training center - iss · pdf filetechnical services for precommissioning, ... design &...

TRAINING CENTER

Manage Your Business… Even Before You “Turn The Key”

Summary

The Company 3

ISS International Services 4

ISS International Training Methodology 5

ISS International Specific Training Tools 11

ISS International Facilities 14

Training Catalogue 15

Energy and Oil&Gas Field 16

HSE & Quality Field 18

Management Field 20

HR/Soft Skills Field 22

Information Technology Field 24

Master Field 26

3

The Company

ISS International is an Italian Company with the aim

of providing Integrated Service Solution through

technical assistance and technical know-how transfer in

the Energy Sector.

ISS International is certified ISO 9001 (EA35 and EA37)

for “Design and Supply of Training Courses and

technical services for precommissioning, commissioning,

start up, operation & maintenance and engineering

activities of industrial systems for the oil & gas,

petrochemical, ecological and energetic fields”.

ISS International has a constant growth trend because

match a meticulous attention to its Clients’ needs and

an high quality of its services: thanks to its organization

development ISS International is flexible and ready to

quickly and effectively answer to any Clients’

requirement.

Its services and tools are at the leading edge and its

organization has been structured in dedicated

department for projects development and management.

Provide Integrated Service Solutions in Energy Sector

4

ISS InternationalServices

Dynamism, Flexibility and Professionalism: these are ISSInternational’s structural features which, thanks toprocess deep knowledge, enable our engineers to offersupport services tailored to our customers’ requirementscovering both technical and managerial areas.

Training & Know-How TransferISS International’s founding commitment is to providetailored solutions for industrial training; in fact,professional aptitudes are evident in terms of companyproductivity, the ability to deal with innovations and theimprovement of HSE personnel skills.

Process & Production EngineeringISS International offers comprehensive and integratedprocess and production engineering services mainly forthe oil and gas and power generation industries. Thanksalso to our long experience of field activities we alwaysbear in mind that engineering is strictly connected toconstruction, commissioning and operations.

Commissioning & Start-up ISS International is very experienced in precommissioningand commissioning activities and can provide the in-depth knowledge, guidance and qualified personnelnecessary to deliver an industrial unit safely preparedand ready to achieve a successful start-up.The senior technicians and engineers who make up ourstaff are chosen on the basis of their professionalism,versatility and ability to adapt themselves to the differentenvironment and industrial cultures of our customers.

“On-site” Technical AssistanceISS International‘s highly qualified personnel throughoutthe world are specialized and experienced in assistingclients in all plant life cycle phases (Upstream,Downstream and Power environment). ISS International,based on its Human Resources Development Network,ensures the availability of a skilled and qualifiedworkforce even in the most demanding tasks.

Maintenance Engineering ISS International and its group can offer a complete rangeof maintenance services ranging from maintenancedesign & engineering to maintenance execution.

5

ISS International Training MethodologyISS International Training Approach begins with to thedefinition of different professional needs and it developswith the Skills & Competency Method.

The training process is developed in the following phases:Analysis of the profiles of the professionals to betrained, in order to prepare suitable job descriptionsIdentification of the competences required for eachprofessional profileInterviewing of personnel to assess their competences and identify their formative needsPlanning of activities and preparation of trainingmaterialsExecution of training coursesAssessment of competencies gained during and after each courseIdentification and implementation of corrective actions if previously defined competencies have notbeen achieved, even partially.

Skills & Competency Method

6

Analysis of the training guidelines

Analysis of competencies required

Analysis of training neeeds

Analysis of objectives and media

Implementation

Design

Analysis

Development

Design of the training programme

Design of the training support system

Design of plans and related courseware

Assistance for assessment

Assistance during

the training programme

Delivery of training

Courseware development

Development of training tools

Management of the training programme

Assistance during the training programme

Delivery of training

The ISS InternationalTraining Methodology phases areshown in the following diagram:

Training Methodologyis developed in different phases

7

Skill & Competencies Training MethodologyISS International may develop the whole skill set and assess trainees’ GAP analysis definition.

The ISS International Skills & Competencies Methodology is as follows:

Identifying the Required Competencies

ISS International uses job descriptions as a tool to assign the competencies of each professional profile. Each positionof the client’s organization chart will have competencies detailed and differentiated according to practical tasks, inaccordance with safety rules and behaviour aptitudes. Each competence has a code allowing easy identification. For aunique description of each competence, elements of competence will be defined. In the following diagram, we haveoutlined the procedure followed for the identification of elements of competence, on the basis of defined competencesand job descriptions.

Competence

Practical tasks

Pertaining to safety tasks

Behavioural aptitudes

Jobs Description

Element of competence

Performance criteria

Cognitive elements

Verification



Cognitive elements

Verification



Cognitive elements

Verification

Competence

Practical tasks

Pertaining to safety tasks

Behavioural aptitudes

Other competence

8

Each element of competence is then further defined bythree fundamental aspects:

Performance Criteria: Identify correct modality ofexecution of designated activity. Identify correctstandard (observable and definable) for execution ofsingle task.

Cognitive Elements: Identify theoretical andexperimental know-how needed to obtain specificelement of competence.

Verifications: Indicate common methods and tools toevaluate the performance of each employee, about hisown duty and level of competence to be assessed.

Therefore three methods of verification can beindicated as follows:Direct observation of performanceVerification through direct questions to trainees (test)Verification through questions to their supervisors.

9

Evaluating Competencies and IdentifyingTraining Needs

Normally, it is necessary to determine thecorrespondence, or the gap, between requestedcompetencies for each individual job position andthose already obtained by personnel (confirmed by theinitial verification procedures outlined in the precedingparagraph), in order to define training needs.

One of the most commonly used procedures to identifyand predict when a subject is able to perform a specificjob task is the Critical Incident Method. This methodallows actions performed within the context of aspecific work activity, during a pre-defined period, tobe recorded. These actions are then evaluated on thebasis of specific criteria of quality, productivity,availability, etc. In other cases, tests or interviews couldbe used to define performances.

For each verification methodology, results are comparedwith a standard fixed exclusively for each competence.

As training needs have been defined, training materialscan be issued together with other tools in order tocomplete the training program and achieve finaltargets.

10

Planning Activities and Preparation of Training Materials

For the planning and development of trainingmaterials it is fundamental to consider an exactcorrelation among objectives, competencies to gainand the content of each course. Depending on theknowledge gap to be filled, didactic material, requiredto cover every expected competence, will be developed.There is always a correspondence between the trainingmodule and its relative competence.

Trainee Evaluation

The evaluation of a training program is initiallydelegated to instructors and coordinated by ISSInternational who will be responsible for:Planning activitiesExplaining the objectives of each course to traineesMonitoring learning capabilitiesMonitoring motivational, technical and theoreticalaspects.

At the end of each course, trainees are assessed aseither Competent or Not Competent.When one or more trainees have not reached thedesired goals, corrective actions will be taken. ISSInternational assesses whether it is appropriate tosuggest a repetition of the course or deem sufficient toadopt other solutions.Theoretical competencies are evaluated using writtenor oral tests.

Identification of who is “Competent”

At the end of the training project, each traineeundergoes a final verification, allowing thoseconsidered competent to perform ordinary andextraordinary work connected to their specific role tobe identified.The examination is carried out on each element ofcompetency, which can be evaluated and certified, inorder to proceed step by step with the definition ofevery competency.These results are gathered for each element ofcompetency, indicating procedures and tools used forthe verification of the evidence:Direct Observation (D)Simulation (S)Test (T)Questionnaires (Q).

11

ISS International Specific Training Tools

In order to optimize the various training projects, ISSInternational uses different advanced tools, which aresummarized in two main typologies:

Training Management Tools;Training Technical Tools.

For example, two common tools used are: TMS® (Training Management Systems)O&MTS (Operation and Maintenance Training Simulator).

TMS®

(Training Management Systems)

ISS International manages training services with adedicated and proprietary Software package calledTraining Management System (TMS®), which is an in-house package purposely developed for themanagement and monitoring of training.

The Training Management System (TMS®) aids themanagement of trainees and training activities such asregistration/tracking of entry test results andassessment performed during and after training.

The input data will be loaded manually, but thesoftware manages and filters data according to criteria.

In addition, the TMS enables optimization of instructoremployment and supports proper project management.The architecture of the TMS® also provides trainingactivity monitoring and reports on the individualtrainee or training activity.

Other important characteristics enable remote accessto the database of specific projects with different levelsof protected access. It can therefore be accessed directlyvia the Internet at the following address:

http://10.0.0.5/e107/index.php

12

13

The O&MTS is a training tool suitable for building up atraining/learning environment and developing a soundknowledge of the process.

It is a tool that enables the improvement of trainingplan performance and the significant reduction oftimes needed to achieve final targets.

O&MTS structure is as follows:

O&MTS

(Operation and Maintenance Training Simulator)

IPDInteractive Process Documentation

IPDInteractive Organization and Management System

BTSInteractive Process Documentation

IMEBasic Training Simulator

IOPInteractive Operating Procedure

OMTS

OTS(Operating Training Simulator)

It consists of:IOP (Interactive Operating Procedures)IME (Interactive Maintenance Environment) IOMS (Interactive Organization and ManagementSystem)IPD (Interactive Process Documentation)BTS (Basic Training Simulator)OTS (Operating Training Simulator).

14

ISS International has a Training Center located in thecenter of Rome (Italy); it can host up to 100 traineeswith five (5) multimedia classrooms, two (2) ITCclassrooms equipped with most advanced simulationtools and a briefing/assessment room.

ISS International has the availability of training centersworldwide through its partnership network and itsown facilities: Abu Dhabi (UAE): two (2) classrooms (40 traineeseach) with most advanced simulation tools Ancona (Italy): one classroom (53 trainees) Cameri / Novara (Italy): one classroom (10 trainees).

Moreover, ISS International has a strong partnershipwith Emirates Simulation Academy in Abu Dhabi(UAE) where there are four (4) ITC training classrooms(60 trainees each).

ISS International Facilities

Training Centers Worldwide

15

Courses presented hereinafter are meant to satisfy therequests of personnel at basic/advanced level who needto acquire basic/advanced knowledge in a wide rangeof technical matters.

Training courses have been designed and developedtaking a wide variety of operating environments andindustrial contexts into consideration.

Customized courses are usually developed and suppliedaccording to client requirements.

ISS International Training Course Areas are as follows: Energy and Oil & Gas Field HSE and Quality Field Management Field HR/Soft Skills Field

Information Technology Field Master Field

Training Catalogue

Energy and Oil&GasField

17

The Energy and Oil&Gas Field is the core business ofISS International. The aim of courses in this field is togive trainees the knowledge they require to developstrong skills.ISS International is able to design and Supply TrainingCourses and services for precommissioning,commissioning, start up, operation & maintenanceand engineering activities of industrial systems for theoil & gas, petrochemical, ecological and energeticfields.

The corebusiness of ISSInternational

Main TopicsBasic knowledgeOverview & DesignTechnologyEquipments

FundamentalsDesign

Instrumentation & ControlPipingElectricalMiscellaneaOperations & MaintenanceOperationsInstrumentation MaintenanceElectrical MaintenanceMechanical MaintenanceEngineering MaintenanceMiscellaneaPrecommissioning and CommissioningMiscellanea

For more details, visit our web site: www.iss-international.it at the Training Center section.

HSE &

Quality Field

Our courses cover basic/advanced knowledge of theHealthy and Safety Environmental (HSE) & Qualityfield and various solutions can be adopted according toclient needs through customized training modules.

These courses are targeted to:Final year students and recent graduatesCompany employeesProfessionals and freelancers.

These courses, designed and managed by ISSInternational and its partners, are designed to giveHSE guidelines in compliance with currentinternational regulations and new “Safety Culture”principles.

In compliancewith new

Safety cultureprinciples

19

Main TopicsHSE in Energy and Oil&Gas OperationsLegislationRisk Management: analysis, valuations,preventive and protection measuresEnvironmental ManagementQuality…


20

ManagementField

21

The Management Field training courses providemanagers and professionals with competences andskills allowing great improvement of performance andpotentiality. We use a systematic/practical approach through “case study”. Courses and seminars have differentdurations according to trainees’ requirements, usingmodules to assemble.

For managersand

professionals

Main TopicsProject ManagementTime ManagementTeam BuldingCoachingLeadershipCost ManagementTime and Target Management (Leadership & Personnel Management)Company Businnes Plant Development…


22

HR/SoftSkills Field

23

The Human Resources & Soft Skills Field offers high level Human Resources and OrganizationManagement practices and tools. Based on newmarket scenarios, courses in the HR & Soft Skills Fieldenhance personal and professional growth.

High level practices and tools

Main TopicsKnowledge ManagementProblem SolvingPNL: Communication Skills Public SpeakingRecruiting & Assestment: graphology and other instrumentsBusiness English Knowledge Management …


24

InformationTechnology

Field

25

Training paths in the Information Technology field

prepare trainees to use Informatics Systems and

Applied Technologies. Courses cover a wide range of

suitable training: from basic notions of the ECDL

course to the design, management and security of

LAN Networks and their main data transfer protocols.

ISS International’s offering is aimed at both basic and

expert users in business network administration.

Courses are structured into theoretical and practical

lessons.

InformaticsSystems

and AppliedTechnologies

Main TopicsTCP/IP SecurityLAN Security AdministrationIT Security ScenariosVPN (Virtual Private Networks)Linux System AdministratorLinux UserOpen OfficeECDL Program (europeen license)Web DesignProgramming LanguagesAsteriskVirtualization Server…


MasterField

26

In order to aid sound professional development, ISS

International offers a specific “Master Program” to

increase qualified skills and competencies. To reach

this target, ISS International has entered into many

partnerships with the main players in the sector.

The Master Field is designed to represent the

benchmark for professionals and companies that want

to develop their human, technical and professional

potentialities. Advanced training plans are aimed at

young professionals, engineers and managers who

want to improve academic education and job skills.

A specificMasterProgram

27

Main TopicsWorking in the Oil&Gas WorldProcess EngineeringMaintenance EngineeringPower PlantsRSPP and ASPPRenewable Energies…


To see our Partner network, visit our web site:

www.iss-international.it at the Reference Clients section

ISS International SpA

ISS International Training Center

HeadquartersVia Magna Grecia, 117 - 00183 - Rome - ItalyPhone: +39 06 4522821 / +39 06 97961201 Fax: +39 06 45200351www.iss-international.it

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