Training Resource Materials

Customer contact

Title Supplier Condition and application Price

IT’S A DEAL. Melrose As new - never used. Detailed Buyer and Seller scenarios. Comprehensive tutor guide. Two audio tapes of live negotiations.

£20

SELLING PROFESSIONAL SERVICES

Daedal Very .good course running package. Complete and in good condition.

£15

WIN-WIN (game) HRD Pristine and complete. Never used but looks interesting. Monopoly type board game will add a different dimension to training.

£20

KENNEDY’S SIMULATIONS FOR NEGOTIATION TRAINING

Gower As new. Role play briefs and tutor guidance on personal style.

£15

50 COMMUNICATION SKILLS ACTIVITIES Karen Lawson

HRDQ Comprehensive range of topics and well structured. Good basis for an on-going development programme for all levels.

£30

Management

Title Supplier Condition and application Price

THEORIES OF LEADERSHIP AND MOTIVATION

Daedal Very good course-running package. Excellent introductory course for new managers.

£25

THE FEEDBACK GAME Gower Complete, never used. Boxed set game plus manual. Ideal for improving managers’ effectiveness with subordinates.

£30 (new £140)

THE MOTIVATION GAME

Gower Complete and as new. Boxed set plus manual. Detailed instruction for trainer to focus on 22 different aspects of making life/work meaningful.

£30

INFLUENCING STRATEGIES PROFILES

Tony Manning Trainer guide plus questionnaire. Many managers have to negotiate with colleagues to get things done. This is sales for non-sales people as well as customer contact personnel.

£15

SUPERVISORY SKILLS

MLR Eileen Russo

New supervisors or refresher. Skills needed for a supervisor to perform effectively. Questionnaire and facilitator guide.

£20

WHAT IS MY COMMUNICATION STYLE?

MLR Eileen Russo

Self awareness questionnaire with trainer led structure and guidance. Assertiveness and expressiveness balance. One session in a longer course.

£10

COACHING SKILLS INVENTORY

MLR Kenneth Phillips

Basis of a short course for anyone responsible for the performance of others. Comparison Stats help with context.

£20

20 ACTIVE TRAINING PROGRAMMES

N Silberman Good basic content over a large range of topics.

£20

PARTICIPATIVE MANAGEMENT

MLR Jones and Bearley

Decision making style questionnaire and responses sheet. Good component for a management course.

£10

TANGOES Daedal Modern application of ancient Chinese tangram puzzle. Plenty to do for participants and good facilitator guides for six communication skills

£15

EMOTIONAL SMARTS June Donaldson Guide for Emotional Intelligence written fo self-help but also as a facilitator guide.

£15

Self-development

Title Supplier Condition and application Price

PHOTO READING – A PERSONAL COURSE.

Learning Strategies Corporation

As new and complete. Amazing claims. Very detailed self-help programme with audio tapes.

£25

THE SIX PRINCIPLES OF SUCCESSFUL SELF MANAGEMENT

HRD As new. Good basis for a course or as self-help library material.

£20

EDWARD DE BONO’S MIND PACK

DK As you would expect – games, puzzles and exercises to expand your thinking skills.

£15

Business Simulations

Title Supplier Condition and application Price

THE WINE BAR GAME Northgate Teams compete with each other to set up and run a business. Computer needed to collate and assess results. Used but in perfect condition.

£60

GOING FOR PROFIT Northgate Teams compete with each other to set up and run a business. Computer needed to collate and assess results. Used but in perfect condition.

£60

TOM PETERS BUSINESS SCHOOL IN A BOX

McMillan Business guru inspired and approved. Very detailed simulations for role-plays and subsequent analysis. Bought to stretch experienced managers but didn’t get opportunity to use. Challenging but fun material in modern context.

£10 (cost £40)

Phone coach: Complete training system for Telephone training – Customer Care or Sales. 12 phones linked to 6 tape recorders and control box. As new in original cases. Instruction Manual Videos: All still in good old VHS format with original trainers guide: Getting the Business and Keeping It – Training Direct What’s the Answer – Fenman Relationship Selling – Flex But I don’t have Customers –America Media Inc It’s a Deal – BBC Negotiating Profitable Sales – Part One Video Arts Negotiating Profitable Sales – Part Two Video Arts If interested in any of the above, contact to discuss content/application and usefulness as well as price. Purchasing procedure:

1. Having just retired from many successful years as a self-employed trainer, I am offering resources for sale. For ease of selection I have grouped them into categories:

2. There is only one copy of each title – first to order will get. I will update whenever I can. You can of course buy from all categories.

3. Prices reflect condition (although all are sound and minimally used), original cost (usually bought in the 1990’s), but mostly on what I would pay for them myself today if I was a trainer on a limited budget. I need the space rather than the cash, so priced to sell.

4. If easiest, Buyer can collect (I’m on the boundary between Bucks and Herts). I will organise delivery at cost (Royal Mail or Carrier) but that will depend entirely on the total size, not value that you buy. I will advise delivery costs before shipping, and hold your order request until we agree a deal.

5. I will accept direct BACS, or cheques, but will only ship when cleared. Cash on collection if preferred. 6. Contact ray.costello1@btinternet.com for availability and/or information, or 01442 822900 to discuss.