training proposal - scheidt & bachmann€¦ · our integrated solutions designed for the...

Training proposalFare Collection Academy:

Fare collectionsystems

2003

d/3

-121

2/0

2

Copyright 2018 Scheidt & Bachmann GmbH

Content

04 I 05 Passion for Public Transport

06 I 07 The Fare Collection Academy

08 I 09 Course 1: Stationary TVM FareGo Sales ST

10 I 11 Course 1a: Stationary TVM FAA 2000

12 I 13 Course 2: Mobile TVM FareGo Sales OT

14 I 15 Course 3: Revenue service maintenance

16 I 17 Course 4: Fare Gate and Local Device Controller

18 I 19 Course 5: FareGo Val

20 I 21 Course 6: POScom/FareMaster/FareGo Sales MP 22 I 23 Course 7: Farebox

24 I 25 Course 8: Basic operation of the control level

26 I 27 Course 8a: Administrative operation of the control level

28 I 29 Course 9: Special training course

30 I 31 Course overview

31 I 32 References

3

4

Our intelligent ticketing and innovation systems impact both transport compa-nies and passengers around the world. Thanks to our innovative technology, transportation service providers can make better decisions and operate more efficiently.

Being leaders of technical innovation we continuously improve public transport services to support and satisfy our custo-

mers’ demand in an ever more evolving world.

We are proud to continually provide one of the finest and most reliable business solutions for transport agencies in the in-dustry. Strengthened by our world-class partners’ expertise and with our open architecture, we offer a comprehensive ITS portfolio with seamless integration to various third party systems or applica-

tions. By focusing on the individual requi-rements of each customer, we providetruly unique solutions.

Our passion for public transport, and our 40 years experience in providing the best business solution is why our customers stay with us well beyond the first delive-ry.

Parking and access systems

The Scheidt & Bachmann entervo products provide integrated modu-lar systems solutions for parking management and also cashier and access control systems for leisure centres. Customised and flexible solutions attract a wide range of clients worldwide.

Signalling systems

With more than 140 years of expe-rience, Scheidt & Bachmann is one of the most successful manufactur-ers in the field of railway signalling systems. Our network-capable and computer-controlled systems allow you to exercise individual and secure control of your overall route plan.

Petrol station systems

Our integrated solutions designed for the future-proof operation of petrol stations are founded on more than 80 years of experience in this field. Scheidt & Bachmann is the leading supplier of automated sys-tems to petrol stations in Germany and a leading European supplier of system solutions.

5

The Fare Collection Academy

Implementing an innovative and

integrated ticketing technology

system requires a professional

partner. Not only from the initial

planning stage right through until

the system is ready to be put into

operation, but also for the operating

time of the system. Therefore the

education and training of the

transport system staff, who have

to operate this kind of innovative

system, play a very important role

in Scheidt & Bachmann’s project

management.

At the Fare Collection Academy the

trainers, pass on their expertise and

hands-on experience of various

jobs and scenarios to the course

participants. They have worked in the

business and are familiar with all the

hardware and software related tricks

and tips from their routine work.

The trainees have access to facilities

using the latest technology, such as

individual training to learn the ropes

of the administrative level systems as

well as the latest equipment (ticket

machines, point of sale devices, etc.).

These training programs and units

have been created for people who

are professionals in the repair,

maintenance and analysis of

equipment, and also work at the

administration level. The focus here is

always on practical application. Each

training program is of course adapted

to clients’ requirements and their

particular systems.

The objective here is to train course

participants so intensively that all the

course material is easily integrated into

their everyday routine operations. It is

a concept that works well, and which

many people working for Scheidt &

Bachmann’s clients worldwide find

effective.

7

Course 1: Stationary Ticket Vending Machine

Requirements Good knowledge in mechanical and electrical procedures

Objectives Confident operation of the TVMRemedy of malfunctions of the vending machine which can be realised by means of simple replace-ment of componentsGood knowledge of the on-site maintenance proceduresGood knowledge of all revenue service proce-dures at the vending machine

Attendance Max. 6

Course duration 2 days

Products All stationary FareGo ticket vending machines versions FareGo Sales ST|40, ST|50, ST|71 and newer

FareGo Sales ST

88

Training content:FareGo Sales ST Basics

The communication and interfaces

between the individual modules

Serial interface V11

The principle of the Scheidt &

Bachmann data interface and com-

munication

Internal structure of the vending

machine

Comprehensive explanations of the

individual components

The course focuses on the remedy

of simple failures of the individual

components

Replacement of the individual

components

The individual components in the

vending machine are dismantled

and replaced with and without

tools

The TVM service commands

Comprehensive overview of all

service commands

Effects on hard- and software will

be shown

Commissioning and installation of

the vending machine

Prerequisites and explanation of

commissioning and installation

procedures will be explained

Repair

Explanation of the event codes

Analysis and repair aid (mechanic

and electric)

Safety features will be stressed out

Maintenance cycles

Detailed information about the

maintenance cycles prescribed by

Scheidt & Bachmann

Furthermore it is explained which

modules must be maintained on-

site or in the workshop

Cleaning and maintenance of the

individual field components

The individual components are

explained, cleaned and maintained

Tools and cleaning aids


tools and cleaning aids to be used

Revenue service maintenance

Comprehensive explanation of the

individual procedures required for

a revenue service maintenance

The step by step procedures to

replace all revenue service compo-

nents

The revenue service reports will be

explained

9

Course 1a: Stationary Ticket Vending MachineFAA 2000



Attendance Max. 6


Products All stationary ticket ven-ding machines of the FAA 2000 generation

•

101010

Training content:

Basics






munication


machine





components


components




tools



service commands


be shown


the vending machine




Repair



and electric)


Maintenance cycles



Scheidt & Bachmann

















nents


explained

11

Course 2: Mobile Ticket Vending MachineFareGo Sales OT



Attendance Max. 6


Products All on-board FareGo Sales ticket vending machines

12

Training content:

Basics






munication


machine





components


components




tools



service commands


be shown


the vending machine




Repair



and electric)


Maintenance cycles



Scheidt & Bachmann

















nents


explained

13

Course 3: Revenue service maintenance

Requirements There are no requirements to be met

Objectives Good knowledge of all re-venue service procedures at the vending machine

Attendance Max. 6

Course duration 1 day

Products: All stationary and mobile TVMs by Scheidt & Bach-mann

14

Course 3: Revenue service maintenance

Functioning of the vending

machine

Brief explanation of the entire sys-

tem, focused on the functioning of

the vending machine


machine

Explanation and function of the


The course focuses on the revenue

service considerations with regard

to specific components

Data handling with the service

keyboard

Brief description of the removable

data carrier

Handling of the removable data

carrier in the vending machine


components

The revenue service components in

the vending machine are replaced

The exact procedure is demons-

trated with the help of a full take

through the revenue service main-

tenance

Error corrections

Handling problems, which might

occur during the revenue service

maintenance, are explained in

detail

The quick elimination of errors is

explained

Printouts of the vending machine

All revenue service printouts are

printed and explained

Transport of the individual reve-

nue service components

Correct transport and storage of

the replaced components in the

service vehicle and in the workshop

Training content:

15


Objectives Confident operation of the LDCRemedy of malfunctions of the gate which can be realised by means of simple replacement of componentsGood knowledge about the adjustment and maintenance procedures of major components

Attendance Max. 6


Products All Fare Gates by Scheidt & Bachmann

•

Course 4: Fare Gate and Local Device Controller (LDC)

16

Basics


between the individual gate modu-

les

Internal structure of the Fare Gate

Explanation and function of the



components


gate are dismantled and replaced

with and without tools

Data handling with the service

keyboard

The command set of the gate will

be explained

Adjustment of key elements

Adjustments of the light barriers,

the clutch and glas panel

Repair



and electric)


the gate



(electrical wiring of the gate com-

ponents)

Maintenance

Explanation of the required on-site

maintenance procedures

Presentation of necessary tools and

cleaning aids

Safety features and transport of

the individual components

Correct transport and storage of

the replaced components in the

service vehicle

Local device controller


menu structure and gate control-

ling features

Training content:

17

Course 5: Smart Card Validator (stationary/mobile)


Objectives Remedy of malfunctionsGood knowledge about the adjustment and maintenance procedures

Attendance Max. 6


Products All validators by Scheidt & Bachmann

18

Course 5: Smart Card Validator (stationary/mobile)

Technical concept

General introduction into the

system

Performance features

Description of the individual hard-

ware components and peripherals

Basic functions of the validator

Commissioning of hardware and

software

Smart card technology

Explanation of the hardware and

software

Repair

Explanation of possible causes of

errors


and electric)

Maintenance




cleaning aids

Training content:

19

Course 6: POScom/FareMaster/FareGo Sales MP


Objectives Safe operation of the sales deviceRemedy of malfunctionsGood knowledge about the adjustment and maintenance procedures

Attendance Max. 6


Products All personal opera-ted sales systems by Scheidt & Bachmann

20

Course 6: POScom/FareMaster/FareGo Sales MP

Technical concept


system

Description of the technical proce-

dure from the ticket issuance up to

the settlement

Performance features

Description of the hardware

Performance of the individual com-

ponents and peripherals

Basic functions

Commissioning of a sales device

Shifts and daily functions

Keeping of sales shifts and execu-

tion of service functions

Settlement of the sales device

Execution of a cashier‘s statement

Check of the settlement printouts

and storage of all entered data

Commissioning and installation




Maintenance




cleaning aids

Repair

Explanation of possible causes of

errors


and electric)

Training content:

21

Course 7: Farebox


Objectives Safe operation of the fareboxRemedy of malfunctions of the farebox The on-site maintenance of the fareboxGood knowledge of all revenue service proce-dures at the farebox

Attendance Max. 6


Products All fareboxes by Scheidt & Bachmann

•

FareGo Sales FB

22

Course 7: Farebox

Basics



Internal structure of the farebox





components


components


farebox are dismantled and repla-

ced with and without tools

The farebox service commands


service commands


be shown


the farebox




Repair



and electric)


Maintenance cycles



Scheidt & Bachmann

















nents


explained

Training content:

23

Course 8: Basic operation of the control level

Requirements General PC knowledge

Objectives Good knowledge of the control levelGood knowledge of all daily related processes

Attendance Max. 6

Course duration 1-2 days

Products All background systems by Scheidt & Bachmann

24

Course 8: Basic operation of the control level

Basics


system

Structure of the network

Menu structure

Adaptation of the system mainte-

nance menu structure to customer-

specific requirements

Access to the system

Log-in

Handling with passwords

Online events

Configuration of alarm users based

on users already maintained

Configuration of events and alarm

Tariff maintenance

Explanation of the tariff structure

Change of a tariff fare

Status Monitor

Use of the status visualisation mask

Order management

Creation of a new order

Download of version data

Upload of shift data

Reports

Printout of the individual program-

med reports

The organisation and filtering of

special data

Training content:

25

Kurs 8a: Administrative operation of the control level

Requirements General PC knowledge

Objectives Good knowledge of the control levelGood knowledge of all daily related processesSystem maintenanceConfiguration of field devicesVersion management

Attendance Max. 6

Course duration 3-4 days

Products All background systems by Scheidt & Bachmann

26

Kurs 8a: Administrative operation of the control level

Basics


system

Structure of the network

Menu structure

Adaptation of the system mainte-

nance menu structure to customer-

specific requirements

Access to the system

Log-in

Handling with passwords

Online events




Alarm user




Editing alarms

Use of the alarm user mask

Processing of alarms

Tariff maintenance

Explanation of the tariff structure

Change of a tariff fare

Status Monitor

Use of the status visualisation mask

Configuration of the status visuali-

sation mask

Version management

Concept of the version manage-

ment

Explanation of various types of

versions

Status of version types

Order management

Creation of a new order

Download of version data

Upload of shift data

Control functions when dealing

with the order management

Offline-tools

Initialisation of a data carrier

Integration of data from offline

devices

Transmitting from versions to an

offline device

Reports

Printout of the individual program-

med reports

The organisation and filtering of

special data

Training content:

27

Course 9: Special training course

Requirements Based on the individual course content

Objectives The acquiring of special know how in hard- and software areas

Attendance Upon consultation

Course duration Upon consultation

28

Course 9: Special training course

The coordination (timeframe and

content) takes individually place

with the customer.

Here are some examples:

Shop maintenance of Scheidt &

Bachmann modules

Use of the right tools and cleaning

aids

Comprehensive explanation of

the electronic and mechanical

modules

Assembly instructions of the indi-

vidual modules

Adjustments

Mechanical adjustments of

Scheidt & Bachmann modules

Adjustments of software parame-

ters

Comprehensive explanation of

sub modules

Tariff and layout changes

Explanation of special software

programs

Explanation and changes of the

ticket layout

Realisation of tariff changes

Software parameter adjustments

Training content:

29

Course overview

Course Requirements Objectives Attendance Course duration

1: Stationary ticket vending machine (versions FareGo Sales ST|40, ST|50, ST|70 and newer)

Good knowledge in mechanical and electrical procedures

Confident operation of the TVMRemedy of malfunctions of the vending machine which can be realised by means of simple replacement of componentsGood knowledge of the on-site maintenance proceduresGood knowledge of all revenue service procedures at the vending machine

Max. 6 2 days

1a: Stationary ticket vending machine (FAA 2000)



Max. 6 3 days

2: Mobile ticket vending machine



Max. 6 2 days

3: Revenue service maintenance

There are no requirements to be met

Good knowledge of all revenue service procedures at the vending machine

Max. 6 1 day

4: Fare Gate and Local Device Controller


Confident operation of the LDCRemedy of malfunctions of the gate which can be rea-lised by means of simple replacement of componentsGood knowledge about the adjustment and mainte-nance procedures of major components

Max. 6 2 days

5: Smart Card Validator There are no requirements to be met

Remedy of malfunctionsGood knowledge about the adjustment and mainte-nance procedures

Max. 6 1 day

d

*

3030

Course overview

Course Requirements Objectives Attendance Course dura-tion

6: POScom/FareMaster/FareGo Sales MP

There are no requirements to be met

Safe operation of the sales deviceRemedy of malfunctionsGood knowledge about the adjustment and mainte-nance procedures

Max. 6 1 day

7: Farebox Good knowledge in mechanical and electrical procedures

Safe operation of the fareboxRemedy of malfunctions of the farebox The on-site maintenance of the fareboxGood knowledge of all revenue service procedures at the farebox

Max. 6 2 days

8: Basic operation of the control level

General PC knowledge Good knowledge of the control levelGood knowledge of all daily related processes

Max. 6 1-2 days

8a: Administrative ope-ration of the control level

General PC knowledge Good knowledge of the control levelGood knowledge of all daily related processesSystem maintenanceConfiguration of field devicesVersion management

Max. 6 3-4 days

9: Special training course

Based on the individual course content

The acquiring of special know how in hard- and software areas

Upon consul-tation

Upon consul-tation

d

*Training prices by arrangement

Course overview

3131

References

Deutsche Bahn

First Group, UK

Irish Rail

Kölner Verkehrsbetriebe / Stadtwerke Bonn

Linz AG Linien

Long Island Railroad

LUAS, Irland

MBTA, Boston

Metro Kopenhagen

Mint of Poland

National Express, UK

Neuchâtel

Phoenix

RET, Rotterdam

Rheinbahn Düsseldorf

Schweizerische Bundesbahnen

Stadtwerke München

West Coast Express, Canada

Wiener Lokalbahnen

Deutsche Bahn

First Group, UK

Irish Rail

Kölner Verkehrsbetriebe / Stadtwerke Bonn

Linz AG Linien

Long Island Railroad

LUAS, Irland

MBTA, Boston

Metro Kopenhagen

Mint of Poland

National Express, UK

Neuchâtel

Phoenix

RET, Rotterdam

Rheinbahn Düsseldorf

Schweizerische Bundesbahnen

Stadtwerke München

West Coast Express, Canada

Wiener Lokalbahnen

32

References Satisfied customers all over the world

Our training courses are

developed for people who profes-

sionally work in maintenance and

service of the equipment and as

administrators on management

levels.

Due to the high practical share of our

training measures, you will be en-ab-

led to integrate the trained subjects

and implement it into your everyday

work. Irrespective of your progress

of knowledge, whether you are a be-

ginner, dispose of basic knowledge,

or have already advanced to higher

levels, we will offer you a successful

qualification for your daily work.

Many staff members of companies

in Germany and abroad have already

made use of our training courses for

extended vocational training.

33

Scheidt & Bachmann GmbHFare Collection AcademyBreite Straße 13241238 Mönchengladbach GermanyPhone +49 2166 266-882 Fax +49 2166 266-667 [email protected]

training proposal - scheidt & bachmann€¦ · our integrated solutions designed for the...

Documents