training completion report_quality management system_organization
TRANSCRIPT
Training Completion Report
Quality Management System: ISO 9001-2008
Held on: 12 June 2015
Resource Person: Dr. Engr. Mamunur Rashid
Prepared by: Md. Mahfuzul Haque
Bangladesh-Japan Training Institute (BJTI) BAAS Centre, Room # 31-32, 7th Floor, Eastern Plaza,
Dhaka-1205, Bangladesh Tel: +88-02-9673413, 8613856
E-mail: [email protected] Website: www.bjti.org
June 2015
TABLE OF CONTENTS
1 INTRODUCTION 1 2 OBJECTIVES 1 3 COURSE CONTENTS 1 4 TRAINING METHODOLOGY 1 5 TRAINING VENUE AND TIMING 2 6 PARTICIPANTS AND THEIR FEEDBACKS 2 7 THE ADMINISTRATIVE SUPPORT AND LOGISTICS 7 8 RESOURCE PERSON 7 9 PHOTO DOCUMENTATION 8 10 INAUGURATION & CLOSING 8 11 ACKNOWLEDGEMENT 8
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-1
1 INTRODUCTION
A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of all QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide. Due to the importance of QMS, Bangladesh – Japan Training Institute (BJTI) conducted a one-day long Training on Quality Management System: ISO 9001:2008 dated on 12 June 2015 at BAAS Centre in Dhaka.
The following sections cover the various aspects of the training concluded. 2 OBJECTIVES
The objective of the program is to familiar the participants with new ISO 9000:2008 family of International Quality Standards with a view to implement it successfully in the organization. The course includes fully updated information regarding what ISO requires in areas such as management responsibility, contract review, document control, purchasing, process control, inspection & testing, training and much more.
3 COURSE CONTENTS
The course specifically covered the following contents,
Concept of Quality Related Terms/Factors Basic understanding Five standards of ISO 9000 - Quality management Components of ISO 9001:2008 standards Satisfying ISO 9001: 2008 requirements Implementing ISO 9001:2008 Quality Management Systems Assessment of Quality Systems and Auditing the status of your organization Auditing and Documentation of ISO 9001:2008 Quality Manual, Procedure, Work Instructions etc.
4 METHODOLOGY
Classes may involve lectures, small group exercises, case analyses and discussions and multimedia presentations. Participants are expected to take part and contribute to discussions, and keep up with current issues in their respective areas, exchange views and ideas with other organizations through rapport and inter-actions, encourage with success stories.
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-2
5 TRAINING VENUE AND TIMING
The training venue was arranged by Bangladesh – Japan Training Institute. Training time was from 8:45 am to 5:00 pm, with a 1-hour lunch and prayer break and two 15-minute tea breaks. BJTI arranged food and refreshment for the participants and the trainer.
6 PARTICIPANTS AND THEIR FEEDBACKS
18 participants were participated in the course. The participants were as follows:
Sl Certificate S.L No.
Name Designation Organization Cell E-mail
1. 15/505 Krishna Prosad Bose
Senior Assistant General Manager
Spectra Hexa Feeds Limited
01730949794 [email protected]
2. 15/506 Md. Shohidul Islam
Manager, Production & Maintenance
Spectra Hexa Feeds Limited
01716150106 [email protected]
3. 15/507 Shaikh Mosfiqur Rahman
Assistant Manager
Spectra Hexa Feeds Limited
01720535034 [email protected], [email protected]
4. 15/508 Md. Shahedur Rahman
Assistant Manager, Store
Spectra Hexa Feeds Limited
01750113552 [email protected], [email protected]
5. 15/509 Md. Aslam Uddin Senior Executive, HR & Admin
Spectra Hexa Feeds Limited
01717744152 [email protected]
6. 15/510 Md. Zulfikar Azam Quality Control Officer, Laboratory
Spectra Hexa Feeds Limited
01719040103 [email protected], [email protected]
7. 15/511 Niranjan Goswami Chief Accountant
Pacific Quality Control Centre Ltd.
01716868006 [email protected]
8. 15/512 Animesh Saha Manager, QA Pacific Quality Control Centre Ltd.
01718509991 [email protected]
9. 15/513 Mohhah Mahtab Uddin
Manager, QA Pacific Quality Control Centre Ltd.
01718238039 [email protected]
10. 15/514 Mashfiq Kaisar Executive, Accounts & Admin
Pacific Quality Control Centre Ltd.
01731805323 [email protected]
11. 15/515 Abdun Nur Tomal Software Engineer
Pacific Quality Control Centre Ltd.
01191305234 [email protected]
12. 15/516 Md Touhidul Islam Faisal
Head/Engineer, Technical
Super Star Group
01713238567 [email protected]
13. 15/517 Muhammad Harun Manager, Audit Eon Group of 01713164044 [email protected]
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-3
Sl Certificate S.L No.
Name Designation Organization Cell E-mail
Or Rashid & Compliance Industries , [email protected] 14. 15/518 Abdul Kader Senior Officer,
Quality Control RAK Pharmaceutical Pvt. Ltd.
01716233877 [email protected]
15. 15/519 M. Murad Mahmud Deputy General Manager
Bandbox Ltd. 01841158346 [email protected]
16. 15/520 Uttam Kumar Bhowmik
Production Manager
Bandbox Ltd. 01733221398 [email protected]
17. 15/521 Dilip Kumar Mazumder
Accountant Bandbox Ltd. 01712844039 [email protected]
18. 15/522 Faisal Khalid Ashrafi
Manager, Marketing
Bandbox Ltd. 01730057966 [email protected]
The feedbacks of the participants are furnished below:
Item Excellent Good Average Poor Very Poor Total
1. Do you understand its objectives? 5 9 4 0 0
18
2. How much is it useful / relevant to you? 4 7 6 1 0 3. How is the presentation effectiveness? 3 9 5 1 0 4. How is the training material/content? 4 7 5 2 0 5. How is the training arrangement? 7 5 5 0 1 6. How do you rate the training overall? 3 4 10 0 1
Table: Overall Feedbacks of the Training
Figure: Overall Feedbacks of the Training
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-4
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-5
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-6
Suggestions for Improvement
More training material. Long duration training with real world issues and documents It should be more detailed Avoid holiday for such type of training program Please select next time more qualified presenter
Proposed Training Program Income Tax & VAT Financial Statement Analysis
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-7
Inventory Management Six Sigma Human Resource Management Leadership ISO Lead Auditor
7 THE ADMINISTRATIVE SUPPORT AND LOGISTICS
The administrative support and logistics required for each of the training sessions were arranged by Bangladesh - Japan Training Institute. Md. Mahfuzul Haque, Program Manager, BJTI acted as the Course Coordinator of the program and maintained liaison with the participants and other stakeholders.
The following materials were supplied to each participant: Training bag Name tag Writing pad Pen Key ring Training calendar Training certificate, etc.
The following materials/ equipment were extensively used during the training course:
- Multimedia projector - Laptop - Microphone - Indicator - Flip chard board - marker pen/ white board marker - Flip chart paper
8 RESOURCE PERSON
Bangladesh - Japan Training Institute hired a renowned resource person for the training. The Trainer was engaged by Bangladesh - Japan Training Institute:
Sl Name of the Trainer 1 Dr. Engr. Mamunur Rashid
Management Consultant & Training Specialist
Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015
Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-8
9 PHOTO DOCUMENTATION
The Photographs were taken during the course. Selected photographs of the program have been placed below:
Inauguration of Training Audience of Training
Certificate awarding ceremony Closing Ceremony
10 INUAGURATION AND CLOSING
The course was inaugurated by the Program Manager of BJTI. Certificates were awarded to the participants at a formal closing session by Engr. Mokarram Uddin Ahmed, Adviser of BJTI Council and Former President of BAAS.
11 ACKNOWLEDGEMENT
Engr. Mokarram Uddin Ahmed, Adviser of BJTI Council and Former President of BAAS All Members of BJTI Council & BAAS All Nominating Organizations Dr. Engr. Mamunur Rashid, Resource Person BAAS Secretariat