended for anyone involved in designing, implementing, maintaining and improving an occupational health and safety management system and/or for anyone performing internal audits of an occupational health & safety management system, such as safety officers, managers and auditors. No prior knowledge of auditing, occupational health & safety management systems or ISO 18001 is required prior to attending this course.

Recommended follow-up courses: ■ Internal Auditor Intensive Skills Course ■ Occupational Health & Safety (OH&S) Management Systems Auditor/Lead Auditor Training Course (IRCA ap-proved)

Course Highlights: ■ Introduction to occupational health & safety management; what and why?

■ OHSAS 18001: backgrounds, structure, elements and goals

■ Introduction to risk management and related concepts ■ Risk identification and assessment ■ The requirements of the OHSAS 18001, interpreting and translation into practice

■ Safety pressures on business and organizational work-place risk exposures

■ Setting up an internal audit program ■ Auditing techniques ■ Planning and preparing for an safety audit ■ Conducting and reporting safety audits ■ Corrective action implementation and follow-up

Duration: 3 days

Hours: 8:30am-5pm

16 FOOD SAFETY FOOD SAFETY 17 16 HEALTH & SAFETY HEALTH & SAFETY 17

The food and beverage industry is moving to satisfy demands from international consumers and to open new market opportunities, operating across borders and multiple continents. But the demand for safety and confidence in what they eat and drink continues to be the basic demand from consumers. More and more they also consider the sustainability aspects of what they consume. An understanding of the complexity, risks and how to systematically navigate them is key.

FOOD SAFETY

18 FOOD SAFETY FOOD SAFETY 19

HACCP FOUNDATION: UNDERSTANDING HAZARD ANALYSIS CRITICAL CONTROL POINTS

This 2-day course provides comprehensive steps to implementing a Hazard Analysis and Critical Control Points (HACCP) System. This exploratory workshop allows participants to practice development and implementation of a HACCP System based on models provided by the trainer; this training is hands-on!

Course Highlights: ■ HACCP background ■ Discover through interactive workshops how to:

Conduct a hazard analysis ■ Determine the Critical Control Points (CCPs) ■ Establish Critical Limits ■ Establish a system to monitor control of the CCP ■ Establish corrective actions to be taken when

monitoring indicates that a particular CCP is not under control

■ Establish procedures for verification to confirm that the HACCP system is working effectively

■ Establish documentation concerning all proce-dures and records appropriate to these principles and their application

■ Write and review HACCP Plans ■ mprovement/Updating

Participants will receive: ■ Copies of the presentation slides: ■ Materials for the workshops ■ Certificate of course completion with IHA Golden

Seal

Our trainers are experienced in developing and implementing HACCP Systems.

This course can be performed in-house or as public training.

FSSC22000 FOOD SAFETY LEAD AUDITOR

This course is applicable to all organizations that manufacture, store and transport food products. FSSC 22000 provides a comprehensive approach to food safety management.

Who Should Attend:Facility management, Quality and Food Safety managers, production managers and supervisors, consultants or others involved in preparing the documentation and implementation of the FSSC 22000 standard.

Course Highlights:This course will cover the background and benefits of the FSSC 22000 Standard. Provide a clear understanding about the requirements and how to develop and effectively implement FSSC 22000, ISO/TS 22002-1 or ISO/TS, 22002-4 for Packaging.Provide a clear understanding about PRP, oPRP and CCPs. Provide an understanding of the differences between monitoring, verification and validationOur interactive training is designed to provide you with practical knowledge to be able to successfully implement FSSC 22000 into your food or packaging facility.

Duration: 3 days

Hours: 8:30am-5pm

Duration: 5 days

Hours: 8:30am-5pm

18 FOOD SAFETY FOOD SAFETY 19

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SQF ADVANCED PRACTITIONER

TThe SQF Advanced Practitioner course is designed for the current SQF practitioner who is seeking further education on how to improve and maintain their company’s SQF System. The SQF Advanced Practitioner course provides the tools needed to improve and advance the food safety system in the facility and manage the ongoing maintenance of the SQF Program.

Who Should Attend:To ensure an optimal learning experience and fully benefit from this course, it is recommended that participants meet the following pre-requisites prior to attending the course:Must have been through at least one successful (C-complies rating or higher) SQF certification/ recertification process as the designated SQF practitionerSuccessfully completed a HACCP training class that includes a final assessmentSuccessfully completed the Implementing SQF Systems examination

Course Highlights:The activity-based course addresses the following three areas:

■ Using the internal audit program to manage, main-tain and enhance the SQF system

■ Utilizing the corrective action/preventive action process as a tool to identify trends and build con-tinuous improvement

■ Improving the demonstration of management’s commitment and developing and prioritizing key performance indicators

Duration: 2 days

Hours: 8:30am-5pm

20 HEALTHCARE

Every patient and service user across the globe should get the best care possible. Implementing internationally recognised standards and using proven assessment methodologies to examine governance and management systems can support your journey. It enables delivery of safe- and quality care and fosters a culture that achieves results and continually strives for improvement.

HEALTHCARE

HEALTHCARE 21

HEALTHCARE MANAGEMENT SYSTEM IMPLEMENTATION

This 3-day Healthcare Management System Implementation course is focused on the hospital and healthcare setting. This course is designed to provide healthcare professionals the tools for QMS implementation.

Healthcare Management System Implementation is designed to train Healthcare professionals the flexible approaches to ISO 9001:2008, Quality Management System, (QMS) Implementation. This course demonstrates the ISO, QMS as an infrastructure to business and identifies the benefits of a system approach to quality. This course is taught in a manner that enables the participants to apply and implement the ISO and NIAHO® Requirements in a system approach to accreditation.

Who Should Attend:Anyone that needs to relate the NIAHO® Accreditation Requirements to their organization for the purposes of Management Systems implementation. Prior knowledge of DNV GL Healthcare’s Accreditation platform, ISO 9001 and Quality Management Systems is beneficial but not required to attend this session.

Course Highlights: ■ Review of ISO 9001:2008 Requirements ■ Basics of NIAHO® Requirements ■ Alignment of ISO and NIAHO® ■ Planning phase of Implementation ■ Implementing ISO in the healthcare setting

DNV GL ACCREDITATION

DNV GL Accreditation is a basic course designed to train Healthcare professionals in the principles and requirements of DNV GL Healthcare’s approach to hospital accreditation. This course is taught in a manner compatible with the ISO 9001 Standards & the NIAHO® Requirements.

This 3-day DNV GL Accreditation course is a Healthcare specific course, focused on the hospital and healthcare setting. This course is designed to teach healthcare professionals the principles and practices of both sets of standards required for NIAHO® Accreditation.

Who Should Attend:Anyone needing to relate & apply the NIAHO® Accreditation Requirements to their organization. No prior knowledge of DNV GL Healthcare’s Accreditation platform, Quality Management Systems, NIAHO® or ISO 9001 is expected prior to attending this course.

Course Highlights: ■ Basics of ISO 9001:2008 Standards ■ Basics of NIAHO® Requirements ■ Alignment of ISO and NIAHO® ■ DNV GL Healthcare Accreditation Survey ■ Accreditation Reporting and Follow-up

Duration: 3 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

22 ADDITIONAL INFORMATION ADDITIONAL INFORMATION 23

MANAGING INFECTION RISK

Managing Infection Risk (MIR) Workshop is a comprehensive overview of the framework underpinning the MIR standard as well as the proactive risk assessment methodology used in its development.

DNV GL has launched a new certification designation that promotes the reduction of infection risk in hospitals through an innovative assessment process called Managing Infection Risk (MIR). This training describes how healthcare organizations can build successful systems for risk reducing outcomes. This is a risk-based, management systems approach, designed to enhance the culture of the hospital to minimize healthcare associated infections and associated costs. This training will include an overview of the standard, associated subject areas and requirements. Participants can also learn how to apply for this survey designation and ability to become a DNV GL Centre of Excellence.

Who Should Attend:The workshop is geared towards a multidisciplinary team, including infection preventionist professionals, nursing / physician leaders, risk managers, facility managers, life safety staff, patient safety managers, microbiologists / epidemiologists, and quality / accreditation managers.

Course Highlights:Each of the 18 elements of the standard will be presented, along with concrete examples for compliance. Along with the content overview, a series of interactive exercises will be conducted to help you and your organization better understand the MIR proactive risk assessment approach and how it can mitigate the risk of infection.

INTERNAL AUDITS FOR HEALTHCARE

This 3-day ISO 9001:2008 course is a Healthcare specific Auditor course focused on the hospital and healthcare setting. This course is designed to train potential auditors in the principles and practices of QMS Auditing and the use of ISO 9001 Standards in the process approach to System auditing.

Who Should Attend:Anyone intending to perform auditing activities within a Healthcare Management System. No prior knowledge of auditing, quality management systems or ISO 9001:2008 is expected prior to attending this course.

Course Highlights: ■ Review of the ISO 9001:2008 Standards ■ Internal Audits - Why and What ■ Case studies ■ Role Play ■ Audit preparation ■ Audit conduct ■ Audit Reporting and Follow-up

Duration: 2 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm


PROACTIVE RISK ASSESSMENT FOR HEALTHCARE

Proactive Risk Assessment (3 days) is designed to provide participants with the fundamental concepts, techniques, and applications for a practical, pro-active approach to improving safety, managing risks, controlling loss and maximizing opportunities. It adopts a fresh approach to learning and introduces delegates to pro-active risk assessment tools that have been used extensively in other safety critical industries to improve safety.

Who Should Attend:Safety, quality, and risk management professionals. Senior clinicians, managers and others with risk/safety responsibilities.

Course Highlights: ■ Understanding safety/risk and quality manage-ment systems

■ leadership ■ pro-active risk assessment including risk identifica-tion, risk analysis, risk evaluation and risk treatment

■ communication, culture, and behavior ■ risk monitoring, measuring, and review ■ the MIR proactive risk assessment approach and how it can mitigate the risk of infection.

Duration: 4 days

Hours: 8:30am-5pm


REGISTRATION & ADDITIONALINFORMATION

1400 Ravello Drive Katy, TX 77449

Ver. 1-1-15

RegistrationTo Register, please go to www.dnvglstore.com and click “Find Your Training”

Cancellation, Transfer, Substitution and ‘no-show’ policy:

•More than 30 days prior to the start date of the course, a

registrant may:

-Request to cancel a registration and receive a full refund,

or

-Request to transfer to a different class at no charge.

•15-29 days prior to the start date of the course:

-Request to cancel a registration and receive 50% refund,

or

-Request a transfer to a different class and remit $100 fee to

process a transfer.

•Less than 15 days prior to the start date of the course

(including no-shows on the day of the course), no refunds

or transfers are provided.

•Substitutions (another person replacing a particular

registrant in a course) are permitted at any time without

additional charge.

Should DNV GL cancel a scheduled course, our liability to

course registrants is limited to the amount of the course fee.

The registrant would then have the option of a full refund

or transfer to an alternative available course (transfer fee

is waived in this situation). We recommend that registrants

wait until the course date is less than 30 days out before

making travel arrangements.

Onsite TrainingAll DNV GL public courses are offered as private, on-site training. Many clients find private training more cost-effective when training six or more participants.

WebinarsDNV GL - Business Assurance presents webinars that focus on key issues in quality, environmental, health & safety, food & beverage and more. For more information, send an email to [email protected].

Newsletter and Periodic UpdatesSign up for our eNewsletter to receive tips, upcoming course information, webinars and more. Go to www.dnvglcert.com to sign up or email [email protected].

DiscountsReceive a discount if you have multiple attendees attending the same course.

QuestionsContact a customer service representative at 1-800-368-3530 or send an email to [email protected].

Contact usDNV GL - Business Assurance USA, [email protected]

Terms and ConditionsOn all our courses DNV GL - Business Assurance Training Services terms and conditions apply, including copyrights on all our training materials being used. A copy of our terms and conditions is available at our Training Administration.

SAFER, SMARTER, GREENER

DNV GLDriven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. With our origins stretching back to 1864, our reach today is global. Operating in more than 100 countries, our 16,000 professionals are dedicated to helping our customers make the world safer, smarter and greener.

As a world-leading certification body, DNV GL helps businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust.

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[email protected]

DNV GL - Business Assurance

© DNV GL AS. 2016. All rights reserved.

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