training presentation
DESCRIPTION
Training PresentationTRANSCRIPT
![Page 1: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/1.jpg)
The Presidential Award for The Presidential Award for QualityQuality
Recognizing Excellence and High Recognizing Excellence and High Performance Among Federal Performance Among Federal Government OrganizationsGovernment Organizations
![Page 2: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/2.jpg)
What is the Presidential What is the Presidential Award for Quality?Award for Quality?
• Created in 1988 to recognize high Created in 1988 to recognize high performing Federal organizationsperforming Federal organizations
• Promotes sharing effective Promotes sharing effective management techniques with other management techniques with other organizationsorganizations
• Provides organizational models to Provides organizational models to help assess performancehelp assess performance
![Page 3: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/3.jpg)
HowHow Can the Presidential Award for Can the Presidential Award for Quality Help My Organization?Quality Help My Organization?
• Improve performanceImprove performance• Become more responsive to Become more responsive to
customerscustomers• Prioritize improvement Prioritize improvement
opportunitiesopportunities• Places emphasis on visionary Places emphasis on visionary
leadershipleadership
![Page 4: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/4.jpg)
Are there any other benefits Are there any other benefits from this award?from this award?
• From the application:From the application:• As an applicant, you can benefit As an applicant, you can benefit
from an objective review of your from an objective review of your performance and receive valuable performance and receive valuable feedback that pinpoints your feedback that pinpoints your strengths and weaknessesstrengths and weaknesses..
![Page 5: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/5.jpg)
Sounds good, but I really Sounds good, but I really don’t want to apply.don’t want to apply.
• Criteria in the application can be Criteria in the application can be used for self-assessment to:used for self-assessment to:
• Improve communicationImprove communication• Make effective resource decisionsMake effective resource decisions• Motivate the workforceMotivate the workforce
![Page 6: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/6.jpg)
The core values the The core values the criteria are based on.criteria are based on.
• Visionary leadershipVisionary leadership• Customer drivenCustomer driven• Organizational and personal Organizational and personal
learninglearning• Valuing employees and partnersValuing employees and partners• AgilityAgility• Focus on the futureFocus on the future
![Page 7: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/7.jpg)
Core values continued.Core values continued.
• Managing for innovationManaging for innovation• Management by factManagement by fact• Public responsibility and citizenshipPublic responsibility and citizenship• Focus on results and creating valueFocus on results and creating value• Systems perspectiveSystems perspective
![Page 8: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/8.jpg)
The seven criteria used to The seven criteria used to evaluate applicantsevaluate applicants
• LeadershipLeadership• Strategic PlanningStrategic Planning• Customer FocusCustomer Focus• Information and AnalysisInformation and Analysis• Human Resource FocusHuman Resource Focus• Process ManagementProcess Management• Business ResultsBusiness Results
![Page 9: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/9.jpg)
LeadershipLeadership
• Organizational LeadershipOrganizational Leadership• Organization Responsibility and Organization Responsibility and
CitizenshipCitizenship
![Page 10: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/10.jpg)
Strategic PlanningStrategic Planning
• Strategy DevelopmentStrategy Development• Strategy DeploymentStrategy Deployment
![Page 11: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/11.jpg)
Customer FocusCustomer Focus
• Customer and Market KnowledgeCustomer and Market Knowledge• Customer Satisfaction and Customer Satisfaction and
RelationshipsRelationships
![Page 12: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/12.jpg)
Information and AnalysisInformation and Analysis
• Measurement of Organizational Measurement of Organizational PerformancePerformance
• Analysis of Organizational Analysis of Organizational PerformancePerformance
![Page 13: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/13.jpg)
Human Resource FocusHuman Resource Focus
• Work SystemsWork Systems• Employee Education, Training, and Employee Education, Training, and
DevelopmentDevelopment• Employee Well Being and Employee Well Being and
SatisfactionSatisfaction
![Page 14: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/14.jpg)
Process ManagementProcess Management
• Product and Service ProcessesProduct and Service Processes• Support ProcessesSupport Processes• Supplier and Partnering ProcessesSupplier and Partnering Processes
![Page 15: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/15.jpg)
Business ResultsBusiness Results
• Customer Focused ResultsCustomer Focused Results• Financial Performance ResultsFinancial Performance Results• Human Resource ResultsHuman Resource Results• Supplier and Partner ResultsSupplier and Partner Results• Organizational Effectiveness Organizational Effectiveness
ResultsResults
![Page 16: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/16.jpg)
Application EligibilityApplication Eligibility
• Must be part of the executive branch of Must be part of the executive branch of the Federal Governmentthe Federal Government
• At least 100 full time Federal employeesAt least 100 full time Federal employees• Autonomous with own defined missionAutonomous with own defined mission• Provide products and/or services to Provide products and/or services to
customers outside the organizationcustomers outside the organization
![Page 17: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/17.jpg)
Steps and Time Frame of the Steps and Time Frame of the Application ProcessApplication Process
1.1. Application distribution, April 2002Application distribution, April 20022.2. Agencies establish internal review process by Agencies establish internal review process by
July 2002July 20023.3. Application to agency coordinators, July – Application to agency coordinators, July –
Sept 2002Sept 20024.4. Application due to Office of Personnel Application due to Office of Personnel
Management by Oct 4, 2002Management by Oct 4, 20025.5. Application Review, Oct/Nov 2002Application Review, Oct/Nov 20026.6. Site visit review, Nov 2002 – Jan 2003Site visit review, Nov 2002 – Jan 20037.7. Judges final review, Feb 2003Judges final review, Feb 2003
![Page 18: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/18.jpg)
Real World Example – The Real World Example – The National Security AgencyNational Security Agency
• Won the Presidential Award for Won the Presidential Award for Quality in 1999Quality in 1999
• Was viewed by many as Was viewed by many as “mysterious” before winning the “mysterious” before winning the awardaward
• Is now a respected organization Is now a respected organization with deep ties to the communitywith deep ties to the community
![Page 19: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/19.jpg)
An Exercise Your An Exercise Your Organization Can UseOrganization Can Use
• Ask yourself the following questions:Ask yourself the following questions:1.1. Is top management in my organization Is top management in my organization
pushing for better quality, and if they are pushing for better quality, and if they are not, would they be responsive to this?not, would they be responsive to this?
2.2. Are our customers consistently pleased Are our customers consistently pleased by our operations?by our operations?
3.3. Can my company adapt rapidly to Can my company adapt rapidly to changing market conditions without changing market conditions without sacrificing product and worker integrity? sacrificing product and worker integrity? (continued on next slide)(continued on next slide)
![Page 20: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/20.jpg)
The Exercise ContinuedThe Exercise Continued
4. Does my organization involve itself in the 4. Does my organization involve itself in the community, and if so, is the community community, and if so, is the community thankful?thankful?
5. Is my organization focused on long-term 5. Is my organization focused on long-term progress rather than short term gain?progress rather than short term gain?
6. Do employees in my organization feel 6. Do employees in my organization feel valued, and will they voice new ideas?valued, and will they voice new ideas?
• If so, you probably embody the spirit of If so, you probably embody the spirit of the award, and may even be able to the award, and may even be able to apply.apply.
![Page 21: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/21.jpg)
SummarySummary
• Even if your organization cannot or Even if your organization cannot or decides not to apply, the Presidential decides not to apply, the Presidential Award for Quality can greatly aid your Award for Quality can greatly aid your operations.operations.
• Integrating the Criteria with your daily Integrating the Criteria with your daily operations will tremendously benefit operations will tremendously benefit your organization.your organization.
• Quality is not a destination; it is a state Quality is not a destination; it is a state of mind.of mind.
![Page 22: Training Presentation](https://reader033.vdocument.in/reader033/viewer/2022052904/557c1d2fd8b42a22218b4b95/html5/thumbnails/22.jpg)
ReferencesReferences
• http://www.opm.gov/qualityhttp://www.opm.gov/quality• http://www.nsa.govhttp://www.nsa.gov