TRAINING TECHNIQUES FOR MFI STAFFEU ACP LEARNING EVENT – September 2008

Objectives

Give trainers some techniques on how to best conduct their training sessions with MFI staff

These techniques have been put in place by EU ACP learning event participants who use them regularly

To remember when you train adults Confucius has rightfully said: If I hear I forget If I see I remember

If I do I understand

To remember when you train adultsMeaning… Keep your academic presentation as

short as possible Show concrete examples (case studies,

learnings from previous success AND failures)

Have participants redo (exercises, worskhops, on-the-job trainings)

Preparation of the training session Identify your target group Class attendance should not exceed 15-20

participants Groups should be homogenous

At least 2 trainers Avoid monotony and create interactivity 1 trainer should not speak longer than 30 mn

continuously Plan for experienced staff to animate some parts of

the training to bring their own experience Do not undersestimate logistics:

You need a room with space Make sure the technics work (e.g. projector,

microphone…) Have name tags, name boards ready

Ice breaking phase Get participants to learn more about each

other in a fun way Soccer ball with a specific question each

participant must answer; the ball is sent from one participant to another.

Have each participant present himself to his neighboor, and have this neighboor present the participant to the group

Ask participants to line up by height, age, etc. Position participants on a country map to see

where they come from

Key principles of in class training Keep it simple and theory to minimum Powerpoint should only be in bullet point

Highlight key ideas Too much content leads trainer to read vs.

interact Present case studies

Always illustrate with concrete examples Learn from mistakes: show previous errors,

which are usually more telling than successes Have senior staff present their experience

Have a positive animation

There are no silly questions/remarks

Put in practice and test understanding Break down participants in small group with one

specific exercice (directly related to content of training).

Have teams present the results of their exercices After breaks or on the next day, ask participants

what they have learned during the previous sessions: key ideas should emerge

Regularly test participants with regular questions on key concepts they must have learned by the end of the training At the end of the session, test the participants to make

sure that key points have been understood This can be compared to a test conducted BEFORE the

training

Manage time

Break down training session into short workshops

Plan for breaks Use music to remind people to come back in the

class Have incentives (or penalties) for participants

arriving on time (being late) Have a « Parking lot » for questions which can

be answered later (individually or in at the end of the training session). Parking lot should not become « Black holes »

NO PHONES / NO LAPTOP

Make sure everyone participates Remember the name of all participants Don’t forget the « shy » people Wake people up

Soccer ball or glass of water ?

How to wake people up ?

THE C.O.C.O.N.U.T DANCE

Make sure everyone participates Ask sleeping/late person to tell a funny

story Everybody enjoys appreciation

Have small presents/gifts (real or symbolic) to encourage participants to answer questions

Bet « fake money » to a participant on his capacity to answer a test question

Collect people’s impression at the end of each day

When training = team building Plan for team building exercices and

activities Have an event/lunch/dinner planned with all

participants OUTSIDE of the work environment

The BAR exercice: Teams of 6; 1 bar; get each team to lower

the bar to the ground with 2 simple rules: No speaking; fingers should never leave the bar. Have 2 participants make sure rules are respected.

When training = team building The Rope exercice

Teams of 10; 1 long rope; get participants in a circle around the rope; have them close their eyes; grab the rope; the team must make a square (or another geometric form) keeping their eyes closed.

Get more tips and techniques Consolidate all good ideas from within

your training staff at the institution level Ask participants to assess the training,

so as to improve content and animation for the next session Select and implement best suggestions

CGAP website: DIRECT

Thanks to team members:

Olivier Bailly-Bechet – Advans Cameroun

Gregoire Danel - Horus

Abdoulaye Diasse – Project Saint Louis/ADE finance

Patrick Gobin - Horus

Ross Nathan – Urwego

Martin Spahr – LFS

Camille Striffling - Horus

Faustin Zhinga - Urwego

Edited by Mike Rios and Lillian Diaz