training & the networked workplace
Post on 17-Oct-2014
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DESCRIPTION
Presentation for the Automotive Training Managers Council (ATMC) annual conference 28 May 2009.TRANSCRIPT
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Training and the Networked Workplace
Harold Jarchewww.jarche.com
Copyright: Creative Commons Attributionhttp://creativecommons.org/licenses/by/2.5/
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Part 1: The changing nature of work
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19th Century:Factory Model
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http://flickr.com/photos/brianhendrix/
20th Century:Clocks & Cubicles
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19th & 20th CenturiesHierarchy
“management knows best”
Management
Workers
the outside world
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21st CenturyLearning-Working-Playing
http://flickr.com/photos/8594424@N07/
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21st Century Reality:Networks Invert the Pyramid
Management
Workers
the outside world
?
the outside world th
e out
side
wor
ld
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Signs of Flattening
Check Internet before the Showroom
Google symptoms prior to Doctor’s Office
Online comparison, booking & shopping
Wikipedia trumps Britannica & Encarta
Craigslist & Kajiji obsolesce Classified Ads
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Complexity, the 21st C. Norm
Cynefin Framework
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Training Inadequate for Emergent Practice
Cynefin Framework
Training
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21st C.Emergent Practices
COMPLEXENVIRONMENT
Probe Sense Respond
First we have to take action:
Probe
Learning by Doing
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1) Probing
2) Sense-making 3) Responding
Management
Workers
Information, Knowledge
& Trust
P-S-R
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Part 2: A New Model for Working & Learning
Harold Jarchewww.jarche.com
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Roots of Training:Hierarchies & Control
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“Hyperlinks Subvert Hierarchy”
wirearchy.com
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Connecting & Communicating
CEO of Best Buy, Brad Anderson, now regards his role as facilitator,
vetting ideas from the front lines
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Supporting (Emergent) Work in Complex Environments
1) Collaborative Work & Learning
2) EmergentPractices
3) Tools &Processes
Management
Workers
Connecting & Communicating
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time for a change?
http://www.flickr.com/photos/jimmybrown/3086281852/
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Personal Knowledge Management (PKM)Personal Learning Environments (PLE)
By Lilia Efimova
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PKM Method
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Lurk & Listen
http://flickr.com/photos/lupusinclitos/706530750/
TwitterBlogs
ForumsGet out of your Office
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Get Feedback & Share
http://flickr.com/photos/bbdh/2487484584/
Write a BlogTweetPublish
TalkBe Open & Attentive
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Simplify & Synthesize
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Join NetworksConnect to Others
Photo by Jay Cross
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1) Collaborative Work & Learning
2) EmergentPractices
3) Tools &Processes
Management
Workers
Connecting & Communicating
Customers
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Follow-up Resources
• www.delicious.com/jarche/atmc