T R A I N I N G C O U R S E SConsumer EngagementTraining for Staff

CONCEPTS AND

PRACTICES OF

CONSUMER

ENGAGEMENT

ONE DAY

TRAINING

T H I S T R A I N I N G W I L L H E L PS T A F F :

understand the benefits and roles ofconsumer representatives in healthservicesunderstand the fundamentals ofconsumer and community engagementraise awareness of enablers and barriersto effective engagement understand how to engage meaningfullyand respectfully with consumerrepresentatives in their workunderstand how to access resources anduse existing consumer engagementstructures within your organisation

EXPLORE

EFFECTIVE AND

RESPECTFUL

CONSUMER

ENGAGEMENT IN

HEALTH SERVICES

WORKSHOP

ACTIVITIES, PEER

LEARNING AND

FACILITATED

DISCUSSIONS

FOR ALL

STAFF OF

HEALTH

SERVICES

HCNSW Staff Training Sept 2019

ecollins@hcnsw.org.au

www.hcnsw.org.au/training

(02) 9986 1082

More information

COURSE DETAILS

In order to make our training more accessible, we are happy to bring our training course to you! Travel andaccommodation expenses will be included in your quote for training outside of the Greater Sydney area.Our training comes as a standard package and our trainers will expand and contract different topicsdepending on the learning needs of the group. If you require specific customisation, there will be anadditional fee for service, which we are happy to discuss with you.

What is covered in the one-day training program?

Training program fees

Benefits of consumer engagement training This training helps participants to understand the key factors which contribute to successful partnershipswith consumers and community members, through the exploration of our Consumer and CommunityEngagement Model. We assist staff to build their confidence in working with consumers and thecommunity to meet the requirements of Standard 2 of the National Standards for Safety and Quality inHealthcare. Information contained in the workshop includes feedback from consumers about how theybelieve their engagement with health services can be enhanced, as well as providing opportunities forcollaborative peer learning to address engagement needs within your service.

Participants: min. 10 to max. 20 participants per training programCost: $6600 (GST included)

The Consumer Engagement Training is a comprehensive, one-day training course:

Understand the varied roles health consumers can have within an organisationReview the current involvement of consumers in the organisationExplore different levels of consumer engagementExplore how consumers add value to servicesUnderstand what motivates consumers to become involvedUnderstand the different expectations of consumers and staffHighlight barriers and enablers to effective consumer engagement Strategies for enhancing enablers and reducing barriers Supporting consumers in safe storytelling

"The course has beenwhat I needed to give meframeworks and tools for

my work and to assistothers to understandwhy I do - what I do."