training directory 2012

CAMBODIAN FEDERATION OF EMPLOYERS AND BUSINESS ASSOCIATIONS (CAMFEBA)

TRAINING DIRECTORY 2012

Visit CAMFEBA website for full program details, articles, news and training needs analysis at: www.camfeba.com OUR TRAINING TEAM

Aung Min Training Manager

Tel : (855-23) 222 186 Fax : (855-23) 222 185 Mobile : (855-12) 260 646 E-mail : [email protected]

LY Bun San Training Consultant


PRIM Somony Training Executive


No 44A, Street 320, Sangkat Boeung Kengkang III, Khan Chamkarmorn, Phnom Penh, Cambodia.

Tel: +855 23 222 186

Fax: +855 222 185 Email: [email protected] Website: www.camfeba.com

Cambodian Federation of Employers and Business Associations (CAMFEBA) is the central organization representing the private sector em-ployers in Cambodia recognized nationally, re-gionally and internationally. It is the umbrella body for Cambodia’s leading business and industry groups and associations. CAMFEBA collectively represents over 1000 businesses both unionized and non-unionized. Our members include small and medium enterprises, leading Cambodian busi-nesses, multinational companies and Cambodia’s major business associations covering all sectors of business. With acknowledged expertise in all aspects of business representation, policy development, em-ployee relations, human resources, employment law, and health and safety; CAMFEBA is uniquely positioned to provide indispensable, tailored ad-vice to members. CAMFEBA promotes the interests of business and employers in Cambodia by working to foster the continuing development of a competitive environ-ment that encourages sustainable growth, and within which both enterprise and people can flourish.

CONTENT FOREWORD ..................................................................................................................................... 1 OVERVIEW ABOUT CAMFEBA....................................................................................................... 2 OVERVIEW ABOUT THE SINGAPORE NATIONAL EMPLOYERS FEDERATION ....................... 3 ABOUT CORPORATE TRAINING PROGRAMS ............................................................................. 4 ABOUT CUSTOMIZED TRAINING PROGRAMS ............................................................................. 5 PART I: LOCAL TRAINING PROGRAMMES .................................................................................. 6

ABOUT LOCAL TRAINERS ........................................................................................................... 7 Public Training Calendar 2012 ..................................................................................................... 11

PRAKAS ON THE PAID HOLIDAYS FOR THE CALENDAR YEAR 2012………………………....17 INDUSTRIAL RELATIONS ............................................................................................................. 18

Labour Contract Enforcement and Staff Retrenchment ............................................................... 19 Practical Leaves and Absenteeism Management ........................................................................ 20 National Social Security Fund and Occupational Risks (NSSF) .................................................. 21 Labour Dispute Resolution and Case Presentation Techniques before the Arbitration Council .. 22 Trade Unions and How to Deal with Unions Professionally ......................................................... 23 Labour Law Application for Legal Documentation and Human Recourses Administration………24 Calculation Methods for Overtime and Others Payments Under the Cambodian Labour Law….25

HUMAN RESOURCE MANAGEMENT & DEVELOPMENT ........................................................... 26 Personnel Administration Skills for HR Professionals .................................................................. 27 Human Resource Management for Non-HR Professionals .......................................................... 28 Writing the Professional HR Policy and Procedures and HR Manual……………………………...29 Recruitment, Interviewing and Hiring Smart People…………………………………...……... …… 30 Payroll Management and Compensation ..................................................................................... 31 Practical Training Techniques for HR Professionals ................................................................... 32 Practical Performance Appraisal and Management for High Achievements ................................ 33 Practical Facilitation Techniques form Manager and Maximizing Involvement and Results….....34 Practical Negotiation Skills for HR Professionals ........................................................................ 35 Strategic Human Resource Management ................................................................................... 36 Developing Leaders from Within .................................................................................................. 37

LEADERSHIP & SUPERVISORY SKILLS ..................................................................................... 38 Organizational Leadership ........................................................................................................... 39 Becoming a More Effective Manager ........................................................................................... 40 Being an Effective New Manager ................................................................................................. 41 Supervisory Management and Managing People Successfully ................................................... 42 Planning and Controlling Skills for Supervisors ............................................................................ 43 Monitoring and Evaluation Skills for Managers ............................................................................ 43 EQ Skills for Managers ................................................................................................................. 44 Leadership Skills for Supervisors ................................................................................................. 45 How to Sharpen Your Business Plan Writing .............................................................................. 46 Business Analysis Skills for Managers ......................................................................................... 47 Building a Powerful and Successful Work Team .......................................................................... 48 Preparing and Writing Report for Executives and Managers ....................................................... 49 Human Relations and Building work Relationship ........................................................................ 50 Organizational Change Management ........................................................................................... 51 Being a Motivational Manager ...................................................................................................... 52 Building and Maintaining Good Workplace Cooperation .............................................................. 53 Management Perspective Skills………………………………………………………………...…..... 54

FINANCIAL MANAGEMENT .......................................................................................................... 55 Practical Budget Planning and Costing ........................................................................................ 56 Practical Internal Audit for Auditors and Accounting Professionals .............................................. 57 Practical Financial Reporting for Accountants .............................................................................. 58 Fundamentals of Accounting for Non Financial Executives ......................................................... 59 Practical Cambodian Taxation in 2012 ......................................................................................... 60

CONTENT OPERATIONS MANAGEMENT ..................................................................................................... 61

Technical Project Management.................................................................................................... 62 Practical Purchasing and Inventory Management …...………………………………………………63

PERSONAL EFFECTIVENESS ...................................................................................................... 64 Planning and Priority Management for Managers.…………………………………………………...65 Strategies for Developing Presentation Skills .............................................................................. 66 People Skills for Supervisors…………………….…………………………………………………......67 Managing Effective and Productive Meeting for High Results ..................................................... 67 Positive Working Attitude for Supervisors ................................................................................... 68 Analytical and Creative Problem Solving and Dynamic Decision Making .................................... 68 Practical and Professional Business Writing for Managers ......................................................... 69

CUSTOMER SERVICE ................................................................................................................... 70 Caring for Customers……………………………………………………………… …………………..71 Handling Tough Customers and Complains………………..…………………………………………72 Techniques & Etiquette of the Business Telephone .................................................................... 73 Customer Relationship Management ........................................................................................... 74

MARKETING & SALES .................................................................................................................. 75 How to Write a Killer Marketing Plan ............................................................................................ 76 The Selling Secrets of the sales Superstar .................................................................................. 77 Advertising and Effective Promotion Strategies……………………………………………………....78 Marketing Mixed Strategies………...…………………………………………………………………...79 Integrated Communication Strategies..………………………………………………………………...80

OCCUPATIONAL HEALTH & SAFETY…. .......................................................................... ...…...81 Administering Occupational Safety and Health at the Workplace…. ........................................... 82 Continuous Improvement and Quality Work Environment Through Kaizen and 5S……………………………………………………………………………………………………….....83 Forklift Operation and Safety Training ………………...……………………………………………...84

SMALL & MEDIUM BUSINESS MEMBERSHIP ORGANIZATION MANAGEMENT .................... 85 Practical Small and Medium Business Association Management ................................................ 86 Powerful Policy Advocacy ............................................................................................................ 87 Essentials of Entrepreneurship and Small Business Management ……………………………......88

ENGLISH LANGUAGE ................................................................................................................... 89 English for Communication at the Workplace .............................................................................. 90 English for Beginners ................................................................................................................... 91 Advanced Business English ......................................................................................................... 92

SECRETARY AND ADMINISTRATION ......................................................................................... 93 Effective Office Skills for Administrative Office Staff .................................................................... 94 Basic Secretariat Skills for PAs and Secretary ........................................................................... 95 Advanced Secretariat Skills for PAs and Secretary ..................................................................... 96

CAMFEBA in Collaboration with Singapore National Employers Federation (SNEF) ............ 97 ABOUT INTERNATIONAL TRAINERS ........................................................................................ 98 CAMFEBA/SNEF CORPORATE TRAINING CALENDAR 2012 ................................................ 100 Leadership Skills for Managers ................................................................................................. 101 Total Productive Maintenance (TPM) ........................................................................................ 102 Powerful Thinking and Mind-mapping ....................................................................................... 103 Powerful Negotiation Skills for Business ................................................................................................................................................... 104 Advanced Management Skills for Middle Managers …………………………………………….....105 Sustainable Business Development for Managers………………………………………………….106 Risk Assessment and Management for Managers………………………………………………….107 Measure Human Resource Function Effectiveness………………………………………………...108 Training Need and Analysis ………………………..…………………………………………………109

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FOREWORD CAMFEBA's primary focus is on learning and development planning rather than on an ad hoc basis. Our practical and interactive approach to courses follows the case studies, up-to-date methodologies and straightforward down-to-earth approaches to a problem. We focus on clear learning and skills development to meet the ever changing demands of business professionals. All courses at CAMFEBA can be designed and delivered exclusively for a client organization, or alternatively we can create customized training solutions for clients wanting a comprehensive, bespoke training programme. As best management practices continue to evolve, we adapt our Management Development programs to reflect those challenges and opportunities. Our programs equip functional managers with the advanced skills to excel as multifaceted leaders; provides the multifunctional perspective that senior managers need to make a smooth and rapid career transition; delivers the latest management concepts and tools senior executives need to become indispensable leaders. Each of these offerings helps participants develop and hone their skills through the classroom experience, the quality of our experienced and qualified international and local trainers, and the peer-to-peer relationships that develop both inside and outside the classroom. We offer more than 80 open-enrollment programs designed to meet today’s global challenges. We believe in the power of personal and professional development to transform people and organizations. We aim to provide quality-driven services and exceptional customer care. Our commitment to deliver training and development for excellence is seen in the accomplishments of our esteemed trainers and in our provision of thoughtful services which can be applied in the changing marketplace. Client service specialists are available Monday through Friday, from 9:00 a.m. to 5:00 p.m., to provide detailed information about all CAMFEBA’s Management Development programs and expert guidance in choosing the right program based on individual needs and goals. Should you need more clarification or further information, please contact our training team at [email protected]. With best regards,

Aung Min Training Manager of Cambodian Federation of Employers and Business Association (CAMFEBA)

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OVERVIEW ABOUT CAMFEBA Cambodian Federation of Employers and Business Association (CAMFEBA) is the central organization of private sector employers in Cambodia recognized nationally, regionally and internationally. Established in 2000 due to the increasing need for the private sector to stand together with a unified voice, CAMFEBA has become the largest Federation representing, promoting and safeguarding the rights and interests of employers in term of labour is-sues. CAMFEBA provides a forum for consultation and discussion among members on matters of common inter-est, and seeks for the adoption of sound principles and practices of human resource and industrial relations through information, advice, research, training and other activities.

CAMFEBA's Vision is to unify and strengthen the Cambodian Private Sector through effective representation and collaboration with The Royal Government of Cambodia and relevant global bodies. We aim to strengthen the Cambodian private sector and enable our members to compete in the global economy. CAMFEBA is committed to achieving this vision through close collaboration and coordination with its members. Its main objectives are: to coordinate the private sector under one unified umbrella, promote good Industrial Relations to ensure a harmoni-ous business environment, represent its members where it matters most and provide advice, build capacity & dis-seminate information to its members.

CAMFEBA’s Mission Coordinate private sector under one unified umbrella; Promote good Industrial Relations to unsure a harmonious business environment; Represent members where it matters most; Provide advice, build capacity & disseminate information; Provide relevant services to members

CAMFEBA’s Training Programs, comprises of Corporate Training (Public) and Customized Training (Customer’s need-based) Programs that are aimed to: Assist employers in strengthening their competitive edge through skills training and development of their

employees; Provide employers a comprehensive range of practical, generic and customized training and development

programs for continuing employees’ skills upgrading; Upgrade employers on the latest development in human resources and Indus trial relations management

through workshop, seminars and conferences. CAMFEBA’s Training Programs are consistently revised to meet market needs and we provide conducive training environment coupled with high quality trainers to deliver the programs to your employees. More information about CAMFEBA, please visit our website at www.camfeba.com.

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OVERVIEW ABOUT THE SINGAPORE NATIONAL EMPLOYERS FEDERATION

The Singapore National Employers Federation (SNEF) was established on 1 July 1980 through the amalgamation of the Singapore Employers Federation (SEF) and the National Employers Council (NEF). Before the amalgama-tion, SEF had 591 members and NEC had 226 members. To date, membership figure totalled more than one thousand eight hundred. SNEF is registered as a trade union under the Trade Unions Act. It is the national trade union of employers, repre-senting the interests of all sectors of the economy. (It is thus the counterpart of the National Trades Union Con-gress (NTUC)). It is an independent, autonomous non-profit organization funded by membership fees and revenue from consultancy, training, research and other activities. Mission To help employers achieve excellence in employment practices and strengthen the employers' role in the tripartite partnership. Vision To be the Employers Vanguard in preserving industrial harmony in Singapore so as to enable employers to en-hance their workforce competitiveness, improve the quality of work-life of their employees, and fulfil their obliga-tions to their shareholders, employees, consumers and Singapore. For more information about SNEF, please visit the website: www.snef.org.sg.

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ABOUT CORPORATE TRAINING PROGRAMS Training Courses are conducted on a regular basis for the benefits of employers to build up the core competencies of their employees. The Corporate Training Program is a kind of training opened for members and non-members of CAMFEBA. This training can be organized at either CAMFEBA’s training center or a hotel. The courses cover the topics relating to Labour Law, Human Resource Management & Development, Leadership & Supervisory Skills, Financial Management, Operations Management, Personal Effectiveness, Customer Service, Marketing and Sales, and Occupational Health and Safety (OSH). Payment Payment must be made in favour of CAMFEBA and Payment SHALL be made before or on the training day. Withdrawal and Cancellation Fees Participant who have registered and then wish to withdraw from any of the courses should inform the CAMFEBA staff who is in charge of the training in writing at least three days before the commencement of the course. A can-cellation fee of 50% of payment will be levied on the participant if the CAMFEBA staff who is in charge of the training is not informed at least three days before the course conducted. Course Fees The course fees are inclusive of course materials, meals and refreshments but not parking fees and all taxes. Group Discount Get 10% off for every participant if you send 3-4 staff to attend the same course and get one free seat if you send more than 4 staff to attend the same course. Certificates Certificates of Participation will be awarded to participant who attend a full-course. No certificates will be given to participant who do not complete the full-course. Registration Persons interested in participating in any of the courses should submit their names by emailing or faxing their nominations to CAMFEBA not later than three days prior to the commencement of the course. Registration is on a first come first served basis! Venue At either CAMFEBA’s Training Centre (No 44A, Street 320, Sangkat Boeung Kengkang III, Khan Chamkarmorn, Phnom Penh, Cambodia) or a hotel.

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ABOUT CUSTOMIZED TRAINING PROGRAMS In addition to the Corporate Training Programs, CAMFEBA has designed the Customized Training Program, in which the course content is exclusively designed in responding to the specific needs of your organization. Unless you allowed, no participant aside from your staff members can attend this training. The training can be either orga-nized at your organization or another venue based on your suggestion. The courses cover the topics relating to Labour Law, Human Resource Management & Development, Leadership & Supervisory Skills, Financial Manage-ment, Operations Management, Personal Effectiveness, Customer Service, Marketing and Sales, and Occupation-al Health and Safety (OSH). Why is the Customized Training Program your best choice? Technically, Customized Training Courses are designed to suit an individual employer’s requirements. Working exclusively for one company provides us the opportunity to modify contents and emphasis to suit the needs of your organization. The training is presented and discussed against the experiences within your organization and therefore seen as completely consistent and relevant to your requirements. Moreover, Customized Training Pro-grams are designed to consolidate and integrate the key issues of the learning objectives, which are then linked to organizational strategy and culture in order to be fully effective. Programs can contain the post training follow-up activity to ensure that the needed change takes place. Financially, comparing with the course fee of the Corporate Training Program, the Customized Training Program can save you at least 50% of the course fee for each participant you send to join this training. This will make this course provide you the most affordable rates. In summary, the following are the benefits of customized training program: FOR THE EMPLOYERS Workforce motivation Increased workforce loyalty Improved business performance Forming business strategy by identifying strength and weaknesses FOR THE EMPLOYEES Enhanced personal skills Individual sense of achievement Renewed ambition Increased job satisfaction Customized Training Program is principally cost effective as the courses are only as long as they need to be, in order to achieve the learning objectives. They can be conducted at CAMFEBA, clients’ premises, or at a venue of their choice.

PART I: LOCAL TRAINING

PROGRAMS

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ABOUT LOCAL TRAINERS

To better cater to the needs of CAMFEBA’s members and non-members, CAMFEBA’s Training Department mar-kets and conducts a wide range of training programs. Appended are some of our trainers:

Mr. Som Chamnan (LLB, BBA) Executive Manager, CAMFEBA (Specialties: Labor Law)

Mr. Chamnan has extensively practical knowledge and experiences in Cambodian Labor. His Labor law knowledge is not only the pure theory he got from his law school, but also the real practices as he has dealt with the daily issues happening in the enterprises through providing advice to employers for over 5 years. Mr. Chamnan used to work as the Legal Officer at the Arbitration Council Foundation-ACF, where he also provided many training courses on labor law-related topics for employers, court clerks, lawyer students,..etc. Mr. Chamnan holds Bachelor Degree of Law from Royal University of Law and B.A in Phi-losophy from Royal University of Phnom Penh. Mr. Houn Sokpheaneath (LLB, LLM) (Specialties: Labor Law and NSSF)

Mr. HUON Sokpheaneath is the Information and Legal o_cer of CAMFEBA and also a part-time lecturer of law at the Royal University of Law and Economic Science (RULE). In his position with CAMFEBA, he is providing legal advice and conducting training to companies on labor law and the National Social Security Fund (NSSF). At RULE, he is researching and teaching the basic private laws that interrelated with each other and link to the eco-nomic environment such as Obligation Law, International Private Law, Company Law, Business Law, Financial market Law, Labor Law and Analyses Economic of Law. Through his legal research and teaching, he could deepen and understand the philosophy of law as well as its so-cial and economical purposes very well. Mr. Sokpheaneath graduated the Bachelor of Law from Royal University of Law and Economics (RULE) in Cambodia and Lumière Lyon II University in France, where he majored in Pri-vate Law. He also got Master Degree of Enterprise Activities Law from Lumière Lyon II University, where he was specialized in European and International Contract Law. Mr. Sokpheaneath can speak Khmer, English and French very well. Mr. Aung Min (B.Sc., MBA) Training Manager of CAMFEBA Mr Aung Min is an accomplished, dynamic, and client-driven training professional offering more than one decade of progres-sive experience in training. He started his career with an international education, training and consultancy company which is a large Singapore based Management and Education Placement Company, running in Singapore, China, Malaysia, Myanmar, Vietnam, Sri Lanka, Bangladesh, Hong Kong, Nepal, Indonesia, Lao PDR, and Cambodia. He provided education consultation, planning and student placement at all levels and tutored English and pre-university prep-aration courses to place the students to the education institutions of their choice. He has been teaching Business Management subjects at some local renowned universities and Business Schools for local and international degrees in Cambodia. He worked as the dean of Faculty of Business and Economics at Sovannaphumi Uni-versity formerly Newton Thilay University. He used to work as Human Resource Manager for an international company, Myanmar CP Livestock Co., Ltd. and as Chief Human Resource Officer for local giant education service provider group in Cambodia. He also successfully organized first Cambodian Leadership Conference and first Cambodian Customer Service Conference in 2005. His great rapport with the participants and in-depth understanding of the Indo-China mentality has put him in a good stead to conduct his trainings effectively. Min has designed and developed a range of management training courses to meet client needs. Some of his forte would be management development and training skills, including: leadership skills, supervisory man-agement, problem solving and decision making, communication and negotiation skills, marketing, customer care and strategic human resource management.

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Mr. Ly Bun San (MA in TESOL, Bed) Training Consultant, CAMFEBA (Specialties: Training and Education Development)

Mr. Ly Bun San is now working for CAMFEBA—Cambodian Federation of Employers and Business Associations—as a Training Consultant; he also helps the training department of CAMFEBA as a professional trainer as well. He used to work as the Dean of Faculty of Arts, Humanities and Languages at Asia Euro University, and the TESOL Program Manager and Educational Consultant at Newton Thilay Community. Apart from working in educational management, he has been teaching at various well-known universities—National University of Management (NUM), Norton University (NU), Western University (WU), Banana Center (BNN), and other educational institu-tions. With high distinction, he successfully graduated with a Master’s Degree of Arts in Teaching English to Speakers of Other Languages (MA in TESOL) in 2009 and a Bachelor of Education in Teaching English as a For-eign/Second Language in 2004 at Institute of Foreign Languages (IFL), Royal University of Phnom Penh (RUPP). Furthermore, he has undergone a number of professional training programs and became a successful trainer.

Prof. SENG Bunthoeun (LL.M, MEd. TESOL, LL.B, BA-His) Associate Trainer (Specialties: Administrative and Secretary Affairs)

SENG Bunthoeun is a Vice Rector for National University of Management (NUM). His teaching specialties are pro-fessional office management, and secretary and administrative affairs. His career is a blend of both academic and practical experience in these fields and includes extensive management, law, and teaching skills for years. In his education background, Bunthoeun took his Master of Art in Law, Master of Education in TESOL; and he success-fully hold a Bachelor Degree of History.

Mr. Oul Van (BBA, MBA) Associate Trainer (Specialties: Marketing and Business Development)

OUL Van has considerable experience as a consultant and trainer in field of effective selling skills to develop sell-ing and servicing for sale staff such as Cambodia Brewery Limited (Tiger Beer Company. In term of marketing, Mr. Van has over 9 year experience in sale and marketing responsible for all aspects of marketing and selling. He also has experience in academic and corporate training programs at private companies and universities. Plus to very professional experience, Mr. Van earned his MBA of Management from CHARLES STURT UNIVERSITY (Australia, MFE) and hold Bachelor of Business Administration in field of Marketing from National University of Management, Cambodia.

Mr. Pech Bolene (MBA, BEd.) Associate Trainer (Specialties: Training, Business, and Project Development)

Pech Bolene is currently the Chief Executive Officer of the Westline Development Group. His businesses are: • The Westline School (English Program Training & K-12 Education) • The Northline School (English Program Training & K-12 Education) • Educational Development Institute (Training, Business Consulting, Project Development, Recruitment, and

Research) • Baby, Mom, and Kid (BMK) (Product Distributor and Retailer) • Honey Souvenir and Stationery Store • B Solutions (Marketing and Media Consulting)

At the same time, he is also providing business development consultancy to various local and international com-panies. Over more than 10 years, Mr. Pech Bolene has worked in the fields of education, professional training and development, organizational development, human resource management consulting and media. Mr. Pech Bolene is holding a bachelor of education and journalism and a master of business administration, majoring in human re-source management

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Mr. Meng Seng Heng Associate Trainer MENG Seng Heng has been started his teaching career for more than two decades. During his long career he un-dertook numerous consultations and training assignments for Multi-national Corporations, local companies , NGOs and UN organizations. His expertise includes report writing, team building, time management, fundamental of management, communication skills and presentation skills. Currently he conducts workshops, facilitates teacher training, and assists in the development of school structure, procedures, and study curriculum. His teaching back-ground and focus on process have provided him with an invaluable blend of skills and experience. Mr. Khim Phon Associate Trainer Mr Khim Phon is a proficient director who has directed and managed up to 47 operation branches, as well as, operating budget up to $10 million. He is an exceptional problem-solver and decision maker with diverse experi-ence in finance, accounting, and all aspects of office operation, as well as expertise in general accounting, payroll taxes, analysis, management, budgeting, cash management, cost accounting, management reporting, inventory, payroll, accounts receivable and payable, and information systems.

He has earned Master of Finance from National University of Management and Master of Educational Management from Royal University of Phnom Penh. He has conducted the following training courses to internal and external clients:

• Basic Bookkeeping and Business Management Skill • Procurement Management Skill • Accounting Management System • Problem Solving Skill • School Development Planning • Effective School Leadership • Effective Budgeting Skill • Accounting Principles and Financial Management

Mr. Sim Kong (MBA, BEd.) Associate Trainer (Specialties: Project and Research Development) SIM Kong has more than 10 years of experience in the project and research development field with international and local organizations. He specializes in Project Planning, Proposal & Report Writing, and Business Plan & Man-agement etc. Sim Kong has extensive experiences working with individuals and organizations of the different sec-tors. These experiences have provided him with the necessary insights and abilities to fulfill the needs of partici-pants. Sim Kong holds an MBA from BBU and a B.Ed. from URP, Cambodia.

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Mr. Khloth Sareth (BBA) Associate Trainer (Specialties: Human Resource Management and Project Management) KHLOTH Sareth has been working for more than 20 years experience in the senior management with international and local organization. He specializes in Human Resources and General Affairs, Project Management, and Moni-toring and Evaluation. Under my leadership and management, the Prey Veng Regional Rehabilitation Center, Khloth Sareth had written a proposal for a project with a US$300,000 plus per year budget. Currently he is the HR and General Affairs Manager of Yamaha Motor Cambodia Co., Ltd. During the 15 years period, Khloth Sareth worked for VI/C, and he was promoted an Assistant to Project Manager of VI/C in Prey Veng, then a Project Manager, and a Human Resources/Administration Manager. Moreover, he holds a Bachelor degree in Business Administration at the Build Bright University, Phnom Penh. Mr. Kong Vara Associate Trainer Kong Vara Actively involved in the establishment and delivery of an effective HR capability by providing support across the areas of recruitment, induction, training and development, payroll, health and safety, leave, expatriate staff immigration/ work permit, visa requirements, staff performance management, remuneration review, succes-sion planning, and industrial & employee relations. Mr Kong Vara has also been attending many significant relevant overseas and local training/workshop pertaining to the International Labor Standard and Making the Link to Productivity (Turin, Italy), Advanced Leadership Train-ing (Hawaii, USA), International Human Resources Management Training, Strategic Human Resources Transfor-mation, HIV/AIDS Management at Work Place (Australia, Thailand & Singapore).

Mr. Eng Kimsan Associate Trainer ENG Kimsan currently as the Associate Dean and Professor of Faculty of Business Economics at Pannasastra University of Cambodia, specializing in Small and medium enterprises management, marketing, human resource planning and management and business plan development. He has been as the independent training consultant and organizational management and development expert throughout his work career in private sectors.

However, his main teaching and training areas more focus on organizational management and leadership includ-ing project management and development. Potentially, he has competent ability in designing and developing the TNA and training curriculum, development of business plan and marketing plan, and writing project proposal for private business sectors and NGOs in Cambodia. For example, he has organized, developed and conducted a series of training courses including project management, office management, human resource management, re-search methods, proposal and report writing skills, communications, and organizational development, organiza-tional behavior, and strategic planning for NGOs Cosecam, CAMS, ADB and WB and other private and public sec-tors.

Mr. Kimsan ENG earned his Bachelor degree in Business and Economics from Royal University of Laws and Eco-nomics in 1997 and his Master degree in Environmental studies in 2003 from AIT (Asian Institute of Technology), Thailand. Till now, nearly 15 years from 1997, he has considerable experience and professional work in teaching, training, and consulting with private business sectors and NGOs; therefore, he still continues his career in the fu-ture to contribute to the human resource capacity building and development in Cambodia.

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RES

OU

RC

E M

AN

AG

EMEN

T &

DEV

ELO

PMEN

T

8 P

erso

nnel

Adm

inis

tratio

n S

kills

for H

R P

erso

nnel

2d

ays

$150

$1

80

$200

23-2

4

20

-21

9 H

uman

Res

ourc

e M

an-

agem

ent f

or N

on-H

R

Pers

onne

l 2d

ays

$150

$1

80

$200

9~10

10

Writ

ing

the

Prof

essi

onal

H

R P

olic

y an

d Pr

oce-

dure

s an

d H

R M

anua

l 2d

ays

$150

$1

80

$200

19

-20

11

Pra

ctic

al In

terv

iew

ing

Ski

lls fo

r Tot

al Q

ualit

y 2d

ays

$150

$1

80

$200

14-

15

12

Payr

oll M

anag

emen

t and

C

ompe

nsat

ion

2day

s $1

50

$180

$2

00

26-2

7

13

Prac

tical

Tra

inin

g Te

ch-

niqu

es fo

r HR

Pra

ctiti

on-

ers

2day

s $1

50

$180

$2

00

24

-25

14

Pra

ctic

al P

erfo

rman

ce

App

rais

al /

Man

agem

ent

for H

igh

Achi

evem

ent

2day

s $1

50

$180

$2

00

12~1

3

15

Pra

ctic

al F

acili

tatio

n S

kills

for H

R P

erso

nnel

2d

ays

$150

$1

80

$200

30

-31

16

Prac

tical

Neg

otia

tion

Ski

lls fo

r HR

Per

sonn

el

2day

s $1

50

$180

$2

00

22-

23

17

Stra

tegi

c H

uman

Re-

sour

ce M

anag

emen

t 2d

ays

$150

$1

80

$200

13

-14

18

Suc

cess

ion

Pla

nnin

g 2d

ays

$150

$1

80

$200

29-

30

All

date

s an

d fe

es q

uote

d ar

e su

bjec

t to

chan

ge.

ALL

PR

OG

RA

MM

ES C

AN

BE

CO

ND

UC

TED

IN-H

OU

SE A

ND

TA

ILO

RED

TO

YO

UR

SPE

CIF

IC N

EED

S.

PUBLIC TRAINING CALENDAR 2012 N O

Pr

ogra

m T

itle

No

of

Day

s

Fee

Jan

Feb

Mar

A

pr

May

Ju

n Ju

l A

ug

Sep

Oct

N

ov

Dec

D

irect

M

embe

r In

dire

ct

Mem

ber

Non

- M

em-

ber

TR

AIN

ING

PR

OG

RA

MS

Le

ader

ship

and

Sup

ervi

sory

Ski

lls

19

Org

aniz

atio

nal L

eade

r-sh

ip

2day

s $1

50

$180

$2

00

27-2

8

20

Bec

omin

g a

Mor

e E

f-fe

ctiv

e M

anag

er

2day

s $1

50

$180

$2

00

18-1

9

21

Bei

ng a

n E

ffect

ive

New

M

anag

er

2day

s $1

50

$180

$2

00

20

-21

22

Pra

ctic

al S

uper

viso

ry

and

Peop

le M

anag

e-m

ent S

kills

2d

ays

$150

$1

80

$200

15

-16

30-

31

23

Plan

ning

and

Con

trol-

ling

Ski

lls fo

r Sup

ervi

-so

rs

2day

s $1

50

$180

$2

00

9~10

24

Mon

itorin

g an

d Ev

alua

-tio

n S

kills

for M

anag

ers

2day

s $1

50

$180

$2

00

14

-15

26

-27

25

Lead

ing

with

Em

otio

nal

Inte

llige

nce

for M

anag

-er

2d

ays

$150

$1

80

$200

27-2

8

26

Lead

ersh

ip S

kills

for

Sup

ervi

sors

2d

ays

$150

$1

80

$200

20-

21

27

Writ

ing

a P

ract

ical

Bus

i-ne

ss P

lan

2day

s $1

50

$180

$2

00

12~1 3

28

Bus

ines

s A

naly

sis

Ski

lls

for M

anag

ers

2day

s $1

50

$180

$2

00

28

-29

19

-20

29

Build

ing

and

Man

agin

g Te

am

2day

s $1

50

$180

$2

00

15

-16

30

Pra

ctic

al R

epor

t Writ

ing

Ski

lls fo

r Man

ager

s 2d

ays

$150

$1

80

$200

22-2

3

31

Hum

an R

elat

ions

2d

ays

$150

$1

80

$200

22-

23

32

Org

aniz

atio

nal C

hang

e M

anag

emen

t 2d

ays

$150

$1

80

$200

25

-26

33

Mot

ivat

ing

Peo

ple

2day

s $1

50

$180

$2

00

21-2

2

34

Build

ing

and

Mai

ntai

n-in

g G

ood

Wor

kpla

ce

Coo

pera

tion

2day

s $1

50

$180

$2

00

11

~1 2

35

Man

agem

ent P

ersp

ec-

tive

Ski

lls

2day

s $1

50

$180

$2

00

28

-29

All

date

s an

d fe

es q

uote

d ar

e su

bjec

t to

chan

ge.

ALL

PR

OG

RA

MM

ES C

AN

BE

CO

ND

UC

TED

IN-H

OU

SE A

ND

TA

ILO

RED

TO

YO

UR

SPE

CIF

IC N

EED

S.

PUBLIC TRAINING CALENDAR 2012 N

O

Prog

ram

Titl

e N

o of

D

ays

Fee

Jan

Feb

Mar

A

pr

May

Ju

n Ju

l A

ug

Sep

Oct

N

ov

Dec

D

irect

M

embe

r In

dire

ct

Mem

ber

Non

- M

em-

ber

TR

AIN

ING

PR

OG

RA

MS

Fi

nanc

ial M

anag

emen

t

35

Pra

ctic

al C

ostin

g an

d Bu

dget

ing

Man

age-

men

t 2d

ays

$150

$1

80

$200

22

-23

18

-19

36

Pra

ctic

al In

tern

al A

udit

for A

udito

rs a

nd

Acco

untin

g Pe

rson

nel

2day

s $1

50

$180

$2

00

19-

20

37

Prac

tical

fina

ncia

l Re-

porti

ng fo

r Acc

ount

ants

2d

ays

$150

$1

80

$200

23-

24

18

-19

38

Acc

ount

ing

for N

on-

Acc

ount

ants

2d

ays

$150

$1

80

$200

9~10

39

Prac

tical

Cam

bodi

an

Taxa

tion

in 2

012

2day

s $1

50

$180

$2

00

17-1

8

18

-19

Ope

ratio

ns M

anag

emen

t

40

Pro

ject

Man

agem

ent

Tool

s an

d Te

chni

ques

2d

ays

$150

$1

80

$200

26-2

7

41

Pra

ctic

al P

urch

asin

g an

d In

vent

ory

Man

age-

men

t 2d

ays

$150

$1

80

$200

24

-25

Per

sona

l Effe

ctiv

enes

s

43

Pow

erfu

l Pre

sent

atio

n S

kills

for M

anag

ers

2day

s $1

50

$180

$2

00

10~1 1

23

-24

44

Inte

rper

sona

l Ski

lls fo

r S

uper

viso

rs

2day

s $1

50

$180

$2

00

23-

34

26-

27

45

Pra

ctic

al M

eetin

g M

an-

agem

ent f

or H

igh

Re-

sults

2d

ays

$150

$1

80

$200

19-2

0

23-2

4

46

Pos

itive

Wor

king

Atti

-tu

de fo

r Sup

ervi

sors

2d

ays

$150

$1

80

$200

21-

22

17-1

8

47

Pra

ctic

al P

robl

em S

olv-

ing

and

Dec

isio

n M

ak-

ing

skills

2d

ays

$150

$1

80

$200

13-

14

20

-21

48

Pra

ctic

al B

usin

ess

Writ

ing

for M

anag

ers

2day

s $1

50

$180

$2

00

12

~1 3

All

date

s an

d fe

es q

uote

d ar

e su

bjec

t to

chan

ge.

ALL

PR

OG

RA

MM

ES C

AN

BE

CO

ND

UC

TED

IN-H

OU

SE A

ND

TA

ILO

RED

TO

YO

UR

SPE

CIF

IC N

EED

S.


Pr

ogra

m T

itle

No

of

Day

s

Fee

Jan

Feb

Mar

A

pr

May

Ju

n Ju

l A

ug

Sep

Oct

N

ov

Dec

D

irect

M

embe

r In

dire

ct

Mem

ber

Non

- M

em-

ber

TRA

ININ

G P

RO

GR

AM

S

Cus

tom

er S

ervi

ce

49

Pra

ctic

al C

usto

mer

S

ervi

ce fo

r Hig

h P

rodu

ctiv

ities

2d

ays

$150

$1

80

$200

19

-20

21

~22

50

Han

dlin

g D

iffic

ult C

us-

tom

ers

and

Com

plai

nts

2day

s $1

50

$180

$2

00

25

-26

51

Tech

niqu

es a

nd E

ti-qu

ette

of t

he B

usin

ess

Tele

phon

e 2d

ays

$150

$1

80

$200

21-2

2

27-

28

52

Cus

tom

er R

elat

ions

hip

Man

agem

ent

2day

s $1

50

$180

$2

00

21-2

2

Mar

ketin

g an

d Sa

les

54

Prof

essi

onal

Sel

ling

Ski

lls fo

r Sal

es S

uper

-vi

sors

2d

ays

$150

$1

80

$200

23-

24

55

Adv

ertis

ing

and

Effe

c-tiv

e P

rom

otio

n S

trate

-gi

es

2day

s $1

50

$180

$2

00

30-3

1

27

-28

56

Mar

ketin

g M

ixed

Stra

t-eg

ies

2day

s

27

-28

57

Inte

rgra

ted

Com

mun

i-ca

tion

Stra

tegi

es

2day

s $1

50

$180

$2

00

16-1

7

Occ

upat

iona

l Saf

ety

and

Hea

lth

58

Occ

upat

iona

l Saf

ety

and

Hea

lth a

t the

W

orkp

lace

2d

ays

$150

$1

80

$200

25-2

6

59

Qua

lity

Wor

k E

nviro

n-m

ent T

hrou

gh K

aize

n an

d 5S

2d

ays

$150

$1

80

$200

29

-30

60

Fork

lift O

pera

tion

and

Saf

ety

Trai

ning

2d

ays

$150

$1

80

$200

All

date

s an

d fe

es q

uote

d ar

e su

bjec

t to

chan

ge.

ALL

PR

OG

RA

MM

ES C

AN

BE

CO

ND

UC

TED

IN-H

OU

SE A

ND

TA

ILO

RED

TO

YO

UR

SPE

CIF

IC N

EED

S.


Pr

ogra

m T

itle

No

of

Day

s

Fee

Jan

Feb

Mar

A

pr

May

Ju

n Ju

l A

ug

Sep

Oct

N

ov

Dec

D

irect

M

embe

r In

dire

ct

Mem

ber

Non

- M

em-

ber

TR

AIN

ING

PR

OG

RA

MS

Smal

l and

Med

ium

Bus

ines

s m

embe

rshi

p O

rgan

izat

ion

Man

agem

ent

62

Pow

erfu

l Pol

icy

Adv

o-ca

cy

2day s

$150

$1

80

$200

63

Ess

enta

ils o

f Ent

re-

pren

ures

hip

2day s

$150

$1

80

$200

29

-30

Engl

ish

Lang

uage

64

Engl

ish

for C

omm

uni-

catio

n at

the

Wor

k-pl

ace

5day s

$375

$4

50

$500

9~

13

65

Bus

ines

s E

nglis

h fo

r Bi

gine

rs

5day s

$375

$4

50

$500

4~8

66

Adva

nced

Bus

ines

s En

glis

h 5d

ay s $3

75

$450

$5

00

6~

10

Secr

etar

y an

d A

dmin

istr

atio

n

67

Pro

fess

iona

l Offi

ce

Man

agem

ent a

nd E

f-fe

ctiv

e A

dmin

istra

tive

Skills

2day s

$150

$1

80

$200

30

-31

12

~13

68

Bas

ic s

ecre

taria

t ski

lls

for P

As

and

secr

etar

y 2d

ay s $1

50

$180

$2

00

26-

27

26

-27

69

Adv

ance

d S

ecre

taria

t S

kills

for P

As

and

Sec

-re

tary

2d

ay s $1

50

$180

$2

00

25-

26

17

Ministry of Labor and Vocational Training Ref No. 228 kb

Prakas On

The Paid Holidays for the Calendar Year 2012

- On January 01st International New Year Day 01 Holiday

- On January 07th Victory over Genocide Day 01 Holiday

- On February 07th Meak Bochea Day 01 Holiday

- On March 08th International Women Day 01 Holiday

- On April 13th, 14th and15th Khmer New Year Days 0 3 Holidays

- On May 01st International Labor Day 01 Holiday

- On May 5th Visak Bochea Day 01 Holiday

- On May 09st Royal Plowing Ceremony 01 Holiday

- On May 13th, 14th and15th King Norodom Sihamoni’s Birthday 03 Holidays

- On June 1st International and Cambodian Children Day 01 Holiday

- On June 18th Queen Norodom Monineath Sihanouk’s Birthday 01 Holiday

- On September 24th Constitution Day 01 Holiday

- On October, 14th, 15th and 16th Phcum Ben Day 03 Holidays

- On October 29th Coronation of King Sihamoni Day 01 Holiday

- On October 31st King Norodom Sihanouk’s Birthday 01 Holiday

- On November 09th Independence Day 01 Holiday

- On Nov 27th, 28th and 29th Water Festival 03 Holidays

- On December 10th International Human Rights Day 01 Holiday

INDUSTRIAL RELATIONS

19

Labour Contract Enforcement and Staff Retrenchment

OBJECTIVES

• By the end of this course all participants are expect to:

• Gain knowledge on the legal procedure which must be followed in order to make a legitimate and clear employment contracts in accordance with each category of the contract

• Gain knowledge on the different benefits be-tween the Limited Duration Contract (LDC) and Unlimited Duration Contract (UDC)

• Gain practical knowledge on legal procedure to suspend the labor contracts when the com-pany faces serious financial and material diffi-culties

• Know the legal procedure to terminate the contracts of normal workers and specially pro-tected workers.

OBJECTIVES

Session 1: Limited Duration Contract-LDC • Definition of LDC • Termination of LDC

∗ Legal termination and benefits ∗ Illegal termination and benefits

Session 2: Unlimited Duration Contract • Definition of UDC • Termination of UDC

∗ Legal termination and benefits ∗ Illegal termination and benefits

Session 3: Apprenticeship contract • Definition of apprenticeship contract • Termination of apprenticeship contract

Session 4: Contract of Casual Workers • Definition of contract of casual workers • Termination of contract of casual workers

Session 5: Probationary Contract • Definition of Probationary Contract • Termination of Probationary contract Session 6: Contract for foreign workers • Coverage of labor law on foreign workers • Rights and obligations of foreign workers

Session 7: Special protection Protection against discrimination Special protection Termination of contracts of specially-protected

workers

Session 8: Contract Suspension Contract suspension as a disciplinary sanction Contract suspension during strike/lockout Contract suspension during sick leave Contract suspension during economic hardship

Session 9: Disciplinary action Timeline for disciplinary action Sanction Vs weight of the misconduct

Session 10: Mass Layoff Legal procedure for mass layoff Payment for mass layoff

TARGET AUDIENCE

This course is designed for HR practitioners and Administrative Executives dealing on the daily ba-sis with personnel issues.

METHODOLOGY

To promote the active participation, the group dis-cussion and exercises will be used most and less in lecturing. Real case studies quoted from the cases sent to the Arbitration Council will be used in these exercises.

DURATION

14 Hours (2 Days)

COURSE FEES

Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change.

20

Practical Leaves and Absenteeism Management

OBJECTIVES

• By the end of the course, all participants are expected to:

• Gain knowledge on all kinds of leaves provid-ed for by the Cambodian Labor Law;

• Gain knowledge on how each leave is applied and how to properly control each leave;

• Gain practical knowledge on how the workers are paid during each leave;

• Gain practical knowledge on what legal action should be taken if the workers took these leaves improperly.

OBJECTIVES

Section 1: Annual Leave Application • What is annual leave? • How is the annual leave applied?

∗ The rights of the workers to use AL ∗ The Employers’ obligation to set up the

schedule for workers to take AL ∗ Deferment of AL

• Payment during Annual Leave Section 2: Sick Leave Application • What is the Sick Leave? • How is the Sick Leave applied?

∗ The duration for Sick Leave ∗ The workers’ obligation when taking Sick

Leave ∗ The Employer’s obligations when the work-

ers are sick • Payment during Sick Leave Section 3: Maternity Leave Application • What is Maternity Leave? • How is the ML applied?

∗ The duration for ML ∗ The rights to take ML of workers ∗ The rights of workers after returning from

ML • Payment during ML Section 4: Special Leave Application • What is special Leave? • How is the SL applied?

∗ The duration for SL ∗ The deduction of SL from AL

• Payment during SL

Section 5: Weekly Time Off Application • What is Weekly Time Off? • How the Weekly time off is applied?

∗ Types of enterprises which can request for weekly time off

∗ Legal procedure to request for weekly tome off

• Payment during weekly time off Section 6: Paid Public Holiday Application • What is paid public holiday? • How is the paid public holiday applied? • Payment for work done on paid public holidays

TARGET AUDIENCE

This course is designed for HR practitioners and Administrative Executives dealing on the daily ba-sis with personnel issues.

METHODOLOGY

Besides lecturing, the training will use the partici-patory approach to give opportunity to all partici-pants to share experiences, challenges, and best practice in this field intervened by the trainer.

DURATION

14 Hours (2 Days)

COURSE FEES


21

National Social Security Fund and Occupational Risk (NSSF)

OBJECTIVES

This course has been specially designed to pro-vide the participants both practical and theoretical knowledge relating to how the employers fulfill the obligations provided for by the Law on National Social Security Fund (NSSF). In this area, the training will focus on what is the National Social Security Fund (NSSF), the scope of its coverage, how to define the work-related accidents, how the employers register their workers and rate to be contributed by employers to this NSSF, how to claim for benefits, benefit calculation method, and how employers shall be faced with the law on NSSF if they failed to register their workers.

OBJECTIVES

Section 1: Registration in NSSF Scopes Procedure of Registration of Enterprises Estab-

lishment Identity of Enterprises-Establishments Report of number of workers/employees Section 2: Contribution Rate and Procedure of Contribution Payment Obligation of Contribution Payment Contribution Rate Contribution Payment Procedure of Contribution Payment Fine Prerogative of NSSF Section 3: Benefits of Occupational Risks 1. What are the occupational risks? 2. What are the benefits of occupational risks? 3. Notification of Occupational Risks 4. Investigation of Occupational Risks 5. Provisions of Emergency, Caring and Treat-

ment Services 6. Calculation of Daily Average Wage 7. Provisions of Occupational Risks Benefits 8. Additional Payment for the Victim’s Care taker

and Funeral Manager

9. Beneficiary Benefits 10. Rehabilitation Services 11. Rights to the Benefits of Occupational Risks 12. Claims of Benefits 13. Agreement to the Benefits Claims

TARGET AUDIENCE

This course is specially designed for the Manag-ers and Executives in the HR, Admin/Finance De-partment and Compliance Officers who wish to update their skills in dealing with a diverse work environment, and those involved in recruiting, handling HR affairs, and managing to ensure all legal aspects are put into practice.

METHODOLOGY

Lectures Discussions Practical experiences

DURATION

14 Hours (2 Days)

COURSE FEES


22

Labour Dispute Resolution and Case Presentation Techniques before the Arbitration Council

OBJECTIVES

This course is specially designed for all HR pro-fessionals and compliance officers to equip them with the hands on experiences of the trainer who has worked with the Arbitration Council Founda-tion in providing legal support to the arbitrators. This course will provide full picture of the labor dispute resolution process in Cambodia including the roles of the Arbitration Council and the court. Most importantly, it will equip the participants the most practical technique in case preparation and presentation before the arbitration council to make your case as the most successful one. By the end of the course, all participants are ex-pected to: • Be able to distinguish the individual labor dis-

pute from collective labor dispute; • Understand the processes for settling these

kinds of disputes; • Be knowledgeable in the whole process in la-

bor dispute resolution in Cambodia inclusive of the roles of the arbitration and the court;

• Get practical advice on how to deal with the strike which happened before the beginning of the arbitration process

• Know practical techniques to prepare and pre-sent a powerful case before the arbitration council.

1. Introduction to Cambodian labor dispute reso-lution process 2. Individual Labor Dispute

2.1: Definition of Individual Dispute 2.2: Procedure for Individual Dispute Settle-

ment

3. Collective Labor Dispute 3.1: Definition of Collective Labor Dispute 3.2: Procedure for Collective Labor Dispute

Settlement 3.3: Arbitration Council

4. Strike 4.1: Definition 4.2: Lawful Purposes of Strikes 4.3: Unlawful Purpose of Strikes 4.4: Procedure required for calling a strike 4.5: Payment during a strike

5. Lockout 5.1: Definition 5.2: The rights to lock out 5.3: Payment during lockout

4. Role of Court in settling the labor disputes 5. Case preparation before the Arbitration Council 6. Case presentation technique before the Ar-bitration Council

TARGET AUDIENCE

This course is specially designed for the Manag-ers and Executives in the HR, Admin/Finance De-partment and Compliance Officers who wish to update their skills in dealing with a diverse work environment, and those involved in recruiting, handling HR affairs, and managing to ensure all legal aspects are put into practice.

METHODOLOGY

To promote the active participation, the group dis-cussion and exercises will be used most and less in lecturing. Real case studies will be used in this exercise.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

23

Trade Unions and How to Deal with Unions Professionally

OBJECTIVES

CAMFEBA has developed the training on this top-ic to address the concerns of some employers who feel very frustrated with the presence of the unions in their enterprises and to inform them how the union can be established and how to deal with those unions after the establishment. Given that the right to the association is highly protected by the Constitutional law and labor law of Cambodia, we observed that many trade unions have been increasingly established. Based on the statistic from the Ministry of Labor, there are over 100 local unions in around 300 garment factories whilst the number of union federations has sharply increased to around 27 federations nationwide. With this increment, there have been some confu-sion and arguments in regards to the representa-tion of the unions and the shop stewards in an en-terprise. By the end of the course, all participants are ex-pected to: • Gain knowledge on the legal procedure which

must be followed in order to make the estab-lishment of a trade union legal;

• Know the differences between the roles of trade unions and shop stewards;

• Gain practical experiences on how to deal and communicate with difficult union to prevent and settle the possible disputes;

• Know the legal procedure to terminate the con-tracts of the specially protected employees.

1. Introduction: 2. Union establishment procedure

2.1: How a union or shop steward can be established?

2.2: The Recognition of Union and shop steward

2.3: Most representative union 3. Shop Steward Vs Union

3.1: What are the rights and obligations of a union?

3.2: Election of shop stewards 3.3: What are the rights and obligations of

the shop stewards after a union has been established in an enterprise?

4. Special Protection of Cambodian Labor Law 4.1: Who are protected by the Labor Law? 4.2: Termination procedure for specially pro-

tected workers

TARGET AUDIENCE

This course is specially designed for HR practi-tioners and Administrative Executives dealing with personnel issues on daily basis.

METHODOLOGY

The training will use the participatory approach to give opportunity to all participants to share experi-ences, challenges, and best practice in this field intervened by the presentation of the trainer.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

24

Labour Law Application for Legal Documentation and Human Resources Administration

OBJECTIVES

Human capital is very important for every organization. Therefore, Human Resources Department is the central point of the organization and can bring either successes or failure according to how it is functioned. In many or-ganizations, the HR Department is responsible for draft-ing all communications such as Internal Memo, Letter of Suspension, Letter of Termination, Public Announce-ment, Letter of Recommendation, Probation Confirma-tion Letter, Warning Letter etc. This training course will provide you the overall concept of legal documents used in HR functions and the impact of an uncompleted document. It will also provide the practical case studies on disciplinary measures and the writing of warning letter, suspension letter, dismissal let-ter, internal memorandum etc and their applications. Furthermore, practical case studies on how to conduct an effective meeting with union representatives are in-cluded.

Session 1: Objectives: Focus on the various forms used in the HR Department • Content and Forms • Content : substance of an action • Form: how this action can be presented • HR Department and its Content • HR Department and its Forms Session 2: Objectives: Focus on disciplinary measures • Warning letter according to the Labor Law • Warning letter and the presentation of a warning letter • Case study • Dismissal letter according to the Labor Law • Dismissal letter and the presentation of a dismissal letter • Case study

TARGET AUDIENCE


METHODOLOGY

This module is interactive and practical. Activities like short-lectures, case studies and practicing the exercises will be used after each session to enhance the knowledge and understanding of the participants.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

• Session 3: Objectives: Focus on the writing of an internal memorandum • Content of an internal memorandum • Form of an internal memorandum • Case study • Session 4: Objectives: Focus on the conduct of a meeting with union • Content of the meeting • The conduct of a meeting • Case study

25

Calculation Methods for Overtime and Other Payments Under the Cambodian Labor Law

OBJECTIVES

Calculating the payments for employees correctly un-der the Cambodian Labor law is still a question for many enterprises. CAMFEBA designed this intensive training course in order to guide employers on calcula-tion methods for all the payments as defined in the Cambodian Labor Law. It is hoped that the participants will know clearly the correct methods for calculating the following payments after this training. Related Laws & Regulations will be given as supporting references for each calculation. 1. Wages definition under Cambodian Labor Law 2. Tax on Salary (ToS) 3. Number of days to be used for daily wages 4. calculation 5. Daily wages calculation 6. Annual Leave Pay calculation 7. Paid Public Holidays pay calculation 8. Overtime Pay Calculation 9. Night-shift pay Calculation 10. Weekly Day-Off Pay Calculation 11. Retirement Pay 12. Severance Pay Calculation (for FDC) 13. Indemnity Pay Calculation (for UDC)

• Wages definition under Cambodian Labor Law • Tax on Salary (ToS) • Number of days to be used for daily wages • calculation • Daily wages calculation • Annual Leave Pay calculation • Paid Public Holidays pay calculation • Overtime Pay Calculation • Night-shift pay Calculation • Weekly Day-Off Pay Calculation • Retirement Pay • Severance Pay Calculation (for FDC) • Indemnity Pay Calculation (for UDC)

WHO SHOULD ATTEND

This course is specially designed for Directors, Managers, Supervisors and Officers in charge of Administration & Finance Department, Human Re-sources Department, Compensation & Benefits Department, and Compliance Department.

METHODOLOGY

This module is interactive and practical. Activities like short-lectures, case studies and practicing the exercises will be used after each session to en-hance the knowledge and understanding of the participants .

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

HUMAN RESOURCE MANAGEMENT

& DEVELOPMENT

27

Personnel Administration Skills for HR Professionals

OBJECTIVES

By the end of course, participants should aims to: • gain the essential skills in managing human

resources • acquire the interviewing skills • Understand the appraisal process and skills • Understand the process and methods of map-

ping competencies

Module 1: Managing Human Resources • What do you need to know as a human re-

source personnel • Skills needed in managing human resources

Module 2: Recruitment and Selection • Understanding personalities to select better • Process of recruitment, selection and interview

session • Conducting interviews

Module 3: Training and Development • Mapping competencies and utilizing compe-

tencies for analyzing training needs

Module 4: Job Analysis and Performance Ap-praisal • The process of conducting performance ap-

praisal • The documentation involved • The unwritten skills for effective appraisal in-

terview

TARGET AUDIENCE

HR Personnel who have not had any formal training.

METHODOLOGY

This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be used to assist participants to learn better.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

28

Human Resource Management for Non-HR Professionals

OBJECTIVES

By the end of course, participants should aims to: • gain the essential skills in managing human resources • explain the overview of the legislative framework affecting the management for their people • Conduct job analysis & design, and HR planning • acquire the interviewing skills • Understand the appraisal process and skills • Understand the process and methods of map-

ping competencies

Module 1: Managing Human Resources • What do you need to know as a human resource personnel • Skills needed in managing human resources • HR policies & procedures

Module 2: Legal Framework of Employment • Rights of employers / employees • Contracts of employment • Discipline handling / procedures • How to handle difficult people • Termination of employment

Module 3: Manpower Planning • How to Conduct a Job Analysis • Writing Job Descriptions and Job Specifica-

tions • Technique to Determine Number of Recruits Module 4: Recruitment and Selection • Understanding personalities to select better • Process of recruitment, selection and interview session • Conducting interviews

Module 5: Training and Development • Reasons to Train Employees • Definition of Training

• How to Conduct Training Need Analysis • Development of Training Plan • Training Implementation • Training Evaluation

Module 6: Appraising Performance • How to conduct appraisal interview • Use appraisal to develop staff • Coach /mentor employees Module 7: Basics of Pay / Benefits • Pay strategy to support business • Basics of pay & benefits programs • Non-cash awards

TARGET AUDIENCE

This course is designed for line managers, super-visors who are non-personnel specialists but who have responsibility or the management of people in addition to their other management tasks.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

29

Writing the Professional HR Policy and Procedures & HR Manual

OBJECTIVES

There are rules and procedures in every company. There are policies that have evolved over time and may, or may not, be written. There are practices and precedents that may be tested in court. These are all good reasons for developing HR Policies and Procedures, and an HR Manual (some might call it an Employee Handbook), but the main reason is that it make good sense to create a manual that re-flects exactly what you intend and that it is available for everyone to see and use. By the end of this course, the participants will be able to: • Make clear the differences between HR Policy,

HR Procedure, and Human Resources Manual • Discuss how to write HR Policies; • Discuss how to write HR Procedures; • Discuss how to write a Human Resources Manual • Point out pitfalls to avoid in writing a Human Re-

sources Manual

Lesson 1: Definitions of HR Policy, HR Proce-dure, and Human Resources Manual • What are a HR Policy, HR Procedure, and a

Human Resources Manual? • Distinction between HR Policy, HR Procedure,

and Human Resources Manual • The Importance of HR Policy, HR Procedure,

and Human Resources Manual • How do you know what to tell your employ-

ees? Lesson 2: Writing HR Policies and HR Proce-dures • Case Study of Simple Policies and Procedures • Legal Implication of HR Policies and how to

avoid the pitfalls • Crafting the right HR Policies and HR Proce-

dures • Do’s and Don’ts based on Cambodian Labor

Law

Lesson 3: Writing Policy Summaries • Statements for a Policy Manual • Statements for an HR Manual • How to write a Policy Summary • Testing and Verifying the Contents Lesson 4: Using a HR Policy, a HR Procedure, and a Human Resources Manual

TARGET AUDIENCE

Executives and managers who need to develop or re-vamp human resource policies, procedures, and a Human Resources Manual as inputs for a handbook or manual.

METHODOLOGY

The trainer will use up-to-date techniques and a variety of training methods, including mini-lectures, group discussions, and visual aids, to give all participants the best opportunities for real practices.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

30

Recruiting, Interviewing and Hiring Smart People

OBJECTIVES

By the end of course, participants should aims to make selection decisions based on facts, infor-mation and not on “gut-feelings”.

• The human resource planning process • The hiring & selection process • Definition and objectives of an interview • The job description • The job specification • The interview process

∗ Before the interview ∗ During the interview ∗ After the interview

• Open-ended vs. Close-ended questions • Prejudices & biases of an interviewer

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

Managers and Executives who have to conduct interviews. All newly-hired Human Resource Executives.

TARGET AUDIENCE

31

Payroll Management and Compensation

OBJECTIVES

After studying this lesson, you should be able to: • Gain insight into current HR practices in payroll

management & compensation programs. • Understand the legal and regulatory require-

ments of a compensation program. • Understand the scope of current changes effect-

ing employee’s salary & compensation program. • Learn how to use necessary tools & techniques

to design & implement payroll management & compensation policy and practices.

Introduction Payroll Management • Components of Payroll • Payroll Management Process • Payroll Outsourcing • Significance of Payroll Outsourcing • Why Payroll Outsourcing Compensation • Evolution of Compensation • Importance of Compensation • Components of Compensation • Types of Compensation Incentive Management

TARGET AUDIENCE

The course is specially meant for HR executives with less than 2 years of experience in salary and benefits administration, line managers and supervisors performing generalist HR functions and small business owners who seek to broaden their HR perspective.

METHODOLOGY

This module is interactive and practical. Activities like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be used to assist participants to learn better

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

32

Practical Training Techniques for HR Professionals

OBJECTIVES

This informative program explores the role of the HRD Department together with the training cycle and its link with business objectives. By the end of course, participants should aims to: • Analyze and assess training needs and eval-

uate how the organization benefits from the training;

• Gain the essential skills in training and facili-tation;

• Acquire the trainer’s skills • Acquire the training cycle • Understand the process and methods of

mapping competencies • Have self-confident for delivering training.

LESSON 1: ROLES & RESPONSIBILITIES OF HRM and HRD

• Definition of Training • Benefits of Training • Characteristics of a HRM in Training • Roles of a HRM as a Good Trainer • Training Skills for HRM

LESSON 2: THE TRAINING CYCLE • Identifying Training Needs Analysis

(TNA) • How to Do a TNA • Writing Learning Outcomes • The Best Training Methods • A Training Plan • Preparing Training Resources

LESSON 3: SESSION PLAN • Importance of the Session Plan • Information of a Training Session Plan • A Structure of a Training Session Plan • Writing an Introduction of a Session

Plan • Writing a Main Body of a Session Plan • A Summary and Conclusion

LESSON 4: DELIVERING TRAINING • Presenting the New Information • Presentation Skills

LESSON 5: SETTING THE STAGE AS A TRAINER

• Visual Aids • Tips for Using Visual Aids • Training Room Layout

LESSON 6: MEASURING THE EFFECTIVE-NESS OF TRAINING

• Reaction level evaluation • Measuring learning during training • Measuring learning back in the work-

place • Long term evaluation • Devising and developing appropriate

questionnaires, analyzing the infor-mation and presenting findings.

TARGET AUDIENCE

This course is designed for everyone in an organi-zation from HR Executive, HR Mangers, and other management personnel handing training process-es in the workplace.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

33

Practical Performance Appraisal and Management for High Achievement

OBJECTIVES

Most organizations have a vision of achieving excellence, of being the very best at what they do. This course is focused on arguably the most important component in achieving that vision: people performance. This engaging course will familiarize delegates with the frameworks surrounding performance management and provide them with the tools and skills necessary or assessing and guiding their contribution to the organization.

Module 1: Frameworks for performance manage-ment

• Organizational effectiveness • Performance improvement • Identification of strengths

Module 2: Designing a performance management system

• 360 degree reviews • Appraising performance and development • Initiating objective-oriented management • Quantitative or qualitative characterisation of

performance • Balance Scorecard • Key Performance Indicators (KPI) • Activity based management (ABM)

Module 3: Effective performance management • Performance management checklist • Motivating staff for better performance • Managing individual and team behaviour • Common performance management errors or

biases

TARGET AUDIENCE

This enlightening course is designed for middle and senior managers, team leaders and those who wish to expertly measure and manage people performance in their organization. The course is also aimed at decision-makers seeking to create a corporate culture which fosters excellence and competitive advantage.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

34

Practical Facilitation Techniques for Manager, Maximizing Involvement and Results

OBJECTIVES

Achieving successful outcomes through the ef-fective facilitation has never been more im-portant. You may need to solve a particular problem, gain consensus to a course of action, or mediate in a conflict. This course enables par-ticipants to design and manage processes that will ensure successful outcomes and to gain the commitment of all those involved.

By the end of course, participants should aims to: • Describe the role of the facilitator • Identify the key task for effective facilitation • Use facilitation skills to achieve optimum re-

sults • Confront and overcome difficult situations • Evaluate the outcomes of the facilitation process.

Lesson 1: Overview of Facilitation • What Is Successful Facilitation? • Thinking about tools and processes • The Facilitation Model

∗ Practice Session ∗ Facilitating a Group to Achieve a Given

Task Lesson 2: The 12 Tasks of Facilitation • Planning an event • Agreeing objectives • Creating the climate for success • Managing the process • Maintaining direction • Monitoring progress • Dealing with fears • Managing conflict • Developing action plans • Summarizing and reviewing outcomes • Giving and receiving feedback • Managing the wider organization Lesson 3: Effective Problem-Solving • Gap analysis – identifying the ‘Gap’

• Overcoming the barriers to effective decision-making • Stimulating creative thinking

Lesson 4: Effective Communication • Practicing active listening, clarifying, questioning,

observing, giving feedback and managing time

Lesson 5: Tools and Techniques • Brainstorming Exercise • Dealing with difficult situations • Evaluating the outcome of facilitation • Action planning.

TARGET AUDIENCE

This course is designed for facilitators, HR Per-sonnel, Line Managers, Learning & Development Professionals, and any others who will be working with groups to achieve change and improve effec-tiveness.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

35

Practical Negotiation Skills for HR Professionals

OBJECTIVES

Negotiation Skill is a key element of people man-agement. Within the workplace, multiple issues may arise requiring managers / supervisors to balance staff needs and business productivity. To avoid loss of staff morale and high turnover, managers / super-visors must fine-tune their people management skills by using negotiation techniques towards achieving a “win-win” situation – for the organization as well as the employees. This program aims to pro-vide an understanding of negotiation skills within the workplace environment. By the end of the course, all participants are ex-pected to: • Differentiate between several conflict-

management approaches and develop suitable negotiation strategies;

• Negotiate effectively and achieve expected out-comes.

• Key elements for effective negotiation ∗ Understanding how disputes develop ∗ Different approaches and processes in dis-

pute resolution ∗ Choosing a dispute resolution process ∗ Preparing negotiations ∗ Analyzing needs and reviewing positions: ob-

jectives, issues, research, members’ infor-mation etc.

∗ Internal social partners’ processes: mandate, team, information and decision-making pro-cesses, implementation etc.

• The negotiation process ∗ The negotiation process ∗ Understanding positional and needs-based

negotiation ∗ Alternatives to a negotiated agreement ∗ Exploring how to maximize joint value and

achieve optimum settlements ∗ Costs and benefits of different styles of negotiating

• Practicing negotiation skills ∗ Identifying and practicing the behaviors of ef-

fective negotiators ∗ Negotiation role play

TARGET AUDIENCE


METHODOLOGY

The training will use the participatory approach to give opportunity to all participants to share experi-ences, challenges, and best practice in this field intervened by the presentation of the trainer.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

36

Strategic Human Resource Management

OBJECTIVES

Main purpose of this course is to give a broad under-standing of the modern concept and practices of ‘Strategic HR Management’ This effective programme provides participants with the knowledge, skills and techniques required to effectively manage, develop and utilise human resources in an organisation. It will also familiarise participants with the principles and techniques of human resource management, manpow-er planning and career development.

∗ Scope of strategic Human Resource functions – what it means to be ‘strategic’ versus ‘administrative’

∗ Strategic HRM and & manpower planning ∗ Mission, vision and value statements ∗ Hiring the best ∗ Training & Developing for tomorrow’s needs ∗ Careering development programme ∗ Succession planning for business continuity ∗ Compensation & benefits ∗ Enhancing employee-management communica-

tions & relations ∗ Effective performance management for organisa-

tion’s development ∗ Key characteristics of strategic organizations ∗ Expanding human resource management horizons

TARGET AUDIENCE

This highly recommended programme is designed for HR managers, HR specialists, HR practitioners, per-sonnel/training managers and those who are involved in the manpower and career development operation.

METHODOLOGY

This program is participative and practical. Emphasis on learning through experience, both from struc-tured exercises and group discussions lead the way to effective understanding.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

37

Developing Leader from Within

OBJECTIVES

At the end of this course, the participants will be able to: • dentify competencies and clarify values for

planning and managing a succession program • plan for, and quickly fill, crucial vacancies at all

levels • assess current and future needs • build and preserve their organization's intellec-

tual capital

• Human Resource Planning • Human Resource Planning Process • What is succession planning? • When does your organization need a Succession

Planning and Management Program? • Succession vs replacement • Specific procedures for talent management • Objectives of succession planning • Succession planning and workforce planning • Important Considerations for Succession Plan-

ning • Roles and involvement in succession planning • Planning: internal discussion • Identify potential internal candidates • Implementation of the Succession Plan • Advantages and disadvantages of internal candi-

dates • Development of Internal Candidate Pool • Human Resource Development Components • Internal or external? • We want to Become an Employer of Choice • Succession planning process • Leadership development • Effective succession plan

TARGET AUDIENCE


METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

LEADERSHIP & SUPERVISORY SKILLS

39

Organizational Leadership

OBJECTIVES

• This 2-day Organizational Leadership training course increases participants’ awareness of their current leadership style and abilities. The more leadership styles they have, the more situ-ations they can handle. They will also appreciate the impact their leadership style has on those who work with them. The Leadership course then provides them with a tool-kit of ideas to in-crease their leadership skills back in the work-place.

After this Leadership course, the participants will: • gain greater understanding of leaders responsi-

bilities. • create and maintain an efficient, effective, and

motivated team. • build an effective vision for the organization. • improve their ability to communicate with the

team and your customers. • strengthen their techniques for managing the

team • apply the necessary tools for those function it is

to manage, supervise or lead a team to achieve and maintain peak performance

• Overview and introduction to leadership • The changing concept of leadership • Power and authority • Leader vs manager • Management and leadership • Theories of leadership • Traits, styles and skills of leadership • Situational leadership model • Seven leadership competencies • Requirements for an effective vision • Managing complex change • Key characteristics of Charismatic Leaders • Transactional and Transformational Leader-

ship • Contemporary leadership roles • Self-leadership • Effective leadership characteristics • Improving your own leadership capabilities

and self growth

TARGET AUDIENCE

This Organizational leadership training course is designed to help all managers, supervisors and leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES

Direct members : $150/person Indirect members : $180/person Non–members : $200/person All fees quoted are subject to change. CONTENT COVERED

40

Becoming a More Effective Manager

OBJECTIVES

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and de-velop their staff - the list goes on! After having attended this workshop you will go back to the workplace with a toolbox full of manage-ment skills that you can use to guarantee your suc-cess in managing yourself and others. The seminar aims at providing the following key points: • Emphasize the need to be effective at work. • Introduce positive attitude and behavior. • Introduce ways to assess one’s own effective-

ness. • Identify the skills needed to improve their effec-

tiveness. • Introduce appropriate forms of development and

a plan of personal development.

1. The need to be effective • What’s effectiveness? • Why do managers need to be effective? •

2. The ways to be effective • Shifting to a positive attitude and behavior • Assessing your effectiveness • Choosing personal development methods • Implementing development plan

3. Essential skills for effective managers 4. Ways to improve effectiveness 5. Personal development

TARGET AUDIENCE

“Becoming A More Effective Manager” is de-signed for those who manage groups of people, including: - business owners of small and medium sized en-terprises (SME); - managers at any level who want to become more effective managers.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

41

Being an Effective New Manager

OBJECTIVES

This course provides the knowledge, skills and tech-niques required to effectively manage, develop and utilize human resources in an organization. This inter-active course helps new managers, or those with some experience, who want to further develop skills, learn and practice both people skills and management skills to develop good performance from the team. This workshop will help participants to explore the skills / competencies gaining commitment, managing performance, nurturing talent and ensuring team members contribute effectively to meet organizational results.

• Roles of a manager • Effective Communication with your team, your

managers and your customers • Performance Management & Leadership Styles • Motivate your team • People skills for the workplace • Running effective team meetings • Delegating • Coaching your team • Organizing work • Planning and time management • Resolving conflict • Being assertive as a manager • Stress management

TARGET AUDIENCE

All new managers or those working towards becom-ing a manager, supervisor, team leader, frontline manager or customer service supervisor. Managers or supervisors with experience who want to en-hance their skills and knowledge. All other people who would benefit from an increased ability to meet the outcomes of this course.

METHODOLOGY

This program is essentially participative and prac-tical. Emphasis on learning through experience, both from structured exercises and group discus-sions lead the way to effective understanding.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

42

Supervisory Management and Managing People Successfully

OBJECTIVES

This highly interactive course, using the best meth-ods, will provide you with the skills to enable you to maximize the performance of your team. Designed for managers, team leaders and senior/executive secretaries who manage others and are looking to enhance their own effectiveness as well as the performance of their team; and by the end of this course, participants expect to:

• Define what is required of you in their capac-ity as a supervisor;

• Meet the demands of their workload; • Confidently manage the team; • Provide leadership to achieve greater

productivity from their team; • Motivate others and support their develop-

ment; • Handle difficult situations and conflict with

confidence; • Communicate successfully; • Delegate effectively.

• DEFINING YOUR RESPONSIBILITIES AS A TEAM LEADER ∗ What is required of you? – Your role and re-

sponsibilities ∗ Meeting the needs of your manager and team ∗ Getting the best from your team and individuals ∗ Balancing your personal workload with the demands of your supervisory role

• SUPERVISING PEOPLE AND MANAGING ∗ Performance ∗ Setting goals, objectives and standards of

performance ∗ Using the strengths of every team member ∗ Giving and receiving feedback, criticism and

praise • OVERCOMING PEOPLE PROBLEMS

∗ Dealing with difficult people ∗ Assertiveness and the supervisor ∗ Supervising people you used to work with

• MOTIVATING AND LEADING YOUR TEAM ∗ Developing your leadership qualities ∗ Gaining commitment from your team ∗ Motivating the team ∗ The dynamics of successful teams ∗ Establishing a positive and productive en-

vironment • EFFECTIVE COMMUNICATION

∗ Overcoming barriers and communicating well with others

∗ Briefing your team with confidence ∗ Giving and receiving instructions

• IMPROVING INDIVIDUAL AND TEAM EF-FECTIVENESS ∗ Managing office performance and efficien-

cy ∗ Managing your own time ∗ Successful delegation and team develop-

ment ∗ Prioritizing and planning workflow ∗ Encouraging team organization

• PERSONAL DEVELOPMENT ∗ Formulating a personal action plan

TARGET AUDIENCE

All levels of executives and managers who are in charge of or involved in office organization and management.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

43

Planning and Controlling Skills for Supervisors

OBJECTIVES

By the end of this course, participants aim to: • Know why work management is required; • Describe the various component parts of work

management; • Use control and tracking mechanisms; • Understand the process of controlling steps effectively

• Work Management Process • Documents & Deliverable of Work Plan • Planning Techniques • Scheduling & Resourcing • Jobs Control Overview • Controlling Process • Reporting & Control Structures • Corrective Action

TARGET AUDIENCE


METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

TARGET AUDIENCE


METHODOLOGY

This module is interactive and practical. Activi-ties like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be used to assist participants to learn better

DURATION

14 Hours (2 Days)

COURSE FEES


OBJECTIVES

Participants can design and plan for monitoring and evaluation with the participation of beneficiaries.

• Decide & plan a systematic monitoring system for workplace

• How to manage contingency • Developing framework for • Different types of indicators • Participatory monitoring and evaluation (PME) • Reporting & using PME data • Application and special consideration in using

PME

CONTENT COVERED

Monitoring and Evaluation Skills for Managers

44

EQ Skills for Managers

OBJECTIVES

Gain the ability to recognize and positively man-age emotions in yourself, in others and in groups! The emotional intelligence is a powerful key to ef-fective leadership. This valuable seminar delivers the in-depth knowledge and practical skills you need to ensure that you are a strong, emotionally intelli-gent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader. You will also keep current on cutting-edge develop-ments in leadership theory and practice, to help you better collaborate and manage conflict. By the end of this course, participants expect to:

• Gain an honest and accurate awareness of yourself

• Monitor and adapt your own emotions and behaviors for your benefit and that of your team and department

• Generate buy-in by crafting an emotionally resonant, inspiring vision

• Be more decisive with emotionally intelli-gent decision-making techniques

• Create an atmosphere that fosters emo-tional intelligence

• Have a positive influence on the emotions and motivation of others

• Create cohesive, emotionally intelligent teams

1. What Is Emotional Intelligence? • Why emotional intelligence is important to effective

leadership • Case studies: examples of high and low emotional

intelligence in the workplace 2. Understanding and Managing Myself

• Self-assessment exercise:—my emotional compe-tency profile —my self-awareness inventory

• What makes people act the way they do • How to manage anxieties and self-doubts as a

leader • How to enhance my self-awareness and self-

management skills • How to come back from a setback

3. Self-Assessment of My Relationships • How to build emotionally intelligent rela-

tionships • Reflection exercise and action planning

4. Leading with Emotional Intelligence • Creating vision with emotional intelligence • Delegating with emotional intelligence • Influencing and motivating with emotional

intelligence • Coaching and confronting with emotional

intelligence 5. Understanding and Managing Team Dynamics

• Assessment of my group • What are the typical behaviors of people in

groups • Creating an organizational culture with

emotional intelligence • Promoting collaboration and consensus

through emotional intelligence • Handling adverse group dynamics with

emotional intelligence • Managing group emotions during conflict

and change • Group dynamic exercise

TARGET AUDIENCE

Leaders who want to create an emotionally healthy, productive workplace and organizational culture, as well as enhance their ability to form trusting relationships. Managers and HR profes-sionals will particularly benefit from this seminar.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

45

Leadership Skills for Supervisors

OBJECTIVES

This course is aimed at sharing with anyone who has a desire to excel in business a mix of ideas, skills and techniques that have been developed, tried, tested and practiced over a number of years. Improve their ability to cope with the various difficult situations in industrial sectors that are unavoidable in their day-to-day dealings at the workplace and with their customers. Participants will understand the tools necessary for those whose function it is to manage, supervise or lead a team to achieve and maintain peak performance.

At the end of this course, participants should aims to:

• Explain principles of leadership; • Build a leader’s image; • Manage people effectively; • Build up effective communication skills; • Run successful team meetings; • Use coaching and counseling skills to de-

velop staff; • Apply the necessary tools for those func-

tion it is to manage, supervise or lead a team to achieve and maintain peak perfor-mance.

• Lesson I: Overview of Leadership ∗ The Supervisor as A Leader ∗ The Motivation to Succeed – The DAC ∗ The 30 Attributes of a Star Performer ∗ Principles of Leadership ∗ Assessing Your Leadership Style

• Lesson II: Behavior Modeling as a Leader ∗ Factors Affecting a Leader’s Image –

APVEAD ∗ The Five Steps to Building a Leader’s Image

∗ Assess the Existing Product/Service ∗ Decide on the Required Working Image

∗ Eliminate Sign of a Poor Working Image ∗ Develop a Positive Personality ∗ Become Time Efficient

• Lesson III: Effective People Management and Communication Skills

∗ What the Managerial Roles are Im-portant to New Role or Leaders

∗ The Functions of Business Manage-ment

∗ The Five Basic Needs of Every Em-ployee

∗ The Four Elements of Effective Com-munication

∗ The Important Areas of Communication • Lesson IV: Running Successful Team Meetings

∗ The Five ‘Success’ Elements ∗ The ‘Objectives’ of a Successful Meet-

ing ∗ The Degrees of Behavioral Control ∗ Have Courage and Conviction

• Lesson V: Coaching and counseling skills ∗ Clarification of Counseling Skills ∗ Appropriate Uses of Counseling at

Work ∗ Clarification of Coaching Skills ∗ Appropriate Uses of Coaching Skills

TARGET AUDIENCE

HR Personnel who have not had any formal training.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

46

How to Sharpen Your Business Plan Writing

OBJECTIVES

Writing a Practical Business Plan is designed for business owners and managers who need to know how to write creative a successful business plan for their organization so the plan can be a useful man-agement tool. During this course, participants will learn the importance of business plans, the key re-quired elements of a basic plan and data that must be included. A business plan will give lenders and financial backers a full picture, give a “road map” for future direction, help anticipate capital and equip-ment needs, and help you measure progress and anticipate problem areas. Participants are required to possess knowledge in management, marketing and finance. In addition, they should have level of experience to apply what they learn to their work activities.

Lesson 1: Market analysis and marketing plan mak-ing

• Market Analysis • Identifying competitive devices • Identifying business objectives • Marketing plan making

Lesson 2: Operation and production plan making • Roles of operation and production plan in the

business plan • Components of operation and production plan

making • Process of operation and production plan

making

Lesson 3: Financial plan making • Roles of financial plan in the business plan • Components of financial plan • Process of financial plan making • Considerations on financial aspects

Lesson 4: Writing the Business Plan

TARGET AUDIENCE

The practical program is aimed at directors, senior managers, executives and those who are actively involved in business planning. It is also aimed at future candidates interested in exploring new mar-ket strategies.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

47

Business Analysis Skills for Managers

OBJECTIVES

This course is concerned with some of the essential aspects of business analysis. Key areas include un-derstanding the business strategy, analyzing the business area and identification of necessary busi-ness process changes. By the end of this course, participants expect to:

• Describe how a business strategy is devel-oped

• Use strategic analysis techniques • Explain techniques to investigate an or-

ganization’s business systems • Describe an approach to improving busi-

ness system • Use techniques for the analysis and mod-

eling of business systems • Describe how recommendations for busi-

ness improvement may be identified • Use investment appraisal techniques • Explain the importance of assuring the

business case once the changes have been implemented.

1. Overview of Business Analysis • What is business analysis? • Review the major tasks performed by

the business analyst. • Define the essential skills needed to per-

form their tasks. • Business analysis approach

2. Strategic Analysis • Identifying the business domain • Internal and external environmental

analysis - SWOT analysis • Overview of areas of strategy • Critical Success Factors • Key Performance Indicators

3. Understanding the Situation / Issues • Stakeholders analysis • Overview of investigative techniques • Representation of the business situation

4. Business Perspectives • Identifying business perspectives • Defining business perspectives • Identifying and resolving conflicts

5. Analyzing and Modeling Business Activities

• The business activity model • Identifying activities and dependen-

cies • Business rules and constraints

6. Identifying Potential Solutions • GAP analysis – comparing ideal and

existing business systems • Defining a new business model • Identifying IT requirements to support

the new business model 7. Making the Business Case

• Structure • Identifying options for business

change • Identifying costs and benefits • Impact analysis • Risk analysis and management • Presenting the Business case

TARGET AUDIENCE

This course is designed for all managers who are responsible for reviewing requirements, managing the business analysis efforts, overseeing the test-ing efforts, or obtaining sign-off on the business analysis deliverables.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

48

Building a Powerful and Successful Work Team

OBJECTIVES

At the end of the course delegates will be able: • l To improve the overall communication and coordination of the work • l To build stronger teams and manage effective

teams • l To allow participants to be more creative in team

work • l To improve a team’s performance

TARGET AUDIENCE

Managers, supervisors & human resource personnel who are responsible to conduct / facilitate performance appraisals and monitor employee performance levels for productivity and results.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

• INTRODUCTION • OBJECTIVES • GROUND RULES • PROBLEMS AND SOLUTIONS • FEELING ABOUT WORKING IN TEAMS • THE 3 ENVIRONMENTS • TEAM WORK PRINCIPLES • TEAMS AND TEAMWORK • HOW TO BUILD A TEAM • QUALITY OF A GOOD TEAM • TEAM PROFILE • BEING CREATIVE • DEAL WITH CONFLICT • TEAM FAILURE • TEAM BEHAVIORS AND TEAM SUBVERTING • BEHAVIORS • ELEMENTS OF CO-OPERATION • ACTION PLAN • FEEDBACK • EVALUATION

49

Preparing and Writing Report For Executives and Managers

OBJECTIVES

Participants will be able to write clear, concise and comprehensive technical reports which will suit any industry. The course will help provide technical ide-as and information that will assist and guide the par-ticipant of the correct way of writing technical re-ports .

Introduction to Stages of Report Writing Stage 1: Investigation Drawing the need and awareness Selecting the right material Stage 2: Planning Defining your aim Organize with clarify according to paragraphs, headings, etc. Stage 3: Writing; Structuring the Document How is a good structure like? Getting the readers’ interest Language use: tenses, clarify, brevity, etc. Stage 4: Presenting the Report on Paper Report Professionally Proofreading Detecting and correcting common mistakes

TARGET AUDIENCE

Executives, officers, office personnel and whoever needs to produce reports when working.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

50

Human Relations and Building Work Relationship

OBJECTIVES

Dealing effectively with people is an enormous asset in both work and personal life. The objective of this training is to show and teach the participants how they can become more effective in their work and personal life through knowledge of and skills in hu-man relations.

Understanding and Managing Yourself Human Relations and Yourself Self-Motivation and Goal Setting Problem Solving and Creativity Achieving Wellness and Managing Stress

Dealing Effectively with People Communicating with People Handling Conflict and Being Assertive Getting along with Your Manager, Coworkers, and Customer Developing Cross-Cultural Competence

Developing Career Thrust Choosing a Career and Developing a Portfolio Career Developing Good Work Habits Developing Self-Confidence and Becoming a Leader

Managing Your Personal Life Managing Your Personal Finance Finding Happiness and Enhancing Your Personal Life

TARGET AUDIENCE

Major audience for this course is managerial, pro-fessional, and technical workers who are forging ahead in their careers.

METHODOLOGY

The trainer will use up-to-date training techniques and a variety of training methods, including lec-tures, group discussions, case studies, problem solving exercises, and visual aids, to give all par-ticipants the best opportunities for learning about human relations.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

51

Organizational Change Management

OBJECTIVES

The only constant in the business world is change. Whether anticipated or enforced, it is the board’s responsibility to define and communicate the goals of change, to direct the change process and to en-sure that the goals are achieved. This course will provide delegates with an insight into the forces of change and the crucial factors required for success. After the course, participants will be able to:

• explain the nature of change; • determine the roles of managers in planning

and implementing changes; • identify the difficulties in implementing

changes; • apply steps in a model of changes manage-

ment in organizations.

Module 1: Changes and the roles of the managers - The nature of change - The roles of managers in management of changes Module 2: Why having difficulties when making changes - Subjective reasons from the managers - Objective reasons from the environment - Difficulties in organization's life Module 3: Implementing changes successfully - The model of successfully implementing changes - Application of the model of planning & imple menting change - Essential skills for managing change

TARGET AUDIENCE

The course is designed for business owners, man-agers of small and medium sized enterprises.

METHODOLOGY

A learner-centered methodology is applied in this management training seminars to promote maxi-mum participation of learners. Training/Learning activities give conditions for learners to use their available experiences, abilities, and skills in order to change their attitudes as well as behaviors at work.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

52

Being a Motivational Manager

OBJECTIVES

The course aims to provide participants the follow-ing key points. At the end of the training participants will learn 1. matters concerned with employees’ motives in

business; 2. basic reasons of motivation 3. changing workforce attitude 4. active solutions for motivation

Part 1 – Business difficulties concerned with employees • Working spirit/attitude • Quality of work

Part 2 – Understanding employees to motivate them • Working purpose • Daily difficulties encountered at work

Part 3 – Basic solutions for motivation • Training • Delegating • Empowering

TARGET AUDIENCE

The “Motivating People” course is developed for business owners and/or business managers. Others will not be able to apply motivating methods effec-tively because they do not have working conditions that pertain to the course material.

METHODOLOGY

Lecture, group activities and discussions, case studies, participative and practical and structured exercises will be used.

DURATION

2 days

COURSE FEES


CONTENT COVERED

53

Building and Maintaining Good Workplace Cooperation

OBJECTIVES

The success of a particular department is highly de-pendent on the effectiveness of the manager managing the department. This course aims to provide useful insights into the na-ture of management and the challenges facing manag-ers. It enables participants to develop their confidence, skills and effectiveness as managers.

Session 1: WORKPLACE COOPERATION: An Overview • Workplace Cooperation • Benefits of Good Workplace Cooperation • Steps to establish a Workplace Cooperation Mechanism • Elements of a Workplace Cooperation Mechanism • How to make a mechanism of Workplace Cooperation

a Success Session 2: WORKPLACE COOPERATION, SOCIAL DI-ALOGUE AND INDUSTRIAL RELATIONS • Workplace cooperation: What does it mean? • Social Dialogue: What does it mean? • Industrial Relations • Why should we encourage workplace cooperation? • How to overcome the resistance to change in estab-

lishing a Workplace Cooperation Mechanism Session 3: WORKPLACE COOPERATION : Main Forms of Workplace Cooperation • Information sharing: One-way communication • Information sharing: Two-way communication • Consultation • Joint decision-making • Collective bargaining • Other forms of workplace cooperation

TARGET AUDIENCE

Newly appointed managers, Executives & Manag-ers without formal training in management skills.

METHODOLOGY

This module is interactive and practical. Activities like short-lectures, group discussion and case studies will be used in each session to enhance the knowledge and understanding of the partici-pants.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

Session 3: WORKPLACE COOPERATION : Grievance Procedure • Getting Started • What is a grievance? • What is a procedure? • What is a grievance procedure? • Why have grievance procedures? Session 4: CAMBODIAN LABOR LAW AND WORK-PLACE COOPERATION • Internal Rule • Mass Lay-Off • Collective Bargaining Agreement • Overtime Work

54

Management Perspective Skills

OBJECTIVES

To facilitate management with a better understand-ing of the attitude/skills required to motivate staff and create a more positive work environment in or-der to achieve company objectives.

• What makes a good manager? • Professionalism in the work place

• Class discussion using a case study • Creating a positive work environment

• Positive attitude • Types of managers

• Attitude towards problem solving • Group discussion/presentation on characteristics of each type of manager

• Managers as role models

• Negotiation outcomes • Class discussion of a common everyday negotiation situation. • Win-win, win-lose, lose-win, lose-lose • Group discussion/presentation for each negotiation outcome

• Managing different types of staff

• Group discussion/presentation on managing each type

TARGET AUDIENCE

Team leaders, first-line managers, supervisors and anyone with people management responsibilities

METHODOLOGY

Management Perspective Skills offers a program which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences. The program also includes a range of case studies, management games and sim-ulations, discussion exercises, self-assessment in-struments.

DURATION

2 days

COURSE FEES


CONTENT COVERED

FINANCIAL MANAGEMENT

56

Practical Budget Planning and Costing

OBJECTIVES

A company cannot plan unless it understands its costs. By understanding the various facets of the cost accounting process, managers and executives will be able to create an efficient cost analysis sys-tem to better control and measure an enterprise's business functions and bottom line. This course is designed to discuss the main fea-tures of cost and management accounting and its applications in a business enterprise. It is essential for managers and executives of a firm to know how cost accounting information can be organized, so that quality decisions could be made.

• OVERVIEW OF COST & MANAGEMENT AC-COUNTING ∗ Differences between financial accounting and

management accounting; differences between marginal costing and absorption costing; con-cepts of relevant costs; benefits of standard costing and budgetary control.

• BUDGETING AND VARIANCE ANALYSIS

∗ Interpretation, investigation, and limitations: Labour and materials.

• COST VOLUME PROFIT (BREAK EVEN) ANAL-YSIS ∗ Cost behavior; fixed costs; variable costs;

semi-variable costs; break even analysis; con-tribution; margin of safety.

• SHORT TERM DECISION MAKING ∗ Decision criteria; applications acceptance of

special contracts; most efficient use of scarce resources; make-or-buy decisions; closing or continuance of a section or product.

• ACTIVITY BASED COSTING ∗ Characteristics and applications of ABC with

Case Examples.

TARGET AUDIENCE

Managers and executives who need to know how basic accounting work, and apply accounting relat-ed techniques when making business decisions.

METHODOLOGY

As the focus is on decision making process, partici-pants would not be required to understand the bookkeeping process and the preparation of finan-cial statements. Instead, after the completion of the course, they are required to know how to apply vari-ous analytical techniques to make quality decisions. Note: Participants are required to bring calculators.

DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

57

Practical Internal Audit for Auditors and Accounting Professionals

OBJECTIVES

This course shall be able to understand about pro-cess and procedure of internal audit with an aim to improve internal productivity within any firms. To achieve this objective, this course shall present: • Objective of Internal Audit • Procedure of preparing Internal Audit • Graft of Internal Audit • Process of Internal Audit implementation • Significant factors and insignificant factors required by Internal Audit • Keep track, control, and re-evaluate all required

points to audited firms for improvement.

• Understanding the nature, purpose and scope of auditing and internal review

• Identify risks, describe the procedures undertaken in the planning process

• Practical Internal Audit Implementation • Evaluate findings, investigate inconsistencies,

modify the work program as necessary, and pre-pare appropriate reports, including recommenda-tions to enhance business performance.

TARGET AUDIENCE

All levels of accountants, financial executives and managers, internal auditors who are in charge of or involved in financial transactions.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

58

Practical Financial Reporting for Accountants

OBJECTIVES

To build on the basic techniques in preparing Finan-cial Statements and to develop knowledge and un-derstanding of more financial accounting concepts and principles. Participants will be required to apply this understanding by preparing and interpreting fi-nancial reports in a practical context.

• Financial reporting framework • Reporting performance and revenue recognition • Cash flow statements • Accounting for non current assets • Inventories and constructions contracts • Accounting for leases • Accounting for contingencies • Post balance sheet events and related party

transactions

TARGET AUDIENCE

This course is designed for managers, directors and those personnel involved in the preparation, use and interpretation of financial accounts.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

59

Fundamentals of Accounting for Non Financial Executives

OBJECTIVES

Accounting, they say, is the language of business. It is the art of analyzing, recording, summarizing, re-porting, reviewing, and interpreting financial infor-mation. No matter what language they speak, busi-nessmen around the world use accounting to keep track of the performance of their businesses. Would-n’t you want to learn it?

A – Introducing Accounting and Financial Statements • What is accounting? • Who uses accounting information? • Financial statements • How different business entities present accounting information?

B – Financial Statements

• The Balance Sheet and Its Components • Understanding the balance sheet • The accounting Equation • The components of the balance sheet • The transaction behind the balance sheet

• The Income Statement • Understanding income statements • The income statement illustrated • Transactions that affect the income state-

ment C – Preparing and Using a Statement of Cash Flows

• What is a statement of cash flows? • Cash and cash equivalents • The statement of cash flows illustrated

D – Double-Entry Accounting

• The general journal • The general ledger • Adjusting journal entries • Closing journal entries

E – Using Financial Statements for Short & Long-term Analysis • Short-Term Analysis

• Using short-term ratios • Current and quick ratios • Working capital • Composition of assets

• Long-Term Analysis • Quality of earnings • Rate of return on investment • Sales-based ratios or percentages • Earning data • Long-term debt position • Dividend data • Footnotes

D – Budgeting for Your Business • What is a budget? • Planning & Control • Advantages of budgeting • The master budget • Sales budget • Capital budget • Budget income statement • The cash budget

TARGET AUDIENCE

This course is designed for managers, directors and those personnel involved in the preparation, use and interpretation of financial accounts.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

60

Practical Cambodian Taxation in 2012

OBJECTIVES

After finishing this course, all participants will be able to understand and to conform to the rules and regulations concerning the opening and operating a business in Cambodia as follows:

• Know the rules and regulations on how to register a business,

• Choose the right form of business to oper-ate,

• Know how to fill in tax declaration form • Pay tax in the right amount and at the right

time, • Minimize the risk of being penalized by tax

administrator, • Manage his/her own everyday business

operation in the most highly competitive way from the tax administration point of view Conform to other rules governing business operation

LESSON 1: DOING BUSINESS IN CAMBODIA • Choose the right form of business to operate:

∗ Sole proprietorship ∗ Partnership: General Vs Limited partnership ∗ Corporation: Private Vs Public

• Rules and regulations governing the business registration ∗ License from the Ministry of Commerce ∗ License from the Specialized Ministry ∗ License of Exploitation from the City Hall/

Municipality ∗ Tax registration – General Department of

Taxation • Cambodian Tax Regime

∗ Self assessment (real) regime ∗ Estimated regime ∗ Type of tax in Cambodia and its meaning

LESSON 2: TAX ON PROFIT - MINIMUM TAX - PREPAYMENT OF PROFIT TAX

• Object of tax • Taxable income Vs non-taxable income • Deductible expense Vs non-deductible

expense • Tax rate and calculation method • Prepayment of profit tax • Minimum tax • Case study

LESSON 3: WITHHOLDING TAX • Concept of tax • Object of tax • Tax rate • Withholding agent • Exercise

LESSON 4: VALUE ADDED TAX • Concept of value added • Taxable supply Vs non-taxable supply • Tax rate and calculation method • Case study

LESSON 5: TAX ON SALARY • Taxable and tax exempted salary • Tax rate and calculation method • Exercise

LESSON 6: OTHER KINDS OF TAX • Tax on accommodation • Public Lighting Tax • Excise tax • Patent Tax • Stamp Tax • Others

TARGET AUDIENCE

Newly appointed managers. Executives & Manag-ers without formal training in management skills.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

OPERATIONS MANAGEMENT

62

Technical Project Management

OBJECTIVES

In order to continually succeed, business must keep adapting to changing circumstances. Project Man-agement is the key driver of change within an or-ganization. This program is designed to equip dele-gates with all the tools and knowledge necessary to become successful project managers. By the end of this course, participants will: • Create a working definition of the term “project

management.” • Identify the distinguishing characteristics of pro-

jects versus other processes in an organization. • Determine how each of PMI’s Nine Project Man-

agement Knowledge Areas can help improve project performance.

• Recognize the components of a project charter and how to be appropriately scale them based on the size of a project.

• Understand the role of the Triple Constraint in project management and apply it in determining project scope.

• Calculate the critical path for a project and de-velop a strategy for keeping the project on track.

• Differentiate milestones from other project activi-ties and use milestones to help track and man-age project progress. Effectively manage project risks.

• Create a communication plan for reporting pro-ject progress and issues.

• Capture valuable project lessons learned and utilize them to define and improve project man-agement practices within your organization.

• Develop an action plan for continuing to expand participants’ project management knowledge.

TARGET AUDIENCE

This practical program is designed for managers, engineers, project managers and other decision making personnel who are now or who plan to be involved in any phase of project management.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

• Definition of the term “Project Management” • The Distinguish between Characteristics of Pro-

jects and Processes in an Organization • Nine Project Management Knowledge • Areas of PMI • The Components of a project charter • The role of the Triple Constraint in project man-

agement • Use of Milestones Tools and Techniques • Building successful communication • Directing and Evaluating the Project Planning

Process

63

Practical Purchasing and Inventory Management

OBJECTIVES

Inventory Management Techniques is an intensive course for those who want to understand and imple-ment the essential tools for managing inventory in the supply chain. Participants are shown how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving reductions in in-ventory; eliminate wasteful costs; avoid internal problems that limit performance; obtain added value for money. By the end of this course, participants will:

• To give knowledge of effective inventory operations in the supply chain • To enable analysis & examination of current

operations • To make organizational improvement

• The Supply Chain • The Supply chain definitions, history and key

aspects • Relationships and material flows in the chain

• Products & Stock • Product Classification • Inventory costs and service

• Replenishment Methods • How much stock should be held? • Replenishment methods for independent de-

mand • Other Replenishment methods

• Demand Forecasting • Demand Forecasting • Stock Coding • Stock Recording • Stock Checking • Improvements

TARGET AUDIENCE

This practical program is designed for inventory, stock, supply chain, logistics, warehouse, and dis-tribution supervisors / managers; and owners, op-erators and directors of companies who hold stock and inventory.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

PERSONAL EFFECTIVENESS

65

Planning and Priority Management for Managers

OBJECTIVES

By the end of this course, participants will be able to: • Plan and prioritize each day’s activities in a

more efficient, productive manner • Overcome procrastination quickly and easily • Organize your workspace and workflow to

make better use of time • Delegate more efficiently • Plan meetings more appropriately and effectively

Lesson One: Goal Setting • The Three P’s • S.M.A.R.T. Goals • Prioritizing Your Goals • Visualization

Lesson Two: Prioritizing Your Time

• The 80/20 Rule • The Urgent Versus Important Matrix • Assertiveness

Lesson Three: Planning Wisely • Creating Your Productivity Journal • Maximizing the Power of Your Productivity

Journal • The Glass Jar: Rocks, Pebbles, Sand, and

Water • Chunk, Block, and Tackle • Ready, Fire, Aim!

Lesson Four: Tackling Procrastination • Why We Procrastinate • Nine Ways to Overcome Procrastination • Eat That Frog!

Lesson Five: Organizing Your Workspace • De-Clutter • Managing Workflow • Dealing with E-mail • Using Calendars

Lesson Six: Delegating Made Easy

• When to Delegate • To Whom Should You Delegate? • How Should You Delegate • Keeping Control • The Importance of Full Acceptance

Lesson Seven: Meeting Management • Deciding if a Meeting is Necessary • Using the PAT Approach • Building the Agenda • Keeping Things on Track • Making Sure the Meeting Was Worthwhile

TARGET AUDIENCE

This program is highly recommended for supervisors, executives, assistant managers, managers and those whose jobs require time management skills

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

66

Strategies for Developing Presentation Skills

OBJECTIVES

By the end of the course, all participants will: • Increase self-confidence in public speaking • Organize and write ideas into a public

speech format • Get familiar with common problems and identi-

fy steps to overcome speaking anxiety • Effectively Present your speech and

presentation with passion

Lesson 1: Introduction to Public Speaking • Definition of Public Speaking • The Importance of Public Speaking • Who is a speaker?

Lesson 2: Who is Your Audience?

• Why is knowing the audience important? • Audience Analysis

Lesson 3: Getting Started

• The Basis Speech Model • The Topic • The Purpose • The Body

Lesson 4: Completing Your First Draft

• Building an Introduction • The Transitions • The Conclusion

Lesson 5: Creating Your Final Draft

• Editing • Style

Lesson 6: How to Give a Good Presentation

• Before Your Presentation • Beginning Your Presentation • Closing Your Presentation

Lesson 7: Taking Fear Out of Fear

• What are common problems? • Steps to Overcome Speaking Anxiety

TARGET AUDIENCE

All levels of staff who want to increase the positive impact and effect of their presentations.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

67

People Skills for Supervisors

OBJECTIVES

After the course, participants will be able to: • To identify skills which are essential to Good

Interpersonal Relations • To Assess our Personal Level of Interpersonal

Skills • To learn Listening, Feedback and Persuasion

Skills • To learn conflict Resolution Techniques • To apply the interpersonal skills to given situations

• Defining Interpersonal Relations • Key skills including listening, speaking and body

language • Providing Effective Feedback • Persuasion and Persuasion Strategies • Resolving interpersonal conflicts • Key Conflict Resolution Skills • Group discussions and presentations

TARGET AUDIENCE

Managers, Executives, Supervisors and other indi-viduals who are taken with the responsibility as chairperson in an official meeting.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

TARGET AUDIENCE

Managers, executives and other individuals who have to manage relations with internal and external publics.

METHODOLOGY

This module is interactive and practical. Activi-ties like mini-lectures, discussion, games, role-plays, experiential activities and presentations will be used to assist participants to learn better

DURATION

14 Hours (2 Days)

COURSE FEES


OBJECTIVES

Participants are able to run incredible meetings professionally.

• The purpose of parliamentary procedure • Basic rules of parliamentary procedure • Running a meeting effectively • The secretary and minutes keeping • Type of motions in official meeting • Subsidiary motion and its rank • Voting

CONTENT COVERED

Managing Effective and Productive Meeting for High Results

68

Positive Working Attitude for Supervisors

OBJECTIVES

The main objective of this course is to learn to tech-niques to ensure a positive work environment so that every individual working in the organization can contribute fully to the organization’s success.

Participants are able to produce excellent quality of work and high productivity that due to their good and valuable work etiquette.

• Understanding the employer - worker relationship • The role of work in our daily lives • Self Analysis - Attitude & Esteem • Self Motivation • Enhancing productivity and work quality

through communication & time management • Understanding positive an negative attitudes • Learning how to deal with personal down periods

TARGET AUDIENCE

Managers, Executives and Team Leaders who have to deal with problems and solve problems in their daily work

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

TARGET AUDIENCE

This course is suitable for all workers at all levels who wish to enhance their work performance and the performance of their organization.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


OBJECTIVES

From the above assumptions, the course aims at the following: • Help learners to apply an active attitude towards

problem solving. • Help learners improve their self-confidence

when facing problems. • Supply methods to solve problems systematically. • Supply proven and widely used problem solving

Part 1: Recognizing the problem • What is a problem? • Recognizing the problem • Accepting ownership of the problem Part 2: Analyzing the problem

• Stating the problem • Finding the causes Part 3: Choosing and implementing solution

CONTENT COVERED

Analytical and Creative Problem Solving and

Dynamic Decision Making

69

Practical and Professional Business Writing for Managers

OBJECTIVES

By the end of this course, participants aim to: • Introduce principles of effective writing • Learn the importance of effective writing • Reduce our time spent in planning and writing • Convey our ideas in a way to suit the audience

and purpose • Organize the writing for easier understanding • Identify and avoid the common errors in writing • Apply the principles in writing effective letters,

memos, faxes and emails

• The Process of Composition ∗ Principles and importance of effective writing ∗ The POWER tools of writing ∗ How to plan your writing ∗ Choosing the structure for our writing ∗ Writing the first draft ∗ Revising, proof-reading & Audience analysis

• A Review of Basic Grammar ∗ The 8 parts of speech ∗ Punctuation ∗ The correct tenses to use - when and how to use

• The 4Cs of Writing ∗ 4 main Rules of Writing : ∗ Clarity, Coherence, Consistency & Concise-

ness in writing ∗ Mistakes in usage, Troublesome words ∗ Using the right words ∗ Importance of conciseness and brevity ∗ Tautology ∗ How to make the tone of writing work for you ∗ Active / passive voice ∗ Using appropriate phrases ∗ Using the right style, Avoiding ambiguity,

Expletives

• Guide to Organization & Structure: The Paragraphs Characteristics of good paragraphs ∗ How to write clear,emphatic sentences ∗ How to write effective paragraphs ∗ Purpose, Completeness, Unity, Order, Transitions

• Writing Letters / Memo / Faxes Emails ∗ Purpose of business correspondence ∗ Format of Memos, letters, faxes, emails ∗ Do’s and Don’ts of business correspondence ∗ Organization and style, Bad news letters,

Tone of voice

TARGET AUDIENCE

Executives and managers who need to improve their writing skills.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

CUSTOMER SERVICE

71

Caring for Customers

OBJECTIVES

By the end of the course, participants are able to: • Understand how customer service efforts impact

company profits and image and yourself as a service provider

• Apply the strategies of managing customers’ expectations, perceptions and needs

• Identify the strategies to achieve customer confidence

• Understand the importance of personal effectiveness

• Develop a personalized strategy for improving listening and questioning skills

• Be able to handle difficult and dissatisfied customers

• Gain confidence in working effectively with internal and external customers

• Importance f customer service • Knowing and managing our customers - the

“expectations, needs and perceptions ” • Building customer confidence • Personal dimension of service • Effective communications and feedback skills • Putting complaints as “Gift Strategy into Practice ” • Summary, reflection and close • Personal action plan

TARGET AUDIENCE

This course is designed for everyone in an organi-zation; from managers to staff as customer care is a responsibility of every person in an organization.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

72

Handling Tough Customers and Complaints

OBJECTIVES

By the end of this the participants could be able to: • Understand seven steps to transform a dissat-

isfied customer into a satisfied, loyal, long-term customer who knows your company can be counted on;

• Use right away to understand why customers become angry or upset; techniques they can use to calm customers and remain calm them-selves; detailed complaint handling techniques including key words and phrases; plus an im-portant section on how to recover from a diffi-cult call and get ready to give the next caller first-class service.

• Techniques for calming customers • Staying calm yourself • Getting at the problem • Complaint-handling techniques • Handling specific types of problems: • When a caller becomes abusive • When a mistake has been made • When company policies come into play • Recovering after the call

CONTENT COVERED

TARGET AUDIENCE

It’s happened to every customer service rep. They answer the phone or say hello and the customer seems angry or upset right from the start. It’s easy to fall into the trap of taking things person-ally and becoming defensive, angry, or intractable in response.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


73

Techniques and Etiquette of the Business Telephone

OBJECTIVES

On completion of the course, participants will be able to communicate effectively, efficiently and courteously over the telephone which is today’s most common means of modern communication. This powerful tool, if used correctly, can enhance your corporate image and maintain good customer and inter-department relations.

• Understanding the importance of the telephone

• Communication awareness • Listening skills • Creating good corporate image through

telephone etiquette and courtesy • Making and handling calls correctly • Handling complaints • Customer service through the telephone • Establishing a personal directly

CONTENT COVERED

TARGET AUDIENCE

This course is designed to benefit Telephone Operators, Receptionists, Customer Relations Staff, Secretaries and all those who wish to master the effective use of the telephone.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


74

Customer Relationship Management

OBJECTIVES

This Customer Relationship Management course challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Achieving Sustainable Competitive Advantage Through Customer Relations Management Backgrounds and Benefits

• What Customers Expect • Why Retaining Customers is Harder Than Ever

Who Are Your Customers? Assessing Your Own Customer Relationship Performance

• Characteristics of Your Service • People and Systems • Using Gap Analysis • Getting Down to the Detail

The Common Causes of Failure and How to Avoid Them Implementing a Customer Relations Programme

• Planning the Strategy • Total Management Commitment • Knowing Your Customers • Standards of Service • Staff Requirements • Keeping it Going

The CRM Champion Motivating People to Care for Customers Measuring Customer Satisfaction

• The Problems and The Solutions • Designing a Customer Satisfaction Survey

Dealing With Customers Face to Face • The Essential Skills and Attitudes • Knowing How to Respond and Handling Complaints

CONTENT COVERED

TARGET AUDIENCE

Managers, Marketing Professionals, Product Man-agers and other sales and marketing personnel interfacing with marketing.

METHODOLOGY

DURATION

2 Days

COURSE FEES


MARKETING & SALES

76

How to Write a Killer Marketing Plan

OBJECTIVES

In developing the marketing plan, this course also pro-vides an excellent review of the key elements of the marketing process: • Determining the target market for your product or

service, • Dealing with target market’s needs and wants, • Then fulfilling these needs and wants better than

the competition.

The 10-step Marketing Planning Process will include: • How to prepare a business review • Identifying Problems and Opportunities • Setting meaningful sales objectives • Defining target markets • Setting marketing objectives and strategies • Positioning against competition • Marketing mix implementation tools • Marketing plan budget • Execution • Evaluation

CONTENT COVERED

TARGET AUDIENCE

This practical course is designed for marketing managers, executives, supervisors of medium to large firms as well as CEOs of smaller firms who carry the major marketing responsibility and who want to improve their marketing planning skills and those involved with the marketing of customer products and services and business to business products and services.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


77

The Selling Secrets of the sales Superstar

OBJECTIVES

By the end of this course , the participants are expected to: • Understanding the definition of a sale • Understanding the importance of creativity in sell-

ing and how to use it • Understanding the role of the professional sales-

person • Analyzing the ten important steps in the selling

process • Understanding the process of communications • Generate the planning and opening the sales

presentation • Handling objections • Closing the sales • Successful selling by telephone

• Understanding the definition of sale • Understanding the importance of creativity in sell-

ing and how to use its • The role of the professional salesperson • Ten important steps in the selling process • Communications • Planning and opening the sales presentation • Sales presentation Methods • Handling objections • Closing the sales • Successful selling by telephone • A super sale secret

CONTENT COVERED

TARGET AUDIENCE

This course is designed for everyone in an organi-zation from managers to staff as Marketing and Selling Department is a responsibility of an organi-zation selling growth.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


78

Advertising and Effective Promotion Strategies

OBJECTIVES

• By the end of the course delegates will be able to: • learn how to develop a marketing plan • understand the principles of effective Advertising,

Public Relations and Sales Promotion • learn how to create effective commercial advertise-

ments • know the tools of marketing communication mix • learn how companies use public relations to com-

municate with their publics • understand the strategise and apply communica-

tion tools to enhance relations with key stake holders

• Developing a strategic marketing plan • Marketing and the functions of advertising • Developing the advertising strategy • Getting ideas • Creating effective commercial ads • Sales promotion tools and developing a sales pro-

moting program • Public relations Vs advertising • Public relations tool maximising publicity • The role and impact of public relations • Social responsibilities and marketing ethics

CONTENT COVERED

WHO SHOULD ATTEND

Sales and marketing managers and supervisors, PR managers and those who are interested in har-nessing the power of public relations to better achieve organisational goals.

METHODOLOGY

Lecture, Group activities and discussions, Case studies, Participative and practical exercises, Video presentation

DURATION

14 Hours (2 Days)

COURSE FEES


79

Marketing Mixed Strategies

OBJECTIVES

From the above assumptions, the course aims at the following: 1. Reinforce the content from the previous sessions

before moving to the new content. 2. List commonly used marketing objectives. 3. Explain how to identify marketing objectives.

The course includes 3 sections as follows: 1. Part 1: An introduction to the Marketing and Marketing

Mix • What is a Place, Price, Place and Promotion • Get into general understanding of Promotional Mix

2. Part 2: Understanding of Marketing Objectives

• identify marketing objectives • Commonly used marketing objectives • How to identify marketing objectives • Action Plans • Conclusion of Part 2

3. Part 3: Tools to help design the Marketing Mix

• Closing the gap • The readiness state of customers • Bottleneck • Product life cycle • Pull-Push strategy • Conclusion of Part 3

TARGET AUDIENCE

The course on “Quick tools for problem solving skills” is designed for SMEs managers, and team leaders who have to deal with problems and solve problems in their daily work. This means their work relates to:

• forecasting and planning; • daily operations of the business that in-volve teams and working process.

METHODOLOGY

The trainer will apply the following methodology to transfer the course content:

• open discussion; • case study; • self-assessment; • Role play; • brainstorming; • mini-lecture.

DURATION

2 Days

COURSE FEES


CONTENT COVERED

80

Integrated Communication Strategies

OBJECTIVES

The main objective of the course is to help partici-pants clearly understand the basic principles of com-munication in order to develop a suitable and effective communication strategy for their companies. At the end of the course, you will be able to:

• Identify the role and principles of communica-tion

• Explain steps in developing a communication strategy

• Set plan to implement a communication strat-egy

• Describe the methods to assess the effective-ness of communication

The course consists of 4 parts and to be delivered in 2 days. I. What is communication used for?

• Roles and objectives of communication • Principles of communication

II. How to build a communication strategy? • Introduce the 4 steps to building a commu-

nication strategy • Identify the communication target • Establish communication objectives • Write a communication message • Identify the communication mix

III. How to implement a communication strategy? • Preparing a budget • Developing and implementing communica-

tion activities IV. How to assess the effectiveness of a communica-tion strategy?

• Criteria • Methods

TARGET AUDIENCE

The training course "Communication – How to cure the disease of unclear communication?" is designed for:

• Owners of SMEs • Senior managers in SMEs • Sales or Marketing managers and anyone

who is getting involved in sales and mar-keting.

METHODOLOGY

The following training methods will be used during the course:

• Open discussion • Case study • Self-assessment • Mini-lecture • Learning games

DURATION

2 Days

COURSE FEES


CONTENT COVERED

OCCUPATIONAL HEALTH & SAFETY

82

Administering Occupational Safety and Health at the Workplace

OBJECTIVES

By the end of this course , the participants are expected to: • Increase awareness and understanding the occupational

safety and health is an integral part of management • Induce positive attitude towards safe working envi-

ronment • Reduce industrial accidents • Promote the role and importance played by safety

committees.

• OSH Historical Perspective • Cambodian Perspective on OSH • Understanding OSHA 1997 • Creating a Safety and Health Policy • OSHA Regulations • Creating a Safe System of Work • Hazard Identification, Assessment and Control • Risk Assessment • Safety Inspections • Accident Investigation • OSH Training

CONTENT COVERED

TARGET AUDIENCE

Human Resource Managers, Safety and Health Super-visors, Safety and Health Committee Members, and Safety and Health Practitioners.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


83

Continuous Improvement and Quality Work Environment Through Kaizen and 5S

OBJECTIVES

Kaizen or ongoing improvement is a set of simple, low cost, straightforward and proven effective meth-od used by many organizations as an essential strategy or waste reduction. This program will enable participants to:

• Identify and eliminate process wastes • Apply Kaizen principle for continuous im-

provement • Cultivate QC ind and problem-solving skills

• What is Kaizen • Why Kaizen is needed • Kaizen ten principles • Seven process wastes • Kaizen action & improvement method • Kaizen problem solving tools • Kaizen problem solving tools II • Kaizen in a nutshell

CONTENT COVERED

TARGET AUDIENCE

Production engineers and supervisors.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


84

Forklift Operation and Safety Training

OBJECTIVES

Operating a lift truck is an important job. The pur-pose of this training is to help you become a qualified powered industrial truck (lift truck) operator -- an operator who has the knowledge and skills to operate a lift truck in a safe and professional manner. On completion of this course, participants will be able to:

1. Carry out pre use checks 2. Refuel/recharge Forklifts safely 3. Operate a Reach\Stacker Truck safely, re-

ducing the risk of damage or injury to 4. operators and pedestrians and increase the

efficiency of Operators 5. Use safe operating techniques 6. Correctly position Forklift in relation to task

requirements 7. Stack and de-stack various loads

• Module 1_Know Your Lift Truck (Theory & practice) • Module 2_Fork Lift Physics (Theory & practice) • Module 3_Lift Truck Operations (Theory & Practice) • Module 4_Lift Truck Safety (Company forklift safety rule and practices) • Module 5_Pre-use inspection (Theory & practice) • Module 6_Refueling (Theory & practice)

CONTENT COVERED

TARGET AUDIENCE

The course is intended experienced forklift truck drivers who have the knowledge and skills to operate a lift truck in a safe and pro-fessional manner.

METHODOLOGY

This course is based on classroom methods and practical lessons on forklifts.

DURATION

2 Days

COURSE FEES


SMALL & MEDIUM BUSINESS MEMBERSHIP ORGANIZATION

MANAGEMENT

86

Practical Small & Medium Business Association Management

OBJECTIVES

Small & Medium Business Associations that repre-sent small enterprises often lack the skills and re-sources to manage the association properly. Many have sprung up in response to an urgent need, and have had to use improvised solutions to deal with a specific problem or issue. However, if associations are to grow into effective bodies, they have to look carefully at all aspects of their organization, and at the challenges they are likely to face. Their leaders will need to develop their management skills and learn from the experience of other organizations. By the end of this course, participants will: • Understand the reasons and needs behind

establishing an association through identifying the needs and problems of their members;

• Develop appropriate activities and services for their members;

• Negotiate with the Government and other bodies and participate in the formulation and implementation of policies affecting their members’ interests;

• Manage their human and financial resources better;

• Plan strategically so as to expand their association.

• The nature of business association • Developing a small business association • The association mission statement and

objectives • The association constitution • Encouraging participation • Leadership • Communication • Deciding on the business association’s services • Responsibilities and tasks within the association • Managing association finances • Sources of revenue • Registering your business association in

Cambodia.

TARGET AUDIENCE

This course is designed for everyone in an organi-zation from managers to staff who are engaged in small and medium business association manage-ment or other similar activities.

METHODOLOGY

This course is based on a training approach com-bining lectures, good practice examples, discus-sions between trainer and participants as well as work group exercises on practical case studies. A balanced mix of these elements tries to facilitate understanding of small & medium business asso-ciation management through listening, experience sharing and testing on case studies. It is assumed that participants can actively contribute to the pro-gramme based on their background and experi-ence. Trainers are free to add further case studies from their own experience.

DURATION

21 Hours (3 Days)

COURSE FEES


CONTENT COVERED

87

Powerful Policy Advocacy

OBJECTIVES

The present concept note describes the content of a Powerful Policy Advocacy for Small & medium Busi-ness Associations. The overall objective of the course is to contribute to improving selected small & medium business associations ability to engage in pro-active and evidence based policy advocacy in Cambodia. The course will provide a general overview of what constitutes international best practices within policy advocacy. This includes presenting the key building blocks that are needed develop and sustain effective policy advocacy. The course can be used as a guide on how to develop and implement strategic and opera-tional initiatives with respect to policy advocacy.

• Introduction to Policy Advocacy ∗ The BMO Cycles and Development Pat-

terns ∗ The BMO Development Patterns ∗ Five Building Blocks in Effective Policy Ad-

vocacy

• Research and Policy Development ∗ Survey Techniques ∗ Regulatory Impact Assessment

• Developing the Advocacy Strategy ∗ SMART Goals ∗ Stakeholder Analysis ∗ Template for Policy Positions ∗ Guidelines for Media Releases

• Implementing the Advocacy Strategy

∗ Influence Map

CONTENT COVERED

TARGET AUDIENCE

This course is designed for everyone in an organization from managers to staff who are or could potentially be engaged in policy advocacy.

METHODOLOGY

This course is based on a training approach com-bining lectures, good practice examples, discus-sions between trainer and participants as well as work group exercises on practical case studies. A balanced mix of these elements tries to facilitate understanding of Effective Policy Advocacy in small & medium business associations through listening, experience sharing and testing on case studies. It is assumed that participants can active-ly contribute to the programme based on their background and experience. Trainers are free to add further case studies from their own experi-ence

DURATION

14 Hours (2 Days)

COURSE FEES


88

Essentials of Entrepreneurship and Small Business Management

OBJECTIVES

Entrepreneurship represents a new venture into un-chartered territories of the business and profession-al world. It has always been an exciting experience for many and an opportunity for one to fulfill their business dreams. This workshop will further guide you in rising to the challenges in the running of your business as well as the expansion of existing ones. The Essentials of Entrepreneurship will equip you with the know-how of competent entrepreneurs of modern times. Upon completion of this course, participants will be able to: • Understand the fundamentals of entrepreneurship • learn characteristics, attitudes, skills and knowledge of an entrepreneur • Appreciate better the current business conditions for commercial operations • Acquire insights in seizing new opportunities in business and trends • Apply strategies to grow their business further • Create more opportunities for increased publicity and customer base • Gain greater competency for sales, marketing

and deals closing

• Building your successful business as an entre-preneur

• The fundamentals of entrepreneurship • How to buy existing business (Brief) • How to do franchising (Brief) • How to create the opportunity for a new busi-

ness (Brief) • Biz plan development (personal plan, marketing

research and plan, financial plan, and business exit strategies) (exercises)

• Case study on Small business running (group work and presentation)

CONTENT COVERED

TARGET AUDIENCE

Managers, Business owners, business develop-ment executives and aspiring entrepreneurs who want to grow their businesses effectively or venture into new opportunities for expansion.

METHODOLOGY

Trainer applies the following methods to convey the content of the learning course: open/Group discussion, case study, self-assessment, role-play, games, brainstorming and , mini-lecture.

DURATION

14 Hours (2 Days)

COURSE FEES


ENGLISH LANGUAGE

90

English for Communication at the Workplace

OBJECTIVES

By the end of the course, all participants will be able to: ⇒ Use the designed vocabulary and grammar effec-

tively and efficiently in communication. ⇒ Improve their English language proficiency in either

receptive skills (reading and listening) or productive skills (speaking and writing).

⇒ Analyze and write the types of sentences that com-monly occur in academic contexts.

⇒ Write topic sentences and concluding sentences effectively and efficiently.

⇒ Organize the paragraph coherently and appropri-ately in terms of vocabulary, grammatical struc-tures, and transitional devices.

⇒ Designing Topic-based Vocabulary and Grammatical structure

• Topic-based Vocabulary • Grammar in Contexts

⇒ Content-based Business Communication • Arranging a Meeting • Confirming a Meeting by Email • Rescheduling a Meeting • Saying hello and Making introductions • Starting a Meeting • Stating the Objectives • Introduction • Reporting Progress • Explaining cause and effect • Interrupting and Dealing with interruptions • Asking for comments and contributions • Expressing strong and tentative opinions • Agreeing and Disagreeing • Responding to offers • Buying time • Taking a vote • Summarizing the results of a meeting • Ending a meeting and thanking participants • Confirming decisions and action points • Follow-up emails • Enquiry, Offer and Order • Invoice and Overdue Notice • Saying goodbye

⇒ Assessment Test

CONTENT COVERED

WHO SHOULD ATTEND

METHODOLOGY


DURATION

60 Hours

COURSE FEES All fees quoted are subject to change.

This course is designed for all types of learners who need English language to enhance capacities to converse and write without difficulty in English for their professional careers in either private or public sectors.

91

English for Beginners

OBJECTIVES

English for Beginner is designed for all types of learners who need English as communicative tools with greater confidence. The course is aimed at absolute Beginners or those stu-dents who have learnt a little English but lack the confi-dence to build on it. The clearly defined grammar syllabus includes past, present, and future time/tenses and will pro-vide a solid foundation on which to build. The presentation of new language will be gradual, methodical, and clearly structured, giving learners a clear sense of progression. Students will be given an introduction to the sounds of English, and the vocabulary syllabus will focus on high-frequency survival words and phrases. Simple Listening and Reading skills work will be gradually introduced as will be a basic introduction to Writing skills on a word and sen-tence level.

Module I: Hello Module II: Meeting the Family Module III: At Home Module IV: At School Module V: Going out Module VI: Playing Sport Module VII: Every Day Module VII: Free Time Module IX: Excursions Module X: Wildlife Module XI: Memories

CONTENT COVERED

WHO SHOULD ATTEND

METHODOLOGY


DURATION

60 Hours

All fees quoted are subject to change.

This course is designed for all types of learners who need common English language as communicative tools with greater confidence.

Module XII: at Night Module XIII: Accidents Module XIV: Missing Home Module XV: Test Module XVI: Goodbye

92

Advanced Business English

OBJECTIVES

Business English for Advanced Learners is designed for all types of learners with at least an upper-intermediate level of English who need to understand and express the key concepts of business and economics. It covers the most important areas of management, production, market-ing, finance and macroeconomics. At the end of the course, participants will be able to: ⇒ Apply the language and concepts found in the course

on business and economics; ⇒ Develop the comprehension of business and econom-

ic texts; ⇒ Develop the listening skills in the fields of business

concepts, by reformulating them in their own words while summarizing, analyzing, criticizing and discuss-ing ideas.

1. Module I:The Three Sectors of the Economy 2. Module II: Management 3. Module III: Company Structure

4. Module IV: Work and Motivation 5. Module V: Management and Cultural Diversity 6. Module VI: Result chain

7. Module VII: Production

8. Module VII: Products

9. Module IX: Marketing

10. Module X: Advertising

11. Module XI: Promotional Tools

12. Module XII: Accounting and Financial Statements 13. Module XIII: Banking

14. Module XIV: Stocks and Shares

CONTENT COVERED

WHO SHOULD ATTEND

METHODOLOGY


DURATION

60 Hours

All fees quoted are subject to change.

This course is designed for all types of learners who need common English language as communicative tools with greater confidence.

15. Module XV: Bonds

16. Module XVI: Futures and Derivatives

17. Module XVII: Market Structure and Competitions

18. Module XVIII: Turnovers, Mergers and Buyouts

19. Module XIX: Efficiency and Employment

20. Module XX: Business Ethics

21. Module XXI: The Roles of Government

22. Module XXII: Central Banking, Money and Taxation

23. Module XXIII: Exchange Rates

24. Module XXIV: The Business Cycle

25. Module XXV: Keynesianism and Monetarism

26. Module XXVI: International Trade

27. Module XXVII: Economics and Ecology

SECRETARY AND

ADMINISTRATION

94

Effective Office Skills for Administrative office Staff

OBJECTIVES

To enhance the office staff’s ability to manage and organize office effectively and professionally: • File in the proper way and filing standard; • Develop an appropriate office management

strategy; • Design an effective environment for a general

office area; • Design an efficient layout for a general office

area; • Develop an appropriate philosophy regarding

the important role communication plays in administrative office management.

I. FLIE MANAGEMEN • Record Management • Storing Records • Filing Equipment • Filing System

II. THE MANAGERIAL PROCES

• Administrative Office Management Func-tion

• A career in Administrative office Manage-ment

• The administrative office Ma nager III. ORGANIZING PROCESS

• Organizational Principles • Organization Versus • Decentralization • Organizational chart • Information Organization

IV. THE COMMUNICATION PROCESS

• Elements of Communication Process • The flow of communication • Nonverbal Communication • Barriers to Effective Communication • Development of listening Skills

V. OFFICE LAYOUT

• The preliminary planning • Costing of office Space • Open office concept • Principles of Effective Layout • Preparing the Layout

CONTENT COVERED

TARGET AUDIENCE

Supervisors and executives who are in charge of or involved in office organization and management.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


VI. OFFICE EQUIPMENT • The healthy Office Environment • Lighting • Colour • Noise Control • Conditioning the air • Music • Conservation of energy in the offices • Office Security

95

Basic Secretariat Skills for PAs and Secretary

OBJECTIVES

One of the most important positions in any com-pany is that of administrative assistant, also re-ferred to as executive secretary, personal secre-tary or office administrator. The job requires ver-satility, skill, precision, efficiency, and a constant willingness to increase one’s knowledge. This course will sharpen your interpretation of this exciting vocation and provide you with every-thing you need to become a valued, competent, indispensable assistant on your way up the won-derful ladder of success.

By the end of course, participants should aims to: • Explain the secretary roles • Prepare the daily routine effectively • Use the telephone professionally • Arrange the travel smoothly • Organize meeting successfully • Manage your time effectively • Keep your records accurately • Use your office equipments and computer effec-

tively

Lesson 1: Overview for Secretary Roles • Why are you needed? • What do employers want? Lesson 2: Daily Routine • Your office and workstation • Office supplies • Work planning Lesson 3: Telephone Usage • Telephone manner • Talking and transferring calls • Taking messages • Telephone etiquette tips Lesson 4: Travel Arrangement • Today’s business traveler • Doing it yourself • Before-the-trip Checklist Lesson 5: Meetings • Anatomy of a meeting • Types of corporate meetings • Scheduling meetings • Meeting agendas • Meeting minutes

Lesson 6: Time Management • Overview of time management • Controlling procrastination • Maintaining and activity list • Creating action plans • Keeping a To-Do List • Scheduling Lesson 7: Keeping Accurate Records • A critical duty • Getting ready • Basic filing systems • File cabinets Lesson 8: Office Equipment and Comput-ers • Office machines • Telecommunications equipment • E-mail • Office ergonomics Lesson 9: The Business Documents • The Business letter • Other written communications: Report, Press

Releases, and Speeches • Forms of address • Legal documents and terms Lesson 10: Financial Activities • Bookkeeping and accounting

TARGET AUDIENCE

Supervisors and executives who are in charge of or involved in office organization and management

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

96

Advanced Secretariat Skills for PAs and Secretary

OBJECTIVES

One of the most important positions in any com-pany is that of administrative assistant, also re-ferred to as executive secretary, personal secre-tary or office administrator. The job requires ver-satility, skill, precision, efficiency, and a constant willingness to increase one’s knowledge. This course will sharpen your interpretation of this exciting vocation and provide you with every-thing you need to become a valued, competent, indispensable assistant on your way up the won-derful ladder of success.

By the end of course, participants should aims to: • Grow the career as the company grows • Delegate to manage effectively • Effectively Present your presentation with pas-

sion • Manage people and solve the problems effec-

tively

Lesson 1: Your Career Advancement • Growing as the company grows • Learn about the business • Upgrade your skills • Recognizing a time for change

Lesson 2: Delegation Skills • Nature of delegation • Process of delegation • Delegation and management

Lesson 3: Presentation Skills • Why make presentations? • Preparing your presentation • Delivering your presentation

Lesson 4: Communication Skills • Giving feedback • Listening skills • Nonverbal communications • Interviewing techniques

Lesson 5: Office Management and Supervision • The role of the office manager • Building trust with your team

• Setting goals, objectives and standards of performance

• How to PUSH (encourage staff if their perfor-mance is not satisfactory)

• Conflict Management • Motivating and leading your office team Lesson 6: Personal Development • Formulating a personal action plan

TARGET AUDIENCE

Supervisors and executives who are in charge of or involved in office organization and management

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

CAMFEBA in Colaboration with Singapore National Employers Federation

(SNEF)

98

ABOUT INTERNATIONAL TRAINERS

Mr Tommy Tan Mr Tommy Tan is a Human Resources practitioner, with a wealth of practical experience in fields of lead-ership development and teams. His breadth of experi-ence in management subjects including coaching, ap-praising, interviewing, presentation, time manage-ment, career, team communication, creativity, prob-lem solving and leadership development. On the more technical side, he develops project and process man-agement skills together with training and facilitation skills. Tommy has a Degree of Bachelor of Business from La Trobe University, Bendigo, Australia, Gradu-ate Diploma in Human Resource Management from Singapore Human Resources Institute, Diploma in Administrative Management, Institute of Administra-tive Management, UK, Diploma in Public Relations, LCCI Third Level Group Diploma, London Chamber of Commerce and Industry, UK. Mr James Tan James Tan comes from a corporate background where he held managerial and trainer positions in the Retail, Hotel and F & B industry. Having accumulated experience in identifying training and developmental needs for both individuals, private enterprises, even MNCs, he has therefore gained insight into the areas of training which are highly pertinent. He thus ven-tured in-depth into on-the-job-training, coaching, train-thetrainer, design & evaluation of the effectiveness of training programs for many industries. James had trained many managers and trainers from organiza-tions such as Swarovski, Singapore Chinese Cham-ber of Commerce & Industry, Hang Ten Pte Ltd, Aspi-al Corporation Ltd, Soo Kee Jewellery, Dairy Farm Singapore, Renoma, Infineon, NEC, Singapore Tech-nology Engineering, Singapore Technology Aero-space Engineering and Singapore Post limited. James holds professional qualifications in Retail Man-agement from the University of Stirling, United King-dom and is a certified ACTA (Advanced Certificate in Training & Assessment) trainer by Singapore Work-force Development Agency.

Mr Ang Chek Woon, Principal Consultant Mr Ang holds a Bachelor of Engineering (Mechanical)(Hons) from the National University of Singapore. He was a former executive engineer with the Occupational Safety and Health Division, Ministry of Manpower. Mr Ang has extensive knowledge on occupational safety and health. In his 5 years of ser-vice with the Ministry, he has been involved in the de-velopment and enforcement of occupational safety and health policies and requirements. He is conver-sant with risk management methodology and applica-tion, and has conducted inspections, audits and eval-uations on companies’ safety management systems. Mr Ang is currently an Approved Risk Consultant un-der the Ministry of Manpower’s Risk Management As-sistance Fund. A key milestone of his career includes being appointed the Deputy Chief Investigation Officer for the investigation into the collapse of the Nicoll Highway, one of the most serious industrial accidents in Singapore. Mr Ang was also active in the promotion of OSH excellence, and has presented in many semi-nars and workshops on wide-ranging topics. He has also been conducting training for safety professionals, including the Safety Officers Training Course. Ms Stephanie Loo Ms Stephanie Loo has more than 15 years of experi-ence in the training and development field with inter-national as well as local organizations. Her forte is in the area of customer service, customer-focused sell-ing, telephone techniques, personal presentation, in-ter-personal communication skills, etc. Stephanie’s extensive exposure and experience in working with individuals and organisations of the different sectors of the economy have provided her with the necessary insights and ability to relate effectively with partici-pants. Stephanie holds an Advanced Certificate in Training & Assessment (ACTA), B. Arts (English Liter-ature and Sociology) (NUS) and Dip Trg & Devt Mgt (SIM/ Institute of Personnel and Development).

99

ABOUT INTERNATIONAL TRAINERS

Mr Lim Kaim Soon Mr Lim Kaim Soon is an Associate Trainer of NEF. He conducts workshops and seminars for companies and tertiary institutes in financial & management ac-counting, corporate investment & finance, financial management and international finance. His past work-ing experience cover operations (bank), investment and risk analysis, insurance accounting and statutory reporting (general insurance), corporate financial and management accounting, internal control and audit-ing; and project financing. Ms Mae Wong Ms Mae Wong is a Senior Associate Trainer of SNEF. She has extensive working experience in training business communication skills for local companies. Ms Wong received her Master of Arts (TESOL) from University of London, UK and Master of Arts (ENGLISH) from University of Waikato, New Zealand. Some of the companies Mae has trained include Or-chard Hotel Singapore, PSA, SGS Thomson Microe-lectronics, TIBS, and SAFE EnterprisesPte. Ltd.

Mr Chia Bak Khiang, Principal Consultant Mr Chia holds a degree in MSc (Safety, Health and Environmental Technology) from the National Univer-sity of Singapore. He was the former Assistant Direc-tor of the OSH Division, Ministry of Manpower (MOM). Mr Chia has 7 years of experience in the field of Oc-cupational Safety and Health and has worked closely with the industries in risk management and enhancing their OSH capabilities. He is conversant with risk management methodology and application, and has conducted inspections, audits and evaluations on safety management systems. Mr Chia is currently an Approved Risk Consultant under the Ministry of Man-power’s Risk Management Assistance Fund. Mr Chia was one of the key members involved in the development of the new OSH framework. He was for-merly the Acting Deputy General Manager of OSH Training and Promotion Centre, Ministry of Manpower and thus has extensive experience in OSH training and promotion. Mr Chia was actively involved in OSH capability build-ing and OSH competency framework before leaving the Ministry. He has presented in many seminars and workshops on wide-ranging topics and has been con-ducting training for safety professionals, including the Safety Officers Training Course.

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100

101

Leadership Skills for Managers

OBJECTIVES

This course is aimed at helping participants to de-velop plan for personal development covering their working life and leadership role. Improve their ability to cope with the various difficult situations that are unavoidable in their day-to-day dealings at the work-place and with their customers. Participants will un-derstand and be able to apply the skills of motiva-tion, positive thinking and mentoring to others and to themselves.

• Learning processes, levels of competence, styles of adult learning, identification of learning ∗ Training and development needs at individ-

ual and group level ∗ Gaps in performance

• Developing Leadership ∗ The Supervisor as A Leader ∗ The Middle Advantage ∗ 12 Strategies for making it happen from the

Middle ∗ Become leader of Change ∗ Assessing your Leadership Style

• Mentorship: The important new role for Leaders ∗ Why mentoring is an important new role or

leaders ∗ Developing Knowledge Workers of the new

economy ∗ The differences among the roles of leader,

manager, and mentor ∗ A Mentor Model that describes the role ∗ Mentoring Benefits You

• Benefiting from Individual Differences • Recognize and appreciate differences

∗ Recognize and respond to styles ∗ TARGET approach to growth

• Coaching and counseling skills ∗ Clarification of counseling skills ∗ Appropriate uses of counseling at work ∗ Clarification of coaching skills ∗ Appropriate uses of coaching skills

CONTENT COVERED

TARGET AUDIENCE

This program is highly recommended for manag-ers, executives, supervisors, and personnel whose job requires them to lead people and supervise performance.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


Total Productive Maintenance

OBJECTIVES

This program will enable participants to: • Have clear understanding of what is Total Pro-

ductive Maintenance (TPM) • How to involve and train operators in routine

maintenance • How to put TPM into practice to achieve the

manufacturing objectives of high quality, low cost and quick delivery products

• TPM introduction • Why TPM is necessary • TPM philosophy goals • Five Elements of TPM • Autonomous maintenance • Equipment Efficiency Improvement • Measuring Equipment Effectiveness (OEE

Model) • Tools & Techniques for TPM • PM Implementation Program

CONTENT COVERED

TARGET AUDIENCE

Production /equipment engineers, technicians, line leaders and maintenance crews.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


102

Powerful Thinking and Mind-mapping

OBJECTIVES

By the end of this 2 day practical workshop, participants will be able to:

• Generate more ideas and think more systematically • Mind map their ideas clearly and holistically • Evaluate ideas more soundly considering options

• Test your Brain Smart Thinking Level with an eye opening self-assessment

• Twelve Mind Mapping guidelines, do’s and don’ts

• Multiple Mind Mapping Applications at work • Mind Mapping Practice – individual and

group • “Thinking outside the Box” beyond traditional

approaches • Overcoming Barriers to Thinking Smart • Whole Brain Thinking Techniques - Left and

Right Brain Techniques • Techniques to improve sales turnover,

productivity, client retention • Idea Evaluation Techniques • Stimulating Creativity at Work • How to Jump start your Innovative Mind – 5

proven ways • Action Planning for fostering continuous im-

provement at work

CONTENT COVERED

TARGET AUDIENCE

Managers, Executives and Team Leaders who have to deal with problems and solve problems in their daily work

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


103

104

Powerful Negotiation Skills for Business

OBJECTIVES

In today’s business climate, the importance of suc-cessful negotiation cannot be overstated. Mistakes made during negotiations today are far more serious than they were just a few years ago. The margin for error is gone. “Organization negotiates everyday; equipping your team with practical negotiation skills gives them the edge as well as helps them build longer term re-sults. Otherwise you will be losing out everyday.” By the end of this the participants could be able to: • Recognize their strengths and weaknesses and

know where they stand as a negotiator. • Understand the Four Phases process of Negoti-

ation • Plan to win. Develop an effective plan and strat-

egy for any negotiation ̶the how and what to pre-pare for a good battling average’ at the encoun-ter

• Choose the right time and the right tactic – using their strengths where and when it counts at the bargaining table

• Play for a win-win situation, “If you want to gath-er honey, don’t kick over the beehive” ~ Dale Carnegie

• Develop an on going improvement plan for fu-ture negotiations

MODULE 1: THE ART OF NEGOTIATION • Negotiation as a Basic Life Skill • Self-Assessment of Negotiation Practices • An overview of the Negotiation Process: The

Four Phases MODULE 2: PLANNING FOR EGOTIATIONS

• Getting the Facts • Setting Negotiating Objectives • Team Exercises • Defining the Settlement Range

MODULE 3: AT THE BARGAINING TABLE • Firing the Opening Gun • Returning the Serve • Listening Skills and Body Language • Extracting and Granting Concessions

• Testing and Maintaining Credibility • Analysis of Role-Play Results

MODULE 4: USING POWER AND APPLYING PRESSURE

• Sources of Power and Leverage • Using Power Tactics • Resisting Intimidation and Pressure • Fighting Dirty Tactics

MODULE 5: REACHING AGREEMENT • Co-operative Modes of Negotiation • Analysis of Role-Play Results • Breaking an Impasse • Coping with Deadlock • Fallback Solutions

MODULE 6: THE WINNING NEGOTIATOR • Special Situations: Team, Telephone and

Foreign • Negotiations • Assessing Your Negotiation Situation • Developing a Negotiation Improvement

Plan

TARGET AUDIENCE

This program has been designed for managers in general management, finance, purchasing, mar-keting, sales, personnel and industrial relations. It develops skills for more effective negotiation both within and outside the organization.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

Advanced Management Skills for Middle Managers

OBJECTIVES

Successful managers need to inspire enthusiasm and commitment, thus enhancing performance and productivity. Their capability depends on the astute use of interpersonal, motivation and communication skills. This intensive course will equip participants with modern tools and techniques necessary for effective management. At the end of the course delegates will be able to:

- Develop effective appraisal and reward systems - Create and assess budgets - Build and manage effective communication

across the organization - Implement business process mapping - Organize work-flow through delegation - Manage the change process - Formulate a strategic plan - Align talent management to the business

strategy - Manage time effectively - Perform a valuation analysis

Defining the manager’s role Managing people effectively

- Understanding different behavioural patterns - Managing diversity and equality - Delegation and supervision - Leadership activities and communication skills

Managerial skills and techniques

- Ascertaining manpower requirements - Building loyalty and rewarding achievements - Appraising and developing an effective employ-

ee reward system Managing for improved performance

- Strategic planning - Decision-making - Effective control

Optimizing quality - Value analysis - Function process mapping - Using time effectively

Managing change Effective communication skills using Neuro-Linguistic Programming (NLP) Negotiation tactics and techniques Budgeting and cost control

- Controlling office costs - Budgeting and analysis

TARGET AUDIENCE

This unique course is specifically structured for both supervisors and middle managers who wish to fulfill their management role successfully and contribute constructively to the organization’s per-formance.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

105

Sustainable Business Development for Managers

OBJECTIVES

As economic, social and environmental dynamics become more complex and challenging, many organizations have embraced sustainability as a key to minimizing risk and maximizing op-portunity. This course embraces the emerging sustainable responsibility and helps delegates develop strategies that are competitive and ac-countable in the marketplace.

At the end of the course delegates will be able to: - Understand the Triple Bottom Line - Utilize innovation in problem-solving - Identify change factors and prepare for

change - Implement due diligence - Create and incorporate sustainable practices - Develop comprehensive and sustainable strat-

egies - Write professional reports

Understanding sustainability - The impact of globalisation - Sustainability principles and frameworks - The Triple Bottom Line

Legislative requirements

- International and regional legal requirements - Public regulation and corporate self-regulation

Social pressures and trends

- Strategic opportunities and positioning - Building business value and reputation

Conducting reviews

- Social and environmental audits - Sustainability reviews and reporting

Strategic implementation

- Enterprise thinking and strategic logic - Developing responsible business practices - Prioritizing sustainability

Encouraging innovation

- Life-cycle thinking - Becoming real local development actors - Moving beyond compliance

Locating and overcoming external challenges - Combating relational, customer, environ-

mental and reputational issues - Maintaining stakeholder confidence Identi-

fying internal challenges - Levers for change - Managing competing priorities

Developing a sustainable future for your organiza-tion

- Due diligence auditing - Changing the perception and value of sus-

tainable practices

TARGET AUDIENCE

This course is designed for senior managers working to develop more sustainable business strategies to cope with mounting pressures from external stakeholders. It is also suited for manag-ers and decision-makers responsible for or inter-ested in incorporating a more sustainable ap-proach to their projects and deliverables.

CONTENT COVERED METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


106

Risk Assessment and Management for Managers

OBJECTIVES

Risk Management has become an increasingly central aspect of strategic and operational management and an area that successful organizations cannot afford to take lightly. This course provides delegates with the tools and knowledge needed to identify, analyze and manage risk effectively.

• Introduction to business risks ∗ What is risk management? ∗ Broad areas of risk ∗ Stakeholders and their appetite for risk ∗ Risk management in the modern organization ∗ What can be at risk and why? ∗ Strategic Risk ∗ Financial Risk ∗ Employee Risk ∗ Operational or program risks ∗ Project risks

• Risk management process ∗ Establishing the context ∗ Identifying and ranking risks ∗ Ownership of risk ∗ Establishing strategic and operational goals

• Business risk management strategies ∗ Risk identification, evaluation and profiling ∗ Risk control (avoidance, transfer, retention,

reduction) ∗ Process review for risk assessment ∗ Creating and implementing a risk management

plan ∗ Business continuity planning ∗ Contingency planning ∗ Internal communications ∗ Reporting and monitoring ∗ Benchmarking processes ∗ New risks

TARGET AUDIENCE

CONTENT COVERED

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


This essential course is aimed at directors, senior managers, project managers, and other profession-als interested in obtaining a deeper understanding of effective risk assessment and management.

107

OBJECTIVES

Human Resource Executives and Managers • Understand and communicate roles and relation-

ships between human resource professionals and business partners

• Manage the delivery of services to stakeholders with projects of limited scope

• Work with privacy and confidentiality considera-tions that govern all human resource transactions

• Work with models and methods for the manage-ment and development of human resource, activi-ties, services and programmes

• ESS WPLN Level 4 or equivalent or GCE “O” Level pass in English

1. Determine prioritizes for measurement of human resource functions • Review human resource plans and strategies to priorities

functional areas for measurement • Identify and select appropriate methods for measuring

human resource services, activities and programmes • Obtain approvals for effectiveness measures from key

stakeholders to ensure buy-in and support 2. Develop processes to measure human resource func-

tional effectiveness • Develop a plan to support the measurement process • Select tools for measuring human resource functional

effectiveness • Monitor measurement process to make appropriate mod-

ifications or adjustments to ensure reliable measure-ments

3. Report on measurement of human resource function effectiveness

• Evaluate the relevance of collected measures by evaluating adherence to established processes and gathering feedback from line managers • Analyze data to establish key findings and recommendations • Communicate outcomes of measurement to senior management to establish human resource functional effectiveness

CONTENT COVERED

METHODOLOGY

It is competency based learning with assessment. Case studies, experiential learning, discussions and presentation, facilitation and sharing, critique and review.

DURATION

14 Hours (2 Days)

COURSE FEES


Measure Human Resource Function Effectiveness

108

Training Need and Analysis

OBJECTIVES

This course is designed for personnel who are re-sponsible for their staff’s training and development in order to: • Create strategies to meet organizational and

departmental needs • Identify the individual training needs and subse-

quently structure the essential training programs • The use of the TNA as an overall management tool

• An overview of Training and TNA ∗ The purpose, definition & objectives

• The approaches to conducting TNA ∗ The methodologies and process ∗ The stakeholders for successful TNA

• The collection of feedback ∗ The techniques and design of data collection

forms • Setting and identifying training needs

∗ Conducting Job Analysis • Presentation of Training Plan

∗ Selecting and Prioritizing training programs ∗ Writing an overall TNA report

TARGET AUDIENCE

Trainers, Managers, Executives and anyone who make decisions about training and involved in an-alysing, designing and implementing organization-al development plan.

METHODOLOGY


DURATION

14 Hours (2 Days)

COURSE FEES


CONTENT COVERED

109

No Mr./Ms. Designation / Position

Course Date & Venue

E-mail

No 44A Street 320 Sangkat Boeng kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186 / Email: [email protected] / www.camfeba.com

Dear Sir or Madam; We would like to enrol:

PUBLIC REGISTRATION FORM

We would like to thank you for making CAMFEBA your choice and look forward to working with you in the future.

US $

Company : Address :

Tel No. : Fax No. :

Email :

Contact person: Designation :

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Signature & Company Stamp :

Date :

Total Investment: Exclude All Taxes Please tick where applicable and fax / send the registration form to CAMFEBA

No 44A Street 320 Sangkat Boeng kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186 / Email: [email protected] /www.camfeba.com

Dear Sir or Madam; We would like to enrol:

IN-HOUSE REGISTRATION FORM

Direct Member Indirect Member Non-Member

Company : Address : Tel No. : Fax No.

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Email : Contact person: Designa-

tion :

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Number of Participants Expected

No Mr./Ms. Position Cultural Background Experience Education Signature : Date

:

Please tick where applicable and fax / send the registration form to the respective offices where the course is being held.

Our Clients With our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training, from multi-nationals through to the small business that include:

Association • Association of Cambodia Recruitment Agencies

(ACRA) • British Business Association of Cambodia • Garment Manufacture Association in Cambodia

(GMAC) • International Business Chamber (IBC) • International Business Club of Cambodia • Cambodia Handicraft Association (CHA) • Cambodia Organic Agriculture Association (CoRAA) • Artisans’ Association Cambodia (AAC) • Cambodia Community Savings Federation (CCSF) Automobile • YAMAHA Motor Cambodia Co., Ltd. • RMA (Cambodia) Co., Ltd Bank • ANZ Royal Bank (Cambodia) Ltd. • MARUHAN Japan Bank Plc • Maybank Cambodia • Cambodian Public Bank • OSK Indochina Bank Limited • Canadia Bank PLC • SBC Bank • Hwang DBS Commercial Bank PLC • KCP Cambodia • Vattanac Bank Consulting firm • DFDL Mekong (Cambodia) Co., Ltd. • A Plus Consulting Co., Ltd. • Indochina Research Ltd. • Cambodia Skills Development Center (CASDEC) • HR Inc. Cambodia • International Media & Consulting Group (IMS) • BUN & Associates- Attorneys at Law • BNG Legal • Sciaroni & Associates • KPMG Cambodia Ltd • ACS Capital Corperation Limite • BDLink (Cambodia) Co., Ltd • Net Design Architect & Construction • Great Alliances • AAA Cambodia Ltd Consumer Packaged goods • British American Tobacco (Cambodia) Limited • Cambodia Brewery Limited (CBL) • Cambrew Ltd. • ACE Apparel Co., Ltd. • Kingdom Breweries (Cambodia) Ltd. • Crown Beverage Cans (Cambodia) Limited (CBC)

• Artisan D'Angkor Co., Ltd. • Cambodia Utilities PTE Ltd. • DYNAMIC Pharma Co., Ltd. • Ghim Li (Cambodia) Pte Ltd. • Holcim Group Support (Cambodia) Ltd. • Quantum Clothing (Cambodia) Ltd. • M & V International Manufacturing Ltd. • Phnom Penh Specialize Economic Zone Co., Ltd. • HCC Investment Group • Southen Gold (Cambodia) Ltd. • Meng Ieng Garment Factory Ltd. • Kampot Cement Co., Ltd. • Crown Beverage Cans (Cambodia) Limited • Nan Kuang Garment (Cambodia) Co., Ltd. • Bright Sky Pte Ltd. • Nyan Kids (Cambodia) Ltd. • SBM Cambodia Group Co., Ltd • Global Apparels Limited • United Apparel (Cambodia) Inc Gasoline Suppliers • TOTAL Cambodge • Kampuchea Tela Co., Ltd. • Chevron (Cambodia) Limited Insurance & Security • Forte Insurance (Cambodia) Plc • MPA International Ltd. • G4S Security Services (Cambodia) Ltd. • Asia Insurance (Cambodia) Plc Logistics and Transportation • DHL Express (Cambodia) Limited • Cambodia Air Traffic Service (CATS) • Cambodia Airport Management Service • Maersk (Cambodia) Ltd • Toll (Cambodia) Co., Ltd • SDV Cambodge Ltd • MPP Travel & Tour • Narita Logistics & Services Co., Ltd. (CATS) • APL Cambodia Co., Ltd. • Geolink Group Co., Ltd. • Mitsui O.S.K (Cambodia) Co., Ltd. • Ming Da Foot wear Industrial Co.,Ltd • Bright Sky Pte Ltd • JIT Textiles Limited • Maurea Garments (Factory) • Modern Plastic & Packaging Cambodia • Cosmotextile • Can Sports Shoes • Hoimeng Garment • Great Union Garment (Cambodia) Ltd., • MediGroup Asia Ltd

Our Clients With our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training for over one hundred of different organizations/companies, from multi-nationals through to the small business that include:

Microfinance Institution • Prasac Micro Finance Institution • Sathapana Limited • Seilanithih Limited • Samic Limited • Amret Co., Ltd. • Thaneakea Phum (Cambodia) Ltd. • Chamroeun Microfinance Limited • Credit Microfinance Institution • Angkor Microfinance (Kampuchea)(AMK) • Intean Poalroath Rongroeurng Ltd (IPR) • VisionFund (Cambodia) NGO • Khmer HIV/AIDS NGO Alliance (KHANA) • Pact Cambodia • Population Services International (PSI) • Pour un Sourire d'Enfant (PSE) • Digital Divide Data (DDD) • Youth for Peace Organization • SNV Netherlands Development Organization • Idea at Work Organization • World Vision (Cambodia) • Adventist Development and Relief Agency (ADRA) • Ayuda Intercambio Desarrollo (AIDA) • Cambodia Civil Society Partnership (CCSP) • Voluntary Service Overseas (VSO) • WorldFish Center • Cambodia Global Action • Bridges Across Borders Cambodia • NGO Committee on the Rights of the Child (NGOCRC) • Khmer Youth Association • Banteay Srei • Fauna & Flora International • Forum Syd Organization • WWF Greater Mekong • GRET CAMBODIA • RHAC • Center for Khmer Studies` • Marie Stopes International Cambodia • Handicap International Belgium • Plan International Cambodia • NDI • Medecins Sans Frontieres France • Geres Cambodia • Cambodia Movement for Health • Damco Cambodia Ltd

Telecommunication/Technology • Hello Axiata Company Limited • Ezecom • CamGSM Co., Ltd. (Mobitel) • Mfone Co., Ltd. • Alcatel ( ALCATEL-LUCENT) • Applifone Co., Ltd. (Star Cell) • Cambodia Advance Communications Co., Ltd • First Cambodia Co., Ltd. • Latelz Co., Ltd. • ZTE HK (Cambodia) Co., Ltd. Hotel & Restaurant • Holiday Villa Hotel • Hagar Catering & Facilities Management Co., Ltd. • Cambodia Country Club Co., Ltd. (CCC) • Sunway Hotel Phnom Penh • Raffle Hotels & Resorts, Cambodia • Angkor Palace Hotel • InterContinental Phnom Penh • La Résidence D’Angkor • Phnom Penh Hotel • Ree Hotel • FCC Angkor Hotel, Restaurant & Spa • Alila Soteha Hotel • Le Meridien Angkor • Sofitel Angkor Puketra • Tara Angkor Hotel • Angkor Star Hotel • Lin Ratanak Angkor • Hotel Cambodia • Shinta Mani • Sokha Angkor Resort • Pacific Hotel & Spa • Somadevi Angkor Hotel & Spa • Le Residence d’Angkor • Paradise Angkor Hotel • Cambodiana Hotel Phnom Penh • Himawari Hotel Apartment • Angkor Village • Ha Tien Vegas Entertainment Resort Public Sector • Ministry of Interior • Ministry of Labor and Vocational Training (MoLVT) • Phnom Penh Water Supply Authority • DFGG (Project) _ MoI • Ministry of Commerce UN Organization • United Nations Children’s Fund (UNICEF) • International Labor Organization (ILO)

Our Clients With our extensive training, exceptional customer service and facilitation experience, we have designed and deliv-ered training for over one hundred of different organizations/companies, from multi-nationals through to the small business that include:

Other • AZ Group of Companies • Bonna Realty Group • Bayer Cambodia • Chenda Polyclinic • Comin Khmere Co., Ltd. • DKSH (Cambodia) Ltd. • Dufry (Cambodia) Ltd. • Zuellig Phama Cambodia • Unilever (Cambodia) Ltd. • Northbridge International School Cambodia • Mong Reththy Investment • CPC (Cheda Poly Chinic) • International SOS • CMCW Cambodia Co.,Ltd • Royal Angkor International Hospital • Arjuni • Cambodia Air Traffic Service (CATS) • Catholic Church Student Center Grand Twins International (Cambodia) Ltd. • Institut de Technologie du Cambodge • Good Hill Enterprise Cambodia • C.P.CAMBODIA CO.,LTD

CAMFEBA OFFICE’S LOCATION MAP

Address: No 44A, Street 320, Sangkat Boeng Kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186, Fax: +855 (23) 222 186, Email: [email protected]

Website: http://www.camfeba.com

CAMBODIAN FEDERATION OF EMPLOYERS AND BUSINESS ASSOCIATIONS (CAMFEBA)

Address: No 44A, Street 320, Sangkat Boeng Kengkong III, Khan Chamkar Morn, Phnom Penh. Tel: +855 (23) 222 186, Fax: +855 (23) 222 186 E-mail: [email protected] Website: http://www.camfeba.com

Designed By: Mr. Sao Sovan

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