transform healthcare delivery with sbr health
TRANSCRIPT
SBR Health Video Visit Call Routing & Management
Why SBR Health?
If you need to… • Set up virtual visit programs with patients at
home or other non-clinical environments • Route calls depending on input from an EMR’s
scheduling system • Manage complicated or changing workflows • Send notifications via SMS/Pager to get
participants in call • Report virtual visit data
Need to setup virtual visit programs with patients at home or other non-clinical
environments
Home Patient
Queuing
Skills Routing
Access Control
SMS Notification
Secure Calling
Call Control
Televideo
Supports portal integration and ‘one-click’ operation
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Auto configure, diagnostic, self-test, parrot test and auto reconnect for foolproof operation
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need to route calls depending on input from an EMR’s scheduling system
Common scheduling interface w/ HL7 connectivity
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Manage complicated or changing workflows
Web-based administration with auto EMailer
Dear Pa'ent, We are pleased that you will be connected with us using our VirtualVisit system for your care needs. If this is the first 'me you have u'lized our system, please click on the following links to install our Virtual Visits pa'ent system on your computer. If you have a Windows computer: VirtualVisit for PC If you have a Mac computer:
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need virtual visit data that we can report
Metrics tracking and reporting and system utilization
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Real-time Dashboard
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Need way to send notifications via SMS/Pager to get participants in call
Emailed Pager, SMS Provider Alerts for Appointment notifications
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Virtual Health Delivery Networks (VHDNs) will revolutionize care delivery at scale
Opportunity Healthcare is going virtual to optimize delivery
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Problem: Solution
• Millions of endpoints, e.g. patients at home
• Network effect outside the enterprise
• Cross-device/platform integration
• HD televideo
• Workflow management
• HIPAA, HITECH Act
Current Solutions do not support Volume Deployments. VHDN is a volume business.
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Where Existing Solutions Fail
• Expensive – Proprietary hardware and software – Extensive integration and training
• Fixed Location – Require patients to visit physical kiosk or clinic – Not effective for ongoing follow up in chronic
disease management • Difficult – Providers must adapt their workflow to the
system – Complex interactions cause abandoned sessions
& resistance to use
© 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
SBR Health Solution
• Interoperable: – Workflows/IT Systems (EMRs, Scheduling,
Patient Portals) • Disruptive:
– High-Value/Low Investment Risk – Push-Button Simple – Open Platform/Open Access
• Proven VHDN Models at Scale: – Diabetes – Parkinson’s – Mental/Behavioral Health
• Rapid Growth – Displaced large competitors – Adopted by top US hospitals as essential to
building their virtual visit programs
18 © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657
Why SBR Health?
• We help you innovate through Virtual Healthcare Delivery
• Workflow solution that easily integrates into existing video/IT systems
• Vested customers with high levels of patient satisfaction, provider adoption
• Ready for rapid, affordable scale out
19 © 2014 SBR Health, Inc. – www.sbrhealth.com - 617-475-1657