training guide for the new purchase card apc - navy …€¦ · training guide for the new purchase...
TRANSCRIPT
Training Guide for the New Purchase Card APC
(Navy)
Delon Pleiman and Dina Haynes
Citi® Commercial Cards, Government Services
GSA SmartPay Conference
Denver, Colorado
July 22nd - July 24th, 2008
The Tenth Annual GSA SmartPay® ConferenceTowards New Horizons!
Goals and Objectives
To familiarize new APCs with Citi’s Customer Service options
Introduce some of the web based tools available to Navy APCs which allow for simplified program management
Reduce rejected forms by providing guidance for new APCs on the proper completion of program forms
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools - Custom Reports (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
Customer Database and LIMITS
TSYS checks the customer database and returns
authorization or decline
TSYS checks the customer database and returns
authorization or decline
Visa /MasterCard network carries the data to the processor,
Total System (TSYS)
Visa /MasterCard network carries the data to the processor,
Total System (TSYS)
Merchant/Acquiring BankMerchant/Acquiring Bank
Merchant inputs or scans the card number, expiration date and
$ amount for approval
Merchant inputs or scans the card number, expiration date and
$ amount for approval
Employees provide Card/accountnumber to merchant for payment
Employees provide Card/accountnumber to merchant for payment
Organization distributes CardsOrganization
distributes Cards
Charge Card Basics
Citibank issuesVisa/MasterCardCitibank issuesVisa/MasterCard
Charge Card Basics
Level 1– Merchant name– Purchase date– Total purchase amount– Merchant category code (MCC)
Level 2– Sales tax amount– Point of sale code
Level 3– Item quantities, unit of measure, item pricing– Product codes, description– Ship to zip– Freight amount, duty amount
Levels of transaction detail
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools - Custom Reports (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
One-Stop-Contact Number:
Network Integrated Voice Response – NIVR
Option 1 - Automated account informationBalanceAvailable creditPayment informationPayments address
Option # - Card activation
Option 3 - Select new PIN number
(800) 790 – 7206
Contact InformationCustomer Service 800.790.7206 Select Option 0
Customer Service is Available 24 hours a day, 7 days a weekMaintenance on the cardholder’s account
e.g., address changes, statement requests, disputes, etc.Change credit lines for individualsAdd templates (as long as template name is provided)Change single purchase limitsClose and reopen accounts of individualsForced authorizations
– Call Collect (904) 954 – 7850
Contact Information 800.790.7206 Select Option 2 – CitiDirect® Helpdesk
- Questions regarding:CitiDirect® Card Management System (CCMS)Citibank® Custom Reporting System (CCRS)
– Password resets– Issue resolution
Contact Information800.790.7206 Option 4 - CAS
Enter the five-digit extension of your CAS Manager– Kaylen Woodard 69899– Tammatha Campbell 69886– Michael Wilson 69879– Dina Haynes 69880
Any maintenance on billing accounts
Merchant Category Codes (MCC) / templates
Delinquency Questions
New AO / APC Set-ups
Projects
Your Client Account Managers
Eddie McKenzie Spencer MacDonald
Ken Fudge
Delon Pleiman
Stacey Felix Dina Haynes
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools - Custom Reports (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools – Citibank® Custom Reporting System (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
CitiDirect® Card Management System (CCMS)
Description– System that allows you to manage your card program online and view
transactions
User profile– Control access through entitlements
Features– Setup, modify, or view accounts– Purchase Log– Review transaction data for 36 months– Review cardholder e-statements– Monitor status of disputes– Reallocate transactions to specific lines of accounting– Use e-statement approval process– Program Audit Tool
LEARNING SESSIONS
CitiDirect® Card Management System– Tuesday, 3:30 PM – 4:40 PM– Hands-on Training for New Users - NAVY– Plaza Ballroom C, Sheraton Denver
Custom Reporting System for the Navy Purchase Card – Wednesday, 9:30 AM – 10:40 AM– Plaza Ballroom DE, Sheraton Denver
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools - Custom Reports (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
Agenda
1. Charge Card Basics
2. Important Contact Information– NIVR -- Network Integrated Voice Response – Customer Service– CitiDirect® Helpdesk– CAS
3. Citimanager.com
4. Account Management - CitiDirect® (CCMS)– Reporting Tools - Custom Reports (CCRS)
5. NAVSUP Website– Bank Guidance– Policies
6. Best Practices
Best Practices
Use CitiDirect® (CCMS) to perform program maintenance
Use CitiDirect® ( CCMS) to create new cardholder accounts
Use Custom Reporting ( CCRS) to pull reports and stay informed
Control credit limits. Remember, the AO account should always bedouble the amount that is allocated out to the cardholders
Close inactive cards
Actively manage delinquency
Summary
Provided helpful information on the use of administrative tools to manage your program effectively– Credit Card Basics– Contact Information– Citimanager.com
Demonstrated how these tools can assist you with managing efficient and effective card programs– Overview of Forms– Use of web based tools
Provided an overview of CitiDirect® functionality and benefits– Navigating the site– Location/Access of additional information
50 go to View, Header and Footer to set date
Reminders
Visit the Citi® Welcome Center– Exhibit Area Entrance, Sheraton Denver– Conference Slide Show – come see yourself shine
Visit the Citi® One-on-One Mini-Sessions– Governor’s Square Room 11
Please take a moment to complete your GSA survey for this session
Citi® party is tonight– Hyatt Regency Denver: Centennial Ballroom & Foyer at 7:00 PM– Western Theme
IRSCircular 230Disclosure: Citigroup Inc. anditsaffiliatesdonot providetaxor legal advice. Any discussionof taxmattersinthesematerials(i) isnot intendedor writtentobe used, andcannot beused or relied upon, by you for the purpose of avoiding any tax penalties and (ii) may have been written in connection with the "promotion or marketing" of any transaction contemplated hereby("Transaction"). Accordingly, you should seek advice based on your particular circumstances from an independent tax advisor.Anytermsset forthhereinareintendedfor discussionpurposesonlyandaresubject to thefinal terms asset forthinseparatedefinitivewrittenagreements. Thispresentationisnot acommitment tolend, syndicateafinancing,underwriteor purchasesecurities, or commit capital nor doesit obligateustoenter intosuchacommitment, norareweactingasafiduciarytoyou. Byacceptingthispresentation,subject toapplicablelawor regulation, you agree to keep confidential the existence of and proposed terms for any Transaction.Prior toenteringintoanyTransaction, youshoulddetermine, without relianceuponusor ouraffiliates, theeconomicrisks andmerits (and independentlydeterminethat youareabletoassumetheserisks) aswell asthelegal, taxandaccountingcharacterizationsandconsequencesof anysuchTransaction. Inthisregard, byacceptingthispresentation,youacknowledgethat (a) wearenot in thebusinessof providing(andyouarenot relyingonusfor) legal, taxoraccountingadvice, (b) theremaybelegal, taxor accountingrisksassociatedwithanyTransaction, (c) youshouldreceive(andrelyon)separateandqualifiedlegal, taxandaccountingadviceand (d) you shouldapprise senior management in your organizationas to such legal, tax and accountingadvice (and any risks associatedwith any Transaction) and our disclaimer as to thesematters. Byacceptanceof thesematerials, youandwe herebyagreethat fromthecommencement of discussionswithrespect toanyTransaction, andnotwithstandinganyotherprovision in thispresentation,weherebyconfirmthat no participant in any Transaction shall be limited from disclosing the U.S. tax treatment or U.S. tax structure of such Transaction.Weare requiredtoobtain, verify andrecordcertain information that identifieseachentity that enters intoa formal businessrelationshipwith us. We will ask for your completename, street address, andtaxpayer IDnumber. We may also request corporate formation documents, or other forms of identification, to verify information provided.Anypricesor levels containedhereinarepreliminaryandindicativeonlyanddonot represent bidsor offers. These indicationsareprovidedsolely for your informationandconsideration,aresubject tochangeat anytimewithout noticeandarenot intendedasasolicitationwithrespect tothepurchaseorsaleof anyinstrument. Theinformationcontainedin thispresentationmay includeresultsof analysesfromaquantitativemodelwhichrepresent potentialfutureeventsthatmayor maynot berealized, andis notacompleteanalysisof everymaterial fact representinganyproduct. Anyestimatesincludedhereinconstituteour judgment asof thedatehereofandaresubject tochangewithoutanynotice. Weand/orouraffiliatesmaymakeamarket intheseinstrumentsforourcustomersandforourownaccount. Accordingly,wemayhaveapositioninanysuchinstrument at any time.Althoughthismaterial maycontainpubliclyavailableinformationaboutCiti corporatebondresearch, fixedincomestrategyoreconomicandmarket analysis, Citi policy(i) prohibitsemployeesfromoffering,directlyorindirectly,afavorableornegativeresearchopinionorofferingtochangeanopinionasconsiderationor inducementfor thereceipt ofbusinessor forcompensation;and(ii) prohibitsanalystsfrombeingcompensatedforspecific recommendationsor views contained in research reports. So as to reduce the potential for conflicts of interest, as well as to reduce any appearanceof conflicts of interest, Citi has enacted policies andprocedures designed to limit communications between its investment banking and research personnel to specifically prescribed circumstances.
©© 2008 Citibank, N.A. All rights reserved. Citi and Arc Design, Citibank and CitiDirect are trademarks and service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.