“Transforming Moldova with ICT:Sharing Singapore’s Experience”

Session 4: Doing Business and ICTCommentary by Stefka Slavova and Massimiliano Santini

Doing Business Reform Advisory, Investment Climate Department

Doing Business and ICT

• Typical e-reforms that impact the Doing Business indicators:• Electronic registration (one-stop shop with electronic connection to company register)

Starting a business• Electronic signature Starting a business• Electronic collateral registry/bureau Getting Credit• On-line filing of taxes/payments Paying Taxes• On-line filing for licenses Dealing with Construction Permits• Electronic land registry/cadastre Registering property

• ICT reforms that impact DB indicators are:• Politically non-controversial• Relatively easy to implement: best practices can be shared from other countries with little

customization• Significantly reduce costs and time for end-users

• Albania: established a one-stop shop for business registration• Armenia: business start-up was eased by making registration forms available online (SB)• Azerbaijan: public credit registry enhanced access to credit information by giving banks online access

to the database (GC)• Bulgaria: an integrated Web-based property register providing online access to the ownership and

cadastre status of properties shortened the time required to register property (RP)• Macedonia, FYR: established a one-stop shop for business registration and introduced online

registration• Belarus: tax payments were made more convenient through increased use of electronic systems,

reducing tax compliance times (PT)• Slovak Republic: trading times were sped up with an electronic system for customs administration

(TAB)

ICT-related DB Reforms in ECA, 2008-2009

ICT-related DB Reforms in ECA occurred mainly in:Starting a Business, Registering Property and Paying Taxes

Now Moldova does not rely on ICT on any of the DB indicators

It could start with a strategy to impact the following topics:

• Starting a business: • Making registration forms available online• Introduce a one-stop shop• Introduce online company registration (within a one-stop shop)

• Registering Property:• Computerization of property records in the land registry• Allow notaries to register property online• Allow online access to the ownership and cadastre status of properties

• Paying taxes• Introduce mandatory electronic filing for all taxes

Where should Moldova start?