Transformational Leadership Communication for

Filipino LeadersUnlocking your team’s potential with the power of your words to build a

healthy, growth oriented workplace culture

Mark Frederick H. SoChairman and CEO, Businessmaker Academy, Inc.

Mr. Mark Frederick H. So

Mr. Mark Frederick H. So

•The Co Founder and Chairman of Businessmaker Academy

•Business Trainer and Consultant to top 5000 Philippine Corp.

•Expertise in Business, Finance, Sales, Marketing, Leadership, Currency Trading

•Regular Featured On Bloomberg TV for his views on business and investing

• A Licensed E.C.E. and former Regional Manager for Asia Pacific and China

of Lucent Technologies, Inc.

Today Is a Great Day!!!

What does communication and leadership have in

common?

THE POWER OF TRANSFORMATION

COMMUNICATION

“Son, the secret to life’s success is Communication”

1972

I am a professional public speaker

9

NOW

I Never really planned to be a public speaker

10

You know how we think we just go where life takes us?

6

I believe that the reason we are what we are and do what we do is because of what someone we care about said to us, showed us, or taught us at the right time and circumstance in our life

“Kate, If you think it’s hard, it will be hard, if you think it’s easy, it

will be easy”

2011

NOW

“Ryan, If things don’t go your way, there is no need to cry, you just

have to solve the problem”

2012

NOW

Before we aspire to Transform others, it is essential to learn how to communicate clearly as a leader in our day-to-day work.

Can

Yo

u R

ela

te?

Is It Just Really Your Tone of Voice?

OFFICE DRAMA

Or Talagang May HUGOT KA?

BEFORE OTHERS

YOU MUST

FOCUS ON YOU

TRANSFORMATION

Good Great

A “HIGH PERFORMER’S” QUEST:A “LEADER’S” QUEST:

Great Good

“Goodness is better than Greatness”

Start by practicing “Good Manners”

Day-to-Day Communications for Leaders:

Communication Lines

Building Rapport Sharing Goals

& Objectives

Giving

Instructions

Motivate &

Encourage

Listening & Fact-finding

Correcting

Mistakes

Giving Feedback

Following Up

Showing Appreciation

MOTIVATION

FRIENDLY VersusHEALTHY

You cannot find ‘Joy’ without ‘sadness’

You cannot ‘Gain’ without ‘Pain’

BUILDING RAPPORT = H2H

Hi

Good Morning

Masaya ba angWeekend?

Kamusta na siBen?

Congrats!

Kain Tayo

Salamat

Okay ‘to

yes

How do you build rapportWith a complete stranger?

ASK YOURSELF: “What Can I Give To This Person?”

Not “What Can I Get from this person?”

“…sincerely, and without condition”

INSTRUCTION & FOLLOW UPS

Are you really delegating?

Or are you abdicating?

This is one of the biggest frustrations of “High-performers”…but is one of the greatest strengths of “Leaders”

ABDICATING IS WHAT WE ACTUALLY DO WHEN WE SHOULD BE DELEGATING

DELEGATING IS KNOWING WHAT YOU WANT AND

KNOWING HOW TO DO IT YOURSELF FIRST, ONCE YOU

KNOW EXACTLY THE SPECIFIC OUTCOME YOU WANT…

YOU NEED TO INVEST IN TIME TO MAKE TIME

YOU THEN GIVE SPECIFIC INSTRUCTIONS FOR

SPECIFIC RESULTS. GUIDE UNTIL UNDERSTOOD.

REPEAT.

LISTENING, CORRECTING, GIVING FEEDBACK

1. The result and quality of what you delegated will NEVER be the same as yours.

2. Everybody Starts at ZERO. Even You.

3. Delegation requires patience, time, and Maturity from you.

The 3 Truths of proper delegating and communicating

It’s not about how frequent or how late. It is about giving it when it is warranted

SHOWING APPRECIATION

The Story of The New and The Old

SHOWING APPRECIATION

Set the first bar a little lower, and they will go a LOT Higher

Conservative

Moderate

Aggressive

Super Aggressive

Super Duper Aggressive

Star

Super Star

???

But you must 1.Motivate, 2. Build Rapport, 3.Delegate, 4. Correct, 5. Appreciate

Every Step of the way!

“As Leaders, when you communicate for the purpose of helping

people achieve sincerely and for their own good, and not necessarily

for your own personal agenda, you will have properly started the

Transformation of your team, and you would have further

transformed yourself as a leader and as a human being as well.”

-Mark So

What does communication and leadership have in

common?

THE POWER OF TRANSFORMATION

Get a FREE COPY of the 1 Page Reviewer of my talk Please visit our booth we are Booth #6

(In front of the 4th door of the 2nd floor Banquet hall)Businessmaker Academy, Inc, a Civil Service Accredited Training Center!

Today Is TRULY a Great Day!!!