EnhancedCustomer Experience

Interactive documents

Automateswelcome kit generation

Business rules forpersonalized communication

Consistent communicationthrough multiple

channels of delivery

ComprehensiveSelf-care portal

Unified platform forall types of

customer communication

Interactive documentsalong with the ability to

define workflows

GUI driven template designerand comprehensive

template management

B2B portal to enableefficient dissemination

of the information

Generation of reports oncustomer transaction data

Fastertime to Market

Trans-promotional customercommunications for assured customerloyalty and faster time to marketBuilding customer experience discipline ranks top amongst priorities, given its impact on customer loyalty. Customers expect an experience that’s valuable, easy to use, aesthetically pleasing, and emotionally satisfying. Trans-promotional customer communications coupled with customer expectations can go a long way in building customer loyalty.

Given the stiff competition, faster time to market can be a key differentiator. Flexibility to business users (like marketing, underwriting, etc) in designing & defining content and business rules for personalization enables faster TAT in launching products.

Benefits:Enhanced customer loyalty: Due to enriched customer experience from personalized documents sent through multiple channels of delivery. Interactive, on-demand generation of documents ensures targeted communication.Reduced costs of customer communications: Eliminates the need for multiple applications for multi-channel delivery thus reducing storage and maintenance costs. Hosted model reduces the TCO of maintaining in-house customer communications management system. Support Green initiatives of the enterprise: Helps organizations to reduce costs of paper communications to its customers by ensuring electronic delivery of the documents

Copyright © 2011 Intense Technologies Limited. All rights reserved.

UniServeTM is an enterprise agility solution from Intense Technologies. uniserveTM was formerly known as iECCM. To know more about our solutions, visit www.intense.in, call +91 40 44558585 / 27849019 / 27844551 or e-mail rfi@intense.in.

Customer information may have changed since when this document was authored.

uniserve 3600 communication hubOffered on a hosted model, uniserve 3600 communication hub brings to you a comprehensive solution that can seamlessly integrate with other core applications to generate all types of customer communication documents. The solution is offered in flexible pricing models and offers scalability.

Multiple applications - creating document

Unified business process for customer communications

Multiple applications -distributions