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Training & development

by Toronto Training and HR

October 2014

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CONTENTS3-4 Introduction5-8 Phases of a training event9-10 Training methods11-12 Seminars13-14 Measures15-16 Selecting subject matter experts17-18 Warning signs for training projects going

wrong19-24 Big data in training25-26 Tools which help trainers 27-28 Using video in training30-32 Front-line management training33-36 Sales training37-39 Popular notions about training40-42 Issues and debates around training43-49 Case studies49-50 Conclusion, summary and questions

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Introduction

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Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

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Phases of a training event

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BeforeWork in a partnership with HR, the trainers and the managers Identify a sponsorSelect the right participantsCover the right topicsMake it highly interactive

Phases of a training event 1 of 3

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DuringAsk for participants’ objectives at the startGet a senior leader involvedCall on supportEnd with application

Phases of a training event 2 of 3

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AfterGather feedbackHave participants meet with their managersConduct a follow-up session

Phases of a training event 3 of 3

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Training methods

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Analyze the people to be trained to determine how best to do itBase the methods on the capabilities and strengths of the people involved, but provide training to expand their skillsConsider time and cost factorsAllow for the physical limitations of the environment

Training methods

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Seminars

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AdvantagesDisadvantages

Seminars

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Measures

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EffectivenessEfficiencyOutcome

Measures

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Selecting subject matter experts

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Relevance of experienceDepth of experienceTimeliness of experienceLocation of experienceTraining experience

Selecting subject matter experts

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Warning signs for training projects going

wrong

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Excessive number of stakeholdersTimescales are inappropriateWrong from the startJust do what we wantRemoving yourself from the situation

Warning signs for training projects going wrong

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Big data in training

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VolumeVelocityVariety

Big data in training 1 of 5

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Alternative approaches to collecting dataDepth of measurementExpense

Big data in training 2 of 5

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ShiftsReadinessInfrastructureOpenness

Big data in training 3 of 5

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RisksOrganizational changePrivacy, security and transparency issuesNew skill, competency and leadership dimensionsExternally referenced phenomenaExperimental and innovative processValues sensitiveGlobally sensitive

Big data in training 4 of 5

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Approaches to considerTransparencyPrivacyValue to the learner

Big data in training 5 of 5

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Tools which help trainers

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Remind101Google DriveJingEvernotePollEverywhereWunderlist

TwitterLinkedInFacebookYouTube

Tools which help trainers

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Using video in training

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Strong demand for video contentTablet and smartphone penetration continues to riseMake the content bite-sized, so it will be digestible and easy to access on demand

Using video in training 1 of 2

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Sourcing videoBuy it from a video training providerSource video from the internetMake your own videosChoose a customized solutionCombination or hybrid approach

Using video in training 2 of 2

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Front-line management training

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Questions to askWhat does it mean to get work done through others?What are the challenges involved in that transition?How do you hold people accountable for performance?

Front-line management training 1 of 2

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Making it effectiveStay focusedTrain earlyUse leaders as trainersFacilitate peer connectionsKeep the classroomContinue to train

Front-line management training 2 of 2

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Sales training

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Questions to askHas proper training been provided to each member on the team?Have clear expectations been set? Has enough time for mastery been provided?

Sales training 1 of 3

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What should sales managers be good at?HiringTraining and coachingPipeline managementPerformance managementForecasting

Sales training 2 of 3

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Integrating insightsPreparing; futuringProbing for needs; heat mappingArticulating the solutions; value tracking

Sales training 3 of 3

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Popular notions about training

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Engagement and informal learningProductivity and innovationRight-brained v left-brainedPerformance managementPerformance feedbackMakeup of the workforce

Popular notions about training 1 of 2

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Mobile technologyDisruptive technologyCommunicationWomen in the C-suite

Popular notions about training 2 of 2

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Issues and debates around training

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Why are you still doing training if research shows over and over again that it does not solve performance issues?Why are you continuing to press ahead without line management support when you know it is crucial for success?

Issues and debates around training 1 of 2

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Why are you neglecting to invest in post-course follow-up when it is shown to significantly impact on the transfer of information?Why are you not promoting the concept of note-taking when studies show its importance in retaining information?

Issues and debates around training 2 of 2

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Case studies

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Conclusion, summary and questions

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Conclusion, summary and questions

ConclusionSummaryVideosQuestions