transform 2020 roadmap: evening and after hour support · findings •student services could be...

DRAFT – for discussion

Executive Sponsor: Dr. Gena Glickman, Manchester Community College Initiative Team: Catherine Bergren, Charter Oak State University/CTDLC Matthew Hall, Asnuntuck Community College Dr. G. Duncan Harris, CSCU Student Success Center Dr. Carol Williams, Eastern CT State University

Transform 2020 Roadmap: Evening and After Hour Support

1


The Challenge

• Transform 2020 recognizes that today’s students are not always the “traditional” day time, full time student. The availability of quality evening and after hours support is an essential component in the student success formula.

2


Our Process

• Audit of existing services across the system

• Audit of existing community resource referral information

• Review of the literature and high impact practices

3


Findings

• Student services could be organized in a one stop format

• Service availability aligns with academic calendar

• Opportunities exist to increase shared services across the system

• Technology can be further leveraged to enhance support

4


What Works • Shared Services

• Online tutoring –eTutoring • Online library databases • Online reference librarian-AskAway

• Centralized Services • CTDLC financial aid call center • Go Back to Get Ahead • Blackboard technical support

• Access to Services • Self help-knowledgebase and ticketing system • Support resources portal -CUNY Model /Western Kentucky • Community partnerships-Gateway Health Center/MCC Veterans

Center

5


6


7


Western Kentucky University

8


Next Steps

• Review data from Transform 2020 Student Focus Groups

• Prepare and distribute report to Presidents and stakeholders soliciting feedback. Focal areas to include: • Library Services

• Enrollment Services

• Academic Support • IT

• Life Skills/Counseling Services

• Incorporate feedback and prepare final report

9


Co-Curricular Student Experience and Residence Life

(Please see associated WORD file)

Executive Sponsor: Gena Glickman Initiative Leads: Keith Betts, Trent Barber, and Tracy Tyree

10


TRANSFORM CSCU 2020

Enhancing Career Services

Monday, November 24, 2014

11


EXECUTIVE SPONSOR

Gena Glickman President Manchester Community College

INITIATIVE & ROADMAP LEAD

Carl Ochnio, Director, Career Services Manchester Community College

Co-Lead

Kellie Byrd-Danso, Director/Career Services Gateway Community College

12


EXPANDED THE INITIAL COMMITTEE TO INCLUDE UNIVERSITY REPRESENTATION

Carl Ochnio, Director/Career Services, MCC

Kellie Byrd-Danso, Director/Career Services, GCC

Julie Greene, Sr. Associate Director/Career Services, MCC

Ken Poppe, Director of Center for Advising and Career Exploration, CCSU

13


FIRST “ENHANCING CAREER SERVICES”

COMMITTEE MEETING

Wednesday, September 17, 2014 at MCC

1. Discussed strategies

2. Finalized a list of potential milestones

3. Discussed expanding committee and identified potential members.

14


Dear Career Services Professionals/CSCU Colleagues: Hi and hope all is well! I am sure that many of you have heard that Transform CSCU 2020 is rapidly moving forward with a variety of initiatives that have been identified to strengthen the CSCU system. I have been called upon to be a Lead for the Student Services initiative focusing on ENHANCING CAREER SERVICES. My initial colleagues and working team members on this task are Kellie Byrd Danso, Ken Poppe, and Julie Greene. We have had preliminary discussions and are now reaching out for feedback, comments and suggestions. The Board of Regents feels that for Transform CSCU 2020 to reach full potential, it needs involvement from faculty and staff across the system. As a first step, our small team has been charged with developing proposed milestones (designed to enhance career services), and I have been asked to present them to the executive steering committee for a rigor test in early November. Ultimately, the agreed upon milestones will serve as roadmap to move the initiative forward. This is an opportunity for everyone offering Career Services to put some ideas on the table that can strengthen “best practices” across the CSCU system and have a positive impact on the populations we serve. At this point, the team has developed 10 milestones that can be discussed and refined. Please review the milestones below and send comments or suggestions to me by Wednesday, September 24, 2014.

PROPOSED MILESTONES SENT TO CAREER SERVICE DIRECTORS ACROSS THE CSCU SYSTEM

FOR REVIEW ON SEPTEMBER 18, 2014

15

http://www.ct.edu/transform


EXPANDED TRANSFORM CSCU – FOCUS GROUP

Cheryl Brown, Associate Director/Advising/Retention, Asnuntuck Comm. College

Kellie Byrd-Danso, Director of Career, Gateway Community College

Anthony Ciarleglio, Director of Cooperative Education, WCSU

Julie Greene, Sr. Associate Director Career Services / Vet Ser. Coordinator/ MCC

Kimberly James, Director of Career Development, Tunxis Community College

Clifford Marrett, Director of Career Services, Eastern CT State University

Carl Ochnio, Director of Career Services, MCC

Ken Poppe, Director of Center for Advising and Career Exploration, CCSU

16


“EXPANDED” TRANSFORM CSCU ENHANCING CAREER SERVICES

FOCUS GROUP MEETING

Thursday, October 16, 2014 Manchester Community College

1. Reviewed milestone comments and suggestions from colleagues

2. Reviewed Enhancing Career Services mapping resource– Survey Monkey

3. Discussed a meeting date for all CSCU Career Services staff

4. Identified timelines – i.e. submitting final report to CSCU Presidents and BOR

17


Colleagues, By way of this brief email I would like to inform you of our continued progress on the initiative for Enhancing Career Services as part of Transform CSCU 2020. Yesterday, we held our first small focus group meeting at Manchester Community College. Attendance and participation was positive and I would like to bring you up to date. The small focus group: • Reviewed the draft of the milestones that were shared with you in an earlier email. We refined these milestones

and made a few additions in response to some of the feedback received. • Refined the questions for the planned system-wide Career Service survey that will provide an overview of

resources, activities, services, etc. offered. • Plans to create an online survey using Survey Monkey that will be sent to Career Services Directors in the next

four to six weeks. We ask that all Career Service Directors within the CSCU system complete the survey. Once the survey data has been collected, the plan is to schedule a statewide meeting of all CSCU Career Directors in the near future to share the compiled results. At this meeting we will continue the discussion and develop a plan regarding the final report to be submitted to the BOR and all the CSCU presidents with recommendations and steps to enhance Career Services across the CSCU system.

UPDATE ON SMALL FOCUS GROUP MEETING SENT TO ALL CSCU CSD’s On October 17, 2014

18


Enhancing Career Services Milestones

1. Create a focus committee (five members) of CSCU Career Services professionals to join an Enhancing Career Services planning team. (To identify and assess system wide best practices and access activities, programs and resources) 2. Schedule a planning meeting with the small focus committee. 3. Explore the scheduling of regular meetings of all CSCU Career Services personnel to assist in streamlining services, sharing resources, building capacity and building linkages. (This expanded group could carry out the exploratory work by the focus committee and serve as the impetus for development of additional milestones and development of the road map. 4. Assess if Career Services function is available at all campuses and identify other functions attached to the office (i.e., Veterans, Advising, Counseling, and Experiential Learning). Develop a mapping/charting tool to identify the range of services offered at each institution and address potential inequities that might exist in the system.

19


5. Determine if credit/non-credit career exploration courses are offered at the various campuses. (Currently what kinds of courses are being offered? What works well)? 6. Catalog current “web based” resources being utilized across system (Career Exploration, Resume Writing, Interviewing) to begin discussion on strengths/merits and to determine if cooperative leasing of programs would be cost effective. 7. Discuss the potential of creating a statewide database of employment and career opportunities encouraging a cooperative sharing of information. (What kind of databases are currently in use? Might a cooperative effort be identified resulting in enhanced student/ employer utilization?) 8. Explore the development of a common name for the Career Services function across the campuses. Currently there is disparity across the system making it potentially confusing for users. (Would a common name be beneficial and would a name change be more of a problem that benefit?)

20


9. Identify current ratios between students and Career Services staffing based on FTE or Total headcount across the CSCU system 10. Schedule an annual conference/meeting of CSCU Career Services professionals in order to share mapping survey data, share information on best practices and successful programs or initiatives. 11 Share draft report on Enhancing Career Services with CSCU Career Services Directors 12. Share draft report on Enhancing Career Services with the Executive Steering Committee 13. Finalize report on Enhancing Career Services and submit to BOR and college and university presidents summarizing finding and recommendations. 14. Schedule a debrief meeting with key stakeholders and institutional leaders to discuss implementation plan regarding Enhancing Career Services initiative’s recommendations.

21


PDF DRAFT OF SURVEY QUESTIONS FOR MAPPING CAREER SERVICES ACROSS CSCU

SYSTEM

SENT TO SMALL FOCUS GROUP FOR REVIEW & COMMENT ON

THURSDAY, OCTOBER 30, 2014

22


UPCOMING OBJECTIVES

1. Mapping Survey to be sent to all CSCU Career Services Directors the week of November 10, 2014

2. Compile Survey Results

3. Schedule an annual conference/meeting of CSCU Career Services professionals in order to share mapping survey, share information on best practices and successful programs or initiatives.

4. Share draft report on Enhancing Career Services with CSCU Career Services Directors

5. Finalize report on Enhancing Career Services and submit to BOR and college and university presidents summarizing findings and recommendations.

23


UPCOMING OBJECTIVES

1. Mapping Survey to be sent to all CSCU Career Services Directors the week of November 10, 2014

2. Compile Survey Results

3. Schedule an annual conference/meeting of CSCU Career Services professionals in order to share mapping survey, share information on best practices and successful programs or initiatives.

4. Share draft report on Enhancing Career Services with CSCU Career Services Directors

5. Finalize report on Enhancing Career Services and submit to BOR and college and university presidents summarizing findings and recommendations.

24


Initial Data Collected from the state-wide CSCU Transform Enhancing Career Services Initiative

Milestone # 6. Does the Career Services office provide career development related assessments to students?

If so, please identify the name of the assessment instrument(s) used.

Yes 87.50 % No 12.50 %

Myers Briggs Type Indicator 43.75% Focus 2 37.50% Choices 18.75% Strong Interest Inventory 43.75%

25


Initial Data Collected from the state-wide CSCU Transform Enhancing Career Services Initiative

Milestone # 7: DOES THE OFFICE OFFER AN ON LINE JOB POSTING/LISTING SERVICE FOR STUDENTS AND EMPLOYERS?

YES - 81.25% NO - 18.75

NAME OF PRODUCT CURRENTLY USED

College Central Network (CCN) 9 NACE Link- Simplicity 1 College Central Network to NACE Link in June 1 Experience (switching to NACE Link) 1 E-Recruiting (switching to NACE Link in June) 1

26


225 Main Street Danbury, CT 06810 (203) 731-6109 Fax (203) 830-4276 [email protected] www.unionsavings.com

October 23, 2014

• I currently post jobs at Western Connecticut State University. • Is there anyway of linking this so that I don’t have to post twice?

Karen J. Farrenkopf VP Hiring & Retention Manager

27

transform 2020 roadmap: evening and after hour support · findings •student services could be...

Documents