transcentral delivering flexibility transcentral solutions taking more care

transcentraltranscentral delivering delivering flexibilityflexibility

transcentral solutionstaking more care

transcentral solutions transcentral solutions taking more taking more carecare

•optimum service efficiency•high security •full 24/7/365 service support•pro-activity•flat-line management structure•IT systems support•the desire to strive for continuous improvement

why transcentral solutions ?


transcentral solutions has a core customer base of over 400 accounts, of which 3 of these are FTSE 100 companies and a high number are market leaders in key business sectors

customers


key customer accounts

3MAbbott LaboratoriesNightfreightBHSPalletforceBootsTexacoFujitsuJohnson & JohnsonCitylinkRhenus LogisticsCarlsberg TetleyNational Air Traffic Services

LittlewoodsNortel plcAstraZenecaPanasonicJ D WilliamsPalletwaysSharpRobert BoschSony UKSuperdrugGlaxo SmithKlineVirgin AtlanticThysen KruppZurich Financial Services


what our customers say

“We value transcentral’s service because of their pro active and speedy response in putting things right if there are any hold ups, our standards require that a minimum service level of 98% be constantly maintained. transcentral’s people are ambassadors for both their own company and Bosch.” Nick Wilson, Robert Bosch Ltd

“We have a first class reputation to uphold so we need to ensure that whoever we award a supplier contract to, will place the same high value on service levels as Virgin. It was one of the main qualities we looked for when employing a courier. transcentral is able to offer us peace of mind.” Carol Thompson, Virgin Atlantic Airways


what our customers say


our mission statement

“transcentral solutions is dedicated to providing an exceptional express distribution service to support the changing delivery needs of business customers based in the UK & Europe.

We will seek to establish open, honest and successful commercial partnerships with our customers and suppliers respecting the interests and goals of each party. We will provide a safe and rewarding work environment for our employees and will promote open communication at all levels to support the interests of our business and our customers.

Our reputation will be second to none in our sector and we will continually build upon our philosophy of demonstrating the utmost care in all that we do.”

“taking more care”

“with pride and passion”


total flexibility


transcentral solutions operational structure

Elizabeth Wray

Managing Director

Janine Thompson

Office Manager

Central administration

Central Operations

Becky GreenCommercial

Manager


sameday operational infrastructure

centralised controllers, providing local customer service and day-to-day account management

central operations function based at Cannock, providing support 24 hours a day, 7 days a week to all customers

unique bespoke booking system (Revival)

extensive nationwide delivery channels

nationwide vehicle availability and back-up, 24/7


Small Van

LWB Transit

7.5T Rigid

Flat Bed

Artic

3.5T Flat/Dropside

7.5T Flat/Dropside

12T Rigid

operational fleet analysis


solutions operational out of hours supportout of hours is classed as 1800hrs to 0800hrs Monday to Friday, and from 1800 on Friday to 0800hrs on Monday, plus bank holidays.the national network is supported by central operations, based at Cannock. This Operation is manned 7 days a week, 24 hours a day, 365 days a year.the bespoke BT telephony system deployed by transcentral ensures all customer’s calls via our national number are geographically routed, the call is automatically diverted to central operations.during out of hours periods, including bank holidays, calls to the national number are automatically routed to central operation.

08700 34925508700 349255


solutions customer service

as ambassadors for our company, all transcentral personnel work to a high standard of customer care and are trained to be efficient, courteous and helpful at all times.

the automatic diverting of customer calls to the solutions national telephone number ensures that all calls are answered, even if the local contact is busy or unavailable

transcentral solutions invoicing is simple, clear and easy to understand. Any query you may have will be quickly and efficiently resolved.


solutions issue management

any issues identified are relayed back to the customer as soon as possible.

if no solution can be found at local level, the issue is escalated to the central administration team, who in turn will involve the commercial department and directors if necessary.

through the Revival system, all actions are fully auditable by user therefore any issues/queries can be resolved quickly and efficiently


transcentral added value

quality and continuous service improvement is an integral part of trancentrals business improvement strategy and a core ethic within our business culture.

Our vision of quality goes beyond the requirements of the ISO 9000 standard, although the basis of this gives us a framework upon which business disciplines have been based.

Our commitment to quality is reinforced by our ongoing objectives to improve efficiency and develop both our internal systems, IT functionality and our personnel, all of which are monitored by KPI’s.

continually being nominated and winning various industry awards demonstrates our proven commitment to our mission statement and business philosophy.


added value health and safety

transcentral takes its H&S responsibilities very seriously and all employees are aware of their legal duty to ensure a safe working environment at all times

• every employee holds a copy of the company safety policies

& procedures

• every employee knows what to do in the event of an

emergency

• full ppe and safety clothing is worn at all times in and on our

customers customer premises


added value future innovation

pallet systemson-line access to customer-tailored booking systems key location storage and call-offweb-booking geographic service expansionon-site courier desk personnelspecial projectswarehousing & pick n packovernite parcel services


transcentral solutions transcentral solutions summary

transcentral strives to be the leading supplier of courier and specialist logistics services, through our commitment to quality, customer partnerships and personnel development.

To summarise, transcentral aims to achieve:

• continued customer service development and improvement

• cost reduction through a high level of consignment management

• Achievement of high quality service levels, sustained by customer-focused management, SLA’s and KPI’s.

transcentral delivering flexibility transcentral solutions taking more care

Documents

care slide

utmost care

care total flexibility

passion slide

care key customer accounts

service levels

transcentrals service

local customer service