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Training Catalogue
2017
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ABOUT ASTELLIA
Astellia is a leading provider of network and subscriber intelligence enabling mobile operators
to drive customer experience and business performance.
Astellia’s vendor-independent real-time monitoring and troubleshooting solution covers end-to-
end 2G, 3G and 4G from radio access to core network.
Astellia’s scalable products and expert services address the needs of operators’ full value chain:
CEM, network performance, customer care, marketing and commercial.
Leveraging its experience gained through 5,000 audits carried out globally and its partnership
with more than 200 operators, Astellia brings service providers actionable mobile intelligence
designed to deliver first class services, improve network performance and maximize revenues.
Headquartered in France, Astellia has a worldwide presence with offices in Brazil, Canada,
Lebanon, Russia, Singapore, South Africa, Spain and USA.
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NETWORK & SUBSCRIBER INTELLIGENCE
Nova is Astellia’s real-time monitoring and troubleshooting solution for multi-vendor and multi-
technology mobile networks (2G, 3G, and 4G). Nova brings unique network and subscriber
intelligence to improve customer experience and mobile operators' business performance,
optimize end-to-end network performance, service quality and enhance subscriber satisfaction
(Net Promoter Score).
Nova provides operators with capabilities to detect, correlate, analyze, report and troubleshoot
issues related to network performance, handset behavior and subscriber usage.
Nova meets Operations & Engineering's requirements, but also those of Customer Service,
Marketing & Commercial teams.
CUSTOMER
VALUECOMMERCIAL
• Increase HVC revenues
• Manage SLAs
• Value your customers
MARKETING
• Create offers adapted
to customers’ usage
• Increase revenues
CUSTOMER
SERVICE
• Handle complaints efficiently
• Reduce churn risk
• Increase customer satisfaction
NETWORK OPS
& ENGINEERING
• Optimize E2E network QoS with
independent & reliable metrics
• Reduce CAPEX & OPEX
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Astellia’s solution also offers a wide range of associated services such as audits (CEM,
performance, revenue assurance, fraud detection...), product customization to ensure the
solution fits operators’ processes and decision paths as well as training sessions.
CONSULTINGSERVICES
Assessment with recommendations (CEM, performance, swap, …)
SYSTEMADMINISTRATION
Astellia solution
administration
outsourcing
TRAINING
Skill transfer:
Analysis methodology,
2G, 3G, 4G technologies
CUSTOMIZATION
Analysis Query,
KPI and dashboards
customization
MONITORING
SOLUTION
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ASTELLIA TRAINING CENTER
Astellia provides year round training opportunities, either at customer premises or at Astellia’s
offices. This allows customers’ employees to gain the knowledge and skills required for their
particular area of expertise. They can choose from a wide range of training courses and formats:
TELECOM TRAINING
In the fast-paced telecom industry good knowledge of the specificities of wireless
network technologies is an important competitive advantage. Telecom Trainings provide
trainees with a clear understanding of the latest developments in mobile technologies.
As Astellia’s instructors spend the major part of their time carrying out consulting
services, their classes are illustrated with real customer case studies from over the world.
These telecom trainings are addressing the following topics:
- 2G, 3G,4G technologies
- Radio, Access, Core networks
- Signalling, User Plane, Protocols
Objectives:
Update knowledge and skills on mobile network technology evolutions
PRODUCT TRAINING
Astellia provides tailor made methods to leverage use of the entire Nova suite for both
Astellia’s solution administrators and users. Courses combine lectures, customer
case-studies and practical exercises for trainees to leave with the knowledge they need
to accelerate adoption, lower administration costs and impact business results.
Thanks to these product trainings operators will maximize their Nova solution
investment.
Product trainings focus on:
- Product description: user interface, feature, menu navigation...
- Product usage: optimization methodology, tricks & tips, dashboard & metrics
creation...
Objectives:
Take full advantage of the Astellia solution
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This document provides the list of generic telecom & product training sessions as well as a brief
summary of their contents. Customized training sessions can be defined upon request to fit
perfectly specific needs.
For more information, please contact us!
Email: [email protected]
Tel: +33 299 048 060
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Table of contents
Telecom Training ...................................................................................................... 8
LTE/EPC Overview ...................................................................................................................................................................... 9
Voice Over LTE Overview .......................................................................................................................................................... 10
LTE Radio Interface ................................................................................................................................................................... 11
LTE Radio Optimization ............................................................................................................................................................. 12
LTE/EPC Signalling & Protocols ................................................................................................................................................ 13
UMTS Overview ........................................................................................................................................................................ 14
UMTS Radio Optimization ......................................................................................................................................................... 15
UMTS Signalling & Protocols ..................................................................................................................................................... 16
GPRS Signalling & Protocols ..................................................................................................................................................... 17
GSM Signalling & Protocols ....................................................................................................................................................... 18
Introduction to mobile networks ................................................................................................................................................. 19
User Training ..................................................................................................................... 20
Nova Customer Analytics ........................................................................................................................................................... 21
Nova Care ................................................................................................................................................................................. 22
Nova EPC (CP and UP) ............................................................................................................................................................. 23
Nova Usage Analytics ................................................................................................................................................................ 24
Nova Core CS-IMS .................................................................................................................................................................... 25
Nova UMTS ............................................................................................................................................................................... 26
Nova Explorer ............................................................................................................................................................................ 27
Nova Alerter .............................................................................................................................................................................. 28
Nova RAN ................................................................................................................................................................................. 29
Nova Geo .................................................................................................................................................................................. 30
Nova Explorer (RAN) ................................................................................................................................................................. 31
Nova Performance Analytics ...................................................................................................................................................... 32
Roaming RAN............................................................................................................................................................................ 33
Packet Service Monitoring ......................................................................................................................................................... 34
Administrator Training ...................................................................................................... 35
Nova Solution Administration ..................................................................................................................................................... 36
Neptune ..................................................................................................................................................................................... 37
Astellia Solution Administration .................................................................................................................................................. 38
Telecom Training
s
9
Training Center
LTE/EPC Overview
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
Basic UMTS knowledge
Who should attend?
Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of LTE/EPC networks
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Covering LTE technologies, this course provides a solid basis for those who
need to understand the global system behaviour, including network architecture
evolution, functionalities of each network elements and LTE procedures description.
This course also examines the evolving role of LTE (including its capabilities,
strengths and limitations) and provides a strong LTE background with a global
description of the LTE network and evolutions (VoLTE, LTE Advanced)
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand the main evolutions from 3G to LTE
- Describe the LTE network architecture
- Describe and understand the principles of Qos and bearers management
- Describe and understand LTE air interface
- List the main services offered by LTE network
- List the different channels and understand the associated mapping
- Describe and understand the main procedures
- Describe the mobility features supported by LTE
COURSE OUTLINE
- LTE description
- LTE/EPC network architecture
- QoS and Bearers management
- Radio interface description
- Services in LTE
- Voice Over LTE description
- Channel description and mapping
- Basic procedures
- LTE Advanced description
Table of contents
10
Training Center
Voice Over LTE Overview
COURSE DESCRIPTION
This course provides to the participants a detailed description of all the protocols and
procedures for Voice over LTE.
It gives general knowledge of the architecture, functions and protocols in the IP
Multimedia Subsystem (IMS) as defined for VoLTE.
All main procedures between mobile station and network are described from end to
end and step by step.
This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the architecture of a LTE/EPC network and the main function of
each network element
- Describe the characteristics and function of each Node involved in VoLTE
Calls.
- List the different protocols used in VoLTE Procedure.
- Explain the different steps to make a VoLTE Call.
- Understand the SRVCC/ Roaming and ICS scenarios.
COURSE OUTLINE
- EPC overview
- Qos and Bearers management
- Bearer setup procedure
- IMS: architecture, nodes and functionalities
- Public and private user identities
- IMS Protocols
- VoLTE Introduction
- VoLTE Procedure
- VoLTE Policy and Charging Control
- VoLTE SRVCC
- VoLTE Roaming
- VoLTE ICS
Duration
2 days
Number of participants
8
Technical level
Pre-requisites
EPC/LTE knowledge
Who should attend?
Telecom engineers, consultants and managers who want to get in depth knowledge on VoLTE signaling procedures and associated protocols
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
Table of contents
11
Training Center
LTE Radio Interface
Duration
3 days
Number of participants
12
Technical level
Pre-requisites
Good knowledge of radio basics and EPS system architecture.
Who should attend?
LTE RF design, performance, and optimization engineers.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This is a detailed two-day course containing all the relevant information required
for telecommunication professionals wanting to learn about the LTE radio
interface. It provides detailed information about the evolved radio access interface,
e-UTRAN.
The course covers different aspects of LTE air interface through seven sections from
radio interface overview to deep explanation of both uplink and downlink
operations.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the e-UTRAN architecture and explain in details roles of different
nodes
- Understand different protocols of LTE air interface (RRC, PDCP, RLC,
MAC and Physical layer)
- Master different e-UTRAN procedures (acquisition, random access, DL/UL
transmission)
- Identify LTE mechanisms to enhance performances such as MIMO, CQI
and HARQ
- Identify different mobility and power control procedures
- Describe the different features associated to the LTE advanced
COURSE OUTLINE
- LTE architecture Overview
- Air Interface protocols
- LTE Air Interface Essentials
- System Acquisition and Access
- Downlink Operations
- Uplink Operations
- Mobility and Power Control
- LTE Advanced
Table of contents
12
Training Center
LTE Radio Optimization
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
LTE air interface basics and RF optimization principles.
Who should attend?
LTE RF design, performance, and optimization engineers.
.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This LTE Radio Optimization course provides knowledge and skills needed for
successful delivery of LTE network optimization activities.
Through five sections, the course provides a deep understanding of LTE radio
optimization from identifying performances degradations to how to enhance
network quality by taking appropriate optimization step.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- List LTE RF Optimization Objectives
- Understand RF Optimization Process
- Define LTE RF KPIs and map them to RAN counters
- Tune LTE radio parameters
- Master how Radio Optimization in LTE helps to trouble shoot and improve
defined KPIs
- Analyze KPIs, investigate degradations and enhance network quality
- Deep understand SON features and their impact on network KPIs
COURSE OUTLINE
- RF optimization process
- LTE RAN KPIs
- LTE RAN parameter tuning
- LTE troubleshooting use cases
- LTE SON optimization
Table of contents
13
Training Center
LTE/EPC Signalling & Protocols
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
Basic knowledge on LTE/EPC network architecture
Who should attend?
Telecom engineers, consultants and managers who want to get in depth knowledge on LTE/EPC signalling procedures and associated protocols
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This course provides to the participants a detailed description of all the protocols
used on the different interfaces of a LTE/EPC network.
All main procedures between mobile station and network are described from end to
end and step by step. For each procedure, this presentation is associated to a list
of case studies showing some examples of failures.
This training will be delivered by one of the Astellia experts who have
accumulated a large experience thanks to the different audits they have
performed on many mobile networks all over the world.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the architecture of a LTE/EPC network and the main function of each network element
- List the different protocols; identify their location in a LTE/EPC network.
- Describe the characteristics and function of each protocol
- Explain the different steps of the main procedures
- Perform investigation on typical failure cases
COURSE OUTLINE
- LTE/ EPC network architecture overview
- Protocols in a LTE/EPC network
- Signalling procedures
- Case studies
Table of contents
14
Training Center
UMTS Overview
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
Basic GSM and GPRS knowledge
Who should attend?
Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of 3G networks
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
3G systems and services have a significant impact on the mobile telecommunication
industry. Covering 3G technologies, this course provides an excellent basis for
those who need to understand the scope, implementation options, business
drivers and rollout strategies for 3G systems.
This course also examines the evolving role of 3G (including its capabilities,
strengths and limitations) and provides a strong 3G background with a global
description of the UMTS network and evolutions.
This course provides an advanced technical overview of the current and future
3G technologies.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the 2G network architecture
- Understand the evolution from 2G to 3G
- Describe the basics of UMTS network architecture
- Describe the Core Network and Iu interface procedures
- Describe the UTRAN and Iub interface procedures
- Describe the radio interface
- Understand the R5/R6 evolution of the UMTS network (HSDPA/HSUPA)
COURSE OUTLINE
- Mobile networks from 2G to 3G
- UMTS network architecture
- UMTS radio interface description
- UMTS Core network description
- UTRAN description
- UMTS network evolutions
Table of contents
15
Training Center
UMTS Radio Optimization
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
UMTS air interface basics and RF optimization principles.
Who should attend?
UMTS RF design, performance, and optimization engineers.
.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This UMTS Radio Optimization course provides knowledge and skills needed for
successful delivery of UMTS network optimization activities.
Through five sections, the course provides a deep understanding of UMTS radio
optimization from identifying performances degradations to how to enhance
network quality by taking appropriate optimization step.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe UMTS radio interface
- Understand RF optimization principles and procedures
- List different tools used for UMTS radio optimization
- List KPI and counters impacting UMTS radio network quality
- Identify RF performances degradation issues
- Tune UMTS radio parameters in order to enhance network performances
- Discuss practical cases of optimization issues and solutions
COURSE OUTLINE
- UMTS RF basics
- UMTS optimization cycle
- Radio performances analysis
- UMTS radio network parameters tuning
- Optimization issues and solutions
Table of contents
16
Training Center
UMTS Signalling & Protocols
Duration
3 days
Number of participants
12
Technical level
Pre-requisites
Basic knowledge on UMTS architecture
Who should attend?
Telecom engineers, consultants and managers who want to get in depth knowledge on UMTS signalling procedures and associated protocols
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This course provides to the participants a detailed description of all the protocols
used on the different interfaces of a UMTS network for both circuit and packet parts.
All main procedures between mobile station and network are described from end to
end and step by step.
For each procedure, this presentation is associated to a list of case studies
showing some examples of failures.
This training will be delivered by one of the Astellia experts who have
accumulated a large experience thanks to the different audits they have
performed on many mobile networks all over the world.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the architecture of UMTS network and the main function of each network element
- List the different protocols; identify their location in a UMTS network.
- Describe the characteristics and function of each protocol
- Explain the different steps of the main procedures
- Perform investigation on typical failure cases
COURSE OUTLINE
- UMTS Network Overview
- Protocols in UMTS Network
- Signalling procedures
- Case studies
Table of contents
17
Training Center
GPRS Signalling & Protocols
Duration
1 day
Number of participants
12
Technical level
Pre-requisites
Basic knowledge on GPRS network architecture
Who should attend?
Telecom engineers or consultants who want to get in depth knowledge on GPRS signalling procedures and associated protocols
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This course provides to the participants a detailed description of all the protocols
used on the different interfaces of a GPRS network, from radio access to core
network.
All main procedures between mobile station and network are described from end to
end and step by step.
For each procedure, this presentation is associated to a list of case studies
showing some examples of failures.
This training will be delivered by one of the Astellia experts who have
accumulated a large experience thanks to the different audits they have
performed on many mobile networks all over the world.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the architecture of a GPRS network and the main function of each network element
- List the different protocols; identify their location in a GPRS network.
- Describe the characteristics and function of each protocol
- Explain the different steps of the main procedures
- Perform investigation on typical failure cases
COURSE OUTLINE
- GPRS Network Overview
- Protocols in GPRS Network
- Signalling procedures
- Case studies
Table of contents
18
Training Center
GSM Signalling & Protocols
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
Basic knowledge on GSM network architecture
Who should attend?
Telecom engineers or consultants who want to get in depth knowledge on GSM signalling procedures and associated protocols
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
This course provides to the participants a detailed description of all the protocols
used on the different interfaces of a GSM network, from radio access to core
network.
All main procedures between mobile station and network are described from end to
end and step by step.
For each procedure, this presentation is associated to a list of case studies
showing some examples of failures.
This training will be delivered by one of the Astellia experts who have
accumulated a large experience thanks to the different audits they have
performed on many mobile networks all over the world.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the architecture of a GSM network and the main function of each network element
- List the different protocols; identify their location in a GSM network.
- Describe the characteristics and function of each protocol
- Explain the different steps of the main procedures
- Perform investigation on typical failure cases
COURSE OUTLINE
- GSM Network Overview
- Protocols in GSM Network
- Signalling procedures
- Case studies
Table of contents
19
Training Center
Introduction to mobile networks
Duration
2 days
Number of participants
12
Technical level
Pre-requisites
Basic knowledge on
Who should attend?
Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of mobile networks from 2G to 4G.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
For several decades now, mobile are all around the world. Services like data and
multimedia have evolved, especially thanks to 3G and 4G technologies that played
a major role in the unification of the mobile networks.
This course provides a strong knowledge on the mobile networks (GSM, GPRS
UMTS and LTE/EPC), mobile services as well as their evolutions.
This course also examines the architecture of these networks by focusing on the
network and the associated services.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand the general specifications of the GSM, GPRS and UMTS and LTE/EPC specifications
- Describe the GSM, GPRS,UMTS and LTE/EPC architectures
- Understand the main protocols related to these technologies
- Understand & Explain the interchanges over the networks, involving GSM, GPRS, UMTS and LTE/EPC technologies
- Understand the evolution from 2G to 3G and 4G
- Understand the Radio Interface principles for the different technologies
- Understand and explain the technologies performances
COURSE OUTLINE
- Definition & main specifications
- Cellular coverage principles
- GSM Overview (Network architecture, Radio Interface principles, Main procedures)
- GPRS Overview (Main specifications, Main concepts, GPRS procedures)
- UMTS Overview (Evolution to 3G, Radio interface description, UMTS Evolution HSDPA & HSUPA)
- LTE/EPC Overview (Main specifications, Network architecture, Radio interface description, EPC procedures, VoLTE introduction)
Table of contents
User Training
21
Training Center
Nova Customer Analytics
Duration
2 days
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of the GSM / GPRS / UMTS/ EPC networks and protocols
Who should attend?
Anyone from technical customer care or marketing department who will have to use Nova Customer Analytics for analysis and troubleshoot of the activity of specific customers.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova Customer Analytics allows operators to quickly resolve network problems that affect high-value and corporate subscribers. This course provides a strong knowledge on Nova Customer Analytics and describes the method to evaluate QoE from a group of subscribers down to individual subscribers, taking into account their location, handset and service usage.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand Nova Customer Analytics solution architecture and the interaction between components
- Describe Customer Analytics configuration and administration
- Troubleshoot CEM solution installation and configuration
- Describe the architecture solution and monitored interfaces
- Use Nova Customer Analytics GUI
- Create subscribers groups and associate SLA
- Characterize mobile telecommunications services quality
COURSE OUTLINE
- Nova Customer Analytics architecture
- Nova Customer Analytics configuration and administration principles
- Nova Customer Analytics GUI description
- Subscribers groups and SLA management
- Services quality analysis.
Table of contents
22
Training Center
Nova Care
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Basic Telecommunication knowledge on mobile networks.
Who should attend?
Agents from customer care team or technical support teams in charge of customer complaints.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Designed for Customer Service and Technical Support teams, Nova Care
provides subscriber experience overview assessments and fast customer complaint
analysis.
Nova Care enables agents to get a better understanding of the problem experienced
by any complaining subscriber and make them feel they are valued and thus reduce
the customers’ frustration when problems are experienced.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand Nova Care solution objectives, key benefits and value added
- Describe the basic concept and principle of operation of Nova Care
- Characterize mobile telecommunications services quality
- Use Nova Care solution
- Respond to customer complaints using Nova Care.
COURSE OUTLINE
- Nova Care introduction
- Nova Care architecture and principles
- Nova Care statistics
- Nova Care Graphical User Interface
- Investigation methodology with Nova Care
Table of contents
23
Training Center
Nova EPC (CP and UP)
Duration
4 days 3 days (CP only)
Number of participants
8
Technical level
Pre-requisites
Good telecommunications knowledge of the 4G networks (in particular protocols involved in the EPC interface)
Who should attend?
Anyone from technical department (optimization, O&M, Quality…) who will have to use Nova EPC for troubleshoot and optimization of a 4G Network
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Astellia Nova solution helps operators overcome the technical challenges they might face when deploying their LTE services. Nova EPC allows mobile operators to manipulate big data and bring real-time business knowledge across the organization by providing capabilities to detect, analyze, troubleshoot and report issues related to network performances, handset behaviour and subscriber usage. This course provides a strong knowledge on Nova EPC and describes the investigation methodology to lead the user from high level KPIs to protocol decoding.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe and understand the EPC architecture and the main basic procedures
- Describe the architecture of Nova EPC (Control Plan and User Plan) solution
- Perform high level Analysis by using the Nova EPC viewers (Analytics, Explorer, Alerter)
- Manage the KPI’s available in the Nova EPC viewers
COURSE OUTLINE
- EPC Architecture & basic procedures
- Nova EPC architecture
- Introduction to CDR and statistics
- Nova Manager
- Nova Explorer
- Nova Analytics
- Nova Alerter
Table of contents
24
Training Center
Nova Usage Analytics
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Basic telecommunication knowledge on mobile data services
Who should attend?
Any engineer from technical and marketing department who will have to use Nova Analytics application
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova Analytics is a powerful, easy to use and flexible multi-dimensional analysis application. It allows reporting of 100% User Plane usage and Quality of Experience. It enables Optimization, Marketing and Management teams to get unique report on subscribers’ behaviour and usage for mobile data services. This course will provide attendees with the knowledge and method to have access to the richness of information provided by Nova Analytics dashboard pack for Data Service Usage Management.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand Nova Analytics UP PS Solution
- Configure each product of the Solution
- Understand the multi-dimensional data matrix principles
- Describe the reports dimensions and their associated KPI
- Use the KPI dictionary
- Use Nova Analytics main features
COURSE OUTLINE
- Nova Usage Analytics Overview
- Nova Usage Analytics Basics
- Nova Mediation
- Nova Analytics
- Nova Explorer
Table of contents
25
Training Center
Nova Core CS-IMS
Duration
3 days
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of networks and protocols of circuit switching core network interfaces (ISUP, MAP, SMS, BICC, SIP)
Who should attend?
Anyone from technical department who will have to use Nova Core CS for troubleshoot
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova Core CS-IMS solution provides mobile operators with capabilities to detect, correlate, analyse, troubleshoot issues related to network performance and to enhance subscriber satisfaction.
When issues have their deep source on the Core CS, Nova Core CS-IMS provides the missing puzzle piece of your investigation thanks to the monitoring of the core network links (MAP, ISUP, SIP etc.). It can also be used to feed your marketing and management teams with network KPIs bringing more value to your business analysis.
This course provides a strong knowledge on Core CS-IMS and describes the method that will help you:
To troubleshoot more efficiently and quickly
To share more valuable KPIs with your teams
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe and understand Core CS-IMS architecture and basic procedures
- Describe the architecture of Nova Core CS-IMS solution
- Use Nova Core CS-IMS viewers to perform high level and/or detailed analysis
COURSE OUTLINE
- Core CS protocols and basic procedures
- IMS protocols and basic procedures
- Nova Core CS solution architecture
- Nova Manager
- Nova Explorer
- Nova Analytics
Table of contents
26
Training Center
Nova UMTS
Duration
3 days
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of the UMTS networks (in particular protocols involved in the Iu interface)
Who should attend?
Anyone from technical department who will have to use Nova Core CS for troubleshoot
Location
On customer site or Astellia premises
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova UMTS is Astellia's real-time monitoring and troubleshooting solution for 3G networks. Based on Iu interface monitoring, Nova UMTS brings unique network and subscriber intelligence to improve customer experience and mobile operators' business performance, optimize end-to-end network performance, service quality and enhance subscriber satisfaction.
Nova UMTS meets Operations & Engineering's requirements, but also those of Customer Service, Marketing & Commercial teams.
Nova UMTS provides operators with capabilities to detect, correlate, analyse, report and troubleshoot issues related to network performance, handset behaviour and subscriber usage.
This course provides a strong knowledge on Nova UMTS and describes the investigation methodology to lead the user from high level KPIs to protocol decoding.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe and understand the UMTS architecture and the different basic
procedures
- Configure the Cigale Iu engine
- Use Nova UMTS viewers to perform high level and/or detailed Analysis
COURSE OUTLINE
- Architecture network and Iu protocols
- Cigale Iu engine
- Nova Analytics
- Nova Explorer
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27
Training Center
Nova Explorer
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Good telecommunications knowledge on mobile networks and associated protocols.
Who should attend?
Anyone who wants to use Nova Explorer for advanced troubleshooting or customer complaints.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
The Nova Explorer web-based application is designed for customer support and
optimization teams. Nova Explorer enables fast investigation of customer
complaints and advanced troubleshooting of QoS deteriorations over multi-
techno networks (LTE, UMTS, GPRS and GSM).
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Display whole activity on chosen interfaces for network troubleshooting
- Use advanced features like distribution and filters
- Track a specific user activity
- Get an end-to-end call tracing
- Export data
COURSE OUTLINE
- Nova Explorer introduction
- Nova Explorer GUI description
- User activity tracking feature
- Call trace feature
- Data export feature
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28
Training Center
Nova Alerter
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Good telecommunications knowledge on mobile networks and associated protocols.
Who should attend?
Anyone who wants to use Nova Alerter for real time alarms supervision
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Based on Astellia’s probes, Nova Alerter monitors subscribers’ activity across the
whole network and assists operation centre staff in uncovering issues that are
undetectable with network equipment-focused supervision systems.
Nova Alerter ensures real-time detection of any efficiency issues, such as:
- Inefficiency impacting roamers
- SMS degradation
- International links inefficiency and cuts
- Data session set up success rate
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand the process of alarms generation
- Supervise alarms and understand their signification
- Perform a top-down analysis from alarm to detailed CDR
- Manage the KPI’s available in Nova Alerter
COURSE OUTLINE
- Nova Alerter introduction
- Nova Alerter GUI description
- From Nova Alerter to Nova Explorer
- Alarms and KPIs configuration
Table of contents
29
Training Center
Nova RAN
Table of contents
Duration
5 days
Number of participants
8
Technical level
Pre-requisites
GSM, UMTS and LTE RF optimization principles. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization.
Who should attend?
RF design, performance, and optimization engineers.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova RAN is a multi-technology & multi-vendor radio optimization
solution which uses network equipment Call Trace files to measure RF
coverage & quality of the network. It facilitates daily radio optimization tasks
by automating recurrent analysis and reduces drastically the number of drive
tests.
This solution, including Nova Geo, Nova Explorer and Nova Performance
Analytics dashboards of radio KPIs is the perfect solution for radio optimization
engineers to maintain and optimize a high level of QoS on the radio network.
This course provides a strong knowledge on Nova RAN and describes the
methodology to lead the user from radio KPIs radio measurements and
detailed troubleshooting.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand the Nova RAN Optimization Architecture
- Configure settings for the different algorithms of Nova Geo
- Understand and review the results
- Follow up after changes implementation
- Use Nova RAN viewers to perform high level and/or detailed Analysis
COURSE OUTLINE
- ANR (neighbours)
- Overshooting
- PSC/PCI clashes
- Maps (Geolocation, Topology, Parameters)
- Nova Explorer introduction and GUI description
- Nova Explorer features (Call trace, Filtering, Data export)
- Nova Performance Analytics (Radio dashboard, Reporting...)
- Nova Manager (Cluster creation, KPI creation…)
30
Training Center
Nova Geo
Table of contents
Duration
3 days
Number of participants
8
Technical level
Pre-requisites
GSM, UMTS and LTE RF optimization principles. This training catalogue includes different trainings dealing with 3G and LTE radio interface and optimization.
Who should attend?
RF design, performance, and optimization engineers.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova Geo is a multi-technology & multi-vendor radio optimization tool which uses network equipment Call Trace files to measure RF coverage & quality of the network. It facilitates daily radio optimization tasks by automating recurrent analysis and reduces drastically the number of drive tests.
Coupled with Nova Performance Analytics dashboards of radio KPIs, Nova Geo is the perfect tool for radio optimization engineers to maintain and optimize a high level of QoS on the radio network.
This course provides a strong knowledge on Nova Geo and describes the methodology to pinpoint coverage holes & traffic hotspots, detect bad RF conditions, missing neighbours, etc.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Configure settings for the different algorithms
- Understand and review the results
- Export commands, maps, result files
- Follow up after changes implementation
COURSE OUTLINE
- ANR (neighbours)
- Overshooting
- PSC/PCI clashes
- Maps (Geolocation, Topology, Parameters)
31
Training Center
Nova Explorer (RAN)
Table of contents
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Good telecommunications knowledge on mobile networks and associated protocols. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization.
Who should attend?
Anyone who wants to use Nova Explorer for advanced troubleshooting or customer complaints.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
The Nova Explorer web-based application is designed for customer support and optimization teams. Nova Explorer enables fast investigation of customer complaints and advanced troubleshooting of QoS deteriorations over multi-techno networks (LTE, UMTs, GPRS and GSM).
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Display whole activity on chosen interfaces for network troubleshooting
- Use advanced features like distribution and filters
- Identify network’s top offender elements and main causes of unsuccessful calls
- Study performances by means of statistics and histograms
- Track a specific user activity
- Geolocate calls over the map with useful information such as radio conditions
- Get an end-to-end call tracing
- Export data (.csv or PCAP) to partners
COURSE OUTLINE
- Nova Explorer introduction
- Nova Explorer GUI description
- User activity tracking feature
- Call trace and decoding features
- Geolocation features
- Data export feature
32
Training Center
Nova Performance Analytics
Table of contents
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Good telecommunications knowledge on mobile networks and associated protocols. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization.
Who should attend?
Any engineer from technical and marketing department who will have to use Nova Analytics application.
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Nova Performance Analytics is a web-based application that provides network analytics and KPI trend analysis capabilities. Nova Performance Analytics enables multi-dimensional data manipulation (network element, QCI, group of subscribers & devices) to provide marketing and optimization teams with business-oriented dashboards and reports that facilitate decision-making. The solution provides KPI trend analysis, allowing operators to identify unusual performance behavior, understand subscriber usage patterns and carefully guard the quality of experience delivered to their subscribers in order to reduce churn.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Understand dashboards basics and concepts
- Describe the reports dimensions and their associated KPI
- Use the online web help and xDR dictionary
- Use Nova Analytics main features
- Link to Nova Explorer for deep troubleshooting
- Customize reports
COURSE OUTLINE
- Nova Performance Analytics Overview
- Nova Performance Analytics Basics
- Astellia’s GERAN, UTRAN and eUTRAN dashboards and maps
- Links to Nova Explorer
- Report customization and creation
33
Training Center
Roaming RAN
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of the 2G/3G networks
Who should attend?
Anyone from technical or marketing department who will have to use Roaming RAN for troubleshoot, optimisation and analysis of roaming services on a 2G/3G network
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Roaming is an important source of revenue. Increasing the roamer capture rate automatically leads to increase revenues. The network has to be tuned to capture more roamers.
Operators need to be aware of where roamers are entering the network and what problems they meet. Therefore an analysis of roamers activity (down to cell level) is of fundamental importance.
Roaming RAN software is designed to track roamers by IMSI, locate exact points where they enter the network, detect where calls are made and which is their network of origin. This course provides a strong knowledge on Roaming RAN solution and describes the method to supervise roamers activities and increase associated revenues.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe and understand the architecture and the different basic procedures
- Configure Cigale Roaming engine
- Use Roaming RAN viewers to perform high level and/or detailed analysis
COURSE OUTLINE
- Roaming basics
- Roaming RAN engine
- Roaming RAN viewers (Activity Analysis)
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34
Training Center
Packet Service Monitoring
Duration
2
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of mobile networks as well as IP services
Who should attend?
Anyone from technical department (optimization, radio…) who will have to use PSM for troubleshoot and optimization of data services on 2.5G or 3G network
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Providing high quality of experience for mobile data services is a key factor in increasing customer satisfaction and retention. Many vendors claim to provide Quality of Experience KPIs but in most cases these metrics only measure the QoS. Astellia’s Packet Service Monitoring (PSM) measures the quality of experience perceived from the subscriber’s perspective for data services such as MMS, emails, video streaming, Internet and Wap. This course provides a strong knowledge on PSM tool and describes the method to measure the subjective quality experienced by individual users and performs investigation from service session summaries to detailed application layers.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe and understand the main protocols involved in data services on the mobile networks
- Configure the PSM engine
- Use PSM to perform high level and/or detailed analysis on data services
COURSE OUTLINE
- PSM basics
- PSM engine
- PSM viewers (Activity Analysis and Nova Explorer)
Table of contents
Administrator Training
36
Training Center
Nova Solution Administration
Duration
2 days
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of the mobile networks technologies
Who should attend?
Anyone in charge of the Administration of the Astellia Nova Solution
Location
On customer site or Astellia headquarters
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Astellia Nova solution provides mobile operators with capabilities to detect, correlate, analyze, and troubleshoot issues related to network performance in order to enhance subscriber satisfaction. A centralized administration of this solution is available in order to ensure the right behaviour of Astellia Nova solution to monitor and optimize the QoS of your mobile network. With a large part dedicated to practical exercises, this course describes the method and principles to totally administrate and supervise the Astellia Nova solution .
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe Astellia Nova solution architecture
- Proceed to Basic Administration of Nova Solution
- Proceed to Basic Nova Solution Monitoring
- Analyze services generated by Cockpit tools
COURSE OUTLINE
- Nova architecture and Administration overview
- Nova connection to applications & servers
- Nova system administration
- Nova telecom administration
- Nova monitoring with cockpit
- Nova solution suggested components check
Table of contents
37
Training Center
Neptune
Duration
1 day
Number of participants
8
Technical level
Pre-requisites
Basic knowledge in mobile networks architecture and protocols.
Who should attend?
Anyone in charge of the configuration and administration of Neptune probes.
Location
On customer site or Astellia headquarters.
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
Neptune is Astellia’s new generation of intelligent high capacity passive IP probing system designed to help operators monitor and optimize their mobile broadband networks while traffic surges. Neptune’s powerful and scalable platform is designed to support high IP traffic on Ethernet links and supports network evolution It performs Control Plane and User Plane capture and processing over Giga Ethernet links. This course provides a strong knowledge on Neptune probe and describes the
method and procedures to configure and administrate this platform.
.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the main principles of the Neptune probe configure the Neptune probe
- Describe the HW and SW technical specifications of the Neptune probe
- Administrate and supervise the Neptune probe
- Manage file configuration of Neptune probe
COURSE OUTLINE
- Neptune overview
- Neptune technical characteristics
- Neptune configuration
- Neptune administration and supervision
Table of contents
38
Training Center
Astellia Solution Administration
Duration
2 days
Number of participants
8
Technical level
Pre-requisites
Basic telecommunications knowledge of the mobile networks technologies.
Who should attend?
Anyone in charge of the administration of the Astellia solution
Location
On customer site or Astellia headquarters.
Contact
[email protected] Tel. +33 299 048 060
COURSE DESCRIPTION
The architecture of the Astellia solution is modular and based on the mobile network size. A centralized administration of this solution is available in order to ensure the right
behaviour of Astellia solution to monitor and optimize the QoS of your mobile
network.
With a large part dedicated to practical exercises, this course describes the
methodology and principles to completely administrate and supervise the
Astellia solution
.
OBJECTIVES
After having successfully completed the course, the attendees will be able to:
- Describe the HW and SW Astellia solution architecture
- Describe the main concepts used in ASM tools
- Analyse alarms and reports generated by ASM tools
- Investigate and troubleshoot problems on Astellia solution
- Perform Astellia solution upgrade
COURSE OUTLINE
- Administration presentation
- Administration tools
- ASM functionalities
- Alerting system and reporting
- Investigation methodology
- Astellia solution upgrade
Table of contents