Transcript created by DTI

Event: PI 02 GTIRT17-00690 SECTION 3 999 T OTH 76252 025852 34310J -- - -- -- - - -Call Duration: 00:03:29

Date: 14 June 2017

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Digital transcript ofWordWave International Ltd, trading as DTI 8th Floor 1165 Fleet Street 1 London 1 EC4A 2DY Phone: +44 (0) 207 404 1400 Web : www.DTIGiobal.com 1 Email: ukclient@dtiglobal.eu

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- whichever one I get.

Hello, Fire Brigade.

Hello.

Hello, the Fire Brigade.

Hi, hello. Um, I'm phoning because my father in law is trapped in

Grenfell Tower, the, the tower block that is on fire. We been, um -

Grenfell.

Yeah. We've been on the mobile to him. He's disabled. He's old.

Okay. And what flat number does he live in?

He's in flat number 83-

Flat number 83.

- and we're absolutely frantic. We've been talking to him on the

phone-

Yeah.

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-we tried to tell him, you know, to wet blankets and put them at the

edge of the doors and to open the windows cos he said it's very

smoky. He's, he's blind and he's disabled and -

He-

- he can't get out on his own.

Okay. And is it just him in there?

it's just him in there.

Just- okay. And what floor is he on?

Um, it's, it's flat number 83. I'm just gonna ask my husband cos the

floors are funny. it's not (Inaudible). What actual floor is it? it's the

11th floor but it's flat number 83.

83, 8-3, yeah?

8-3, yeah. And he's just- he needs help because he- like I say he's,

he's registered disabled, he's -

Yeah.

- completely blind. He wouldn't have heard and, and he's woken up

and he can smell smoke so he's phoned us and then we've found out

what's happening but he can't -

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Yeah.

- get out now.

He's, he's blind so he even don't know -

He's blind-

-(Inaudible).

- um, and his hearing isn't great and-

okay, yeah.

- (Inaudible) trying to tell him but he- he's absolutely frantic now.

Okay, okay. I'll pass it on to our crews. They're in the building.

We've got, we've got 40 fire engines there at the moment. And

there's a lot of -

Okay.

- people. They're working their way to them but obviously we need to

know where they are so I'm gonna pop this -

Yeah, yeah.

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- down to the crews now, okay?

Flat number 83 -

83-

- and, and, you know what -

- 11th floor.

-when they get to the door they just need to kick it in because-

Yeah-

Yeah.

-did he say what room he was in?

I, I think he's all over the place, to be honest. See, we've told him to

stay in the living room now and to open -

Yeah, okay-

- all the windows wide.

- if, if, if you get hold of him again tell him to shut the windows, to try

and cover the door if he can, stay away from -

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Shut the windows.

- the smoke and stay down low, get on the ground and cover his

mouth and nose with material or something like that, okay. Um-

Okay, okay. How, how are they gonna - are they gonna get to

people?

They, they are. They're trying their best. They're making their way

up by floor searching for people and, and going where we tell them to,

okay. lt might, might take a little while -

Okay. So, shut -

- there's a lot of floors.

- the windows - shut -

Yeah.

- the windows, get down low.

Yeah. Obviously, obviously if, if he can leave- I know it might be

hard for him cos can't see, if there's any chance he can leave that is

the best thing but if not stay put-

If, if he leaves -

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-try (Inaudible) everything.

- and he tries to go down the stairwell is that safe?

Um, is it dangerous but because we can't see what's going on inside

the flat we don't know how bad it is in there. Um, if he does-

Yeah. When we first-

- if he does leave -

- spoke to him -

Yeah.

- he said he could smell smoke and then -

Could smell smoke.

- we've been calling him back and now the last time - you can hear

the fire alarms going off. I know it sounds -

Yeah.

- silly but the first time the fire alarm wasn't going off in his flat so

we're, like, "What are you doing? -"

Yeah, yeah.

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-"you know, the house is in on fire." And, um, this time now he, he

was much more frantic and -

Yeah.

- he said he can really, really smell it. it's bad, you know-

Okay. If, if you do get -

- and, and he can hear alarms (Overspeaking).

- him on the phone again give him two -

Yeah.

- options; he can either try and leave the building, if he does cover

himself in a wet towel, wet blanket, anything he can get hold of-

Yes.

- and just make his way out as quickly as he can, if not, cos I

understand that he, he won't be able to see just tell him -

Yeah.

- to do those things with stopping the gaps -

Right.

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- in the door, shutting the windows, staying low and covering his

mouth and nose, yeah?

Okay. But, but you will pass on that -

Yeah-

- he's there.

- I'm gonna (Inaudible).

I, I (Inaudible) he there's and I really don't-

Yeah, er, I'm-

- (Inaudible).

- gonna pass it onto the crews where he is now, okay?

Thank you so much, thank you.

All right. I'll pass it on now, no problem. Thank you.

Thank you.

Thanks, bye.

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